eDreams’s earns a 4.3-star rating from 8817 reviews, showing that the majority of travelers are very satisfied with booking experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
not returning a refund. it has been over 20 days and still waiting
I am still wiating for my refund! I cancelled my flight on the 29th of August and my refund has still not come back. I am paying interest on this money and would like the full refund of all my money back imediatly. It is not good enough. I ahve called and been on hold over 6 times and each one tells me the same story that it will be in your account in 48 hours and never is it. I have a confirmation email confirming it will be in my account and it still isn't. Worst company I have ener dealt with. Yuo could of earned alot of business from our clients. You are the worst company I have ever come accross.
refunds
I booked a return taxi via e dreams from Palma airport for 2nd and 8th September 2019 but 4 days before travel I was informed that the taxi had been cancelled due to lack of cars. I was told I would receive a full refund but I have only received 50% of the cost. I have been trying to contact dreams via email and telephone but have been unsuccessful despite numerous attempts. Please can you advise how i can resolve this issue. Our ref no was 1184214
Andrea Marshall
I am complaining about service where they didn't provide it
I used edreams service to book my trips from saudi Arabia to Jakarta. I paid 2506 SR around 590.60 EUR for having this trip through Etihad airlines then when I was planning to check-in through your App, I surprised that my name duplicated two times I tried so many times to reach you to solve the problem but I lost more than 170 SR around 40 EUR without getting solution or answer then I started to communicate with the airline to find suitable solutions for me. they told me to communicate with edreams customer service to solve the issue and they help me in one important thing which was opening the reservation to cancel the booking anytime with 100$ penalty and you will receive the rest of the money.
I tried a lot to call edreams again and again then I used the messenger on Facebook to reach them but their service was soo bad where i waited more than 2 hours.
Finally I lost more than 2300 EUR for other reservation from booking hotels and different services and I could not cancel the booking and get my money back.
spam
- date of incident:
Daily
- Client number:
not available
-full desrciption of the incident:
In Hotmail.com eDreams E-mail is designed so that it immediately redirects to their website. There is no possibility to unsubscribe on the company website.
Because of redirecting it's impossible to manage the Inbound rule in hotmail.com Mailbox.
It is a SPAM without a posibility of any control in Hotmail.com !
a refund
I requested a refund for an incorrect ticket June 25 and was told I would receive the refund within two to three weeks. That was two and a half months ago and I still have not received anything other than emails asking for my banking info that I have given three or four times. I would have expected to receive the refund in a timely manner but have not received anything other than more emails asking for the same info that I have submitted three of four times already.
I applied for and received approval for a flight refund June 25 of this year. I was asked to supply my banking info and I did this. I did this banking info three of four times over the last two and a half months as requested. I still have not received any refund just that it is being processed. This is now satisfactory. They Edreams took the money from my Mastercard in seconds and now I am waiting two and a half months for a refund.
edreams
On the morning of the 6th Sept I used your app to book my flight tickets from KL to Bali return. Initially I began to book an outward flight on the 10th Sept to return 9th Oct through eDreams for approx $NZ230. The booking did not go through and a pop up stated something like "Your booking can not procede at this time, try again later". This has happened to me before on your app so I just picked another provider like I always do when I get this pop up. Shortly after, I proceeded to make a booking with trip. com, but changed the dates to 17th Sept for the outward flight from KL, returning from Bali 15th October. The trip.com booking went smoothly & I received my receipt of payment and booking confirmation emails very soon after.
The following night on the 7th Sept I received an email from eDreams stating that my bookings with them had been confirmed. I checked my bank account and they had deducted $NZ324 dollars (so much higher than originally stated).
To further complicate the issue, I also received an email at the same time which had an attached 1 way e-ticket for a flight from Bali to KL with the same Airline reference as the confirmation email (so I presumed that this was 1 of the 2 e-tickets to match the flights from the previous email) but when I downloaded their app, it shows that I have bookings with them for 1x return flight (KL/Bali, Bali/KL) and another 1 way flight from Bali to KL with a different Airline reference than the confirmation email.
Then, this afternoon (the 8th Sept), I received an email from them stating, " Last chance to compete your trip. KUL to DPS"...KL to Bali,
the other half of the second booking.
I have been messaging eDreams since early this morning trying to sort this out. Most of the time I was being attended to by a robot but on 3 occasions I had different agents messaging me and promising me that they would get a supervisor to call back in an hour or three (after I requested this). I gave up after 9 hours.
Could you please call me tomorrow on +[protected]. This is an urgent issue as I don't want to be marked down as a no show the following morning with Malindo Air at KL airport.
Thanks, Michele O'Callaghan
booking new ticket
It's a very sad state of affairs there at your call center. I've called for about 3-4 times today and about a 10-20 times on an international call to your call center along with the conversation with your Social Media/Twitter team and people who respond to support emails. I'm not able to get through either the money back or a timely response from any of your departments about my flight booking done via your website (Ref No: [protected], Booking # K2HOPG).
This flight booking mentioned above didn't fly and airline says to contact eDreams to rebook the flight. I've tried countless number of times to book it but with no luck. I really want to rebook this flight. Your CS team never calls me back or responds me back on twitter. Please can you do anything about this?
Edreams does not want to refund ticket
I booked a flight with Kenyan Airways through edreams (Reference for eDreams: [protected];Reference for Kenya Airways: [protected]). I am no longer able to travel, so I contacted both edreams and Kenya Airways to process with ticket cancellation. Kenya Airways told me (in writing) that my ticket can be cancelled with a penalty of USD 240. I managed with huge difficulties to contact edreams, and received 4 different quotes in 4 occasions. None of the agents was able to provide a break down of penalties, and the amount that could be refunded to me became progressively smaller every time I spoke to an agent. edreams is not able to explain why their calculation varies drastically every time I call, and also agents are not transparent on which penalties they are applying on top of the USD 240 applied by the airline. They are also saying that airport taxes are not refundable, which is absolutely nonsense. I don't know how to resolve this issue, edreams customer care service is basically non existent, they do not seem to keep history of the interactions with their clients, feedback from agents is absolutely inconsistent and the first reaction is that there will be no refund at all. It is a dreadful company, will never use them again, but need to resolve this refund now! I hope this formal complaint will make the company react to firstly, respond to my query, secondly, improve their dreadful customer service.
unethical behavior - bait and switch
Today (September 4, 2019) I searched for flights from Sri Lanka to Texas, and edreams had very competitive prices, but when I tried to book, after entering all the (five!) passengers' information, they said the price had gone up and asked if I wanted a new price. I gave up, but a few minutes later I tried again, the same dates/flights, and the same original, lower price appeared. I again tried to purchase and the same happened.. I was offered a higher price. Then, hours later I gave it another try. This time it was even worse. While I found the same lower original price as a result from my same search, the price changed on its own, without warning, as I was entering the credit card information. Had I not taken a final look at everything, I would have pushed the confirm/purchase button and paid a higher price than what was offered to me. This is absurd! They should not be using this tactic (bait and switch). I have bought with edreams many times before and this was truly disappointing! Will avoid from now on.
flight booking
Date of incident: 2 Sep
Booking ref: [protected]
email: [protected]@gmail.com
I ordered flight tickets on 28Aug 2019 for flight to Danang on 30 Aug and return on 2 Sep. You charged my credit card for HKD4, 379.56 and I got your email confirmation on 28 Aug 2019. But when I arrived Danang airport on 2 Sep, I was being told that my boooking for return flight was cancelled and I have to pay extra money to stay another night and bought the return tickets again to return back to Hong Kong next day. Your team should not charge my money if the booking is not successful and there is no additional email to inform me the return flight was cancelled!
unissued ticket
I couldn't issue the ticket I reserved at edreams.
I suffered a great deal of damage.
But edreams does nothing despite my numerous climes.
1.a day's extension because I couldn't get on the plane
2.An additional night at the hotel
3.Extended a day with a rental car
4. Submit a letter of apology because I couldn't get to work
Edreams has not a word of apology at all.
No phone calls, no e-mail response, and these sites must be judged in every possible way.
Flight ticket
Hi this the 4th time i have tried to make contact with edreams about this issue. please see below my email i have sent to you customer service many time over the past week;
Booking Ref: [protected]
Hello,
I made the above booking this week (Tue 20th) and was due to fly out last night (21st) at 21:25. However when I went to check in that the airport the airline (flybe) informed me that my flight has left that morning at 08:35. They then told me to call you (the agent) to sort the situation out, which I did. After 55 mins most of which i was on hold for (and almost missing my flight) I was told by your agent that he could not get in touch with flybe as they were closed. Subsequently, and wit fear of missing my important client meeting that night and next morning, I had no alternative to book another ticket for the same flight.
Obviously, at the very least, I will need by outbound flight refunded asap. The gentleman I spoke with had promised a phone call today to resolve the situation, but I have yet to receive one.
Furthermore, I must add, I am extremely disappointed with accessibility of your customer service, especially in such situation. I was on hold for over 20 mins before got my first conversation with one of your reps. This trip was of great importance to me and my firm. The entire situation was an extremely stressful experience.
Can someone please call/contact me asap to discuss compensation.
Damien Kelly.
handling of information
I have booked many flights through eDreams without any issues. I usually do the check-in by myself as soon as it's possible, but this time I did it through the new, heavily promoted eDreams app. I clicked the check-in button and it went on swimmingly with no text boxes or other notifications. Arriving to the airport I receive an e-mail telling my check-in was cleared... with the wrong name. The app had automatically inserted my Facebook name on the boarding pass, which isn't my legal name. I had to book another, more expensive flight directly from the airline.
cancellation of flight booking
Reference to the flight booking number [protected] e mail [protected]@gmail.com
Still no response from e dream
Can you please help I have very short time
Please cancel the booking [protected] because I already have an other booking same day same airways from baku to dubai booking ref 1ary20
I want to avoid double booking and double cost
Dr hamed hussein
[protected]
flight ticket issue
This edream.com is cheating customer where I click in the edream on where I attach from agoda.com already direct me to confirm the flight and date then process for payment never show me the US site.and it should be in follow my location Singapore right?also the screen is already show me SGD dollars and Yet they say I on US site?Got to pay as USD dollars.hope can help me to reverse back to SGD dollars and refund to me thanks
flight tickets
Worst customer experience ever and worst trip agency online. They cancelled my trip, 5 days before the departure date! (when I had purchased my tickets 6 months ago...) They did not notify me, I just learned about it cause luckily I decided to call them to check on my flight details, they provided poor excuses and no solutions at all. Terrible... DO NOT BOOK with them.
cancellation procedures.
Booking reference number [protected]
(Return Flight from Belfast to Manchester)
I purchased Cancel for Any Reason cover with the above booking, however the cancellation procedure involves contacting e-dreams via a telephone number on your website that does not work from Ireland and so I have been unable to process the cancellation. I have tried every other method to get through to a person and have been unable to as no-one answers the phone, it is all automated.
This flight has cost me more than €180 euros. I want my money back, I want an apology and I want you to give me a very good reason why I would ever want to use such a shoddy service again. And a very good reason why I should not contact the regulatory authorities.
However, I do not expect to hear anything from you, so I might just go ahead with my complaint to the regulatory authorities.
Patricia Moore
pat.[protected]@yahoo.ie
tel: [protected]
flights
I purchased 8 tickets through edreams at $298 each so a total amount of $2856 when I put my credit card details in they charged me $4212 and now are refusing to refund any money at all after numerous phone calls. During one phone call a representative agreed with me that this was not right and the full amount would be refunded, I have recorded this phone call. However when I called back today I was told by another representative that this was not the case and I was not entitled to any refund at all.
This is fraud and I am going to continue to take every avenue possible to receive a full refund.
I am complaining about flight price.
I bought a flight from Ankara to New York on eDreams's website. Ukraine Airlines, dated 12.08.2019 and flight number PS722-PS231. The ticket price was $750 on the Ukrainian Airlines website and also cheaper on eDreams's website. So I decided to take it from eDreams. However, when I entered all my information and confirmed the purchase then the Price had been $839. I didn't buy any other services. A real fraud.
Necip Ihsan Ertem
overcharge
I booked a flight from edreams online at SAR1566 cost which never changed and as soon as the confirmation came through on my account it was more than SAR1000 more. I havent selected any of the extra baggage or assistance other than the SAR33 option. My flight is tomorrow and the more than SAR1000 extra cost must be returned to me. I have kept a screen shot of the booking amount prior to the much larger amount charged.
Thanks Paul
eDreams Reviews 0
About eDreams
One of the key features of eDreams is its user-friendly website, which allows customers to easily search and book their travel arrangements. The website is designed to be intuitive and easy to navigate, with a simple search bar that allows customers to quickly find the flights, hotels, or rental cars they need. The website also offers a range of filters and sorting options, allowing customers to refine their search results based on their preferences.
In addition to its website, eDreams also offers a mobile app that allows customers to book their travel arrangements on the go. The app is available for both iOS and Android devices and offers all the same features as the website, including the ability to search for flights, hotels, and rental cars, as well as book travel packages.
One of the key advantages of using eDreams is its competitive pricing. The company works with a wide range of travel providers to offer customers the best possible prices on their travel arrangements. In addition, eDreams offers a price match guarantee, which means that if a customer finds a lower price for the same travel arrangements elsewhere, eDreams will match the price.
Overall, eDreams is a reliable and convenient online travel agency that offers a wide range of travel services at competitive prices. With its user-friendly website and mobile app, customers can easily search and book their travel arrangements from anywhere in the world.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with eDreams. Make it specific and clear, such as "eDreams Refund Not Processed" or "Overcharged by eDreams for Flight Booking".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with eDreams. Mention the service you used, such as flight booking, hotel reservation, or car rental. Describe the nature of the problem, including dates, locations, and any specific details of the transaction. If you attempted to resolve the issue with eDreams, include the steps you took and the company's response. Clearly articulate how the issue has personally affected you, such as financial loss, stress, or disruption of travel plans.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with eDreams. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with eDreams. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, compensation, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-up questions or requests for additional information to help resolve your complaint.
Overview of eDreams complaint handling
-
eDreams Contacts
-
eDreams phone numbers+1 (800) 200-6296+1 (800) 200-6296Click up if you have successfully reached eDreams by calling +1 (800) 200-6296 phone number 18 18 users reported that they have successfully reached eDreams by calling +1 (800) 200-6296 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (800) 200-6296 phone number 29 29 users reported that they have UNsuccessfully reached eDreams by calling +1 (800) 200-6296 phone numberIndia+1 (844) 539-6719+1 (844) 539-6719Click up if you have successfully reached eDreams by calling +1 (844) 539-6719 phone number 7 7 users reported that they have successfully reached eDreams by calling +1 (844) 539-6719 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (844) 539-6719 phone number 17 17 users reported that they have UNsuccessfully reached eDreams by calling +1 (844) 539-6719 phone numberUnited States+1 (438) 800-3526+1 (438) 800-3526Click up if you have successfully reached eDreams by calling +1 (438) 800-3526 phone number 1 1 users reported that they have successfully reached eDreams by calling +1 (438) 800-3526 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (438) 800-3526 phone number 2 2 users reported that they have UNsuccessfully reached eDreams by calling +1 (438) 800-3526 phone numberCanada
-
eDreams emailsedreams.onrep.en@edreams.com100%Confidence score: 100%Supportcustomerservice-en@contact.edreams.com100%Confidence score: 100%Supportnoreply@edreams.com87%Confidence score: 87%
-
eDreams address1º 5 Calle del Conde de Peñalver, Madrid, Spain
-
eDreams social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 14, 2024
Most discussed eDreams complaints
Shady business practicesRecent comments about eDreams company
Prime membership chargeOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!