Florida Power & Light [FPL]
Reviews and Complaints

I am unable to enroll in auto pay. My account was closed for unknown reasons. Their automated system does not allow me to find out why, reinstate my account, re-enroll in autopay or find out why my account has been terminated. It is impossible to speak to a representative to straighten this out. I'm very frustrated with their dead end system. I don't know if my power will be interrupted.

Today 2/21/2021 I saw a video of an FPL suv on my property. I do not know how he got on my property as I have two security gates and they were both closed. My husband went outside to look and he saw that the gate was damaged, the FPL driver broke onto my property and broke the gate so he can go onto the property. I am demanding that FPL come out and repair my gate.

FPL had ABC Professional Tree Company trim our trees at 5900 SW Mapp Road, Palm City FL 34990 and it took the 4 days to remove the branches. They removed them today and left a big mess. I would like it cleaned up please.

Karen Scott [protected]

Fpl placed a new electrical pole next to the old electrical pole without removing the old pole. Now I am forced to look at two poles instead of one. The construction unit of fpl is very sloppy see attached photo you can see wires disconnected and just poor craftsmanship. I have contacted florida power and lighting numerous times and nothing has been accomplished in regards to the removal of the old pole. The project started 2 years ago and I am very disappointed in the company.

FPL crews have torn up the greenspace behind our condo
four times over a six-week period. The service for the four units in our building is connected on our outside wall.
Evidently they can't solve the problem. They have laid down a temporary power cable across 60-80 feet of lawn and also across our newly installed patio. This "hot"line is lying on open ground and our patio - has been for 6 weeks. The most recent crew trashed our patio and ground dirt into our pavers. The worst part is that we get NO response from FPL. We don't even know what the problem is or when they "plan" to fix it. This is totally not acceptable .

Allegation of a discrepant meter ACD3403. A request for an on-site inspection was requested to resolve problem. First call to customer service 01-30-21, upon receipt of current bill. This date, a follow-up was made to supervisor Franco, who advised that no change could be effected. Moreover, an inspection could not be scheduled until 02-15-21. My account history will clearly show that within a span of 20 years, never before (repeat never) exceeded +1000 kWh, until the billing dated 01-25-21. A delay of two-weeks to inspect this equipment; in my opinion is not acceptable. In that, my account history will also reveal a monthly kWh usage at or about 400, within a 30 day period.

William J Powell, 113 Buckskin Ln., Ormond Beach, Fl 32174, [protected].

The pole behind my house and my neighbor's house which runs the wires to our respective homes is tilting, therefore causing the wires to be very low. This is an obvious hazard. We are concerned for our safety, and that of our children, homes, trees etcl

We were told that if the wires are tightened any more, that the pole will tilt more, and that we need to have a guide wire to pull the pole back to the East.

In the past I have spoken to "Laz" who said that the ticket was referred to the service center, and that I should keep trying to contact FPL to follow up on the status.
I have left messages and sent e-mails to Leonardo Estevez Campos, but have not yet received a response.

**I am available at [protected] or e-mail [protected]@gmail.com

Thank you,

Terry Chemtov

Hi.
I am Marybeth, I submitted some photos of possible power pole hacking two years ago. It was very hard to prove at first. Then I received an email from a FPL contact thanking me and that FPL is definitely anxious to catch the FPL power pole hackers.

I've been trying to reach revenue protection to find out if they are still investigating it. No one is returning my call. Yet four helicopters were out survelliecing the power pole areas in Miramar and Davie soon after.
Of course I am curious Please can someone let me know if they are investigating still. Why haven't I received a reward or discount as I do know the interaction of the helicopters found something.
I believe the hacking is still going on. And there has been multiple times my Cel phone has been hacked since. Please have them call me.

Marybeth H
[protected]

We live in Harbor Heights Florida, the new road you put in by the power lines has become a racing track for dirt bikes, motorcycles, cars, and a party hangout to Whidden Bay. We called sheriff, they can't do anything because it private property how do you plan to keep the kids out of there? The noise goes on all night. You have put roadblocks in deep creek, why not here?

So FPL has shown me yesterday how crappy their customer service is and how they have a monopoly in an unfair way on electric service in Florida.

I have been living in an apartment since 2006 with myself a s my mom. My mom passed away in 2015. The electric service I just kept going but was in her name. I updated the pay method, number, email, and all to my info besides the name or social. I paid this in great standing for the last 5yrs.

Recently I had to transfer service to another apartment unit while they remodelled the unit I have been in for the last 13-14yrs. The customer service was great. They moved the service, told me to use up the budget billing credit and when I transfer the service back to the remodelled place then I can change it into my name and start up budget billing again. No deposit or service fee since I have been taking care of the account.

So yesterday I called to move the service back and due to confusion on customer service side I had the service transferred back still in my mom's name. Not deposit or fee required. I had to call back the next day because I needed the date I stated to turn power on for new place earlier.

When I made this call... This is where FPL showed how crappy they are as a provider and the few customer service employees I had talked to before were actual proper human beings and caring. I got an lady who when I stated the situation and needed the service turned on 2 days earlier... and what the situation was... That I could not and they had to void the account and start a new one in my name. I would have to have my credit ran... And a deposit and service fee... Really? Literally if I didn't call the second time to move the service up. The service would of been turned on and no deposit or anything needed. Yet now I'm being messed with... Having to pay a deposit which I won get back for 2yrs, a service fee and the best they could due is split the deposit up 2 payments within 2 weeks from each other.

This is were that is wrong. They literally could see the bank info, number, and all payments were from me and I could prove it for the past 5yrs. Yet they would not waive a deposit... Or service fee? I understand if a new person that has no billing history of payment from a bank account but they had that. Plus what is a utility company doing running credit? Water, phone, cable, etc. Bills don't so why the hell is a needed service basing deposit and that off credit reports... That is wrong and should be illegal.

After much debating and run around from the lady and then her manager... I got stiffed with a 218$ deposit I wouldn't of had of I didn't call the second time. A 12 service fee and then a new bill. Not to mention not a single bit of actual customer service. This monopoly needs to stop. If this would've been a phone company or that... I would've easily just went and opened a new account elsewhere if a company I have been dealing with for many years couldn't help a long time customer out and waive some fees and that when the customer has never done anything wrong.

I really hope something is done about this.

FPL aggressively markets surge shield for $10.95 per month promising to protect all electronic gadgets, appliances etc. This was a scam, due to hurricanes & spikes lost gadgets & equipment? Had high hopes but FPL referred me to a insurance agency, they denied to help and issued me $65 credit for subscription and cancelled it? Now I signed up for solar in March thru Nov 2020 as per the following link: again a scam third party scheme to mint money from innocent senior citizens especially during covid-19 unemployment poverty? Called to complaint as we were being charged additional monthly fees as losers? Two supervisors made and customer agent made fun of me on 10.24.20 agent Carla & Supervisor Sanchez? Again on 11.10.20 Agent Miguel & Supervisor Juarez insulted me for complaining and they stopped the enrollment but will not commit to refund for overcharging for fake solar? So frustrating as we pay our bills in advance with balance due with our hard earned income? FPL needs to refund back as a credit for all the fake solar charges? It is cheating millions of innocent victims? Please help? Fake solar for everyone https://www.fpl.com/energy-my-way/solar/solartogether-res.html?cid=CS20EN061
Now, it's easy and affordable for you to participate in solar with the FPL SolarTogether™ program. The scam to cheat: lower your bill over time? As a participant in the program, you can choose to get up to 100% of your energy from solar*. Pay a fixed monthly subscription charge and immediately start receiving bill credits. Over time, your credits will be more than your monthly charge, lowering your bill.
Thanks & Sincere Regards 
Moses Benjamin Bhooshi
Our concerns are His concerns.
[protected]
FPL A/C # [protected]
[protected]@gmaiI.com

We are having a pool installed and during the dig, the pool company dug up an FP&L line on 11/13 that was well outside easement. It did not impact our electric but knocked out about 42 residences and the sewer lift station. FP&L worked to redirect current to the residences but left the wire in our yard and closed the ticket #350. I believe it has been re-opened after we made numerous calls and rehashing the story over and over again. I am redirected to other departments and asked to wait for a call-back. I am now waiting for one that we may get tomorrow.
If this problem is not resolved soon, I will get in touch with the city of Deerfield Beach because access out of my house has been limited to one exit. I will also seek legal action because I am on the hook to fix the neighbors fence in a timely manor, time sensitive contracts with contractors, and the extended upheaval of our daily lives.
I started out being calm and understanding only to be met with lies and stupidity. Please get your wire off my property.

can get through on the phone to customer service. even if you do they are worthless.

transfer. you to another person who knows nothing. pay $ 8.00 a month fee.

and can't even get competent customer sevice.

Budget bill is. joke. Doesn;t save you any money.. F p L makes money on the balance it keeps.

I'm a single mother with a 2-year-old child (a daughter), I have already requested help from an agency to pay my electric bill and fpl took it upon themselves during the middle of the covid 19 pandemic to cut off my electricity. Is pitch black in my house my child is crying every 5 minutes because not only is she afraid of the dark but it is extremely hot and she's sweating she's literally walking around in her pull up right now and still sweating and she's miserable right now all the food in the refrigerator and the freezer now has to be thrown out because it's not working which is a waste of money. Something that I can't even replace right now because i'm out of work there's no ac and all they can tell me is I have to wait for a supervisor to call me back how about you guys get your butts over here and replace the food that I have to throw out and comfort my child while sitting in a pitch black house and let someone tell you to wait for a supervisor to call you back

We have submitted the proper forms to request service back in May 2020. I have been in contact with the FPL Project manager but has not been able to resolve my problem. NO SOLUTIONS. I have gotten nothing but false hopes and let downs week after week. Not only we are behind on everything but we have been very patient trying to work with FPL. There is over 80 emails and not one email has given an answer or solution to my problem. From day one when we started I was advised it will take 6 to 8 weeks top to get my project done but we are 4 months in already (16 weeks). Someone internally is not taking initiative, responsibility or being held accountable that my project is taking this long.

On the FPL Project Portal Site this was the schedule they had:
- Internal Permits due June 15, 2020
- Engineering Review due one Sept. 3, 2020 (DONE)
- Planning & Design Complete due Sept. 18, 2020
- Job Site Ready due one Sept. 2, 2020
- Pre-Construction due Sept. 16, 2020

I can not get a straight answer on a solution for getting my project done and compensating for our time loss which is nowhere near our fault on our side.

What I'm looking for as a solution?

Get my project done as soon as tomorrow.

I started the service at 1420 Pennsylvania Ave, apt 310, Miami Beach, FL 33139 on May, 2nd 2009, under the account # 80380-02542. Deposit # 7721367
The statement also wrote "Your deposit will start accruing interest of 6% per annum right away"

On September, 19th 2012, I moved to new address 1420 Pennsylvania Ave, apt 307, Miami Beach, FL 33139, under new account # 92757-51106

I stopped the service on Sept, 30th 2020. I received the view bill email today. Nothing about my deposit on it. I called the customer service this morning. She said FPL keeps the record only for 2 years. So she can't find out how my deposit disappeared from my account.

I emailed to complain. A good customer agent called me on the same day, trying to help she couldn't. By policy...FPL must return deposit to me 2 years after starting the service. But FLP has no proof of giving me that deposit.

Meanwhile...I have proof of statements, when I paid for the deposit.

Imagine...how much FPL makes! $70 per each customers who used the services longer than 2 years and forgot they paid for deposit ahead of time.

It's a cheating business.
NOTES: the customer agents are great. It's not their fault. It's the company policy that steal money from people.

Suwannee Jedsadawaranon
[protected]@gmail.com
FPL telephone number [protected]

It's from September 16th we are without power in Miami Beach, 851 Meridian Avenue is the exact address.
FPL has been contacted, we've been waiting different days for them to come over and shut down the power to permit electrician to fix the issue,
FPL guys showed up when they wanted, the day Sept 25th and at the end they said they were not able to cut off the power! They did not know where to put their hands, they said an engineer was needed, but they did not call anybody! Just gave an email address and disappeared like they were in rush to leave! for 3 days electrician was waiting for them and we have to pay the electrician for the time he spent waiting...
We wrote to the engineer the same moment we had the email address, but no answer up to now, the day 29th.
We do not have stair lights, no laundry, no elevator...
What are we supposed to do?

The building board of 851 Meridian Avenue, Miami Beach, Fl, 33139

For contact: [protected]@gmail.com

I recently started my fpl account for my owned property. I have no previous history of non-payment with fpl or lcec (the other electrical provider in the southwest florida region). I am being required to pay a $742 deposit, in addition to my upcoming $300 electric bill.
I called fpl and in the typical manner of customer service representatives got passed around to various extensions of reps who claimed "we can't help you". Finally, I was passed to a ms. Leslie who is supposedly "upper-management". Leslie explained to me that since I do not have a billing history, they are going off of my equifax score, yet I did not authorize anyone to run my credit... That is #1. To add to the confusion of this idiotic and obviously discriminatory method of vetting customers, how is my right to public utility services based on my fair credit score. My water company does not use this, nor does my cell phone provider, internet provider, lawncare provider, insurance providers, etc... But the critical electric provider does? During a pandemic? When we are struggling to make ends meet? #2, I was informed that in addition to checking my equifax score, they are basing off the average 2 months bills for this residence with they claim average over $350. But this is an obvious unfair mathematical equation. The electric usage from my experience, varies based the overall usage of kilowatt hours. So, for instance in the summertime my 4.5 ton ac system is going to heavily draw electrical load for longer periods of time. Whereas in the winter time when the weather is much cooler and the ac system is working less, the system is drawing less and therefore costing me less. If, fpl was doing an accurate assessment of actual averages, they'd aggregate the data over a 12 month span the average would certainly drop and probably me much more manageable.
For instance (these figures are rounded and accurately represent the trends I see in my electric bill for previous residences of similar size and usage):
Jan $250, feb $250, march $300, april $350, may $350, june $350, july $350, aug $350, sept $300, oct $300, nov $250, dec $250 = 3300/ 12= $275 (this is how you do an average fpl and i'd have no issue paying a $275 dollar deposit, that's reasonable).

When you take the two previous months bills and add them together that is a summation of two variables, but make no mistake, you are not capturing an average, therefore you are misrepresenting the method used for applying this high dollar deposit on a critical utility account, when your customer service reps use improper terminology.

So now I have been mistreated not once but twice: first having my credit score viewed and/ or ran without my consent. Next by being lied to about the mathematical method used to calculate this deposit that is nearly half my mortgage...

So, this brings me to my final statement on this matter. If, I have one choice for utility provider and said utility provider is acting in a way that is unethical, what can I do? I must have electricity, I have a small child and I work 2 jobs from my home, so essentially they can just price gouge and hold my livelihood ransom? And I have no choice of competitor for service? Is this not a monopoly? Should critical public utilities be monopolized? If electricity is essential and essentially I can have my child taken from my home for not having electricity, then should a public utility company really be able to essentially lie to me and take my money at an arbitrary and egregious rate?

When FPL came to bury the power lines at the home I'm building in Ft. Myers, they left a huge mess and damaged materials! Apparently they got stuck in the dirt more than once. Not only did they tear up the freshly graded yard, but they broke 2 concrete window sills (picture with shadow), which were to be used later, by placing them under their tires to get unstuck. They also used good lumber and a pallet for the same purpose. They also left debris all over the place, which needed to be cleaned up, and the yard had to be re-graded. I realize they needed to dig to bury the line, but they should NOT have used and damaged my materials, and they should have at least attempted to smooth out the dirt when they were done. Maybe they need better equipment that doesn't get stuck so easily, and they need to employ someone to clean up and smooth out the area after. Approximate damage $700 to re-grade, $200 each for the concrete formed window sills for a total of $1100. I did not include the time it took to clean up the area or the cost of the damaged lumber. Project #9739773, completed Sept 4, 2020.

FPL pole is on my property and feeds 4 houses. We have frequent power outages that last for hours! I have called on two ocasiones and requested to put in a formal complaint because this is unacceptable! Today, 9/12/20, our power went out at 9:45am and got restored at 7:30 pm! FPL sent out a subcontracted crew at around 5:00 pm and the power was restored for all of 3 minutes! The PIke crew was literally down the street and we had already lost power again! The second crew Concurrent, just left at 7:30 pm, and so far we still have power. Keeping our fingers crossed. This is not the first or second time this happens, it happens often and FPL has done nothing to prevent it from continuing to occur. Not only did we have no power for over 9 hours, and everything melted in my freezer, but I work from home and lost a day of pay! Who do I call/talk to, to get this issue solved?