Expedia
Reviews and Complaints

After arriving and checking in I went to our room. It was not what I was expecting I thought I had booked a room with a Jacuzzi . There was none. I figured oh well there is a pool. I went looking for a pool and it was covered up. I went to the front desk where there was a new clerk she informed me that the pool was closed due to maintance issues I asked her about my room she said I should have had a jacuzzi and would check with the clerk who checked me in so I waited in the lobby. A few minutes later the clerk who checked me in came to the lobby when I asked him about the room he said I didnt pay for that kind of room and the pool was closed due to covid I said the other clerk said it was due to maintance issures he then began to be very rude over talking me and stormed away informing me I should just shut up and file a complaint. This man should NOT be in hospitality I was very upset being spoke to in this manner. This was a special occasion for my husband and myself we were celebrating our 20th anniversary and his birthday Karen and John Michener 644 Rhoads Ave Boyertown Pa 19512 Acct Number [protected]

I am contacting you regarding my travel booked through Expedia on American Airlines flight on July 26, 2021 from St. Louis, MO to Portland, OR with a connection in Dallas, TX. On my flight from St. Louis flight #2901,
I had a window seat and a Very large man was seated in the middle seat of my row with another man on the aisle seat. This very large man took over half of my seat and the seat of the man on the aisle seat. The seat belt was not large enough for him to use. This caused me to be VERY uncomfortable with leg cramps from being squeezed by this man taking up over half of my seat. I would like to be fully refunded for the cost of my ticket as that man should have been advised to purchase two seats. I paid for a full seat not 1/4 of a seat. Expedia Itinerary #[protected] ticket #[protected]. You may reach me at [protected] and at asia.[protected]@gmail.com. Thank you.

I had made reservations to stay at Motel 6 in Redding, CA on July 17, 2021 through Expedia.com. After a full day of driving with family we got to the Motel at 10:30 pm and when I went to check in I was told that the rooms were cancelled at 4:00 pm because they over booked. The front desk person apologized and didn't know why no one from Motel 6 called us to let us know, nor did we hear anything from Expedia. All other motels in the area were sold out, however when we were lucky enough to find one, they charged us double the normal rate for the last two rooms they had. It was a bad experience that cost us and extra $250.

Itinerary #[protected] was booked on 7/15/21. After finding out that the league had reserved rooms for us already, I cancelled the booking on 7/16/21. I contacted the hotel and made sure they cancelled the reservation on their end. The hotel could not refund the money because I paid Expedia. The hotel would not charge Expedia because the reservation had been cancelled, so I reached back out to Expedia about my refund on 7/16/21. I was told that I would receive a refund within 5-7 business days. After 5 business days, I checked the status of my refund online, only to find that there was no refund. I called Expedia again on 7/24/21 and was told there was no record of this request. I was told they would submit a waiver and I should receive an email followup in 10 business days because they would need to contact the hotel to confirm that there was no cancellation charge. I feel like I just keep getting the runaround from customer support and that they have no intention of refunding my $922.92.

cxLoyalty trip ID is [protected] for 4-night at Hilton Garden from 6/23 to 6/27/2021.

We had a guaranteed prepaid reservation from Expedia, through cxLoyalty, an Independent Travel Booking company used by The Citibank Prestige Credit Card.
A one day before, around 4:00 PM, I called the reservation staff at the hotel, to confirm the reservation. I was told that our reservation was all okay!
We flew from Chicago to Houston and then to Jackson, expecting to arrive Jackson by 4:12 PM but we encountered a long delay at Houston. We arrived at the Hilton Garden hotel at 6:45 PM. We were told by the Shift Supervisor/Manager that our reservation was cancelled due to over booking and an air conditioning issue. We offered to accept the room with the AC issue but were told that legally they cannot rent such rooms! I asked to speak to someone higher up in the chain of command, to make good on the reservation. My request was simple: Find an equal valued room nearby and pay the additional transportation costs that we were forced to incur! By now we were starving as there was no food service at the airport gate where we were waiting for a small plane to Jackson. We told the Hilton management that we are both seniors (82- and 77-year-old) and starving.
The Hilton supervisor told us to contact Expedia as they had made the reservation. We contacted cxLoyalty, a private company, and were getting nowhere. Finally, Hilton's supervisor said that a few rooms were available at Embassy Suites in Ridgeland, MS. and we should book quickly before they are gone! Further, restaurants will be closing by 9:00 PM. We called the Embassy Suites and booked four nights on our credit card as Hilton Garden refused to transfer our cancelled reservation.
By the time we checked in at the Embassy, it was approaching 9:00 PM. We asked them to put our food order in before it is too late!
We have missed many events at the convention. We had to get up by 5:30 AM to catch the sight-seeing bus departing at 8:00 AM. We were lugging a suitcase and using the public toilets for change of clothing! A well-planned dream vacation turned into a nightmare by this cancellation!
We hope the Hilton will live up to its reputation as a fair and responsible corporation and reimburse additional costs incurred by us for Embassy Suites, and Uber taxi services cost of under $200. We think this is a fair offer to end this nightmare. We are looking forward to a fair decision from the Hilton.

My cell# [protected] and E-mail is [protected]@hotmail.com

Hey,
I have been trying contact expedia for my 900$ worth credit points that will be expiring in 3 days. They are sending me back forth to call air canada where air canada cannot use points as they are Expedia points. And wait time to talk to an agent is 8 hours and no calls backs even number was left. Very disappointed. Need a full refund on my casw.

I purchased a plain ticket for my daughter on a resent trip and she decided not to go. I purchased the insurance but never received anything to verify what I paid for. Now I am getting nowhere with my issue. I would even take a different flight for myself if I could. Can you help me please?

My email is [protected]@hotmail.com
The ticket name is Kaylee Thiessen
Date of departure was June 17 and return was June 21, 2021

If you need more information please let me know and I will get it to you.
In the screenshots it shows how much was charged and paid for. Then the next one shows they took her off but never did anything further. Rachel has tried calling them and emailing. I have emailed as well. When Rachel called they had her on the phone for 2 hours and then hung up on her.

I booked as room on Expedia, moments later I received the confirmation text. I realized I had purchased for the wrong month. I immediately contacted the hotel, and Expedia, and cancelled the reservations. I have made numerous calls to Expedia, in efforts to get my refund. The hotel stated they were not going to charge Expedia for the room, and are waiting for Expedia to contact them. This has been over a month now. My itinerary number is [protected]
The phone number I booked it to was [protected]. I need to hear back from someone in regard to this. This is horrible customer service!

This issue was discussed late last year. and I have avoided using Expedia since then and will continue to work around.

I booked a reservation [protected] for Fort Stockton, TX. Upon arriving at Comfort Inn and Suites in Fort Stockton, I was told that I did not have a reservation. I showed them the reservation on my phone and after studying the reservation determined that it was actually booked at Comfort Suites in another city in Texas. I have a scan copy of the reservation but there is no way to determine the location. The Comfort Suites people in Fort Stockton called the other Comfort Suites and were told that they were happy to cancel the reservation and refund the money to Expedia. After a month I called Comfort Suites and they confirmed that the funds had been returned to Expedia. I called Expedia and was told, Sorry, you lost your money because you didn't show up at the Comfort Suites in the other city. I've never been to where ever it was and wasn't going to drive and hour or more out of my way just to stay there and then drive back to Fort Stockton to continue my trip. Long story, you received a credit from the Comfort Suites and kept it. I paid for my stay in Fort Stockton. It never occurred to me that you'd simply keep my money without an explanation that makes sense. So, that is why I've done my travel business with a handful of other companies or directly with the hotel, airline, car rental agency, etc.

airline changed my flight to a completely different destination and I have been fighting for over 4 months to get a refund. Expedia unable to get in contact with the airline. No one is taking accountability for this error. It should not be this difficult to get a refund for a drastic change like this.

I booked through Expedia a 4 day hotel stay at Super 8 in Coralville, IA with check in 6/27/21 as I was moving and needed a place to stay while I continued to work. Long story short, the room was dirty, I checked out early and was told to contact Expedia. I did. I spent hours waiting and waiting for callbacks through their phone service which gives a vague 1 hour time frame for a return call which can take up to 2 hours. They said they would try to manage the situation. They did the least. In talking with management of Super 8, which of course tried to dodge any responsibility, they informed me that they had only heard from Expedia 18 days after the fact and they would have been more than willing to provide refund on the day that I had checked out if they had gotten contact from them sooner. They denied any awareness of phone calls, emails, or texts from Expedia prior to this point.

I ultimately ended up paying for a 4 day stay that I was unable to use in addition to lodgings else where in this is all an Expedia representative had to say despite me providing visual evidence of the state of the room.

"We've attempted to contact Super 8 by Wyndham Iowa City/Coralville to request a refund for your itinerary [protected].

Unfortunately, we were unable to contact the property and will need to abide by the terms and conditions of the booking which states refunds are not allowed."

"Thank you for contacting Expedia regarding to your refund request with Super 8 by Wyndham Iowa City/Coralville.

We called the hotel and they advised us that we are not able to obtain a refund. They decided to follow the terms and conditions of the booking and not issue a refund.

Thank you for choosing Expedia."

I booked a vacation package on 6/23/21. My credit card was charged $3, 726.84. I cancelled the trip within the 24 hour window required to receive a full refund. I received a refund via my credit card on 6/24/21 for the hotel which was $1672.30 and for the trip insurance $276.06. I have not received a refund for the airfare totaling $1778.48. I contacted the airline (United Airlines) directly and was told that my credit card was not charged. Expedia's practice of holding funds for 12 weeks or longer prior to a refund is unethical. I cannot reach anyone at Expedia to discuss my issue.

It has been more than 12 weeks since they have promised to refund my money for a canceled ticket. I have repeatedly requested them but their position has been shifting from few weeks to 8 weeks and then 12 weeks. Now 12 weeks gone too but they keep telling me it's in progress. My itinerary number is [protected]

On April 8th 21 I tried making a reservation From Madison Wi to Knoxville TN. for Thea Holt. Travel dates were May 11th to May 21st. After I booked the flight your website told me my credit card was denied. I called my Discover card and they said it was approved. I again chatted with your rep and they said the charge request would fall off in a few days. On April 9th I ordered my tickets direct from Delta as it showed only 2 tickets left for the time I requested. My Delta tickets were processed within minutes. When I received my Discover bill Expedia had also charged me for another ticket for the same person. I submitted a claim with discover as we never received anything from Expedia. Neither to my e-mail address or Thea's email address. They only email she received was about Expedia rewards. Nothing else.! You sent Discover a copy of the ticket you issued. This was never provided. Why would I purchase 2 tickets for the same person? Now you are telling them there is a flight credit with Delta. Myself or Thea has never had any response from you. I am not interested in any flight credit as this was a one time trip. I have made several attempts to contact you. I am either disconnected or the call is dropped. My delta ticket that was issued and used for the flights was #[protected]. Expedia ticket we never received but you sent to discover Was #[protected]. When I tried to purchase this ticket I was also requesting Ins in case of cancellation. You gave me credit for the Ins but not the ticket You are the ones that told me my cc was denied. Now you want me to pay for a ticket that was never issued to us or used.

I'm trying to get a hotel in london uk. You keep using email [protected]@bellaliant.net. That's a dead end email. My email is [protected]@gmail.com. It's charged to my capital one banking account. I never got an email on this transaction.

paula Hines change my email and check into the 2000 plus dollars for a hotel in ontario.

I booked 3 hotel nights on July 9 for August 28-30 and I found out I could not really enjoy my Vacation to Alaska to its fullest unless I stayed in the area near the attraction. I then decided to call the hotel in Fairbanks to ask to switch my first two nights and they had no problem but she said I had to call Expedia. I then contacted Expedia and explained I did not want to cancel my reservation just needed to switch the first two nights and they totally refused to help me saying it was a nonrefundable reservation. I asked why they post this rule after they take your credit card and send you confirmation? When I was looking at the hotel site it was clear I had until August 29 to cancel but Expedia broke my stay into two separate reservations making the first one not refundable. I just consider this actions very dishonest and unfair to keep my money for a service I am not receiving even though I contacted them the next day after I made the reservation and just asked if they could switch the nights only?

We usually use Expedia and have not had any major problems up until now. Some companies that Expedia represent are very shady and fraudulent. On July 1, 2021 we used Expedia to rent a car through Nextcar rentals in Orlando Florida. Itinerary# [protected]. We had to submit an upfront deposit in the amount of $81.00 when making the reservation when reputable car rental companies like Avis, Alamo, Budget, Hertz, and Enterprise do not ask for an upfront deposit as Nextcar did. We paid the $81.00 deposit but when we got to the counter on July 4, 2021 to pick up the car we were told that they did not accept debit cards but it does not state this on their website when our debit card was accepted to make the deposit. It states that they do accept debit cards. We were also told that they do not accept our insurance which is Allstate and is another thing that they left off of their website. After everything was said and done another deposit and fees were added in for using a debit card and extra insurance which turned out to be some astronomical price for which we refused to pay. The representatives were very rude and told us we could cancel and get a refund. Well, now we are being told that we can not get a refund. So much for honesty and transparency which went right out of the window. We are through with Expedia and we are definitely not using Nextcar because they are a rip off. FYI we were not the only ones disappointed in the services. There were quite a few people complaining about being mislead on the pricing, wait time for a shuttle, and the size and type of cars that were being offered. Please avoid Nextcar like the plague.

I've trying to book a car for the past week and I can't talk to a live representative, I try to book online or app and I never finalize the booking I have 14 pending changes for little over $1400 dollars each. I tried again tonight and the costumer service person ( on the chat ) says after 20 min I couldn't book it try online or the app !
I only used Expedia for over 10 years for all my trip and booking and their costumer service was pretty good but now I have to find another site to book my travel. It's sad that they are going backwards!

Due to Covid issues I recently had to make changes to a hotel reservation on Expedia.com. Accidently I began erasing the wrong reservation and cancelled the trip protection portion. I called and talked with a representative but was told they could not reinstate the protection or offer a refund for the protection even though the protection was not due to be put in place for several month. This means I am paying for a future service that will not be delivered. It makes no sense...why would such a choice exist on their website? I t is an out-right theft of payment as Expedia does not care about their customers - only their cash. I now seriously doubt the trip protection is worth anything but only a scheme to collect more money from their users. I suggest people do not use their services.

Purchased 5 tickets San Francisco-Hannover/Germany total $4, 619.75
in November 2019 for flight date 05/20/20
Due to Covid flights were cancelled
07/07/21 Contacted Expedia for refund Itinerary# [protected]
Was informed only airline gives refund or flight credit
Called Airline (Lufthansa), calls are not taken
This is a large amount which needs to be refunded. Airline Credit was never chosen but applied by Lufthansa. Called Lufthansa numerous times without being able to talk to live person.
I need my refund!