Expedia
Reviews and Complaints

Expedia.com Price Match Guarantee says that if you find the exact same vacation package with same flights, hotel, shuttle, etc for the exact same dates that you can file a Price Match Guarantee. I booked a trip to Cancun at 6pm costing well over $4000. The very next day at 2pm I saw that the exact same trip on Expedia.com was $236 dollars less. I immediately called Expedia Customer Service. The gal said that I could cancel my vacation and re-book it to get the new price, or I could do the Price Match Guarantee online since I was within the 24hr time period. I submitted the screen shot with the new pricing to the Expedia Price Match Guarantee. I got a response the next day that they were denying my claim because the cancellation dates were for Oct 7th instead of Oct 6th, which was on my original booking. Of course the cancellation date would be a day later I found it a day later. It was within the 24 hour time frame. I feel that Expedia 24 hour Price Match Guarantee is really only for the same day. I felt that I was lied to and taken advantage of by Expedia. They have horrible customer service, you can't talk to the Expedia Best Price Guarantee people. You can only contact them by email. I've sent numerous emails only to get back different responses each time. Expedia does not live up to their Price Match Guarantee. This was on their own website. Unbelievable. I will never use Expedia again, and I hope that others will follow.

When I have purchased tickets through he company Expedia Appraisals, the rep offered to me to obtain the insurance. He was so persuasive and told me that it would be more secure for me, but it was waste of money. After 2 weeks, I wanted to return tickets and get refund, but the team refused to do it and told that it was their politics. Terrible services and don’t trust what they have told about the insurance, because it wouldn’t help you.

Fast facts:
1. I paid 217 USD in advance, ensuring, 2 nights in an apartment in the August 3 to August 5 for two (02) adults and two children. I decided on this option as the page mentioned that Expedia had free parking and the photos that appeared in the room saw everything spotless and new.
2. After paying when I get confirmation clearly mentioned that no front desk and for check in you have to call and inform in advance the time of arrival so that the charge made in check in respective. I called ahead and reported that arrive at the hotel about 2:00 pm after at least 10 call attempts was that I attended a woman who told me that there was no problem and that everything would be ready for my arrival and that I waited a room on the ground floor as requested.
3. I get to the hotel with my family and begins the show:
3.1 play the doorbell at 2:11 pm for someone opened me and no one opens me. I hope in the summer sun in Miami, about 38 degrees C wind chill, humidity 78% approx 15 min, until the manager Mr Vitali me are the door. During the 15 minutes I was waiting I called many times and no one answered.
3.2 Mr. Vitali brings me to the 2nd floor by the stairs and start to detect the stairs and corridors are dirty and smelly (smell of it was cleaned with dirty water and cigarette smell), I note pegostes on stairs, dirt in the grooves of the floor tiles, open boxes of electricity, (nothing to do with the pictures shown on Expedia). To see photos.
3.3 Activity room # 23 and what I see is an old room, smelly, wooden floor with broken parts, quite deteriorated and generally any old kitchen, sofa bed, table, TV (nothing to do with the pictures shown on Expedia). To see photos.
3.4.- One of the reasons why this place was chosen was because it had free parking. Parking is on the street, there is no way this place guarantees a uo his manager put the guests or the safety of the vehicles.
3.5.- We claim the manager to return my money as the room he showed me has no resemblance to the one on Expedia. Mr Vitali tells me that if I wait about two hours cleaning a room on the ground floor and I give it, I say to Mr Vitali I want to see that room and when I see though was much better than the # 23 yet it looked nothing like the photo of Expedia.
3.6.- I call Expedia to claim what happened and then approx. 30 min, Expedia supervisor gives me the good news that they would return me the money, I went the next step and finish these Site 2 nights at the Miami Airport Hiatt House happy and content.
Conclusions / Complaint
1.- Expedia despite refund the money of the reserve, which I appreciate.
2.- Expedia, Booking are now publishing fake pictures of the rooms and inside the hotel

Ramon Yanes
mail: [protected]@gmail.com
Celphone +[protected]

In or about May, 2015 of this year, I planned a trip to and from NY to Chicago for myself and my mother. I paid for the trip over the phone and expedia personnel took my information of my Expedia Account. When I received the itinerary via email, there were things missing, such as my account information, travel itinerary, etc. The Expedia personnel had not input my Expedia mileage points, the correct Expedia account for which I would be credited and the frequent mileage. Instead, it reflected a generic Expedia account number. Ultimately, I had temporary arrangement to obtain my boarding passes but they advised that I had to call back to Expedia to get the credit for the travels and have my frequent flier miles also reflected. I had the run around from Expedia customer representative and had quite email exchanges that followed. I have yet to receive credit for the travel purchase and my account information reflect the travel I made and the total I paid.

I had gone to Budapest, Hungary few years back and similar incident happened. Total, I have not been credited with any miles worth of travel I had already made and I see nothing in sight. It's misleading and misrepresentation for any travel company to assure its customers that they will offer something and not do it. Secondly, as an entity that has received payment from me, they should not reflect some generic account number, other than the customer account number!.

I would like the credit due me and my account information for both Budapest Trip and recent Chicago - NY trip !.

Some 6 weeks ago my Friend was unable to travel to Las Vegas because of a family bereavement the day before we were due to fly. I immediately contacted Expedia via phone and after half an hour when the operator in India realized she would have to take a protracted time to cancel both Flight and Hotel decided she couldn't hear me stating that she would cut me off. I continually stated that I could hear her stating that I knew what she was doing. She still cut me off. The next gentleman was more understanding stating that 'the Lahore call center do that all the time' !
The gentleman took over an hour just to cancel the flight though when I arrived at the airport this had not been communicated to them. I then said can I now cancel the hotel. After a big gasp he told me he wasn't able to contact them and gave me the hotel number to do it myself. Being that i live in England and the hotel was in America I waited until I arrived. The hotel were fantastic and did not even charge me for one night of the 6 that were booked despite their website stating that they would.
Various e mails 6 weeks later have not provided me with a simple notification that my friend did not fly or take the accommodation so that he could claim for insurance purposes. They have apparently purged their systems so have no record of any transactions. I'm not sure how that works for tax purposes in the the country they pay their taxes (if any) in but it must be very lucrative for Expedia. The amount they have made from my friends aborted holiday is almost £1, 300 as both the airline (Virgin) and the hotel (Bellagio) have confirmed they have not taken payment. My friend must now contact the hotel and the airline direct. Something after his tragic loss that i'm sure he could do without.
In summing up if you can guarantee 100% that you will not have a problem then use Expedia. If not then you can kiss goodbye to your money. Its your choice

I tried to change my flight and the only way possible was calling an UK number.

A long distance number.

They will put you on hold for a long time, wasting your money, and after that, you realise that you are speaking with India

Those people obviously cannot help you, they do not know anything, but they keep on putting you on hold . You can easily spend over 2 hours in a long distance phone call and after all that waiting they tell you that they cannot help you. That there is not a flight available for the dates you want. But when you go directly to the airlines site and you can find a flight available.

After realising there is a flight, then they overcharge you 3 times the airline fee.

And if you complain, then, after all that time waiting and all that money you spend in a long distance call, they just hung up on you

And where can you complain?

NOWHERE.

MY MOST EXPENSIVE FLIGHT EVER WAS WITH EBOOKERS.
NEVER, NVER I WILL USE EBOOKERS. AGAIN.

ebookers.com was a terrible travel agency. They do not provide accessible contact information to customers, as they only provide one international phone number (supposedly based in the United Kingdom). There is no email and their chat service is no good for making changes to the reservation.
If you do get in touch with them, they are rude and useless. They hanged up on me when I wanted to make a change to my reservation.
Finally, the payment is via debit card. Credit cards have a penalty fee. This is so that, if you make a mistake in your reservation, they can still charge you.

Booked a car and when my son went to get the car at Hertz they did not even have a car, and said that Expedia never checks with them to see if they even had a car. But Expedia right off the bat charged me $88.00 for insurance, when the website sight said no charges until the car is returned. But not so Expedia NOT Hertz charged for the Insurance on a car that did not EXIST, took me two days and 10 phone calls to finally get them to admit I was due a refund. But it was all the [protected]@ that I had to endure, talking to once again someone that had little knowledge of the english language especially
the definition of words. STAY AWAY FROM EXPEDIA, this was my 1st and last EXPERIENCE WITH THEM. CUSTOMER SUPPORT==CUSTOMER AGGRAVATION==CUSTOMER SUPPORTLESS. I'm so tired of the way these people online do business. From what I have read most of you have also.

I took my mother on a vacation to Paris and booked everything through Expedia. Whilst the airline (Air France) was very good, the organisation of our travel to our hotel from Charles de Gaulle Airport was extremely poor. Indeed, we were left waiting for over 3 hours and in the end lost half a day in Paris. Despite the company (Veila Super shuttle) instructing Expedia to refund us our travel costs, Expedia's only response was to give me a case number. I have written to Expedia on several occasions but they just do not respond. They have also been asked on several occasions by Veolia super shuttle to respond but I have still received no response. I had original thought that Expedia were a reputable company, however this certainly does not seem to be the case - their customer service is shockingly poor.

We bought a ticket through Expedia, we were prompt to buy the Total Insurance and I did it
Key Benefits:
Coverage for trip cancellation or interruption
Reimbursement for lost luggage

We had one stop at London
Due to the airplane delay in Huston, we missed our airplane and therefore we had to wait around 9 hours in London Airport. When we arrived to our final destination, the bag was delayed to the next day (total delay of 2 days), we went back to the airport and they gave us the bag but it was broken and the airline refused to file a claim even though we were at the airport.
So in summary we had:
Travel delay
Baggage delay
Baggage damage

Surprisingly, we called Aon Insurance and after a 45 international call (they refused to get the info by Mail! they asked us to give them :
Full names
Addresses
Phone number
Email
Letter by letter ( g like georges, e like earth … !)
After submitting the claim with the necessary documents (claim ref: Travel Protection Plan 15EXC08784),
They said:
Travel delay :Not covered by Policy !
Baggage delay : Not covered by Policy !
Baggage damage : Not Covered since we are a secondary insurance !

What kind of Total Protection insurance tell you that you are covered for :
trip cancellation or interruption
Reimbursement for lost luggage
And doesn’t cover my Travel delay, Baggage delay, Baggage damage !
This is an insurance that Cover Nothing !

EXPEDIA SAID: THIS CONCERN AON INSURANCE COMPANY NOT US !
I will be sure that I will get my right by :
Media, Law
Any help is highly appreciated TO FIGHT THIS FRAUD
MY EMAIL IS [protected]@HOTMAIL.COM and I am ready for any clarification

Hello,
I tried to book with ebookers, twice the same day (dumb me, ok). My first reservation was cancelled. When I called the airline I was told it was because the offer was outdated. Ok, so I tried again. Different (higher) price and book again. Result: Again cancellation. When I tried to book in another site, I got the info that my card was blocked, due to similar transactions the same day! Calling the bank, they told me that both reservations have been charged but the money is not returned, yet. Calling e-bookers, I had a nice chat with two fellows that they failed to solve the problem, since they money return could take 3 to 10 working days.
So, those guys, take the money without confirmation from the airline. Then, if it is cancelled, they supposedly return the money within an amount of time. For this time, my card is blocked an I am screwed. They didn't bother to offer anything in return.
For the record, I was directed there through skyscanner. Well, NEVER AGAIN.

I have had to cancel my husband's flight from the U.K. to P.O.P I understand that it was non refundable but Air Berlin said I should get the taxes back. but no joy. If I had booked it with the U.K. Expedia this would have been possible but it seem not to be the U.S. here are the details BA flight 948 AIRB flight 7340 booking no. 28NJRH I was on the phone for 2 hours this morning and got no were . This my e-mail address ; [protected]@hotmail.com I would very like to know why?
Regards Rona Pickering.

I am very disappointed and upset about the service provided by your company
Expedia refused to support the best price guarantee to my application even when I have submitted all the documents on time and matched all the terms and conditions. I sent the application through their webpage 18 hours after my booking was made, and a page saying that my application had been received and they would reply within 72 hours. 5 days later I still haven't heard from them and emailed them again. The staff said they have not received the application and asked me to send again. At first they said I've used coupon code, which they said was not allowed. The terms and conditions stated that coupon codes that are not open to the general public cannot be used, but the coupon code that I've used was right on the homepage of ratestogo website and is therefore is open to the use of general public. I have been talking to them on the phone several times which costed me around 10 hours of time yet they refused to give me a formal written reply. At the end they said my application wasn't sent within 24 hours of booking because there was no proof in the system that I've sent it within 24 hours of booking.
The customer service at the hong kong hotline was even worse. The staff were not professional and the attitude was not helpful. They were not familiar with their company's policy, bad attitude towards customer, not trying provide solution, and even blamed the customer for not making sure expedia had received the application, namely Abby Wai, Cora Chong, Y K, Eton Kong, C K CHia. Moreover, the supervisor Ms Yip refused to handle my case even when I requested for the a more senior staff to contact me.
Overall, I think expedia is an awful travelling company which provided unacceptable customer service to clients. I will recommend all my friends and family NOT to use this company in the future.

I had an absolute Horrible Experience with Expedia Travel Company. I had to return home due a sever Medical Issue and I spent countless hours on the phone with Expedia trying to get home, and I was lied to by Supervisors telling me stuff was not covered though the Berkeley Insurance Plan, saying it was only covering BEFORE the trip, and was completely clueless. For TWO days I have spent countless hours trying to get home to go to my doctors then countless hours trying to get my refund. I was put on hold and hung up on over 10 times and was on the phone for 8 hours either on hold or telling my story over and over again, all while being in horrible pain. I have tried to put all of the Itinerary numbers in but BBB website won’t let me put it in, it thinks they are Social Security Numbers so I had to take them out. You can call them and they can look up with my phone number Please read below for detailed info that I wrote to Expedia:

I have called again yesterday and transferred 3 times finally to a Supervisor to yet again get DISCONNECTED!I D: S96384191This is a ridiculous! I had a Medical Emergency due to the fact I have a Chronic Nerve Disease and hand to get back to my Doctors in NYC, so I was on the phone with Expedia ALL DAY Wednesday from 10am to 7pm, on hold for hours and transferred over 15 times and disconnected 10 times! I purchased Berkley Insurance and it is supposed to cover me having to go back for the emergency and reimburse the charge to my plane ticket and reimburse my unused Hotel and Car. I was forced to stay another night at the Hilton that cost another $300 because of dealing with Expedia trying to get me a changed flight. I got different information from all different Supervisors, for example, one Supervisor told me I had to stay with United and take the flight out with them and the insurance would cover the flight change, and as she was helping we got disconnected and she NEVER called back. The next Supervisor tells me the Insurance did not cover it and my ticket wasn't worth anything anymore (even though I only flew one way so far, which is absolutely ridiculous), and that I had to purchase another ONE way ticket and will not get reimbursed, and she told me the insurance from Berkeley only covers BEFORE the trip, not during the trip. Which is COMPLETELY false!

It states clearly the insurance cover protection AFTER YOU FLY THE FOLLOWING: "Life Insurance up to $50, 000, $5, 000 for Medical Expenses, $1, 000 for lost or stolen damaged bag, $500 reimbursement in change fee and meals, 100% for Unused Days if you get sick, and 100% of original trip if you get sick, plus much more."

I challenged the Supervisor on the phone for Expedia and told her what the original Supervisor said to me about staying with United, she was adamant that the Insurance for only BEFORE you travel, and it is blatantly obvious she had NO CLUE on what the Insurance was about. So in the middle of speaking to her I got put on hold again and hung up on for the 10th time on Wednesday 4/1 ( I have Cell Phone Records that shows the HOURS I was on the phone, and the numerous phone calls back to Expedia due to being hung up on after being told to hold on.

I was so sick and could not deal with these CLUELESS people I finally purchased a ONE Way ticket to Newark, through US Airways so I can get to my NYC Hospital to see my Doctors. So I got home yesterday 4/2 and went straight to the hospital and then when I got home I called Expedia AGAIN while I was in bed and they informed me they were crediting my Credit Card for the HOTEL ONLY and the CAR that I did not use(4/2-4/6), and told me I would not get refunded for the Flight HOME because the Original TWO WAY Flight with UNITED had NO value (which makes ZERO sense because it was a TWO WAY Ticket that I used only one way, and was still scheduled to return 4/6). While talking to the Supervisor yesterday after once again getting transferred and put on hold for HOURS I told the Supervisor I expected reimbursement for the Flight that I had to take out of South Carolina yesterday Morning (4/2) to get home that I purchased through Expedia, and on top of the reimbursement for the 4/2 to 4/6 for Wednesday Nights Hotel Stay and Hertz Rental Car for 4/1 due to the fact that If I wasn't hung up on all day long I would have been gone on Wednesday 4/1).

I am still waiting on a Manager to contact me, they told me I would have to hold on the phone for 2 hours if I wanted to speak to a Manager. I told them my PHONE would be dead by then! So I gave them my number and they promised they would call me back asap. This ENTIRE situation was horrible for me to have to deal with having a Medical Emergency and I am Disabled as wella. I already filed a complaint with the Better Business Bureau, and I am seriously considering about litigation if this matter is not resolved. I have Phone records that shows me on the phone for hours on 4/1 and 4/2, and the calls I had to make every single time after being hung up on non-stop, all while being in horrible pain. I was given the wrong information, and different information with every single representative I spoke to along with every Supervisor. They Lied to me so many times, and I was given different information from every single person I spoke to.
CASE ID# REQ-M-[protected]... And by the way they have now blocked me from emailing them back because I tried to send them the following response:
CASE ID# REQ:M- [protected]
Are you even reading and listening to my emails? First I would like to address your supposed "refund" on March 22, this was not a refund for services, it was a price match because I found cheaper rates, as well as It was cheaper for me to purchase each item individually (flight, hotel and car), then to purchase the package. I called and told the representative on the phone, and showed her what each thing would cost, and do you know what she said to me?- She said " OK well then we can CANCEL your reservation", I said to her are you kidding me? You don't even care that you will be losing a sale and a customer, and after 20 minutes of explaining this to her she finally said "ok I can give your $300 off"! I finally said OK and believe it or not I kept the Expedia Package for the INSURANCE! April 4th was YESTERDAY, and the refund for $1025.28 was for only 4 Days of the Hotel, and the 4 days of the car. I explained from the beginning I should have received FIVE Days due to the fact that I should have been out of South Carolina on Wednesday April 1, but due to the fact I was on hold all day with Expedia trying to change my flight, and get through to reps and getting disconnected up until 8pm. It was too late and I could no longer get out on Wednesday April 1, which caused me to pay another day for a Car, and Hotel! On Wednesday night at 8pm a Supervisor AGAIN got disconnected, with me and I was hung up on again! Which in turn I finally gave up and paid MORE money through Expedia to purchase a One Way ticket to Newark (that was NOT nonstop), and took me 4 hours to get home while on tons of medications and pain, to get to NYC to see my Doctors at the Hospital.

There are so many things that showed just the worse customer service, I do not know where to start! I forgot to mention on Wednesday I spoke to a NON-Supervisor and she told me she wanted to make sure with the Hotel and Car that it was ok for me to leave early and would I be approved, so she put me on hold and called the Hotel and spoke to GABE at the front desk (I know this because she told me his name and I was talking to expedia all day in the office right next to the desk and he knew what I was going through). So after being put on hold the representative name Louie (which was the only nice rep I spoke too out of 20), she told me I was approved for refund by Hotel and Car, and to make sure that the minute I check out, or as soon as possible after I check out to call the Expedia to let them know that I checked out on 4/2 and returned my car. She then transferred me to her Supervisor about the Flight Issue, and this is when the Supervisor I spoke to had the nerve to tell me the Insurance covered ONLY BEFORE THE TRIP, and that my Two Way flight through United Airways that I used only one way so far was worth nothing so she told me I had to purchase a one way ticket! I told her I was told by another Supervisor that she told me it had to be through UNITED in order to get reimbursed and she said no because United would be expensive, and my ticket was worth nothing, and kept repeating over and over to me like a ROBOT that Insurance only covered BEFORE the flight. So Proceeded to READ the Insurance to her where it said "Protection AFTER you fly" that included $500 for change fee and meals, $1000 for lost stolen or damaged bags, $5, 000 for medical expenses, and $50, 000 Life Insurance! I told her she was a Lier and was clueless about what Expedia offers, she put me on hold, and then guess what? After waiting 30 minutes I got DISCONNECTED! This is why on 4/1 I did what she told me to do an purchased a one way ticket to get home due to my medical emergency, and deal with this horrible experience with customer service after I got home. On 4/4 I called to make sure I was credit for the Hotel and I could not believe that the rep I was speaking to had ZERO clue what was going on, and tells me that there were no notes in the system that Gabe at the Hotel approved the refund, so I was put on hold for another 30 minutes for him to call the Hotel and Car! Unbelievable!

I seriously cannot make this up, this is why I have filed a complain with the Better Business Bureau, my complaint is for "Bait and Switch" on your insurance plan for flights, countless hours of time spent on the phone with customer service (My time is money), Unethical Business Practice, Failure to follow up and communicate with the customer, and failure to have a Manager contact me after waiting hours on the phone to speak to one. So now not only do I want Wednesday 4/1 refund for hotel an car through expedia I want the trip reimbursed and if you cannot give me MONEY back then I expect credit towards another trip for the same value. If not I will be taking this to the next level continuing with the Better Business Bureau, Internet, and Legal Action with the support of Americans with Disabilities as I am a Disabled Person that was showed zero empathy and concern for my health after explaining the urgency to get home to my Doctors!
I am still waiting on a Manager to call me back, I was told if I was to get a Manager it would be at least TWO hours to speak to one, so I asked for a call back and the rep re-assured me that I would be getting called yesterday before the end of day yesterday with NO phone call!
Someone needs to call so I know what recourse of action I will be taking against Expedia.

I booked a package deal through expedia that has turned into a continuous nightmare. To just state the problem at this time is they have yet to refund me the cost of the hotel. We arrived to be told after waiting a half hour to check in as no one knew what they were doing to be told the hotel was overbooked and hour went by and they told us they had rooms but would be two buildings apart. The room they gave my husband and I was 2 beds and not the king we had asked for. Another hour went by and no word of my daughters room and her luggage was now locked in the room and no one could help us. Our grandbaby had all her clothes and diapers in the suitcase to top in off it was on the second floor which we had requested a first floor as we had a stroller that we would have to carry up and down on a regular basis. The rooms were small and as I said two buildings away. We went to the front desk again a whole afternoon now wasted to talk top a supervisor which of course could not be found. We were told we had to attend a welcome breakfast in the morning and they would straighten out our rooms then. We were changed from the hotel to another part of the resort which we were told they would refund our money. I tried calling expedia and never got through. Returning home I called and waited on hold for 30-45 minutes each time to tell the story and was told they had to check with the hotel which apparently they never did. It was back in january we took this trip and have yet been able to get a refund for for the weeks stay we never had at the hotel. I am loosing faith in expedia. They are quick to take your payment but unable to resolve an issue or even answer a call in an appropriate amount of time. Come on expedia I had to pay for other accommodations do to being told they are a third party.

I'll never use Expedia again. I was one of their Gold Members and travel often. Yesterday I called Expedia to book The Hotel Monteleone for $204 per night in April. I usually book online but had a $200 Gold Member coupon to redeem and their system wasn't processing it online. When I called, the rep. told me the room I requested wasn't available any longer but I could upgrade to a suite for $400 MORE per night. She was hard selling me on it. I told her I didn't want to pay that much. Then she told me my ONLY other option was another $305/night hotel in the area. After declining I hung up, went on Expedia's website and booked the room I originally wanted for $204 (then called back to get my coupon redeemed). I also went on the Hotel Monteleone's direct website and saw there were several standard rooms available still. In fact, there wasn't even a suite available at the high price Expedia quoted me. There was however, 18 other hotels in the area in the price range I wanted of $200-$250/night. I called back twice to speak to a manager and was HUNG UP on both times.

What's really disturbing is this: I filed a complaint this morning on the Better Business Bureau. There have been over 2, 600 complaints against Expedia in the past three years and Expedia still has an A+ rating on their site AND the BBB has written this about them "On April 19, 2012, BBB recognized a pattern of complaints from consumers alleging advertising, billing and refund issues as well as customer service concerns. Consumers allege when booking hotels online through Expedia Inc's Web site, there is a discrepancy between what they receive at check-in versus what was advertised online. Consumers also claim if there is an issue with airline travel arrangements that requires a request for refund, they experience issues with obtaining the funds from the company. Additionally, consumers allege when they call the company, they experience extended hold times and dropped calls, or the company fails to return calls as promised.

Expedia is working with BBB in an effort to eliminate the underlying cause of the pattern of complaints. BBB encourages consumers to read all terms and conditions before purchasing products or services."

Please know this: I have no reason to post this other than wanting to make other's aware of Expedia's poor ethics and shady business practices.

How is it that Expedia still has an A+ rating if this problem has been persisting for the past three years? Is the Expedia paying off the BBB to obtain a good rating? Can anyone explain this to me?

I have purchased travel insurance from expedia.ca. They advertise that this should be done if there is a possibility of a medical emergency. We did have this possibility (with my aging mother in law) and since booking the filghts a about 2 weeks ago things have taken a turn for the worse. We now need to cancel our trip. Do you think we can do that? ... I had one conversation with them after tyring 4 times and in that one conversation was put on hold for over 20 minutes. I finally had to hang up. What kind of customer service is this... I guess when you get that big you loose your heart and just don't care about your customers anymore. These people are the penultimate pros at deflecting responsibility. ...they sold me the insurance... I want a refund from them. It's all pretty simple. But now here I am A cna't even get in touch with them... Brutally poor and extremely frustrating customer service.

I did made s mistske when I choose the ebookers company to rent a car in istanbul airport thry charge me with out give me the rented car ad they do not have and there office is really mised up and when contact there refound pepole what there reply?
Dear ayman ghazi,

We have worked the case and deemed it valid charge, if you disagree you can redispute with bank.

Thank you,
Tabitha
Dispute specialist
Ebookers united kingdom credit card dispute department
Phone: [protected]

Customer by css email (01/28/2015 01:21 am)
Sir your office in istanbul airport manager told me that money will be refound with in one month I did not take car as they refuse to give me duo to name deferent than passport that what happened, if I did take car send me by mail any document say so.

Best regards.

I filed a case with my bank and they started investigation on the unauthorized booking made using my CC details on their website, however ebookers are not willing to provide any details such as IP addresse from which the booking was made etc. and why they didn't ask for any more details besides my misspelled name on the booking.

It's 4th or 5th day that I was promised each day to be sent all call recordings, emails correspondence and chat copies to my email account which is registered with my bank and to which my bank representative asked to forward all the info.

Each representative I talked to apparently has also lost members of their family just recently and claimed they understand my situation and are doing their best.

As regarding to likelihood of them being scammers, you figure it out - a sales team based in India getting commissions on booking and having the monthly sales goals.

My only stupidity was to store my Amex details in Google Drive as a back up, with pretty medium security password which I had to reset after seeing all the BS emails from them.

Normally when I go on a two week holiday out of Calgary I book a room directly with a hotel, arranging for to stay one night at either end of our vacation, with airport shuttle and free parking while we are away. I got sucked into using Expedia.ca's Unpublished Rate Hotels deal where you book a room at an undisclosed hotel at a really good rate. I could only book the one night, so after paying and finding out where we'd be staying (the Hampton Inn by Hilton Calgary Airport North in this case) I called the hotel directly to arrange for the second night's stay. The wanted to charge me $100 for parking for the two weeks and a rate almost double for the second night's stay. All in all $80 MORE than if I had just booked with a hotel we had stayed at last year. I realized I was taking a risk - there is absolutely no refund - but I surely didn't expect to get gouged for parking and the second night's stay.