eDreams
Reviews and Complaints

On line we purchased 3 airline tickets through
Edreams. Airline was Air Canada (their nu - KK5SWV) travel - Sun 14-30 July 2019

My visa bank statement - Paid - 27 Oct 2018 EDREAMS BARCELONA $6, 067.49

We personally cancelled these flights July 2019 with Edreams due to various reasons. They confirmed by phone THERE WOULD BE A REFUND. As of today (5 Oct. 2019), there hasn't been anything further from Edreams. We have tried many times to contact edreams. Air Canada said there should be a refund.

Edreams confirm No. [protected]
Edreams Invoice number 2018-SAL7-[protected]
Edreams Date transaction 11/2/2018.
Edreams Total amount NZD 6, 067.49

Mark Purchase
Auckland NZ
[protected]@xtra.co.nz

The Edreams website froze as my wife was trying to get a proce quote. She saw the price of the tickets, decided not to purchase, but as she pressed back the website froze then confirmed her flight. We immediately called and they said,

"Too bad, you paid 2, 000$ but we will refund you 1, 200$."

How is that not fraud? My wife 100% did not agree to they pruchase and they are trying to take advantage of her and scam her. Avoid edreams at all cost. This site is a scam

i booked a flight [protected]. Yesterday 2-10-2019 i paid through ideal, but encountered a error on the website. A screenshot of this error is added.

Because of the error i tried to pay the same booking again. Now i paid double. I added the proof of payments.

I called to the Dutch costumer service, but this office is closed. My call got transfered to a foreign number. The employee was friendly but could not help me much further, apart from waiting 48 hours and see if the money is tranfered back to my account.

I would like to keep my booking for this flight, but recieve the amount of €186, 62 that i paid 1 time to much, back on my bankaccount.

Thanks in advance

Jory Habers
[protected]@hotmail.com

I called eDreams call center on 24.Aug to cancel my Tokyo trip in Jan.2020, I triple confirm with the colleague the refund amount and she told me the amount I will get back is $6292.04 HKD, thats why I agree with the refund and I got their email reply with the amount as proof.
However, I got the refund on 10.Sep, the amount is 1300 something HKD.
I called the call center again today (1.Oct) but the colleague quibble they can only refund 80% of the airfare. I request they send email to me with the breakdown why the amount become $1300 now but they rejected to do so. The point is, the airfare charge $7865.05, noway I can only get $1300 for the refund.
Suppose they should pay back the money to me through the credit card I pay, but they do the refund to me by remittance now. I suspect maybe there is someone do dirty work in middle and embezzle the amount in difference to own account.
I want my money back, this is cheating and fraud case! Looking forward to hear from you soonest...

My name is Itay Erez. My wife and me booked for a flight from Barcelona to Tel Aviv. - Booking number [protected]. According to the information you gave me, on the e-ticket, flight 7KA6LN (E4 281) should have departed at 05:40, but it did at about 1 am. As a result me and my wife missed that flight. We had to book a new flight, loose 550 eur and a whole day in air ports. I deserve at least the new flight money back.

Itay and Keren Erez

Email- [protected]@gmail.com
[protected]

Hi,

I have made several requests through different mediums and I am appalled that I still have not heard back, even with an acknowledgement.
I booked a flight that was advertised NZ$391 and was charged NZ$455.75. There was no explanation for this NZ$75 increase and I would like this refunded to me.

My booking number is [protected].

I expect to hear from you very soon.

Regards,



I write with regard to booking reference [protected] which I made on the 23rd September 2019, where I notice edreams have added on cancellation insurance which I did not select as part of the booking process. In fact I ensured that I had unchecked this box before payment, but it appears to have been added back in automatically within the booking process, which is illegal in the UK.

Please can you arrange for an immediate refund of the £111.20 that was added to my booking without my consent or permission.

Hello,

Over 5 month ago (April 2019) our flight with China eastern airways that was booked through Edreams was canceled by the airline.
we contacted the airline, and they sent us a confirmation that they refunded the money, and we should contact our booking agent.
since then we have contacted Edreams numerous times-
via facebook, email, and on the phone.
Every time we are told to wait and that the refund is being processed.
when I try to contact them again they ask me to send them all the paperwork again.
then either don't answer or say to wait.
it has been over 5 months!

I have sent all the necessary files and flight cancellation proof with no avail.
My refund status on the website said processing, and then changed back to requested!

I want my money back- this is fraud! beware

I am incredibly angry and upset with the devious underhand and disgusting measures you are using on your website. I was booking flights ref number. I was very clear all I want was flights and rejected all the many pop ups and add one trying to sell me additional services. I put in my credit card details and after seeing final price and submitting, an additional pop up came up. And lo and behold I ended up getting charged an additional sum of money for cancellation insurance.
This has to be illegal. You cannot show a price to Consumer, have them put in their details and then change the price. I wish to make an official complaint to the consumer protection watchdog . I believe this is non transparent and designed to trick consumers deliberately.
Absolute disgrace and shame on you edreams.
I will tell everyone I know to boycott your website. I plan on complaining very loudly bcause these sort of tricks are disgraceful

Dear sir,
I tried booking tickets on your site for bangkok - bom return for 7th of december in yhe name of bhavana sachdeo, I received a message tickets cannot be booked, but money has been debited from my account, I tried calling your call center but it gets disconected, the india call center number belongs to a cushion company, it seems your site is into fraudelent activities kindly efund my money at the earliest, e mail id [protected]@yahoo.com

Hi,
I just got the receipt for the credit card I purchased a flight ticket with. It seems that besides my flight ticket price, you charged me an additional 379, 99 EUR described as EDREAMS-OPODO MADRID. The reference number on the receipt is [protected] and the date is 30/08/19. This was charged separately from my flight ticket charge.
I also must say that this additional cost didn't show on my PayPal purchase history.

Furthermore, the booking reference number for my return ticket Zagreb-Birmingham is [protected] and the reference number on the receipt is [protected] described as PAYPAL*EDREAMS [protected].

I would like you to erase/dismiss the additional charge from the credit card.

Please, be so kind and help me out.

Contact details:
Phone number: [protected]
E-mail: [protected]@gmail.com

Kind regards,
Ivona Galkowski

I was booked to go on a trip to NY in Oct for a week. Due to a Family Medical situation [My Sister needs to stay in the Hospital longer than anticipated so I won't be able to travel on the dates I originally booked] They will not change my bookings and they'll give you the run around [they told me to contact the hotel I was going to stay in, the hotel told me to contact them, rise and repeat] I had to make a new flight and hotel booking [luckily the airline let me change for a few euros.] They should not be able to keep my money like that.

Hello,
my name is ms. Vesna Sumic, I am from Croatia and I used your site (e-dreams.com) to buy a ticket Zagreb-Bishkek-Zagreb, leaving on October 17 and returning on October 23.
Booking reference [protected].
When I booked the ticket the final price was around 404 Euro and afterwards it stated 461, 85 Euro.
How is this possible?
I believe I am entitled to a refund for the overpaid amount - 57 Euro.
Even now I just visited your site and typed the same flight info and got the price of 404, 66 Euro.
Now I took another step in this today's fake purchase and saw on the next step that the price of 404, 66 Euro is final.
Please get back to me to clear my refund, thanks.
Regards,
Vesna

I booked the tickets for my parents. I am certain I spelled my Dad's name right but the confirmation email spelt it wrong. On contacting edreams helpline. I was first pushed around by the call center in India my Miss Megha. I called in a few hours later to be attended by Mr. Simranjeet which was a disastrous experience. The malaysian airlines say they do not charge for a change of 1 character but edreams was hell bent on charging $80. After edreams contacted Malaysian airlines, they confirmed that the changes cold be made for $20 AUD but edreams had a processing charge of $60. This is outrageous and they do know to make problems from bad to worse. Pathetic customer service operation

A flight I booked was refunded. However the account I booked the flight on had been closed between the time of booking and the refund. This means that the money was never refunded and remains with Edreams. I have contacted customer services to tell them this five (5) times. Every time I am assured that it will be looked into and I will be contacted back by the finance team. I have not received anything back. Can I please speak to someone who can help. Attached are two photos. One stating that my account was closed july 30th and one that shows no funds from EDreams previous to the account being closed

I book a flight from e dreams to Gold Coast on 24th September, to Sydney on 28th September and returning to Melbourne on 30 th September. But I don't know why after they changed my return flight to 3rd May 2020.
And I call them and they say they can't do anything. But it was not my mistake.
I would like to know that they are going to do about my problem. And tried to see with the company and to change my flight would be more expensive than all the other flights

We have booked a flight for the 25th of September we are now 48 hours away and it still says bookong processing, pending. Its a flight from Ny to Larnaca Cyprus. And we now dont knoe what tondo, is it booked do we search for another flight? Please advise asap we are running out of time
Flight is with aeroflot and its a 17 hour trip not to know what to do 48 hours prior to flight.

Consolata Matione
TL/ETKT 169 [protected]

Kundai Muzanenhamo
TL/ETKT 169 [protected]

I booked the above flights. I have been trying since Friday and have made more than 5 calls to get assistance to change my flight schedule, I have been referred to Han Air, called Germany as per Edreams advice but referred back to Edreams. I am very unghappy as noone called me back from Edreams after I requested a call back from a Manager/Supervisor. The email I received included below information and I was told multiple times that my ticket booking could be changed but tjhis did not happen due to Edreams system not showing the airfares. This has been ver stressful for me, I am now having to lose money and buy another ticket duwe to incompetency on Edreams part. I will be claiming my money;

Standard Service
You have chosen eDreams Standard Service - a fine option offering:
• A special fare phone number (1300 070 954) to contact our specialised travel agents.
The option to request your confirmation email, with all of your flight details, any time and as many times as you want.
• Changes and cancellations free of charge and as many times as the fare allows it (excluding providers' fees according to fare conditions)
• SMS with the booking confirmation and exclusive access to our mobile website where you can find real-time information about your flights on the go.
• SMS alert in the case of a Schedule change.

I purchased a air ticket through your company on 30/08/2019, it was advertised for $570.99 but ended up paying $665.00. when I was looking at your prices there was a notice down the bottom of computer screen which said " ALL TAXES AND SERVICE FEES INCLUDED IN PRICE, I rang E DREAMS to find out why there was a difference in price and was told it was not your company but the airline, I was also told about a part refund of $49.74 in 10 days but that time has lapsed and still no part refund. I also bought up the subject of false advertising but that was also brushed off, I have spoken to CONSUMER AFFAIRS who also told me this practice is incorrect, you have to reveal all costs not parts of it, I await your reply or I will take it up with consumer affairs. Details of flight below
booking number [protected]
flight from Perth to Adelaide VA 712 04/09/2019
Adelaide to Perth ULMCPQ JQ 974 12/09/2019

Booking # [protected]
I purchased return tickets from Toronto to Vancouver on July 17 2019 through Edreams for Flair airlines. Bought the optional cancellation for any reason insurance. On July 21 contacted the company to cancel the flights. They told me that they could give me a refund for the majority of the charge ($1009.12). They would not refund it to my MasterCard (the method used to purchase the tickets). Said I needed to provide them with bank account info and that the refund would happen within 7-10 days. I reluctantly gave them the requested information. 14+ days later no money has been transferred. I called the company again (average time on hold for each call is approximately 45 minutes) and they said that the money has been transferred. The person I spoke to said something unclear about making a complaint on the website. I see nowhere on the edreams website to make a complaint. I called again and was asked to call back tomorrow because the finance department is currently closed. Followed up again mid August. Spoke to someone who asked to confirm our bank account information. The information they had for us was completely incorrect. Provided the correct bank account and IBAN number and had employee read it back to confirm that it was correct. On August 18, received an email from edreams saying that our request for flight cancellation request had been received and that ‘Once the payment is processed, the amount will be refunded back to the same payment method as in the original booking.' We still have not received our refund.

Original booking:

July 21 email:
Dear Customer,

With regards to your booking [protected] we are pleased to advise you that your refund has been processed.

The amount of the refund will be 1009.12CAD. In order to proceed with your refund, we kindly ask you to provide us with the following information:

• Account holder (full and complete name):
• Bank account / IBAN:
• SWIFT / BIC code:
• Routing number (only for the USA):

Please confirm your details by replying to this email.

Once again, thank you for contacting eDreams and we look forward to being of service to you again soon.

Kind regards,
Your eDreams Customer Services Team

August 18 email:
Dear customer,

We are pleased to inform you that your flight cancellation request has been received.

Our objective is to process all refunds within 10 days.

However, please note that in exceptional circumstances we may require additional authorisation from the airline, which could delay the planned timeline.

Once the payment is processed, the amount will be refunded back to the same payment method as in the original booking.

If your reasons for cancelling are covered by insurance, we suggest that you contact your travel insurance provider to check if it is possible to claim a refund through them.

Kind regards,

Your eDreams Customer Service Team

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