CB Travel Agencies and Tour Operators Expedia Spent all day on line trying to book a flight to Canada

Expedia review: Spent all day on line trying to book a flight to Canada

Tammy-Lee of US

Sep 06, 2023 12:53 pm EDT

Verified customer

Featured review

On August 30, I spent all day on line trying to book a flight to Canada. I used the App and a on line service offered by Expedia. I had to enter my information(name and billing info) to purchase my ticket, once I pressed submit to purchase my ticket, the system told me to try again( I did this about 15 different times). I tried to call Expedia but wait times were horrendous. I reached out to a virtual assistant, three different virtual assistants, all promising to help me, they couldn’t, with no valid reasons why. After not succeeding I ended up talking to a supervisor, he stated because it was 6 hours later from the time I tried to purchase my ticket all seats were sold, he couldn’t offer me my ticket and said sorry have a nice day. I am very annoyed at myself because after I got off the phone with the supervisor, I called another company and was able to purchase the same ticket within 15min. Expedia has lost my business and I will make sure I tell friends and family about my terrible experience. I’ve had no issues with Expedia in the past. I want to warn people if you can’t purchase your ticket the first time don’t use Expedia use another company, you will waste your time and end up beyond angry.

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+43 120 609 1038
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+45 43 682 060
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Finland

+33 157 324 986
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+353 15 245 005
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27%
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+39 291 483 700
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60%
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Spain

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Thailand

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+1 (604) 235-6812
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Support

dmcnamee@expedia.com

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