Farmers Insurance Group
Reviews and Complaints

Spending life on the phone waiting is beyond annoying, its abusive. I'm countless hours into this company. The voice over loop that keeps advertising promises they have no interest in keeping. The transition from met life has been horrible! The on-hold message rambles on & on about you being their top priority, but i'm 58 minutes on hold - again! I'm soooo sick of hearing this woman's voice suggesting that I do their job for them or maybe just give up an go away. Why can't I sit in silence like the smart companies (who don't have to bludgeon you with propaganda bs) offer. Hey farmer's, you should get a clue from apple.

A couple weeks ago, someone hit my parked car. I got their insurance and started a claim. I would prefer to get a cash payment for the damage done. I filed a claim through their insurance and got an estimate from the body shop (Dellenbach Motors). The Insurance company said I had to do a virtual estimate through their app, so I did that as well and they provided an estimate.

Body shop: $2273.16

Farmers : $1494.18

I was surprised the difference between the two estimates was so large. The problem is that the estimate from Farmers was conducted virtually, and isn't accurate (Example 1, Page 3 line 3 of the Farmers estimate has a note to check the muffler for damage, Example 2, no frame labor in estimate to straighten the cars frame). I brought this up but they aren't willing to change their estimate. Farmer's said they are also not willing to have an in person adjuster look at the car either. Farmer's told me my options are:

1. Take the $1494.18 as a cash settlement or

2. Get my car fixed by the body shop and the shop will submit a supplemental to cover the additional damage

3. Subrogate through my car insurance

As I will most likely be repairing the car myself, I want an accurate estimation of the damage done for the cash settlement. Estimates from Farmers and the Body shop are attached.

12/2019- 2/15/2022

Utterly fradulaent business practices. They have been charging me for a car that was sent to the scrapyard in 2019. I had no idea until I received a card for the car 3 weeks ago. Since then, I have spent upwards of 5 hours on the phone, been told twice the error would be fixed and that documentation of my calls and their actions would be emailed, and the money they took refunded. I have recived no documentation, no refund and the fradulant amount was withdrwan anyway today, 02/15/2022. I have cancelled the policy and will be filing with the governing boards as well as a lawsuit if I do not receive a refund for the over $1000 for which I was illegally charged. They are also demanding proof that the vehicle is no longer on the road, which is impossible to do as the title was surrendered 2 years ago. They can do a title search to confirm this but refuse and instead place the burden of proof on me. So many lies and no proof to back up their fradulant charges, while representatives shirk their responsibilities, do not do as promised, and expect the consumer to tolerate completely illegal and unethical practices.

we have been on the phone for 6 hours calling 10 times. no one knows who owns my insurance since Metlife merged with Farmers insurance. we have not received our policy documents, website does not include any information regarding our policy and bills. we are going in circles for days and hours trying to get one simple Q answered. this is awful

Farmers has been charging me yearly for 9 years based on false information on my house-information they did not get nor ever share with me.
The agents stated that the underwriters based information on my house on information they got from the county. The false informations states my house has vaulted ceilings, crown molding in 9 rooms and glass cabinets. All of this raises the cost of replacement, so I am charged more.
I was never asked about these details of my house.
How much do the details change the yearly insurance bill?

We used to have a great agent, Mitchell, who was in office during business hours and answered the phone or returned calls promptly. He moved and a new agent took over. We just got rid of one of our cars and replaced it with another. I need to add the car to the policy as it is financed and the bank insists on full coverage. I called customer service at 1:20 p.m. PST - was on hold for over an hour with no one answering. Our new agent's phone is full and cannot take messages or calls allegedly. No returned call. Nobody answering phones. Went online to try to change the policy and the only option I get is that my "request" will be emailed to our agent. It is not a request but a requirement and, if no one is answering the phone, I sincerely doubt my email with the necessary changes will be taken care of promptly. This is ridiculous.

Claim # is [protected]. My truck was broken into on September 19, 2021 in Las Vegas and over $2, 000 worth of musical equipment was stolen. I filed a report with both the local police and the hotel. I am on vacation visiting my sister in California.

Wife and I took out both a renter's policy and auto policies on our separate vehicles. In the renter's policy which expires December 9, 2021, I am a "Named Insured" as is Colette Laussade. The complication comes in because we got divorced in June but still lived together. We both did move to a new address in September, but also still live together and I pay rent, although the lease is in Colette's name because eventually we will separate.

The adjuster, John Dean, originally talked to me last on about October 7 trying to resolve my claim. I sent him the relevant reports and I did not hear from him for a couple of days. So I called him and he explained that once wife and I got divorced, I was longer covered because the policy was written in her name.

I looked at the policy and discovered that I indeed am a "Named Insured" (#1) and am not listed as a "Resident Spouse" or saw any clause that said marital status determines my coverage. I sent a copy in early October to John Dean and my local agent, Philip Finder in Leander, Texas, showing the part which states I am a Named Insured. Mr. Dean seemed surprised to see that I was listed as a Named Insured.

After that, I heard no more from the adjuster, I have called three separate times since then and left business-like polite messages to call or text me with his progress. He has not responded. Maybe he is on vacation or sick, but his voicemail message does not say anything like that.

He did call Colette Laussade and left a brief message saying that there was an error on her policy and that I reached out to him--he did not say how or what we discussed--and he ended by saying that an adjuster will call her to revise the policy.

I did ask him on that last phone call that I would like a written letter of denial as required, but he said such a letter was sent to Colette Laussade, being that she is the policy holder.

Mr Gregory Kocko of 301 Harrison St. Oakpark, Il agency .
hired me, gave me on-boarding paperwork to fill out . I worked the whole day.
Then leaves me a voice mail at the end of the day, that my services are no longer needed . I came in the next day, to get some kind of explanation. He says he got some "red flags" as I worked the previous day. Can you elaborate I asked. He said my 'energy' wasn't up to his standards. When I claimed " age discrimination, he denied it. I considered filing a lawsuit but it may take money and time to hire lawyer - did not. Found job elsewhere not too long afterward. But this still bothers me.

I continue to get notices of cancellations of my Home insurance Policy H7998019850 for Non Payment. This payment gets paid by my Mortgage company from my Escrow account. I called the Mortgage Company and they stated The payment was made in a Bulk check and cashed by Metlife on 8/30/2021. Your company has asked me to fax over a copy of the front and back of the check. I can't get that from my mortgage company but they faxed it over twice. I have called your customer service department as follows to try to get this resolved and spent long times on hold:
9/14 -32 minutes on hold had to drop off the wait
9/15 - 18 minutes on hold had to drop off the wait
9/15 - 68 minutes on hold They asked to email front and back copies of the check
9/16 - 57 minutes on hold finally talked to someone to get a fax number for mortgage company to fax over copies of the check because they will not email it.
9/27 56 minutes on hold just trying to find out if this was resolved. They still say they did not receive the check.
I have also tried to email them to get this resolved.
CID: [protected]
Emails sent on 9/15, 9/20, 9/24 and 9/29

I should not be dealing with this since Metlife already cashed the check and the wait times are unacceptable to customers.

Last Tuesday on my way to taking my husband to the hospital for same day surgery a rabbit ran under the car. I hit it and it got stuck in the grill. I am 61. I don't know how to use your apps. After several phone calls they told me someone would call me on Wednesday. They did while I was at work just as a rush hit. I answered, it was a recording I didn't have time to listen to. It is now Monday and my fog light is about to fall off. My policy number is A7991877390, my claim number is AM013701. My car was driveable at the time of the now I'm not so sure. Can anyone help me. Between taking care of my husband and working, and it being a holiday weekend I don't know what to do anymore. Ive called so many times and have had my calls dropped. These are the pictures I have from that morning. Never mind apparently the photos are to big for me to add them.

Bristol West, through my Farmers Agent, overcharged me for my insurance contract for five months because they were charging me for an accident that was neither me as a driver not a vehicle I owned. Despite going through all the procedures necessary to provide the information to Bristol West (note the accident was also Bristol West) I refused to pay the last installment of the policy as I disputed the validity of the payment amount. Farmers refused to correct the charges and instead billed me anyway and has now sent the fake debt to collections and reported on my credit score. As I explained to Farmers, you cannot force me to pay you to get a refund I am lawfully due because you knowingly overcharged my insurance premiums. Their reporting dropped my credit score 150 points and cost mey mortgage loan approval. They need to remove the collection, write a letter to the mortgage company, and refund my overpayment of roughly $267.00.

My name is Drew-Michael Zimmerman. I own a condo at 10945 Hortense St, #213 North Hollywood, CA that experienced damages from the above unit, #313 by Hector Villalobos.

I'd like to make a formal complaint against Ms. Claire Jaeger, Farmers Field Claim Representative and her insured, Hector Villalobos. Ms Jaeger states in her "Claim Outcome Letter" that she completed her investigation of the incident and denied that her insured is liable. She did not visit or send anyone to my property to view damages. She did not reach out to our HOA Board nor the building's Management company. She accepted a false statement by her insured without any evidence. Mr Villalobos knowingly and willingly perjured himself on a recorded line to avoid paying the damages he caused.

I have emails from him telling me he will pay out of pocket to resolve this. The Management company has the statement of our Building's Plumber and documented invoices that Mr Villalobos paid in full to have "his" part of the damages completed. The fault is 100% with your insured. He's wax ring around his toilet dissipated and sewage water leaked through the ceiling into my unit through the exhaust fan and all over my master bathroom. I include a photo below. Ms Jaeger did not do her due diligence to properly investigate all of the facts. A good insurance adjuster makes certain to receive all the evidence and details before making a wrong decision.

I've filed a formal complain regarding Ms Jaeger and this incident with The California Department of Insurance. My case number is 8311175 regarding Farmers Insurance Exchange. Additionally, I opened a claim with Sentry Public Adjusting.

Thank you for reading my complaint and giving it your consideration.

Gratefully —
Drew-Michael Zimmerman
[protected]@aol.com
Cell: [protected]

I am the Owner of Absolute Service (General Contractor Austin TX) who is simply trying to represent my client as you should be doing. "taking care of your client ". Claim # [protected]-1 was completed and the customer is now left with a balance of $5424.37 in unpaid supplements and O and P Charges. After numerous written attempts to resolve this issue w the adjuster and her direct supervisor this is my last attempt to resolve the matter peaceful. If this fails I will be submitting all written documents and paper work to the BBB, and Texas Board of Insurance whom I have already spoken to about the matter. This is quite simple. This home is a condo with a shared roof on 2 structures (Home and Garage). A GC was used to ensure all 4 owners got the same quality and color of shingles, gutters and fence repairs and the integrity of the roof and gutters were not compromised by using 4 separate contractors who in essence would have to break the seal on every row of shingles (4 times) and cut a seamless gutter where it is shared by 2 home owners and install a new downspout. Using a GC was agreed upon by all 4 owners, the HOA and the management company. The other 3 owners and insurance companies have paid the O and P and supplements, I know my invoices are fair market value. BTW for the record your agent had to nerve to tell me I should not have take the job if i wasn't willing to do it for the amount yall bid the job". Very offensive and outrageous statement to make. My only legal obligation is to bill fair market value for the work performed and I have always done so. This is a very rare scenario were the HOA does not cover from the studs out (IE the roof and gutters and fence)). I perform 80% of my work for many years on condos and HOA's I understand how this normally works. This is not normal. The HOA policy usually covers the exteriors. I have been in business since 1992 and have been w the BBB nearly the entire time time w an A+ rating and have had zero complaints. I conduct fair and honest business in the Austin area. I ask that you Please pay the claim in full less the customers deductible so this matter will be resolved. I prefer the peaceful method.

Thanks,
Wayne

Your claims department is some of the worst customer services I've ever dealt with. I was in an accident on 7/15, I filed a claim on 7/16 and was assigned Ashley Russell as a claims adjuster. I spoke with Ashley on the phone a total of 1 time (the day I filed the claim) and was never able to reach her on the phone after that. When we spoke, she said the first step was to send an appraiser to the shop my car was. On Monday, I received no further information, so I called - no response. I called again Tuesday - no response and Ashley was not in the office. I called again Wednesday - the appraiser still had not seen my car and I had been without a car for almost 6 days at this point. I emailed Ashley - no response. I emailed her AGAIN and she finally responded without answering a single question but saying that she is very busy during the day answering the phone - couldn't be bothered to answer when I called or return my phone calls. I had to call back and speak with another adjuster just to get some answers to my question - like what is the next step? how do I get a rental car? etc. Ashley filed my claim and then ignored me until Friday when my emails started getting angry. I cannot believe claims for your OWN customers are handled this way. It's absolutely ridiculous that the adjuster assigned to my claim cannot be reached, does not answer questions and did next to nothing to assist me in this. I have been without a car for almost a week and she just emails me today that I can get a rental, I just need to reach out to the adjuster on the other person's insurance in which she gave me their name - THEIR NAME - JUST THEIR NAME, no phone number, no email, nothing else. Maybe I should go through the United States Phone book and find her? This company is a joke.

I really hate, hate, hate your commercial campaign. It makes customers look like buffoons and your representative look like a condescending a-hole.

They aren't even funny! Fire your ad agency.

At a time when race relations are at an all-time low why show white people incapable of understanding the basics of insurance? Then the black young man has to patiently put up with their ignorance.

Steve Van Buskirk

senior riding as passenger car in accident. car had no insurance. I had over 200k uninsured motorist insurance with Farmers. I was only person injured and needed operation as a result, plus concussion and back and neck trauma. Accident gave me permanent damage to my hearing and constant ear ringing. 2 years of physical therapy as well. Accident was in AUG. 2017 Farmers never contacted me - had to get a lawyer. Farmers never responded to him either! They canceled 4 meetings with my lawyer and do not want to settle the case for what they owe. They haven't paid a PENNY in over two years!

I called to see if I could file claim on a broken pipe under my back deck. I had to have an excavation crew dig a nine foot hole to get to it in my back yard. I told the person I talked to that the work had been completed and I wanted to know if I could get reimbursed the $1800.00 minus the $500 deductable. I had the bill and several pictures plus a video of the excavation. An adjuster also called and I had to explain everything again. After several phone calls and emailing the pictures I was informed that it was not covered under my policy.
I would love to know why I wasn't told this in the very beginning. I spent a lot of time on the phone with them plus emails. What a waste of time, all for nothing. I will be switching companies.