Expedia
Reviews and Complaints

My cruise booked through Expedia was canceled at the end of March by the cruise line due to the Corona virus. I called to inquire April 6 about the refund. I was told it could be up to 30 days for a refund. I called today on May 3 and they advise 60-90 days. This is outrageous and unacceptable. Their platforms can process thousand of payments daily, but it takes 3 months to return the payment. This is an unacceptable time frame to withhold funds for non- service. Also, when you call they blame Carnival and Carnival refers you back to Expedia. I paid Expedia this is their issue to rectify with me, period.

Regarding travel [protected] that was cancelled due to covid-19, Expedia is offering a voucher in the same hotel good for a year... The hotel was closed and so it is not a cancellation... I am a french citizen, living in France and by law if a citizen doesn't use his voucher after 6 months, the travel agent is in obligation to refund the travel cancelled due to covid-19.
So please offer another option and lets see if we can find a solution as I have no plan at all to have a stay at the Ibis budget Roissy CDG in the near future.
If you absolutly don't want to work with me, please let me know where I can drop a formal complaint.
Thank you for your understanding.
Thierry Chatelier
thierry.[protected]@live.com

I booked a flight with Turkish airline through Expedia for 05/13 departure and 05/26 return. Turkish airline has cancelled my flight. I contacted Expedia through various systems to request for my refund. Regardless of Department of Transportation's order for refund they refuse to issue me refund and asking me to keep airline credit.

Princess cancelled the cruise. Dear Stuart,

Recognizing our responsibility to our guests, our crew and the global community, and after very serious consideration of the evolving COVID-19 situation, Princess Cruises has made the difficult decision to voluntarily and temporarily pause our global ship operations for 60 days, effective immediately through May 11, 2020.

While we know you were anticipating sailing with us, we apologize and sincerely share in your disappointment at hearing this news. Please watch this video I recorded last night which provides more information and the rationale behind the decision.

This decision was not made easily, but following on the heels of the World Health Organization officially classifying the COVID-19 outbreak as a global pandemic, with the virus now present in almost 115 countries and regions, we felt it was our duty as a global partner.

We hope you will stick with us by selecting Option 1, and give our team a chance to shine at a later date by transferring money paid and accepting a significantly higher value future cruise credit that can be used on any voyage through May 1, 2022. For some, choosing the future cruise credit may not be financially possible, so we have Option 2 that is a combination of a refund and future cruise credit at lower value.

Your Departure Date In 2020 Option 1: Transfer Money Paid + Bonus Future Cruise Credit (higher value) Option 2: Refund + Future Cruise Credit (lower value)
March 12 - March 25 225% future cruise credit 100% refund + 100% future cruise credit
March 26 - April 8th 175% future cruise credit 100% refund + 50% future cruise credit
April 9th - May 10th 150% future cruise credit 100% refund + 25% future cruise credit

We have booked hotels in Canada - Calgary, Lethbridge and Hinton along with air travel from the US to Calgary for our Banff - Jasper, June 2020 vacation. I tried to cancel my flights for which I got vouchers not exactly what I want or need, my hotel booking in Calgary gave me a zero refund. I stopped cancellations there because I feel the need to talk to a live person for refunds and not rebooking at this time. This is not my fault, the pandemic at this time is in control here. Expedia has never been customer friendly, cannot reach a live person till 72 hours before the scheduled travel. Any suggestions Expedia on how to resolve this.

I attempted to contact Expedia on numerous occasions to cancel a number of flights that I had booked with them that were due to be impacted by the ongoing Covid-19 pandemic. I was unable to get through to anyone at the company and the callbacks I requested via their website repeatedly failed due to "technical errors". The company's online chat likewise proved to be completely useless as it continually failed to recognise my contact details and itinerary number. I ended up filling in an online cancellation form but have yet to hear anything back from the company despite over two weeks having passed since doing so. The flights were cancelled by the airline in the end and I have been left out of pocket with no word whatsoever from Expedia as to whether I will get my money back. I understand this is a difficult time for the travel industry but after following all of the company website's instructions in accordance with the timelines they specified, I feel I've been left with no choice but to complain. The experience has put me off ever wanting to use their services again in the future and I urge others to exercise caution when making bookings with them.

My family had booked 4 tickets to China in March 11, 2020. With the outbreak of Covid 19, we decided to cancel our trips and China Southern airline announced free cancellation on Jan 24, 2020. My husband called Expedia on Jan 28, 2020 to cancel the flights, but got hit for $200 cancellation fee per ticket. We called back next day and wanted an explanation why the fee was charged and the agent told us it is the airline's policy. We called the airline, who confirmed no cancellation and said expedia should be able to refund our money. We then called back expedia and explained our finding. They have acklowledged and said that they would deal with the issue. It is over two months now, we have not receive any portion of our refunds. It is beyond frustration. It is a difficult time for everyone, and we all got bills to pay. We have called back several time more now, the customer services is not helpful at all.

We purchased our flights to Venice one year ago. They are now cancelled and we are told we must use the voucher by August 30 of this year. Please explain to me why if you have had our money for almost a year and we get penalized for booking ahead. If you cant fix this I plan to tell everyone on Facebook about this issue. Who in their right mind would get on an airplane by August 2020.
Please evaluate this policy and get back to me
Kathy Sullivan
[protected]@earthlink.net

To whom it may concern,
A scammer using my account to book a room in Mumbai on Mar12-13th. I have called Expedia over 6 times and got the same answer saying that nothing they can do about it.
The scammer redeemed all my points that I have collected on Expedia ($245). Then the representatives called the hotel in Mumbai, finally they could not fix the problem. I have been using Expedia for years and feel disappointed that they are unable to help me out even I have a proof that I am in the USA. I have never been to Mumbai. How would that possible that someone showed up there with my ID. I requested the hotel to mail Expedia a proof but they rejected due to security. However, Expedia is the third party that supposed to help me solving the problem because I saved my name and address on my account because I trusted the company. I guess that wasthe reason why the scammer could access my account. They are supposed to take some action not just closed the case.

I booked a hotel package for Riu paradise in the bahamas. I had to change the reservation. They said because it was so close to the date I had to cancel the hotel and rebook it. They even had those directions on their automated calling, because of changes and cancellations. I went to rebook it and they told me there were no reservations left and to book with Riu directly and I would get the full refund back. I did that and they only refunded me back half the refund and said it was Riu's rules. Even though the hotel staff directly on the RUI.com site and the staff directly at the hotel said that it would be Expedia that would need to refund me. Expedia says it doesn't charge fees, but in fact they keep the fees from Riu as the other half went to them and not Riu. Riu confirmed this. My internary with Expedia is [protected]. When they were supposedly on the phone with RIU not once but three times they dropped my call. I called two days ago and they took down the reservation from Riu itself whicih is WRC0GPT4, confirming indeed I rebooked with Riu and stayed there as Expedia told me to to get my full refund. They have not contacted me back and keep saying they can't get ahold of Riu, but I have spoke to Riu each time with no problem. They are purposely keeping my money and not wokring with me. I have all receipts and they have all my conversations with them recorded. I am lookingofr my other half of my full refund.

Before the "order" by the CA governor to "stay at home or place of residence" on 3/19/2020, I had made a non-refundable hotel reservation through Expedia. On 3/16/2020 I tried to contact Expedia to cancel that reservation but was unable to contact them; therefore, I contacted the hotel directly and told them I had to cancel due to doctors orders not to travel during the escalating pandemic occurring (my wife and I are both 75 and she has existing medical problem conditions, making her in the most vulnerable category). The hotel said we had to go through Expedia to cancel our 50th Anniversary hotel stay reservation. Finally on 3/19 I was able to cancel the reservation through Expedia; but, with no refund of the $152.82 we paid Expedia. Due to the unusual circumstance of a global pandemic, doctors instructions to not travel, and a Governors' order for all Californians to "remain at home", it seems we should be given a refund for our hotel reservation cost through Expedia.

Today marks our time frame designation to get help with our canceled trips, ie our flights. Down phones for two days, no online chat people, trouble with website. I totally understand their issues with overwhelming calls, but in today's world getting a good IT person is not difficult. Letters from the CEO is not solutions! Tomorrow I file with the attorney general's office, BBB, and I will notify every airline and file a complaint with them in using Expedia's service. In all the years we have booked with Expedia we never had issues, again I understand their situation, but how many people could you have taken care of in the last 48 hours? I followed every rule they gave us, it's time for them to honor those rules.

Now I am getting frustrated. I have talked to 2 agents on the phone. To the first agent I said I would like a refund or a voucher/raincheck. I mentioned that the itinerary didn't allow for refunds so the voucher/raincheck was fine. She contacted the hotel and they would not be reasonable during the Coronavirus pandemic. She then asked if she should cancel the booking. I said "I guess so, VIA rail has cancelled and I have no way to get there but I want to be able to leave a scathing review." She said I could still do that.
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I called back when I couldn't find any way to review the hotel and the 2nd agent told me I could have got a voucher/raincheck but now that the booking was cancelled, I cannot. She quickly lost her helpful nature and just referred me to Expedia support online.
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What gives? The first agent was pleasant through the entire call but didn't understand that I knew I couldn't get a refund and that a voucher/raincheck was fine. the second knew the mistake was on their end but didn't want to deal with it. First and last time dealing with Expedia.

My name is Samantha Hickey. My #[protected]. I made travel arrangements on February 28, 2020 for the week of 3/16-3/20 to Denver, Colorado. I tried several times to call Expedia to cancel after the Covid 19 outbreak. I was on hold for 3 hours and then got cut off. I talked to the lady at the United counter and she said she could not help me. Then when we arrived at the rental car place, I could not get the car because I don't have a valid license, but I was never asked this when I made the rental arrangement. So, I acquired an additional $400 expense to make another rental. I have tried to reach out to Expedia, but cannot reach anyone.

I cannot get anyone to answer or help with a flight modification. Online tells me to call. Phone lines answer with automated responses and then hang up. How am I suppose to be safe about traveling when neither Expedia NOR Turkish airline are accessible via online, phone or even in person communications? I went to the airport and was sent away by the Turkish Airline staff with the directive to "keep trying". Keep trying calling and pushing the same online options that have yielded nothing for 2 days? Please someone help

We have been attempting to contact customer service in regards to cancellation of our upcoming flight due to travel restrictions as a result of Coronavirus. We have now been on hold for over 2hrs in addition to several earlier calls where we were disconnected. We are currently well within our time frame to cancel and have also reviewed the airline's current cancellation policy and are attempting to follow the third party booking policy but are unable to actually connect with an agent. We have even tried to review the form link on the cancellation tab but have only been circled back to the main page. Totally unacceptable!

We booked a flight to Dubai several months ago to take a cruise ending in Rome. With the coronavirus we had to cancel our trip. We have spent days trying to reach Expedia to cancel our flights. No one answers phone, chat, email, NOTHING. Our Dubai flight leaves tomorrow 3/15/20 Emirates #MYQYSF, Expedia reservation number [protected]. Also we have a reservation for returning from Rome on 4/11/20 itinerary #[protected]. We need these canceled asap to get a refund..

Thomas and Thera McGee
[protected]@sbcglobal.net
[protected]

For 4 days in a row, I've been trying to contact Expedia customer service to discuss my options regarding my booked all inclusive vacation to Mexico. I've been calling the hotline and so many times it has technical difficulty. Today is March 14th and my trip is scheduled on March 19th but the government is urging Canadians to travel outside of Canada due to corona virus. I've been calling Expedia so I know what options I have, if I can cancel or reschedule the date of the vacation package . I only have 4 days remaining before our flight and I don't want to lose the monies we paid. Can someone please help me. My confirmation number is [protected].

Tried to call Expedia Costumer Service, as this is the only way to get this done. I was put on hold every time for more than 30 minutes, when somebody finally answer, they just said their system was down and was told to call back in 4 hours.

This has been the situation for more than 48 hours now. Tried everything, phone calls, e-mails, couldn't talk to anyone who could help!

This company should be sued for fraud. They claim to have customer service, but they don't! Their website, phones and mobile app are not working and they cannot be contacted at all and no changes can be made to any flight. Of course I cannot change my booking through the airline because they will only refer you back to where you originally booked the flight. If this situation doesn't improve soon, I will contact my credit card company and request to reverse the charges, based on their fraudulent business practices and suggest others do the same. And I'll just rebook with the airlines and never use a third party again!