Expedia
Reviews and Complaints

i booked a package deal for a trip to cancun from san francisco. the package is an all inclusive deal for 8 people with direct flights to and from cancun. i received an email informing me that there had been a change in our flight. After contacing Expedia i was informed that our 6 hour direct flights have noe been changed to a 20 hour flight with multiple stops and a 7 hour layover in mexico city. this is not at all what i purchased and i cannot do this as we are travelling with children. After over 2 hours on the phone with expedia and being hung up on twice i gave up for the day. On day two of this headache i decided that i would just rather cancel the trip and get a refund. After another hour on the phone today i was told the resort would not refund my money but the airline will. so i would only be out 5000 dollars or i can rebook new flights and pay another 2000 dollars. so now i have chosen to get my refund for the flights and try and book new flights somewhere else. ok another hour on the phone, flights cancelled refund in full coming back to me for them in up to 8 WEEKS. totally a scam they took my money instantly and now wont refund it for 2 months so i can book another flight. This should be criminal.

[protected]@tmtga.net

I reserved 2 nights (Aug 30th 2019 and Sept 1 2019). I arrived at the provided address and there was no indication on where to Park. I had pre-paid 2 days of Parking at 15$/day. I tried to check into my room and there was nobody available to help. This was unacceptable service considering I arrived very late on the Aug 30th. I demand that I get refunded for this booking since I was unable to Check-in and never stayed there. I also want to be refunded the 30$ for the parking charges.

My name is Stephane Ruah [protected].

Thank you for forwarding my complaint.

We purchased two airline tickets for December to Florida. We also purchased the insurance in case we needed to cancel. We have now cancelled the flights due to receiving the news that my mother is dying and has been put in hospice. We would like to spend her last Christmas with her. She lives in Idaho, we live in Colorado. The representative I spoke with says that we need proof that she is dying. What a poor customer service that is since we purchased the insurance and are giving you Months of notice to re sell the seats. Then he said it needed approval. Should I send her body to you after she passes? Will that be proof enough? You may be wealthy but ripping off people who are in a bad state is VERY poor Service. If I do not get the refund we will be taking you to court and we will trash this company all over the internet. I have no problem hiring out a billboard over the highway, stating your position on this. Taking advantage of people that are dealing with the death of a family member is in VERY poor taste. Kristen Welch/Jaime Butler tickets are for Dec. 22- Dec 29th.

I booked a flight to London, Ontario for September 24. I have multiple sclerosis and the purpose of this trip was to go to the MS clinic to renewal the prescription for my medication.

Two weeks ago I had to have a hip replacement and I need more time to recovery. I wanted to rebook the trip for later time.

I was told since the reason for my trip was medical (prescription renewal!) they were not going to cover it. My MS had nothing to do with my hip replacement. Bottom line is that I'm out $400. Large enough amount for someone on disability

they allow you to cancel for free within 24 hours... but they make it impossible to cancel. The push you to cancel online - but it says 'Sorry, there's a glitch and could not cancel"...
so, you call the airline. and they say "sorry, Expedia has control over this booking and they cannot do anything".

So finally, after many hours of trying to cancel, and finally searching for, and connecting to their TERRIBLE helpline you are told by Expedia, "Oh, sorry the 24-hour time period has passed."

SCAMMERS. Total waste of a whole day trying to change change or cancel my flight!

well, we booked yesterday my husband and i through Expedia from lebanon destination Bali till now everything is ok. for some urgent reasons we needed to change our flights schedule and we called Expedia services more than 10 times waiting more than 20 minutes each time without any valid answer.

we've been in contact with our flying company and they told us that they can do nothing if the travel agent didn't make the changes itself.
the question is how would Expedia solve our problem since we can't reach them at all

purchased tickets in 2018 for a trip in June 2019 due to medical issue i was not able to travel per doctors orders, i called and email both Expedia and the airlines to let them know and asked for a refund and was told by EXPEDIA that per airline rules i was not going to be refunded, , , I also emailed the airlines and they told me that i would have to deal with EXPEDIA on the refund because i purchased the ticket and travel insurance through EXPEDIA that EXPEDIA was the responsible party to ISSUE the refund, I have emailed Expedia since April 2019 and there only response is "PER AIRLINE RULES" i CAN NOT BE REFUNDED.. what is the purpose of the travel insurance. I have been told by EXPEDIA and trip mate that the airlines will not refund the cost of the ticket and the cost of the seats. why on the website does it say 100 present covered in case of and illness or injury will be refunded.. have used expedia for over 10 years and never purchased insurance before and did this time BECAUSE I WAS TRAVELING OUT OF THE COUNTRY and bought the tickets so far in advanced i bought the travel insurance in case, why I can't get a refund, have contacted local news and news papers and attorney general in my state next is the BBB. there is no reason i could not be refunded, I had a doctors note (no I'm not a child, but sure feel like one in the manners I have been treated).I am still not able to travel and I am still arguing with both companies, emails are still the same no refund per airline rules. HELP

Itinerary number [protected]. Online purchase 26/8/19 for 4 x Prestige Class Korean Air return tickets Sydney to Tokyo with stop over at Seoul both ways. Website provided a total all-up price listing as business class SYD-TOKYO RET (Prestige) with no price breakdown on each leg, thereby leading me to believe I was purchasing Prestige Class for all flights. In fact, Expedia issued Economy Class tickets for the Seoul to Tokyo return flights when Prestige Class was available. When I called to have remedied, the operator wrongfully claimed the website showed costings for each leg clearly. This is a lie & compounds the unconscionable way I was enticed to make a very large purchase on false pretences. This is my first use of Expedia & I trust this error will be corrected. Please re-issue as Prestige Class tickets in good faith.

We are on our way back from our honeymoon and just got charged $5, 497.74 for baggage. We purchased tickets months ago and were 100% sure baggage was included. If we'd seen anywhere that it wasn't we would have paid to add it as we knew we'd be away 2 months for our honeymoon and would both have baggage. On our flight out (to Guatemala) we had absolutely no issues. Suddenly on the flight back (from Cancun to Milan) "the ticket doesn't include baggage" they tell us and we get charged almost €250, when the tickets already cost us $3, 634 AUD. This is absolutely appalling. Nowhere in our ticket or booking confirmation did it say we had no baggage allowance, otherwise we'd have called the airline to add it before hand. We always fly with baggage and have never had this issue. We demand to be refunded the ridiculous amount we were just charged which really ruined the end of our trip. Thank you

Dear Expedia
I am writing to you to see if you can help with our complaint, We booked flights and car hire with your company plus1 night hotel stay, We arrived at Edinburgh airport on the 2nd August and made our way to The Gren Motion Office having to wait for a considerable time we eventually got seen and everything was going okay until we handed our bank card over, We were told that we could not use it and we had to use a credit card we explained to them that the card we had provided was not a credit card, so he told us if you can provide a credit card you will have to take full insurance out which was ovr £500 pound, we were two ladies on our own travelling to dundee so we needed transport, we said to him well we cancel the booking and have to get a taxi, we were then told we could, ent canel as the time had eslapsed i said that was due to no fault of ours we had been stood in he quene for a long time, we then said so we got nowhere to go, I think its very wrong that we been pinelised for not having a credit card, My daughter had to pay it out of her saving this is a ridicious amount you can get a year insurance for this, then they also made us pay a £200 dpoist, so that was £700 pound before we even strted our holiday, I booked with you as my friend recommended you but unless this complaint get resolved I will never use your servicews again, I am so disapointed and as for green motion I would never use them again.there was no compassion shown at all and I am a disabled customer, plus I had already paid directly to you for the carhire, please can you help us get some sort of refund as you can understand what a vast amount of money to have to pay, what would have happened if my daughter did not have any savings
please could you get back to me as soon as possible I have just read the paperwork and it does not say anywhere you will have to pay full insurance if you do not have credit card and we thought the card we had was a credit card and also say there a 2 hour grace so why was I old it was too late we could not cancel the rental, I want his fully investigated as if I don't get a good outcome I will be taken it further I feel we have been badly treated and I do not feel green motion should be allowed to operate in this manner. i have enclosed a copy of what we were made to pay
I look forward to an early reply to this complaint

yours sincerely
m Pearce

Hi Sir,
My to and fro flight ticket booked through Expedia in jet airways got cancelled and till now my cash not refunded. Please refund the amount as soon as possible. I have called and complained the same problem 3 months before. Till now no communication I got. My ticket was from dammam Saudi Arabia to Cochin India. Tkt traveling dates was 10th July and return on 15th aug 2019. Itinerary no is [protected]. Ticket no to is [protected] and fro is [protected]. Jet airways code for to is OHUEGE and fro is BTYRWJ. Please do the needful soon.
MITHUN Ajithkumar
Mail: [protected]@yahoo.com
Phone: +[protected]

I booked an all inclusive (including admission) guided tour of the Louvre art museum in Paris through Expedia Local Experts. At the appointed place and time a guide did not show up. I called the local company providing the service using the number provided by Expedia. There were 10 other people waiting at the appointed place with us that were similarly affected and got the same response. The local company in Paris apologized but said unfortunately the guide would not be available that day and I should try to get tickets to get into the museum on our own (too late - they were sold out for the day) and get a refund through Expedia. The same day I went to my itinerary on Expedia and described the problem and requested a refund. They said that they would have to confirm with the company in Paris that the service had indeed not been provided and that it would take 24-48 hours. After 3 weeks of the same form email saying it would be another 24-48 hours because the local firm wasn't responding they finally told me that the local company in Paris had denied my request for a refund. The service was never provided. In fact, it cost my family an opportunity to see the Louvre because it was our last day in Paris. It's literal theft by Expedia.

I started using Expedia recently, I travel a lot for businesses and I thought they would be a good company. Unfortunately Expedia are crooks. I booked a flight with Cancellation protection, my schedule changed and called Expedia to change the date of my flight. Expedia simply can;t change a fight, they ask me to call a 3d party insurance company and told me that the ticket can only be canceled in the even of an emergency. Expedia books the cheapest air fairs that does not carry cancellation and no matter what insurance you take your ticket can never be change once purchased, I will never use Expedia again, I had to buy a new ticket.

Hi,
I feel sorry to say that I had a horrible experience at the Skyline Hotel on Aug 5th, 2019.
On July 31, 2019, I booked "Standard Room 2 Queens Beds, with Waterpark passes for four" package on Hotels.com (the image of the similar package captured on Aug 5th, 2019 is attached). However, I have only received the confirmation letter for the room without Waterpark passes. When my family arrived and checked in at the Skyline Hotel, I was informed to pay almost $150 CAD extra cost to get the waterpark passes for four, as there was no record in the confirmation letter showing that we had bought the waterpark passes. While my argument is that, the statement of four water passes was missing in the confirmation letter.
The Skyline Hotel had done nothing to help to solve the issue and the front desk recipient only advised us to call the customer service of hotel.com. After two hours of being constantly switched to other departments, I received an answer that the package I purchased has the room only. Since the evidence of waterpark passes in the confirmation letter was missing, thus I was unable to argue or negotiate with them. Yet the price I paid is certain that it included both the room and the Waterpark passes. The total prices I paid were = $298.46 CAD(cost.jpg), which consisted of $220 + $61.47 (taxes & fees) + $28.04 (mandatory fees). The hotel.com shows the $220 would include the waterpark passes either revealing in the title or the detail (image 1, 2, &3), while the price did not contain the passes was $150. In my case, I paid almost $300 plus $22 parking fees just for a room of a three stars hotel on the last day of the long weekend, which is considered as the unreasonable and unjustifiable price. Additionally, since the statement of waterpark passes was displayed on the website yet the confirmation letter did not show this detail, we doubt that this entire incident was a deception.
The experience of staying in the Skyline Hotel was unpleasant as we felt we had been taken advantage of. I look forward to your clarification and a resolution to the issue.

My hotel.com confirmation number is [protected]

Regards

Wei Jen YU

hi there, i reserved the banff voyager inn hotel on july 16 2019, but i was not sure about the price so i called the expedia same day and confirmed that i dont want this booking anymore, i want to book another hotel, so on my end i thought that the previous booking is cancelled and i booked another hotel which is ELK AND AVE, I dont know if there was a confusion in between. This agent did not understand that i want to cancel the previos booking and book another hotel, thats why i called them. They did there investigation and deniying my refund. I am so upset right now. I want my money back please help here if you need further information or details, please cantact me on my e-mail adress [protected]@yahoo.ca .

A group of women from local NGO were denied entry and service at the Restaurant because they were not serving "gay people".

The women made a reservation few days ago and were planing to celebrate here a well done local initiative against woman violence. Aparantly someone confused their PEACE-Flag with the LGBT-Flag and denied them further service with note that they dont want any gay people there.

LGBT discrimination!
A complaint to serbian authorities was filed.
Many NGOs in the surrounding have been informed about the occurance.

Here the link to the local newspaper report about the occurance.

https://www.pancevo.city/nvo/eskalacija-homofobije-u-tutinu/?fbclid=IwAR2LPmLDG-ln-DACn0lgZjkn9E8IeUgNV82Tg5KCkUZLJQ-4drbXAm7p4-A

And the official response of the organisation

https://www.facebook.com/impulstutin/posts/2339573006127307?__tn__=K-R

Please stop offering services of this Hotel

The first I knew there was a booking for myself to a hotel in Switzerland was when expedia advised about check in that day

I never booked a room

I searched through Expedia for a room in late Aug.-Sept.

July 25 I received this notice
July 25 was check in date
I was in Canada

I am requesting a refund for this Questionable Billing Expedia has levied against my Visa

my booking reference with expedia was 7424984720689

mislead by expedia agent when i phoned regarding my son not being able to fly for health reasons, was told i can get a refund or rebook later. when i phoned to rebook i was told that my ticket was non-refundable and not changeable.

it was insinuated by expedia that i was lying. when i asked them to listen to the call recording when i phoned on 13 may 2019, they suddenly couldn't.

it is fraudulent of expedia to only print and point out that a flight is non-refundable only once you have paid for your ticket.

i have lost $1500 because of an expedia agent not knowing his work and misleading me with wrong information

very unhappy about wrong advice given by agent, otherwise my son would have used his ticket

Itinerary #7454506877107: I booked and PAID for a hotel in Alcati, Turkey on July 18th. The hotel called me and told me they canceled my already paid and confirmed reservation and gave it to someone else. Expedia issued me refund but only for the hotel and not the insurance. I paid $355.74 and they only refunded me $337.74. I received an email saying I had to call them back to receive refund for the insurance. I called them multiple times but the kept transferring to representatives who did not know what they were doing. They said needed my credit card information to issue the refund for the insurance. When I had asked why they couldn't issue the rest of the refund to the original source of payment, they said their policy required for a credit card. Initially I refused to give them my credit card info but as I wanted ALL of my money back I relented. I gave the Expedia representative my credit card number but he proceeded to ask for the expiration date and the CVV code. I refused to give them my CVV code and they have not given me a a full refund.

Expedida Itinerary # 7437727318115

On July 22, 2019 my two sisters and I were traveling from Bakersfield, CA to Greenville, SC for our other sister's funeral the next morning. Our flights were from BFL to PHX to DWF to GSP. The first flight from Bakersfield was cancelled due to mechanical issues. When we went back to the ticketing agent to reschedule our flight we told her it was imperative that we are there in time for our sister's funeral in the morning. She told us it was not possible and put us on a shuttle to LA and rebooked us flights that got us there at 1:40 PM the next afternoon. Once we arrived at LAX we checked again to see if there was any way we could get there in time for the funeral. This ticketing agent told us we had to specifically ask at the place where the cancellation occurred to switch airlines if necessary and she didn't have the authority to do it there because it wasn't the city where the cancellation occurred.

This policy is so wrong! The first ticketing agent should have done this on her own without us having to ask when it was an important event that couldn't be postponed. None of us knew we had to specifically ask to change carriers if necessary. The second agent told us the best she could offer was to put us on standby on other flights, but since there were three of us traveling together she did not recommend it. We ended up sticking with the flights that got us there at 1:40 PM and all three of us missed her service. Shameful!

Not only that, but every flight we encountered delays, cancellations and mechanical issues. I have never in my life been on a trip with so many issues! I have also written to American Airlines, but have not yet heard back from them.

We fell like we should receive a partial refund because they didn't reschedule us on another airline we missed our sister's funeral.

Sincerely,
Peggy Smith