Expedia
Reviews and Complaints

I booked a room through Expedia for two nights 7/22-7/24. As I went to check in, I was told that I booked a smoking room. I told him that the room was not described as a smoking room, plus I have two under age kids 11 years old with asthma and a 17 years old, so I would not book a smoking room. The hotel was fully booked, he couldn't change our room. He said what he could do is send someone up with us to spray the room. I asked if that would help he said yes. As I open the door, I took a step back and lt the man spray, it was disgusting. Those of you working for Expedia who don't smoke and have not spent a night in a smoking room should try it, maybe you people would have a better way of doing business; by having empathy for you customers. 10 minutes after the room was sprayed, it went back to the same condition, so I sprayed again with Lysol. The kids started coughing nonstop, I took them to the balcony while I call Expedia. It was around 8:30 pm when I was on the phone with Charlene who spoke to the front desk about a refund so that she can move us to another hotel. When she came back on the phone, she said that she spoke to the guy that they will not charge me for the night. We spent almost two hours on the phone because almost every hotel was booked at that time. She booked a room for me at Pocono conference center for $ 222.00 which I didn't mind because I knew my children would not be able to sleep in that room. As we went to the front desk to let them know that we would not be spending the night there, he told me that I will be charged for the night and Expedia should reimburse me the money because it's their fault, not the hotel's fault. Charlene had the nerve to get back on the phone telling me about hotel cancellation policy before 4:00 pm. My question is how I called you at the time mentioned above, you made sure I would not be billed for the night, booked me for another hotel and tried to tell me about cancellation policy. Someone by the name Mari emailed me from Expedia saying that the hotel refuses to refund my money for the night. Mari or whoever has the power to do something listen back to that conversation that night and get back to me. I don't have $ 100 to pay for a room that I was not able to sleep in, and Expedia needs to mentioned if the rooms are smoking or non smoking. After reading this email from Expedia, somebody needs to contact me bacause this is getting really frustrating. case# S-[protected]

After selecting a flight and hotel package to Istanbul was presented with a price. I pressed purchase and entered my card details but it refused to accept payment. After several attempts with alternative cards I contacted the Customer Support who repriced the holiday package and made is £400 more. When I challenged the price that is shown on website only to be told that it's no longer available and it takes time to upload fresh prices. However, they will price match. Unfortunately, the will charge me the £400 extra but it will be refunded on price match claim and the Agent helped to submit claim. Which I duly did.
Unfortunately, since then I have been asked to provide screen shots of showing hotel and flights and price. Which I sent as well the URL. SInce then they've asked for hotel cancellation policies and it's going on and on and they're not refunding the difference.

My assessment is that the lower price presented is just a way of getting a call and then overcharging. The price guarantee is a scam. Please stay away from this site.

What a mess, I will surely reconsider many many times before booking again with you guys.

Your support agents have made wait for ONE HOUR doing a call from Dubai to the US; do you understand what does that mean for someone having a flight after 7 hours, and calling at 12 AM trying to understand how much luggages he has so he can buy more if needed because FlyDubai is not accepting to change anything and this should be changed only through the agent.

Either you guys want to act like agent and take full power when a request to amend a booking is not possible other than through you, or just go and screw the hell of this screwed up business. and By the way maybe you should train your agents to be faster, smarter and quick problem solvers, without my need to keep searching for a supervisor who will also end up not solving my simple question: HOW MUCH LUGGAGE AM I ALLOWED TO HOLD WITH MEEE IN THIS FLIGHT? flight itinerary# [protected]

I recently booked a flight for myself and my staff out of Dallas DFW to Atlanta Georgia 07/28/2017- 07/30/2017. When I went to the airport to return to Dallas I found that my return flight took me to DAL which is 30 minutes from DFW the airport I took of from. This is the second time this has happened in a year. I did not call expedia because nothing was done the first time this happened. I was informed the first time that it was my fault which may be the case. Im 56 and I generally book flights only around 15 times a year; I may be somewhat technologically challenged. But Expedia should come up with a bulletproof method to prevent a roundtrip ticket ending at a different airport! Please inform me if this problem gets corrected so that I might be able to use your site again. The 5 alaska airlines that I purchased for travel in november were purchased directly through the airline. The two ticket I purchased on british airlines to rome later this month were purchased directly from british airlines shortly afet you sent me to the wrong airport the first time. Being within a few years of retirement I plan to travel more frequently and would love to use expedia but will not if this issue isnt resolved.

Sincerely

Evan Willian

I booked my package holiday with Expedia based on the name and brand of Expedia, assuming that I can trust their good name in the market for booking a good hotel for myself and my family. Itinerary No: [protected].

The hotel which was booked based on the grading and viewing on Expedia was Horison Hotel in Bali Seminyak. To our disappointment, the hotel was poor and filthy not fit to be graded 4 Stars.

I have sent numerous emails to Expedia Customer Services with evidence and not received any response from Expedia to date.

This review is regarding a cruise booked with Expedia group department. Please BEWARE and avoid this option at all cost. I was charged with booking for a group of college friends who are celebrating 25th Anniversaries. As a frequent customer, I decided to use Expedia. However, this experience has been less than pleasant.
Issue #1: I was not aware of the limited access I would have to an agent since that department is only available 8-4pm and booking with them meant you could only speak to someone in that department regarding any questions pertaining to your book. This was a huge inconvenience for a working customer such as myself.

#2: I was sold very hard to use a certain credit card which would automatically give me and the rest of cruisers 150$ on board credit for booking with this particular credit card. However, we were never advised of the need to submit additional paperwork (21 days prior to sailing) to redeem this offer. I finally had a moment for look over our reservation and Itinerary 20 days prior to sailing to make sure everything looked good for our vacation of a lifetime. I then came across a form that stated it needed to be done 21 days prior to sailing to redeem our on board credit which was a huge selling point for us even choosing this particular cruise. I immediately contacted Expedia and was treated so poorly that I now feel compelled to end my long standing relationship with this company. From long wait time of ½hr plus to being sent around in circles and being misinformed and not being dispatched to a manager as requested. It’s clear Expedia didn't want to assist me in resolving this issue and thought that giving me the run around would discourage me to go away. Unfortunately, I felt I was taken advantage of and wanted Expedia to take some responsibility and work with me to resolve this situation. After several calls in attempt to speak with a supervisor, I was advised that one would contact me within 24hrs . I’m still waiting for a call back. I'm know approaching 10days to sailing and was sent an email stating that my claim has denied still no call back. I attempted to contact KAREN in group booking who was assigned my case and left messages and no call back. In the meantime I spoke to agents who were either rude or very dismissive saying that I should have read my contact so basically even as a loyal customer nothing could be done to rectify this situation. I strongly believe my booking agent was more interested in selling this credit card opportunity to me for whatever kickback or commission that may have been in it for her own benefit rather than provide me as customer with the information needed to make an informed decision. Please BEWARE and do not trust that Expedia's agents would be looking out for you as a customer.

I had a b and b booked with the above for the 16th july for one night. The agreement when I booked was that if I cancelled before 6pm the day before that there would be no charge. I cancelled at 11am on the 15th July and received an e mail back from hotels.com to say that all was in order, the room was cancelled an no charge applied as I was within the agreed time frame.

However, according to the b and b, they never received any message from hotels.com and when I didn't arrive I was charged for the room as the b and b said that according to her correspondence from hotels com that it was a pre pay agreement( which it wasn't).

I have sent many emails to hotels.com about this, I have phoned them and no one has phoned me back having promised to do so. I do get emails and the last email informed me that I was to get my refund from the b and b directly. They also say that they cant get in touch with the b and b. The owner of the b and b said that no one has tried to contact her from hotels.com.

As you can imagine I am deeply frustrated as I was charged 64.84 on my credit card on july 17th when I clearly should not have been. The issue is between hotels.com and the b and b (Rusheen House Galway). I should be refunded by hotels.com and then they need to sort out their own business with the b and b.

I paid for a car rental hotel round trip tickets to San Diego.
When arriving to San Diego I called the car place thinking it was a local company and asked where is the car rental company "CARmal" so I can pick up the car and they responded were a service ..I explained my challenge and it was told to me this has happened b4 with Expedia and basically I'm out of luck and they'd cancel my second car but I can't receive any compensation for half I needed to call Expedia...that was an hour on the line to the Philippines which I was chastised for what was their portals mistake and again they would not reimburse even $40 of their mistake and I had to rent a car $230 out of pocket and the hotel listed is actually a hostel but listed and approved by Expedia as a hotel which is not what I signed up for I'm 50 not 20 and a hotel as listed and approved by Expedia is misleading and in my opinion lying to clients expecting a hotel. I'm extremely disappointed and disgusted by this company Expedia for glamorizing and misleading clients on the site into false information basically trapping persons by false advertising and taking money in full leaving NO recourse by the company's or with those they are affiliating themselves with. I will never use Expedia again and will file a complaint with the better business bureau. Outsourcing has become a huge challenge when trying to get any kind of help or movement for any kind of reimbursement ...basically your screwed

I broke my leg in Greece in August 2015 while under Expedia's travel insurance. My return expenses and arrangements were well handled.

But the medical expenses were over $16, 000. but AON paid zero.
Moreover, even after 6 months and 6 insistent requests for a detailed "Explanation of Benefits" they have totally refused to provide one.
AON Claim Number: 16EXC65606 2670958

The AON company appears to be totally SLEAZEBALL.
How about Expedia?

John Malick
[protected]

I book car in on the Expedia website for car hire in Menorca. The car hire company was OK Cars. I paid Expedia £114.23 for one weeks car hire.
We arrived at Mahon airport on 24th June 2017. We waited approx. 1 hour for the shuttle bus to take us to the car hire office in the middle of nowhere.
We were met with a queue of about 100 people waiting to pick up their cars.
We were given no information by OK cars only that we had to take a ticket with a number on to wait for our turn. We had no. 86, the people then being served was 38. We queued for another 2 hours with no information on how long it would take. The staff were very rude and unhelpful. We decided to phone Expedia Customer support and cancel our car hire. We were informed it had been cancelled and we would get a refund.
To date I have made approx. 7 phone calls chasing my refund each time being told it was still being dealt with. Also saying I should phone the car hire company my self. My contract was with Expedia not the car hire company.
I will never use expedia again after this experience, I am so frustrated its taken so much of my time and still have had no refund.
C. Malcolm

I booked tickets via Expedia in February, for my trip from SLC-CCU on 29th November 2017. The first leg of the trip was with Alaska Airlines. In May, they rescheduled their flight. I was asked by Expedia to cancel my booking and take the refund. I asked for a change in the booking of the first leg instead. It took them 7 full days and numerous phone calls (with the assurance of solution in 48 hrs, every time) to finally book me on a Delta Airlines flight.

Cut to July, Singapore Airlines (my major carrier) reschedules couple of flighta and I end up with a possible misconnection. Again, I am assured of resolving the issue in 48 hours. It has been three days, and every time I call, "We will send a mail to Singapore Airlines for a waiver code to book you on a different flight" is the response. I still do not have a confirmed reservation and they do not have a clear answer either.

I'm having a problem with a reservation that I just did with Expedia.
username: [protected]@yahoo.com
itinerary: [protected]

When I was searching, I picked Free airport transportation and Free breakfast, so that why I choose Intercontinental Miami Doral, but, after I paid, the itinerary says that the hotel will charge me for breakfast, wifi, everything!

I think that it's a mistake of Expedia search filters, but it's not fair that I'll pay for their mistakes!

I'm complaining specifically about the free breakfast, I read the detail of the room I bought, Deluxe Room, 2 Double Beds, it says Breakfast included, and Free cancelation until Thu Aug 15, as seen in the screenshot, so, I think that, because of the room I choose, the breakfast is included, and I'll get Free Parking as well as Free Cancellation (until Tue, Aug 15)

Anyway, it's not clear which services I'll get there, the ones in the room detail? or the ones in the Itinerary downloaded from the Expedia site, it's confusing!

I've contacted the hotel directly, and they confirmed that breakfast isn't included

I'm sorry but clearly, this is Expedia mistake, the information on their website is not clear, I would choose a different hotel, their website has wrong information, because breakfast isn't included, and their website says that is included, how can they compensate me? I would choose another hotel if this information were right...

Expedia published wrong information which leads me to make a wrong choice!

They offered me a $ 50 coupon, but, I think $50 doesn't cover 5 days of breakfast for 3 people, one breakfast is $ 18 so it will be +/- $ 270, it's important to remember that Expedia website is showing wrong information which leads to wrong choices, I think a $ 50 it's too little.

Help !

Dear Sirs,

I will be seeking legal advice to see if UK / Scottish contract laws have been broken.

My first experience with Expedia has left me with the firm belief you are a sly and untrustworthy company.

11.30 - 11.45p.m. 17th July 2017 _ I had trouble due to a confirmation not going through when booking a hotel in Harrogate, England and being asked to resubmit my credit card details. In order to prevent the possibility of a double transaction I called your help line number and spoke with Faif (male) in Bangalore India.
Overcoming what I interpreted as attempts to give lesser value i.e. no breakfasts for the same cost and then quoting a different, higher price to the one I was looking at, he eventually agreed the terms of the "contract" and price was exactly as the screen view I was looking at. Faif then confirmed all the details - I agreed they were the details of the proposed purchase - Faif asked me for permission to make the booking - I gave the permission and then Faif came back and said the price had increased - this after we had agreed the contract !

I do not submit to such underhand sales methods so I refused to continue and it was left that Faif confirmed no transaction had been made on my credit card, the details of which I had given to him.

Today, I checked with my bank who stated permission for the card was given at that time but with no transaction amount - was this to allow Faif to fill in a higher amount once he had extracted an increased amount.

I will never use Expedia again and will find out why Trip Advisor linked me, without asking, to Expedia.

I also subscribe to the legal advice service from which? our UK consumer champions to find out if UK contract laws were broken as the price change occurred after contract terms were clearly specified and agreed - then changed.
Yours sincerely,
Mel Goldie

I contacted ExpediaForTD regarding a flight that they were showing that was $50 more than the airline website. When I questioned this they replied:

"Kindly be informed that We’re so confident you’ll find the best price for your trip on ExpediaForTD that we guarantee it! Find a cheaper identical trip within 24 hours of booking and we’ll refund the difference – and give you an ExpediaForTD travel coupon worth $50.

To take advantage of the Best Price Guarantee, you must submit a claim online within twenty-four (24) hours of your ExpediaForTD booking. The claim will be verified by our customer service representatives, and you will be contacted with respect to the validity of your claim within 72 hours.

To submit your claim online, you can go to the following link: htthttp://www.expediafortd.com/p/info-other/guarantee.htm?&fram=&chms=12613

I went to this link and tried to add a screen print of the actual website but it was too large to attach to their file, so I sent an email right away with the screen print. They did not reply for several months and I had to keep emailing them. Four months later they emailed me that my request was denied because it was not in the 72 hour time frame. I emailed them back that it was actually less than an hour between the booking and the email. This was in February and I am still trying to get my $50

I booked hotel in berlin ibis styles on line on 17 march 2017.in the email from expedia it states "your reservation is confirmed. No need to call to reconfirm. I thought this was confirmed in the easy requesting what time to arrive at hotel my option was I do not know.

Ibis confirmed the reservation 45990.

On the day of travelling in the morning I received an email saying my credit card was not valid. I had no way of responding to that email, our plane was delayed by 3 hours, I could not contact the hotel.

When we got to the hotel, they said our rooms were booked out, this left us stranded in berlin. The receptionist at the hotel did not care about our situation and said twice"what do you want me to do about it"?

I asked if there were any ibis hotels local with vacancies, she phoned and booked one for us. We had a taxi there, but it was too far out of the centre and the next day we moved to another hotel. My son phoned expedia the night we arrived and was on the phone for a long time spending all of his credit, we he did get through they said they would transfer him to an english call centre then he was cut off.

This was so annoying and we were very let down. Our holiday cost us over £200 more in hotels and taxis and worry and time spend in sorting accommodation out. Expedia only wanted the booking and the hotel did not even look for rooms on the other nights we booked.

Terrible service.

Also the email sent from expedia looked like a spam. It had misspellings, bad grammar and it said please email your credit card number, which I would never do. It also referred to me as shirley which companies do not usually do.

To Whom It May Concern,

I booked a hotel reservation for a trip to Boston and Expedia charged me more money than the website had advertised the hotel as. I called Expedia and they recognized that they made an error and provided me a $200 credit toward a future hotel or vacation package I book through Expedia to compensate for their mistake. I was not refunded the excess money Expedia charged me for the hotel reservation, but I was ok with this as I was provided the $200 voucher to use for future travel. I was told this could be used toward any future hotel or vacation package I book.

On Wednesday July 12 I decided to book a vacation package from Boston to Fort Lauderdale. We are traveling with another couple who already booked their flight and hotel, so I decided to use my voucher to book the same itinerary as our friends. When I tried to apply the coupon I was not able to, so I called Customer Service for assistance. My initial call was made at 11:03 PM. I was on the phone for one hour and 26 minutes before being disconnected by Expedia (I took a screenshot of the call information as I could not believe how long it took for the Service Department to assist me). Fortunately Expedia called me back after disconnecting the call, and I was on the phone for an additional 51 minutes (again I took a screenshot), before I was told by the supervisor I was speaking with that she was unable to book to vacation package. When I asked why she told me that you could not book a vacation package that included a Spirit Airlines flight using a coupon or voucher. I was floored as I was told the $200 voucher provided to me as compensation for being overcharged by Expedia could be used toward ANY future hotel or vacation package I booked. I was not informed that there were any stipulations or extenuating circumstances that applied to this voucher.

I spent nearly 2 1/2 hours on the phone with Expedia's Customer Service Department, spoke with four different people all the way up through Management level, and no one was familiar with this rule regarding Spirit Airlines flights. I wasted my entire evening on the phone with Expedia only to not be able to book my flight and not be able to apply the $200 voucher credited to me due to an Expedia mistake.

I am more than happy to discuss this on the phone if someone is willing to call me.

Very respectfully,
Mackenzie Williams
[protected]@aol.com
[protected]

I made a reservations via the internet for the above hotel in Great Britain. I selected the option of having it paid for by the people when they checked in. It was for my daughter and her husband. They went and they were charged about $20 to $30 more than the quoted price BUT my credit card was charged, I NEVER AUTHRIZED THEM TO CHARGE MY CREDIT CARD. They did have my credit card info because they asked for it when I made the reservation online but I clearly selected the option that the hotel would be paid for by the people who stay in the hotel room that night (my daughter and her husband). I was cheated.

I booked the flights for my parents on Expedia for TD website on Jun 23, 2017. I booked the same flights for myself in another website at the same day with lower price. Per the below price guarantee policy in their website, I submitted the claim at the same day on Jun 23, 2017, and received the auto reply from their customer support team. They have created 2 case ID, one for my dad, one for my mom. I received the response for my dad's case ID: [protected] and been told that this is not eligible to participate in the program as it is not 'apple to apple', I replied to them on Jun 28, 2017 with all detailed information as the carrier, product, date/time, flight numbers are all the same. So far, no response from them. For my mom's case ID: [protected] (they created on Jun 23, 2017 and promised to notify me by email within 72 hours), I have not received any updates as of today.
Their policy: We’re so confident you’ll find the best price for your trip on Expedia For TD that we guarantee it! Find a cheaper identical trip within 24 hours of booking and we’ll refund the difference - and give you an Expedia For TD future travel credit worth $50.

To take advantage of the Price Guarantee, you must submit a claim online within twenty-four (24) hours of your Expedia For TD booking. The claim will be verified by our customer service representatives, and you will be contacted with respect to the validity of your claim within 72 hours.

We were calling the 800 no for super 8-- we called the 800 no online saying super 8-- the sales rep booked us with the st. Charles rock super 8-- took our cred cd-- we called that super 8 to make sure of the rooms to find out only 1 bed was avail- we needed 3 beds--for 2 rooms-- we cancelled those rooms and told the agent on the phone we needed a cancel no-- he told us he could not and would book us in the airport inn -- we did not want to stay there - it was not a super 8-- we got 3 chs on our cred cd totaling approx $172-- we called these motels- the airport inn would not refund it so have disputed on our card. Come to find out we were not talking to super 8 but to expedia- they would not refund us-- we have proof we stayed in another motel in fenton mo. Lynda lynn

July 7th 2017
To: Expedia,
Formal complaint regarding lengthy delays and poor customer service – Alitalia flight

My name is Eran Bineth. My family and I (3 members all together, one of which is a 3 year old baby) have traveled with Alitalia to New York via Rome and back. I must state that I have never encountered such a poorly planned, executed and inhumane return trip – and hereby submit my detailed complaint.
1. The July 7th AZ 603 flight was scheduled to leave at 18:05. We arrived to the airport 3 hours before flight, waited on queue for over an hour just to learn that the flight is delayed to 21:30, and further again to 22:30. We were finally admitted and re-assigned new transit tickets – AZ 803 flight from Rome to Tel-Aviv (scheduled to leave at 14:35) instead of the original AZ 806 flight (scheduled to leave at 09:30)
2. Nobody has informed us of the delayed flight even though staff was aware of it more than 3 hours before take-off. Furthermore, the aircraft stayed on track on its passengers for another two hours before taking off, amounting the delay to over 6 hours!
3. The flight finally landed July 7th 13:55 Rome time. Due to the later arrival, we hurried to our gate to catch the AZ 803 flight, arriving just before final boarding and witnessing more than 10 passengers boarding the flight, while we were refused! We later learned that our seating assignments were resold, and while 11 seats were still unassigned in the aircraft, we were denied boarding and referred to transit gate.
4. At transit gate we were offered the AZ 814 22:30 flight to Tel-Aviv, which implied 13:30 hours after the scheduled flight and 08:30 hours waiting time in the airport. Nobody was open to hear about the waiting time we have endured in NY or care that we are traveling with a baby that could not endure this additional delay, and thus we were refused a hotel or even a lounge (I am a Sky-team member), despite the strict IATA customer service regulations. The staff was rude and also not willing to assign us to the Arkia IZ 5390 17:55 flight from Rome to Tel-Aviv !
5. The flight was further delayed and left only around 23:10, amounting a total late arriving of 13:40 hours and overall waiting time in airports of 14:30 hours!
In light of the poor service and the extremely long delay, I believe your response and the maximum compensation defined by airline regulations is in order.
Eran Bineth.