Firestone Complete Auto Care
Reviews and Complaints

Took my car to firestone on Chestnut street in new britain, ct to have my summer tires mounted and balanced and my snow tires removed.

First they overtorqued my wheels to the point I had to go back to them to have them loosened. (i'll get back to that in a min)

The best part is they told me that I needed front and rear brakes and of course, I was in luck..they could do it for me! HA...I think not.

I took the car back and right away noticed the brakes felt like mush. This was NOT the case when i brought it in to them. I ordered new brake pads front and rear and went to go do the swap when I couldn't get the damn lug nuts to budge b/c they overtorqued them. I went back to them and had them loosened, then back home to pull the wheels and get to work. It was at this time that I realized they were full of crap when they said my fronts were 90% worn and the rears 85%. The fronts had at LEAST 50% left and the rears were at 70-80% left. At this point I had already greased the backings of the new pads so I couldn't return them, so on they went. Rest assured I will be calling the manager tomorrow, demanding a full refund AND reporting them to the BBB. I gave them the benefit of the doubt and they screwed me. DO NOT TAKE YOUR CAR THERE! They will rip you off! The pic posted is the new pads on top of the ones i pulled from the car. The bottom pads were supposedly 85% worn!

i took my car in for an oil change, @ firestone in blue springs MO. And as always they found plenty wrong with my car the tierod they said on the left side was loose and that I needed 3 tires, and on the estimate was a lifetime alignment package, I told them that I had a mechanic and would look into what they were saying. Now heres the kicker, my ac whitch has worked fine for 9 years now blows only warm air these thieves have to create work I guess. It amazes me that they get away with this kind of crap. Im going to try to meet one on one with the district manager what do you wanna bet he wont meet with me?

Yes, you should do that. I think they did something bad to my car. I took it in on March 28, 2010 . My car is relatively new. I never had any noise backing up. After they did my wheel alignment and brake pads, those horrible noise appears. Please tell me how dirty they are?

Very bad customer service I called in a week ago to make an appointment for oil change & tire rotation & alignment I got an appointment for 2pm and I show up for my appointment and they tell me I have NO appointment...;-(

Mileage on my Prius has never been below 50 MPG in 45, 000-plus miles of driving. Has nosedived to 43 MGP since having Firestone Champion Hr tires installed. The Hr must stand for huge reduction these are the worst tires I have ever owned. Lousy wet-road traction to boot. Stay away from these dogs.

Mileage on my Prius has NEVER been below 50 MPG in 45, 000-plus miles of driving. Has nosedived to 43 MGP since having Firestone Champion HR tires installed. The "HR" must stand for "huge reduction" -- these are the WORST tires I have ever owned.

Lousy wet-road traction to boot. Stay away from these dogs...

Bought a set of Firestone Destination LE tires partially because of their $75.00 gift card rebate. They have been fairly good tires even though I had to return one for a factory defect in the sidewall. The problem is it's been a couple of months and no gift card. To file a claim I need some numbers from the original claim form. Guess where that is. Firestone has it.

I took my 2000 Dodge Intrepid to Firestone on February 24, 2009 to get my oil changed. Firestone noted only the oil plug be replaced, which I did and there was a brake light out. Nothing else was noted. After leaving Firestone my car started shaking and the engine light came on. I returned the car to Firestone on February 25, 2009 the next day and was told I needed a major tune up. I then contacted my mechanic and he came out to my house and looked over the engine. What he informed me is there was a thrown rod in the motor and the motor will need rebuilt or replaced. He did tell me there was a firing engine that needed replaced but will not take care of the thrown rod. I did replace the spark plug and the firing engine. This did make the check engine light go off. What he believed was Firestone started the car with no oil in the motor. He also explained he has seen this happen many times before. I then contacted the store manager on the phone and explained. He informed me there is nothing he nor the store can do to help me. I then filed a claim with the small claims court. I appeared in court on April 2, 2009. I'm now awaiting for the judge to decide the outcome. What the judge explained to Firestone is if the engine was in that bad of shape, they (Firestone) would have let me know there was a major engine problem.

numerous complaints about service . this year i had my car towed in because it would not start . a 91 volvo i wanted them to put in a fuel presssure regulator and change the spark plugs . they refused ! because it had an oil leak . aren't they a repair center they never saw an oil leak before ! last year i brought it in for inspection they failed it because of emissions ... it is a 1991 volvo driven less than 4, 000 miles per year . there are numerous exemptions both because of age and mileage that exempts my car from emissions... THESE PEOPLE KNOW nothing and are rude and arrogant... extremely bad and ill informed, unknowledgeable service.

Firestone Championship HR's are very noisy. If you prefer not to hear the road like you're driving a car with mud tires, stay away. The hum is almost unbearable. They're cheap, but you can find better alternatives at the same price range.

7.5 hours for a state inspection and oil change. 'Nuff said...

The Firestone Champion HR tires are the worst tires I have ever had. Both rear tires blew out on me, and the front passenger side got a huge bubble in it. This was all in a year and half's time. They told me the same "you tire was flat and it compromised the sidewall" story. However my tire was never flat or below 30psi. Very brittle, fragile, horrible tires.

hartmandesign, your Prius came with Low Rolling Resistance tires (LRR) as oem. You purchased the Champion HR tires, which are a performance all season tire, which is not designed with MPG in mind. The fact that you cannot fathom why you've lost MPG reinforces the stereotype of the typical arrogant know nothing Prius driver.

The tread separation issue Firestones had was actually determined to be Ford's fault, not Firestone, because Ford specified a tire pressure that was far too low, causing the tires the heat up too much and blow out. In any case, tire warranties do not, in themselves, cover flats or road hazards, and often times companies will sell a separate warranty that DOES cover these issues. If you purchased tires and are having a flat problem, double check your receipt to make sure you purchased road hazard coverage. Otherwise, it may be hard to prove whether or not the tire was installed incorrectly and caused a leak.

I bought Fuzion HRi XL tires for my 2500 lb Honda Fit 8/2008 at approximately 48000 miles on the OEM. On 7/2010 I had a low speed blowout, luckily. Just like the Firestone's of old it was good old tread separation (according to Tirerack the tires were made in 2008). Thinking this a fluke or road hazard I threw the tire away, heck!
In Nov. of this year(2010) I noticed one of the front tires had the beginning of tread separation on the sidewalls. The only tire that was not effected is the tire I bought 7/2010. All of the tires bought in 2008 have varying degrees of what I call Firestone Tread Separation. One Firestone dealership I went to said that since he didn't sell these tires then he would not warranty them. Corporate in Chicago is only going with 'pro-rated' and the online store wants me to send the three tires to them @ approximately $35.00 a tire postage.
Really seems like they don't really care and the first thing out of their mouths is that it 'must be you or the fault of the car'...

After over 2000 dollars worth of work less than a year before done at this Firestone, I took my 2002 Ford in for the yearly inspection on March 22, 2019 There was no indication of brake problems but they said all 4 needed replacing. Over 500 dollars)I am a widow so I trusted them. Manager said I could drive the car home park it, bring it back when I could get it fixed. That is why I was in the car. Backing out, the brake gave, my foot slipped off, I hit the accelerator and crashed into their building. Instead of a 30 some dollar inspection, I got a citation, my car was deemed totaled because insurance wouldn't pay enough on an old car. I lost hundreds on rental cars. I filed a claim with Firestone.which was denied because the manager lied, saying I was told the car was unsafe to drive but I took it anyway. No one would be that stupid and I do not lie I was in the car because he said I could drive it home. I lost my car, hundreds of dollars, my independence plus the emotional trauma of all this. I had a perfect driving record, I live on a fixed income and I do not lie. Why can't I get some reimbursement from Firestone because I am suffering because of a lie. I know the manager lied for fear of losing his job. I don't want that, I just want to get a decent used car This has been a nightmare. Social care is now ignoring me. Can someone stand up and do the right thing. Claim number 2355933

I am on a mission to tell everyone the truth about IntegrityAutoOnline.com . I purchased a truck from them a few months ago and since I bought it its been falling apart. I had to spend so much money to fix this truck up, its not even funny. If your looking to purchase a truck from integrityautoonline.com my advice to you is don't. One of the dealers named Randy over their is such a [censored]er, He sold me crap. DONT DO BUSINESS WITH INTEGRITYAUTOONLINE.com

After DESTROYING my $3500 rims while replacing my tires, Firestone contacted me (only because I complained to the BBB) they set up what they called an "independent" to come view the damage to my wheels. This "independent" adjuster who is paid by Firestone didn't even come to me, he said it was raining too badly. I explained that I was working in Cobb county that day (where he lived) and he conceded and was willing to meet me near his house. He viewed my rims (after my driving 100 miles) and he did this is the pouring rain. According to "Firestone" he sent a report stating my damage was all curb damage, it didn't look fresh as there was "mud on my wheels", I mean really? Of course there was! I had an independent adjuster and a wheel shop (2)separate people look at the damage and they say it is IMPOSSIBLE this is curb damage, it is consistant with a pry bar that would be used to remove my tires from my rims, only that is supposed to be done from the INSIDE of the wheel not the outside where the rim is. A curb could not damage my rim in the places they were damaged even if one ran directly into a curb. So Firestone once again is using deception to get out of their responsibility to do their job properly without causing damage to the customers property. I think this deception is AGGREGIOUS in nature as it clearly shows they have no integrity and their actions border "criminal". After all it would be a CRIME if my neighbor did this to my vehicle, why isn't it a crime when a business who charges you money for a service damages your property and denies responsibility?

Shrimpozi, This is not Firestone, but the automotive industry i general. Firestone follows MAP (Motorist Assurance Program) which is the highest automotive regulation company in the world. All recommendations are based on MAP guidelines or recommendations from the vehicle's manufacturer. Another way to look at it in my opinion is what if Firestone did not recommend the things they do, how would you feel when an issue did occur that left you straned and no one had informed you of that potential issue? As you can tell I'm a store manager for Firestone and we see both sides of it. Firestone trains their employees and especially management staff to take care of the customer regardless of the issue. If the shocks did not fix your problem as they stated it would then you should've been reimbursed immediately for that repair. Firestone has an outstanding customer satisfaction system and I can assure you if you inform someone at their district office you would not be paying for shocks.

I think Firestone follows a business plan that exploits people's lack of automotive repair knowledge and encourages their employees to push people in to unneeded repairs. I recently took my vehicle in for them to investigate a rattle in the suspension. I was told I needed new shocks & a sway bar. The employee told me that the shocks were on sale & that should take care of the rattle-it did not resolve the problem. From dealing with them for several years I get the feeling that corporate Firestone pushes the employees to boost profits by making laundry lists of repairs that may or may not be needed. I do not trust them & I dont do business with businesses that I do not trust.

Ref: firestone Powder springs rd Marietta GA. First time I had to take my car to a shop. Went there for 2 engine codes miss fire #2 engine cylinder .Fuel level sensor high. Had it fixed but was charged 20 dollars for a 8 dollar spark plug and 160 for 80 dollar ignition coil and 36 dollars for intake gasket which were 10 dollars every were else. Then the told me I needed new valve cover cause the said oil was leaking into the sparkplug valleys. They refused to regasket the valve covers and charged me 500 dollars for new valve cover which I found on rock auto for 25 dollars. I would of done it myself but back problems and daughter needed car . So I just bit the bullet, Then I get a phone call . They told me I needed 2 catalytic converters and 1 fuel air ration sensor and 2 o2 sensors. the vehicle that entered firestone did not have these 5 codes when it came in the door. Total cost 3, 200 dollars. parts 2, 050 researched on line could get ALL the parts for 600 if I bought them. I told them on the phone I would like to see the engine codes myself . I have my own scanner. When I got to firestone they could not produce the engine codes for me. They just plain out lied to me and got caught. I didn't say nothing to them just paid for the other work and drove off. So if you ever get a diagnostics done there ask to see the results. if they say a part is bad ask to see the P0xxx code. a quick search on the internet can tell you what is wrong.

I went to fire stone auto center(Queensbury, NY) to get my car inspected they told me it would be 30 minutes, and it took over an hour and a half.

While doing the inspection they said I had a missing lug nut which i did not have one missing when I just had my tires serviced.

They were VERY rough on my car, they were kicking my tires off instead of removing them like they are supposed to with their hands. When they walked around my car with the tools it looked like they were scratching my car with it.

They slammed my hood down we heard it in the waiting area through 2 doors. It sounded like it cracked my hood.

They were so rude to us treating us like we were ***. They then tried saying I need over $2, 000 worth of repairs. When in fact I only need VERY minor repairs I was quoted at another place for $100 for the repairs.

It was the worst service I have ever received and I would only recommend going there if you are looking to get scammed! I would Never EVER go back to that place.

DO NOT GO THERE IT WILL BE THE WORST CHOICE YOU COULD MAKE FOR YOUR CAR & HARD EARNED MONEY!

I recently brought my vehicle into this center because a starter that they had replaced less than two years ago was no longer working. Although this item is supposed to have a two year warranty, they did not honor the warranty because they claimed the broken one was covered in oil. Then, after not delivering the car when they said it would be done, as soon as i picked it up it was making a very loud metallic rattling noise. I checked underneath and low and behold they didnt even bother to put the right bolt into the starter. Keep in mind replacing a starter is a piece of cake of for a mechanic, especially on my vehicle. There are only two bolts and they simply were too lazy to tighten one of them. I had to go out and buy a new one because the one they tried to use was too short. Unfortunatly the metallic rattle continued. I brought it in about a week later and they pretty much told me tough luck. They made me wait several hours and only checked the car for about 10 minutes and said it was a "fluke" that the noise started when they worked on it. Remember this car was fucntioning with no noise before I brought it there. THEN today, a few days after I pick it up from them, there is smoke coming out from under the car. Turns out this time they forgot ANOTHER bolt. Except a much more important one that fastens the transmission to the engine! Unbelievable. NEVER EVER EVER go to this center. There are much cheaper small AND large auto care providers in the area with good reliable work. These people are theives and you are powerless to get your money back from them.

I purchased four new tires and a warranty for my SUV from these guys. When the SUV had to be realigned repeatedly, I was told the tire was defective. Took it back to Firestone and what-do-you-know..."How do we know it's not the car instead of the tire? It's only one of the four tires and under the recommended miles before change...SCAM ARTISTS. The second you roll off their lot, they have no intention of replacing your tires...unless of course, you're going to pay them, again. DON'T BUY FROM FIRESTONE. Walk the extra mile if you have to.

Potenza! Let me thank you for once again giving me solace and comfort in this manner! I'm guessing I've struck a nerve somewhere and I take great delight in that! I know more about business than you could possibly imagine, my "business" is people like you! In addition to the service of my country and subsequent disability, I worked as a civilian for the treasury Dept, specifically the Internal Revenue Service. We hunt down and prosecute tax cheats among other things. Believe me we know all the tricks of everybody's trade including yours. Someday you will be audited, with the big numbers you mention like 49k operating expenses every month you'll attract their attention if you haven't already. When they call you for that audit, I suggest you take along your attorney, you'll find out what its like being overcharged for services for sure! You say I'm full of hate, I say it's more like disgust and contempt at the likes of people that gouge others for financial gain! Were you in the banking or real estate industries, my bet is that you would specialize in foreclosures! You make your money from other peoples woes, in your case under the guise of inflated auto repairs, adding charges that you've done absolutely nothing to earn! Then you say "god bless you" as if saying that absolves you of all sin, to you I say in reply "May the Devil take you"

While you're traveling down the river Styx to you proper destination, should you fall in the water, and should it be full of Piranha fish, fear not because they won't attack you out of professional courtesy!

Wed. the 7th of December 2011 as my wife was driving our 2002 Toyota Rave 4 the belt broke. We towed car to above mentioned FireStone. We were told originally the belt would be a $140 then the next morning a different employee called and said the cost was over $500. After much discussion they finally agreed to put on the $140 belt. The supervisor when I picked up car said that the $140 belt is exactly what he would have done. This seems simply a case of ”upping cost” at the expense of a non suspecting person. I am appalled and less than pleased. You have lost a future customer.

Firestone Complete Auto Care – Memphis
5010 Park Ave
Memphis, TN 38117
[protected]

Paperwork states that they check air pressure in all tires. I told in 2 and a half months ago that's a valve caps were seized up and would not come off and I requested that they would get the caps off. this was early january the paperwork said that they check the air pressure at all tires and I took for granted that they fixed the cap problem I went to firestone on february third 2012 they did my oil change and on the paperwork stated that the air pressure was 35 pounds. there was no way they check your air pressure because the cabs are still seized up. so the last 2 services they did not check the air pressure in my tires and they were paid to do the service and did not do it"

Firestone Tire and Services is the worst service center I have been to. They are impossible. They have the worst customer service. They are really hard to deal with. They have no respect for customers. I was very disappointed with the way I was treated. I thought may be they have some problem with me but they treat every customer that walks through their doors the same way. Don't they know that it is because of us that they are earning a living? I wish I could do more and get them to shut down. The prices over there are so high. They are much more than what you would have to pay at any other service center. Believe me coming here is a big waste of money and time. I can't stand these people they really get on my nerves. I will never go to this service center again. Recommending this place to friends and family is something I won't do even if at gun point. Bad prices even worse customer service!

I purchased a new set of Bridgestone tires plus the lifetime alignment policy. I have routinely taken my car for regular tire rotations and alignments. Yesterday, I find out my tires that have less than 30k miles are wearing uneven and will need replacement in 4k miles. The reason from Firestone, my car didn't have alignments! I have paper work from all the times I took the car in and now find out that alignments weren't being done. I had my car in 6 months ago for tire rotation and alignment and not one word was mentioned that my tires were wearing uneven. Also they said the aligned it, but did NOT! I have also taken my car there many times and they say can't do the rotation/alignment because they're too busy. Come back another day. I'm sure that I've received this horrible treatment because I have this alignment policy. They want to sell it to you, but when you want service they consider you a worthless customer. I have talked to the manager and took all my receipts from the past 4 years and stated how unhappy I am with the poor customer service and now faced with purchasing new tires. He offered to give me a 55% discount on my next set of tires because of poor wear. I appreciate that, but I would not have gotten that if I had not saved all my receipts. I think they have treated me bad because I'm a female. I purchased that policy to take care of my tires and found out that I was not being taken care of at all. This is unethical business practice.

the last 2 days i have heard a humming from my chrysler when turning the wheel. i stopped into a gas station and found the power steering pump resovoir was almost empty. i took our car to the Firestone i have been doing business with for some years. i received info from the manager that the high pressure hose to the pump was faulty, AND that there were several leaks that were in the words of the Technician "Massive". The Tech suggested we replace the entire rack as there was fluid on the rack as well. i asked the Technician "could the HIGH pressure hose, when ruptured spray fluid onto the rack that it is bolted onto?" His answer was "the rack and the pump are 3 or 4 feet apart." well, this is true but not the question i had asked. when i confronted him about the word "massive leaks" telling him i replace my own oil every 2 to 4 months and i am never more than 1/2 quart low for the past 3 years, he changed his story a bit! with all this, i took my keys and ran... and will never go back. the Tech told the Night Manager that "i will Not change the pressure hose w/out changing the rack." this got me. so when i bought my own high pressure hose from a local auto parts location, the price was $27. The same hose (from the same auto parts store) from Firestone would have been $65. $190 installed. so i have saved myself $160 and my sanity by staying away from this campbell rd location of Firestone in Richardson, TX! and i think you should, too! Good Luck.