FedEx
Reviews and Complaints

6/23/2016
We are an Electric Motor Service company. We ordered a large motor about 3 weeks ago. The motor is shipped from Indianapolis; about 3-4 day delivery. We ordered it with "Lift Gate Service" something you pay extra for, with 24 hr notice. The delivery has been scheduled 3 times now. The first two times we were flat stood up. Fed Ex just never showed. Then they would call back as if nothing happened to "schedule a delivery". Today, I waited until early afternoon, then called them to find out if my scheduled delivery was actually being delivered. Nope, not on a truck. If I hadn't called I would have been stood up again.
So the people I'm talking to at FedEx try to contact their terminal directly. 15 minutes later, with a "supervisor" involved, they were not able to contact their own terminal.
So when am I going to get my freight?

My package was due to be delivered on June 17 by 3pm. Well according to the app for tracking packages, the driver made an attempt to deliver around 7:40 pm. That's not even the issue. The issue is, this driver attempted to deliver the package at the manager's office. Why would you do that and you see the office hours posted on the door 8-5pm. The killing part is, the driver didn't even come to my apartment, which is clearly on the package. I stayed home all day just wait on it because this same thing, has happened a few times before. So I complained about it and they were helpful as much as they could be. A young lady called me back later that night and said my package would be delivered the next day. (Saturday 18th) Guess what? No package delivered. I called customer service to get some information. They said they sent a message to the center to have the driver attempt to make a delivery but they got no response! How can this be? So guess what? I paid for overnight shipping and I won't get my package until Monday 19th. I'm so disgusted with this company right now. I wouldn't even be posting on this page if this was an isolated incident. If the office is closed, at least attempt to go to the apartment number listed on the package. Better yet, go to the apartment number first! I'm ALWAYS at home when I know a package is coming, especially one from FEDEX! I wish I had a choice of shippers when ordering from Amazon. I would use UPS all the time!

I decided to use FedEx because they seemed quite reliable and this company is known all over the world as one of the best delivery services. I send a parcel and it was a very important one. I also paid for the insurance.
The person I send it to was waiting and needed the stuff which were inside the box. It took them forever to deliver it and it was not delivered on the estimated date! Never expected such a terrible service from FedEx! I'm extremely disappointed and don't know if I could trust them ever again!

FedEx was paid to deliver overnight. That is a waste of money as it does no good if deliver attempt is made when the recipient is not in. Then FedEx comes around the same time over the next two attempts. Two days later after three attempts FedEx sends package back to sender. FedEx was paid to deliver a package and they did not! If they can't deliver at the morning attempt, then try the afternoon. FedEx should have called to set up a delivery time. After all, they were paid to deliver! Wish I said that when I was told they cannot hold a package long. Will then FedEx, Don't Hold It, DELIVER IT to the recipient, not the mailer!

5/6/2016 in the Eastbound Lane of I-80 near the 1st Exit for Cheyenne WY a Fed Ex Semi Driver Ran my 23 year old daughter off the road into the median in her Honda CRV. With no disregard for her life. He did not stop or anything. Luckily she is alright and was able to get back onto the road and drive her car. We will have to take it in to assess the damage to the vehicle. She however did miss an important doctor appointment and will have to reschedule. Just a little over a year ago a few miles from this same location a Fed Ex semi killed a co-worker of hers, her son and her fiance. This drivers are extremely dangerous.

A wedding dress was lost that we purchased two years ago waiting for this wedding, I shipped it to my daughter thru a fedex office, they did not fill out the value, and the package was lost, while its 1800.00, a small amount to them, I lost the dress and all the minor things in that box, they are willing to give us a 114.00 and say Im sorry, The package disappeared after it was loggin to fed ex, it stated in FED EX POSSESSION so, for a company of the size of Fed Ex, I find this very poor customer service, and they say WE Apoligize

I took a day off work to wait for the FedEx delivery that had been scheduled for today. But no one came. And no paper was left on my door or in my mailbox saying that FedEx had attempted to make the delivery as agreed.

Four calls to customer service later I learned the FedEx driver made an error and attempted to deliver my parcel to the wrong address.

FedEx, how difficult is it to read an address? Are your drivers illiterate or just incompetent?

The worst though is that they couldn't care less and won't make it right. I asked them to deliver my package to their downtown location but they flatly refused.

Now my package will be returned to the sender because of THEIR error.

It's impossible to escalate the issue with them. They simply repeat the same tired lines and won't help you.

Go with UPS instead. Their drivers can read.

Should change name to Fed Excuse, consistently leave shipments in Memphis for no other reason than their arrogant incompetence. This is a consistent problem of sloppy performance which leads to bad attitude with their employees who spend much of their time making excuse and listening to complaints. It is nearly impossible to get any kind of reaction from them other than "thank you for choosing FedEX. UPS, while far from perfect is so much better than FedEX its not even funny. If Fedex looks back they will see the USPS gaining on them.

My package was shipped from Canada two weeks ago and I received nothing yet. Yesterday received a message from FedEx stating that due to local weather delay they could not deliver my order on time. Absolutely ridiculous! I tracked my package and I know that it already arrived. Lazy clowns, cannot even deliver it to my house! And I'm totally disgusted they tried to fool me! This postal service is not trustworthy! Avoid!

January 4 2016 Fed Ex box truck incorrectly delivered my package to pole barn not my house. My house sits near the pole barn. House is obviously taken care of and lived in. Car in driveway, etc. Pole barn sits off by itself, is hard to get to, grass grown up. Why driver delivered to pole barn and not house is beyond me. Other delivery services have no problem choosing the house as delivery point. If neighbor had not seen Fed Ex box truck in front of pole barn I would never have known package was sitting outside door. Please inform driver of correct location!

I have used FedEx Chat. called their 800number that I stayed on hold for 15 min, then was told that they don't know where package is...they notified USPS that the package was coming but it was never received by USPS. How in the world is a customer supposed to get a delivery that has already been paid for and needed by a certain date. They sent the package from PA to GA and I live in PA. Somehow it got lost between GA and PA on the way back.

FedEx/Kinkos member entered wrong zip code on package. Address correction was made and I was assured package would be routed via express so it would arrive next day do to FedEx mistake. Package was not delivered as FedEx promised and will now arrive 5 days from date promised. Total delivery time of 7 days for a package originally scheduled to ship a total of 300 miles. I understand problems happen however 2 of last 3 shipments have been miss directed. Also FedEx Express has missed 3 pickups in the last 2 weeks. These were scheduled pickups that had conformation numbers. What is going on? Are you becoming the new USPS?

Two large packages were delivered today left sitting in middle of the driveway near the street. There was no knock on the door or ringing of the doorbell. Just set there and the driver left. Luckily there was someone home at the time which he had no idea because no vehicles was visible due to garage. Value was 0ver $700. They need to at least knock on door and if know answer notify customer that package is at residence. No wonder so many packages get stolen.

Me and my wife was coming back from Cleveland, Ohio to Akron, Ohio and your driver cut right in front of us almost running us into the wall, my wife blood pressure and minds flew through the roof. She has asked me to call our attorney but I decided to let you guys do something about it for the driver and us. This is the number on the door of the truck 810-903 The license plate was P186855 Please response as soon as possible. Mr. & Mrs. Terry L. Dobbins [protected] or [protected]

This company is horrible. I actually work in shipping and receiving and I use FedEx as little as possible - between botched shipments, lost shipments and exporting errors. I think going forward if i order online i will not use the free shipping option from vendors if deliveries will take this long. This is the holiday season, ups is on point working over time delivering on time and a lot of times early. I am beyond annoyed. I hope i'll at least get my packages before christmas.

So my complaint may sound psychotic or paranoid, but I have noticed that most of your fedex employees decided to follow my whereabouts, or stop in front of my house to pretend they are dropping off a package but never seem to exit the truck or van. It's really quite unnerving and unbelievable but I'm certain it happens and would like it to stop.