eDreams review: Baggage protection edreams ref. #12577382002

When I booked my flight to travel to Mexico through eDreams, I purchased a luggage service that included a commitment to assist in locating my lost luggage within four days or provide compensation of $1000. On September 28th, I arrived in Cancún and discovered that my luggage, consisting of a standard 23kg checked bag and a specialized bag containing music equipment, was missing. I promptly reported this issue at the Cancún airport, where I was provided with a yellow copy of the incident report, unfortunately lacking a Property Irregularity Report (PIR) number. Instead, I was instructed to contact a designated number the following day.

I immediately contacted eDreams for assistance, but their team refused to provide information regarding the contracted service, insisting that I needed to communicate with the airline directly. Attempts to establish contact with the airline on October 29th, using Skype, proved futile, rendering communication impossible. Consequently, I initiated daily email correspondence with Evelop-equipajes@aircomp.aero. My persistence led to over ten attempts to reach Iberojet's reservation line, during which my messages were forwarded to the baggage service department with an urgent request for them to contact me. In addition, I made more than 20 calls to Iberojet in Cancún, without any response. Despite repeated requests for assistance from eDreams customer service, I received no support.

The ramifications of this situation extended beyond the evident psychological distress and stress, resulting in a substantial financial burden. Stranded in a foreign country without any of my possessions, I was compelled to invest in clothing, work-related materials, hygiene products, and other necessities. These expenses continued to accumulate in the absence of information or resolution from the involved companies.

It wasn't until October 9th that I received an email from Iberojet, confirming that my luggage had been dispatched to Cancún on October 6th. They provided me with the PIR number CUNE911351 and initiated contact through WhatsApp to coordinate the delivery of my belongings to my location in Mexico. Nevertheless, two weeks had elapsed without access to my possessions, resulting in significant stress and financial hardship. I am requesting the $1000 compensation promised by your company due to the circumstances.