Expedia
Reviews and Complaints

on 6/7/2019 i booked a flight SFO- Paris Sep 4-11 for $523.03 and cancelled it in the hour ( was refunded$523.03) to re-book a flight SFO- Paris Sep 4-18 I have been charge 3 times for the flight SFO-Paris and need to know why! I have 3 reservation numbers:
1- GTD4MX, ORABW3
2-Q5GISX
3-OQ4SI9
I need a immediate refund for 2 of those flights that were unauthorized. It is easy to understand that one person can only fly one flight at a time ! How did this mess happened?

Expedia needs to discontinue their affiliation with this company because its reflecting poorly on you as a company when individuals book through. There may be scam/fraudlent illegal activity.

I will provide you with all you need to know to stay away from this place!

1. Was told prior to arrival that their hub was inside the MCO airport. It is not.

2. I along with 12 other people waited over an hour for the shuttle in the heat. this common via google reviews.

3. When I got in the shuttle, the a/c system was leaking and heavy drops of water were falling on elderly passengers' heads including mine.

4. Spoke to an expedia agent who made 5-8 attempts to reach hub and no one answered yhe phones. (also common)

5. unsafe place, broken store front, cars everywhere.

6. Bogust fees $250 deposit despite making one on my reservation, a $60 non-refundable deposit for using a debit card, a $10-50 toll fee.

I had reserved through expedia a standard suv rental for dates 7/22/19 to 7/27/19.Itinerary #7453913604332 Confirmation J09424647B6
I dropped vehicle off by 12 noon as requested to Villages Florida drop off and car was rejected until I got it cleaned and detailed due to dog hair on the carpet. Hertz office would only be opened until 1 pm 7/27. Car cleaning place was backed up for 2 hours. I called Hertz location and was told they would not wait for me if not back by 1 pm. They also told me they were now charging me an extra day rental even though I had the care there and an hourly rate if I did not show by 7:45 am following day. I rented this vehicle though you and Hertz due to affordability for the amount of rental fee for the 5 days and nothing more. I have never had an experience like this . I am requesting this issue dealt with as far as my one day reimbursement. I will never go through expedia or Hertz again especially after being told how wonderful you are.
Maxene Saunders

Date of the Incident: 7/22/19

Case Number: REQ:M-24804611

I had cancel my flight with Southern Airways and I was told by Expedia in email that I would receive airline credit for my flight. When I went to redeem my airline credit I was told that Southern Airways did give me airline credit and I was told to email the customer service email for Expedia about the issue regarding the email. Instead of explaining the email they just told me that Southern Airways doesn't give airline credit which I already knew and never addressed the false information on the email. After I pressed them several times as well as called them liars for giving me false information and telling me that my issue regarding the false information on the email would be resolved, they eventually told me that I had airline credit and to call their customer service number to redeem it. Of course this was another lie because I was already told that I had not received airline credit.

The only way I will ever use that terrible service again if I get a full refund for the flight. I don't care if it comes out of Expedia's pocket. Before I just wanted an explanation for the false information in an email I had received, but now I want to be compensated for all of the lies I was told.

Date: July 3rd 2019
Reserved a car for an 11day family vacation via Expedia, (Avis Car rental). Prepaid for Rental back in March 2019, ($890.00). Upon arriving at the Avis rental desk at Marco Polo Airport the manager informed that the Expedia voucher does not exist and after 1.5hrs of argument was forced to initiate a new agreement directly with Avis if I wanted a vehicle and have been charged twice for the same rental. Once through Expedia with the non accepted voucher and again via Avis directly for receipt of the vehicle so that we could start our holiday. I had the Avis manager detail the new contact with the details that the Expedia voucher was not in the system and therefore was not honored and Expedia should refund me the prepaid balance, signed and stamp.
Upon return from holiday I contacted Expedia in this mater to obtain the refund, (sent copy of the Avis contract with the managers signed details), and my request was denied. Several attempts to explain and change this Expedia input failed. An attempt to speak to a manager lead to a 1hr call, (most of this time spent on hold), moving from representative, to Supervisor, each time reexplaining the story and last expected to move to manager but disconnected after waiting on hol 20minutes.
Following this last attempt I sent a mail to Expedia explaining that what they are doing is wrong and that I was looking at other actions that I can take in order to resolve this issue.
I have been wronged, monies have been taken from me relating to an internal problem I had no influence on between Avis and Expedia and I request to be refunded the amount prepaid to Expedia for services not rendered. Expedia to date have not responded.

Original Expedia ITR#7422981416721, not honored by Avis
Replacement Avis contract#116554960, (to obtain a car and continue my family vacation after Expedia voucher was rejected).
Expedia customer service complaint case #S67429939, (case # opened to address my refund request which has been denied).

Regards,
David

We are a hotel registered with Expedia.
When claiming payments from Expedia we were not able to send older invoices that have not been processed. When contacting Expedia, they simply informed us that they refuse to pay out any invoices older than 12 month since the contract states that they do not 'guarantee' payments older than 12 months.
All the guests stayed at the hotel, the guests paid Expedia, now Expedia is refusing to pay the hotel.
This is their response:

'As per the contract the payment in Expedia Collect are guaranteed only for 1 year starting from the check out of the booking. It is mentionned in your contract, those informations, and I sadly can't outpass that.

regarding this information, I can't unfortunately process any payment prior to 24/07/2018.'

Attached are screenshots of one month only, which Expedia emailed us. There are several months of claims to be made, but Expedia has removed our ability to view the reservations for these months and therefore we are not able to view the outstanding balance either.

I sincerely hope you are able to assist.

The price Expedia sends you with your itinerary is just an estimate and is not a confirmed price as their itinerary implies. Here is a quote from an e-mail sent me today:

"The price that Expedia quoted to you is just an estimated base price, other fees and taxes are not included."

yet, their itinerary says:

"The total price includes all mandatory taxes and fees."

Expedia will not stand behind its quote when pricing issues come up.
I rented a car through US Expedia from Budget in Prague. Now, that I am reviewing my statements I can see how they get more money out of you via a fictitious exchange rate. The expedia Price Summary states:

Due at pick-up: $105.32
You will pay EUR 92.41 at pick-up

Instead of charging me in Eurodollars, the budget rental place charged me in Czech crowns. This would have been fine except that they used a fictitious exchange rate that was about 8% higher than the exchange rate on that day. Hence, I paid EUR 99.93 - not a lot more, but definitely beyond the agreed upon rate. Budget basically created its own exchange rate and charged me in a different currency, pretending on the invoice the amount corresponds to the EUR 92.41.

I brought this issue up with Expedia. I have 6 email from them to date, with one excuse after another trying to dodge the issue. In the end they would not stand behind the itinerary by saying it's just an estimate.

Incident date: July 23, 2019
Yesterday I chose a trip itinerary for 2 travelers (Judith Nitza Villanueva Betancourt, and Janelee Marie Rivera Rosado) from SJU to CLE (July 25 to August 10, 2019); when I confirm the transaction there was a message that said: "Sorry, there's an issue with the payment information below".
Immediately, I proceeded to call directly to Expedia to verify if it was a problem with the system, but the personnel tried to do the reservations and cant do it, and told me to call the Bank to verify.
Today I have a transaction in my account from American Air Lines for the amount of $628.40. I did not receive from Expedia any email with reservations/itinerary details, and it was so strange for me. I called to Expedia and they confirm me that they cancelled the full transaction. Then I called the Bank and they said that the cancelled transaction was not received by Expedia. Then I called American Air Lines just to verify that effectively there's no tickets or reservations in the system under these names. Well, today, I need to make a reservation for them and don't have the money available in my account. This is a very uncomfortable situation and I will let you know that I will never use Expedia services again. I was making a favor to my aunt and her grandchild, and it was a very embarrassing situation for me. Now I don't have the money available for their travel arrangements and nobody can respond to me.
Also, I will not recommend to anybody to use Expedia site for travel reservations.
Sincerely, Hilda V. Algarín Villanueva

I rented a car in Olbia, IT on 7/14 - 7/18. Itin # 7423640392464 It was the worst car rental experience I have ever experienced. We paid for the Mercedes Benz upgrade or equivalent. When we arrived we were provided a Leon compact car. If we wanted a similar car to the one reserved we would be charged an additional 60 Euros per day. The women behind the desk also informed us they do not have any Mercedes even in there fleet. Expedia/Budget/Avis advertises Mercedes on there website as being available and had a huge banner behind the desk with a Mercedes on the advertisement. We paid for the upgraded insurance due to driving in Italy. We were then charged and additional $150 euros while at the location if we wanted to take the car. We had paid for the upgraded insurance in the US but this would not suffice. I tried to look at canceling the reservation with the company but there was no other cars available at other locations. Expedia/Budget/Avis fraudulently rope you into paying for services when pre-booking in the US. When you arrive at the ticket counter these services are not rendered. You are upcharged and just have to sit back and take it because you need a rental car. I have now been on hold with Sam from Expedia for 20 minutes trying to file a complaint with Expedia, no idea if he will come back to the phone. He has not provided me with a reference number in case I have to disconnect as the hold is ridiculous. I am looking for a refund of the services not rendered car upgraded and insurance.

Good day,

This is Tham from property owner.

Please refer details as below as guest left my unit after check out extremely dirty and furniture spoil.
He not willing to do any compensation to us!

Property ID: [protected]
Property name: V Lodge by D Imperio Homestay Penang
Reservation ID: [protected]
Guest name: Aamir Iqbal
Check in: 7th July 2019
Check out: 19th July 2019
Guest contact: +[protected]

Please refer photo attached for more reference.

Regards,
Tham
+[protected]

On July 11th, 2019 I called regarding my hotel reservation. The hotel agree to do a refund due to a air conditioner problem. I was on the phone almost 2 hours with the agent. He keeps telling me he was calling the hotel but I was right in front of the manager at the hotel and we were both waiting for him to call. He finally called and she answered she told him you never called here why you said you called couple times? Ok so she approved the refund and he never pursue the transaction. I tried to book another hotel with him and he transfer the call to another person saying I can't help You because you don't want my rate. I said what? The rate that showed online on Expedia was $418 and he wanted to charge me $568 for the same hotel. Well, he put me on hold again and never came back. It totally ruined my day in D.C. This agent it's very unprofessional and rude . Now at 12:20 Am I finally resolved with a very nice representative. I am very disappointed because I am a Gold Member. I was put Expedia first and that's how I get treat?

Thank you

Cristiane May
[protected]
[protected]@hotmail.com

I booked a prepaid transfer with X Driver (Cabbies) through Expedia from CDG Airport to my hotel in Paris (Itinerary #: [protected]). Upon my arrival, a driver was not waiting at the arrivals hall. I contacted the vendor who advised me that no driver was available within 1 hour. The vendor told me to take a taxi to my hotel.

I contacted Expedia by email and by telephone on June 26, 2019 in an effort to receive a refund of the cost of the transfer from the airport to my hotel which was prepaid by me. The Expedia representative advised me that he could not reach the vendor and assured me that he would revert to me either by phone or email (Case ID : REQ:S-[protected]).

On June 29, I received two separate emails from two different Expedia+ Gold Specialists, each advising me that: "We are still in the process of contacting X Driver (Cabbie) for your request, please expect an email update from us within the next 24 hours." That was the last I heard from Expedia.

I sent eight emails to expediaplusgold@expedia.com between July 2 and July 11, but have not received a response to any of these. I have tried calling but relented after being on hold for an inordinate amount of time.

Expedia charged me for the transfer immediately upon booking, but has not been forthcoming in terms of refunding amount which was not earned nor providing me with responses to my inquiries.

Kind regards,

William J Rogers

Dear Expedia,

Re: Expedia.co.uk Booking: T1MUMFH8C

I am writing a formal complaint regarding Isinda Hotel.

I'm struggling to find any good merits to this hotel. How can a place so awful be a part of such a beautiful city?

I cannot convey strongly enough how disgusting this place is. After I checked in, I discovered the horror of my room.

I was only given one towel to use for my face and body and was told that towels are only washed every three days. This is an absolute disgrace.

The mattress and pillow have a foul smell and the toilet brush in the bath is incredibly filthy. Their housekeeping is a complete and utter failure.This surely goes against any hygiene regulation that the hotel no doubt should comply with.

As I went to use the shower, the shower head fell on my head due to the shower bracket being broken. This is a breach of health and safety.

My room failed to have any basic essentials such as soap and handwash, a kettle, iron, hair or dryer.

The TV was not working and nor was the AC cool enough.

Additionally a further problem is the fact that there are no blinds and the curtains, are soo thin. As soon as the sunraises it's impossible to sleep.

I found the staff to be rude and very unhelpful. I complained to the manager regarding my room only to receive a very arrogant reply. I was told there are 30 guest in this hotel and not one has complained, for this reason my complaint was overlook, and the manger had no concern in resolving the issue.

My experience so far in this hotel is unacceptable. I will NEVER recommend Isinda Hotel to anyone nor will I be returning to this hotel ever again.

I made the reservation based on Expedia's description of the hotel, I feel it is only right that you compensate me with a full refund for my stay.

Kind regards

Jibril Hammond
My email address is: [protected]@hotmail.com

I would like to complain about Expedia, where they stated that at a certain price, all meals are included, but when i call the hotel and check, its only breakfast!

when i call expedia they say they cnt help! they are cheating customers to glory!

https://www.expedia.com.my/Phu-Quoc-Hotels-Sol-Beach-House-Phu-Quoc-By-Melia.h16037693.Hotel-Information?chkin=07%2F10%2F2019&chkout=11%2F10%2F2019&rm1=a2:c1:c4&sort=recommended&hwrqCacheKey=b2e344bc-2b90-4e17-ac02-20f610cd3cb9HWRQ1562561282150&cancellable=false®ionId=6141655&vip=false®ionFilter=6141655&c=036b4461-cade-43d7-8d11-7d48b23d2239&mctc=10&exp_dp=354&exp_ts=1562561282427&exp_curr=MYR&swpToggleOn=false&exp_pg=HSR

Website is provided. just in case they remove it, i've a picture about it.

To : The Expedia travel Team
From: Mohammed A. Radwan
Itin Nr. [protected]

Dear Sir / Madam,

Here I am attaching a copy of my previous unanswered message, dated : 4/21/2019

Simply, the airline have cancelled my inbound flight. Hence, I had to cancel the outbound flight because of my schedule.

I am absolutely entitled to the refund in full. I will follow up to get my money back through the appropriate Channels. Please at least give a reply.

Regards
Mohammed Radwan.

My Hotel (Crown Suites Hotel) at Mbale, Uganda has completely denied for my booking with 2 reasons 1.) They are not aware of my booking number [protected]. 2.) They don't know Expedia.com. My account had been deducted with $86.40 for 2 nights at this hotel via my Debit Card Of Standard Charteted Bank. EXPEDIA booking reference #[protected]. Below is copied SMS received on my registered mobile number at my bank as proof of payment. Money was deducted from my local account having currency in Ugandan Shillings. UGX 342058.00 transaction was made on card ending 1166 at EXPEDIA [protected] EXPEDIA.COM US on 2019-06-27. Please help and refund my money on my account and I want Expedia to take action against this Hotel for denying my reservation and I suffered a lot to find another hotel and paid CASH over there. Please email me on my registered email id at Expedia.com which is [protected]@yhaoo.com
Thank you!

I checked your cruise offers online, then I booked it through your agent earlier. Before I booked this, I confirmed all the offers from your online with agent for below offers.

Up to 367 sq ft Room size : Up to 367 square feet
Available on decks 9 - 10
EXCLUSIVE! Up to $1000 Onboard Credit
Take ALL Free! Open Bar, Dining, Excursions, WiFi
EXCLUSIVE! Get $50 Off Shore Excursion
3rd & 4th Guest FREE

From above offers you can you see, the one I selected is supposed to available on decks 9-10. But after I checked in, I was assigned 8154 and 13708 which non of them is on decks 9-10.

My book numbers are 41208461 and 41208475. I have talked to the customer service people and told them, both my daughter and me have very serious motion sickness problem, we definitely cannot take room 13708.

I spent a lot of time on this issue already, but still the issue has not been resolved. Expedia cannot break their promised on what they have sold. I really need help from someone to resolve this and make my trip safe.

My email is [protected]@hotmail.com and phone # is [protected]. If you need any more detail info, please let me know.

Thanks,
Julia

On June 28, 2019 I had tried to book a flight, hotel, and car for a trip to Key West. When submitting I didn't realize until afterwards that I had over booked the car. So I called customer service to get it straightened out. I spoke to Kevin Mall with customer service who said that he could save me an additional $800.00 off the trip, and he instructed me to go to Target, and told me to call him when I got to Target on his direct line 518-621-5912 ext. 1010. I had told him that I would not be able to get to Target until 5:15 pm est. I went to Target, thinking that it was going to be me opening up a credit card account in order to get a discount. On my way there Kevin called me instead, I didn't call him, he told me that he wanted me to go into Target and purchase three gift cards in the following denominations, 2 - for $950.00 and one for $900.00 and that he would cancel my other reservation and then rebook for me with the gift cards after I gave him the gift card numbers. After finding this part out I refused to do it and asked to speak with a manager at Expedia, the manager got on and assured me that this was legitimate. Again I refused and he got upset. I asked for the information in writing, that he send me an email with the details, and he refused. So in my opinion this man was trying to scam me. I hope that Expedia corrects this problem. I expect to hear back from this.
Sincerely,
Judith C. Austin

Confirmation E2R8JY
Traveller name Janet Juan

27th Juneat 5pm, I attempted to make SG - Clark- SG flight of Scoot using Expedia.

3 times system gave me error and said try again. It said cannot book the tickets try later

In the end, I changed my airline to jetstar and finished booking which was Immediately confirmed.

After 5 mins of my Jetstar confirm, I received a mail from Scoot that mt Clark -SG flight is booked. Which is surprising- one your system told me it cannot book now and after i have made my booking sends me one way wrong ticket.

I called expedia and they said sorry pls call scoot. Contacted scoot they said these error happen we cannot help you.

Can u advise what should i do

On their site - it implies - it's just a simple policy for if you need to cancel for whatever reason comes up. My situation is that a) we purchased a ticket for my step daughter to meet us in Canada and b) we found our best friends has been given only a few weeks to live. So - we are not going to the music festival. BUT GUESS WHAT? The policy is ONLY good if I can get a Dr's note if somebody is sick! OMG. How do they sleep at night!

I've used EXPEDIA extensively in the past. No more. However, I will have my fun. I teach at a major University - and showing 1) the Expedia website, 2) how only on page 7 of the policy is it clear that the policy is only for sickness, and 3) the phone call with the insurance carrier (AIG - remember, the company US taxpayers bailed out in 2008). My only question. What portion of the course do I bring this up in. A. Ethics? B. Marketing Strategy?