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FedEx Complaints 1759

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K
7:52 pm EDT
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FedEx ship never ontime

Almost every time I order something and they use FedEx ground it is usually 2-3 days later than the Est delivery date, so since I was going out of town and had my cell phone in for repair 2 weeks prior, when it came to pay for deliver I opted for the Priority Overnight (CRAZY expensive.) The repair company had already told me it would take anywhere from 5-12 BUSINESS days, so I wanted to make sure I got it on time. Also I thought the more expensive the shipping the more they would be pushing to get it to you on time. 4 days ago I got notice and tracking number that my phone would be shipped, 3 days before I was to leave (cutting it close, but still hopeful) The Est delivery date was NOT overnight, but still the day before I leave. I took the day off knowing I could not miss it, and it never showed. Finally that early evening I called and tracking had not changed in 12 hours, and was 60 miles from my house (after it was 30 miles away at the biggest city in the area the day before.) They told me FOR SURE it would be before 1230 the next day. I decided to meet my family at the destination 5 hours away after it arrived because I didn't want it to be sent back to sender if I was not home. Tracking had progressed that night to the big city 30 miles from my house (although I noticed checking everything clearly that it had already been there before?) I waited until 1, and they never showed. I called FedEx asking about it, and they said it was in a container that was held up, and not scheduled until after the weekend! I asked about my Priority Overnight and the promise it was to be here by 1230 that day, and she said that didn't matter, there was nothing to do about it. BUT they can call me when it arrived! I explained it was my phone in the package and I have been using a neighbors, and how would calling me help? She then asked what phone number should she call. No answer, I think she was just trying to get me off the phone. I gave her my husband's who was 5 hours away, and asked she re-route it to my neighbor's (They wont.) Ended up driving the whole 5 hours alone with no phone, and I'll probably make it home before my phone does does.

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12:25 pm EDT
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FedEx no resolution

Here is my email correspondance with Fedex customer service. This package has been in my state for 2 days. I'm leaving for vaca 7/19/12 early am. I am requesting info to at least tell me where I can go to pick up the package so I don't have to wait an additional 2 days and miss my package. PS you can drive the entire state of NJ N.to S. in 3hrs and E. To W. in 1 hr.
----- Forwarded Message -----
From: "[protected]@fedex.com"
To: joe**********@yahoo.com
Sent: Wednesday, July 18, 2012 3:03 PM
Subject: Re: Customer Support E-mail Form [Incident: [protected]] [Incident: [protected]]

Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

Subject
---------------------------------------------------------------
Re: Customer Support E-mail Form [Incident: [protected]]

Discussion Thread
---------------------------------------------------------------
Response (Ron ****** L.) - 07/18/2012 03:03 PM
Dear Mr. E*******:

We received your inquiry. We regret any inconvenience caused by this situation.

Our network does not enable us to locate a package for customer pickup. If you need the package sooner, you can call your merchant and reorder with an expedited shipping method. When the original package arrives from the US Postal Service, you can refuse the package and it will be returned to the sender.

Thank you for your patience in this matter, and for shipping with FedEx.

R** P****** L.
FedEx Customer Service

Customer (Joseph ********) - 07/18/2012 01:40 PM
Incident created due to reply to expired incident [protected].

The tracking information states it is in R*****, NJ. That is the next town over from C****** . Why would it take 2 MORE DAYS TO REACH ME? Is there anyway I can pick it up from FedEx? Is there any info you can provide me so I could pick it up today. This is the most ridiculous type of delivery system I've ever heard of FedEx smart post service. There is not a thing that makes sense about it. I would like to drive myself to the fedex facility in R***** and pick it up. Please provide me with information
and details on how to do so. Thank you
From: "[protected]@fedex.com"
To: joe**********@yahoo.com
Sent: Wednesday, July 18, 2012 11:44 AM

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Anne Chen
San Francisco, US
Feb 12, 2013 9:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My name is Yan Chen. I live in San Francisco California. On Feb 7, 2013 I ordered a smart phone from Metro pcs. Next day I received a email from Metro pcs that the phone would be delivered on Feb 12, 2013 which is on Tues before 7:00pm . Immediately on Feb 08, 2013 I contacted Metro pcs that on Feb 12, 2013 I would be at work during 9:30am to 3:30pm. I asked Metro pcs to give a specific time instruction to Fedex delivery man that either before 9:30am or after 3:30pm to delivery the package since the signature is required on delivery. I knew if I missed the delivery time I would have to go to South San Francisco Fedex office to pick up the package where it will take half hour for driving, but I do not have a car. Metro pcs representative immediately contacted Fedex and gave a specific time which is by or after 3:30pm on Feb 12, 2013. Half hour later, a man named Martim from Fedex called me said that the package will be deliver on Feb 12 any time after 3:30pm and before 7:00pm. Today, Feb 12 about 11:30am, the Fedex delivery man called me said he is at the front door of my house. I said that 4 days before I have arranged the delivery time is after 3:30pm and now I am at work. After I got home I saw the door tag is on my gate door.
This is really bad service! Or there is NO SERVICE! We need Fedex not only deliver the packages but more important is give the SERVICE. The SERVICE means that do what customers required. It is not everyone can leave work and stay home to wait for a package. Most of people have to go to work and no one is at home. At this situation, Fedex delivery should meet the specific time schedule which required from those customers. Otherwise, people will use different delivery company.

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1:13 pm EDT
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FedEx unprofessional & dishonest business practices

I have been awaiting a package since Thursday. On Friday I was sitting less than 5 feet from the door and there was never any knock on the door. The FedEx driver then left the door tag stating they attempted delivery at 1:39 pm. I was sitting on the couch less than 5 feet from the door awaiting a friend at the supposed time of the attempted delivery. After dozens of painful and unproductive phone calls later, we still have no package and found out that they never even loaded our package for delivery this morning. The final manager that we spoke with at the FedEx today actually hung up on us when we asked for her name and contact information. This does not even include the dozens of telephone calls that we made and were promised return telephone calls. The complete lack of honesty, accountability, professionalism, and any kind of good business practice is disgusting in such a company as this.

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cardboard
Norco, US
Feb 25, 2013 6:54 pm EST
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Today I was going to send documents to Libya. Went to UPS.com and was quoted too much money, so I went to FEDEX.com and it will list Libya, but won;t give me a quote for UNKNOWN REASON. Fedex.com does not say what reason is, thus making me waste hours of my time trying to figure out. Strangely enough I could process my shipment with FEDEX and mark it as "SHIPPED" but they won;t give me the price quote! Called FEDEX support and after some ridiculous voice recordings was able to reach International FEDEX.com support after dialing 0000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000. You know what I mean? Fedex.com support told me they MAYBE not shipping to Libya, after the revolution!? So during Qaddafi terrorist times they did ship to Libya, but now that it is free, they don't? Then he went away to confirm and was cinfirmi8ng that they do not ship to Libya. Yet when I asked why FEDEX.com lists Libya and accepts shipments to Libya he had NO IDEA... One of the MANY unprofessionalisms from FEDEX!

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4:05 pm EDT
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FedEx fedex destroyed package

I ordered from Amazon to which the person shipping used FedEx. When the shipment arrived the box was obviously thrown and abused. I opened the package to find that also my product was destroyed.

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KaraK
US
Jun 06, 2012 7:00 pm EDT

Contact FedEx. They probably just had some punk handle your package. They should be able to track down who did it.

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8:23 pm EDT
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FedEx fedex lost my package and no refund at all!

I am a 60 years old man, hardworking, just a regular joe. I'm a tax paying citizen and have the right to express my disgust about this company called FedEx. My wife sold a medical equipment, sensitive and expensive to a customer in Texas. We went to a FedEx Kinko's store to ship the package. The attendant asked us if we wanted to insure the package and also wanted signature required on delivery. We chose both options, we insured it for lower value to cover physical damage, then the equipment could be repaired, but we asked for the recipient's signature. The attendant made ​​a serious mistake: she checked the option signature requested on the paper form but failed to do the same on the computer screen. The package followed the destination and was delivery and left by FedEx at the front door, the signature was not required and the package was stolen, we don't really know what happened to it. The recipient was at home all day long and no one knocked the door to deliver a package. In fact I believe that FedEx lost the package which was worth US$ 3, 500.00.

The equipment was purchased in Jan of 2012 and had a one year warranty. The insurance for $300.00 covered cost of having to return the machine to the manufacturer for repairs or replacement of the device. We never imagined that there would be a problem because we had required a signature at the time of delivery. Since this was an error on the behalf of Kinko's/ FedEx we feel like we should be compensated for the true value of the machine above what it was insured for. FedEx simply left the package at the front door and did not get a signature showing that it was delivered. Fedex's failure to enter it in the computer constitutes a complete error on their behalf above and beyond the insured value. We had asked them at shipping point what was the best way to insure it and that is what we told. We paid for the signature required for delivery-they simply did not key it into the computer. The company refuses to pay for the merchandise that was lost. Were submitted all required documents and they flatly refused to pay for my merchandise that was in their possession.

The only thing I can say now is that FedEx simply stole me. It's not fair, I trusted in this company and now they don't want to replace the equipment, and now I need to buy another one to give to the client!

Tracking #: [protected]

Claim #: [protected]

The FedEx Claim department realy pissed me off, then I decided to build a website to publish this and all the documents referred to the case.

http://hatefedex.tk

http://www.fedex.co.cc

http://www.fedex.me.uk

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10:08 pm EDT

FedEx fedex lost my package and didn't replace it

I am a 60 years old man, hardworking, just a regular joe. I'm a tax paying citizen and have the right to express my disgust about this company called Fedex. My wife sold a medical equipment, sensitive and expensive to a customer in Texas. We went to a FedEx Kinko's store to ship the package. The attendant asked us if we wanted to insure the package and also wanted signature required on delivery. We chose both options, we insured it for lower value to cover physical damage, then the equipment could be repaired, but we asked for the recipient's signature. The attendant made ?a serious mistake: she checked the option signature requested on the paper form but failed to do the same on the computer screen. The package followed the destination and was delivery and left by Fedex at the front door, the signature was not required and the package was stolen, we don't really know what happened to it. The recipient was at home all day long and no one knocked the door to deliver a package. In fact I believe that FedEx lost the package which was worth US$ 3, 500.00. The company refuses to pay for the merchandise that was lost. Were submitted all required documents and they flatly refused to pay for my merchandise that was in their possession.
The only thing I can say now is that Fedex simply stole me. It's not fair, I trusted in this company and now they don't want to replace the equipment, and now I need to buy another one to give to the client!

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dipaul
US
Dec 24, 2011 1:32 pm EST

On Nov 3, 2011 I fedex'd my wifes US Passport to her in Canada. As of this date (11/18) it is still sitting in Canadian customs. If they had told me they could not deliver it the next day as agreed, (the driver and the fedex rep I spoke with to arrange the p/u) I would not have sent it. They charged me $48 and refuse to refund even though they are in breach of contract. Do not trust this company.

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8:28 pm EDT

FedEx fedex shipping cost me $391 worth of damaged goods

Recently went to my local FEDEX to ship a package of fine art supplies to Canada for $129.99. The package was re-shipped to my residence a week later with the box obviously ripped open. After emptying it, there was a total of $156.09 worth of merchandise missing. I contacted them beforehand once i seen the package was off-route and they told me my package could not be delivered because it was refused by the recipient.

This turned out to be 100% false. There own tracker on there website showed the package never even left the city it was shipped from (NY). After emailing and calling several times to find out why i was misinformed, i was then told my package was missing a commercial invoice. I inquired what exactly that meant (i am unfamiliar with shipping terms) and have been ignored since. I filed a claim with them and still have heard nothing.

I’ve taken a total loss of $391.08 from this ordeal and their customer service reps couldn’t be any more unhelpful. Terrible terrible experience. I am very upset about this and am not sure what to do next. Do not EVER use FEDEX, they are horrible.

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Donna
Altoona, US
Jun 03, 2016 8:16 am EDT

Received a shipment, delevered by Fed EX, only the second time I have used them, both times the items arrived broken, because I'm the buyer of the item, I have no rights, even though, I can't get in touch with the person who shipped the item, Fexex, again, told me to bad, they deal with the shipper. again the shipped I can't find, so I'm out 500.00 this time, and have a broken antique car part sitting in my living room.
My item was suppose to go UPS, I will go out of my way, to never have a item shipped Fedex again. the whole experience was just a run around, no one knows what the other one is doing, everyone told us something different, we have run around and taken the part into fedex ourselves, told we would be settled with for damange, then told not. This is just NUTS ! NO SERVICE at all, just a bid TO BAD from Fed EX

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Jason
Dallas, US
Jun 03, 2016 8:16 am EDT

If there is damage to the outside of the package, then FedEx will assume liability for the damage. However, if the item was improperly packed into the package, then FedEx is not liable, the shipper is. You need to contact the shipper.

Also, if there is damage to the outside of the package, don't accept it. Once you take posession of it, there is no way for FedEx to tell if you did the damage or not.

These same rules apply for USPS and UPS.

Hopefully you paid for this part with a credit card, if so and you cannot get ahold of the seller, then contact your credit card company and file a chargeback.

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K
12:05 am EDT
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FedEx lost package and no replacement

I am a 60 years old man, hardworking, just a regular joe. I'm a tax paying citizen and have the right to express my disgust about this company called Fedex. My wife sold a medical equipment, sensitive and expensive to a customer in Texas. We went to a FedEx Kinko's store to ship the package. The attendant asked us if we wanted to insure the package and also wanted signature required on delivery. We chose both options, we insured it for lower value to cover physical damage, then the equipment could be repaired, but we asked for the recipient's signature. The attendant made ​​a serious mistake: she checked the option signature requested on the paper form but failed to do the same on the computer screen. The package followed the destination and was delivery and left by Fedex at the front door, the signature was not required and the package was stolen, we don't really know what happened to it. The recipient was at home all day long and no one knocked the door to deliver a package. In fact I believe that FedEx lost the package which was worth US$ 3, 500.00. The company refuses to pay for the merchandise that was lost. Were submitted all required documents and they flatly refused to pay for my merchandise that was in their possession.
The only thing I can say now is that Fedex simply stole me. It's not fair, I trusted in this company and now they don't want to replace the equipment, and now I need to buy another one to give to the client!
Tracking #: [protected]
Claim #: [protected]

All the documents referred to the case are available for download in this website: http://hatefedex.tk

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SKOR
Toronto, CA
May 18, 2012 12:55 am EDT
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Is it possible the recipient is lying - and, when receiving a package with no signature required, decided to try to pull a fast one?
For a $3, 500.00 item, it is a possibility. Strangers/Fedex delivery would have no way of knowing what was in the package they were stealing.

It looks like you sold a permanent makeup device - the recipient most likely bought it to use for a business. It would some amount of effort, but you absolutely could follow up and track whether or not the recipient is performing the services with the device...find someone in that town to call/visit their business and see whether the device you sent is in use or not. You took photos of the device with the serial number - very smart on your part, because that could prove the recipient did receive the device.

Not saying Fedex did not mess up here.
Good luck.

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5:00 am EDT
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FedEx inconsiderate van driver

For the last couple of months, the driver of FedEx van registration number KY10 ZYF has left the van overnight, and every weekend, on Park Avenue in Bishop’s Stortford. No-one knows who is responsible for leaving it there, but last week the driver was observed leaving the van and walking off down Grace Gardens - no wonder no-one knows him!

The van is parked on the left hand side of the road, immediately before the road turns right, which means that vehicles travelling along Park Avenue are being forced onto the wrong side of the road when they turn into Grace Gardens. This is obviously dangerous, and demonstrates a complete lack of consideration for other road users by the driver.

We assume that when van drivers are permitted to take the vans home, there is an expectation by FedEx that the vans would be parked on their employee's own driveways, or at least outside their homes, not abandoned on a different road completely out of sight (and clearly out of mind) of the driver.

Photographic evidence has been obtained and provided to FedEx, but they have done nothing. Apparently lack of consideration for others is a company trait, shared by management and van drivers alike. Needless to say, we will not be using this company for any personal or business needs at any time in the future - and this will cost FedEx much more than they realise in lost revenue.

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2:36 am EDT

FedEx I will never use fedex again

I ordered a package on December 29th that was shipped via FEDEX. On January 7th, FEDEX delivered someone else’s package to my home. I called them and informed them that I was expecting a package and I had received someone else’s package with the wrong address and name. FEDEX said that would track down my package and get back to me within 48 hours. I called them after two days. No one even knew what I was talking about. I had to refile the claim and was told that I would hear back within 48 hours. After a week I called them and asked the status of my package. They said the driver had picked up the package that was left at my door by accident and that they were still trying to find my package. I told them that the driver lied.

I had called the lady whose package I received by accident and she came and picked it up. I waited another week and called back. This time they had my claim on file but could report no status. I told them that I was going to order another package from the shipper and that I wanted my money back for the package that wasn’t delivered. They said that I just needed to file a claim and that I would be reimbursed within 5 to 7 days. After 8 days I sent an email requesting the status of my claim. They sent me a response that my claim was denied. The reason was that the package was delivered to my house. I have never dealt with such an incompetent group of people. I will never use FEDEX again. I suggest that you require a signature for every package you receive from them.

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Movin
US
Apr 15, 2010 4:20 pm EDT

Fedex office in Staples located in Hollywood Blvd, FLorida are idiots. Thanks to them I will never use FEDEX again! I brought them 2 prestickered boxs on Monday for Fedex Ground. The girl looked at them and told me where to leave them.

It was a bit starnge that by thursday they were still not delivered and Friday I came back to drop off another box. This guy working there told asked me if the green box was mine, he said they tried to call me but the phone ws disconnected and the box could not be shipped because he did not like the way it was packaged and looked. On my fedex there is 4 points of contact, 1.phone. 2. fax 3.email 4.address This harvard graduate genious couldnt figure out another way to contact me so this package sat there for 5 days till I returned.

I cant imagine what would of happened if I didn't return. Then he critized how this thing was packaged and this tpe of cardbaorad is not recommended for shipping.

I took my packages to UPS exactly as is and they shipped it immidiatly without issues for a few pennies less.
No more Fedex, if this is the type of people they hire and train then they can shove their services where the sun don't shine!

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10:45 pm EDT

FedEx don't fedex to canada

Don’t FEDEX to Canada. I had to fedex my wifes new US Passport up to her on Nov 3, 2011. As of this date it is still sitting in Canadian customs (11/18/11) with no hope of getting it back. They charged me $48 for overnight service and want another $48 to send it back to Florida whenever it gets released. They did not tell me it would get held up in customs or I would not have sent it. I also believe this is a protest against Americans by the Canadian government because of that pipeline we are delaying. Avoid both!

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7:28 am EDT
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FedEx customer service

I have had repeated problems with packages being delivered incorrectly. Not to a wrong address on my street, but to a different streets. On many occasions the occupants of the other addresses have brought the packages to me, thus making me aware of the mistake. One of them told me on other instances, he has left packages on my front porch when no one was home. When I tried to file a complaint with Fed-Ex via E-mail, I was told: "We would like to document this incident for corrective action. Your phone number is necessary in doing this." And it was not just one representative that told me that. I have several E-mils with similar comments. They do not know the appropriate FedEx management to send it to without my phone number. It is bad enough they have drivers that can not read, but worse that they expect you to believe that is necessary to have a phone number to handle a complaint.

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4:24 am EDT

FedEx this is the most inefficient shipping I have ever had

My product was shipped to me via SMARTPOST. This is the most inefficient shipping I have ever had the unwilling pleasure to be taken advantage. My item arrived at Kansas City Ks terminal sat for nearly 2 days 30 miles from my home, then sent to Council Bluffs Iowa for the night, then to St. Joseph Missouri for 2 days then sent out for delivery today, but since the driver did not get to the post office before it closes today, it may come tomorrow afternoon.

Here is the rub, as he MAY deliver it tomorrow afternoon noon, rural delivery has already left in the morning, hence maybe a Saturday delivery. I will not get my item until Saturday, but most likely now maybe Monday. It has taken FEDEX 1 day to get it from Kentucky to the Kansas terminal “30 miles from my home but will take 5 to 7 days to get the last 30 miles. THIS IS UNACCEPTABLE.

I feel I must encourage people not to use FEDEX SMARTPOST as it adds unnecessary delays to shipping..If I ship FEDEX Ground only, 2 to 3 days it is in my hand. If I ship via USPS 3 to 4 days in my hand. SMARTPOST 7 to 12 days.

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2:30 pm EDT
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FedEx failure of delivery

FedEx delivery services is the worst services in Toronto that I have ever had. I am waiting for an important package to arrive. FedEx delivery guy came by two times to my apartment building, was able to get in and did not take elevators to come and deliver the package to my door. He simply left a notice on my mailbox inside the building and left. We called them a few times ahead to leave instructions, but they create funny explanations suitable for a comedy channel but not for a real life. First time they left a notice saying that no one was at home when clearly I was staying home for that purpose only. Second time they could not get in, somehow they left the massage on my mailbox inside the apartment building. I spent hours on the phone with them. Finally, they said if we want to get our package we have to drive to their shipping house and pick it up by ourselves. I recommend to avoid FedEx services as much as possible and use other companies if you do not want to have a miserable time.

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8:37 pm EDT
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FedEx insurance claim!

I bought a TV from Sears, and it didn't come with the retail box. I ended up keeping it for awhile and needed some money so I decided to sell it. I put it up on Amazon and it sold in a couple of days. It needed to be packaged and I didn't want to deal with that
so I shopped around town and found a pack and ship place that would package it for $60 and ship it via Fedex for $200. I dropped it off, paid, and all was well. Of course, a few days later I get an email from the buyer - fedex had destroyed the TV in transit. Screen was shattered, one of the corners was destroyed so bad the metal frame was bent. He sent me pictures, and it was unfixable. I was pretty pissed, but I had insured the TV (as a TV) for $1500, so that was relieving. Wrong.

I refunded him immediately through Amazon, so I was out a TV and $1500. He asked if I wanted to send it back but knowing it would cost a couple of hundred dollars to ship a broken TV I told him to keep it. Since I shipped through the pack n ship place, I sent the shipper all of the details, pictures, etc. He filed the claim and said it should be fine. Over two weeks later I hadn't heard a peep so I asked him to check on the status. He said they were waiting on more pictures of the packaging (which nobody told me about! or him). I am having the buyer send over more pictures of the box and whatnot - while it was not the retail box, it was packed in a brand new sturdy box with packing peanuts, foam, and bubble wrap - looked pretty decent. It was also labeled "GLASS" FRAGILE ELECTRONICS etc etc etc all over.

In the mean time, he also informed the shipper that guess what - Fedex only insures televisions up to $1000. Which I have NEVER heard of, and neither had the shipper (!?) I went to a retail fedex today to ask about it and none of their employees had heard of this. Googled it and I couldn't find a thing about it either. The only thing I found was this on the back of a form:

"For other shipments, the max declared value allowed is $50k per package, unless your package contains items of extraordinary value, in which case the maximum declared value allowed is US$1000 per package. Items of extraordinary value include shipments containing such items as artwork, jewelry, furs, precious metals, negotiable insturments, and other items listed in the Fedex Service Guide."

WTF! So even if LCD TV's are included in this "extraordinary value" category, I still clearly bought and paid for $1500 worth of insurance coverage for a TELEVISION. Which the shipper and Fedex had no problem with, no flags raised. I'm still waiting to hear back from the claims investigator, but the fact is this:

I shipped a TV. I paid to have it professionally packaged and shipped, and insured it. They accepted it, sent it, and broke it. Since I'm the 3rd party I'm not dealing directly with Fedex, even though I'm out the money and down a TV.

Hopefully they approve the claim, but if I only get the $1000 I'm still out $500 - nobody told me I could only insure $1000!

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womandi
Butler, US
Mar 13, 2012 8:27 am EDT

Fed Ex needs a huge class action lawsuit filed against them. If someone finds a class action attorney and everyone comes forward with their cases like this, we can do it! I will jump on the train with you all! I hate them, in a way I cannot even say on the Internet!

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10:11 pm EST
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FedEx driving to fast

There was a a fedex driver i dont know what her name was but it was around 3:00 in ellsworth, she was a blonde lady and the truck number was 243990, i was driving up to the light and i was stopped at it and i looked in my mirror and i saw this girl flying fast around behind me at the light and if i wouldnt of seen her in my mirror and creeped forward a little bit then she would have hit me. and as we proceeded into the parking lot theres a swerve in the parking lot to go through and i turned my blinker on to turn, and she was flying again behind me i had to speed up forward to the next turn in cause she was going so fast she almost hit me again, i was not happy alot of people and myself have seen her before and how she drives and they agree she drives to fast, she has been around doing that job for awhile i think but that still doesnt give her the right to "own " the road like she did, just wanted to put that out there.

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11:54 pm EST
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FedEx reckless driver

I was driving east bound on Interstate 80-294 going in Indiana. The weather was cold about 35 degrees and sleeting. I was traveling at about 58 mph in a 55 zone in the center lane when a FedEx truck pulled in behind me doing about 70 mph. He pulled within about 3 feet of my rear bumper in an attempt to get me to speed up or change lanes. I could not speed up as there was another vehicle in front of me so I pulled to into the left lane and the FedEx truck proceeded to pull next to me and do the same thing to the vehicle in front of me. That vehicle did not move and the FedEx truck made an abrupt lane change to the right in attempt to go around the vehicle in front of me but got slowed down in the right lane. I then changed lanes again and the FedEx driver did the exact same thing again pulling very close to my rear bumper. I sped up a little to about 65 mph which is over the limit, but I want to get out of his way. The FedEx driver then pulled to the right lane and passed me going in excess of 65-70 mph and proceeded to give me the middle finger and pass me by. It was at this time that I got the numbers on his cab being 113971.

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C
C
Cpt Obvious
Commerce City, US
Sep 18, 2012 5:17 pm EDT

Actually Toyotafan123 his post started with "I was traveling at about 58 mph in a 55 zone". Its ###s like you that think its acceptable to be hauling a loaded Fedex van @ 70 in a 55 zone in sleet that would qualify as "the lowest form of ### on earth" and "terrorists". The speed limits are not polite recommendations, you've probably never lost a child or a loved one to a reckless driver blatantly disregarding the law for their own convenience at the peril of everyone else on the road... or more likely... you're probably the ###ed UPS driver this post was about.

C
C
Cranial Compression
Duvall, US
Mar 04, 2012 12:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Get on the phone to Fedex.

ComplaintsBoard
V
11:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FedEx misdelivered package

My brother sent me a laptop, signature required. A week later, the FeEX people admit they delivered it to the WRONG HOUSE. No apology, The driver was named Tiffany, her boss is Spencer ROTH in Spokane. They said the policy was to let the customer handle the issue. I went to the house a few blocks over, and the people actually gave me my laptop back! BUT when we asked for a refund on shipping, they said 'well, you eventually got the laptop, right?" and refused to refund even the shipping. The included 6 different calls, a very RUDE visit from a driver, and my actually retrieving my package from a stranger. Wow. No more FedEx from us!

Read full review of FedEx and 5 comments
Update by VOCAL
Mar 03, 2012 4:28 am EST

P.S. Who the hell says 'RUBE' anyway? Isn't that from the Princess bride movie?

Update by VOCAL
Mar 03, 2012 4:27 am EST

HAHAHAHA! Oh, you guys are awesome. What a bunch of weirdos!

Update by VOCAL
Mar 03, 2012 3:42 am EST

I actually went to Cranial compression and Long Faces and checked their comments. Definite trolls! And I think you guys are just adding fuel to the fire. That's what they like is to interact in their sorry way, as well as they can and the only way they can, with other humans. But Slimjim, if you're a moderator, why not just delete his comments?

Update by VOCAL
Mar 03, 2012 2:34 am EST

OOOH, TROLLS! Yes, please comment and bring up the ratigns on my post!

I love trolls. And no, I never make mistakes. Just so you know.

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C
C
Cranial Compression
Duvall, US
Mar 04, 2012 12:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Who in the h3ll watches the Princess Bride? Rube is a word that is not in the scope of your limited vobaulary.

N
N
nosweat
US
Mar 03, 2012 4:33 am EST

You are not entitled to a refund of shipping fees.

P
P
pasrof muppet
US
Mar 03, 2012 4:04 am EST

Hahaha! Slimjim is no moderator. If he was, he'd have to delete your asinine comments to Vocal as well as all of his own.

T
T
Tiro
US
Mar 03, 2012 3:56 am EST

VOCAL - you're a rube who's being played. You wouldn't know a troll if it bit you on the nose. Have you bothered looking at Slimjim's comments? Who's the troll here? You are the Friday night entertainment, but do keep commenting, boring as it is, it's the only thing going on here tonight.

C
C
Cranial Compression
Duvall, US
Mar 03, 2012 1:15 am EST
Verified customer This complaint was posted by a verified customer. Learn more

We're only human, born to make mistakes.

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R
11:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FedEx very bad service

I am expecting a package from India which has medicines for my mother in law who is suffering from severe pain due to Rheumatoid arthritis. My parents shipped it and even attached a prescription to the package. It is supposed to be delivered to Des Moines Iowa but its still stuck at memphis TN. This person named Christina Flake to whom I was supposed to fax another copy of the prescription and details about the medicine keeps telling me that she never received any fax even after i sent it 4 times since Friday(Its wednesday today. ) Yesterday, she finally confirmed that she had all she needed and today I get a call from another person who says that Christina is out of office and I need to fax the prescription and passport copy again! I dont know what to make of this. They have been so irresponsible and careless. This has been going on for 10 days and I really dont know when I am going to receive the package. I will never use fedex again.

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1:21 pm EST

FedEx mishandling of merchandise

I made a large order of tools to be shipped to my home address. The company warned me I would have to be home to sign for the delivery. Waited all morning then noticed about noon that a package was on my front porch, no attempt to notify me it had been dropped, no attempt to get my signature. The box was about 90% torn open. Upon checking the shipment, I noticed that one of the tools was missing. It would appear that FedEx has no facility for accepting complaints from people they deliver to. I notified the company that I had purchased from and they promised to ship me a replacement tool immediately. I hope they don't use FedEx.

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About FedEx

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FedEx offers a range of shipping services for both individuals and businesses, including overnight, express, and ground delivery. They also provide freight services, logistics solutions, and e-commerce support. Customers can track shipments and manage deliveries via the FedEx website or app.
How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

Overview of FedEx complaint handling

FedEx reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Bad Company was posted on Nov 1, 2024. The latest complaint Paid for overnight shipping- didn't deliver/said business closed or customer not avali was resolved on Jul 20, 2022. FedEx has an average consumer rating of 1 stars from 1782 reviews. FedEx has resolved 164 complaints.
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  1. FedEx Contacts

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    +1 (800) 463-3339
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    +1 (877) 339-2774
    +1 (877) 339-2774
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    +61 132 610
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    +54 810 333 3339
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    +33 140 855 660
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    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024

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