FedEx
Reviews and Complaints

I received a small package delivered by FedEx. The only reason I found the package was because the I saw the truck pull into my driveway. The small package was left on the ground between my two garage doors. My front door is about ten feet away! Had I not seen the truck I would not have looked for a package there and probably would never had noticed it? There have been times when the driver doesn't even walk up the two steps to leave a package at my door. He has just thrown it from the bottom of the stairs. I'm very disappointed in FedEx and would never consider sending anything with them!

At about 4:35PM my neighbor and I were walking our dogs on our street. This is a rural road, very hilly with lots of blind corners. The Fed Ex driver came roaring down the road and only missed us by about 3'. He then pulled up to the driveway at 91 Blood St, Lyme, CT and spewed out gravel while flying backwards down the driveway. When he came out, we told him that he should slow down. He glared at us and then hit the gas and went careening down the road which is a blind hill. This seems to be somewhat common with Fed Ex drivers and we do not have these issues with UPS and the other delivery people. Once I was in the state forest on a single lane dirt road and almost got hit by a Fed Ex driver who was speeding and using the forest road for a quick detour. This was pre-Covid and I made a complaint then but nothing seemed to come of it. Fed Ex has always had drivers that go too fast and someday someone will get hurt or killed. I wish that FedEx would stress safety to their drivers.

TRK#[protected] Date delivered 9/24/2020

We are disappointed . This is the second time it happened and it was medical supplies first time.

27 Summerwind Circle N, Crawfordville, FL 32327

This happened this time in the middle of Tropical Storm Beta. We used to have good service. They would place it on the porch and sometimes knock just to let us know they were delivering the package. What happened to that good FedEx service?

One of my meds was shipped FedEx overnight (and paid that rate). It didn't arrive until two days. I have a "Please buzz when leaving a package" notice by my door, so I will know there's a package there. The deliverer put the package directly under the notice, but didn't buzz, so I didn't know the drugs, which were in a styrofoam box, packed with ice, were in the 90+ degrees hall for hours, until I was leaving and saw it. The drugs were by then warm. A pharmacist at my drug plan told me to discard them, they will send a replacement. (The drugs I threw away cost my plan $1600, though I was responsible only for the co-pay.) I will register a formal complaint with FedEx customer service, as I many times before. They always tell me the local FedEx dispatcher will phone me. Sometimes he does, sometimes not, but the problems continue to happen.

Package arrived in Ellenwood, Ga. on 31 aug. scheduled delivery to me the 2nd of sept. It is now the 10th and it has been scheduled for delivery 5 times and still no package. It is sitting only 10 miles from my address. Everything about fedex is still operating in the 20th century. You people need to close your doors and start over. Tracking # [protected].

tracking-number [protected]
Tried to contact Federal Express on this issue but could not get through.

The driver on the route where I live at the Christopher Court Condominiums in Montgomery Village, Maryland keeps leaving my expensive orders on a landing on outside steps leading to my condo, open to the elements, that is actually a common area. I gave a tracking number to a package above as an example of one such delivery but he does this with all my deliveries since I complained about him in June. I suppose he thinks this is spiteful and he thinks he is okay by leaving my packages (sometimes large boxes from Walmart) on a landing which about 25 feet from my door which he thinks is my property, but isn't. I actually have a large covered porch where other professional delivery people will leave packages. They don't leave them on a landing below. The package cited above is just an example and has been delivered. I had to haul it up from the landing. I have included the tracking number so you can identify the driver. I believe it is probably the same driver I have complained about before. I thought he had been disciplined or terminated. That previous complaint was in June when he dumped large packages near my porch when there was a large sign posted there indicating the tracking numbers and that they were being refused. He just knocked down the large piece of cardboard with the sign on it blocking the entrance and just dumped the large boxes, so that fell sideways. He was belligerent after confronted and would not take the packages back until instructed to do so by a supervisor.I do not know if it is the same driver but from that point on when I order mostly from Walmart, the boxes are all left on a landing between stairs leading to my a condo. My condo has a large porch where packages can be left near my door. Other non Fed Ex deliveries are left there.Your driver deliberately leaves my boxes on a landing about 25 feet down from my door. I guess he thinks this is spiteful and that the landing belongs to me. Again, It is part of the condos common area. These boxes are left on the landing, not near my door. They can be soaked with rain if I do not know they are down there. In fact one was. One was left there, I believe it was your driver also, from Amazon and belonged to a unit several doors down. I hope you can get rid of this guy or reassign him. Boxes should be left near the door of the residence. I received feedback before from a rep when I issued the June complaint and I though this driver had been reprimanded or reassigned. This community has all sorts of residents including seniors. They should not be treated in such a manner.

FedEx driver with P33170 heading west on highway 46 at 4:30pm. He was swerving all over the road. Almost hit multiple cars. Then when cars would try to pass him he would swerve into oncoming traffic. We tried to pass him as well and he did the same thing. He swerved in front of us almost causing and accident. I don't know if he was drunk or falling asleep. But I sure hope his behavior was not intentional. It was very dangerous.

Driver has started putting my packages at end of drive way by mail box and rains before I get home damaged boxes there's a carport by house with a sign stating all deliveries go under carport sometimes they are left outside of carport in front of sign and rain damaged to boxes
Fedex has made deliveries here for 10 years from company I work for with very little issues until recently
All deliveries need to go under carport.
The dollar value of some deliveries can exceed 1, 500.00 dollars

I have refused a package that was delivered to my home over a week ago, however, FedEx keeps sending it back to my house. I have called them 5 times to resolve the issue and am told it will be sent back to the shipper, only to receive a tracking update to tell me it is arriving at my home again. I have been sitting in my house ALL day waiting for FedEx to show so they do not drop the package off, since they NEVER knock on my door, so that I can again refuse the package. This morning upon checking my email, I again receive notice that it is going to be delivered to my house today by the end of day. I called and they indicate that it is suppose to be shipped back and should not arrive, but each time I am told that, they still attempt to deliver it to my house. I am LIVID. The closed FedEx dept. is 50 miles from me. I have no mailbox and cannot even leave my home to pick up my mail because I am stuck waiting on FedEx to refuse a package over and over again. PLEASE DO SOMETHING. FedEx Shipment [protected]: Dept. E02GM010-M, Invoice # ID:11593, weight 24 lbs, First refused Aug. 25, 2020. The package is to be returned to sender upon refusal.

The Fed-Ex Driver was speeding at 75 plus mph on hwy 5 from Weed Ca towards Redding Ca on Saturday August 29th between 2:00 pm and 3:00 pm. This driver was in the far left lane the whole time and passed us on the right at a place where the right lane was closed for construction almost hitting us. We Saw this truck off and on driving badly. Please see photos for Truck ID number. The driver was an older male with glasses and a beard. Any questions call Ray West at [protected]

Ordered a filter housing for my pool with 2 day delivery. Over 10 days now. Pool has now turned green! Part sat in sacramento center 4 days and now has been in tracy center for 8 days! Apparently sitting on a truck and not out for delivery since apparently they cant or wont hire enough staff to deliver their packages. [protected]

Damage to pool because of fedex sub-standard operations.

Jerry adams

For: eric faul
One-way pool service

Drivers are coming to the building and not making an attempt to deliver the package. I don't know if it is time, or not wanting to be bothered. For two days I sat home waiting for a delivery and two days I have received an email stating "Customer not available". [protected] is my FedEx tracking number. Dates of "attempted" delivery is 08/14 and 08/15.

Desire outcome: to give drivers access to customers, i.e., use intercom to call customer down to pick up package, or text or email stating driver needs for you to do curbside! NOT A PROBLEM! I can go downstairs to pick up my package. Just a suggestion.

I was tracking package since it left shipper. Day of delivery I made sure to watch for delivery truck. They are horrible about just pitching packages in driveway. Not at door or on porch.I got text package was delivered. They didn't deliver to MY house. I Waited all day on them. Ive called every number I can find. No help. Finally emailed shipper asking for help. Complete idiots working at fedex. Or thiefs.

Fedex sent me text and emails backing up my delivery for days. They had the nerve to send a message this morning stating that my delivery was made yesterday and no signature was required.

What they didn't know is that I'd be taking screen shots of all the emails and texts and that I have a camera showing that there wasn't a fedex driver anywhere on my property yesterday! I wonder when they became a bunch of liars because I always had nothing but good words to say about them! I can't understand how they delivered when I received two messages telling me my order wasn't going to be delivered until today!

I was given a tracking number by Fedex and told my package would be delivered by the end of the day. Two days later and it's still not here. I am more upset about Fedex breaking their word than not having the item. What good is a company if they don't keep their word?
If any Fedex management is reading this my tracking number is [protected]

I have on several occasions told drivers not to leave packages in the driveway in the weather when they can walk 20 ft and put it on the front porch. I am sick of their poor delivery service and lazy drivers. They have damaged every package they have ever delivered. My next recourse will be next time on my property I will have them arrested for tresspassing. They are the worst.

Priority delivery service was paid for. Delivery was supposed to be by 10:30 am CST. Package didn't arrive until 4:00pm. Service was between San Antonio Tx and Houston Tx.
Fed ex customer service provides computer generated canned responses online and barely English speaking individuals well versed in canned answers over the phone.
The damage has been done. They can do nothing to fix the late arrival of the documents.

Next time it will be UPS or even USPS.

I'm so upset and disappointed in the quality of service with Fedex in the recent past months.

They are not accurate when you call to track status of your packages anymore.

They have started holding packages in Customs and aren't accurate with when package holds will be released.

I was laid off due to the pandemic and have started a small business which helps with my bills and overall maintaining my life.

This is unacceptable. What can I do. I've tried escalating to management but it's like a spinning wheel.

On May 9, 2020, I placed an order online for a set of glasses and a salad bowl. Both arrived on May 14, 2020. The salad bowl was not what I expected and frankly, did not look suitable to serve food in, so I started an online return at the Bed, Bath & Beyond website. Following their directions, I repackaged the salad bowl and took it to a FedEx office in Olathe, Ks. The FedEx tracking number was [protected]. When I did not hear from BBB about the status of my return or receive a refund, I started tracking it online. BBB makes it incredibly difficult to find information about returns on their website, but eventually, through trial and error, I found it at this URL: https://tracking.narvar.com/tracking/bedbathandbeyond/fedex?tracking_numbers=392935658787&type=ret&locale=en_US&order_number=BBB6482735810. This is where I learned the salad bowl had been received by a fellow named Ewing at BBB's Lewisville, TX facility on May 21, 2020 at 11:33 a.m.

I waited a while to contact BBB due to the coronavirus things going on, but now, when I contact them, asking about my refund, they send me an email saying they will respond in 5-7 days. The last email I got from them with this message was on June 28. I still don't have my refund and no one at BBB is responding. I've attached some screenshots to verify my complaint. I just want my money back. Can you help? Thank youl

FedEx truck number 410532 was speeding on Hillside Dr. in Warne, NC this morning at approximately 10:30. She was doing at least 35 on a 10 mph speed limit curvy mountain road. My wife and I were walking our dog when she flew around the corner and had to slam on her brakes. This is a private road. We have several elderly folks who walk with walkers up here, and even more who walk dogs on a regular basis. I signaled for her to slow down which she did until she passed us, then accelerated again.

On her way back down I stood in the middle of the road with my hand up to attempt to stop her and talk about respecting the people who live on our street. This time she did not slow down much and kept coming. Had I not moved out of the way, I believe she would have hit me. She would not look me in the eye as she passed, and again hit the gas full-on after I passed her mirror. I banged on the side of the truck for her to stop, but she didn't.

There is no excuse for her blatant disregard for our residents' safety. Several residents have already stated their disgust for the way FedEx drivers speed up our road. UPS drivers respect the speed limit and the people who live up here. Yours do not. Besides the danger to our neighbors, the speed at which your trucks round our corners are destroying our road.

I know FedEx doesn't really care about how their drivers behave as long as they get their packages delivered, and this will probably fall on deaf ears, but next time, I will have my phone ready to video.