Extra Space Storage
Reviews and Complaints

In December 2021, I rented a unit at Extra Space Storage at an advertised rate of $85.00. Two months later (February 2022) I paid my unit up to April and in March I left town for family business (my current situation). On April 26, 2022 I received an emailed invoice that my rent for May is due at the rate of $134.50. I NEVER received notification of an increase. I am dismayed and disgusted as I am on a fixed income and was assure my rate was secure at the time I rented the unit. I am equally dismayed to learn that this is a habit of Extra Space Storage and that a class action suit had been filed against them for pulling this "Bait and Switch" (which is illegal) on other customers. Although all prior correspondence has been via email, the manager on duty claimed the mailed a letter. I can attest no such letter was ever sent to my home.

When this place has a Rate Increase, they tell you about the Rate Increase the Same Day your current monthly payment is due, so if your going to look around, they have you for the entire month.

So, you pay the current month and if you don't like the rate, you have to PAY for another facility and Extra Space Storage at the Same Time.

I received Notice on the Due Date. Had I been Notified 2 weeks earlier, during the Current Month, I would have rented elsewhere and Moved during the Last week of my rental at Extra Space Storage. Now I have to prepare to pay for 2 Storage Units SCAM !

I called the Ramapo Valley Rd, Mahwah, NJ 07430 location, on 02/16/22, to report a broken gate which has remained open for days. I spoke to Alex (did not get his last name.) He was rude, nasty and very aggressive. Instead of explaining that they were waiting for a part, he went on an unprovoked rant. When I complained about his tone, he hung up on me.

When I called back, he said he was not interested in entertaining a conversation with me and told me that if I was unhappy, to vacate his unit.

This is totally unacceptable behavior for a custumer service agent. If he cannot deal with a simple complaint, he has no business dealing with the public. I hope I never have to interact with him again.

I was a new customer at Extra Space Storage in Lexington KY and new to the renting storage space altogether. I moved into my storage space and when i was done i had some trash to dispose of . I saw a dumpster on site, so why wouldn't i think, being a new customer to the facility, that id have a right to use that dumpster. The dumpster was locked so i put the trash in a bin from my storage unit and put it next to the dumpster. I made sure that all the trash was inside the bin and not hanging out or around it. I was in a hurry as i needed to get to work on time. The next day i started getting calls from the manager of the facility so i called him back and as soon as i told him who i was he told me that i was not allowed to use the dumpster and he was fining me $100 and over locked my unit and said that he could not unlock it until the fine was paid in full. Is his how companies treat their new customers? I didn't receive any warning and actually hadn't even signed my handbook agreement. I had already had a couple of items from my products in storage sold and then had no access to so i had to cancel those orders . To top it all off , he said that he had found drug paraphernalia in the trash but im actually a diabetes patient . I thought they were in proper container but perhaps they had spilled out and for that i apologize.

I have had a storage unit with Extra Space Storage for at least 12 years. I have been unemployed since September 15, 2020 and have been unable to find a job. I am college educated, age 66 and currently am not receiving unemployment as my refiled claim has been pending since 09/26/21. My mother, Jeanne Henderson passed away in 2020, she is the name on the account. I received a call this morning from Kelly at the storage facility. She told me that they are going to sell the contents of my storage unit for non-payment. Everything in that unit is the contents of my apartment which I had to move out of to take care of my mother when she was diagnosed with Alzheimers. Please consider not selling my belongings.

I was on vacation and missed my payment of July and went online to pay it on the 18th of this month and my bill is over 500$
I still have not been able to talk to anyone but I have left messages for someone to contact me.I am wanting to pay for last month and this month but I have no option online to pay the correct amount .
I am now past due as my payment is on the 21st of this month.Can someone email or call me to resolve this before I have to pay a late payment

I have a storage at extra space in ventura ca. a52 the first complant is with a manager named Ashley... I went into the office to make a payment I was late I owed 750.00 Ashley took my payment an then asked for my phone at the time I was talking to another worker so I gave her my phone an when turned back around I saw her in my phone pressing the buttons she said she was doing the review on herself witch I never gave her permision to do that she went into my G MAIL an posed as me I think that is out of line an grounds to be fired I know this isnt the first complaint she is a vary mean person thank you Carlos robledo [protected] if you look at the screen shot it says julio jones thats my g mail an julio jones is my favoret NFL player but thats one of my g mail thanks again

I have never been able to sign into my account. Today I tried again and got the message embarassing our page is down ...again. will there be a time when this is fixed? So now you are also saying the my message is too small and you will not address it? What do I have to do write a novel? This it total BS . I cannot provide you with an account number because I have never been able to sign into your page? 01/11/21