Expedia
Reviews and Complaints

I purchased 9 tickets back on 4/25 through Expedia for Dynamic Airways round trip flights (403 and 404) from JFK to Cancun from 8/14 thru 8/21. When I originally tried to reserve seats, I was advise to wait until about a month before the flight to contact the airline for the seat reservations.
On July 7th I called Dynamic Airways and after a few minutes of confusion the customer support person realized that the flights had been cancelled. Not only these flights, but all their flights to and from Cancun, from the end of July thru the end of October! When I asked why weren't we notified and what were our options, all they stated there was nothing they can do and I would need to contact Expedia for any further assistance.
Unfortunately Expedia's customer service was no help at all, They stated they were not aware of the cancellations. From that point on each person I spoke to, stated the same rhetoric "we are not responsible for the airlines cancellations, and all we can do is assist with getting a refund". And I would ask to speak to the next level of management, but each of them repeated the same thing
I stated, what I really needed was help with purchasing 9 airline tickets, as I had already booked the resort rooms and could they assist, as our vacation was just a month away and the cost of tickets were almost doubled since April.
Each representative stated it was not Expedia's doing or concern, and their only part they have in the process, is sending their customer requests to the airline and that's all. When I advised I had copies of my booking, which have their logo on it accepting my payment and their confirmation itinerary stating "Your reservation is booked and confirmed. There is no need to call us to reconfirm this reservation. " (see attached picture), all they did was repeat rhetoric that they weren't at fault and had no onus. I asked Expedia manager for help with the purchase and he said that he could not help find 9 airline tickets, as he could only search with the same restriction as me. If it wasn't so sad, it would be" almost funny...Expedia cannot help purchasing airline tickets!?
Last time couple of times I spoke to Expedia, I ask if I could speak to someone at the executive management, they said it would take up to 72 hours to get a call back, that was 2 weeks ago!
Neither Expedia or Dynamic Airways have responded to any of my email.

I think it's time to go back to the neighborhood travel agent, who knew their customers and worked hard for them to enjoy their vacation, as they depended on their returned as a repeat customer.
These monolithic companies could care less about their customers, after your purchase you are at their mercy of the old bait and switch game.
This is definitely a case of a penny wise, dollar foolish. I guess you get what you paid for, or with Expedia you don't get it.
The airlines should stop letting these monsters take advantage of their customers. In this day an age every company has their on website and they should used them to offer the same deals without these middle man. They do not provide any service for anyone but themselves.

Rob L. Oakland Gardens NY

I made a hotel booking through expedia.Ca. Received my confirmation email which showed the check out time for this hotel but no check in time. So i called expedia reservation desk and was told " you can check in anytime...This hotel has 24 hour check in". Well when i went to check in i found out this was not the case. The hotel wanted me to pay for 2 nights instead of one i had paid for because i checked in early. When i called expedia.Ca from the hotel, i was again told the same thing "yes i could check in anytime...Its 24 hour check in". When i asked to be refund as i had now paid for 2 nights of travel and not one. Expedia denied all responsibility for giving me the wrong information re the check in time. They are of course refusing to refund my money. My first and last experience with expedia. I have used hotwire.com and booking.com before and they have come through with a refund when things have gone wrong.

I had a horrible experience with expedia. I made reservations for a hotel, accidentally had a typo for my email address .ner instead of .net and therefore received no confirmation of my reservation. When I called they said I did not have a reservation although my card had been charged. They said the room must have become unavailable after the card was charged. I assumed they would take care of the mistake on their end. I made a new reservation at a different hotel(did not use expedia) and I am now being charged for the reservation that in fact had been made and apparently I was a no show. The customer service was terrible. I spoke to 3 people when I noticed the charge was still on my card. After over 1.5 hours on the phone the final supervisor said I should have known the reservation was made although I couldn't find it on my expedia page, nor could the initial customer service person who kept insisting I had no reservations. Why was I charged $452 for a place I didn't stay at. WILL NEVER USE THEM AGAIN...

These people from eBookers are totally ridiculous and they can't even understand a simple thing! I booked a flight but needed to change the date and I was even ready to pay some extra money for the service. So I contacted eBookers and spoke to one of their reps which could not understand what I was trying to say. I told him a million time that I just want to change the date, but he gave me nothing but headache.
After almost an hour on the phone they finally did what I asked them to do.
Do not use eBookers, they are highly unprofessional!

I have turned this company into the BBB and did not receive a response. I had a vacation planned for Arizona and purchased the traveler's insurance. I asked for a refund from Expedia and they will not refund my money. The airlines did, the car rental did but Expdia stated that they can not issue refunds even with traveler's insurance. I contacted the hotel that I was suppose to stay at the Holiday Inn in Phoenix and they claimed they had no record from Expedia. I am contemplating calling my lawyer. Both the Holiday Inns and Expedia are ripoffs...

Dear Customer Support, Customer Services,

Booking Reference: S#4335931,

Account Reference: M-[protected]

I am experiencing the following issue: I have booked numerous trips with Expedia but as of late, I have had nothing but complications, messages ignored regarding refunds and overall extremely poor experiences.
The first problem happened when they double booked my hotel room and then cancel the booking before rebooking the room again. As you can imagine this caused major confusion at the hotel and prolonged my check-in and check-out immensely as well as being charged again on my credit card which I then had to get refunded. Not something you want to have to do on business with very little sleep and a tight schedule.

The worst experience I have had with Expedia to date has been when I booked a room at a hotel which was not what I expected (it was a caravan on the roof of a hotel and the advert stated penthouse). When I approached the hotel desk and they said they would refund me but that Expedia would have to request the refund from them. I was on the phone to Expedia for about 30 mins until I was told to contact the hotel to request the refund. After contacting the hotel I was requested to call Expedia again. After calling Expedia for the second time the representative informed me that he would speak to the hotel manager. After waiting about 20 minutes, the call got transferred to the manger from the hotel who I had just spoken too and the manager told me that the representative had informed him that he would tell me nothing could be done. So the hotel was happy to refund me but Expedia was not. When the manager dropped the call I was cut-off completely and did not get reconnected to the representative. I then called for a third time very frustrated to explain again what had happened. This took another 20 minutes. I was given a reference number and I was told that I would be contacted in a few days after it was resolved. I received no contact until I sent multiple requests almost a month later. Eventually I received a reply stating that according to my reference number, the issue had been resolved. Nothing had been done and I had not been refunded. I then threatened to contact the Ombudsman which I do intend to do and I was sent another email saying my matter was escalated and I would receive a reply in 72 hours. That was a week ago. I sent another message last night asking for the response and I am now being ignored completely.
I do not deserve to pay fro a room in which I did not stay after I had been informed by the hotel manager that I would receive a refund. Further to that, I would have not booked another hotel for that night (which my records will show I did) if I had realised I would not be refunded. I specifically asked the hotel if I would be refunded and I was told that I would.

To action this I would like you to Give me the refund in which I was told by the hotel manager that I would receive and reply to my messages which have been ignored.

I have already left a complaint on the Resolver website and Expedia UK asked me to contact the US Expedia (extremely poor collaboration attempt for a company the size of Expedia).

I look forward to a response within 7 days of this correspondence.

Yours faithfully

Nicholas Esterhuizen
Service Reference: M-[protected]
Account No: S#4335931

I bought a last minute deal with expedia from miami to punta cana all inclusive, as i am trveljng to american and carabbien by my self i rather do the all inclusive deals . So i book the holidayd cost me 1100 dollars for 4 days, after 3 hours i got a cancelation email sayn that expedia had to cancel my trip . Toke the money out of my account, left me in miami with no place to sleep or stay, and without the money on my card to purchase another ticket or deal samewhere else, there is no explanation on why they cancel the trip, this upen the 14 of april, i havent got my refound yet today is the 26 of april ! Called several times evry day for 4 or 5 times at day put me on hold for an hour evrytime and evrytime i had to explain the situacion over and over again. When to hospital as i faint from stress . Still waiting for my money back and maybe and apology .

I booked a room which was at a total of $164.00. I had booked with with a coupon for 50% off. When I booked the website did not take the 50% off - then I called the rep, she passed me on to a Manager, he was nice and polite. What he did was, he just credited me $50.00 instead of giving me a 50% discount. I realized it now when I looked at my credit card bill.

Please look into this and will appreciate if a credit for the correct amount is issued in my favor.

I have booked with expedia many a times. never had this problem before.

Thanks.

I am still waiting for my flight refund from October, 2015. I've been talking to 5~10 different people in the past months but nothing is being done and getting different versions from different agents. They admitted to a "technical error" that showed i canceled my flight (which i didnt) and promised a refund within 72 hours last Oct.

booked a flight to calgary on Air Canada on outbound with United on return. A few weeks after the booking, expedia notifies us that Air Canada changed the flight itinerary and we had an option to accept or find other flight options. We unfortunately opted for one very unfavorable option but expedia neglected to say there is a third option - don't commit and hold the pause stop so that you can cancel later (without the 200 change fee). They try to pressure you into accepting so I can believe they can hold onto your money and whatever % fee they earn Turns out our return flight 2 weeks later, was changed by United and we were put in again very unfavorable choices to accept... we did not like them so we said no thanks - they let us cancel that return flight but would not help us
recoup our Air Canada flight without the 200 change fees. Seems they are not advocating for me the customer but are fronting the airlines ridiculous charge fees 200 bucks. Why use expedia? I couldn't even call the airlines directly to discuss because I had booked through Expedia. Expedia said they tried to call and were on hold for 2-3 hours twice with no inroads. Will never book through expedia again - they are not out for protecting the consumers. If anything, they protect the airlines. What is the purpose of Expedia when these changes occur triggered by airline - should be giving customers the right information and options?

I booked two tickets through Expedia. They took my money and later I received a message from them stating that there was some kind of error so I need to book the tickets again. I called customer service and was put on hold for about an hour! So I called back later, but unfortunately the office was closed. I called back the next morning and asked for a refund. I did not want to book anything through Expedia. Their rep rudely told that I have only two options. First, I can book the tickets again. The second, If I don't need the tickets I can forget about booking, but they'll keep the money! What? I think the worst part of this experience was paying them to give me nothing and the horrible attitude from their rep! Never again!

Booked a room told price was 129 dollars then said i needed parking got price of 189 i said what was price of parking i then assumed it was the 60 dollars difference said dont worry about it then go to hotel and they said parking was extra so i paid there the hotel is fairfield by marriot no complaints about hotel stayed many times and will stay again not one time did he tell me i was dealing with expedia when i called thought i was talking to hotel thanks jim

I made a reservation and booked a room in a London hotel. But accidentally I selected the wrong month. I contacted the hotel directly and explained what happened. They said they needed a modification from Expedia and then they'll change the dates. I called Expedia customer service and they assured me that everything would be fixed. Two days later I called back again and was told that I need to pay $2000. Expedia was actually trying to charge me more, than the hotel. That was a real nightmare. In the end I just asked them to cancel my reservation. They refunded me only 50%, but it is better than nothing.

Went online to Expedia to book a "Book Now, Pay Later" hotel reservation. Nevertheless, my credit card WAS charged $438.60. I called Customer Service, in El Salvador, to request a cancellation and refund. I was told it was my error and the refund would take 5 business days, or longer, AND the refund would be made in two payments. I demanded that the refund be made as immediate as the unauthorized charge to my card. I was told that was the best they could do. Understandably I will be using Expedia to drain my 'credits' and will no longer be using them for any future bookings.

I made hotel reservations for Nov 22 & 23 in Fort Bragg, BA Super 8 though Expedia. On Nov 22, 2015 when I checked into the hotel, I asked the manager if I could cancel the Nov 23rd reservation and get a credit back for a reservation in December. The manager told me the request needed to go though Expedia since I used them to book the reservation. I called Expedia and asked them to approve this cancellation/credit. Expedia called the hotel manager to verify this was alright. Expedia returned my call to confirm the approval credit would be credited to my Expedia account. On Dec 6 I called Expedia asking where the credit was for the cancellation refund. I was told they needed to confirm this with the hotel Manager and they would not be available until Monday. After they get confirmation, someone would send me an email update. Since I had not received anything from Expedia, I called again on Dec 9 and got the same story about needing to contact the hotel to get approval. I asked to speak to a supervisor that gave me the same response and am again waiting for a credit. I just do not understand how I got a verbal confirmation from Expedia on Nov 22 and it is not documented anywhere in there records and I need to keep calling since nobody seems to follow up on anything?

On November 27, 2015, I made a reservation for 2 adults & my dog, @ the Americainn, in Osceola, IA. As I was checking in, the front desk clerk informed me that my dog was NOT allowed to stay in my room, because she weighed OVER 25 pounds! Of course, this tidbit of VITAL information, was NOT disclosed to me, from the reservation receptionist, @ Expedia. My confirmation number is [protected]. I expect to have my refund returned to my Visa card immediately. Thank you for your immediate attention to this matter. Sincerely, Vicki Manning

I bought a plane ticket from Air Canada over Expedia. My flight was going from Istanbul to Miniapolis with Toronto connection. But I wasn't let into the plane by the Air Canada's authorized personel because I didn't have Canada Visa. I missed my flight. I contacted to Expedia and they converted my ticket amount into flight points. I demanded refund. I wrote a letter, email and I called Expedia's Istanbul office but I haven't received any feedback. I want my money back. When I arrived to USA after I bought another ticket, I was told by the authorities that a visa can be bought easily from the visa section of the airport when entering frm Canada to USA. But I wasnt even informed about this by Expedia. I can not contact to anybody from this company. My ticket is in the attachment.