Expedia
Reviews and Complaints

My wife and i bought a flight on United Airlines THRU Expedia and bought the travel insurance for an extra 7% and when we cancelled due to Covid 19 and my autoimmune disease Expedia did NOTHING. I spent 2 hours on the phone and Expedia said i had to go thru United even thought the insurance is thru Expedia. If i went on a cruise with the pandemic i am at high risk and my wife cannot be quarantined for 2 weeks.

Expedia cares more about profits then the health of our Nation

During this time of health concerns throughout our country especially when flying, I want to share my story with America about the difficulty I encountered when I was encouraged to cancel my flight because I because ill with the flu.

After listening to the news and doctors throughout the country, they asked us as Americans not to travel if we knew we were sick or give time to get well before traveling. Therefore the day before my flight, which I had booked on Expedia, (I had purchased the the insurance for flight protection) I called Expedia.

They first informed me although because I had purchased the flight protection, it did not cover the flight because the airline has their own policies. This is not something they let you know in bold letters. In addition, they put me on hold for one hour and twenty three minutes.

I took the time to call United and explained my situation, and they said; "Tell the Expedia Rep to call the Executive Desk at United, and also ask for a three way call." I did this, only to find out from the rep that this was not their policy and they could not do anything to help me.

I went to the doctor on the 2nd of March and the Doctor did in fact tell me I had the flu and it was not a good idea to fly because I could infect other people.

I came home and started to fill out the paperwork for the insurance company. It took me 4 attempts and I'm still not able to upload the files because they say the file is to large. I re-sized it, still the same info. I finally sent what I had. I spent two hours on the phone; had to go to the doctor; had to travel to the airport so I could get this all documented; and finally fill out the paperwork, which I am sure is not complete yet.

When profits over-rule the care for a human being, when protocol become more important then the person at the other end of the phone and when all of us who are traveling put our hands into the hands of Expedia and their travel insurance company, it will take you over 6 hours of your time, and weeks if not months to get things resolved.

Expedia wants to wash their hands of being responsible for what is going on. The insurance company tells you have to talk to United or the airline you choose and United said, you have to go through Expedia since they booked the flight. It is a cat and mouse game. Finally the consumer gets tired and gives up. Expedia is more concerned about the profits then the person they are dealing with. It is time all of us take a stand and let Expedia, and all the other money grabbing corporations understand as Americans when we have been told to do what's smart for the health of our community, and they could care less. Bottom line….I'm not flying today because your health is more important then the money I will lose, Thanks Expedia.

Hotel Location: 7401 NW 36th Street, Miami, Fl 33166
Name of Hotel: La Quinta Inn By Wyndham
Itinerary #: [protected]
Complaint: The Customer Service (woman) was nasty and uncaring. She should be retrained or seek another job. She did seem interested in customer service.
Room: The room was smokey. There were molds on the roof of the bathroom, broken toilet seat and cover. The beds could not sleep two people. The sheets were not cleaned.
Building: This is more like a Motel rather than a Hotel.
This is the worse stay I have had in all of my travels, including abroad.

I am seeking a full or partial refund for staying there.

Hi,
I have been so frustrated with Expedia and Air Canada.
My name is Micheline Saliba, I have contacted Expedia numerous times, through calls and emails and was not successful. I have also called Air Canada tens of times and they don't answer. I have been trying to solve this for days now and no one will even answer my calls. I NEED HELP!
I have received an email from Expedia, from Diane Decker
Corporate Customer Care/Tier 3/Operations.
And she stated that she had opened this email to accept replies!
I have sent in many replies to this email as she has told me and did not receive a response back.  
I have called Expedia, numerous time and was hung up on, twice. Waited on the line for a long period of time and calls were ended while I'm waiting! And No results.
I am so disappointed in Expedia's customer service.
My family and I been customers for Expedia for years and we all book a minimum 3 to 4 trips a year. This is very disappointing and I need someone to help me.
I need to cancel the following tickets to Australia as I am so worried about the Corona virus and how is it resulting in death. I am worried about my safety and the safety of my daughter.  Please help me cancelling them. 
Ticket 1:
‪[protected]‬
Ticket 2:
‪[protected]‬

Thank you 
Micheline Saliba 
‪[protected] (call only after 4:10 pm) ‬

This is a copy of Diane's email.
pleaseHello Micheline Saliba,

We have received your email regarding your flight to Australia. I have opened this email
to accept replies.

I tried to call you at the number in the email you sent, and left a message.
Would you respond to this email with a time and number that we can reach you,
so we can better understand the issues.

if you prefer to call you can call our Customer Care Department and give
them this case number E-[protected].

Thank you,

Diane Decker
Corporate Customer Care/Tier 3/Operations

Hi there,

My parents are aboard the Westerdam cruiseship that was denied access to disembark last minute in Thailand. I called expedia in Thailand long distance and was on hold for over 1 hour in 20 minutes increments after which i was disconnected. I then chose to call the sales department and was connected to a representative immediately. It is absolutely ridiculous that to purchase a flight the customer service is super fast but to cancel a flight which is not an option on the website i had to wait over an hour. I asked to speak to a manager twice and was put back on hold with the cancellation department. I want my long distance charges reimbursed and something done about a company that is using Expedia's name that provides 0 customer service. This is absolutely ridiculous. I keep getting told it will be 2-3 minutes and as I'm writing this I am still on hold. I reached out to expedia canada to transfer me and the first agent was able to do so withing 30 seconds, after getting disconnected I called back where I was told this process isn't possible. Why would I ever use expedia again if this is the type of service that is allowed. My parents have been in the middle of the ocean for 12 days and I am trying to get them home.

I received notification text from my cell phone at 5:34pm on sunday jan 09 2020. That a charge of $121.36 was taken from my card from expedia. I call netspend by metabank and reported the issue. So they cancel my card right away. On monday jan 10, 2020, expedia refunded only $112.36 to my card, they still owe me $9.00, how can I get the rest of my money back. I tried calling exedia and cant get nothing but recording,

I bought a ticket to New Zealand from Seattle. I was told if I needed to make changes there would be a fee, but I could change my ticket, or get a refund if changes needed to be made. I have had a terrible accident while in NZ. I am not able to return home for at least another month so I needed to change the ticket. The social worker was on the phone with Expedia for 3.5 HOURS! All that needed to be done exchange and the book the ticket and upgrade to business class. While on the phone for 3.5 hours she was on hold, she passed from one rep to the other because no one seemed to know or was able to help her. Finally they discussed the new reservation. She was given the price difference and itinerary. Then she put on hold. When they came back on line, the price increased by $1000. When she asked why, the supervisor HUNG UP ON HER! So the process had to be dealt with again. This time we just wanted to cancel the flight. We were told I would receive some money back etc. Then I received an email from Expedia, saying I would not receive a refund as the fee ate it all up. How could a company be so inefficient and have no straight stories. Worst company ever.

Very unhelpful and unprofessional experience with expedia.
On the 14th of January, 2020, I called the Expedia hotline for a problem with a booking I made to travel to London, UK. Booking ref: DZHUWM.
I spoke to 2 people and a superior with very unsatisfactory outcomes. Westjet changed my flight from the 15th to the 16th without informing me and denied changing this, On discussion with your staff, being on the phone for greater than three hours, Your staff informed me the alternative was to cancel this flight and pay three times what I had paid initially.
I spent a further 4 x more on flights.

My grouse
-gross incompetence and unhelpful staff, poor communication
-lost hours of work and income
-over 3 hours on the phone
-non feasible and poor alternatives for help
-very poor empathy and service
- Unnecessary loss of manpower to a busy Emergency room.
I would be grateful for a solution, compensation and redress before I seek legal advice.
Urgent refund for flights I did not get on.

I rented a car for 23 days via the Expedia website from Europcar, Mexico City. The rental amount was US$52.51. I also purchased an Expedia Collision Damage Plan for US$264, to cover the compulsory CDW insurance requirement in Mexico. The combined cost of the rental and insurance was about the same as what I was quoted on other sites like rentalcars.com. When I went to pick up my car, I was told that Europcar doesn't accept Expedia insurance and that I couldn't rent the car without taking out Europcar's CDW. This cost me an additional USD$455! I was also told that Expedia knew that Europcar doesn't accept Expedia insurance, and that Expedia shouldn't be selling it! Why is Expedia selling insurance to consumers that won't be accepted by rental agencies?

Expedia has refunded the US$264 I paid to it for insurance, but is refusing to refund the addition US$191 I had to pay to Europcar, for Europcar's CDW. Expedia say that "I chose to take up Europcar's CDW". I had no choice in this. I couldn't rent the car without taking out the insurance. Had I rented through rentalcars.com, the insurance would have been included.

I used rentalcars.com for a 25 day rental in December, and the total cost was AUD$367. Thanks to Expedia's misleading and deceptive sales tactics, I ended up paying 3 times that amount for a 23 day rental.

DO NOT rent cars through Expedia - at least not in Mexico.

I traveled on Morocco royal air line with the following:Expedia flight purchase confirmation - Cairo (CAI) - Wed, Dec 25 - (Itinerary # [protected])
I made checked in for two large baggage one of them empty and another is Hard petroleum color containing important many things belongs to me, so please your rapid action is very important to retrieve my baggage.

I am getting a refund back from the General manager of the hotel and I just need Expedia to call the hotel because I had paid Expedia to book the room for three nights. I'd appreciate it if Expedia would call Four Points Hotel to get my refund back.
I have the emails that was sent to me with the refund and my confirmation number when I booked the room. If you need the copies to those I can send those when I get a response from you.
Thank you

I booked via Expedia A Hotel and need to cancel it for a full refund of £60. After numberous clls and e-mails and a lot of expense I still have not been granted my refund as the company is under Expeiat affilate - RUMBO.com and these are outside of the EU and I can no longer afford to ring them and they are ignoring my e-mails. THe deal was full refund if cancelled before July 2020.

I recently booked a flight from phx sky harbor dec 16th to dfw, returning on jan 9th using Expedia online booking service. I received multiple confirmation emails, which all three confirmation numbers were cancelled. When the last confirmation email was received and confirmed it was the wrong flight information. I called expedia and was put on hold for 3 hours, i offered all three confirmation numbers to the representative. Then was told that it was fault and that i made the mistake of booking the flight from dfw to phx when im physically in phx and did not cancel or modify any of the bookings. I was told that since it was my fault i would have to pay over $300 for another flight and would not be refunded for the previous charges. I am not. Happy with service i received and will continue to persue this matter until corrected.

my name shepherd gaines, my trip to London was very bad my luggage was left in boston and the hotel room I requested was not the room I got when I arrived, contacting virgin atlantic was difficult, and when I went back to heathrow airport for help I was treated like I was a nobody, I cant help but to wonder if my race played a part in the way I was treated..my four day trip was cut into 2 days I returned home sunday night a lay over at boston airport Monday and home around 1030a.m with my luggage but smelly clothes I wore from Friday when I left to Monday when I returned home..

Booked 6 days with Clarion here in Renton WA for work. This by far is the WORST hotel I have ever stayed at. Employees and Management are rude, the breakfast is not was is listed, the Bar and restaurant is barely ever open or anything available to order. My room smelled like sewer, the hot water in my room took over 15 minutes to get warm and 20 mins to get somewhat hot. My first day at work, I came back to my room being open and my coat gone. Hotel has done nothing to make up for the cleaning crew NOT fully closing my door. Rodent poop in on the in-room coffee maker. Refrigerator doesnt work and they wont replace. TV doesnt work, wont replace. WORST place to stay

With Expedia I have found over a period of two years, they not only do not provide the best deals in the area of savings but if you do have a problem or issue, good luck with customer service. Repeatedly, they fail to do what they say they will do and ALL customer service reps, I have dealt with, none can clearly speak or understand English.
In many cases, I have found there is a better deal by simply going directly to the hotel or the airlines. If there is an issue, Expedia will often have you call or address it the hotel or airlines your self as well. Worthless customer service.

This is the letter that I send to them without any response, it explained the situation

Carolina Mangini
2655 W 430 N
Provo, Ut 84601

Sep 30, 2019

My name is Carolina Mangini. On August 2, 2019, I mistakenly made a reservation [protected]) for Global Luxury Suites in downtown New Jersey under my husband's name--Raul Mangini. Unfortunately, the reservation was to be at a rate of $212.50 a night; however, at the checkout window, there were additional charges resulting in a total of $595.66.

I made a mistake by accidentally hitting the booking button when I intended on tapping the back button on my Ipad. When I realized the mistake, I immediately called Hotel.com where I was placed on a brief hold. The agent then informed me the hotel billing department was closed for the night.

The following day, I called the hotel lobby at Global Luxury Suites where I was informed that their billing office was closed for the weekend, and they were only the ones that could provide assistance. I contacted hotels.com Monday, and I have told different stories from both parties where nobody wants to accept responsibility for erroneous bookings and provide a refund.

I understand the cancellation policy but understand that I communicated immediately to cancel the booking where both parties ' customer service teams have failed. An involuntary booking shouldn't be pushed onto the consumer as a result of the negligence of both parties' customer service teams to immediately cancel the booking. I am hoping your arbitration department can be prompt and reasonable regarding this situation and I can be refunded entirely.

Thank you,

Carolina Mangini

Contact:

[protected]
[protected]@gmail.com

On Aug 8 2019 I purchased 2 round trip tickets through Expedia. From FT Lauderdale to Grenada and back. The return portion of the trip was on Caribbean Airlines. The trips date were 8/29 to 9/2/2019. I also brought flight Insurance thinking that I would be covered in case of an emergency. On Sept 1 when I called to confirm my return flight, I was told by caribbean Airlines that all flights were cancelled. I immediately called Expedia, because I brought the trip from them. Was told there was nothing they could do for me and that I would have to deal with the airlines directly. I needed to get back to Florida, my son needed to be back at school and I needed to get back to work. We were visitors in Grenda. I immediately called American Airlines and was able to book 2 tickets to return to Florida on Sept 2. As soon as I got back to Florida, I filed with the flight Insurance that I had purchased. WASTE OF TIME. Was told by them that this was not considered a emergency. Its not an emergency when my flight home is cancelled and I have no where to stay in a country where I am a visitor? Unbeknownst to me, Caribbean Airlines changed the flights to Sept 5, (I was already back in Florida). It has been over a month and I am still trying to get my money back.
So not only am I out 609.50 but I am also out 500.00 which I paid to Americian Airlines.
and refuses to refund my money claiming, that because I did not show up on the 5th, therefore I was the one that cancelled the flights.

I booked my flight 2 months in advance for my vacation, arrived at the airport over 4 hours early only to find out I didn't have a flight. Expedia claimed it was all good on their end and it was the airlines fault, attendant claimed she couldn't issue a ticket cause the was no record of my purchase, after over 4 hours on the phone of sitting on hold and being hung up on I cancelled payment on my card and went to another airline, they suck!