eDreams
Reviews and Complaints

On 28/09/2012 using the flight search engine Edreams I bought 3 Etickets for my family from http://www.edreams.com/ site for a return trip from Europe to United States. The Etickets covered 4 flights operated by United Airlines and Brussels Airlines. A few hours later on the same day I saw that I had made a mistake on all 3 Etickets by writing the first name instead of the last name and vice versa. I immediately sent an email to the company Edreams describing the situation and requested correction. This error description and request was repeated also in a phone call. In the following hours and days Edreams kept saying it is up to the operating airline to modify the ticket. I personally spoke to United Airlines employees at the airport. They declared clearly that the 3 Etickets cannot be used for boarding due to security regulations. They also with good will tried to modify the Etickets in vain. According to United Airlines the company Edreams sold the tickets and has control and responsibility on the tickets. I have passed this information to Edreams by email and by phone. The answer is “Cancel tickets and buy new ones”. Yes the solution is simple do not use the tickets (they can not be used anyway) pay thousands of Euros and buy new tickets. I wonder how this company Edreams stays in business.
Reader of this forum do not use this site called Edreams.

I have booked my flights from Helsinki to Barcelona and back with eDream, I have paid with my mothers card. After all the reservation was done my mom recieved a message from the bank that the money was taken from her account, however, I have recieved an email saying that my ticket isnt confirmed and the payment is pending.
Now they are saying that the money was transfered back but they were NOT!
This company must be shuted down. They are super unprofessional and does not know how to make business.
Flight: 6L6TR4

I booked a flight with Easyjet from Manchester to Berlin and when I checked my credit card had been charged twice - once for one amount by Easyjet and once for a different amount by Edreams (registered in Spain). I stopped the charge with my card provider only to get a threatening letter from a collection agency in Spain for the Edreams charge. It was a nightmare to get it sorted out.
Beware of Easyjet and Edreams - they are the same company!

I bought ticket from eDreams to fly from Rome to Pais, but in the airport of ROME, I was refused by Kuwait airways, they did not allow me to get on the flight as this airline is outside of the europe, so even that I am flying from rome to paris which is totally allowed with my type of travel visa, it will still be consided as fly outside of europe and I will have problem once I land in Paris. So in the end I have to pay a lot more money to buy other ticket to go to Paris.

Kuwait airways tells me to contact Edreams(my ticket agent: edreams.com), and I should get a refund of the ticket. But Edreams refused to pay me any refund of the ticket. ...

Why we believe eDreams is rather eNightmare!
Re: YX5J5Y
I made a reservation on August 3. Then I got the Referece number on the very same day.
However, I got another email a day after which was August 4, sying that there has been a fare change so that you woul need a confirmation to preceed the reservation. I DID email back to proceed!
Just to make sure, I called your call center to double check on August 6 (Exact time 01:22pm in Spain). The representative told me that the reservation was canceled because I didn't respond in time. I asked what I could do to rebook the very flight.
She SAID that I have go through the whole reservation precess online again. I said that I understood and hung up the phone.
Then I called to check with my credit card company to see if there had been any refund. NO REFUND!
I called back again at 01:36pm in Spain, and spoke with a Male representative and explained your refund procedure crisis! He said it will be refunded soon and I would see the refund on my next credit card report.
I WAITED..
On August 22, I checked the credit card monthly report.
NO REFUND!
I called eDreams AGAIN at 01:30pm on August 22.
The represantative said, "your YX5J5Y reservation is confirmed."
After asking to proceed, after hearing the YX5J5Y was canceled and the only way was to rebook the flight again, after being made sure to get the refund, why is the reservation still active?
How could you confirm the reservation without my authorization?! Is this a credit card fraud?!
I will not stop to spread the news "what happened to me with eDreams" on line. I will twit, I will post on my facebook along with all the celabrities I luckily became friend through facebook, I will report this matter to whatever means I can get my hands on to prevent something like this ever happen to anyone else in the world because of eDream! You can cound me on!
Please, bother to take your time to check the recordings of your call center to varify.
No one should be misleaded as this on your company's total chaos!

dear sir or madam,
On the 13th of july i have tried to book a flight ticket on line, so i tried Edreams for a cheap one and for the first time. When I confirmed payment with credit card error processing message returned. So I tried again on 15th july and was succsesful.
Then i looked in my statment and find out that Edreams limited took the amount of 474, 80 EURO on the 13th of July after my failed trial of booking. In statement on 13th July is charged by eDreams Barcelo. For succesful booking on 15 july is charged by EDREAMS LIMITED LONDRES, GREAT BRITAIN. I am very unhappy as I can't speak to no one, and the fax number they have on reservation form is not working. your sincerely Boris Milikic

I had a bit of a nightmare with this mob - eDreams. As others have pointed out - they are a third party and you can't rely on the advertised price being the price you pay.

I originally booked my tickets through eDreams at over $200 cheaper than other websites. They took my money from my debit card (where there were sufficient funds to pay for both mine and my partner's tickets, plus some acccommodation I was booking etc). For reasons unknown (they said they suspected an "error" on their website) the transaction incurred a problem, so they reversed it - however they did not release the funds back to my debit card immediately. When they went to debit my card again, there was not enough funds to cover the airline tickets - which in total was over $2, 000 so the transaction was declined.

My bank, seeing that there were funds taken twice, considered the transaction suspect and as such, put a "stop" on my debit card (effectively meaning I could not use my card at all until I spoke with the bank).

That resolved, by the time eDreams had released funds back to my account so that the transaction could be made, the tickets had gone up, but they quoted the increase in EUR dollars (approx $164 EUR) and I did not check the conversion.

When I looked at their website again, to check their current price on the tickets, they were still $50 cheaper (each) than other sites - (in AU dollars) - thinking that this current advertised price, listed on their website would be what I would be charged (and equivalent to the conversion of the EUR amount they quoted) I said go ahead. EDreams debited my card again - however, they debited an amount that was over $200 more for each ticket than I had originally booked the tickets for.

I emailed with a complaint and was told to call their call centre (which is overseas) - I called and was told to email a complaint - this happened several times before I realised they were not going to do anything about the problem and not interested in providing customer service.

All in all, I paid more through eDreams than I would have through another website, because of their website gliche and the cost (in time and dollars) of all the emails and telephone calls to try to resolve the matter was not worth the time as they kept brushing me off.

I would avoid them at all costs in future.

Nov 2011 booked & paid Edreams UK £284 for Malev air tickets, no problem etickets arrived. However, in middle of May 2012 just two weeks before departure Edreams mailed to say "sorry, Malev air gone bankrupt. We will try getting refund but you need to book alternative airline and we will not charge you booking fee"...I booked thru Edreams another airline for same trip...you guessed it, they charged me again for booking fee.
Now back from holiday, all went well but before and after holiday Edreams continues to ignore my repeated emails re refund of my £284 for the Malev flights and refund of their booking fee. According to "Google" Malev air went into Liquidation 4th Feb 2012 and most travel agents were aware of problems as far back as Dec 2011.
If Edreams could only get their customer service response issues solved it could be a good travel agent...my advise, stay away from Edreams and book elsewhere. If they refund me I would give them a different review.

eDreams has wide online publicity as an airline consolidator/online travel agency and as such seems reliable due to its visibility. In reality they are unreliable, highly unhelpful and create a false impression of low-cost services when they make clients pay for their errors and claw back the "saved" money through exorbitant phone charges.
I made an online booking through the site for a flight and after entering my payment details and authorising payment (once), I received a message saying that the booking was "pending confirmation from the airline", which confirmation followed about 4 hours later. When I checked my credit card transactions two days later, I saw that the site had charged me the amount of the airfare *twice* in two consecutive transactions. Calling the number the site provides to resolve the site's error (that carries a charge up to €6/minute), I had to pay €2, 50 per minute in several calls where I was put on hold for 4-5 minutes each time when I chose the option of getting assistance with a previous booking. Trying the option of making a new booking I got an immediate response, but the person refused to transfer me to customer assistance saying that I would need to keep calling and waiting under the "previous booking" option. I spent a total of €20+ on these calls; when I finally spoke to a service rep, he gave me another number to call for credit card charge assistance that is not published anywhere on the site, so that customers have to call the paid line and spend their money being put on hold. I am still waiting to resolve the double charge situation, but will never again use the "services" of eDreams and would advise others to avoid them.

I recently booked two flights with edreams for my Mother and Nephew from Birmingham to Belfast ref ZVVSE9 I was charged four times with my card I used a debit card I have been asked to advise someone as this should not have happened could some one please contact me by my e-mail address please.

Last March, I booked a flight from Nashville, TN, USA to Willemstad, Curacao. I purchased from edreams because they had the lowest advertised rate I could find at the time. However, the reason the price was so low was because they first sent me on United Airlines to Aruba, for transfer to an Insel flight to Hato Airport, Curacao. I had to pay a $34.00 USD exit departure fee for the privilege of transferring planes in Aruba. For the return flight, I took an Insel flight to Aruba, in order to transfer to a United flight back to the US. Again, I had to pay a $32.00 USD departure fee to the Curacao airport. When departing either of these islands directly to the US, the departure fee is automatically rolled into the ticket price, something Edreams conveniently does not mention, thus making their advertised price lower when in actuality I ended up paying more, and experiencing about three times the hassle. Edreams also charges a 3% commission fee to your debit/credit card a day or two after you book. I can find this nowhere in their fine print--I would not be aware of the charges had I not inspected my bank statement. Edreams' business practices are misleading, fraudulent, and I daresay borderline criminal. I will never use their services again, and I am telling all of my colleagues, who travel internationally frequently to avoid them like the plague.

dreams shows flights on the booking page as direct and then changes it just as you are paying. The price changes, they charge high service charges and have no customer service. This company is horrible to deal with and a complete ripoff.

Name of the airline is hidden until payment is proceed. Ticket price is said to include fees and taxes what the buyer assumes to be airline's standard airport fees and taxes. Once the payment is accepted only, buyer discover the ticket price is actually much lower and the rest of the fees are simply edreams' ones. For instance, the purchase cost me 80EUR and only discovered after payment that the fee structure is 60EUR for the ticket and 20EUR for edreams. That is unacceptable to sale a product without explaining what it is and for what you pay.

I tried several times to book a ticket for my sister, however I never succeeded. I always received an email saying 'Pending of Payment'. After endless emails with the agents, nothing was sorted out. They told me that all the flights I tried to book were reserved so I asked them to cancel all the flights and they assured me that they did, even though they debited the money from my bank account. I sent them many emails asking them about my money that they debited and asked them again to cancel all the reserved flights. After two weeks they never replied to me but I received a boarding pass the day before I was going to depart. I never received an email confirmation for this flight. I had a ticket that I didn't even know of. The same agent I talked to is now sending me emails advertising their flights, but she never bothered to send me an email confirmation for my ticket.
I filled a form of claim asking my money back, but the agent which was supposed to look at my case started ignoring me. He wasn't any help at all; he kept sending me the same email asking for more money for just a chance to get my airport tax back.
This whole thing has caused me a lot of stress and it has made an impact on me that I never want to book a flight online again. This company is just a fraud. Thank you.

I work in the customer service industry and understand there are times when the customer must hold for 10-20 minutes for serviceget an email reply the next day. As a customer I know my rights. Here is what has just happened to me and I am hoping you will take this case as I am willing to provide you with my email conversations with EDREAMS.
I booked a one way flight with EDREAMS.COM, " for the first time on March 17 at 11:35 am..
EDREAMS replied immediately March 17 at 11:34 a.m. to my email : "Important", we have trouble with your credit card, we will not confirm your booking until we confirm your payment of $417.07 US..." "do not reply to this email".[protected]@edreams.com ; It will be confirmed once we processed your payment, at this time you will receive our e-ticket at your email address.
I have no contact email or tel# for EDREAMS on this email and no where does it show "non-refundable" (as it always does when you choose a flight with any companies). There are no indications THAT I CANNOT CANCEL THIS REQUEST and also SINCE THEY HAVE NOT PROCESSED ANYTHING OR TAKEN MY MONEY.
As I needed to book something asap with a confirmation (which all of the online bookings with other companies in the last 10 years confirm within the hour!) I searched for EDREAMS contact email address, I found "[protected]@edreams.com" and a [protected] tel# WITHIN THE HOUR I called the 1-900# # cannot be reached? I emailed EDREAMS customer service WITH SUBJECT: " CANCEL MY REQUEST NOW SINCE YOU DID NOT CONFIRM YET>Fw: Booking confirmation: 2623CR etc... dated March 17 at 12:49pm. I again sent another email March 17 at 12:50 with no reply. I assumed it will take a little while before they reply.
I needed to confirm our return from (my daughter and I) Amsterdam to Paris so we can catch our international flight back home! and did not want to get stuck waiting as I have much busioness work and events to take care of.
The next morning March 18 at 10:16 a.m. I receive what looks like an e-ticket from EDREAMS (agentid04827814).
I was shocked! I cannot believe that my emails were ignored from 23 hours ago! TAKE NOTE "my email to EDREAMS titled CANCEL MY REQUEST NOW SINCE YOU DID NOT CONFIRM YET, IS NOW 23 HOURS old! and EDREAMS CHOSE TO IGNORE MY REQUEST"?
I tried reaching them by phone1-[protected] (after searching the web for a tel#) I WAS ON HOLD FOR 1 1/2 HOURS WITH NO ANSWER!?They clearely provide no service! I was not able to reach anyone! This e-ticket NOW shows it is non-refundable? Not fair! I sent numerous emails to EDREAMS to agentid04827814 and to their customer service repeating my March 17, 12:49 p.m. email request to cancel prior to their process.
No replies until March 19 6:38 a.m. from gb.[protected]@edreams.com ; In reply to your email, we invite you to contact our Call Center in order to get the information you request. You can reach us by calling the following number: [protected]
Monday to Friday: 7:00 a.m. to 5:00 p.m.
Saturdays: 7:00 a.m. to 12:00 a.m.
Sundays: 7:00 a.m to 1:00 p.m
( US Eastern Standard Time )
If the above phone number does not work from your country, you can also dial + [protected].

CLEARELY THEY GET THE EMAILS! I am not spending extra $$ when they clearely get my emails. They just decided to reply to it after their transaction and ignoring my first emails requesting to cancel BEFORE THEIR TRANSACTION!
Can you help me get my money back please! I spenttoo much time on this, EDREAMS SHOULD BE SHUT DOWN ! I will foward all that you need for proof. from an extremely frustrated first and last time customer! Diane Bernard [protected]@yahoo.ca

Let me share my nightmare experience with eDreams. I already recommended them to change their name to eNightmare, it would be much more appropriate.

The premise

I wanted to buy 2 sets of tickets, for me and my wife.
I used 2 perfectly good credit cards, spent over 2 hours on phone with 'help', 4 times went trough purchasing process, send them money via bank transfer, had 3 pending payments on my credit cards, all that simply because I followed directions of eDreams website and eDream personnel. Price of tickets rose literally every time I contact them (of course).
At the moment (after 5 days of calls, repeated purchases and so many nerves lost), they are holding my money, i never got my tickets, so I went to Expedia, where I purchased tickets without any problem.

The plot

So I want to get 2 sets of tickets. My wife and I wanted to fly to different location in USA, meet in Belize and then fly together back home from Quito. So I visit eDreams, find tickets for my wife and purchase them. No problems so far (if she will be able to fly with them, remains to be seen...).

Five minutes after first purchase I wanted to buy my set of tickets. Purchase is made, reservation is sent to my email. Next day i received an e-mail, that error accured in my reservation.

I checked with my bank – payment is pending for some reason. So I called eNightmare. Everything but friendly person in support centre tell me to buy again (in poor english of course). I wanted to explain situation, but she didn't want to listen – just buy again.

So I buy again.

During the purchase process eNightmare site warns me that one reservation on my name has allready been made with the same dates (as if I wasn't painfully aware of that). I finish my purcase and of course ten hours later again e-mail – error accured in reservation – this time mail came in spanish language, probably to make my purchase experience even better.

So I call again. Slightly friendlier person tells me that there is a problem with America Airlines and I should try to use different Credit card. I asked, what to do with previous pending reservations – he assures me that those are not a problem.

So my third purchase with second credit card. Price went up for 100 euros already. Not to mention that price advertised was never equal to price charged (60 eur eDream commision, 7 eur commision for credit card payment, and who knows what else .) Again after 12 hours mail (in spanish of course) that something went wrong. I called again (eNightmare phone number allready on speed dial). So this person explains me that problem is in many booking pending (my previous purchases). I asked him to terminate those bookings, so I can try again. He promised to do so (I should know better...)

So my forth purchase. Immediately I knew that problems are coming – again message about previous booking pending. ž

So I call the friendly stuff of eNightmare again, asking them what to do. He inform me, that there is an option to make a bank transfer to them. Yupiiii!. So they sent me info where to transfer money, and I do so (15 minutes after my credit card purchase attempt. I sent them scan of tranfer document, as they instructed me to do. To be sure (after all, I do have some bad experiences with them), I call them to confirm the payment.

This time I even get a nice person, who is kind enough to inform me, that:

1. Ticket price on reservation is not correct and is higher that one on reservation (?)
2. bank payment will reach them no later than in four days and there is no way that my reservation will be still active in four days.

WTF – so why did your coleuage directed me to send bank transfer if it is virtually impossible to pay for tickets trough bank transfer? Of course she didn't know.

Next day i receive SMS message, that credit card payment was confirmed with American Airlines. So I send an email begging them to solve my problem.
They had my money I even gave them flexible dates for some of my flights, so they it would be easier for them to find tickets. The response was that I should deal with American Airlines alone and that they will refund me money I transfered. So I asked myself, why they are charging me 60 eur of commision if i need to argue with AA myself...

That was enough for me, I went to Expedia and bought tickets without any problem.

At this moment I have 3 payments to eDream pending on my cards (not so worried), hoping that they will refund me my bank transfer money (quite worried), tickets cost me 300 euro more, I spend over 50 EUR on phone calls, lost several hours of my life, not to mention my agitation and frustration...

Hi this company is doing frauds. I purchsed tikets on it and they charged 100 % more charges than ryanair. This detail was not given while purchasing tiket that this extra amount is only for edreams. What a benifit they have (100 % on each tiket) what an amazing business . Amount given to ryan air is 38 while charged to customer is 81..

After booking an international return flight from Barcelona to Bogotá, I got informed by eDreams during my holidays that part of my return flight was cancelled. They cancelled my flight and booked me on another flight, giving me only 30min time to change flights in Madrid, which is impossible. After mailing / calling them, they just told me to look for an alternative myself? Why did I pay them €50 commission?
Once back home, I contacted eDreams to complain about this service. They kept replying that they were not responsible for anything, blaming the airline company. A Travel Agent should take up their responsibility, instead of leaving a guest on their holidays calling airline companies to find a solution. Result: NEVER AGAIN eDreams, better to book directly with the airline company you want to fly with!