Expedia
Reviews and Complaints

I made flight reservations through Expedia on 10-17-23 at 1:23pm for four (4) tickets from Charlotte NC to Tampa FL on 12-09-23 and return Tampa to Charlotte on 12-10-23. The total cost was $318.88 which I paid with my Master card. I received an email ([protected]@bellsouth.net) showing the four (4) names and your itinerary Number [protected] and Spirit Airlines code of DCJ75Y. I also made a reservation for my other daughter Meredith Harris at the same time your itinerary #[protected] Frontier Airline code R9BRSI. for $57.96.

On 10-19-23 at 10am I notice the $57.96 charge on my Master Card but not the $318.88 charge so I called and spoke with Eva M. She advised me that my trip from Charlotte was still in hold status and I must pay an additional $268 to get the trip released. I did so but under duress Eva advised I could either cancel my trip from Charlotte or pay the extra $268. I had not choice but to pay.

I am asking Expedia to reimburse me the $268 since I did receive a confirmation email from you but did not receive anything advising the Charlotte trip was on hold. If I hadn't called you I would never have known the trip did not go to completion. I feel like this was an Expedia problem and not mine, Eva was not helpful at all and only insisted I could cancel or pay the extra money.

Please respond asap as I am out $268 that I should not have been charged. Thank you, Kathy Kinard [protected] (cell) or [protected] (home)

I had a booking with booking.com.from the 5th of September to the 11th of September in Broadbeach. The accommodation was unacceptable. We left.

The manager of the hotel has refunded the money to Expedia .Expedia says they have refunded the money to Bookin.com.Booking.com says I need to get in touch with Expedia.

I don't know what has happened to my refund, but I would like it deposited back into my account.

Please this is urgent.

I have spoken to James Hosking at Expedia who says the matter has been escalated but still no resolution.

I rented a car from York Car Rental 600 Dixon Road Etobicoke ON for 10 days at $1272 including insurance. I had a stone chip unfortunately in the windshield which should have been covered under this insurance. I was charged an additional $1500 for the windshield replacement and received no notice nor receipt and was not even aware of this until I received my credit card statement. I have asked for an actual receipt for the windshield replacement and there is no way it would be even close to this amount. This is fraud and a despicable action this scammer place. I am senior lady with limited funds. I wish these guys could be punished and I am not sure what options I have at this point. I just want the $1500 refunded to my credit card as it will be very difficult for me to pay this.

It seems you outsource to a rental place that you have never checked their customer satisfaction. You. must check their website to review the terrible comments left by all customers so far...NOT ONE with more than one star. do you not care that consumers are extremely dissatisfied and feel hihly scammed by these crooks? Plesse, please, please take this horrible York Car Rental in Etobicoke ON off of your roster.

My name is Jose Castro, I live in Miami FL, I bought a flight and stay to Santorini, specifically at the Sunny Villas Hotel, Expedia coordinated a Miami-London-Santorini connection for me, the initial flight to London was a little delayed so when I arrived in London the flight to Santorini was already left, at the London airport they helped me with a connection, but the closest was London-Munich-Athens-Santorini, finally I arrived at the hotel at 1am in the morning, a hotel where there was no one to receive me, which was closed and without reception service, and at that time in the morning I contacted Expedia but they said they couldn't do anything, I had to return to the Santorini airport to start at that time to look for a flight back to Miami, a flight that cost me more than 5000 dollars since it was back Athens-London-NY-Miami, Expedia says that the hotels have their refund policies and that they can't do anything, so, from the beginning everything is Expedia's fault because coordinates very tight flights of time when they know that it takes a minimum of 2 hours to pre-check, in addition to allowing their businesses like the Sunny Villas Hotel to steal money from their clients, Expidia is not reliable for doing business because it leaves its clients stranded, in the other side of the earth, Expedia knows that everything is true since I have proof of tickets, calls to Expedia CS and the claim number that they gave me, so, if you are thinking of doing business with Expedia, go to another platform more reliable.

Expedia itinerary [protected].

Re: Booking No. [protected]

I booked two nights at the Banks Mansion, Amsterdam, yesterday with Expedia. I have always felt Expedia was reputable and would give me the best price available and therefore have recommended Expedia to friends.

I was, therefore, very disappointed when I logged onto the hotel site to learn that I could have paid $363.60 per night for the exact same room. I paid $398.49 booking through Expedia. In total, I paid $69.78 more than I should have.

Policy #[protected] Oct 12, 2023

Itinerary #[protected]

On Oct 3, 2023 at 19:40, I had booked a ticket from Expedia.ca (you). After I read the email confirmation and found out that my name in my flight booking was incorrect, I followed instruction on your website to correct it and submitted to you at 22:00. On Oct 12, 2023, your staff member, Sofie, confirmed that Expedia.ca could not correct the name on my ticket.

In light of this, I would like to request a full refund because I had followed your instructions within 24 hr time period to make change and was within the free cancellation period.

Hi, My name is Mohammed, I booked my flight to Brazil for February 7,2023 all inclusive with number #[protected].I was planning to attended the Carnival for 2023 and it seems like I booked it earlier, I decided to cancel the whole trip so in order to change the booking.

One of your Agent informed me she will cancel my booking, I mean should be everything because it was all inclusive!

Now I noticed she cancelled only the hotel and I did not receive the refund for both the hotel and the flight, Please investigate this matter and get back to me.

My phone number is [protected] email [protected]@yahoo.ca

I want to address my experience with Gold Horn Apart Hotel in Baku (36 Ataturk Avenue). I booked to stay at this hotel with my daughter as she attends the International Astronautical Congress 2023 in Baku using Expedia. On the 5th night of our stay, my daughter and I were watching TV around 12:30am and a random man unlocked our hotel room door and entered. He then closed the door as he saw we were inside and left. I went down to the hotel reception and told the staff what had happened. I requested that he call the police but he refused to do so. I then requested that he checks the security footage, which shows the unknown man entering our hotel room and leaving. Following this, I told the staff to contact this man and go to his room. The reception hotel staff was very hesistant and also had poor English. He also refused to call the police despite my multiple requests to do so. This led me going to the street and looking for a police car myself at 1am. I could not find a police car, and so, begged one of the drivers outside to call the police. Following this, the police arrived and they noted this incident and said they will investigate this. I was worried because I was going to leave the country the next day and my daughter was going to stay the remainder of the duration - 4 days at this hotel. I did not feel secure and ultimately booked another hotel for the rest of her stay. I ended up paying for another hotel, and checked out of Golden Horn Apart Hotel early midway through my booking. The hotel staff did not ask about the early checkout or refund the remainder of the stay although this whole situation is their fault. They provided the man who entered our hotel room with a hotel room card which opens our door. They did not give him the right card for his room. They incorrectly gave him the wrong card. This is a big security problem. Also, the man was alone and opened our door very late into the night (after midnight). There are many concerns, including what the man would have done in the room had he not seen us inside, or if we were already asleep. Although this is clearly the hotel’s fault and they took no action for responsibility, I ended up losing money as I needed to transfer to another and more secure hotel, and Golden Horn Apart Hotel did not return the money for the days we did not stay. 4 nights of booking were not refunded. Also no action or reconciliation was achieved from their part which is very disappointing and shocking.

Expedia should protect their customers. It is the first time that such incident happened to me.

Professor Ghani Albaali

Expedia Name Warka Abdul Kader

Golden Membership

I had rented a car from Expedia in January of 2023. The car was to be picked up at the Edinburgh airport and use for Sept. 9 to Sept. 28. It was to be drop back at the airport before 8:30am on Sept. 28 2023

Itinerary number [protected].

This is your Budget Confirmation # 22954787US2

This is your booking ID: 3T6X49

When I rented the car from Expedia it was my understand that I would pay for the rental upfront using my credit card. This would cover the entire cost for the rental etc.

Expedia also asked me if I would like to purchase car insurance just in case anything happen with the rental car during my trip in Scotland. So I purchased the extra insurance.

When I returned the car, it was noticed that there was a tiny piece of rubber missing from the left front tire.

The person that was doing the inspection of the car told me that I would be reimbursed via my insurance.

He then sent me a copy of the final of the receipt for the car rental via email. When I checked it later on I notice extra charges.See below:

Rental Charges* £ 628.75

Location Surcharge* £ 144.41

Vehicle License Fee* £ 36.67

Optional Services* £ 93.30

___________

Taxable £ 936.13

VAT (20.0%) (on items marked*) £ 187.22

___________

Total Charges £ 1,330.63

Prepayment £ -946.49

___________

Amount Due £ 384.14

It was my understanding that I had paid for the entire car rental in January. I was shocked to see the extra charges location surcharge, vehicle license, and optional services.

I have used Expedia for a long time for car rentals hotels etc. and never have had a problem. But these extra charges came as a great surprise to me since I had already paid for the car rental in January of 2021.

I am hoping that this matter can be resolved in a timely matter.

Thank you

Malcolm McIntosh

On the afternoon of Thursday, September 28th I went on to the Expedia website and made a reservation for a hotel booking for the night of October 5th at the Hampton Inn, Auburn. I never received an e-mail confirmation and tried repeatedly to contact Expedia to tell them I had not received an e-mail, which may have been sent to the wrong e-mail address. After wasting over an hour trying to resolve this matter by phone and on my computer I looked up the phone number for the Hampton Inn in Auburn and they advised me they had received no booking information from Expedia for the room night requested. I then went back to Expedia and booked a room for the Hampton Inn, Auburn for the night of October 5th and received an immediate confirmation e-mail from Expedia.

This morning I contacted the Hampton Inn at Auburn and they advised me that they now had two reservations in my name from Expedia for the night of October 5th, but cannot cancel one and I must contact Expedia. There is no way to cancel the first reservation through Expedia as I have no confirmation number and it is impossible to speak to anyone in person on the phone at Expedia.

Please confirm you have cancelled first reservation or I will have to file a complaint and notify Visa to cancel this payment.

Thank you.

I booked a flight from Portland, Oregon to Florence Italy on Expedia. The purpose of the trip was to attend my friends wedding. The itinerary of the trip was as follows: first leg of the flight was through Alaska Airlines to LAX, and then from LAX to Frankfurt Germany on Condor airlines. Then from Frankfurt to Florence. (Round trip back to Portland after the wedding).

After my first leg, I landed in LAX on 9/24. However, the Condor flight to Germany was abruptly delayed for over 24 hours (to the evening of 9/25) and Condor couldn't release my bags in a timely manner so that I could rebook with another airline. I spent more than 24 hours in LA and ended up missing the wedding. I told the gate agent to cancel the rest of my trip because I was going back to Portland since I was going to miss the wedding due to the delay. The gate agent said that he cancelled my booking. I asked if I would get my money back and he nodded his head. I called Expedia on 9/25 and they still showed that my booking was active. I asked to cancel and get a refund. The agent said they couldn't do that and to call condor. If Condor refused, then I could appeal to Expedia for a refund. I called Condor, they said my flight itinerary had not be cancelled and that I would be charged a $390 fine for cancelling my booking. I explained I was cancelling because they delayed by flight for more than 25 hours and caused me to miss a wedding. They didn't care and hung up on me after I refused to accept a fine. I called Expedia again. The customer service rep said there is nothing they could do because it was up to Condor to make that decision. I told her that I (and my business and family) had used Expedia for 15 years and that one of their subcontractors had delayed my flight so badly that I had to miss a wedding, lose my hotel booking, my car rental, and I had to book a new flight back from LAX to Portland and that all I wanted was a refund or a voucher. She just apologized and said that she couldn't help me because it was up to Condor. I later learned that Condor has a history of TERRIBLE customer service. If this is who Expedia does business with and then leaves customers high and dry, I just can't justify continuing to use them or promote them to friends and family. The whole experience was very eye opening because Expedia takes no ownership of the failure of their subcontractees.

Good morning. I booked a multi-day trip with Expedia at five different locations. Durning the trip, while staying at the Bucking Moose in West Yellowstone Montana, I called on September 14th to see if I could extend the trip by one day. I called Expedia and talked to Mohamid on the phone on Thursday morning, September 14th. I added a night at the Bucking Moose in West Yellowstone Montana for Friday September`15th. I talked to Mohamid in detail about the additional cost for the extra night in West Yellowstone, and about changing the days at the next two upcoming locations. He did a great job with the changes but HE definitely made a mistake and misquoted the cost when quoting me the cost for the extra night at the Bucking Moose. I had already stayed for two nights at a cost of $693.97. Mohamid told me I could stay one more night and the Extra Night's Cost would be $111.46 extra, for a 3 night TOTAL CHARGE of $805.43. However, when I reviewed my charges on my credit card I was charged $805.43 for the one extra night, in addition to the $693.97 I was already billed. Mohamid clearly stated the one night additional charge would be $111.46 for a 3 day total of $805.43. Please go back and listen to the recording of our conversation so you can hear our conversation and his explanation. THIS WAS NOT MY MISTAKE OR MY MISUNDERSTANDING. I WOULD HAVE NEVER BOOKED ONE ROOM FOR ONE NIGHT FOR $805.43. IT WAS ONLY MY WIFE AND I TRAVELING. YOU CAN REVIEW THE CHARGES FOR OTHER ROOMS I BOOKED THROUGH YOU ON THIS TRIP AND THEY WERE ALL APPROXIMATELY THE SAME PRICE, OR LOWER; NONE AT THE $800 PER NIGHT I WAS CHARGED WHICH I CANNOT AFFORD. Please contact me as soon as possible so I can get this cleared up. I am definitely willing to pay the $805.43 for the three night stay, but I cannot pay that amount for one night. I appreciate your help and look forward to hearing from you. Thanks. Robert Ward

I am looking for a refund of $384.78 from a duel booking of same room size-adults staying - arrival date and departure date witn in a 3min. time span. this was week of august 13 -19,2023. The exact date Aug. 16 arrive and Aug. 17,2023 at Great wolf lodge in Sandusky, Ohio. I have been told 7-10 days since Aug 16,2023. I will look for an answer on facebook. Thank-you,

I was told I could pay upon arrival. Well this was a work trip and the job was cancelled the day after I made reservation. So I immediatly called to cancel the reservation, and I also purchased the travel gaurd plan, which was a waste of time and apparently hard earned money! While I was trying to cancel my reservation, my account was billed for the full amount of a 2 night stay and I never left my house. Ive called expedia so called customer support lol, as well as days inn by windahm in kerrville, tx. To no avail, im at a total loss, is this what is to be expected, I am more than willing to pay the booking protection fee of $9.00, even th $19.76 in taxes, but no way im paying $171.74 for a room I was told I pay upon arrival. I need my money refunded asap so I can pay for my next out of town job in 2 days, im an industrial radiographer and will most definitely put the word out all over the internet to not use either of these businesses ever again, possible boycott if resolution cant be made today.

On Sep. 6, I booked a hotel for my cousin and myself for Sep 15 and 16, two nights. I paid and received confirmation via text and email from Expedia.

After a journey of 440 miles to Carson city, NV, we found out that the hotel had never received the confirmation. The Reno air races were in town, so virtually nothing was available. I spent almost an hour on the phone with customer service trying to find us a place. The nearest one would have put us even farther from Reno than we already were.

I finally asked for a refund and got it, but we were stranded, driving around, charging the car, eating in the wee hours at denny's, then dozing in a parking lot and then starting the very long drive back home, fatigued and exhausted.

There was no excuse for this.

I have been looking for weeks for a trip and finally yesterday on Sep 12 2023 I found a price, hotel and car I was happy with. I went to book it and after I entered the payment info the site told me the price had changed by over $562 per person. So I kept trying with same hotel, different hotel, etc. Still same conclusion. Now I have several pending charges on my credit card. I am completely frustrated and exhausted at this volatile way of booking travel. It is way too stressful to say the least. The same price kept coming up all day long so when I finally got home from work to book it, that price was not being honored. And because I kept trying now there are so many pending charges. Expedia is a dishonest company and does not allow people to book easily and at prices they show on their website. This is fraud. You cannot tell me the price is subject to change etc.. but have the same price on your website all day long, everyday. Only to tease the client until the final moment and then at the very last moment tell them that the price has gone up. Terrible.

When I tried to book a flight, using a credit from Delta, Expedia changed my requested flight to one of Delta AND Jet Blue. They then told me they couldn't apply my credit because I had added another passenger AND requested a rental car! They refused to refund my flight tickets and said I could only receive a credit for future trips on Expedia! Obviously I don't feel this is a fair resolution, because at 81 years of age I may NOT be able to travel any more...

(I have all my contemporaneous notes as to what happened when and also copies of the itinerary they sent and my attempts to rectify the situation.)

I really feel I was treated unfairly and am frustrated and angry.

King studio suite, 2 people, 9/8-910. Ramada by Wyndaham Cleveland Independence: The tub was filthy, no toilet paper, the phone did not work, half the tv channels not working, lamp shades filthy, floors in bathroom dirty, hair in the sink, remote without a back, crumbs on the chairs, no towels, and stains on the counters. My husband and I went to the front desk who apologized and stated they were short staffed offered another room on the same floor. That room was in the same condition, absolutely disgusting looked to be stains from something splattered on the wall, not sure if it was bodily fluids or what, and smaller than the original room. My husband and I went down again and was given yet another room on another floor in the same condition. Because we had been traveling and had a concert to go to, we asked if we can just have a housekeeper come and clean one of the rooms. We were told no housekeeping was available. My husband found a cart and took cleaning supplies and cleaned the room himself. We would have left the hotel, but most were booked d/t Cleveland football game. We chose this hotel because of the bar and the pool. There was nothing on the expedia stating there were renovations being done to both the pool and the bar. we would have chosen a different hotel if we knew we would not have access to the pool, a bar, or that the hotel was under renovations. The breakfast area was disgusting with dirty tables. The lobby was not clean, and the hallway carpets had food stains, crumbs and paper on the floor. The outside front garbage was full and spilling over. There were many at the desk complaining about similar inconveniences. No one was at the desk for over an hour in the morning to check out and speak with someone else about the horrible stay. The ice machines on the 2 floors we went to had large garbage bags next to them which was unsanitary. There were no vending machines available. I travel a lot and I am so disappointed with the Ramada and I feel this was the worst experience I have ever had with any Hotel I was embarrassed for the staff and the person that th traveled with my husband and I because their room was also awful.

On August 30, I spent all day on line trying to book a flight to Canada. I used the App and a on line service offered by Expedia. I had to enter my information(name and billing info) to purchase my ticket, once I pressed submit to purchase my ticket, the system told me to try again( I did this about 15 different times). I tried to call Expedia but wait times were horrendous. I reached out to a virtual assistant, three different virtual assistants, all promising to help me, they couldn’t, with no valid reasons why. After not succeeding I ended up talking to a supervisor, he stated because it was 6 hours later from the time I tried to purchase my ticket all seats were sold, he couldn’t offer me my ticket and said sorry have a nice day. I am very annoyed at myself because after I got off the phone with the supervisor, I called another company and was able to purchase the same ticket within 15min. Expedia has lost my business and I will make sure I tell friends and family about my terrible experience. I’ve had no issues with Expedia in the past. I want to warn people if you can’t purchase your ticket the first time don’t use Expedia use another company, you will waste your time and end up beyond angry.

I originally booked this Itinerary with Expedia. Itinerary # [protected]

On our way to Washington my husband saw we booked the wrong dates. I called Expedia directly on the way there on Aug 18th in the Afternoon. The representative put me on hold and called the hotel. That is what he SAID. Then he told me to cancel and book the hotel directly or somewhere else. He said he could not change the reservation. He said he put in for the credit back.

Cancellation # [protected]

As of today 8/29 there is no credit on our Card for this. I contacted Expedia again today via only option on their website which is a virtual chat. The chat agent said the hotel denied to release our funds. The chat agent Fahmad said the front desk agent at Thompson Hotel refused to allow any money back to us. I called Thompson Hotel and spoke to the manager Lionel. Lionel told me that Expedia NEVER sent them any money for our reservation. Lionel said that they would approve to release the funds back to us as we ultimately stayed at their hotel anyway. Expedia wants to keep our money for 2 rooms and not refund us. The hotel is willing to refund the money. This is bad business and really theft by Expedia.