eDreams
Reviews and Complaints

I read all the fine print before I bought a ticket to Santiago, Chile (a major purchase! It's a long way from NY), and now this company isn't honoring its own cancellation policy. Only after I tried to cancel did they inform me that the ticket was "non-refundable, " and told me I could cancel and get back about $40 of the $838 I paid. Here's what they said:

"Your eDreams booking reference number: [protected]
Thank you for your recent enquiry regarding the cancellation of your reservation.
The flight ticket you have purchased is a non-refundable ticket as per the terms and conditions displayed or advised at the time of booking . . . . You are entitled to claim a refund of your airport taxes to the value of GBP 25.66 (USD 40 as per today's conversion rate)."

This just isn't true! Nowhere did it say the flight was non-refundable when I bought it! This feels like such a scam--they're just tricking people into handing over their money, especially by selling a "premium service" to make it easier to cancel flights that then turn out to be "non-refundable."

I had a flight from Paris to NY on [protected], I called to change date, was told pricing and called to make changes and was told I had to do this within 72 hours, it was not stated on original email with description of costs. I was told that a refund would be made within 7 days, it's the 10th of May. I have emails verifying this, and called cust service, was met with very rude cust srv rep who would not give me id number or let me speak to supervisor. I was told non-refundable, although, I have 4 emails telling me the opposite. I have stated each time, that I would like to have a credit for a ticket that could be used in August, but keep getting run around. I have filed claims, no one has gotten back. This is such terrible customer service, and not a way to run a company. I want someone to contact me asap.
Sincerley,
Julee Resendez

I booked a flight with Easyjet April 2015 and paid by Debit card the "Grand Total" as displayed on their Invoice but when I checked my bank statement I discovered a further £16.40 had been deducted by Edreams (www.edreams.es) part of Easyjet for their Opodo Transaction Charge. These names Edreams and Opodo and this extra charge was not displayed to me when I made the booking. I have asked several times for Easyjet to e-mail me a copy of when/where this charge was displayed and they have not replied. They have e-mailed me an invoice for this amount. Invoice No. [protected] (Booking No.[protected]) from E-dreams dated 18th April 1015 I have always booked by Easyjet and this is the first and will be the only time they will deduct this from my Debit Card. Please advise. Thank you.
e-mail address [protected]@yahoo.com

booked holiday to New York for my sons 18th. Check bank account 2 weeks later to see £1, 600 deposited from the company. Call them to be told my flights had been cancelled as I didn't respond to an email. Explain I never received an email. Asked for the hotel to be cancelled as now no good to me & twice was put on hold for 30 minutes and ignored and still have not been able to speak to anyone to get this resolved.
Nobody I spoke to seemed bothered or apologised or attempted to rectify situation.
Emailed 3 days in a row and still no response.
Have now sent the same email over 100 times in last 2 days.
Will never use them again or recommend them.
Due to go at end of the month but until I get money back not able to book another holiday and not able to get any cheap flights now and so my lads birthday is ruined by this scam of a company!

I will never use edreams anymore and suggest everyone not to use it. Every time I tried to pay with my credit card, it "mentions a problem that will be verified" even though the card works perfectly well everywhere else. After a couple of days they get back to me claiming that the problem with the credit card has been solved, but now the price of the flight increased, and I need to transfer the difference to their bank account. I even did it, and as requested by them, I sent them a fax and email with the transaction details, however nobody of the employees bothered to check the email or the fax, so when I called back again to see what is going on, they told me that "oh yes, we now saw the payment but the price increased again". Horrible

eDreams appears to be a fraudulent online airline travel agency that will claim to offer a discounted airline ticket. However, when one tries to render payment with a credit card, the agency will contact you and claim that the credit card did not go through and will request a direct bank transfer!

Clearly, this is highly suspicious and the company should be either shut down immediately, or legal action should be taken against them before they continue to take advantage of customers and continue their fraudulent activities.

What an aweful experience dealing with eDreams! I purchased insurance with this company for flight changes and cancellations. I had to change details of my flight and so I called. The first guy I spoke with told me I never bought insurance. The second guy i called told me it only covers changes through eDreams, so I still have to pay fees to the airline (the fees were the same price as the original ticket price).. each time I asked to speak to a supervisor, i was told that "he will tell you the same thing as I am".. like they are trained on this issue. it must happen often. i finally spoke to the floor supervisor at the call center. absolutely no help. why offer insurance if you have no control over flight changes? now eDreams will end up costing me more money than I'm able to afford thanks to their misleading 3rd party insurance policy that is completely useless. On top of this, in order to change the flight directly through the airline, I will still have to pay a $50 fee to eDreams for the change! eDreams insured nothing but a headache and a huge hit to my wallet! Thanks for nothing eDreams!

I booked for 3 person on 9/feb/15 airtickets Auckland to Los Angeles. Departure from Auckland: 14/feb/2015.
I get only a booking confirmation, never received second confirmation email nor electronic tickets as per their terms and conditions and booking confirmation email.

8 calls in four weeks and 5 complaint emails to edreams and still no solution.

How can I get back my money NZD $2705.49?

I booked a flight with e-Deams from Delhi to Chennai and received an email noting that the booking was confirmed but pending reservation with the carrying airline, and there was some problem with the credit card. When I looked on the transactions on my credit card, the money had been taken out. I phoned the company just before leaving home to check if there was still a problem- to be told no, that I had a seat on the flight. When I went to the check-in desk at Delhi Airport to board I found that my name was not on the flight list, and yes there were seats available if I could buy a seat asap before the flight closed. I did not have time to do that, missed the flight, had to pay for a full price ticket and arrived in Chennai on their next flight at 11.30pm- not a safe time for a woman on her own to get a taxi. On return home I noted in the card's statement that the money was later credited back onto the credit card account without the company informing me of their second transaction, and that I no longer had a booking. This is appalling behaviour of a travel company. I recommend do NOT book travel with this company under ANY circumstances as they are not reliable!

Dear whom it may concern,

On the 5th of Decemeber 2014, I attempted to purchase flights from Monarch airlines but whilst doing this an dreams web page popped up. I thought this may have been because I wanted the flights departing from and returning to Newcastle and Monarch airlines do not fly from where I wanted.

I filled in all relevant questions relating to flying from Newcastle and was very annoyed when dreams seemed to re-route me, flying from London Gatwick and returning via London Luton, using two different airlines.

I phoned them and tried to rectify the situation but after a long phone call costing me over £30.00 I got no where. They were beyond unhelpful. Absolute crooks.

I was told by dreams to sort this out with the airlines concerned and the airlines told me to deal with dreams. I then tried to stop the payment with the bank but was unsuccessful.

This is ridiculous and has caused huge stress. my confirmation number was ENH61G9 - L1TIHL

I have never been so angry with a company. This company needs to be stopped and I will take this much further if it comes to that.

I've read several complaints about this company, where seemingly people were misled in a very similar way in which I was., and still nothing seems to have been done about it by the authorities!.
I searched the internet for the best prices and eDreams came out tops. After triple checking the flight prices that appeared on their booking page, I proceeded with the booking.
After paying for the flights, the payment confirmation included an eDreams service charge of £31.26. This charge was NOT stated before payment was made and this I find terribly dishonest. The result was an increase from £138 to £164.73 which was much more expensive than other companies.
I immediately phoned the eDreams number and I spoke with a person called Sarab Prakash, who was stubbornly adamant that eDreams did nothing wrong and were totally within their rights to add on these hidden charges.
This is in total violation of British and EU law!
I was told to submit an email detailing the issue, which I did. The promised 24 hour response never materialised. Since then I've had to make numerous phone calls and submitted the email query again. I'm yet to receive any assistance from eDreams.
After all of this, when I subsequently spoke to the eDreams people and my credit card company, they are mentioning a total of £168.00 which was taken off my credit card, not even the £164.73 that eDreams own Booking Confirmation stated!
Now, if this is not blatant robbery and downright dishonesty, then I don't know! This company needs to be stopped!

I booked for 2 person on 1.12.2014 airtickets Budapest - Fargo and back. Departure Budapest : 17.8.2015, returne way Departure Fargo 21.9.2015.
I get only a booking confirmation, see attached. Btw there is a mistake, the country is not Afghanistan, but Slovakia

Asked many times for the air tickets, without answer.

How can I get back my money € 1, 477.12 ?

Thanks

I bought travel insurance for a journey to and from Malaga with Ryanair for myself only. 6 days later my daughter suffered a serious accident and so I wanted to cancel my insurance. Being within the 14 day cooling off period I am entitled to a full refund. The problem is the STD telephone number shown on their booking / payment receipt is not recognised and the 0871 premium rate telephone number is connected to a machine which then leaves you on hold and is not answered. Their email address is also fake and I can only contact ACE who are their underwriters who say they can do nothing to help me.

Last December, I booked x 3 return tickets from London Heathrow to Gran Canaria.
I booked the tickets over the phone, and clearly asked for a departure date of Sunday 15th February 2015 and a return 7 days later on the 22nd .
The transaction took place and I paid the sum of £555.87 inclusive of baggage and tax.
Having noted that I had not yet received my travel document by email, I rang edreams on the Sunday 8th Feb and was told that an email would be sent to me straight away.
When the documentation came back, I noted that the return date was not for 7 days after the departure date as requested, but for the 22nd March 2015.
Having made several lengthy calls to edreams immediately after, I was told that there was nothing they could do as the supervisor was not present. A call back to me was promised 24 hours later.
Having not received that call, I called edreams that following day, and after over 40 minutes of waiting was eventually put through to Miss Deepika, a supervisor.
She told me that from the original recording of the original transaction, whilst I am clearly heard asking for a departure date of the 15th of February, and a return 7 days later, she said that somewhere in the conversation I mentioned March, and that she would need to investigate further.
I have not heard that recording. I requested a copy of it but was refused. I paid for my tickets in good faith on the understanding that the departure date was Sunday the 15th of February and the return one week later - on Sunday the 22nd.

She assured me I would be called 24 hours after our conversation, and confirmed - that she and edreams would put the customer first in this matter to rectify the situation, and that if there was any question of doubt, edreams would give me the benefit of the doubt and resolve this for me.

I have my own recording of this conversation which I have attached.

In spite of promising to e mail me within 24 hours several times, edreams did not do so. I repeatedly asked to speak to the supervisor who promised to change the return tickets to the correct date or any other supervisor and was refused. Finally, as I explained to their staff, I ran out of time and in order to return to the UK on my original intended date of the 22nd February, I had to purchase three extra return flights on the right day from budgetair.co.uk for £621.
This is the amount I am now claiming from edreams.
Yours Faithfully

Martin Levinson
1 Cobourg Place
Old Town
Hastings

On the 26th of january I was looking for a travel from Porto to Ibiza in Spain.
Unwanted I found the website edreams.com. I found a flight and tried to pay with
my creditcard as I always do. For "security reasons" it was not possible and
I was asked to pay with my bank. I did and I was asked to mention in the payment
the booking number and passenger name. I did that. So far so good. Now the misery is starting.
When I did not hear anything some time I contacted edreams that I want to have my ticket.
I was told that they did not receive my payment. I showed them proof...that was not enough.
I contacted my bank and let them look into the matter.
The payment was done of course and edreams wanted to have more money.
I did twice an additional payment. Not enough...now they asked me to mail them my credit card information.
I immediately answered that I never give anyone my credit card information. End of the story.
They kept my money and of course no ticket. This is internet fraud in its purest form.
I contacted the internet fraud department of the FBI and Interpol.
This "company" is making victims every day and has to come to an end.
Booking with edreams is not a dream but only a nightmare.

After accidentally booking the incorrect flight home from Lanzarote to Glasgow which took a stop off via cork for 11 hours, i hastily contacted via email less than 24 hours after the booking which is for SEPTEMBER to advise as surely the flight can be cancelled giving this much notice. I was advised by a very unhelpful call centre worker that it couldn't be, no offer to attempt to resolve the issue or any apology for the fact that i had been holding for almost 1 hour. I am simply disgusted and horrified by the experience and will be taking to social media to voice these complaints so that nobody else uses this useless scam company.

DISGRACEFUL

Two tickets were booked by mistake on the same flight (Edinburgh to Kiev), for same destination and for the same destination. Later, one was cancelled as well as insurance cover for the other flight. Payment of Euro 527.17 each for both the tickets was charged by e dreams to my credit card on 23 Dec. Later, on 28 Dec Euro 527.17 were paid back to me through my credit card. However, Euro 20.00 for cancelled insurance cover have not been paid back so far.
Surprisingly, on 10 Jan an amount of Euro 29.18 has been charged to my credit card without any reason or intimation. I called e dreams and after holding the line for 20 to 30 minutes each i could not get a proper reply. Have sent two e mails to customer service but have not received so far

Before I booked a flight through E-Dreams (two people, $2800) from San Francisco to London I confirmed via the airline's website that the ticket could be cancelled with full refund within the first 24 hours. As it turned out, I did find a better alternative and contacted E-Dreams to cancel within the required time frame. Although the E-Dreams website said the carrier's policy would prevail, the argumentative customer service rep insisted that we would not get our $2800 back if we chose to cancel. Eventually, he hung up on me, and several attempts to call back went unanswered as they could see my phone number. I was forced to submit a dispute to my credit card company using documentation from the airline and E-Dreams' own website. The dispute was settled in my favor. Do NOT under any circumstances use these people for anything!

We booked flights with eDreams to goto Ibiza for my 40th birthday. All flights were confirmed with the airline and charged to my husbands card. A few days later he checks his credit card statement and the money's refunded. He rang eDreams to ask why and they said they'd sent an email asking why we ticked special assistance required but it had gone to his junk mail so he didn't reply until two days later, they require a reply immediately or they cancel your flights - how on earth is that in anyway fair?! My husband told them they should always contact the customer to tell them the flight is cancelled as he received nothing to notify him of this, had he not checked his credit card we would never have known it was cancelled, showed up to the airport to find all my mates going to my birthday and us having to stay behind! Needless to say we are livid and offered no alternative.

I was redirected to edreams.com from skyscanner. I'm still surprised that skyscanner is showing the results pointing to these scammers.
Edreams told me that my credit card payment was rejected and said that I can do bank transfer what I did.
I received the confirmation, but never received the ticket. I've lost over 150 euro because the bank transfer is irreversible. Additionally I had to buy the ticket at the airport at much higher price.
The customer support is horrible, close to non-existing. After some time I gave up, tired of the arrogance of the staff.
Avoid!