Frigidaire
Reviews and Complaints

Ticket #[protected]

I bought the refrigerator from Home Depot on 8/29/2023. I contacted Home Depot when the freezer was not working properly, and they told me to contact Frigidaire. The freezer does not keep food consistently cold, and some areas are colder than others. My ice cream melted. I have contacted Frigidaire three times and was told a technician would be at my house to fix it twice which never happened. The third time I was told I would receive reimbursement paperwork in 7 to 10 business days and would be able to obtain another refrigerator from Home Depot. It has been over 10 business days. Since I have not been told the truth based on my previous interactions with customer service, I am filing a complaint.

Offering rebates with no specific details. Only certain retailers as well as only certain models of the name branded. Purchase the wrong item and voids the rebate. Sneaky practices. Bait and switch. I was going to purchase a different brand before the rebate advertisement. Spent time sending in forms just to find out something was not right and that may have been any of 6 different causes for the denial of the rebate. After researching it seems only a few retailers were participating, not Best Buy in Flagstaff Arizona.

I called the service dept on 9/21 to repair a refrig. The refrig had just gone out of warranty on Aug 14, 2023. I was told they would do a one time warranty service call if I bought an extended warranty and I did that, for 5 years. This refrig is in a rental unit and it still is not fixed. I was told they would get a repair person out and then I got an email stating they couldn't get anyone to do the work. I then tried 3 times and I can't get to anyone on the phone. I am told they are busy and I must call back. I waited on a chat for 45 min and still nothing. I need a call from someone today. If I do not get a call to repair this refrig I am cancelling the 5 yr warranty.

Linda Starner

[protected]

I purchased a Frigidaire (delivery date 9/23/2022). I did not buy a warranty (who expects fridge to die in one year?)

Model # FRTD2021AW0

Serial# 4A23408202

Manufactured 8/22

On September 24, 2023 I found the unit was not making any cold air and all my food was spoiled. I have made so many calls to the Customer Service number it is not funny. I bought an extended warranty and then was told I could not use it for 60 days. A lovely lady from Electrolux in GA called me and provided a "concession." After the local repair shop failed to come 2x, they called and told me the "concession' was not valid and they hate working with Frigidaire; they would only come to my home if I paid for the repairs.

I have no fridge, I have no food, I have 7 hungry people in my home. This cost so much money and the fun has not stopped yet.

It doesn't matter if it's a dryer or stove. I got a dryer brand new and it burnt out in one year. I got a stove brand new and have burned dinner again because it only has one setting high. You can turn it to low but it still cooks it at highest setting. Frigidaire must be the latest piece of Chinese crap because everything from them I have had is the worst appliance you can buy. Frigidaire is the worst pieces of sh...t that's ever been made. Whoever makes it should be ashamed because your the worst product in circulation. There should be regulations to keep you from selling because it doesn't matter if it's a dryer, a dishwasher, and your stove only works on high even when you set it on low. Thanks for burnt dinner again. They should stop you from making the crap you do. It's wrong to pay for what you make.

I bought this large size refrigerator model #FFHX2325TS2 Ser # 4A92624335; MANUFACTUED IN 2019.

Right from the start we had problems and the company just did not take care of the issues, such as noise etc.

The refrigerator was bought and installed in 2020; and in August of 2023 it was not working we called and inquired about the warranty and it only had one year? We called the authorized service repair person at our cost just to diagnose.

His list of repairs was long and most of them are FRIGIDAIRE? AND THE COMMON PROBLEM IS ONE PART THAT BLOWS AIR FROM THE TOP (made in China).

I would like them to recall and replace this repair or give us a new one that has good warranty.

THIS IS DECEPTION AND FRAUD.

Frigidaire did not honor the one year warranty. I purchased the dehumidifier on Amazon & received it on August 15, 2022. I contacted Customer Care on August 12, 2023 indicating that the unit was leaking & the coils had major ice build-up.

I asked for a replacement unit & spent more than 3 weeks following-up with Customer Care said that a replacement was being sent. I received nothing. I sent a letter to the Frigidaire Comsumer Complaint Department located in Augusta, GA with no reply.

The company has zero customer service.

I bought this gallery refrigerator in 2017 it was good for the first year I have been buying the warranty every year i'm glad I did they have put in four ice makers took off a freezer door off a used one because I needed a new one the seal was no good put in a heating element and six other parts first appliance repair couldn't fix it so they got a new company and the second can't fix it because they can't get the parts tired of frigidaire name denise eschmann [protected] cedar trace stanwood mich

We purchased this side by side in Jan 2021. Since then we have a repair company come out 8 times since. The freezer thaws and then the refrigerator side. I've had to throw away so much food since, all with two small toddlers. I've had to keep re-purchasing the extended warranty and each time I have to wait longer and longer to actually use it. I've called Frigidaire numerous times and they are no help, they just keep saying have someone come fix it. the last company they told me to use came out to see the problem and never called back. I've been without a working refrigerator for 3 weeks now. I had to go purchase a small dorm size refrigerator to hold our family over. It was not cheap.

This past friday night Sep.14 2023 we started smelling a burnt rubber smell coming from refrigerator. it was not going away and although it was close to midnight we did not want to go to sleep. Suddenly we heard crackling noises coming from refrigerator, I looked underneath and saw Flames . I quickly pushed away refrigerator and saw flames coming out of bottom of refrigerator which was already blackening the wall . I thankfully managed to unplug it before it burnt down my house. I don't want to imagine what would have happened had I been sleeping upstairs together with my children. when I contacted frigidaire all they told me is that it's over a year so no warranty !

Do I have to worry that my children's life is in danger from a refrigerator ?

I purchased a new Frigidaire model FFTR1814WW garage refrigerator from Lowes on August 11, 2023. It was delivered about a week later. A few days after receiving it, I noticed that it was dripping condensation into the refrigerator area from the freezer. Lowes will not take it back after 48 hours. When stepping through the automated Q and A of Frigidaire’s customer service 800 number, they force you into texting them instead of being able to talk with a rep. After 2 to 3 hours of this texting nonsense, I was told that I would be getting a new door seal by mail. No, I am not an appliance repairman, my skills are very limited. Why should I be required to fix my new refrigerator?! Anyway, they lied. We never got a door seal and I’m stuck with a piece of junk.

I purchased this dishwasher in February 2021. After one use, the latch assembly (plastic part) broke. Frigidaire fixed it under warranty. Last week (2 years later) it broke again so I called and asked them for a new part as I found out they knew the previous part was defective and replaced it with an upgraded metal part. They said no because it was out of warranty. I explained that it broke previously and that it was a defective part as they replaced it. They very haughtily simply repeated that it was out of warranty. I told them I would do the labor and that I just wanted the part but they offered a 20% discount for a price of $250 and I already had a great appliance repair guy in SF find the new part and offered to do the entire job for $200 - part and labor. He also told me to only buy Bosch and Kitchen Aide dishwashers in the future which I will do. I will never buy another Frigidaire appliance of any kind. Just horrible customer service.

I have had three service calls in the last 2 months. The dishwasher washes and then drains. Two days later, it has dirty smelly water in the bottom. I then have to push the start button and then cancel so it will pump out the dirty water. Then no dirty water comes back. Three appliance techs have checked it out and have not found anything. I have a fourth tech scheduled next week. I call asking for help and explain the situation and an associate in India places me on hold and lines up another appliance repair company. I need help from someone at Frigidaire that can help.

Thanks

These ovens were just installed in a new home. They have never been used. A piece of the insulation has fallen out of place and is stuck between the dual glass window on the door and a portion of it is hanging out of the bottom side of the oven door, where it is resting against the surrounding wood cabinetry. After several hours with the POOR customer service reps on the phone and on chat at Frigidaire, I was warned "NOT to use the oven until this matter is fixed" because it is unsafe, yet they will not dispatch a service person because it is a "cosmetic issue!" It can NOT be a safety issue and a cosmetic issue.

I have spoken to 2 Frigidaire service people that confirm it is definitely a SAFETY issue and is a known problem with these ovens.

I still have not gotten the matter escalated by chat or customer service phone line.

Frigidaire have been out numerous times to fix this refrigerator they were out three weeks ago again they ordered sux or more parts three parts weren't here they said they can't get them I have had them out her numerous times and still isn't fixed I would like a new refrigerator its been a few years nothing but problems were on are fourth ice makers they put in a old freezer door off a old refigerator dent in the freezer door and the other parts are not here talked to Frigidaire this morning they are useless my name is denise eschmann 6705 cedar trace stanwood Michigan 49346 phone number [protected]

For some 2plus years, I have been receiving the wrong water filter. I need an EPTWFU01…not a ULTRAWF. I replaced my refrigerator approximately 3-years ago. I now have six brand new filters in my possession! I have attempted to contact the manufacturer several times to no avail, I'd like this issue resolved. I just ordered the correct filter and spent another $50.

Purchased this supposedly new Fridge/Freezer in August of 2022 when we remodeled our kitchen. The service people have been over over 8 times replacing all parts in this fridge, and it still freezes up on the top shelf of fridge and makes horrible sound as fan constantly freezes up and our Ice cream is like soup in freezer. Called Electrolux numerous times with no help and now another service person came per Electrolux to see if this unit is unrepairable and they tll me they are just going to replace parts again. My warranty is up, but they will extend it for I don't know for how yet. Never, ever will I purchase a Frigidaire/Electrolux product, since they so not stand by their products.

My name is Sabrina and I purchased a refrigerator from Badcocks furniture not even a month ago and the side by side have went out(stop working) I was told by the manager Mr King that they didn't have a temp replacement for me to use I had already been waiting 8days by the time Badcock came out to look at the refrigerator how I'm having to wait 10 more days for the part ...when I should have been replaced with a temporarily refrigerator I have medicine for my diabetes and a lots of vegetables that I'm supposed to be eating and taking but without a refrigerator is very hard I haven't had a refrigerator and 13 days and now I have to wait 10 more days for parts can I get some HELP about this matter...please this isn't fair

I have nothing but problems with this gallery refrigerator had the same problem for the last three years tow companies came out to fix it still not repaired waiting for parts that are on back order I'm done time to though this in to the BBC name denise eschmann 6705 cedar trace stanwood Mich [protected] that's my phone number would like a response

I bought a dehumidifer Feb. 22, 2022 it was on recall and I submitted paperwork

on 9/21/2022. I received a replacement about 2 weeks later. The 2nd unit started shutting off with code EC about a week ago which is the same problem as the first. I called customer service and was told it's out of warrantee. I can't believe these units only last a year.

I have 4 air conditioners and gas range I bought from Frigidaire which work great.

Victor DeMouth