Electronic Arts (EA)
Reviews and Complaints

It's so obvious that there are administrators who fix the games. Pogo is another of the "control freak" webistes. When I see control freaks like this, it makes me distrust any advertisers on it. I mean, you're talking about control freaks, the last people you can trust, by definition. I keep track of who advertises there, just so I can make sure never to purchase products from them. No way would I trust anyone who advertised with pogo.

[protected]
[protected]
[protected] Unlisted Pogo #s
hint to all
* when calling the #'s ( that homer gave in this post ) *
* say my account *
* then NO MATTER WHAT OPTIONS U GET *
* say AGENT *
* it will take you to a HUMAN or wait untill end of choices and press 9 for other games..it is actually e and a the parent company so it may bring you better results. the first thing they do is take your phone number and email so that if you are cut off they can get back to you. found it all by typing pogo contact number in search but had to go through a few pages to find it.

I wanted a number so I could complain about head techy and cant use emails as he is one in charge so nothing would get past him.

i went through the same thing with pogo games. i tried and tried and tried to cancel that subscription. they give no contact information - finally, i cancelled the debit card/creidt card and that ended that! POGO is a rip!

My husband subscription came due without realizing it was due, since he had quit playing the games. He cancelled as soon as he seen it seen the checking account. We have tried to get our money back, but can not get ahold of anyone. I have seen the other complaints about POGO...it doesn't sound like a reputable business. We want our money back.

First of all it is hell trying to get a hold of someone from Pogo. I want pogo to refund my $39.99 and After several emails I finally got a phone number to call [protected] so I called the number only to find that the gentleman on the phone could not help me. My subscription was due January 26th and I wanted the subscription cancelled. The gentleman said pogo is going through rough times and he tried to refund me but since it was past 24 hours he could not. I explained to him that I have been trying for over 5 days and I have the emails to prove it. He could not help me. I am not giving up!

I hope you recived my mail to you ok from kaynien5
e-mail kay.bailey@optusnet.com.au

Online games Pogo/ea took $39.99 out of my mastercard and I waas not notified about this and I do not feel I owe this. What is the deal?

take me off the billing. I cant get pogo games any more

Hi, I just got off of my pogo account. You keep telling me that someone is using peacelove1265 to go to chat rooms. I must say I have never been in any chats rooms ever. Someone is using my name peacelove1265. Please find the person or persons using my name in chat rooms. I have been a menber for a few years and never had this problem before. Please clear this up before they use my name again. Thank you, peacelove1265

i am a pogo club member now for quiet a long time, for the past month i have not been able to play much pogo cause my pogo home page will not load, what is the problem?, i can go to my friends page are any where else, but my home page with my mini on it and all the games will not load, i am getting very upset, now you people let me know what is the deal?, im waiting to hear from you pogo?---------------------------------------------------------------------------------------------------------------------------------MEOKIEPIE

I PLAYED AN ONLINE POKER TOURNEMENT AND WON $9700 I GOT $1300 PAID INTO MY ACCOUNT AND WAS TOLD TO GET AIRLINE TICKETS AND VISAS FOR MOSCOW I DID THIS AND THE COMPERTITON MOVED TO kIEV. I COULD NOT GET A FLIGHT TO KIEV SENT A COPY OF THE AIR TICKET TO MOSCOW AND STILL HAVENT RECIEVED THE $1300 I SPENT AND NOW THEY DONT ANSWER THANK YOU POKER STARS. I WILL KEEP YOU ALL INFORMED

I have payed the next year of fees to pogo games trough AOL Games which should have been transfered to pogo
games, but all I was informed is that my password has been changed. Still every time I try to play the games I'm
refused entrance. My name is Norma Priolo, my address is 1701 E. 24th. Place, Mission Texas, 78572. My Email
address is onpriolo@aol.com. Please would you reinstate my membership and tokens, so I can continue to enjoy
the games.
Norma Priolo

I had payed the next year of fees to pogo games and I have been cut off. my screen name is onpriolo@aol. com.
would you p;ease reinstate my membership and tokens, so I can enjoy playing the games.
Norma Priolo

I have lost the Tab to your website on my computer. Can you please fix the problem?

on nov.24-08 i made a payment of 43.99 to pogo using pay by cash i didn't think that it took because on the 25th of nov. when i went in to play pogo it asked me for my credit card again so i used pay-pal soi paid twice i have 2 emails one from pay by cash and one from pay pal how do i get my money back from one of them

AOL. HAD GAMES FIRST THEN SWITCHED TO POGO GAMES FINE THEY MADE ME CHANGE MY ON SCREEN NAME AND DIDNT SWITCH ACCT FROM ONE TO THE OTHER AND ARE NOW CHARGING ME TWICE A MONTH FOR PLAYING ON LINE AND THERE IS NO WAY TO CONTACT THEM OR THEY REFUSE TO ANSWER MY E-MAIL
HELP PLEASE HOW AND WHOM DO I CONTACT

I am being billed on two different credit cards for one subscription to pogo

everytime i try to play a game that i select, it always shuts down my computer

i tottally agrree with every one else who have had a problem with pogo! it was for me a very relaxing way to work off my stress! not anymore/it is only adding to my stress!

ok hope to get a answer soon

please help

i would like my information back that i already had

last year i paid for pogo club it got lost i paid again today 1/30 i had over 3 milons token all lost i was under screen name cjazzy 61 please help i would like to have all my old things back thank you

my account was bill 39.99 was only suppose to be 24.99 had a 15.00 off on year subscription

had an advertisemint for 15.00 dollars off yearly fee making it 24.99 would like to get bill for that instead of 39.99 if u have already bill me would u please credit my account back 15.00

Thus far, I've purchased World Adventures for Sims 3, Ambitions, Sims Outdoor Stuff, and Nightlife, ...and I must say that I have NEVER in my life played a game with as many glitches and game corruption as the Sim's 3- and Expantions. I don't ever remember running into any glitches with Sim's 2. I think with Sim's 3 I've battled approximately 200 or more glitches and STILL counting...I lost track! Maybe it hasn't been anymore than 100, but it sure seem's like a countless ENDLESS number! I appreciate the lastest Sim's 3 update which corrected the worst glitch I'd suffered thus far. EA fixed the glitch where my sim's would become frozen to objects, thus suffering a cruel fate of being aware they were motionless and unable to eat, sleep, ect...I sure was pleased when EA games finally corrected the resetsim feature as well...BUT...Unfortunately the current problem I'm having AFTER A YEAR OR MORE OF NEW GLITCHES...has me giving up on EVER PLAYING ANYTHING CONNECTED TO SIMS 3 EVER AGAIN! The lastest madness, well see when I make a trip to France my Sim's gets stuck in limbo land and never returns home. Once, I managed to return my sim's earlier home from France but only to find that they cannot interact with one another. When I tried Egypt it's even worst because when my sim's call on their cell phone to return home the game suddenly locks. I've tried all the suggestions and thus far I've managed to get past tons of glitches but enough is enough. I've had enough...World Adventure's was my favorite and if my Sim's can no longer make Trips without risking the inablility to interact with one another then it's not worth it to play the game period. I wish I could get back ALL the money I've spent thus far but I should have known better, I suppose. There is nothing wrong with my computer settings, and my computer is 100 percent compatable with Sim's 3 Expantion packs. For the love of Simolians, this game has driven me out of my mind! I HATE THE SIMS 3 AND EXPANTION PACKS! To anyone thinking of purchasing Expantions for Sim's 3 BEWARE, IT'S NOT WORTH THE TROUBLE!

I agree with all you guys. I f***ing hate this piece of ###. i was so excited when i bought this game, since i loved playing the sims 2. i thought it would be worth buying the sims 3 for £40. I started playing it and the speed was as slow as f*** even though my pc is only two years old, apparently i had to buy this hi-tech video card which i didn't think was right to pay for because i've spent enough on the game! I downloaded a speed patch for the game which made it a little faster but only to the pace of a snail. Oh yeah, by the way, i actually prefer the sims 2 graphics than this. And when it finally loads up on create a sim there are LESS hairstyles than the default sims 2 ones and most of them are stupid. Why the hell do they still look obese when you can't make the sims any skinnier? The skin texture is too flat so they look like wax candles. In fact, create a sim is probably the only part i like in the game because it loads the fastest. OH GOD THIS IS THE WORST PART when i started playing it with my new sims, the game stopped every movement for 1 minute (I'm not kidding) and i just wasn't even worth playing! AND WHY THE F*** CAN'T I BUILD MY OWN NEIGHBORHOOD like in the sims 2? Instead we have to buy them? We also can only just seem to play one family, ridiculous. I don't know if this has happened to anyone else but when i applied my sim for a job, the game would freeze 100% all the F****** TIME!

WHAT A F****** LET DOWN EA. A WASTE OF MONEY. i just play my sims 2 instead!

I just got the sims 3 for wii and it is an avalanche of fail! Here is the letter I wrote to EA - who brushed me off.
I really only have one question. When is EA going to recall this game on the Wii platform and fix it? Because the bugs and glitches throughout the game make it virtually unplayable. Not only does it freeze my Wii, but I've been keeping note of all of the in-game bugs and glitches since I started (trying to) play it a little over a week ago, and the list is already over 100 distinct items long.

I wont list all of the glitches I have encountered, but here is a sampling of common bugs:

-Sims blink in and out of existence and have to be deleted in order to continue.

-Guests at my sims' house arrive but are INVISIBLE, or become invisible and impossible to interact with unless the invisible sim
chooses to start a conversation himself.

- Sims get stuck in "Fast Forward" Mode.

-Sims get trapped sitting on the couch and wont get up. They wind up starving to death.

-Sims load without certain facial features such as EYES!

-Objects randomly become "unclickable", also unsellable, unmovable, such as Fridge, counters, plates of food, stove, anything on the dining room table. The unusable objects become impossible to use or to get rid of, and fill the house with useless junk, etc.

-Sims who should be able to cook meals are unable to at random intervals, being offered only the option for "grab quick meal" - normally solved by buying a new fridge.

-Houses and shops do not load and sims just walk through the walls of the building, unable to interact with it in any way.

-Shops and restaurants "Freeze" and become permanently unusable, unclickable (not able to work around this issue, and especially galling when a sim has a job there). this has occurred with both the book store and the bistro as well as the grocery store.

-When I try to SAVE my game, often it freezes and crashes instead.

-Sims momentarily freeze and stop doing anything in the middle of different tasks, even though the clock keeps moving, so simple tasks can take up to 4 hours, such as EATING?

-Sims doing on-the-job tasks supposedly finish, but are unable to move on to the next task and become stuck like that until the end of the work day.

-Sims are sometimes not awarded Lifetime Wish happiness points even after achieving their goal.

There are many more I have not listed.

Before writing back, please consider the following:
1) It's not my disc. The disc is pristine. Other gamers I've been in contact with have ALSO experienced the same glitches in-game.
2) It's not my Wii. My memory is cleared out, my Wii is updated and in perfect working order.
3) Please do not suggest, as I have heard EA has with other gamers experiencing the plethora of glitches with the sims 3, that it is the disc or my Wii, because I can guarantee you those are not the problem.

Apparently EA managed to get the Sims 3 to work on all of the other platforms they converted it for except for the Wii. These crippling in-game glitches and bugs are on a totally unacceptable level for any game on the market. I have never bought, nor heard of, a game being released on any console with so many game-ending and frustrating glitches and bugs. I would really like to know why EA decided to release a game that barely functions at all, let alone on the level to which I would assume make it salable.

I pre-ordered this game months ago and I am not just disappointed, I am simply shocked that the game was released in such a sorry condition. I hope EA intends to recall, refund, compensate, or fix this game for all of the fans who bought it. I would have waited another year for even a mediocre version of the game... as long as it actually worked on an acceptable level. I'm sure EA will be receiving many emails like this in the months to come, especially after thousands of people unwrap them on Christmas day and experience the malfunctions for themselves.

I would like to know what plans, if any, EA has to make this situation right for its customers and life-long fans. If someone could get back to me with that information, I would appreciate it.

Thank You

I 100% agree! i am so sick of spending 40 bucks a game and getting a steaming bag of crap in return! i just plat Sims 2 now isnt worth the effort

When I click on the sims 3 adventures or any sims 3 it says "Your the sims 3 base game is incompatible with the current sims 3 extension pack. Please update your game via the game launcher" but it won't let you click on anything so I cannot update it. This means I cannot play on sims 3 and I am very annoyed. How can I stop this problem?

I'm not in total agreement, as you will see, but for the most part, i do think that the OP is correct:

okay, first off. I like the sims 3, for the most part. Obviously there are bugs which need fixing, but like the sims and the sims 2 these get fixed as the game progresses and more add ons and patches are produced. Plus, you can always count on some lovely mod online to fix all the screw-ups quickly for you, and usually for free.

My complaint, because EA games doesn't seem to have an official complaint contact (Some thing tells me they'd get so many it would probably crash their server) is more about aspects of the game play then anything else.

1) this whole 'moving to a new town' BS? It's just that, BS. Please get red of it. I like story progression to be on, it allows families to move, romances and relationships, children and promotions... it's a good thing. BUT. Moving out my second favorite sims to play, with no warning and no permition it ###ing stupid!
Move sims out which have never been played, IF you need to move any out at all. Do not decide, after the game has been running for nearly five hours (Home sick, nothing better to do) without saving, (Which yeah, is my fault, but i shouldn't have to think 'i should save incase the game decides to move my sims meaning that if i do go ahead and save the freaken awesome progress i've made i'll lose them forever!') To go ahead and move them out! Especially if they are the fiance to a member of the family i'm playing now!

2) Main town Rabbit holes. They are freaken dumb. Seriously, i get rabbit holes for work and maybe even the spa, but for the book store and grocery store? Come on, they've been able to do that sense the first game, and you've proven you can do that in WA, hoping the next Add on will ammend this problem, as it is rumored to do.

3) Many of the same complaints that other people have, the cars drive through each other, not that many decent animations. Oh, on the subject of animations, what is with all the failing? The falling on their ### when they open the draws, or choking on food all the time? It's cute and makes sense if they are clumsy, but not for normal sims!

totally! The carpool gets me so angry cuz even if u make ur car the prefered vehicle the carpool always just sits around and waits and honks... but i love to honk MY car horn! JK! Also, one of my sims was stuck, ( its hard to explain) u no how when they have a birfday, u cant cancel it? well, my sim decidied that his birfday would never end! How nice!?! So he stood there, waiting, as i made him a list of things to do. He just stood there for atleast 7 sim days. not passing out ( he was exausted, i have no idea why he didn't), he was starving, peed himself, was smelly, and lonley. omg the sims i always thought was great but then i got this $40.00 game at a target store! waste of money and time. AND! i'll just be playing, having fun, forgetting to save every 5 minutes or else it will quit the whole thing and some how magicly turn off my whole... literly my WHOLE fricking computer! Thanks so much EA for ruining my Computer gaming days! OH ya bi the way, this pic is not me!

Ok, to the people who are complaining about the petty stuff in the game, all I have to say is...

It's a ###ing game. How realistic do you expect it to be? If you want THAT much more realism, get off the ###ing computer, go outside, and LIVE. It can't get more real than that.

wow so i spent all this time making this beautiful house and making my sims perfect basically playing god and controlling them and making them the way i wanted them to be and then it says error when im trying to save it? so i stopped playing for a while then i decided i wanted to play again and this is not to mention just a few hours later and my game wasnt even there. yippee ### sims.

Sims 3 was a major disappointment. I spent $60.00 on this game, just to play for ten minutes before it crashes anytime too much interaction is going on. I feel like EA is selling themselves out... They need to stop focusing so much on The Sims 3 for IPhone when they haven't even got it figured for a damn computer. There's a lot of options that they don't have, but I'm sure those will increase with expansion packs. What I'm mostly pissed about is the performance of the game. Why the hell would you release a game that isn't finished? I feel screwed over, pissed off, and genuinely upset that I waited so long for the perfect sims game, and this is what i got.

### EA.

try calling if you want the refund
[protected]
[protected]

unauthorize charges from my bank of 39.99 and 4.95 per month4931d

my account was wrongfully suspended

The fee for 1 year is $39.99. You can get $5 off now, last year it cost less. If you do not want it, they will refund it. I don't see the reason for the complaint though. They raised the price, most companies as well as drug dealers give discounts to get you hooked. Then they raise the price.

I have been a club member for 9 yrs..and played pogo since 1998.. this site is a scam...membership cost 47.00+tax to play their games...and over and over I find that the games are programmed...by that I mean any game I play on a regular basis I can tell I have played the same game...fraud...I will go to yahoo games or games on facebook before I give my hard earned money to such a scam...I also believe that there are people who play these same games that either own the site or they have an interest (money) to be made off it... that I can't prove ...but my instincts tell me there is something not right...I just renew my membership 06/2012 and will not again...and pogo/ea..who ever you are...people are not stupid...my screen name is samandbonnieb ...

i can, t get in a daily games, my friend used mt comp. and her user name and password and she got in and played the games, pogo will not let me get in?

subscription on my credit card without any authorization. The main issue here is how they renewed a subscription without authorization

My screen name is samandbonnieb not BonnieJo...why did my post show a different screen name?

I'm sorry, go eat your banana caught my attention. Roflmao

hello, my name is kathy i finally found a site that maybe you can help me, i been trying to cancel my pogo game for 6mos and had a hard time finding help i never played, but you been takeing 5.99 out of my acc so can you look into it and please reemburst me my money. thank-you kathy nimons

I sent a complaint on Dec 1, 2010. I was billed without authorizing you to do so on my American Express card. You have no right to take this liberty! I did not renew for 2010, and I had a terrible time convincing you people to take the charge off my card. I did NOT renew for 2011, because I thought I was off your records Permanently. After you refund the money to my American express card, you will permanently erase my name and account from your records If you are going to give me the same run around again, I WILL call in a lawyer. In the ID part of this complaint you ask for my pogo ID. IT's been more than a year, and I don't remember it. Find it from My name and address info since it is obviously still in your records. Sandra Nolte

I gave you a comment above, I either want to be able to get on Pogo or want my money back .Thank you

Yes I payed the payment but can't get on Pogo so will you please explain it to me NitaWEDS@sbc global.net

i too have been billed for 39.90 and i am going to claim it back from them

several of games I pay for thru Paypal are not available or do not
have sound or ability to use all of games .

need to make arrangements for automatic monthly payments

I want to set up automatic monthly payments

No complaint, just want to set up automatic monthly payments

I want to set up automatic monthly payments to Pogo but cannot get the site. Please call me at [protected]

hi, I PAID FOR POGO FOR ONE YEAR IN APR. 03 2011 . I CHANGE MY COMPUTER AND I CANT SEEM TO MY GAME BACK. COULD YOU PLEASE E-MAIL ME A NEW NAME SO I CAN PUT A NEW PASSWORD IN . OR PLEASE LET ME KNOW HOW I CAN GET MY GAME BACK SO I CAN PLAY AGAIN. my e-mail is jeanmaclean@live.ca thank you

can someone help.

bought pogo game online they charged me but not able to access the game can someone help?

what to know why i am not able to get on club pogo i pay my payment every month now i want to have club pogo. i can get to the home page on games and that is as far as it will let me go and kicks me off can you help?get back with mr and let me know what the problem!

I want to know how you can take my monthly pyment and leave me hanging with pogo i can get on get to game home page i want to play but it will not let me get to the game to play whats the deal. Please check into this please its very irretating! Plend send me reply back i am slyskyskyice
@yahoo.Com

ea games are a joke no quick ranked head 2 head matches in fifa 12 disgrace. buy pro evo!

i was charged twice for a months pogo subscription i only use 1 month at a timewhich is £4.99

u my friend are an ###

i was playing fifa 2010 with two friends .on the ps3 we were in a club game, with three other players 3 on 3 . we always use the headsets . so was the other side .but my mate nee had his little girl in the back ground. this is where the problem started. the three lads on the other side started using very bad language towards his little girl .we did not provoke them to start this . they were using words like shut that slut up . put that ### to bed . call her a slapper this went on through the hole game and got worse and worse . my mates girl is six years old so this really upset my mate i think these lads should be band from playing . these are the name IDs BD_AWESOME DT1717 thecoldone666
my mate also has a hart problem . the stress is not good for him . please if u can stop this sort of thing happening. it is not nice it takes the fun out of the game . abuse like this is not wanted

Next you're going to complain about the ghosts being discriminated against too. It's SIMulated life. In life, there are mentally effed-up people. Also, it's only a game.
Don't take it personal; I'm sure they didn't mean to offend tards like you.

actually that was FN funny stuff!

start with the BBC. .if that doesnt work. contact Mork. Not sure what planet he lives on now. Hey, while your at it, maybe you can inform the queen and her boys. are you mentally challenged as well?

shut the ### up you whiny liberal

there is no confirmation code in the message u sent!

All Yahtzee games are freezing up, please fix it

Everyone is freezing up on Yahtzee games, please fix it.

Yahtzee freezing up on all players for a week now, when will it be fixed?

i cant get any game to load, was working great then come wendsday nothing will load, and keeps saying not responding. help please

I am having the same problem while playing yahtzee on the pogo games. It freezes up my computer and the only way i can get out of it is by unpluging my computer from the wall. I play all other games on pogo. This is the only one that freezes my computer. Does anyone know of a solution for this?

i am having the same problem with club pogo games. games freeze lose movement of mouse, have to pull plug to shut it down and restart. now i wonder if that is also causing my first start up in the morning after computer is shut down for 6-8 hours. I had MSIE no 8 in my computer, seems its not compatable with club pogo games as of yet. nor is the java update 6 update 14. i am afraid to re install IE 8 and the updated Java too. does anyone know why this is happening?
Put back MSIE no 7.0.5730. games run but still freeze.

I am having the same problem in club pogo and it keeps kicking me out of other games

I JUST PAID FOR ONE YEAR SERVICE OT PLAY POGO GAMES BUT I CAN'T REMEMBER MY PASSWORD. NOW I CAN'T CONTACT CUSTOMER SERVICE TO GET MY PASSWORD. I SHOULD NOT HAVE TO CREATE A NEW ACCOUNT just tot play, i feel like i just my money away for nothing. i have been a customer for 10 years, now i can;t find out what my pass word is. i am so angry right now. i can;t get help. ococo51987

I also have lost my membership. Thou I have no idea why. I am paid till June, but they keep wanting me to join Pogo. I can't get into any member rooms. However they will let me play the FREE games. I lost all my tokens, gems and badges. Thank you for letting me blow off steam.

as far as being booted for something dumb, the only thing u could do is talk to EA about it but i doubt anything will be done for that, but you never know.. and i use VISTA and have no issues at all with games loading or playing them, i would say that do not use IE 8 to play the games, and if u use AOL and their browser, then i would use a different one like firefox or google chrome, (the two i use). I can't run anything from pogo in IE, they only want to work in Google and Firefox.

On 2/21/09 $39.99 was deducted from my Debit card on my checking account. To the best of my knowledge this was NOT authorized my myself and I have NO idea what this charge was for. I want my checking account credited in FULL, ASAP. I do not even play games on pogo or EA games any more. I don't know why you think you can go in and take money from someones bank account. To the best of my knowledge I DO NOT remember giving any one permission to deduct this amount of money from my account and I would like it returned. I need proof that there was permission given for this action, and tell me what it was for. THEN CANCEL IT, and RETURN MY MONEY ! You can reach me at jbrinson69@hotmail.com

I was charged 39.99 on 4/2/09 and another 39.99 0n 4/13/09 I dont know why I was charged both times. Could you explain? I think the 1st one renewal fee. How often would I get charged? I really enjoy your games and play them everyday. Please see if there was a mistake in the 2nd charge and correct the problem asap. Could you also tell me when my renewal date is so I can make it on my calender and how much. Thank you for your attention on this matter. Please respond to my E-mail addrress.

Sincerely, Peggy Green

pjgreen57@aol.com

todays date is 4/20/09

audschatt@aol.com

I did not authorize the $39.99 charge on my Target credie card. My contract expired in February 2009, and I did not use the games after that date.

I would like a refund asap.

Thanking you in advance,

Audrey Schatt

cant typein chat

dixie0005@bellsouth.net, i cannot typt in chap, to my knowledge i have not broken any rules.