Farmers Insurance Group
Reviews and Complaints

I recently canceled my insurance with farmers on my home, not because I was dissatisfied with the service but strictly the price difference. The policy was effectively cancelled and an email was sent out regarding a refund check that would be sent in the mail... All is good... Yesterday in the mail I received a refund check that was made out in my ex wife's name... It was forwarded to me because the p.O. Box was right on the check... Several things about this really upset me, especially in such a privacy abuse era we live in... First off we have been divorced for almost 13 years...

Second she has never lived in this property ever...

Third how far back did someone have to go to get her name associated with mine... Possibly sometimes years ago we may have had a policy together...

Fourth I called the phone number given if there was an issue... I was required to give my policy number, address, name, billing zip and my ss number before he would even talk to me yet a refund letter was sent out to a perfect stranger... This is a very poor reflection on your company since on line and even on the phone the recorded message talks about what farmers does with our private information... I possibly would return someday as a customer, but now this makes me leary about giving farmers any of my private information when it is handled with so much disrespect...

I cancelled affiliation with Farmers due to changing mortgage companies and Farmers wrote an incorrect policy. Mr. Garro wrote the policy for a townhome and it was only after Farmers was contacted that I had chosen another company that Mr. Garro tried to get me to sign a new policy. I have been receiving collections invoices approximately every three months regarding this issue. Each time I explain my situation and the collections was understanding and said they would inform Farmers of the discrepancy only Farmers uses another collections agency about every 3 months. I can provide you with emails and verification of phone calls to a Breanna P with Service Operations from November 2021 and I thought this had been taken care of yet I continue to receive these collections notice.

Today I spoke with the Tennessee Attorney General’s office and it was suggested I contact Farmers Corporate office once more before filing a complaint with the State of Tennessee. If I do not have a response within 7 days of this email, I will make a formal complaint with the Attorney General, the Better Business Bureau and seek help from AARP for emotional abuse of the elderly. I am 70 years old and every time I receive these collections invoices I get anxiety. I am tired of having to do this every 3 months and will no longer be subjected to this harassment. I need a letter to provide to the Attorney General that this matter has been resolved. Jacqueline Johnson

I have been with Farmers for many years. I left State Farm and found a better insurance... I thought. Our first Agent was Frank Martin, Monterey, CA Office. He was great. He retired and then we changed to Ann Lapel. She was Ok, not as great as Frank. She retired. Now we have been given off to Jessica Connally. The new agent is not acceptable in my opinion. We have 4 drivers in my house, all of our rates have gone up substantially and their excuse... the rates have changed. All the drivers in the plan are over 60, have not had an accident in over 10 years, have not citations, nonsmokers, nondrinkers, etc... why would the plan go up? This does not equate with the commercials. This plan not only has our vehicles, but also our houses. I think we will be looking elsewhere in the near future. We will try a new agent with Farmers, but if that does not work out - we will go elsewhere where the Agents are more forthcoming, welcoming, interview in the office not in the office space so all can hear your conversations... We have three cars from 2000 and before and still pay close $400.00 every 6 months with liability only... they are our second cars.. not even the primary car. Very disappointing

In August 2022, when visiting a WA state hiking trail in Eastern WA, after I returned to my vehicle, I noticed that my car was vandalized, among a few other cars. It appears that someone had keyed several cars and scratched the paint in a few spots, including my car. I did not report this incident to police, as it would have been too late for them to do anything about it.

After getting an estimate to get the scratches fixed by a body shop, the cost was much higher than my insurance deductible, so I decided to file a claim with my insurance, which is Farmers.

I filed my claim on 10/11/2022 and got confirmation from Farmers that they have received my claim and it is being processed. I was instructed to contact the insurance claim adjuster, Taylor Yelm (phone no: [protected]), which I did. Taylor returned my voicemail within a week and asked that I text a copy of the estimate along with photos of the scratches to her, which I did on 10/18/2022. After 2 days, I followed up and she returned my voicemail and confirmed that she has all the documents needed to process my claim.

However, since my last conversation with Taylor on 10/20/2022, I have not been able to contact her, and she has not returned my voicemails. Her voicemail box does indicate that she is currently out of office, and if she does not call be within one business day, her back up will do so. alternatively, she offers her manager's phone number of no one was to call me back.

After waiting for a few days, I called her manager (Matt, phone no: [protected]) and also got his voicemail. He also indicated that he would call back within one business day, although I have not heard back even after repeated call to him.

I have been with farmers for about 19 years I was very happy with farmers then my agent retired and my business went to another agent his name is Austin Rodgers I have never meet this man spoke to him on the phone ONLY when I changed insurance he called and talked me into coming back. No problem after all I was very happy with farmers well at that time we talked about my auto insurance being to high at 157. a month I'm on social security and I can not afford that so he said no we will go down to 97 month alot better than 157 month last month oct I get a bill again for 157 I called him he gave me some lame excuse said it would be fixed by Nov Nov comes same bill 157 so since Monday 12 of Nov I've been trying to contact him never a call back he's out he's sick so I spoke to someone else in his office he says nothing can be done about the 157 either I pay or don't have insurance and next month my amount will be less really hard to believe I have tried to call customer service can't get through that either help me please my name is rosemarie Flemming I'm at 1937 e 10th St Pueblo co 81001 [protected] thank you I am very frustrated with this and would like to stay with farmers if at all possible thank you

8/13/22 My Family was in a car accident. New driver rear ended my car twice on highway 99. The driver accepted responsibility immediately. I contacted there insurance company (Farmer’s Insurance) 8/26/22 Hunter was the claims adjuster. That same day I uploaded pictures of the accident, two estimates and contact information on myself and there client. Claim #SLT83208 I was told by Hunter for weeks that they hadn’t made contact with there client. Therefore they were unable to process any cream until their client gave them an explanation of what happened. They do not have an up-to-date phone number to contact your customer. I contact the young driver myself and then her parents. Hunter called then set an appointment 10/08/22 to have Debbie come look at my car. Debbie didn’t complete her estimate. Now I’m expected to take another day off of work for her to come back! Otherwise Alexis ( supervisor) said I would have to take a smaller settlement.

I have been struggling now for going on 2 months to get a resolution settled for a accident that I was involved in with a person with whom is insured by your company. I was in no way at fault for this accident the driver backed up into my truck in a parking garage. He backed up into my vehicle as I was attempting to exit the garage. He spoke little to no English but I was able to get his insurance info and file a claim. I've had to call several times to your 1 800 # due to my claim rep either not getting back to me or being gone. Days wi go by before I ever get a response to my email phones calls and text messages. Finally I was able to get a settlement set up however I needed to purchase a new rim and tire because mine was damaged in such a way it was unsafe to drive on it due to a tow hitch on the driver's vehicle that gouged a chunk out of my tire and ruined my rim. I submitted pictures and provided a invoice for the rim and tire I purchased directly from Toyota. I was told that I'd be compensated for the tire and rim but now cannot get my rep to contact me to get me a payment. On top of that the amount the estimater gave me for the damage to my truck is less than. Half of what my mechanic billed me. I got a Escondido opinion before getting the repairs done through my mechanic and their estimate was hundreds higher than my mechanics so I had the work done on my truck because I was told that if it was more expensive than what the estimation Paid then I simply needed to submit the bill and I'd be paid the difference. Well now here we are over a week later since I got the bill and I'm out over 2 thousand dollars I don't have. I can't make my truck payment because I spent money I thought I'd be getting back that was for my rent and truck payment and cannot get any response from my rep. I leave voicemails send text messages emails none of which are replied to

A tree from my property broke in half.

The remaining part has was a serious risk. I called Farmers and filed a claim. They told me I should remove it inmediately and they would pay back.

No the claims agent tells me they will not pay for a tree that has not fallen. I should have waited for the tree to fall and caused damages.

This is ridiculous.

This is from Laurel Prokop, Farmers customer, [protected], Laurel.[protected]@TechstyleGroup.com or insurance.[protected]@techstylegroup.com

My husband Chet and I have carried MetLife homeowners and automobile insurance policies for 25 years, since 1997. (Policy # [protected], Zip code 77429, my DOB 6/08/1951).

MetLife HAD been an excellent insurance company, charging a competitive price for its policies, offering excellent customer service, and processing claims fairly. After the recent acquisition of MetLife by Farmers, we found an abrupt and severe reduction in service, even and especially telephone courtesy to Chet and me, longtime loyal customers. In early September this year, we received notification that our annual homeowner’s policy premium jumped nearly 38%, from $3733 to $5179. I called immediately, in early September, and asked how we could reduce the now-exorbitant premium price. The rep with whom I spoke for about a half hour said all we could do was reduce our dwelling coverage. She said reducing it from $1,028,000 to $750,000 was the best we could do. This change would reduce our premium to about $4973. She said she’d submit this request to your underwriters, She asked me to call back in about ten days for an answer.

I did that. I called again on September 21, 2022. I spoke then with “Orpho.” During another half-hour talk, she spoke with the underwriters. They said they DID approve a reduction of our dwelling coverage to $750,000. That reduced our annual premium to $3141 ($3117 + 24). She gave me a confirmation number: SR068187779. She said I’d eventually receive a letter and email confirming this dwelling coverage and annual premium.

Not having received either a promised letter or email from Farmers, I went online today to see our revised dwelling coverage and premium. The premium stood at an unchanged $5179. I then spent upwards of an hour on the phone with agent “Rin D,” next with a male rep, and finally with her supervisor Grace. The male rep said he would schedule an “inspector” to visit our home with the expectation that he could restore the promised reduced dwelling coverage and premium. Our telephone connection was LOST on YOUR end. Although he and Rin had my phone number [protected]), he did not call back. So I called Farmers again and again spoke with Rin, and finally with Grace.

Neither Rin nor Grace was able to see notes in our file that referenced the Farmers agent’s 9/21/2022 promise to reduce our dwelling coverage or premium—or even the confirmation number SR068187779. Neither one said she was able to reduce the coverage or premium.

In another conversation with Grace, she said she would try to get a higher-level supervisor to speak with me. She said she would call my at 10.00 am TODAY, Thursday, 10/13/2022.

I NEED to have that happen. If I can’t reach resolution in this matter, I am ready to engage with Farmers executive staff, including CEO Jeffrey Dailey. I am next ready to change after these 25 years to another homeowners and auto insurance company. My recommendation to colleagues AGAINST Farmers will follow.

Does Farmers have a “loyalty” department? MetLife did, but I never needed to engage with it. I gave MetLife kudos to all my friends and associates, encouraging them to engage as MetLife customers I am pretty horrified that I’ve had to spend many hours and days, and Wednesday a good half day again with Farmers.

Kindly get back with me if Farmers has any desire to keep Chet and me and our friends and neighbors as loyal customers.

574 words

My issue is with Farmer Insurance Co. Agent Office of Joey and Kevin Cesario at 16575 Oak Park Ave. in Tinley Park, IL.

The issue started in April of 2022.

I had Auto and Home Insurance with them.

I was signed up for the automatic payment method for additional savings.

My policy was from July 18, 2021, to July 18,2022.

At the beginning of the year 2022 I was paying $488.00 for my auto insurance and $906.00 for my home insurance. Both were total annual premiums.

They were deducting $101.92 a month from my checking account. I sold my home and called then to stop my home insurance on April 30, 2022. In May they continued to deduct $101.92 from my checking account. In June, they continued to deduct $101.92 from my checking account. I have contacted my agent many times and questioned him about not seeing any policy information on the Farmers website. I asked him if he could provide me with monthly statements of what I was being charged. His response was he has no control over access of polices online with the system. He said he was not entirely sure why I was having problems. I asked him to send me this information to my email address.

In June they deducted another $101.92 from my checking. Now this is the 2nd month after I asked them to stop the home policy. On June 17th, they sent me an updated policy on the autos and house changing the premium to $2,133.00.

Remember I didn't own a home as of April 30th. This policy did say my home policy was cancelled effective 4-30-22 and I would receive a credit of $176.00, which I never received. On July 5th I again questioned this to the agent and asked for copy of the policy and asked if he can do anything better on the Auto policy, now that it would be expiring on July 18th. He responded saying he is short staffed and nothing else.

On July 7th, they deducted $102.08 from my checking. This was close to the new auto policy change they sent me. On July 18 when my policy expired, I left Farmers and got a different company and agent. On Aug 1st, Farmers deducted $182.25 from my checking account. I didn't have a house or auto policy with them any longer. On Sept 1st, Farmers deducted another $182.25 from my checking account.

I called the office to speak with Joey. He was not available as always. I asked the woman I was talking to about the issues and asked her to send me a copy of the billing statements from April through September so I can see the total that Farmers were deducting and the credits they owe me.

She said she would look into this and would send me statements the next day. I never received any documentation from her. On September 19th I called the Main Farmers office [protected]) and talked to a customer service agent. I went through the whole story and asked her to send me a copy of the billing statements from April 2022 through September 2022. She said she would, and I would have it in my email the next day. I have yet to receive any information regarding my policies or statements from them to verify the money owed to me. Please help if you can.

I was involved in an accident with one of your members in May 2022. I was contacted quickly by the initial adjustor. I sent in pictures the next day as requested spoke to the agent regarding the accident and circumstances. Was given some information(which I will be happy to go into detail at a later time) I then heard nothing back until I received a notice that I had been sent to collections. No one came out to look at my car or even contact me regarding any $$ amount. I then contacted the next person in line in Mid June..Never got a call back. I then received legal advise letting me know to contact that person's supervisor regarding the non call back. I did that then instead of getting a call back I got a text(when I asked to speak with someone). Im very upset due to the fact I was put in collection without anyone reaching out, the amount I'm being charged which I dont agree with( reasons can be explained when someone actually talks to me), and the run around I seem to be getting as well. I have asked the collection agency numerous times for documentation showing how this amount was determined and a verification of this amount(which I was told would be no where even close to what im seeing). When I was sent a text from your company (I also asked your company as well for the documents) I was told since I was in collections I have to get it from them, which they are refusing to provide. The case# is [protected]-1.

2 policies ,home,auto,auto=6months,home=1 year policy, 6 month car was due 8/17/2022, home 2/15/2023, renewal was up, they wanted to up the insurance $70.00 on the car, told agent i was going to shop, on fixed income and he said they predict 5 storms for next year so that is why it went up, never a claim, found new carrier,$200.00 cheaper for the same service. when I told the agent he said they would probable charge me for breaking the bundle. I was set up from the beginning with the 6 month-car,1year house contract, so i come to find out that if i drop one they will automatically charge me extra for the other policy and tack on $265.30, it is like hitting the Powerball without even having a ticket. this is totally wrong from my point of view, feel like i have been bait @switch act done, in the policy it says nothing about paying more in the policy if i drop one or the other since it was already up,they will lose the house insurance at the end of the term since i do not have the extra money to spend at this time, after doing my shopping i came to find out they were the highest of all the other estimates. people are being played from this so-called savings bundle pkg scam. can you help, both policies were paid in fullat the time of renewal.

To Whom It May Concern.

My name is Andella Drinker. I filed a claim December 2021 for damaged from an old roof, that caused damage inside of my home. All those they sent out an adjuster he reported that damage didn't come from leakage of the roof, because I had gotten it fit. Also, the contractor that did the roofing sent pictures of damage roof before it was fit. Afterward, I was told that it went to the supervision and had me to take pictures of the now fix roof (that was in July 2022). I've been getting the run around. I called the agency all he would say I'm waiting for them to get back with me. Between the time I filed and now they cancel my home insurance after getting three months payment before they cancel. Unexpected accident happens this is not something that that I could have done, I have let gone too far, I'm seeking restitution from the damage.

Cordially,

Andella Drinker

PolicyNo,[protected]

HOME INSURANCE

The links in email reminders from Farmers to make payment do not work. They have never explained that customers are still required to use the MetLife site although they have had nearly 2 years to finally sort out the transition of accounts from MetLife to Farmers. I have never experienced such a bungled transition

Multiple attempts to pay online via credit card and check fail to submit. There is no information on the page that explains what data is incorrect or missing that prevents submission of payment

Payment emails come from Farmers but the transaction has to be processed via the MetLife site

Farmers Twitter Help is useless, using standard text replies pushing customers to call Customer Service which has unacceptable wait times. When I have made the excessive amount of time to call into Customer Service there is no one that is able to fix or report these problems.

I have emailed employees at MetLife and never received a response

I have emailed an employee at Farmers who sent a OOO message with no information on alternative contact or whether a colleague is monitoring the email in her absence.

My husband and I have had our homeowners insurance with Farmers, since we bought the house in 1993. We live in Sierra Vista, AZ. A few years back our agent retired and we were assigned the agent that took her place. We have never met this man. This year, we decided we should probably look at upping our policy since we had remodelled our master bath and our kitchen/ dining room in the past few years.

I called the office to provide info and was told we should come in to talk to new agent, Steven Miller. We had to wait two weeks because he was on vacation.

Yesterday (6/29) was our appointment. My husband and I walked in and while I was checking us in, he was looking around the office noticing things I did not. So after, the receptionist told us we didn't need our masks, unless we felt more comfortable, (we did) and asked if we would like Steve to wear a mask (we did), she walked away. That's when my husband pointed something out to me. I don't know how I could've missed it! Hanging there, in the reception area was not only a Donald Trump calendar, but a "Let's Go Brandon" t-shirt and a "Miss Me Yet?" t-shirt!

We were livid! I asked the receptionist if this was Farmers' policy or Mr. Miller's policy. She said it was Mr. Miller's policy. We told her we felt it was inappropriate (for a business) and we were offended and we were going to go to another agent. She said, "I understand, I'm sorry you feel that way."

We understand that people have their own beliefs and we may not agree with them, but to be so in-your-face about it in a place of business is just maddening!

We have already requested our policy be switched to a new Farmers agent, Jimmy Galt. We are trying to contact Farmers home office to apprise them of the situation. Please provide that email. If this is also Farmers policy, then we will be changing companies as well. In the meantime, please ensure that Mr. Jimmy Galt is the one to receive any compensation regarding our policy and NOT Steven Miller.

Politics should not be so prominent in any business but especially not a customer service business.

Time to renew my homeowners insurance, it was raised 300.00 dollars for cost to build lol. Last year it was raise 100.00 dollars for lumber prices. I think that this is outrageous to aspect people who are retired to somehow come with 300 hundred extra in one year after raising it last year 100 hundred dollars. I have been paying homeowner insurance since I was 20 years old. I have never had a claim. Shame on you to take advantage of consumers who are trying to survive in these unpredictable times.

Not sure who I would talk to, but I have an issue with the safe driving ad. When I come to a 4 way stop, I follow the rules of the road and depending on who has the right of way and has come to a complete stop, the safe driver is the one who follows the rules. On your ad, neither of these drivers is being safe at all! I have had people like that at 4 way stops who think they are being polite, but all they are doing is causing a more dangerous situation to occur for all parties involved. If you are a company who promotes this type of behavior, then I for one do not want to do business with you. Please stop showing this particular ad, it is teaching people the absolute wrong way of coming to a 4 way stop.

One of farmers insured was involved in an accident with me in 2020! I filed a claim [Claim Number: [protected]-1-2] with them in November 2020! The rep that I had stated that I wasn't owed Loss Of Use. I asked over and over as I was owed this and constantly was told no. I found out recently I was supposed to get paid for this! I still don't have a reason why they didn't pay me nor a pymt for the loss of use! I would like to escalate to you and the Department of Insurance as this is fraud!

Apparantly it was time to renew home insurance never received any notice of when due we will chalk that up to the mail its not the greatest anymore i received an email at work stating my payment was 2 or 3 days late light bulb going off i thought they were talking about my car insur which was paid feb could not reach my rep so read the letter again fuming realized it was for my house never rec any notice of when due called the 800 number spoke with a nasty rep my insurance on my home and this is my first year with farmers only switched to help the rep out since we used to work together my insurance went from 1500 to 3046.00 and the reason i was given is the whole state of virginia raised its rates well asking around no ones doubled like mine so not only will i be switching from farmers once ive had time to shop around i was then called by a rep in the local office i requested a copy of my information which was faxed and received a slap in the face after i paid my bill i was told his friend just opened his agency and could lower my bill to 19 something i am so angry with dustin medley who has not called me back i will never refer anyone to farmers insurance again

First & foremost, if your website & recordings are going to state that you are open/customer service is available on Saturdays est 9am-5pm then I would suggest you be open and taking calls, etc., not sending people to voicemail or saying you are closed, call back when open when a person calls during those hours.

Second, it is insanely ridiculous to leave your customers on hold times of over an hour or longer--then only to tell them they have the wrong dept., you cannot help them and put them back on hold only to be told your closed call back another time! The excessive hold times are ridiculous and happen all the time regardless of when people call in (even your agents have the same issue).

Lastly, if my payment is not due until a Monday, do not start drafting it on the preceding Friday! This is not how auto-drafting procedures work, and they cause ledger inconsistencies for your customers. If you desire harmonious relationships w/your customers, this is not the way to achieve that.