GameStop
Reviews and Complaints

To play online now you need codes so if you buy a used game at game stop they don't tell you you have to pay for the codes to play the game online..If you buy the game new the game comes with the code...But game stop does not tell you this when you buy a used game..Once the code is used you can't use it again so you have to pay 10 dollars online to get the code..And if you want to buy a game console don't get them from Game Stop...Real bad extended warranty...It's best to get them from Target or Wal-Mart or Best Buy...Game Stop is a ripoff...

I work at the Gamestop in Aspen Hill/Silver Spring, on Connecticut Ave, and I am outraged. There are several problems plaguing the success of our store (low hours, lazy employees, lack of skilled management) however, those are problems for most businesses these days. What destroys my pride in my work and disgusts me, as both an employee and a consumer, is the blatant lying by employees (particularly management) to customers. From every angle the management tries to suck every cent they can from customers without regard for how we are seen by the public. Damaged games, systems and accessories are knowingly sold, warranties and offers are often not honored, preorders are literally begged for by employees and later refused to be cancelled on the notion that it will hurt the store numbers. YES YOU HEARD ME RIGHT! The store managers refuse to refund your money to you, and tell you that they are able but will not because they have not had enough preorders already that day. It happened to me, an employee, today! There are countless more examples of the same thing, and so, so many more problems, but Gamestop does not deserve my words and they do not deserve your money. Do not go to gamestop, do not spend any money there, games are cheaper on amazon prime (even for me with an employee discount!). Do not go here, period.

Purchased 2 Playstation Network cards, 1 for $50, 1 for $20 online at Gamestop.com so I could buy a $69 downloadable game. Got 2 emails for order confirmation, then instead of getting the 2 emails with the pin #'s for Playstation Network I get 2 emails >> order cancelled, order cancelled. Both transactions honored and $70 gone from my bank. Got nowhere with Gamestop, supposedly $$ will be back in my bank 3-5 days. Thanks for screwiing me over Gamestop. The reason they cancelled was back-to-back purchases looked "suspicious". Only way to get $69 into PS network is to buy 2 cards as they don't sell $100 cards. I will go to Walmart from now on and NEVER, EVER trust Gamestop.com again. My bank says Gamestop got paid so I am Fkkd out of $70.

I went to gamestop and for the second time had to trade a psp for the one I had bought a day earlier that was not working. The Second Psp was not in great condtion either. The Umb Door kept popping open during game play I shrugged it off. Two weeks Later it fell off my low desk and the door got jammed shut. When I tried to open the Umd door it opended but then would not close after several attmpts the door came off it's hindges. I was upset and went to a friend's and told him what happend and how I had lost the recepit he called Gamestop when I was in the bathroom and they said sure sure bring it on in we will replace it anyways. I walked twenty minute's there and the guy looked at it and said we can not take it back. I know it falling off the desk my my fault but regardless they should not have sold me a game system that had a umd door to begin with that easily could have contrubited to why it broke so easily. Gamestop has also sold me a game in the past that had a defective disk that would crack after while of gameplay They seem to thrive on hiding behind the policy that once something is broken if it's sold as broken tough luck. The Better business bureru should hold Gamestop accountble every state has consumer law's and Gamestop violate's and break's these law's.

A Easter miracle in Tucson Gamestop

I decided to treat myself to a copy of Skyrim for my PS3, so off I went to my local Gamestop at Tucson Place. Once inside I asked the male assistant if they had a copy of Skyrim, he replied "only used" he told me it would cost $54.99, I said OK. It came in a generic box with no docs, just the disk, I asked if he had one with the original box, he said no. At this point I decided to go somewhere else for my game and thanked him. And then a miracle, the female assistant handed him a new sealed copy of Skyrim, out of thin air.
He scanned the game and I proceeded to pay with my card, and behold, the new sealed copy of Skyrim was only $49.99.
Now I must ask myself, after being lied to, and nearly cheated out of money, do I want to shop at Gamestop again? I very much doubt that.
This complaint was removed from Gamestop's forum

I bought 2 used games, of the 2 games 1 was marked $27.99. The sale was rang up and I paid. When I got to the car, I checked my receipt and found that I was charged $34.99 for the used game. I went back into the store and pointed the mistake out to the cashier who rang me up. He said well $34.99 is what its marked in the computer. I said well this game and all the others on the shelf are all marked $27.99. Well its a mistake he tells me. I said well when the price was different why didn't you tell me that there was a price difference, I may not have purchased it. I said the brand new version of this game is on the shelf for $34.99, why would I pay $34.99 for the oldest version?! At that point he just stood there unresponsive. I said are you gonna give me my money back for the difference and his response was well it was right in the computer. At that point I told them I'd never step foot back in that store again. I have gone online and filed complaints with them but they said they'd refer it to the district manager who has 3 full business days to respond. Well those days have came and went with no response from the district manager (no surprise there). So I emailed the corporate office to let them know I haven't heard anything...guess I'll find out if they will actually do anything. - Also I decided to look online for this game and found it brand new for $22! So the next time you think you'll save a few bucks by buying used from GameStop...think again!

If you are missing your gameing system call the police with your serial number first and have them check gamestop. They buy stolen game systems from people with identification and will not sell you back your system when you prove they have it.

I ordered two ps3 controllers on line for my son, x-mas present. on Saturday, 8 am. Then I got a confirmation e-mail that the order was processed. Yesterday I noticed (by chance) that my order was canceled and "sorry for the inconvenience" because of the price. I spent so much time with the order and thinking I was done, and did not shop for that item at the stores when I had off from work, then to find this out, this way, for a lousy $10 or $20, after all the money my son spends at the store with pre-ordered games, etc., I could not believe it ! I did not even use any of his bonus points on his reward card
! Good luck if this is how you treat your customers.

I would like an apology and have my order processed as a valued customer. My order number is on my complaint and the reward card number is on the order.

Suit yourself on what you do, however, keep in mind, it will not be me, but it will be you, who will be "sorry for the inconvenience". Good luck .

G'day mate,

this is a disappointed email from me

this is apply to

GameStop
123 Grandview Blvd.
Madison, MS 39110
[protected]

This is ###! i went to USA during black friday on 2011 for purchase new ps3 for my 1st time. The supervisor female AA who work at that time mislead people, the promotion stated if buy 2 free 1 for pre-owned games. but when i purchase 12 games. they charge me on the expensive product. all the cheap products get free.
Example, supposedly, if i buy 2 of $10 games which equal to $20, i should get free 1 $10 as well (same value or less). However, I bought 12 games. all the expensive price is being charged and all those cheap get free. This is not fair. when I asked for cancelation and redo again, they told me they cant do that. unable to do so. did not give me any strong evident. they keep delaying me.
so, my conclusion is, i told them, this is unfair, I will return back all the pre-owned games and purchase again or i will return all my purchased of $517 (which include 320gb ps3, bundle of ps3 accessories). Guess what that female AA said, 'we cant do so or else return everything'.
i said, 'yes', i'l do that'.
she said we closing in 2mins (even though it was 8:20pm). so, i said, i will return it back tomorrow then, she said yes, we open at tomorrow at 10am, and i'l be here on that morning. she also stated, if i ever open the ps3, Im unable to return everything.

this is show how the customer service in Madison, MS, Gamestop.

what was really pissed me off as i spend my time more than 4 hours to search the best games especially on hot sale (which only sale on that day). a very good service from 2pm-6.30pm (i spend my time searching on the best deal). even the female AA was there on the counter.

anyway, in conclusion, it was unjustice which cheat customers with hidden agenda in their promotion. they also rather forgo sale if been noticed, in order to cheat people to get higher sale.

my question is, what is the wrong to return all the 12 games, and purchase it again rather than return it everything.. what a stupid decision.
In customer point of view, it really bring bad image to foreigner like me which im so disappointed with Gamestop in US. i rather purchase a little bit expensive products as long as they do not try to cheat me or mislead me.
for business point of view, such a stupid amateur mistake for supervisor / manager who in charge on that time. i rather return it back and let the customers choice again or at least for next time.

p/s: not to mention the supervisor female AA just add mislead information into my membership data on my address. she also show horrible service with bad impression.

IT WAS NOT KAYLA WHO on THE CASHIER i blame the most( even though she did many mistake or maybe the system, she also even throw my receiptt to the rubbish bin (i guess to close the evident)) BUT the horrible part is HER SUPERVISOR (a female curly African American) WHO look INCHARGE on that time (about 8.10- 8.30pm). which i so disappointed on her decision. She also bring my receipt alone with her in the office room, God knows what she did to the data receipt, hopefully, no more lying or misleading or delete evident.

only 1 person i like there is a cashier before kayla (a guy which help me the most (probably to gain more sale from me before his shift end)).

my detail receipt:
11/25/11 18:37
02704/04 - 148
326552 kayla

Powerup reward acc: # : [protected]
feedback number: 6G3EP - L2WFM

The Game stop in Alabaster, AL is in the practice of hiring people that know how to manipulate the credit card system to steal from you. Beware of all credit and gift card purchases. The cashier will charge your card twice and try to get you to pay for the game twice. If this was an honest mistake, I wouldn't be online making a complaint against Game stop but this guy (Aubrey) knew exactly what he was doing. He charge the $100 gift card for the full purchase amount as a partial payment, then ran the card again for the balance and then he told me I had to pay an additional $35.00 to cover the balance of the game because my gift card only had $32 on it. i told him that he was wrong, this card had $100 on it. Then I told him to void the purchase, well he voided the $32 but not the $67. I told the manager, and he claimed the purchased was showing void in their system and so when I looked at my card statement online, that is not what the statement showed. It showed up as two separate transactions, one for $67 and another for $32. This morning the $32 was back on the card but the $67 wasn't. If the transaction was voided in the system at the same time then both transactions should be back on the card at the same time. I call the gift card company and they verified the $67 was a separate transaction that was still showing pending. If I thought this was an honest mistake, I wouldn't be making this complaint but it is the holidays so watch out for these young cashiers, they are computer savvy and they know how to manipulate the system to steal so that it doesn't look like stealing. Unfortunate for him I am just as computer savvy so I better get my money back today.

For Christmas, I received two Rock Band/Guitar Hero type guitar stands. One, my son bought and had already put together for me. The other came from another acquaintance and was in a box that was branded GameStop.

Today, I tried to return the duplicate to GameStop. It was complete and had never been out of the box. BUT, I lacked the receipt. So, the clerk told me (eventually, the store manager as well) that they couldn't take it back because they "didn't have anything to scan". They said the SKU is only on the receipt and they couldn't get it from the box.

It's a GameStop product (i.e, couldn't have been purchased anywhere else). It's brand new and in the box and I'm returning it within a week of Christmas. Is it really reasonable to refuse to take it back because I don't have the receipt? Is it reasonable to setup a return system that prevents this?

I've learned my lesson and I won't be buying any of my grandson's games there in the future. I won't encourage that kind of nonsense business policy.

LONG, LONG term customer, with 2 teenage sons who one every gaming system in existence (all purchased from Game Stop), the first to pre-order games... have spent thousands of dollars at Game Stop.

Purchased Star Wars the Force, Unleashed for the PS3 ($29.99) on Tuesday with Overnight Shipping, UPS erroneously marked it as delivered on Thursday. Called Friday to report and seek a replacement (as it was a gift for my son). Was advised that a replacement could not be shipped until Game Stop completed its "investigation." This process of "tracing" the package would take 10 business days.

When asked to speak with a supervisor and gently remind them of my long term purchase history--I was placed on hold 3 times (for 3 minutes or more) and told that representative had spoken to supervisor and the policy stands.

When asked additional times to speak with supervisor, was finally transferred to Jamie at extension 7632, who proceeded to tell me that the policy was to protect Game Stop from customers who would abuse them. I reminded him to view my account, 16 purchases in the past 3 months alone--he said it did not matter, they must be protected.

Directly asked him to explain to me why Game Stop would be willing to lose a long term customer who has spent thousands, just this year alone over $29.99. He said, "Well ma'am that is certainly your choice."

Final resolution: I wait 10 business days for UPS investigation. Upon it going in my favor, I could receive a refund in 5-7 business days if their claims representative approves it. If UPS erroneously find it was delivered in hand, I have no recourse. If the claims representative does not approve the refund, I have no recourse.

My final resolution: To NEVER, EVER spend another dollar of my hard earned money at Game Stop and to find alternatives. I would rather spend more money to avoid the drama (total customer service call time 2 hours) of dealing with a business that sees the value of my business as worth less than $29.99.

#EpicFailGameStop

Gamestop sold me an xbox 360 wireless with the seal broken. So who ever had it before did some thing to it. Any way gamestop took it from who ever had it and then they sold it to me. I went home thinking oh yeah, but when i did an update for it on xbox live it failed. Ends up that the xbox I bought form gamestop did not work at all. So I went back to go return it and they would not take it back or exchange it. They ripped me off for $139 on a broken machine!

The several times that I’ve used the in-store pickup option on Gamestop’s website it’s been functionally worthless. Each and every time I’ve used it to have them hold an item for me, I’ve invariably received an e-mail saying that they’re oh-so-sorry, but they couldn’t find the item in stock at the location that I requested. The thing is, if I go to the store that I selected for in-store pickup and spend the extra bit of time that I was trying to save by using the option in the first place, I always find the item sitting on the shelf without fail. In fact, just this Tuesday I attempted to have them hold a game for me for in-store pickup that just came out that very day, and after getting the same e-mail I always get about how they were unable to locate it, I went in on the way home from work and was able to snag a copy with no problems.

So assuming that the request shoots out an e-mail that the clerks have to respond to, then it’s clear that they’re just marking the requested items as unavailable without bothering to look for them. If the request system just scans store inventory for available stock, then there’s a huge disconnect between what the store reports that they have in stock and what the website says that they have. Either way, there’s a problem there that could stand to be fixed. This sort of thing tends to create more ill will than it’s worth, and they’d be doing themselves a bigger favor by getting rid of the in-store pickup option altogether than they would be by keeping it around in its currently non-functional state.

I was in my local mall with my girlfriend when I decided to stop in at Gamestop. The one across from Old Navy. (There are two Gamestops in the mall and I don't know why). I came in looking for a new magazine that came out. I found the GameInformer magazine and brought it the register. I looked at the price of the magazine and it read $4.99. After the giving it to the clerk, he told me it came with a 'Gamestop Card'. I politely declined, but he insisted and said it was free. I was OK with this. However, he started to ask me for my address and phone number. I start to roll my eyes and figure he just wants to put me on mailing list. At this point, I'm a little annoyed but don't show it. I give him the information and he finally rings me up. When he's done he tells me the total is $14.99. I'm like, what the...? I don't say anything and give him my money. I was with my girlfriend at the time and I just wanted to get out of there without complaining. Afterwards, looking at my receipt, I noticed the magazine was on there and next to it in paranthesis, it said 12 issues. The 'Gamestop Card' is NOT free! I was conned and I let him con me. It is very annoying to find this out and if Gamestop allows employees to sell subscriptions to people without their knowledge, I will prevent people from buying from their store. It is deceitful and unfair.

Worst experience I have ever received from anywhere in my entire life. Me and my wife walked into the gamestop in the Valdosta Mall yesterday. I wanted to get her a PSP and a few games. The CSR that was helping us, did just fine. when it came time to checkout. a person named chester... stepped up and asked me if i wanted to get a pre-order.. I said "no thank you" he asked again, and again and again.. I told him sorry but i am not interested. The person then asked me if I was stupid? because if I didnt get the preorder I was not listening to him and making a poor choose. I again said "I am not stupid, I am just not interested. The person said "are you not listening to me? Do u not care about money? because you are making a poor choice. This same looping conversation went on for more than 10 minutes. the customers in the line told chester to leave it alone. the other agent told him to leave it alone. and i asked for the last time to drop it, because I am not interested in a preorder. The person then told me to get out of their store. I then stopped the transaction of over 200 dollars.. I asked why do i have to leave. he then said "you are not listening to me, you are not smart, and you need to leave my store" I told him to give me the number to corp.. he refused and said he was calling security. I told him to call security because i have done nothing wrong. once again he said " you are not listening to me, get this pre order or leave" I then told him, he was pissing me the F*** off and I am leaving before this escalated into something bigger. SO Gamestop lost my business forever at that store, and lost my 200 dollars that day. and the over 1500 I spend a year there.