FedEx
Reviews and Complaints

Approximately 2 years ago, the reliability of Fedex has declined precipitously and is now to the point of ridiculous. You are lucky if you receive a package on time 50% of the time. They give one excuse after another...weather problems, plane problems, mis-routed, mis-sorted, etc. You will get a different excuse each time you call. UPS and the usps are providing far better service and reliability now than Fedex is. Fedex used to be the best courier service...now it is the worst. I know vendors who have stopped using them as shippers due to their increasing unreliability...and hope that soon, the usps and UPS will knock them off the pedestal they no longer deserve or merit. In fact, if the usps is smart, they will jump right into this huge opening the Fedex is providing right now and replace them as better courier. The usps needs the business and this would be the time to take advantage of the failings of Fedex that have just continued to increase the past 2 years or so. Shame on Fedex. Hope you go down.

Almost every time I order something and they use FedEx ground it is usually 2-3 days later than the Est delivery date, so since I was going out of town and had my cell phone in for repair 2 weeks prior, when it came to pay for deliver I opted for the Priority Overnight (CRAZY expensive.) The repair company had already told me it would take anywhere from 5-12 BUSINESS days, so I wanted to make sure I got it on time. Also I thought the more expensive the shipping the more they would be pushing to get it to you on time. 4 days ago I got notice and tracking number that my phone would be shipped, 3 days before I was to leave (cutting it close, but still hopeful) The Est delivery date was NOT overnight, but still the day before I leave. I took the day off knowing I could not miss it, and it never showed. Finally that early evening I called and tracking had not changed in 12 hours, and was 60 miles from my house (after it was 30 miles away at the biggest city in the area the day before.) They told me FOR SURE it would be before 1230 the next day. I decided to meet my family at the destination 5 hours away after it arrived because I didn't want it to be sent back to sender if I was not home. Tracking had progressed that night to the big city 30 miles from my house (although I noticed checking everything clearly that it had already been there before?) I waited until 1, and they never showed. I called FedEx asking about it, and they said it was in a container that was held up, and not scheduled until after the weekend! I asked about my Priority Overnight and the promise it was to be here by 1230 that day, and she said that didn't matter, there was nothing to do about it. BUT they can call me when it arrived! I explained it was my phone in the package and I have been using a neighbors, and how would calling me help? She then asked what phone number should she call. No answer, I think she was just trying to get me off the phone. I gave her my husband's who was 5 hours away, and asked she re-route it to my neighbor's (They wont.) Ended up driving the whole 5 hours alone with no phone, and I'll probably make it home before my phone does does.

Here is my email correspondance with Fedex customer service. This package has been in my state for 2 days. I'm leaving for vaca 7/19/12 early am. I am requesting info to at least tell me where I can go to pick up the package so I don't have to wait an additional 2 days and miss my package. PS you can drive the entire state of NJ N.to S. in 3hrs and E. To W. in 1 hr.
----- Forwarded Message -----
From: "[protected]@fedex.com"
To: joe**********@yahoo.com
Sent: Wednesday, July 18, 2012 3:03 PM
Subject: Re: Customer Support E-mail Form [Incident: [protected]] [Incident: [protected]]

Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

Subject
---------------------------------------------------------------
Re: Customer Support E-mail Form [Incident: [protected]]

Discussion Thread
---------------------------------------------------------------
Response (Ron ****** L.) - 07/18/2012 03:03 PM
Dear Mr. E*******:

We received your inquiry. We regret any inconvenience caused by this situation.

Our network does not enable us to locate a package for customer pickup. If you need the package sooner, you can call your merchant and reorder with an expedited shipping method. When the original package arrives from the US Postal Service, you can refuse the package and it will be returned to the sender.

Thank you for your patience in this matter, and for shipping with FedEx.

R** P****** L.
FedEx Customer Service

Customer (Joseph ********) - 07/18/2012 01:40 PM
Incident created due to reply to expired incident [protected].

The tracking information states it is in R*****, NJ. That is the next town over from C****** . Why would it take 2 MORE DAYS TO REACH ME? Is there anyway I can pick it up from FedEx? Is there any info you can provide me so I could pick it up today. This is the most ridiculous type of delivery system I've ever heard of FedEx smart post service. There is not a thing that makes sense about it. I would like to drive myself to the fedex facility in R***** and pick it up. Please provide me with information
and details on how to do so. Thank you
From: "[protected]@fedex.com"
To: joe**********@yahoo.com
Sent: Wednesday, July 18, 2012 11:44 AM

I have been awaiting a package since Thursday. On Friday I was sitting less than 5 feet from the door and there was never any knock on the door. The FedEx driver then left the door tag stating they attempted delivery at 1:39 pm. I was sitting on the couch less than 5 feet from the door awaiting a friend at the supposed time of the attempted delivery. After dozens of painful and unproductive phone calls later, we still have no package and found out that they never even loaded our package for delivery this morning. The final manager that we spoke with at the FedEx today actually hung up on us when we asked for her name and contact information. This does not even include the dozens of telephone calls that we made and were promised return telephone calls. The complete lack of honesty, accountability, professionalism, and any kind of good business practice is disgusting in such a company as this.

I ordered from Amazon to which the person shipping used FedEx. When the shipment arrived the box was obviously thrown and abused. I opened the package to find that also my product was destroyed.

I am a 60 years old man, hardworking, just a regular joe. I'm a tax paying citizen and have the right to express my disgust about this company called FedEx. My wife sold a medical equipment, sensitive and expensive to a customer in Texas. We went to a FedEx Kinko's store to ship the package. The attendant asked us if we wanted to insure the package and also wanted signature required on delivery. We chose both options, we insured it for lower value to cover physical damage, then the equipment could be repaired, but we asked for the recipient's signature. The attendant made ​​a serious mistake: she checked the option signature requested on the paper form but failed to do the same on the computer screen. The package followed the destination and was delivery and left by FedEx at the front door, the signature was not required and the package was stolen, we don't really know what happened to it. The recipient was at home all day long and no one knocked the door to deliver a package. In fact I believe that FedEx lost the package which was worth US$ 3, 500.00.

The equipment was purchased in Jan of 2012 and had a one year warranty. The insurance for $300.00 covered cost of having to return the machine to the manufacturer for repairs or replacement of the device. We never imagined that there would be a problem because we had required a signature at the time of delivery. Since this was an error on the behalf of Kinko's/ FedEx we feel like we should be compensated for the true value of the machine above what it was insured for. FedEx simply left the package at the front door and did not get a signature showing that it was delivered. Fedex's failure to enter it in the computer constitutes a complete error on their behalf above and beyond the insured value. We had asked them at shipping point what was the best way to insure it and that is what we told. We paid for the signature required for delivery-they simply did not key it into the computer. The company refuses to pay for the merchandise that was lost. Were submitted all required documents and they flatly refused to pay for my merchandise that was in their possession.

The only thing I can say now is that FedEx simply stole me. It's not fair, I trusted in this company and now they don't want to replace the equipment, and now I need to buy another one to give to the client!

Tracking #: [protected]

Claim #: [protected]

The FedEx Claim department realy pissed me off, then I decided to build a website to publish this and all the documents referred to the case.

http://hatefedex.tk

http://www.fedex.co.cc

http://www.fedex.me.uk

I am a 60 years old man, hardworking, just a regular joe. I'm a tax paying citizen and have the right to express my disgust about this company called Fedex. My wife sold a medical equipment, sensitive and expensive to a customer in Texas. We went to a FedEx Kinko's store to ship the package. The attendant asked us if we wanted to insure the package and also wanted signature required on delivery. We chose both options, we insured it for lower value to cover physical damage, then the equipment could be repaired, but we asked for the recipient's signature. The attendant made ?a serious mistake: she checked the option signature requested on the paper form but failed to do the same on the computer screen. The package followed the destination and was delivery and left by Fedex at the front door, the signature was not required and the package was stolen, we don't really know what happened to it. The recipient was at home all day long and no one knocked the door to deliver a package. In fact I believe that FedEx lost the package which was worth US$ 3, 500.00. The company refuses to pay for the merchandise that was lost. Were submitted all required documents and they flatly refused to pay for my merchandise that was in their possession.
The only thing I can say now is that Fedex simply stole me. It's not fair, I trusted in this company and now they don't want to replace the equipment, and now I need to buy another one to give to the client!

Recently went to my local FEDEX to ship a package of fine art supplies to Canada for $129.99. The package was re-shipped to my residence a week later with the box obviously ripped open. After emptying it, there was a total of $156.09 worth of merchandise missing. I contacted them beforehand once i seen the package was off-route and they told me my package could not be delivered because it was refused by the recipient.

This turned out to be 100% false. There own tracker on there website showed the package never even left the city it was shipped from (NY). After emailing and calling several times to find out why i was misinformed, i was then told my package was missing a commercial invoice. I inquired what exactly that meant (i am unfamiliar with shipping terms) and have been ignored since. I filed a claim with them and still have heard nothing.

I’ve taken a total loss of $391.08 from this ordeal and their customer service reps couldn’t be any more unhelpful. Terrible terrible experience. I am very upset about this and am not sure what to do next. Do not EVER use FEDEX, they are horrible.

I am a 60 years old man, hardworking, just a regular joe. I'm a tax paying citizen and have the right to express my disgust about this company called Fedex. My wife sold a medical equipment, sensitive and expensive to a customer in Texas. We went to a FedEx Kinko's store to ship the package. The attendant asked us if we wanted to insure the package and also wanted signature required on delivery. We chose both options, we insured it for lower value to cover physical damage, then the equipment could be repaired, but we asked for the recipient's signature. The attendant made ​​a serious mistake: she checked the option signature requested on the paper form but failed to do the same on the computer screen. The package followed the destination and was delivery and left by Fedex at the front door, the signature was not required and the package was stolen, we don't really know what happened to it. The recipient was at home all day long and no one knocked the door to deliver a package. In fact I believe that FedEx lost the package which was worth US$ 3, 500.00. The company refuses to pay for the merchandise that was lost. Were submitted all required documents and they flatly refused to pay for my merchandise that was in their possession.
The only thing I can say now is that Fedex simply stole me. It's not fair, I trusted in this company and now they don't want to replace the equipment, and now I need to buy another one to give to the client!
Tracking #: [protected]
Claim #: [protected]

All the documents referred to the case are available for download in this website: http://hatefedex.tk

For the last couple of months, the driver of FedEx van registration number KY10 ZYF has left the van overnight, and every weekend, on Park Avenue in Bishop’s Stortford. No-one knows who is responsible for leaving it there, but last week the driver was observed leaving the van and walking off down Grace Gardens - no wonder no-one knows him!

The van is parked on the left hand side of the road, immediately before the road turns right, which means that vehicles travelling along Park Avenue are being forced onto the wrong side of the road when they turn into Grace Gardens. This is obviously dangerous, and demonstrates a complete lack of consideration for other road users by the driver.

We assume that when van drivers are permitted to take the vans home, there is an expectation by FedEx that the vans would be parked on their employee's own driveways, or at least outside their homes, not abandoned on a different road completely out of sight (and clearly out of mind) of the driver.

Photographic evidence has been obtained and provided to FedEx, but they have done nothing. Apparently lack of consideration for others is a company trait, shared by management and van drivers alike. Needless to say, we will not be using this company for any personal or business needs at any time in the future - and this will cost FedEx much more than they realise in lost revenue.

I ordered a package on December 29th that was shipped via FEDEX. On January 7th, FEDEX delivered someone else’s package to my home. I called them and informed them that I was expecting a package and I had received someone else’s package with the wrong address and name. FEDEX said that would track down my package and get back to me within 48 hours. I called them after two days. No one even knew what I was talking about. I had to refile the claim and was told that I would hear back within 48 hours. After a week I called them and asked the status of my package. They said the driver had picked up the package that was left at my door by accident and that they were still trying to find my package. I told them that the driver lied.

I had called the lady whose package I received by accident and she came and picked it up. I waited another week and called back. This time they had my claim on file but could report no status. I told them that I was going to order another package from the shipper and that I wanted my money back for the package that wasn’t delivered. They said that I just needed to file a claim and that I would be reimbursed within 5 to 7 days. After 8 days I sent an email requesting the status of my claim. They sent me a response that my claim was denied. The reason was that the package was delivered to my house. I have never dealt with such an incompetent group of people. I will never use FEDEX again. I suggest that you require a signature for every package you receive from them.

Don’t FEDEX to Canada. I had to fedex my wifes new US Passport up to her on Nov 3, 2011. As of this date it is still sitting in Canadian customs (11/18/11) with no hope of getting it back. They charged me $48 for overnight service and want another $48 to send it back to Florida whenever it gets released. They did not tell me it would get held up in customs or I would not have sent it. I also believe this is a protest against Americans by the Canadian government because of that pipeline we are delaying. Avoid both!

I have had repeated problems with packages being delivered incorrectly. Not to a wrong address on my street, but to a different streets. On many occasions the occupants of the other addresses have brought the packages to me, thus making me aware of the mistake. One of them told me on other instances, he has left packages on my front porch when no one was home. When I tried to file a complaint with Fed-Ex via E-mail, I was told: "We would like to document this incident for corrective action. Your phone number is necessary in doing this." And it was not just one representative that told me that. I have several E-mils with similar comments. They do not know the appropriate FedEx management to send it to without my phone number. It is bad enough they have drivers that can not read, but worse that they expect you to believe that is necessary to have a phone number to handle a complaint.

My product was shipped to me via SMARTPOST. This is the most inefficient shipping I have ever had the unwilling pleasure to be taken advantage. My item arrived at Kansas City Ks terminal sat for nearly 2 days 30 miles from my home, then sent to Council Bluffs Iowa for the night, then to St. Joseph Missouri for 2 days then sent out for delivery today, but since the driver did not get to the post office before it closes today, it may come tomorrow afternoon.

Here is the rub, as he MAY deliver it tomorrow afternoon noon, rural delivery has already left in the morning, hence maybe a Saturday delivery. I will not get my item until Saturday, but most likely now maybe Monday. It has taken FEDEX 1 day to get it from Kentucky to the Kansas terminal “30 miles from my home but will take 5 to 7 days to get the last 30 miles. THIS IS UNACCEPTABLE.

I feel I must encourage people not to use FEDEX SMARTPOST as it adds unnecessary delays to shipping..If I ship FEDEX Ground only, 2 to 3 days it is in my hand. If I ship via USPS 3 to 4 days in my hand. SMARTPOST 7 to 12 days.

FedEx delivery services is the worst services in Toronto that I have ever had. I am waiting for an important package to arrive. FedEx delivery guy came by two times to my apartment building, was able to get in and did not take elevators to come and deliver the package to my door. He simply left a notice on my mailbox inside the building and left. We called them a few times ahead to leave instructions, but they create funny explanations suitable for a comedy channel but not for a real life. First time they left a notice saying that no one was at home when clearly I was staying home for that purpose only. Second time they could not get in, somehow they left the massage on my mailbox inside the apartment building. I spent hours on the phone with them. Finally, they said if we want to get our package we have to drive to their shipping house and pick it up by ourselves. I recommend to avoid FedEx services as much as possible and use other companies if you do not want to have a miserable time.

I bought a TV from Sears, and it didn't come with the retail box. I ended up keeping it for awhile and needed some money so I decided to sell it. I put it up on Amazon and it sold in a couple of days. It needed to be packaged and I didn't want to deal with that
so I shopped around town and found a pack and ship place that would package it for $60 and ship it via Fedex for $200. I dropped it off, paid, and all was well. Of course, a few days later I get an email from the buyer - fedex had destroyed the TV in transit. Screen was shattered, one of the corners was destroyed so bad the metal frame was bent. He sent me pictures, and it was unfixable. I was pretty pissed, but I had insured the TV (as a TV) for $1500, so that was relieving. Wrong.

I refunded him immediately through Amazon, so I was out a TV and $1500. He asked if I wanted to send it back but knowing it would cost a couple of hundred dollars to ship a broken TV I told him to keep it. Since I shipped through the pack n ship place, I sent the shipper all of the details, pictures, etc. He filed the claim and said it should be fine. Over two weeks later I hadn't heard a peep so I asked him to check on the status. He said they were waiting on more pictures of the packaging (which nobody told me about! or him). I am having the buyer send over more pictures of the box and whatnot - while it was not the retail box, it was packed in a brand new sturdy box with packing peanuts, foam, and bubble wrap - looked pretty decent. It was also labeled "GLASS" FRAGILE ELECTRONICS etc etc etc all over.

In the mean time, he also informed the shipper that guess what - Fedex only insures televisions up to $1000. Which I have NEVER heard of, and neither had the shipper (!?) I went to a retail fedex today to ask about it and none of their employees had heard of this. Googled it and I couldn't find a thing about it either. The only thing I found was this on the back of a form:

"For other shipments, the max declared value allowed is $50k per package, unless your package contains items of extraordinary value, in which case the maximum declared value allowed is US$1000 per package. Items of extraordinary value include shipments containing such items as artwork, jewelry, furs, precious metals, negotiable insturments, and other items listed in the Fedex Service Guide."

WTF! So even if LCD TV's are included in this "extraordinary value" category, I still clearly bought and paid for $1500 worth of insurance coverage for a TELEVISION. Which the shipper and Fedex had no problem with, no flags raised. I'm still waiting to hear back from the claims investigator, but the fact is this:

I shipped a TV. I paid to have it professionally packaged and shipped, and insured it. They accepted it, sent it, and broke it. Since I'm the 3rd party I'm not dealing directly with Fedex, even though I'm out the money and down a TV.

Hopefully they approve the claim, but if I only get the $1000 I'm still out $500 - nobody told me I could only insure $1000!

There was a a fedex driver i dont know what her name was but it was around 3:00 in ellsworth, she was a blonde lady and the truck number was 243990, i was driving up to the light and i was stopped at it and i looked in my mirror and i saw this girl flying fast around behind me at the light and if i wouldnt of seen her in my mirror and creeped forward a little bit then she would have hit me. and as we proceeded into the parking lot theres a swerve in the parking lot to go through and i turned my blinker on to turn, and she was flying again behind me i had to speed up forward to the next turn in cause she was going so fast she almost hit me again, i was not happy alot of people and myself have seen her before and how she drives and they agree she drives to fast, she has been around doing that job for awhile i think but that still doesnt give her the right to "own " the road like she did, just wanted to put that out there.

I was driving east bound on Interstate 80-294 going in Indiana. The weather was cold about 35 degrees and sleeting. I was traveling at about 58 mph in a 55 zone in the center lane when a FedEx truck pulled in behind me doing about 70 mph. He pulled within about 3 feet of my rear bumper in an attempt to get me to speed up or change lanes. I could not speed up as there was another vehicle in front of me so I pulled to into the left lane and the FedEx truck proceeded to pull next to me and do the same thing to the vehicle in front of me. That vehicle did not move and the FedEx truck made an abrupt lane change to the right in attempt to go around the vehicle in front of me but got slowed down in the right lane. I then changed lanes again and the FedEx driver did the exact same thing again pulling very close to my rear bumper. I sped up a little to about 65 mph which is over the limit, but I want to get out of his way. The FedEx driver then pulled to the right lane and passed me going in excess of 65-70 mph and proceeded to give me the middle finger and pass me by. It was at this time that I got the numbers on his cab being 113971.

My brother sent me a laptop, signature required. A week later, the FeEX people admit they delivered it to the WRONG HOUSE. No apology, The driver was named Tiffany, her boss is Spencer ROTH in Spokane. They said the policy was to let the customer handle the issue. I went to the house a few blocks over, and the people actually gave me my laptop back! BUT when we asked for a refund on shipping, they said 'well, you eventually got the laptop, right?" and refused to refund even the shipping. The included 6 different calls, a very RUDE visit from a driver, and my actually retrieving my package from a stranger. Wow. No more FedEx from us!

I am expecting a package from India which has medicines for my mother in law who is suffering from severe pain due to Rheumatoid arthritis. My parents shipped it and even attached a prescription to the package. It is supposed to be delivered to Des Moines Iowa but its still stuck at memphis TN. This person named Christina Flake to whom I was supposed to fax another copy of the prescription and details about the medicine keeps telling me that she never received any fax even after i sent it 4 times since Friday(Its wednesday today. ) Yesterday, she finally confirmed that she had all she needed and today I get a call from another person who says that Christina is out of office and I need to fax the prescription and passport copy again! I dont know what to make of this. They have been so irresponsible and careless. This has been going on for 10 days and I really dont know when I am going to receive the package. I will never use fedex again.