Frigidaire
Reviews and Complaints

Wile the oven was heating up getting ready for the desired tempature there was a loud pop noise and the control panel burst into flames. Thank god we got the fire out quickly. The stove is 10 years old but was well taken care of. Sadly this product should have never caught on fire. This hapened on May 23.
My e mail is [protected]@aol.com
My phone is [protected]
Thank you for your attention on this matter.
Robert Nese

I have had a horrible experience with a brand new fridge I purchased. I own multiple Frigidaire products, I am a loyal customer, and I have never had an issue till now. I have spent over 20 hours on hold and still do not have a resolution. My elderly parents have been with out a fridge of over 4 months. Here is a timeline of the issue.

December 2020 (upon closing of our condo) buy a Frigidaire refrigerator Model FFHT1835VSO. Register Refrigerator with Frigidaire.

February 3, 2021 - Called to let Frigidaire know that the brand new fridge I bought in December was broken and making sounds. Does not stay cold lost all food.

February 9, 2021 - First appointment scheduled to fix refrigerator. Had to be rescheduled because I put down the wrong zip code and they have to reschedule the appointment automatically.

February 16, 2021 - Service appointment finally occurs. Told we needed a new fan, would take 2 weeks to get parts and then 2 weeks to install.

March 5, 2021 - Appointment scheduled for fixing the fan. Fan replaced, fridge dies 12 hours later again, lost all food.

March 9, 2021 - Service tech comes out again says it is the compressor and needs to order parts again.

March 24, 2021 - Service tech cancels service because it snows. Fridge is still not working, miss work waiting for the tech all day.

April 12, 2021 - Compressor replaced, tech tells me that the compressor is bad and that I should be approved for a new fridge. Tech says to call 2 days later to schedule new fridge delivery.

April 14, 2021 - Call, on hold for an hour, to tell me the tech didn't write the notes correctly and that I need a review for the fridge replacement, but it will take 5 to 7 business days. Call tech asking them to add the notes to the case or if I called the wrong number, no response.

April 23, 2021 - Call again because I did not get an email about next steps. I wait on hold for an hour and a half. She promises me she will call me with a status update (so I don't have to be on hold again) and she escalates the replacement to her manager. Tells me it will take 3 days to get a decision. She says she will call me either way, never calls.

May 4, 2021 - Never got a call from the agent so I call Frigidaire again. Agent told me that the request wasn't even submitted till the 30th. He promises I receive an email that week. Never receive an email.

May 16, 2021 - still haven't received an email, any correspondence, or any phone calls. I have spent over 20 hours on hold just making phone calls. I get an anxiety attack every time I have to call. Still do not have a working refrigerator.

I purchased a Frigidaire dishwasher almost a year ago. It has never worked, not even once since I bought it. Frigidaire has sent technicians out six times, they have replaced the same same parts multiple times. They will not deem the dishwasher unrepairable . They claim that the technician says it can be repaired although two different techs they sent out told me it was unrepairable and even called the Frigidaire tech line from my kitchen so I could hear them tell Frigidaire that it is unrepairable, which Frigidaire denies any such calls have taken place. Today when I contacted them again, they told me they only have records of one service visit to my home. I supplied them with dates of the other visits which they deny have occurred. They even shipped replacement parts directly to my home for two of the repair visits. They said they have no record of any parts being sent to me. This is absolutely bonkers that they refuse to replace the defective item. I have to take a day off of work for each visit to my home by a technician, I have used seven of my paid days off over the course of the year just for repair appointments, that they now claim have never occurred.
They told me today I must have registered my appliance with incorrect information, which is bananas since I used photo register with the QR code inside the door of the dishwasher, so I could not have incorrectly entered information.

Bought a frigidaire set all fridge/all freezer 18m ago for a custom kitchen. They are complete junk. Warranty is a complete joke we've been without a fridge for 9 weeks with a family of 5 in a pandemic. Frigidaire will not answer phones. The company has discontinued the model which is clearly defective- now that we have read the overwhelming negative reviews. The updated model is a different size than the existing all freezer...forcing us to purchase a complete new set and having to spend thousands remodelling a brand new kitchen to accommodate different specs of appliances. Would give 0/5 if I could.

Purchased Jan 15/2021
Broken twice lost food both times.
Wait period for repairs over three weeks. Four months old broke twice over three weeks that is repair. That's almost 1/4 of the time I've owned it.
I will never purchase another appliance from your company. This should be replaced not repaired twice as I hold my breath until it is broken down again.
This has been a terrible experience
I wish it on know one.
It is a shame you don't stand behind your equipment
I will never recommend your appliances to anyone.

I would like to purchase new one. With help from frigidare money wise. Thank you. My phone [protected] I did not buy a warranty at time of purchase so this time im going to look at the 5 year warranty. I also need help with installation of microwave. It was the gallery series. 2018 I had my kitchen all redone and had purchase all 4 frigidare appliances. Looks beautiful. Im just asking for some help. Could you please call me. Thanks

I purchased a refrigerator on October 2, 2020. It stopped cooling on March 30. A repairman from Major
Home Appliance repair sent by Frigidaire came on April 1. He said the compressor was bad. Too date my refrigerator has not been repaired although I have called Frigidaire many times. I am a senior living without a refrigerator.

Patricia Brown
4916 Cody Court
Fremont, CA
[protected]

The screws that hold on the handle worked their way loose. This isn't the first time one or the other has been loose. Apparently the screws on the handle hold the whole door together. My son burned himself grabbing the oven door so it wouldn't crash and shatter the glass, This is a stupid and dangerous design.

I've had my 30" induction cooktop for 7 months, it has never worked right! Nothing but error codes or would just stop working! I've been on hold a total of 4 hours, disconnected three times, calls from supervisors never returned 4 times! Tec have been out four time to repair each repair has lasted 1-2 weeks. Frigidaire customer service won't replace it tomorrow will be fifth tec out!?!? I guess your time doesn't matter! Never buy another Frigidaire ! Made in China by the way!

I purchased a new Frigidaire Drawer Microwave upon installation no power. Called Frigidaire and was referred to service company. That company came pretty quickly and determined it was a blown fuse, came back a few days later installed new fuse and that one blew again. They contacted Frigidaire and recommended replacement and guess what Frigidaire said no. Their response was basically that the tech did not know or was not comfortable making the repair needed. I was informed that a new senior tech would come that following Monday and would be able to make the needed repair. Monday comes and I haven't even gotten a confirmation on when this person would show. I call that office and finally get a call back. Now I am told that yes Frigidaire just schedules without knowing if they are available. Also when I explain to the new tech the issue he says he needs to order a kit for that type of repair as he doesn't have it. So basically Frigidaire lied and is trying to jerk me around forever. At one point the Frigidaire rep had asked if I can just return the microwave back to the store!
Today I try to call service again and keep getting disconnected as their lines are too busy!

Dishwasher Gallery model FGID2476SFOA, s/n KH75022071
Purchased Lennar Home on 10/18/2018that came with upgraded kitchen appliances Gallery throughout. After 11 months the dishwasher model FGID2476SFOA started to trip the ground fault breaker and then the controller display did no longer display the selections made properly. Frigidaire repaired the dishwasher under warranty.
Again the ground fault breaker of the dishwasher started to trip on repeated occasions. Then the dishwasher never finished its cycle but still had power observed from the door bottom finished cycle led. The controller is no longer showing led's and the dishwasher does not even provide fault code. The dishwasher is no longer functioning.
So, 2 major breakdown within 30 months of ownership. Frigidaire is not willing to repair at their expenses the dishwasher that is way below its expected life.

Interior of Range was scraped/gouged up on the inside where the door closes. Not the door itself but body of the range in the corner where the door meets the body. It had to happen before it left the warehouse and surprised it was not labeled defective. I'm keeping it for now but would expect some of my discount going forward. The 10% Lowes credit does not seem like enough to us. Take a look at the pictures below.

Model No: LFGF3054TFG
Serial No: VF10569017

Sincerely,
Gary & Kathie Lyke

Purchased 2/8/21
Delivered 4/2/21
registered 4/16/21

Installed our stainless steel double oven and it hasn't worked since installed we had two service technicians one from A1 and one from Martin appliance here and the last one did not stay to confirm it was heating up to proper temperature and still does not work. either provide us a new one that works or a full refund so we can purchase one that does work

Recently I purchased serial# TH93318999/model# FFCD2413UB2A on 11-24-2019. I did not purchase the protection plan. In December, the dishwasher stopped using detergent and it remained in the opened dispenser. Also, plastic pieces around the rack to support the dishes have melted away and the metal is exposed and rusting. I used the recommended detergent; Cascade and Cascade Rinse Aid. I did not expect this from an appliance that's about a year old. This product was purchased at Lowe's, 7420 Garners Ferry Road, Columbia, SC 29209.

Range does not operate as described in the owner's Manuel as described on page 23 under "Setting Bake." Specifically the range beeps prior to reaching set temperature which is at variance to what the manuel indicates. Three technicians have come out and verified that it doesn't work according to the manual but has said it is working as designed. Which doesn't make sense as the design and the manuel should match up., but they don't.

Results - if you put your food in when the range beeps and follow the recipe as to the timing the food comes out undercooked.

Resolution - either provide a range that works properly or provide a full refund so that I may go purchase a range that works as described.

Electrical "explosion" in the oven after a few weeks. All electronics blown up. Repairman says the oven needs to be replaced. Electrolux says it will be 10 days for new one to arrive. 2 weeks later and no oven. They won't respond to email. And they have so many calls (complaints) that you can't even wait in line on the phone to talk to a person.
Product might be bad. But customer service is several notches below that.

I am writing to you because of a major issue that involves both your organizations. October 2020, I purchased a Frigidaire upright freezer. I plugged it in and kept my food in my old freezer. After about 3 days the new freezer had not gotten cold. I called Home Depot to see if I could return the freezer and was told no since I ordered it online. Really? I called the repair number and had a service company come and they added a part. Oh good - the new freezer was working so I transferred my food over and sold my old freezer. In November it stopped freezing again. Again, I called the repair number. This time I chose a Frigidaire repairman thinking they might be able to solve the problem. The repairman said he drilled open the opening more. Both people told me the same issue - something about ice collecting and touching the fan. 3 more times and still doesn't work.

I wouldn't know if this is a good dishwasher as I have never used it since I've had it in mid January! I have been without a dishwasher for 2 and a half months now! The dishwasher has a tiny hole in it which causes a huge leak onto my floor which I found out before finishing one cycle. It took OVER a month to get someone out here to take a look at it. This person documented the hole, called frigidaire and stated it needed to be replaced as it is not repairable. Fast forward ANOTHER month. I called Frigidaire twice. First time they stated they have gotten the OK to replace it and will set up a day to replace it. Today, 4/1, was the alleged replacement date, I was told I would get a phone call before they came. I was home all day, nobody called, nobody showed up. I called customer service, which they contacted the "escalation team". After being on hold for OVER AN HOUR, the woman checked in on me one time, told me she's waiting for a response. Back to being on hold, now it's 6pm, the customer service department closed and the system auto hung up on me. This has been absurd. CLOSE TO 3 MONTHS WITHOUT ANY RESOLUTION. I have been extremely patient, but at this point, this is just unacceptable. And just so everyone else is aware, I opened my dishwasher to get the model number, which, again has never been used, and there is a smell coming from it! There's nothing in there and no cycles have even been done. How is there a smell coming from it!? I know if I do not get a resolution to this and an upgraded model for the stress this company has caused me, including rearranging my work schedule around to be available for this delivery that never happened, I will be telling all of my friends and family to avoid this company at all costs!

Bought Model #FFTR1814TW from Home Depot for my mother online 1.28.20. Was installed a week later at her place. She spent half the week for years at my house due to her medical conditions, so hardly used fridge. When she died this past Feb. 2021 we moved the fridge to our garage and that is when we noticed all the rust on the inside of the freezer door. I called the warranty dept. they sent someone out and said rust is not covered under warranty and your warranty is up by 1 month ago. My mother never mentioned it to me. For all I know it was there when it was installed. She had a memory issue and just never told me. Completely a lemon.

Model#LFSS2612TP3 /Serial# 4A00408591. First of all this will be my 4th service call .Contacted customer service and lowes several times.First time beeped so much reset several times refrigerator would not get cool.So threw out grocery.Man came out from Cunningham said he fixed it. Refrigerator was not called them back after several attempts he came said it needed another part waited three weeks almost for that .So third time freezer start freezing all the way up with big chunks of ice had to break with hammer to shut door. Called for some one else this time so they sent out frigid are repair man.So now today 03/27/2021 the refrigerator just keeps beeping will not cool and freezer reset back to 0 both sides not working. reset unplugged nothing working once again. I refuse To keep dealing with this on a refrigerator not year old. Once again lost all my grocery.Called today sent email to call back Monday.This the last draw for me I want a new Refrigerator and not this brand.