eDreams
Reviews and Complaints

I purchased 4 seats on a Sky Express flight, paid the full amount and received confirmation of the 4 tickets. ([protected]) When we arrived at the Athens airport, we were informed that only 3 of our tickets were paid for. We couldn't get in touch with eDreams at that moment and had to buy a new ticket. Upon calling eD, we were told we had been issued 4 tickets and to take it up with Sky Express. Sky Exp then confirmed we had four tickets but an outstanding balance of $220. They said eD had only paid them for 4 of the tickets. Upon calling eDreams again, we were told this wasn't the case. I asked them to reach out to the agency helpdesk at Sky Express to resolve this discrepancy. I was on the phone for over an hour and they said they couldn't get through. Fast forward 3 days, the day before our return flight to Athens, I received an email saying to call eDreams. Upon calling, I am told that we lost our 4th ticket because we were a no-show on our outbound flight. This was clearly not the case, and they told me there was nothing they could do about it and that we needed to submit a formal complaint. I asked to speak to a supervisor and was on hold for 33 minutes before finally giving up. The bottom line is eDreams took our money for 4 tickets and only paid the airline for 3, putting us in a predicament and forcing us to purchase yet another round-trip ticket. This is fraudulent business practice, the customer service was unacceptably poor, and I expect reimbursement for 1 ticket. I have all the documentation to show what we paid for, including the new ticket we had to buy.

I was stopped from traveling on the 2nd of July 2019 with your ticket booking ref. QEEOZKKLL/ETKL 0573686442082 by the KLM desk officers. All effort to reach you to rectify the problem by myself and KLM staff proved abortive. The KLM staff advised that the only way I could travel was to buy a new ticket. The booking Ref. is QEEOZK of 2nd July, 2019. Telephone is +234(0)1 277 8070.
Please investigate and treat as appropriate as I must make a retirement to my Commission.
Thank you.

Engr. Luke Mmamel
+[protected]
+[protected]

booking ref [protected] Athens to Santorini in name of Couzens
We had paid for luggage for both passengers however we were charged 50 euros again as it showed on our booking but not on our boarding passes. We called you helpline when we arrived in Santorini and were asked to send proof which we did by email on 23 June so that we could be refunded this amount. We have not received any reply and are still awaiting the refund. If we do not hear back from this complaint I will have no alternative than to go the ombudsman, Please see below previous email sent in June requesting refund and attached receipt from the airline at Athens
Please arrange a refund as soon as possible

As per below email we are still waiting for refund of the 50 Euro we had to pay for luggage for our trip from Athens to Santorini. Please find attached receipt issued by the airport staff. If we do not receive the promised refund within seven days I will have no other choice but will go to the ombudsman to seek help.
Hi I have just had to repay for bags to santorini at Athens airport even though I have already purchased with dreams so want a refund for the baggage I had already paid for. We are also travelling from Santorini to Rome but want to make sure you have paid this to the airline as I do not want to be charged a second time for the luggage already paid for this trip. Can you please be return email let me know correct luggage of 23kgs each person has been put on our tickets for time and paid for. Please refund amount of 50euro which I have a receipt for from olymplc air. I am extremely unhappy with this service. Please email me back within 24 hours and reissue boarding passes for santorini to Rome and ensure vuelling have received payment from edreams which we have paid. I do not expect the same drama or my flight to rome

In February 2, 2017 I have transferred to eDreams the amount of 286, 80 euros to buy a flight ticket (293YIQ). During the process I asked for an Invoice and provided the data of my company. I received the booking confirmation with the amount paid and the invoice data. Until then, everything was going as usual(I had in the past booked with eDreams for business trips and asked for an invoice successfully). What was my surprise when, this time, the invoice came only referring to a small value of 20 euros ( I transferred them 286, 80!). I immediately thought there was some mistake and then the kafkian process started...after many calls, they told me that the flight company should give me the invoice for the remaining amount...the flight company didn't want to hear about any invoice as I hadn't sent any money to them. They said they only had business with eDreams, not with me, so they will only send invoices to eDreams. Back to eDreams, same answer, back to the flight company, same answer, and again and again...
As I said, I had used eDreams and asked (full) invoices before (I still keep some with me). This is a total nonsense situation. When I booked and provided invoice details everything in the webpage made me believe the invoice will be complete (as it should, and as always had). Now, once again, I've just had my refunding request denied by my company: no invoice, no refund.
Conclusion: eDreams is a non reliable company. I will never use it again and I will tell this story to everyone I can. It's 260 euros. If they took me the money, they should give me an invoice. I don't care if they only pay taxes for the intermediate services and the flight company for the rest. How they arrange with the flight company is up to them. I paid to eDreams, they should provide me an invoice!

Hi,
After several mails & phone calls i still did not get the correct invoice !
Booking reference [protected] Fligth Brussels Lyon 3d June SQSWDZ
Debit of my credit card 202, 99€
I receive several time an invoice of 188, 99€ which is not correct
Pleave provide me correct invoice or an invoice of 14€ to cover the difference .
I am absolutly unhappy about your service especialy the invoices .
Regards
Marc Walon
+[protected]

Hello,
in 03.06.2019 I have made a reservation for Gabriel Marchidan for 2 flights, as follows:
booking number: [protected]
Plecare Durată (Leaving) : 3 ore 10 minute Plecare 06:15 Ma, 4 Iun Iași (Romania) - Iași (IAS) Wizz Air W6 3663 Wizz Air Sosire 08:25 Ma, 4 Iun Paris (France) - Paris Beauvais (BVA) Clasa - Economică
Întoarcere Durată (Arrival): 3 ore 00 minute Plecare 19:50 Mi, 5 Iun Paris (France) - Paris Beauvais (BVA) Blue Air 0B 6806 Blue Air Sosire 23:50 Mi, 5 Iun Iași (Romania) - Iași (IAS) Clasa - Economică.
I have been charged from my account with the amount of 1386, 08 (Găsește mai jos detaliile sumelor deduse de pe cardul tău: - eDreams : RON 1386, 08).
After a short period of time I received the message according with booking for the flight Iasi - Paris is on processing and the booking for the flight Paris - Iasi is confirmed:
Stare solicitare rezervare Plecare De la Iași (IAS) la Paris (BVA), cu Wizz Air Se procesează Întoarcere De la Paris (BVA) la Iași (IAS), cu Blue Air Confirmat
And after this the following email:
Mihaela Podina Subject: Your eDreams booking reference: [protected]
Thank you for contacting eDreams. We apologize for the inconvenience caused to you and delay in response.
Your eDreams booking reference: [protected] Regarding your inbound flight booking (reference: A4JPGC) from Paris Beauvais, Paris France to Iasi, Iasi Romania is confirmed.
Moreover, we regret to inform you that your outbound booking has not been confirmed and cancelled after submitting your request to Wizz Air.
And I have received the itinerary from Blue Air for the flight Paris - Iasi with amount of 71.99 Euro.
As I have told you, my card have been charged with 1386.08 RON, for both flights, but only one was confirmed and done.
I have asked many times from eDreams to refund the money for the booking which was not confirmed by Wizz Air, but I received only apologizes.
Also, I asked the many times the invoice for booking [protected] and I hadn't received.
Please help me receive the invoice and the money taken from my account for a service (booking for flight Iasi - Paris) I hadn't got.
Thanks,
Kind regards,
Mihaela Podina
Email: mihaela.[protected]@feel-it-services.com
Phone: +40 [protected]

I was charged for something which I have never booked through you, Not only that, you tried to charge me a second time, I was lucky my bank cancelled by card so you didnt get a second grab, it is also in their fraud department being followed up for the payment you forced throigh, though my card was almost at its maximum over rraft, I do not know how or where you got my card details from, as any travel I do, I book through flight centre in New Zealand

Danny Matheson

I purchased 5 x return tickets to NYC (JFK) through edreams today (25th June 2019)- I checked and double checked all the details were correct- dates, names, dates of birth and that there was a checked in bag included for all passengers. All looked good, I submitted the payment. I then received the ticket from the airline company- instead of it being an economy ticket I was issued with a saver ticket- no baggage allocated, no seat allocated etc.

I have spent over two hours today from agent to agent and was told- you pay the fee at the airport and we'll refund you! After the service I have received today I have NO FAITH that I will receive any refund of any fees.

I used to book mamy flights through edreams.

On 24th of June, I have booked a flight for my uncle and his wife from new york to los angeles. It was paid and the payment was confirmed but we have not received any confirmation email for the flight and insurance and other services we have chosen. We also chose to receive the details per SMS but we have not received any sms too. I have searched through internet and heard of bad reputation about them and now i am afraid. Hope i get a feedback and the issue will get resolved as soon as possible.

I made reservation through edreams.com and money got deducted from my credit card

i got confirmation and saw message as "great deal" and booking request initiated. I got mails after 4hrs that they need all passengers passport details. I gave and then they said that they need 24hrs to get confirmation from airlines

After 24hrs they said need some more 24hrs. I got message that ticket is unconfirmed and request is cancelled. My booking# is [protected]

It is not acceptable that you will get money from me first and then try with airlines to issue the ticket and that too if it is really needed it shall be seconds not 24hrs. Now I have to pay huge money for new reservation which i can not. edreams shall pay the ticket for what you have deducted from my credit card

Dear Sir/Madam,
I booked my flight from Sarajevo to Warsaw 13th June 2019 and filled invoice request . But, your company snet me booking reservation and didn't send my invoice from 13th June 2019 till 19th June 2019. I wrote your customer service every day and asked for my invoice, because it was necessary for the reservetion of place ath the hospital. I have cancer and have not to much time for a surgery. Every day your agents told me that I wait till midnight and nothing. If you don't send me my invoice please write me and I will do something, because your agents cheat passengers. If I don't get my invoice till this midnight I will send all of messages from your agents to...

On March 10, 2019 I called Edreams to make reservations from Chicago to Guadalajara Mexico for June 20 2019. The total cost was $438.68. great deal! On Sat. June 15th, I called Edreams to confirm my reservation# [protected]. Vumar who was rude to me and unhelpful. He claims that my reservation was cancelled and that I never responded to an email from Edreams which I never received. He said my bank declined my card. I used my VISA ending#0504 and they confirmed that on March 10th they received a request from Edreams for $37.91 that was approved. I had plenty of money available on this card. After spending 5 hours on the phone on Sat. June 15th, I finally called Aeromexico and they said that Edreams never sent them the electronic ticket so I had to rebook my flight with no problems with Aeromexico. same flight, time and seat that I had requested in March with Edreams. Today I spoke to Darzi and she was very helpful and sent me the email that supposedly was sent in March that I never received. I have checked all my emails, spam, junk mail etc. and no emails from Edreams. She told me the reason I got that email was because there were no more available flights on Aeromexico for the time I was requesting, but yet on Sat. June 15th Aueromexico had enough room on that flight. I don't understand why Edreams was telling me that there were no more seats available on Aeromexico. I also called Volaris and had no issues rebooking my flight coming back. My entire experience with Edreams has been a nighmare costing me an additional $300. Plus the service that I received from Vumar and Cumar was unacceptable and very much unprofessional.
I would appreciate your consideration of reimbursing me $300 for all my inconvenience dealing with Edreams.

Thank you for your consideration.
Lola McCaster
2111 Downey Rd.
Homewood Il. 60430
Phone: [protected]
[protected]@gmail.com

Hello, I received the ticket confirmation of my flight and baggage.
In flight ticket - confirmation that I didn't pay for check in baggage for outbound flight.
But in baggage confirmation I see the confirmation bag check in for inbound and outbound flights as well. (screenshot is attached)
I can't understand what's right or not.

I do not want to get into a situation just in the airport when the staff will tell me that the Luggage is not paid. And I will be forced to pay a higher price.
When I made the final booking with the options I choosed, everything was included. And when I got the confirmation, no.
But when I check my order, I see the information (current allowances) that everything is included. It is impossible to check it anywhere and to receive the answer.
Please help
Thank you in advance.
Yours sincerely
Eleonora Petrushansky
elsaro.[protected]@gmail.com
eDream Booking ref # [protected]
13.6.19

REF NUMBER -[protected]
NAME - ABIGAIL AUSTIN

I booked a ticket to Sydney from Madrid on the 25th of June with a return for August 5th. I booked the ticket in September 2018. I called two weeks before the flight to change it to December 2019 as I am pregnant and not permitted to travel on a long haul flight. I was told that I could not change my ticket for a date after September 2019 and that if I canceled the ticket I would not get any refund whatsoever.
I want to change my ticket or cancel it because it is a HUGE waste of carbon and we are living in a time in which every flight should be considered carefully. I will not stop complaining about this. There are many ways edreams could deal with this...they could resell my flight and refund me a part of the money, they could allow me to change the date of my flight OR they could allow me to change the name on the ticket. This is a huge injustice and needs to be looked into. I will not stop complaining about this company's blatant disregard for our natural environment and greed.

I booked flight ticket from Bangalore, India to Raipur, India . To and fro. My one ticket is confirmed but second one is showing still pending and it's been more than 48 hours .
Booking reference:
[protected]
I have been calling them but only mail I am getting is no-reply mail.

Please help me get refund or not then I want to take legal action against them .

WE booked flights Sydney - Kuala Lumpur - Siem Reap - Phnom Penh - Bangkok -Moscow - Vilnius, also purchased cancellation guarantee for any reason and finally had to cancel it. Call operator keeps saying [censored] everytime we call. We have been waiting for the refund over a month and still nothing.
Reference : [protected]
Traveler: Egle Kazlauskiene
Date of first flight: 3rd May
Amount paid: AUD 1289.99

I booked my family for a trip to Japan but needed to cancel my trip. The amount I paid is S$2, 708.88. I called them 3 times. First time they told me I will get a refund of S$1, 800 so I told them I will get back to my hubby on the refund then when I called them back to activate my refund I was told I will only get back S$1, 708.88 cos the airline will charge S$200 and edreams and charge is S$50. I was abit upset and didn't cancelled on the spot. A few days later which was yesterday we decide to cancel the flight so I called them I was shock now my refund is only S$1, 619.13. Is this how the company operates? I should have check on their review which was really bad. Felt so cheated.

Booking reference : [protected] & [protected]

I have booked a flight from Chennai to Frankfurt for 3 travellers, to and fro. Flight booked was Jet Airways. Since Jet Airways has been shut down in April 2019, I ask for refund of booking.

I have contacted Jet Airways, and they have shared the refund procedures to all travel agents including eDreams. Request you to please credit the refund to my account. Looking forward for cooperation from your side.

I booked flights to Barcelona (booking [protected]) through eDreams the flights were with airline Vueling. We paid using credit card. A week ago I received an email from Vueling to say our flight VY7816 times from Edinburgh to Barcelona had changed. The email stated we had 15 days to accept the change, change to an alternative flight or request a refund. The flight arrives at 1:00am after discussing it we agreed a refund would be best as we could book into an early flight with another airline.

I contacted Vueing they said they could not refund us directly but would make the refund to Edreams who could then refund us. After 40minutes on hold I was told by Vueling they were unable to refund Edreams because the credit card used by Edreams had expired. Advised me to contact Edreams.

I contacted Edreams (1hour and 15minutes on hold) they said contact Vueling. I explained I had and basically was told to phone back tomorrow. I emailed Edreams customer service received an automated response in another language!

Called back Edreams to be told again to contact vueling. Called curling again they said they can refund but Edreams must call them to set up the refund. Seem to be getting no where! In total I've spend around 3 hours on hold between vueling and Edreams! 😞😣

Good afternoon,

I booked a flight and hotel yesterday.
My booking number is : [protected]
I choose the return flight for later time. (around 19:20)
That ticket was more expensive.
When i paid and got back the confirmation mail the flight was in the early morning.
I called the call center next day. but they said that in this situation they can't do anything.
I understand that.
My only problem is now i loose almost a day because off the flight.
And i paid around 60 E more for the tickets.
Please try to check that the flight are stay the same as.

Kind regards

Hajnalka Rozman