Frigidaire
Reviews and Complaints

I have a problem with my Frigidaire refrigerator and I called in because the walls are defective. The plastic is all cracking and I spoke to Kathleen who was very rude and told her that the walls were cracked and she told me to buy the pot and put it in myself, which could never be done. It’s impossible to replace the hole inside of the fridge. I am very dissatisfied, it’s a defect I had the Sears #Warranty, contract people come out and they said that the fridge should be replaced because that’s a major problem. My last fridge was 29 years old and never had a single crack in it. I am very disgusted with the poor service, the Frigidaire provides, and I would like to speak to somebody about this problem Very soon you people at Frigidaire should be ashamed of yourselves the way you treat your customers Kathleen and Joy we’re very unprofessional and unhelpful. Makes me sad that a big company like Frigidaire who’s been around for a long time what allowed us to go on?

I purchased the laundry center December 2022. It worked normally for the first two weeks to a month then my hot water wash stopped working. I have had several service calls since owning it. This is at our winter place so mind you that it does not get used from April to November. A mother board was replaced then, each time someone different came out, I was told it's because it is ECO friendly and doesn't support hot water wash! The owners manual doesn't state anything about this. Today I was told it was because of new government regulations! But even the service guy (after talking to Frigidaire) thought this was a crock. This machine was built in 2022 before any new regulations were enacted, if they were at all! I still can't get a hot water wash. I deserve the washing machine I bought and not a lemon that Frigidaire is trying to cover up.

Brand new refrigerator freezes everything on the warmest setting (both fridge and freezer on warmest) and leaks large amounts of water on the floor.

Frigidaire’s call center always tells me there will be an answer in 24 hours, but nothing ever progresses or changes. Endless cycle, terrible customer support. Abysmal.

Take the broken one away and deliver a new working one please.

Last December 2022 I purchased a new Frigidaire dishwasher. It is now broken and cannot get it fixed. It is stuck on 30 and cannot cancel or shut off. I have called customer service several times and they keep telling me that they will have an answer for me within 24 hours. It is now going on 3 months since I have been able to use the dishwasher. One customer service rep hung up on me. BAD CUSTOMER SERVICE.

All I want to is either get it repaired or replaced. I may not purchase another Frigidaire product again if this is what happens when product needs repair. This diswasher cost $700 and I cannot afford another new one. All I am doing is sitting around looking at it.

For months I have attempted to Frigidaire to either fix or replace my microwave. Even spent $500 to have one of Frigidaire's recommended service techs to come fix it, as Frigidaire was going incredibly slow to do anything. Every single time I contact them, I am told it will be resolved and that I will get an email. It has been 4 or 5 months now and I still have no response and no working microwave. Next week is Thanksgiving and I will need that microwave. After months of asking them to honor the extended service agreement, I am now asking Frigidaire to please replace the microwave so we can move on. This is beyond ridiculous now. I purchased an ESA in May 2023 have provided proof of that purchase. I have a professional microwave; it was incredibly expensive, and it is now an expensive paperweight.

Bought a new dishwasher it lasted 3 months

Used once a week. Warranty number is useless on hold for 1 hr both times

Finally used text they gave me a warranty repair man’s number. I called him he never heard of me, he said they are terrible they never contacted him. I paid him to come check it out 120$ he said it needs a motor

475.00. Never heard back. They sent a different company he said same thing

Needs a motor 3 weeks later never heard back from anyone. Now they said they will send a third guy. What a pure rip off scam

They will keep doing this untill the warranty is up. I used a 700$ dishwasher maybe

12 times and it quit 2 months later nothing

What a scam

Our first refrigerator of this model crapped out within the first year needing a new compressor and a few other parts. The replacement lasted 1.5 years with similar/same issues. Unfortunately, I did not have the extended warranty. Company asked me how I treated my refrigerators (like I was doing something wrong). Poor customer service and even worse products.

Purchased new fridge for +$2000 on 9/5/23, installed 9/18, stopped working 9/23. Troubleshooted for 9 days per Frigidaire instructions. Contacted customer care(CC) 10/3, was told by text 10/6 no service in area i need to Wait 3-5 days. On 5th day contacted CC and was told to wait 24 hrs, contacted them almost daily since and have been told to wait, wait, wait. After contacting CC thru their text, email, Instagram, and phone, have not received any resolution at all! SIX weeks without refrigerated food. No refund, no replacement...NO ANSWER.

They will not assist me and continue to brush me off, they "escalate" to back off or SLE team or someone else. No actual director or supervisor to speak to... They are hoping I disappear and that they can wait it out. Incredibly bad customer service and disappointing lack of care. No thought at all about a family without refrigerated food for 6 weeks as holidays approach.

I have had 5 service calls in the last three months and am having no.6 this week. The dishwasher washes and drains and 2-3 days later the tub is full of gray water. I can hit start and then cancel and all the gray water is pumped out and doesn't come back. No tech has been able to find the problem. I can only call same number and get same answer. They won't let you speak to their techs.

Help-warranty is running out.

AL