FairySeason
Reviews and Complaints

I ordered two shirts from this company believing the Hallmark name on the shirt would guarantee it was a good product. It was not. The sizing of the shirts were wrong even though marked as though they were the sizes ordered and the quality of the shirts was not fitting having anything to do with Hallmark.
I believe you should insist FairySeason stop selling these shirts.

Ordered a shirt on August 25, 2018, order # FS8250468188364961. I contacted them 30 days later through their Facebook page requesting status of my order and received no response for over 72 hours. They responded that my order "was shipped out on 8/30/2018, please kindly wait for some days." I then sent an immediate response back asking "What is the definition of "some days"? I ordered this months ago and it's still not here." Again I did not hear back for over 72 hours and the response was "May 1-14 business days."

It is now 11/2/18, and I still do not have my order so I then contacted them through their corporate website because I still had not received my ordered and I have had no response since. I have requested a refund of the product but have heard absolutely nothing. I doubt I will ever see that money again but this company should be shut down completely. It's a total scam!

My order was marked as shipped almost 60 days ago and it still has not been delivered. When i contacted customer service they kept putting me off, asking me to check my post office and asking me to wait longer, and verify my address. I have asked for a refund numerous times, and they finally told me I could ask for the item (which was seasonal item) to be reshipped but they would NOT refund my purchase. When I responded that I did not want to order from them again, I wanted my money back for item not sent, they stopped responding to me.

I ordered 5 shirts then saw all the negative reviews. I tried to cancel my order ONE HOUR LATER and they didn't respond for 3 days then claimed it had already been shipped and was too late to cancel. I know by the tracking number it had not shipped. I did receive 4 shirts and there's extra lettering on one shirt, the phrase is spelled wrong on another, and the other 2 shirts are about 3 sizes too small after I used THEIR sizing chart! I'm demanding a refund but I doubt I'll get anything.

Item is #408372... received email on Aug 10th, 2018 saying my item shipped it is now almost a solid two MONTHS later and I have NOT received the shirt! It was a medium burgundy shirt that said faith going in an up and down direction. I either want the shirt or my money back by the end of the week! I hardly EVER buy myself anything as I have two children I have to do for and put before myself however I spent the money bc I really wanted the shirt and Faith is what keeps me going in life so I'm not in any financial position to just throw money away for nothing! I want the shirt

I order a Faith T-shirt on Aug 18, 2018. The shipping was free. I reached out to them on
several occasions. Every time I e-mailed them they ask that I be patient to allow more time. Which I did. They've also ask that I check my local post office. Nothing. They we-mailed me some bogus shipping slip.

Now it's Oct 3, 2018 I think I've been more then patient! Since they are an intenational company where do we file complaints. I've tried to file a compliant with BBB but was unable due to there international address.

No customer service at all. No responses via multiple avenues email, phone, multiple social media outlets. Will not cancel my order they never shipped, but sure as hell snatched over 100$ out of my bank account without batting an eye. TOTAL FRAUD. SCAM. RIP OFF. They sent me an email that it shipped, then two days later tell me an item in my order needed to be replaced because they didn't have in stock. How can they ship something and then two days later get it back to replace an item that was supposedly shipped? That's when I started to contact about canceling. They have not responded in any way.

Unfortunately I have to agree with fellow reviewers that this company is very bad managed. I placed my order 27th June (!) and I'm still waiting. I wasn't in a rush originally but after a month you start to wonder. I emailed the company and I was asked to wait additional 2more weeks (as the shipping might be going through customs longer). I did, and when still nothing has arrived I emailed them politely again. And yet again, I was told to wait again a bit longer and when I refused (after all their website states, longest dispatch of item should take no longer than 35 days!- and if going to Africa!). I've been waiting for my order for over 57 days now. I was offered a a) refund (minus the shipping costs! which make me loose more money), b) reship the original item (might take another 30 days who knows), c) pick another item (which would probably take also 30 days if lucky). All very unprofessional and scammy. Don't recommend, and definitely wont be buying of them again

So I seen some clothing as a ad on fb n went n checked their website out n ended up buying. WORST mistake ever! I didn't receive my order until nearly a month after had bought it. N I don't think I would gotten it that soon if I hadn't contacted them n asked when I would receive my order . Shortly after me contacting them I got it. I had ordered two pants n 4 shirts. Well i was trying them on to see if fitted right n like it. Well the two shirts don't fit like they say they should. The one is labeled a small n is big, n the other is labeled a M n is small. So I contacted them to see what they would do about it. They told me they would give me 10% of the item back n or I could just give it to a friend or family. I bought it for myself not a friend or family cuz it doesn't fit right! N let me tell u, I have not wore those items thinking maybe they would want them sent back if they refunded or something like that. But no. They only have me 10% of the item back.😠 I am not at all happy with this company. I think it is crap that they would do anything about this. So I hope me writing this will help people from not buying from them. Cuz it's not worth it.

Do not buy from this company!
Appalled how this company is run!

I have never come across such disgusting customer service in all my life!
Wishing to return my items (as the sizing was completely out!) after a week and approximately 15 emails, I was told I can't have a refund. Despite what their website says about customer service, they care about nothing after they have your money. Disgusted.
They insisted I send photos of tops. They didn't fit! They said how they wanted to resolve this. I asked 10 items for an address to return my items to and they said I would have to pay shipping. I agreed. No address supplied, again and again and again!
I have never come across a company like this before.
Do not use them!

I ordered this item weeks ago and paid extra to have the item delivered within 2 to 4 days. It took 2 weeks to come and it is of such bad quality and the sizing is nothing like I ordered. I have been in contact with them since Monday this week and have sent about 30 emails. each time I have to wait over 24 hours before I get a reply and it is always the same reply they send back like they do not take any notice of what I am typing in my email at all.

I have asked for a refund for several days and they keep telling me that they will give me a discount on anything else I order. I would never order anything else from them. They asked me to provide photos of me wearing the bikini to prove that it is too small. I said that I was unhappy to do this as it showed my private bits but they went on and on so eventually I did.

Now they are saying that if I want to return it I will have to pay tracked shipping costs and they will also charge me £2 for the shipping I have already paid so by the time I pay for tracking etc it isn't worth sending back. I am disgusted that Companies like this are allowed to keep going when basically they are taking peoples money.

I was sent a bikini that had makeup all over the top. One of the straps was also sewn around the band, so it was totally unwearable. They offered to give me 20% back. I kept going back and forth with them, and the most they offered was 30%. They told me to take it to a tailor and spend more money to get it repaired. They sent a used item based on the makeup stains. I didn't agree to purchase a used item, so I count that as fraud. I opened a Paypal case and Paypal wants me to pay to ship it back which will cost more than the $12 I'll get refunded. Stay away from this site. It's a complete scam.

My order never came and if it is coming I do not want it it has been 20 days. I want a full refund back to my account no excuses. I am very upset. $37.

My order # was fs6026513479761093
Refund refund refund

I ordered 3 articles of clothing.

I am very upset

Please fix this now

Item not as advertised-quality/colour/size different to website pictures and size chart. Item faulty-glue marks around sole/holes at zip base/loose thread/jagged rough edges of un-finished material/toe straps not cut or sewn on straight.
Requested refunded, have finally been offered 20% refund and to give them to a family member!? After 12 emails from me, they still will offer me 20% refund or full refund if I ship item back at my expense(from UK to China) That will probably cost me more than the item. I am disgusted in the poor quality and lack of customer service.

I ordered 3 tops, as it was for mother's day I payed extra for delivery to have them arrive within 7 days. When after 10 days none had arrived I contacted them and one had been shipped the other two were not in stock. I find it unbelievable that they can take your money and promise something arrive within a week that they don't even have in stock! As at this point they were no use to me I requested a refund including the delivery cost as they hadn't forfilled their agreement. They said I couldn't have a refund for one as it was shipped but they would refund me for the other two. They would not refund me for delivery as they had already given it to the shipping company!? Unhelpful yes! One too arrived ( after I bought something different to replace them! ) I received a refund for only one top and was told the dispatched the other so couldn't refund me! This is after I asked for them to cancel it which I was informed they had! At this point the 2 tops I did receive were no use at all to me as I'd had to buy something else as they arrived late! Completely disregarded my continuous requests for a refund on delivery as in my opinion what they did was stealing. I've asked for the complaints procedure or higher management and it's ignored! I'm at a complete loss now. I find it extremely unsettling they can legally run a bisnuess like this! I have read 100's of reviews saying the same. I wish I had of checked before I spent £32 now being left short and with a top that is no use to me.

I ordered a sweatshirt from your company, ordered a larger size than I normally wear and when I received the item, it's too small. I have contacted your customer service several times, once being told to take pictures with a tape measure showing the measurements. I measured and the bust is 2.58 inches smaller than what the size chart shows it should be for a large, but I keep getting the run around from your company. They have pretty much told me tough, give it to someone you know that it will fit. This is not acceptable and I'm very angry with your company and it's customer service!

Susan Durham
Order Number: FSB213970369864736

DO NOT EVER ORDER FROM THIS COMPANY. I ordered several items on November 14 and November 16 from fairyseason.com. I still have not received the items 6 weeks later. I realize it's coming from the other side of the earth, but it really should not take 6 weeks to get here. The seller says the order is coming in three different shipments. I tracked all three tracking numbers, and none of them have even been shipped yet -- it says "pre-shipment." Part of this shipment was a Christmas top that I wanted to wear for THIS Christmas. I am disputing my payment through PayPal. Ridiculous.

I have sent 4 letters to your tracking place and get nothing but a runaround. I ordered 3 T-shirts and have received 2 of them. Now we are only 3 days from Christmas and I have not received this T-shirt which is a gift. I would really appreciate a response back and or another shirt shipped to me If this does not happen then I expect a refund. Thanks you

Hello my name is Stephanie hurst, I placed a $63.00 order over a month ago and I still have not received it. At this point in time I would just really appreciate a refund. I no longer care to receive the items I ordered. I have been trying to track my package, and it has said the same thing since I ordered the clothing. I look forward to hearing back from you about a refund. Thank you

This is a big disappointment to me. I never expected to get the clothes with the most terrible and cheapest quality I have ever seen. Rough materials as if they used potato bags for sewing. And they sell it at a ridiculous price!
I have never wasted my money in such a useless way.
Don't buy anything even if you think it would be a great deal. It won't. Trust me.