Florida Power & Light [FPL]
Reviews and Complaints

Our bill went past due since our auto pay failed due to insufficient funds. We were not called our emailed. They sent a notification via post. We failed to pay the amount before it went past due. Because of this they decided to charge us $350 for a deposit, and they best that a manager with FPL could do is break it up. Even with this we are unable to manage this amount of money from our already over-stretched budget. They didn't even take into consideration that we paid the balance in full and how long we have been paying on time(September 2008).

I hate this god damn company! God damn vultures, thieves! This is an abusive monopoly that impose security deposits even if you are late 1 time! Keep it forever in their account! Damn thieves, abusive #. Break this nasty monopoly!

FPL is the WORST company I have ever encountered. This morning a FPL representative showed up at our door and demanded $350 cash or they were going to shut off our power. He continued to tell us we were 60 days past due on our bill. We showed him consecutive receipts from October of 2010 until now proving to the contrary and he told us too bad take it up with the billing department pay up or I shut off your power.

We called them immediately and they told us we never paid them in January or February. We faxed them copies of the receipts we had from their authorized agent proving that we paid them. The rep. said he would review them and call us back, but, we never received a call back.

We called again and this rep. told us we didn't pay them in April and they did receive payments in February and January. We again gave them a receipt for April. Then they proceeded to tell us since we paid 3 days late that they did not give us credit for that month and put us 30 days behind.

In addition they are holding a $920 deposit that the demanded we pay them last year. We were supposed to get this deposit back in 6 months but now they changed it to a year. They continued to tell us that if we pay 1 day late they will extend the refund of the deposit to another year! How is this legal?!

What kind of cracker jack organization is this!? We need to sign a petition and demand that our congressmen allow another electric company in south Florida and end this monopoly. FPL is ripping EVERYONE off and getting away with it because we have no other alternative.

Please people we need to stand up for our rights and demand justice for all they have done wrong. I will be forming a petition on Change.org we need 100, 000 signatures to take to congress to get rid of them once and for all.

I would like to begin that Florida Power and Light are a bunch of Scam artists and they are taking advantage of all the people who have to deal with them. I knew I wasn't alone when I began to search on how to make a complaint against this company. We dont have a choice on who we get our power from, we have to deal with FPL. The Deposits that they demand from us are outrageous and far among our means the way the economy is based today. Our bills have been on slow pay for a few months now but they always receive their money, if they dont they shut you off. in the past twenty years my grandfather has lived at his residence since 1985 and has never had his power shut off until today! reason being that I am his grand-daughter that has 3 children and trying to manage off 1200.00 a month. last month they billed me deposit for his residence of 537.82 for not paying on time and not paying a deposit since 1985. plus a bill that was 187. this equals out to be 700. on electric only, that doesnt include all the other bills I have to pay. The billing is over what I pay on my mortgage. This is ridiculous and should not be tolerated by us. We need to petition this company and get them out or at least give us a choice on a different company. I was with clay Electric for a while and my original deposit with them was 100.00 and the highest our bill was 89. a month. What is wrong with this picture? any ways my grandfather was billed a deposit that exceeded beyond his means. He is on his death bed and receives oxygen to stay alive, so I have to pay his bills for him plus my electric bill that I just got that was 300. also paying a Deposit of 350. last month so between both residence I've payed well over 1200. just in electric! the sad part is, is that last month when I was billed his deposit and the regular bill I called FPL and made arrangements with a man named Mr. Stevenson and he agreed to help me out, or so I thought until I went to pay the bill of the first installment which was supposed to be payed on june 15 which I payed 300. on this day, because of their billing they said they didnt get it until the 17th so "I" defaulted which down spiraled into the power being shut off today because they applied my 300. to only the deposit which made the original bill late 168.97 they said was past due now because I defaulted...they lied! When I called them to resolve it they said their was nothing that they could do that I had to have 437.68 paid by the 18th of july, well guess what? today is july 7th and the power got shut off! plus I owe my electric bill of 297. by the 18th. This has to come to an end, some one has to hear the cries of desperate people losing everything because of this happening. someone please let me know what I can do? Also If my bill exceeds the deposit on my house they will charge me another deposit on my house! AGAIN! Sincerely Carerra Guthrie

So we have had FPL for 15 years paid bills on time. We saved our money bought land in a town over. We paid for our new home, sept, well. FPL called tells us its gonna cost us $13, 000.00 to run power down a county road to our land. They have to run four power poles from the house down from our property. $13, 000.00 is crazy to run power. Who was $13, 000.00 laying around. They need some law to help people out. Now we can't move to our new home.

Am pissed of by Fpl very carelessness any time there system goes they try to information my dad has been customer for 11 years. In 11 years my network equipment like router and switch has been damaged twice. I fail to understand why fpl do not information to turn of their device before even they start their work. This too shame ful.

I am a Florida resident and pay for my power and lighting to Florida Power and Light. I've paid on time all the time, that is, until the last two months. I missed payment for two billing cycles by two days each time. That is to say, my payment each time was ONLY two days late.
FPL now states that I owe them an Adjusted Account Deposit because my payment was slightly late within the past 6 months. They demand $359.00 or else.
I called and spoke with a representative to have them explain this policy to me. There was only a minor mention of this possibility on my bill, stating "payments made after the due date will be considered late and accessed a 1.50% fee and may be subject to an adjusted account deposit"
However, NO WHERE does it state what that amount will be, or what the amount will be based upon.
I asked the rep. to explain and show me the specifics of their policy in detail, since I was not aware of the amount I would be required to pay for being two days late on my bill.
The rep could not find this proof, and instead offered to mail me the details.
This is sneaky extortion.
They either want me to sign up for automatic withdrawals or they want me to pay them $359. or they will terminate my service.
Can a company DEMAND a citizen to sign up for automatic debit?
Can a company HIDE their fee-based assessement? How did they come up with $359.00?
I noticed someone lelse on this site complained about FPL charging inconsistent fees.
Is anyone else experiencing this?
Is Florida Power and Light just a bunch of crooks?

We are a young couple living in a gated community for 7 years now. Out of no where our electric bill for the month of February 2011 was ridiculously high. I mean it trippled for no reason. We have had no change in lifestyle, appliances or use of. We called to let FPL know their was a conflict/ mistake on our bill. They had no managers available and stated if I had bill averageing this woul dnot happen - (think what they ment was -you would not catch us). Anyway FPL did send out a rep. The Rep ran test at our 3bedroom home, no gas for 2-3 hours. FPL Rep found nothing wrong according to the report she left us. But the next day, we noticed the outside meter had been changed. So i called FPL back - FPL still denies that anything was wrong and want us to pay the $500.00 + bill when this time last year (+ the previous 5 years we looked up on their records ) that it was only $180.00. WTF - not like we can leave them and go to a competitor. FPL is it. they make all the rules. they say that our bill is correct and we can not do anything to fight even when FPL can not supply a reason. that is bull! i am soooo angry with this company. I have never missed a payment, or even been late on a payment in 15 years. FPL does not even want to discuss it with me and come up with a reasonable solution. WHy>? change my meter if nothing was wrong?

I have been a customer of FPL for over 20 years. Back in 2008 I was late on my payment and too got a bill for an additional deposit, at that time I did not even have the option of setting up direct debit for my payments, I had to pay and that was it or risk having my power turned off, so I paid the additional $460.00 deposit. Today, 3 years later, I get home from work to find a dis-connect notice on my door stating that my power had been turned off. Now I admit I am not the best at paying bills, however I never have had my power off for non-payment before in over 20 years, I go to my online banking and I show that a payment was made to FPL just 2 weeks ago, I call FPL and am told that I still had a past due balance of $26.00! I pay the bill immediatley and then I am told that it will be within 24hrs that my power will be turned back on. You know I dont have a problem with them shutting my power off for non payment, If I over-looked something and didnt pay the full amount then fine, I just don't think it is very fair that I paid immediatley and I have to wait up to 24 hours to have my power restored. I have small childern and my elderly mother lives with me, the FPL agent said "Well maybe you can go to a neighbors house" I am completley outraged, you make me pay a $460.00 additional deposit and then turn my power off when you have my $ just sitting there. Why don't they take the $ out of the deposit and make me pay it back, or have a faster turn around if you are going to dis-connect power, but to make their customer go without power for 24 hours is out-rageous! And of course I have no choice but to stay with them because they are the only power provider. It is un-fair, un-ethical business and there is nothing we as consumers can do about it, This is how they treat their customers. It is just outrageous and they get away with it because we don't have a choice. I wish someone would do something about how they treat their customers. If I had an account anywhere else for over 20 years and was treated this way I surley would close my account and move on to another company but with FPL we don't have a choice and all we can do is complain on a board like this that is still gonna get us nowhere. I called the phone # that was in another complaint on this board and it wasnt even a good phone #. What are we suppose to do?

i have been living a year and a 1 month in low income apartment with my three kid and unemployed.. with a chronic asthmatic 6year old a 5year old and 1year old i have my bill is more then $250 a month. i don't know why cus the AC don't even work. when i move in i had to pay $790 to get my light on that was Nov 2009 sense then i have paid 3 more deposit of 528..sometime around July my payment was late but they turn my light off they told me i had 7 days to pay it or my account would be close my payment when in on the 5th day they came in turn my light on the same day i pay my balance . 2 week later they came back to turn my light off cuz i didn't have a account with FPL so i had to pay a new deposit for my light to be turn back on and all they said was that it was a mistake of thiers but that i still needed to pay .. the last time was at the end of Sept i had my light off for more then a month and had to pay $1091 to get my light back on. the day i got my light back on they told me my account was on $o balance. the day after thanksgiving i receive a new bill with a past balance of $318 from Sept 30, 2010 to Oct 29, 2010 and that was the month i didn't even had lights on that i was staying with friends ...and my meter haven't even been read an didn't even have a meter in the box outside...on Dec 1 another bill came in with a past balance of $318 and a new balance of $263.16 ..i don't know whats going on but i know this is wrong and that i am not the only person going thru the same problem... if u have any information please email me at hernandez.[protected]@yahoo.com

Like a lot of people on this site, I have been scammed by FPL. But I'm fighting BACK, as should all of you. The only way we are going to get anything changed is to complain to the Florida Public Service Commission. They regulate the utility companies. Here is there information, take a few minutes and tell them your FPL horror story. This is the only way we can fight them. Good Luck!

Florida Public Service Commission
2540 Shumard Oak Blvd.
Tallahassee, FL [protected]
Local Consumer Assistance Line: [protected]
Toll Free Consumer Assistance Line: [protected]
http://www.psc.state.fl.us/about/contact/

I received a letter from FPL today advising me that they are attaching a relative's old bill (approx.$1400) to my account (which has never been late) because they believe that I lived with that relative when she held an account with them. Ok, first of all, I did not live with her. Second of all, even if I did, why am I responsible for her electric bill? I never signed anything admitting responsibility for anybody else's utility bills. I really want to know if this is legal. I know they have an army of corporate attorneys telling them that this is fine, but is it really? Even if it is legal, has anyone at FPL ever heard of business ethics? Why would I pay somebody else's electric bill? I'm not santa! They told me that they found my name attached to my relative's address through a public agency. SO WHAT?! In what way does that make me liable for somebody else's bill? Looks like I'm going to have to hire an attorney. I'd rather pay an attorney that money than FPL!

Wow what a company! I can't even begin to say all the problems I have had with this company. When i first opened up a brand new account, my first account with them ever because I just moved to Florida I had so many problems and it is still to this day almost a year later affecting my account! Instead of putting my new payment into my new account, they put the payment in the old tenants account and claimed I never paid them for 2 months of service. They turned my power off numerous times because of this. When i tried to explain and figure out what happened they would not listen or understand me. All they did was yell at me! I had to pay the initial payment again in cash at a payment center before they would turn my power back on. When i tried to get my first payment back from them they claimed I never paid. I faxed them not once but twice many faxes that showed my billing statements that showed the payment to them. They said that would not be enough and made me fax it over again! After many fights and phone calls with them they still have not to this day refunded me or appologized for what was their mistake. I finally got my money back after I explained to my credit card company what had happened and they disputed the charge and refunded me. FPL has still to this day not refunded me the payment. After 6 months of service they demanded i pay a $400 deposit or they would turn my service off. After negotiating and explaining I did not need a deposit after 6 months where was this coming from, they lowered it to $200 and i still had to pay it. Make sure to always check your bill thoroughly because on 2 months I paid the amount which was sent on the bill statement. Then I was sent letters saying I still owed more money and if i didn't pay my service would be turned off. When i called and asked them what the other charges were for i had 2 supervisors for 3 hours look over the account. I never received a call back and when i called back and spoke with the same person they told me they didn't know. I asked the lady if she would just pay someone because they told her to and when she asked what it was for said i don't know. She said "No i would not!" I told her i would not either and finally they took a $35 payment and lowered it to $20 which i still had to pay even though they still could not figure out what it was from. They are a horrible company! They also just last month after paying every month in full made me sign up for automatic bill payment or pay another $400 deposit. This company makes no sense but you are forced to pay because there is no other electric service provider in Florida. This comapny is down right scamsters and should be subject to litigation. After seeing other people's postings on here of the same problems I don't think they should be able to just get away with it. People need to come together and eliminiate this fraud! We need a class action lawsuit and if we have enough people to come forward we can make this right! Please email me at [protected]@aol.com if you have a story or would like to come together to make this right for everyone in Florida. There is no reason for this we need our power but we don't need to be ripped off to have it! Thanks.

I have lived in my home for 16 years AND many times have paid two mos at a time in advance. That, with prior residences I have paid FPL at least $92, 000 over the last 27 years and in recent 15 years, my house which we built and my 5 children live, I have paid them $63, 000.

NOW I get a mandatory deposit requiring me to pay $497.00 by Nov 11, 2010 or ELSE! I call the customer service, what is going on with all these companies who employ these ruthless that are ignorant to life, bills, family, ailing relatives, hard times of what their parents are going through! I spoke to Kenneth who states there is no one above him he is the supervisor of billing and I cannot speak to anyone else, and there is not another number I can call and he cannot and will not remove my REQUIRED deposit. He dint care, he didnt help, he did nothing but tell me tough. I have always paid my bill, may have been late but my late charges have been paid in full! NOW divorced and trying to keep the lights on, with 5 kids and trying to finish my school I tell Kenneth this and he doesn't care, told me to pay the deposit or get someone to guarntee my bill when I leave and stick FPL with my past due bill! I said your kidding right? I have been in the house for 15 yeas owner builder home, raised/raising 5 kids here, local schools and you want me to fork over $497 to guarantee I wont stick your company for the last bill when I have paid over $90, 000 to your company! WHERE IS THE COMMON SENSE WITH THESE BILLING PEOPLE? Seriously, ruthless, ignorant to real life.

So I explain that if I had $497 for the deposit, THEN I wouldnt have been late! But obviously he didnt understand that either. AND not to mention that mail for months last year was not gotten to the house because of being forwarded to the "X" but I told Kenneth this too. . . .

Doesn't it mean anything to have been with a company for all these years and paid your bills and paid late fees mind you, but that didnt make a difference either. Ruthless FPL THEY SHOULD BE ASHAMED OF THEY WAY THEY PRACTICE BUSINESS. I AM. IF and when I get an option I will no longer be an FPL costumer - shame on them! IM GOING SOLAR

South Florida is about to be hit by tropical storm nicole and FPL is out shutting off peoples electricity. I just had a man bang on my door and walk away only to tell me once I answered the door and chased him down that it was too late as he shut off my power he said he could not take my payment at the time and to call FPL I explained to him that I have small childen at home and simply forgot to make the payment i actually had cash and a credit card on me at the time instead he refused my payment and said call FPL u aint gettin power back till tommorrow anyway.

I find this too be inhuman for FPL to do this to a consumer in this type of economy especially when they have monopolized power and lighting in this state they hold the consumer in low regard because the consumer cannot go to a competitor for the same service.

power in the home is a need not a luxury and a company with such a responsibility should at least be respectful to consumers and offer an efficient way on turning on someone power as it easy as it is to shut it off.

FPL customer support is horrendous! We paid FPL $2500 in the last 30 days. 8 days later one of their representatives showed up at our door demanding $500 we asked very politely if he could wait 1 minute (60 seconds) and he told us NO! I am shutting off your power! can you belive $3000 in 1 month 1 week for a small house?

We had to drive 4 miles from our home to a pay center and pay them $500 to have our power re-connected and when we called them they told us "we will have someone out there in 24 hours".

Unbelievable! They cant wait 60 seconds for us but expect us to wait 24 hours for them. We have 3 children in our household and one has severe asthma but FPL said didn't give a damn!

Then to reconnect our power they demanded we have a police escort with them.

I guess this company has NO respect for the people paying their salary. We ALL need to stand up and put this monopoly out of business!

FPL's Deposit policies are draconian. They, along with every other company, want to directly bill your bank account. That is their goal. They Asked me, a 20 year customer, to pay a $900 deposit because I lost my job and had to send a late payment. I STILL payed my bill. But the money I sent for my bill went to a 'deposit'. When I called FPL, they wanted the additional deposit balance before applying any money to my bill. Plus, I had 7 days or I would be cut off... In the middle of a florida summer... its HOT and I have a little baby.

The only option was to let them direct debit. Well... NO ONE is EVER going to be allowed to reach into my account without my permission. EVER! So I have to come up with almost $1000 in 7 days to keep my power on.

I have never missed a payment in 20 years. I've never been late paying in 20 years. I still got my payments into then, just a little late because I'm laid off from my previous job and the low pay, low skill service work available is barely keeping my family housed and fed.

FPL doesn't care. And its not like I can drop them and go with the competitor... oh that's right, there is no competitor. There is no other option. Just bend over and let them ram you...

And BTW, I met their damn deposit... and now I'm looking at a month where I won't get to eat for spans so my baby and kid will have enough, I can't get my wife her prescriptions (hope she doesn't DIE!).

I've got ripped off $540 for deposit in the new place I rented and the customer service promised to start the service today (Saturday). So, now I called fpl and they said there was a delay on the service for monday and until there we will have no electricity. So, there's nothing I can do but stay two days in a hotel because of theirs fault! Fpl sucks!

I lived at 7420 Harding Ave., Apt 7. The electricity was in my name only as was my account number. In November of last year I was sick and unable to pay my bill. It was given to a collection agency. In January I started paying on the bill (I am on disability and can only afford 20.00 a month) The last two checks I sent to the colllection agency were lost. I do pay monthly. Yesterday, my friend receive his electric bil under his name and account and to his amazement it included my past due bill. The person he spoke with said he was responsible for it. We are not married. He did not live with me at Apt 7. But according to FPL investigation he did. So they added my bill with the differenct account number to his electric bill. Under what law can they do this? I am paying my past due bill. He can not afford to pay the amount of 40.00 a month. FLP has threathen to cut off his electric. I am dumbfounded. What law says they can do this? No one has been able to provide me with any answers. It is my bill, not his. It is my account number, not his. I certainly hope Ms. Torres calls me soon. The implications of all this is amazing. What other illegal activities can do? I barely make it month to month. This is crazy can someone please help me? Sincerely, Kathy Bonds [protected]

I think it is absolutely absurd that FPL is allowed to charge ridiculous deposits and then make you wait to get service. After struggling to come up with a $330 deposit they still didn't turn my lights on yet. Apparently the cut off time is 2pm(which no one bothered to tell me) I paid at 2:30 and i still have no lights the next day. I have 3 small children. Two supervisors later they told me they would connect me by midnight that night and when I called back at 9:30pm they told me they stopped for the day. When I asked if they were gonna call and tell me, yet another supervisor told me no very rudely. There has got to be somebody that can help. I just moved here from NY and this is all new to me. There is no light deposit up there and when you want service they turn it right on.