Extra Space Storage’s earns a 1.5-star rating from 170 reviews, showing that the majority of storage users are dissatisfied with their storage solutions.
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Illegal 500% rental increase without a 30 day notice: I just submitted a complaint
On march 15th, 2022 I spoke with joe, a supervisor at extra space tel# [protected] regarding the astronomical illegal increase that was applied to my account in the beginning of 2022, without a sending a 30 day notice via email, regular usps mail, nor rrr (return receipt request) certified mail. They were unable to provide me with proof of any 30 day...
Rate increase scam !!!
When this place has a Rate Increase, they tell you about the Rate Increase the Same Day your current monthly payment is due, so if your going to look around, they have you for the entire month.
So, you pay the current month and if you don't like the rate, you have to PAY for another facility and Extra Space Storage at the Same Time.
I received Notice on the Due Date. Had I been Notified 2 weeks earlier, during the Current Month, I would have rented elsewhere and Moved during the Last week of my rental at Extra Space Storage. Now I have to prepare to pay for 2 Storage Units SCAM !
Storage unit
I got a good price on a 5x10 climate-controlled storage unit. The total was about 67 dollars per month. Two months after I moved in, they almost doubled the price. It's now 119 dollars. I have some disabilities and just getting my stuff into storage was difficult. Now it's held, hostage. Nice facility with good service, but that's an underhanded and unethical practice.
Read full review of Extra Space StorageRude, nasty front desk.
I called the Ramapo Valley Rd, Mahwah, NJ 07430 location, on 02/16/22, to report a broken gate which has remained open for days. I spoke to Alex (did not get his last name.) He was rude, nasty and very aggressive. Instead of explaining that they were waiting for a part, he went on an unprovoked rant. When I complained about his tone, he hung up on me.
When I called back, he said he was not interested in entertaining a conversation with me and told me that if I was unhappy, to vacate his unit.
This is totally unacceptable behavior for a custumer service agent. If he cannot deal with a simple complaint, he has no business dealing with the public. I hope I never have to interact with him again.
Desired outcome: Let Alex know what his job entails. Let him cool off before answering the phone.
unit 3263 Lexington KY
I was a new customer at Extra Space Storage in Lexington KY and new to the renting storage space altogether. I moved into my storage space and when i was done i had some trash to dispose of . I saw a dumpster on site, so why wouldn't i think, being a new customer to the facility, that id have a right to use that dumpster. The dumpster was locked so i put the trash in a bin from my storage unit and put it next to the dumpster. I made sure that all the trash was inside the bin and not hanging out or around it. I was in a hurry as i needed to get to work on time. The next day i started getting calls from the manager of the facility so i called him back and as soon as i told him who i was he told me that i was not allowed to use the dumpster and he was fining me $100 and over locked my unit and said that he could not unlock it until the fine was paid in full. Is his how companies treat their new customers? I didn't receive any warning and actually hadn't even signed my handbook agreement. I had already had a couple of items from my products in storage sold and then had no access to so i had to cancel those orders . To top it all off , he said that he had found drug paraphernalia in the trash but im actually a diabetes patient . I thought they were in proper container but perhaps they had spilled out and for that i apologize.
Desired outcome: $100 fine refund and a second month free rent ( for the inconvenience of not having access to things i sell for my income)
Overcharged on fees
This company overcharged me on the fees by $125.00, they lied to me about the storage fees and after only 2 month of storage are raising the prices. I wanted to get my stuff out and they were holding hostage and would not work out any plans with me and just wanted to extort money from me. They should be investigated for fraud! This storage place is next to...
Read full review of Extra Space StorageMy unit D241 West Palm Beach, FL 33406
I have had a storage unit with Extra Space Storage for at least 12 years. I have been unemployed since September 15, 2020 and have been unable to find a job. I am college educated, age 66 and currently am not receiving unemployment as my refiled claim has been pending since 09/26/21. My mother, Jeanne Henderson passed away in 2020, she is the name on the account. I received a call this morning from Kelly at the storage facility. She told me that they are going to sell the contents of my storage unit for non-payment. Everything in that unit is the contents of my apartment which I had to move out of to take care of my mother when she was diagnosed with Alzheimers. Please consider not selling my belongings.
Desired outcome: cancellation of sale
Restricted hours
Most storage facilities will fine their customers for leaving past hours. i.e., $25 for every $15 minutes you are on premises past closing time. Extra space instead treats you like your a child and puts you in restricted hours so you can only access your unit during office hours, which is typically most ppls hours of work, indefinitely. Which makes it...
Read full review of Extra Space Storage and 1 commentI'm am being over charged
I was on vacation and missed my payment of July and went online to pay it on the 18th of this month and my bill is over 500$
I still have not been able to talk to anyone but I have left messages for someone to contact me.I am wanting to pay for last month and this month but I have no option online to pay the correct amount .
I am now past due as my payment is on the 21st of this month.Can someone email or call me to resolve this before I have to pay a late payment
Rude and unexceptionable
Hello I had to get a new lock and venessa was so rude and very unprofessional. I am houseless and I'm stressed out to the max. I started to have a little bit of an attitude and caught myself and apologized to her explaining what was happening with me. All she said was that everyone has problems and that I was being rude and that she never brings her...
Read full review of Extra Space StorageBurglary and flooding with rusty water inside unit
⦁ Huge holes between units, in the metal roof, the walls, near the ceiling. Don't need a ladder to climb up and see what's next door. The rain and dirt goes right in. There was about 10" of dirt on everything, and rusty water, which shows negligence on their part because they know it will ruin your belongings. Wasn't like that before. There were huge stain...
Read full review of Extra Space StorageEmployee John at 190 Otis st. San Francisco CA , 94103
Code of conduct violation. Reporting Violations All employees have a responsibility to guard against and report work place concerns or violations such as but not limited to: · Legal or regulatory violation · Fraud · Threats of Harassment · Questionable accounting matter · Theft · Ethics violation · Questionable audit matter · Corruption · Conflicts of...
Read full review of Extra Space StorageManager named ashley I dont know her last name
I have a storage at extra space in ventura ca. a52 the first complant is with a manager named Ashley... I went into the office to make a payment I was late I owed 750.00 Ashley took my payment an then asked for my phone at the time I was talking to another worker so I gave her my phone an when turned back around I saw her in my phone pressing the buttons she said she was doing the review on herself witch I never gave her permision to do that she went into my G MAIL an posed as me I think that is out of line an grounds to be fired I know this isnt the first complaint she is a vary mean person thank you Carlos robledo [protected] if you look at the screen shot it says julio jones thats my g mail an julio jones is my favoret NFL player but thats one of my g mail thanks again
Desired outcome: FIRED
account sign in
I have never been able to sign into my account. Today I tried again and got the message embarassing our page is down ...again. will there be a time when this is fixed? So now you are also saying the my message is too small and you will not address it? What do I have to do write a novel? This it total BS . I cannot provide you with an account number because I have never been able to sign into your page? 01/11/21
Management and staff continuously engaging in harassments, discrimination, extortion and hate crimes. Without no shame
Due being an homeless internally displaced person and will report all actions that break our laws and violate our civil rights. And I reported the use of forcing on a cash payment or cc charge with the designation of a n escrow payment. At several facilities under area mgr brian do use as sop making false charges entering false info into clients chart. On a...
Read full review of Extra Space StorageCustomer service
I have been storing with extra space storage for over a year now and just recently within the last couple months have been evicted from my unit due to the manager and I getting into a disagreement. Now I am no longer allowed to rent from any other facility because the manager at the Southeast Division and 123rd avenue got into her own personal feelings and...
Read full review of Extra Space StoragePayment
I rented a storage unit on September 28th. Paid again on October 26th. I tried to pay again in November but to no avail because they want to increase my payment by $40. Also, wanted me to sign a partial payment document since I declined & refused my payment. Now they want to add on a late fee. So disgusted and upset. I never should have rented with Extra Space Storage!
Read full review of Extra Space StorageMadeline
Been with extra space storage for about 8-9 mo. already I have an authorized person who has for some reason been removed without my permission the person who leased the storage unit to us, has no longer been around after an awkward moment which credited me $25 I believe back in July I believe not only that, my signature has been forged on my lease agreement...
Lack of compassion in nationally troubled times and no response from district management
Due to the Covid 19 pandemic and the State imposed quarantine I am one of the many who have suffered loss of employment which caused me to lose my home. I took what I deemed valuable to the extra space storage. It has not been easy to find employment and my payment fell behind. I paid the late fee the first month and hoped things would improve. They have...
Read full review of Extra Space StorageBaby items damaged in climate controlled unit
On August 26, 2020 I went to my storage unit D47 at Extra Space Storage located at 12334 old Tesson rd St. Louis, mo 63128 and found my baby items covered in mold and spider eggs. I contacted the facility the next morning to file complaint. I was told to contact insurance company to file complaint. I did this, and was told it would take 7 days. We removed...
Extra Space Storage Reviews 0
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About Extra Space Storage
One of the key features of Extra Space Storage is its commitment to providing clean, secure, and well-maintained facilities. The company invests heavily in security measures, such as video surveillance, electronic gate access, and on-site management, to ensure that customers' belongings are safe and protected. Additionally, the company offers climate-controlled units, which are ideal for storing sensitive items such as electronics, artwork, and furniture.
Extra Space Storage also offers a variety of amenities to make the storage experience as convenient as possible. Many locations offer extended access hours, so customers can access their units at any time of day or night. The company also provides moving and packing supplies, such as boxes, tape, and bubble wrap, to help customers prepare their items for storage.
In addition to traditional self-storage options, Extra Space Storage also offers specialty storage solutions for vehicles, boats, and RVs. These outdoor storage options are ideal for customers who need to store large items that cannot be accommodated in a traditional storage unit.
Overall, Extra Space Storage is a reliable and trustworthy provider of self-storage solutions. With its commitment to security, cleanliness, and convenience, the company is a top choice for anyone in need of extra storage space.
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Overview of Extra Space Storage complaint handling
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Extra Space Storage Contacts
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Extra Space Storage emailsinfo@extraspace.com100%Confidence score: 100%SupportPrivacy@extraspace.com100%Confidence score: 100%bjacobsen@extraspace.com99%Confidence score: 99%Managementzdickens@extraspace.com99%Confidence score: 99%kchipman@extraspace.com98%Confidence score: 98%Executive
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Extra Space Storage address2795 East Cottonwood Parkway, Suite 400, Salt Lake City, Utah, 84121, United States
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Extra Space Storage social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 10, 2024
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