eDreams review: Recurring charge

I joined and paid a fee to E Dreams for travel services in early 2022.

I used their services once, for a trip Dublin to Bristol return. While the trip went well to include Hotel and UK transport I did find it difficult to work my way through their website (e.g. never receiving a full itinerary with all the items included) and actually finding despite their alleged discounts that it would have been cheaper to book the individual items directly myself.

In the light of the above I resolved not to use them again. I went back to my Prime Account with them on their website to cancel my subscription and found it very difficult to actually do this. Eventually there was an option to keep my benefits and they would remind me a month in advance about my automatic credit card payment. This did not happen and my subscription automatically renewed 21st August 2023 .

I rang their customer service UK number (it took 3 attempts) today 25/08/2023. Their customer service representative told me my payment was nonrefundable.

I went back to their website today to again cancel my subscription. This was not only difficult to find, but also did not allow me to cancel my credit card with them.

Eventually having gone through the process of refusing all future stored benefits (several times), I did get an acknowledgement that my account was dormant.

Ideally I would like a refund for my recent payment - although that was refused by the customer service agent when I spoke to them.

This company not only does not give a service that they claim (good value travel deals) but they hide behind a very difficult to use on line site rather than helping a customer. Ultimately you end up paying 'membership fees' which are difficult to get out of without getting a satisfactory service or product.