Expedia
Reviews and Complaints

Normally when I go on a two week holiday out of Calgary I book a room directly with a hotel, arranging for to stay one night at either end of our vacation, with airport shuttle and free parking while we are away. I got sucked into using Expedia.ca's Unpublished Rate Hotels deal where you book a room at an undisclosed hotel at a really good rate. I could only book the one night, so after paying and finding out where we'd be staying (the Hampton Inn by Hilton Calgary Airport North in this case) I called the hotel directly to arrange for the second night's stay. The wanted to charge me $100 for parking for the two weeks and a rate almost double for the second night's stay. All in all $80 MORE than if I had just booked with a hotel we had stayed at last year. I realized I was taking a risk - there is absolutely no refund - but I surely didn't expect to get gouged for parking and the second night's stay.

Never use this wesite or company. Worst customer service ever. I wont suggest any one to book any of service from expedia. I booked flight 3 months ago then they called me back after 3 months to let me know one of the flight is cancelled. I accepted new flight. Then the called me back after 3 weeks that they can not book new flight because air canada and that flight has no contract. They changed it again. They booked me in a new flight that has 20 hours waiting time for connection between flight. Which I cant accept.. Now they says they can refund my money. But the prices are triple now for sale ticket which I just realize. So now I know why they want to refund my money because they can sale my ticket in triple price. Please dont buy any ticket or package from expedia. If you want to contact me my email adress is [protected]@gmail.com

At 24 sept.2014 I called to expedia for hotel booking in shimla for the period 2-6 oct 14 and customer care executive provided me some option among which I selected one (Hotel sunrise) and he made a confirm booking then amount has deducted from my bank account and I received confirmation on e mail for booking on 1st oct 2014 around 10 am in morning I received a sms on my mobile from hotel sunrise that booking is not possible for any one who booked hotel after 16th of september please contact to expedia for more detail, I called to expedia customer care they kept me wait more than 1 hour and finally said yes there are "some" problem and we will call you and provide you some alternate option in next 1 hour, but I have not recived any call even after next 2 hours, then I called again and this time again I explained all to them and they said we are transferring your call to relocation dept. But on transferring my call I kept waiting exactly 2 hours and no one picked my call, same thing happened to my next call to expedia, again executive kept me wait for 2 hours and finally transfered my call to relocation dept. This time call got picked up and a lady said sorry we do not have list for option so please contact to expedia india office I again called to expedia and after 1 hour wait executive again transfered my call to relocation dept this time same lady picked up and said I need to see and look what I can do, I told her that please take my case seriously as since morning I am trying to call but none of the I got any serious rectification, she said she will call me in some time I received a call from her and she gave me options like can you cancel this trip and go to some other dates or can you take another hotel (which was 80 km far away from the location of shimla) I refused as it was not suitable at all, so finally she said I am dropping an e mail you may contact to the no mentioned in e mail the no was "travel guru" who are associated with expedia, I called on given no but to my surprise I got an answer from travel guru that we do not have any booking information in our system so we cant help please contact again to expedia I again contacted and by the time it was already 10 pm and I could not start my travel and it was not possible to reach shimla at 2 oct I had to lose my travel I again called expedia and asked for refund of booking cost and the loss of travel ticket cancellation but they plainly said only refund of hotel booking is possible and for other reimbursement please write mail on this and we will revert in next 7 business working days I made biggest mistake of my life booking via expedia india I lost my holidays wasted full days calling expedia more than 10 hours in day which is not a toll free but paid call travel ticket cancellation amount and mental stress complete hell like treatment I will file a case against expedia in consumer court and fight for justice I want to share with every one this experience so one may think twice before opting expedia

i booked reservations for two rooms i was told that no fees were charged for hotel they would have there own fees, they charged for fees also the =hotel. also when i booked the rooms i was told i needed to put one of the rooms under a family or friend it would confuse the hotel, they put it under my sister an the one under my name, one room was $233.94 now the three bedroom i was charged 357.64 and was told after i made the change actually the three bedroom i could get for the price of the two. that is what i was expecting however it was so confused when i got to the resort it took me 4 hours to to check in because of all the confusing the intenerary was wrong the names was wrong. i had was on the phone half of the morning for getting help to fix it.at this point i'm still fighting trying to get understanding, about issuing a refund, what a terrible experience alone, a headache and really you don't have anyone tht understands english very well i don't think. The co, do not put in notes as they are making changes,

I did a booking with expedia for the AI flight to fly to London one day prior to my flight. I received the confirmation but at the time of web check in I find that the booking has not been done with AI. I called the customer helpline and they said they cant do anything and hung up on me. I called the main office in America and waited for 40 mins no one answered. At the end, I had to book another flight. I will file acase against this company and will go to the media.They have zero per cent support system.

On January 31, 2014, I received an email from Expedia confirming my reservation on Sun Country Airlines to San Francisco, arriving before noon on June 10th..

On March 11, 2014 I received the following message via a phone call:

Dear Expedia Traveler,

We have received notice from Sun Country Airlines that they have made significant changes that impact your itinerary. We must speak with you as soon as possible to discuss the airline's available options, which may be very limited.

The flight was moved from 6:00 am to 1:20 pm.

　
I called Expedia only to find out they had agreed to the schedule change without consulting me. (I had called them as soon as I got home and discovered their message.)　

Expedia refused to do anything and referred me to Sun Country Airlines; they also refused to do anything because Expedia had already used up the one change without cost by accepting the later departure time.

　

So when dealing with these entities be aware of what can happen. Both provided very, very poor customer service. Their attitude was: Sorry about your inconvenience. To bad. NNNN

I scheduled vacation trip to Cancun on June 8-12, 2014 unfortunately the kind of work my husband does and can not be prevented has made us change our dates but since Friday Feb 14 to present I have been given the run around by Funjet and Expedia. I have been placed on hold several times by both more then 2 hours at a time; it is very frustrating and emotional. Looks like we are going to take a loss because I'm tired of being transferred given numerous numbers to call and put on hold. I will never use these two for anything in the future...I can see where they make their money by ripping off people that work hard for their money to go on vacations to get away and relax.

I booked a trip to Cancun back in december 2013 for the family. I purchased The insurance for the trip as well. We had to cancel the trip and so I called Expedia to get my refund for hotel and airfare. To date I have not received my refund for $1, 900 dollars. I have checked my account multiple times for the refund and to date no refund. They continue to lie to me and tell me that they issued my refund. I also asked to speak to someone in there accounts payable or anyone else! I explained to multiple supervisors and multiple times and they continue to nothing.There reply is that there is nothing they can do. DO NOT USE EXPEDIA! You are taking a big chance.

I had to cancel my flight due to a death in my family and Expedia kept all money and offered me a $75.00 credit towards future travel with in a year. I called them back after a month and spoke to a woman named Edison #ID 082326 from the Phillipines. She kept me on the phone for 50 minutes! She obviously had no clue as to what she was doing. I gave her all my details for my flight I wanted to take in January. I then asked her for her supervisor and it took her over 15 minutes to locate one who she said was supposed to be a person named Majesty but never got that person on the line. In total I spent over 1.5 hours on the phone. I then called back after trying corporate at [protected] where they answered there. I then called back Expedia again and got the Phjillipines again and spoke to Joey who I asked to speak to her supervisor and got Gio who both said they would not give their ID numbers to me. Gio then hung up on me. I recorded the calls.

They advised me that Expedia only has call centers in the Phillipines who has zero respect for the U.S. I then called back again and spoke to another rep whop placed me with yet another supervisor who she promised would not hang up on me but did . I saw that they had sent me an itinerary earlier for flights but I never authorized the transaction or gave them a credit card for the purchase. The must have placed it on a card on file and stole the money off the card.

This company is corrupt and disgusting. I will report them to the proper authorities. DO NOT EVER DO BUSINESS WITH EXPEDIA!

Expedia declined my card, which had sufficient funds, and also put a hold on my bank card making it impossible to get decent rate for my flight being that i had to wait for the charge to drop off my card. I called expedia "4 times" to clear the matter up, and speak to the department that could release my hold, and all 4 times, swear to god, they disconnected on me. Extremely poor customer service from foreigners with poor english, expedia would probaly be out of business if every person that booked had to call the customer service line for assistance, and that is the truth. I even politely asked to speak to a supervisor who verified my callback number just as another agent did, and the line still disconnected and no one called me back. I will never even attempt to book through expedia once my money goes back on my card. This has even occured in the past. Give our us jobs to us citizens.

Best Western Puls Inn of Willams(Arizona) charged the amount of $166.84 to my credit card account.
They said I had a guaranteed reservation made through Expedia for 8/5/2013. Reservation number CRS#[protected].
But I didn't make this reservation. I couldn't find any evidence of before mentiond reservation.(email confirmation etc)
I've contacted Expedia both email and phone. They didn't reply email yet. Both call center staffs said "they can't find any reservation history regarding Best Western Puls Inn of Willams(Arizona). Most probably it would be happend in error between Expeia and Best Western Puls Inn of Willams(Arizona). If not "Ghost?"
To Expedia: Please investigate and inform me([protected]@kebus.com) the results.

I recently booked a one way flight from New Orleans, Louisiana to Toronto, Pearson through Expedia.ca. I received confirmation of my flight 24 hours prior to departure and arrived 5 hours early for my flight as members of my party had departure times prior to mine. Upon arrival at the United Airlines check in desk I was told this flight did not operate on a Saturday, nor had it for the past month. I promptly phoned Expedia.ca as I had in my hands the confirmation they had sent me just 24 hours prior. After 30 minutes on hold the staff at the United desk in New Orleans booked me on the same flight the following day, just in case. They had experience with Expedia.ca and were not as optimistic as I was. After a total of 60 minutes on hold, an Expedia.ca representative came on the line. I explained my situation to her, and noted that in the 60 minutes I had been on hold I had researched several alternative flights she could schedule me on to have me back in Toronto that same day. I was put on hold for another 30 minutes while she looked into my case. She returned to inform me I had been booked on the same flight the following day (by the United staff in the New Orleans airport, not any member of staff at Expedia.ca) and should I insist on her getting me home on the day I was supposed to arrive, she could start a new booking for me, $700 more than my original flight. Finally, she passed my call off to the escalations department, where after two hours on the phone with Expedia.ca, the call was disconnected. Frustrated beyond belief, I gave up. I booked myself into the closest Holiday Inn and went for a swim to blow off some steam. Rejuvenated, I attempted to try again. Surely, Expedia.ca couldn’t possibly offer this measly level of customer service. Another hour on hold, and finally I speak to an actual human being. I explain the entire situation again and expressed my frustration at the lack of any attempt to rectify the error Expedia.ca had made, with the knowledge this flight had not been operating for an entire month. I was not the first person this had happened to at this specific airport on this specific airline. They were aware of the change in the flight schedule, did nothing to notify me, and had no alternatives to offer. The woman on the other end offered cheerily, “but miss, you are booked on the same flight tomorrow.” The 24 hours I had to spend in an airport hotel at my own expense, and the now four hours I had spent on the phone with customer service apparently meant nothing to Expedia.ca. I asked to speak to the escalations department once more. Here the customer service representative assured me Expedia.ca would cover the cost of my hotel and offered me a $50 Expedia.ca voucher, not that I will ever be using their services again. Having submitted my receipt, I waited two weeks (one week longer than promised) before getting back on the phone to inquire about my refund. Another hour on hold and a trip up to the escalations department and finally my $100 refund for the hotel room has come through. 24 hours in a New Orleans hotel room, a total of 5 hours on the phone with customer service and Expedia.ca has finally agreed to refund $100. I work on an hourly rate, given the 29 hours Expedia.ca cost me, I could bring 6 people to Jamaica for a week, according to Expedia.ca’s vacation packages, and still have change left over.

I recently changed duty stations to Japan to serve with the Marines. My flight there involved staying overnight in Seattle before flying on to Japan. I reserved a room through Expedia the week prior for this night. Initially, I selected the wrong night on the website. Despite the "no cancellation" policy, I immediately called Expedia to inform them of the booking mistake, and the lady was kind enough to correct the reservation to the correct night (one night earlier).

Fast forward to the following week. First, Expedia never refunded my $85 from the first night I mistakenly booked incorrectly, even though the rep made the change for me. Second, when I arrived at the hotel, Expedia had apparently not updated the hotel on the fact that I changed my reservation to one night earlier. So when I arrived, the hotel saw my cancellation for the 25th of July, but wasn't aware I was staying the 24th. Oh, and every room was booked as well due to some conference in town... so I arrive at 11pm, have to be at the airport at 5:30am, and have no room. I called Expedia to ask what the heck happened and talked with a rep. He and the hotel clerk talked and were able to locate a smoking room (yuck) for me due to a last minute cancellation, and the Expedia rep provided the hotel with an Expedia credit card number to cover for the mistake. Now, two weeks later, I still haven't seen the refund of my first night of $85 (the mistake booking) or for the $90 for the night that Expedia paid for due to their mistake with notifying the hotel of my change in date.

As it stands, I believe the hotel has been paid THREE TIMES, once for my mistakenly booked night, once for my correctly booked night that was not actually reserved, and once by Expedia! Apparently, refund requests HAVE to be made by phone. Well, I'm in Japan and can't just CALL Expedia, especially since I would assuredly be sitting on hold while wasting overseas calling minutes. I had my mother call for me while on Skype with her. She talked with a rep from Expedia, who seemed to have no idea what was going on. Apparently Expedia doesn't document their cases worth s***, so we had to explain everything to him again, even though I had emailed Expedia 3 times explaining the situation and requesting a refund. He in turn said that the hotel would have to be contacted concerning the refund...

Finally today I got a response from Expedia, saying the hotel has denied my refund request. This, even though EXPEDIA PAID THEM for the night! And oh yeah, I still haven't gotten my $85 back from Expedia for the mistake night I booked, which the rep said would be refunded and corrected.

I am about to pull my hair out on this, both Expedia and the hotel have been absolutely incompetent in handling this situation, and neither of them seem to know what is going on since they don't seem to document anything! My advice... NEVER BOOK WITH EXPEDIA EVER AGAIN.

Please avoid Ebookers when you book flights or any other things for your trips! The reason being is that you would not want to get into a lasting nasty situation as I am in now. Last Thursday, I got to Ebookers through skyscanner for two round way tickets from the U.S. to China. As I tried to pay for the tickets, the website timed out. After that, none confirmation letters came to me. Naturally, I assumed I didn't book successfully from Ebookers. However, two days later, I received a call from my credit card company saying I have made a big transaction lately with a company called Ebookers. I called Ebookers for explanation and cancellation (for which I have to pay international photo calls). The representative said sorry we have to charge you 198 pounds for cancellation because you called for cancellation after 24 hours. What the hell is this? I don't even know I have booked the tickets successfully after 48 hours.I didn't agree but claimed my disagreement politely. Then he said an investigation has to be carried out for my case and the cancellation can't be done until the case is clear which is within 24 hours. That's 2, 672 dollars on my credit card and gonna due by the end of month. But I said okay since he said I could get a result within 24 hours. However, no one had contacted me the next day. I called again. Another female representative goes sorry the investigation is still on. You have to wait for 72 hours. Please note here, every time with their different representatives I have to verify my identity and booking information again and again and wait online for their rule's checking or other stuff for more than 20 minutes. The bill is on me. But I said okay if your first one didn't know your rules. However, another two days later, still no one contacted me. This time, I was angry and finally got to talk with one of their supervisor. This John listened to my complaints and cancelled the flights for me but said the investigation has to take another day. No explanation on their repetitive delays. Also, he said I will receive my cancellation confirmation within 30 minutes which I didn't and he said I will be contacted the next day which I wasn't either. Still, I am the one who used their online chat box to contact Ebookers again. This Mike representative showed me their investigation result which is an Admin Query snapshot which showed they have sent out me emails regarding my transition. One of the email send dates is 2013-12-23 2:00. Welcome to the future! Please note here so far I have received four emails from Ebookers in total, two are password setting emails I got after I started to figure out how and why I was charged by Ebookers, one is a survey after I contacted the first time and the final one is about the investigation result that the representative sent to me while I was messaging with him online which he claimed is a resend. Apparently I wasn't sent any more survey emails expect the first time which I responded with my unsatisfactory experience. But none of these emails were recorded in their so-called investigation result. In terms of my finance, I received $2, 474 back from them so far. But I was charged of $2, 672 not including $72.16 foreign transaction fee. So besides all these inconvenience, Ebookers still took away 198+72.16=$270.16 from me.

I booked a trip to Thailand through Expedia. The day before I was scheduled to leave the US I received an email saying changes had been made to my itinerary. I called the agent as it said to do. I spoke to an actual live human being who looked up my flight info and said there was a 10 minute change in my first departing flight, NOTHING ELSE CHANGED. Her words. I printed off the most up to date copy of my itinerary and I left for Thailand.

I had a wonderful trip. When I showed up at BKK to start my travel back to the US I went to the check in counter where the woman told me "no ticket." I was puzzled as I showed her my itinerary and she continued to check the computer. I went to the airline customer service desk where I was lucky to have a woman that spoke decent English. She looked up my flight and said that Expedia had changed my flight to an earlier one - 6am! Well I was at the airport at 5:45am since I thought my flight was at 8:15am. She said Expedia should have notified me. She was able to reschedule some things so I was able to make it back to the US. I went back through every email I ever received from Expedia, NOTHING. I pulled up my itinerary online, it still showed an 8:15am departure out of Bangkok. I spoke to a freaking human being from Expedia who told me NO CHANGES to my return flights.

I will never book travel through Expedia ever again. The heartache and anxiety I experienced while sitting in another country trying to get back to the US all because they didn't notify me of a MAJOR change to my flight.

No thanks Expedia, I don't need the headache that comes along with using your services.

We bought 2 Cruise tickets from Expedia. They told us, we'll get $105 on board credit per person. When we asked for it, the rep at the ship said it is per cabin. After the cruise, when I contacted Expedia; they changed the story.
So, watch out. Do not buy from Expedia. Go directly with the carrier. Ask for everything in writing.

I paid for a flight from Naha to Phuket in November of 2011..Hours after I had booked the flight I no longer needed to make the trip, so I called up expedia "customer service" and inquired to the posibility of a refund".

I was told it would be no problem since I had just booked the flight, but it would take 90 days to process the refund and return my money to me.. Even though that is a ridiculous amount of time to process a refund, I agreed, .

180 days later I have still not received my refund and I have spent approximately 32 hours on the phone and emailing with Expedia:. The latest "word" from Expedia is that my credit card billing is needed from the last 6 months to process the refund/.

To which I laughed at and asked if they were joking'.

I still have no response/.So, I have no refund and I have no plane ticket which I am pretty sure constitutes some type of con. 1de02bd

Booked air travel with Expedia for 2 persons in July/12 for travel to Israel Dec 22/12 to Jan 7/13 with American Airlines departing & returning from Miami Fl. With outbreak of hostilities in Israel in late Nov/12 decided to cancel trip. Expedia e-mailed me on Dec 1/12 outlining terms of cancellation, i.e. tickets could be used for future travel less change penalty (ticket value =$1459.83 CD ea.) of $281 ea. as longs as travel completed by July 15/13 with same airline, departure from U.S., same passengers travelling. I called Expedia to confirm & was told by an agent that I even had until Dec/13 to use tickets. I then e-mailed for clarification & they e-mailed that the July 15 date was correct. When I attempted to re book travel, this time to Spain in May/13 I was told "a tax" of approx $900 CD would be imposed, even thought the online fare with them showed amount of approx. $1240 CD "tax included". I was not able to get a satisfactory explanation for this. Further e-mails asking for clarification were not acknowledged or answered even though previous e-mails from me were responded to by them within 24 hours. I called them again on March 6 for explanation & was then told that my travel must now be COMPLETED by MARCH 16/12 ! Having words with them at this time I hung up angrily & followed up with further e-mails asking for explanation...again no reply. On Mar 13/13 I again e-mailed for clarification & indicated that I was prepared to pursue this dispute various appropriate consumer agencies, again no response.
Obviously I feel that they have been totally dishonest & underhanded in this matter resulting in a loss to me of over $3000 CD.
They have provided conflicting information, have tried to impose questionable taxes, have reneged on their stated re booking dates & refused to respond to my latest e-mails and imposed a "new travel before date" approximately 10 days before it's expiry !

Never use eBookers car rental!

We reserved a car before flight from eBookers and payed good insurance with 0 risk. (100% insurance.). We also phoned there once to ask if the insurance was good enought-no good answer...bad English only.
At Bologna´s airport in Italy Sicilbycar car rental had NO KIND OF IDEA what kind of insurance we had ordered or how much we have to pay more to get 100 % total insurance. They found out " a good chance to ask extra money"..
The man in Sicilbycar at the airport sold us more insurance.
And after we came home they had taken 170 euros from our credit car.
No good explanation.'
We reclaimed to Consumer Authority and eBookers.

Sicilbycar explained that it was "extra cost from car parking" etc. lies (we had to leave the big car 1 meter away from parking line..).
No good explanation.
The process is going on and we are waiting money back from eBookers, who does not know how to communicate with its car rental enterprices...

for anybody out there who is thinking about using expedia.ca to book, don't. the worst service. I booked flights thru them and the booking says you don't get advance seat selection which they don't tell you about when you book. you find out after you book. then i find out the last minute that you can but you must do so directly with the airlines more than 24 hours prior to the flights. since it is now less than 24 hours before i take off, i can't get seat selection and to top it off i can't do web checkin.