GameStop
Reviews and Complaints

GameStop is breaking the Law. The Uniform Deceptive Trade Practices Act prevents a common GameStop practice of gutting brand new games then selling them as New. GameStop should have an open box policy, but sadly they don't. We need to call them on this ### and end this once and for all. Under FTC law GameStop is practicing FRAUD

Someone please explain to me how I can buy a $50 game and the next day return the same item because it was too hard for my son and only get $16? What happened to my other $34? I think if you can buy a used game and take it home, play it, and than have 7 days to figure out if you like it or not or if it is too hard, and if you dont like it you can take it back for a full refund, yet how are you suppose to know if a new game is too hard for you without opening the package?

I purchased a game for $59.99 and asked for a gift receipt. Later realized I purchased the wrong game and could only find the gift receipt. Went with the gift receipt to exchange for the correct game. When they processed the transaction they said I was only getting $39.99 for the game that I purchased for $59.99. I had to pay another $20.00 for the new game. I proceeded to find the original receipt and went to Game Stop to ask them why the gift receipt was not showing up as $59.99. They never really explained why the gift receipt didn't show up as $59.99, but returned my original purchase and re-purchased the item at $39.99.

I thought the whole reason for gift receipts is so they hold the price you paid, without giving the person an original receipt. I have the receipts and if I can attach later I will try. Total Scam...

I've had a couple of run ins with these losers. They were both at the Barksdale Air Force Base LA branch (the Army and Air Force Exchange Service has a contract w/ Game stop to operate locations in exchange malls on various bases- to supplement their own stores game selections. Since they're an AAFES contractor, they can't get away with as much, or they'd be kicked off the base. Though they try!)

My first run in with these clowns was last Christmas. When a Game Stop Goomer told me I shouldn't buy a PS2 for my kid because they've stopped making the games. I should go ahead and fork out for a PS3 from them. I contacted Sony and they said that was a lie. So I contacted Game Stop. I got a quick response from there regional military manager(probably because I threatened to contact AAFES officials and the US govt. about their underhanded sales tactics. Don't want to lose their sweet contract scaming military families) He pretty much groveled and offered a $20 gift card as an apology to what was claimed to be a misunderstanding because of a less than well trained salesman.

Second run in was just recently. Our son went behind our back and went in to the store to trade a DS game he'd been given for a birthday(original price was $29.95 now $16-20 retail). Well my wife and I were pissed about it. So we told him he was going back to the store to get it back, while we browsed elsewhere. He took his game card and a $5 bill I'd given him (figuring they'd want to make a profit)and get the game back. He comes back and tells us he doesn't have enough, they want $17.99 for his game, they tell him that if he'd come back sooner they could of done something (we'd been gone all of 30 minutes, how *** soon do they mean?)I told my son to give me the game card and the five bucks. My son went to look at toys, my wife came with me to the game stop. Now I'm a fairly husky guy, with a broad chest and a booming voice. I don't use this technique on every store I have a problem with, but since I'd had a prior run in at this store, I decided to go with the bad *** approach. I walked in and noted three flunkies laying about. In my loud booming voice I announced; which one of you claims to be the manager? The smallest of them all had the nads to say he was (I didn't see it, but my wife says a couple of them jumped when I started talking)I told them I wasn't pleased with them ripping off an 11 year old, and we wanted the game back, and I wasn't paying no $17.99 for a used game that sells for about $10 used online. After some retail geek horse manure spewing from his mouth, about how he'd love to help me if I'd calm down.( All I'd done was raise my voice, and bugged my eyes out a little, I'd like to of seen his reaction if I'd started my phony tremors and spitting when I speak bit) After he and his techno geek retail bud got through punching in data, in a flurry of hands and feet. My wife and I walked with the game, minus of course the seven bucks they'd given my kid.

Bottom line; be tough with these clowns whatever store you're at. They charge higher than average prices on new and used games, they take advantage of both kids and adults naivety. Current policy is always whatever spews from their mouth at that very moment. If they think they can get away with it they will try it, but if you're going to spill the beans, and cause bad publicity, they seem like they'll cave. If you gotta shop here, beware of these corporate game crooks. better choices would be; Best Buy, Amazon, Half, Target, Wal-mart. or some local independent game retailer.

I am confused by the rudeness of employees a this location. Typically when customers are standing in a retail outlet with credit card in hand, ready to purchase, employees help them locate the product they are trying to buy and make a sale. Apparently this is not the GameStop business model. I tried to purchase a game for X-Box 360 at this location and was told it was not available. I asked if they could tell me where I might be able to buy this game. They were not willing to check another store location to see if the game could be purchased. Apparently employees at individual GameStop stores do not understand that their entire function is to enable consumers to purchase products. Pretty funny since I just heard an article one NPR this morning stating that video game sales are down 8% this year. I guess GameStop has plenty of sales - at least I hope they do since I went across the street and bought the game for $5 less at Best Buy. I will not be making future purchases at GameStop.

About a week ago I went into a Gamestop to pick up a pre-ordered game, expecting the usual stuff; the disc, case, and a little code that allows you to download some special costume for the game on the PS3. After eagerly sitting down and playing the game for a bit, I realized there was no code to be found. After discussing this with a friend who got the same game under the same conditions from the same Gamestop, he told me that the code should be on the receipt. After scanning it for god knows how long there was none to be found. So naturally I went to the store to ask if I could simply get one.

The employee denied ANY claims that the code was for the PS3, and I spent around 10 minutes arguing with him, even showing a print out of the pre-order offer from their website that promised a code for the costume. Deciding that I didn't want to make a big scene I calmly told him that I would settle this with a DA or manager at a later date. Hearing this, he laughed at me while I left the store and told me to "Go to hell".

Thankfully I received the code from a much nicer employee that a friend of mine knew, but SERIOUSLY? This service isn't something I should expect because Im a courteous customer.

I walked into Gamestop in Hoboken, NJ on Sunday night to inquire about a game that was being released on Tuesday. I spoke to the customer service rep. and he said that they were going to have tons of them in stock on Tuesday. I went by the store on Tuesday and they said (2) copies were sold and (2) were on reserve and they had no others. I became slightly angered and as I was leaving they were laughing at me for no apparent reason other than I got a little angered. The stores members are inconsiderate and do not care about their customers.

Also, when I try to complain to corporate, there is no online form and every time I tried calling it kept saying that all customer service representatives were busy and they could not accept my call. What kind of busch league company is this?

Bought this lame # game for 60$ and after two weeks after purchase its opened played a couple of times. so when taken back they wouldnt consider a trade in for a 40$ wii game, naughty bear was still 60$ on shelf new 55$ used. the best they could offer was 10$ trade in. wtf! are all gamestop employees told to rip off us average gamers dissatisfied with crappy games? I hope gamestop goes out of bussiness and there ceo gets thrown out in the streets for being the biggest con artist in the world! gamefly all the way! I give gamestop customer service a f - for being greedy dicks!

I preordered two copies of Starcraft 2 in April. My order status page was updated to reflect the shipping of the items with an included USPS tracking number. Throughout the next week, I made numerous calls to Gamestop to verify the item was shipped since my personal tracking of the item always yielded "There is no record of this item." I was told after 15 business days from the date of shipment, I can request a refund; which I did. After I finish my phone call being told that I will receive a refund on my credit card within 3-5 business days, I think all is well. Now I have an email that was sent to me with documentation that must be filled out stating that I didn't receive the shipment. Unfortunately, the stupid affidavit documentation REQUIRES a notary which is a complete waste of my time and expense over a sub-$100 purchase. I called customer service again offering to sign the documentation WITHOUT a notary and they refuse. Apparently my only option remaining is to dispute the charge with my credit card company. I will NEVER be ordering from Gamestop again.

Gamestop cheats their way to get sales. In Downtown San Diego, CA there is a big mall called Horton Plaza. I work in this mall at Sam Goody, which we also sell games. I like my job, I work hard to sell things, and take pride in what I do. Gamestop is not far from my store. Sam Goody and Gamestop are the only two places in Downtown San Diego to buy video games.

Well I had heard stories of the associates at Gamestop talking crap about our business, and telling them not to go to Sam Goody to buy/sell/pre-order their games. So I decided to go do some recon before I had to go to work one day, and sure enough, as I was pretending to browse around I heard the associate tell a customer not to shop at Sam Goody as if it was part of his "And have a nice day". I am very outraged with this act because with the economy the way it is, it is unfair for a business to do something deliberate to try and ruin another company. It is very immature and a ### thing to do.

It's like, dude honestly? You seriously have to cheat to make sales? We are a much larger store than them and I can guarentee we make more than triple of what they make daily. If we wanted to we could do the same thing right back to them and it could most likely result in shutting them down. But there's a little thing we call integrity. And if any Gamestop employee reads this, well my advice to you is look up the word I-N-T-E-G-R-I-T-Y.
Think about it, they can't even make sales for themselves without cheating. HA-HA grow up guys!

I purchased a NEW PS3 game at gamestop just the other day, I got it home, and sat it down on a table. The next day, I install it on my PS3 and try to activate a code for free downloadable content. The code doesn't work. I then realize, that I never opened the package, they actually sold the open game to me, as though it were still new. I was busy talking with the staff about games and really didn't pay attention to what they put into the bag they handed me. I called the next day to tell them about the mistake they had made, and the guy on the phone tells me they did it intentionally and it is a common practice to sell opened games as new. He then tells me all the reasons they do this : theft, display, etc. I am fine with that if they want to sell them, but they could have at least let me make the decision on buying opened as new, or just getting something else. The manager was in the background telling him to tell me to wait a few more days, then call back. Yeah right! What if I had something come up or just forgot, Then I would have been past 7 days. So I told them I would see them after I got off work, they had a manager waiting for me about 3 hours later when I got there. He told me that most people are fine with buying opened as NEW, and tried many ways of telling me that I am overreacting and in a very low percentage of people who are "upset" about it. I wasn't upset, it was a matter of principle, If I opened the game, it is no longer NEW. If they do it, It is still NEW. I got my money back, and went to the Wal-Mart across the street, and purchased the game new. Yea, it cost me time and gasoline. Yea I had to wait in a line at an understaffed walmart, But in the end, I, the CUSTOMER, was satisfied. So, next time gamestop, just be cool enough to say "I am sorry, we are all out of the unopened new, would you still like to purchase the opened one?"

I had ordered the new 250GB Hard Drive for the Xbox 360 on the website with the COUPON CODE: 25OFF. The code was 25% off any order over 100$ w/ free shipping. The code was ACCEPTED & I received a confirmation e-mail about my order and when it would be delivered.

I just received an e-mail that the order was canceled. I thought it may have been a server error so I tried to re-order it from the website, but the coupon code was no longer valid. I called Customer Service and they said it was a mistake to allow the coupon code to work and that they would not honor their own code. This falls under that a common type of FRAUD known as FALSE ADVERTISING. I asked to speak to the supervisor and he was no more help than a guy selling sand in a desert.

I just finished submitting a complaint through the Better Business Bureau (BBB) in hopes of some form of resolution (honoring their code would be nice). If not, I will make it my mission to twitter/facebook/myspace this event to everyone I know about how GameStop does business. (shady like)

This is the first time that I have ever had a problem like this. I would bet that Amazon.com or Buy.com would be the first to apologize, take the hit by honoring it, and move on with life. Making me (the customer) happy and continuing to both ORDER from them; and recommending them to friends & family.

This is the LAST time I will ever deal with Gamestop at all (online or in stores). The fact that you can ALWAYS get it cheaper online at Amazon/Buy/Ebay; and you don't have to pay tax makes it superior. That and as you can see, Amazon doesn't honor their OWN CODES!...

I was in Gamestop Saturday 3/6/10 to exchange some games and pick up some new ones. I had never done it before so I had a bunch and wound up with like $185.00 of credit to which I used to buy 3 other games and still have loot left over. I don't mind the low prices they offer for the games cause well I wasn't playing them anyway.

My problem was with the d-bag customer service guy. 1 of the games I was returning was MW2 which shocked this guy because apparently MW2 is the god send of shooters for everyone. I'm more of a 3rd person shooter kind of guy plus MW2 is very unbalanced (they start you with a ### gun then as you level up you get better stuff). So I told him SOCOM is the game I play most. So he starts talking ### about SOCOM which I can't really disagree with because the latest version is very buggy and what not. However I said "well at least SOCOM 4 is coming out in the fall. To which this ###in noob called me a liar and told me that they won't be making anymore SOCOM games they're finished with them.

http://www.socom.com/en-us/Blog/Post?id=302

He is completely wrong and I try to tell him to go to socom.com. but he just keeps telling me I'm wrong I'm wrong.
I get that he doesn't have to know everything, but if you're not 100% maybe the other person can be right dick.

I'm tired of dealing with this company and will no longer be using them as my computer games retailer. Recently I bought a game at one of their stores. When I got home, which is a great distance, I realized they put the wrong disc into mybox. I had to drive back out there. I get hte game again and when I get home they gave me another wrong game. The best they could do for me was say come back out. No appology.

Another time I went there with my brother looking for a rockband footpetal. He asked the guy at the register if they had any. He said I could look for you but I don't think we sell any. So I begin looking around the store. I overhear him saying "I hope we don't have to deal with any more customers like that tonight". After looking for a while I just left because what he meant was I could look, but I won't.

Horrible Customer service. Best Buy or another store are much better. I also filed complaints on their website and was never responded to.

On December 30, 2009, my nephew bought a new Xbox 360 from Gamestop Store #4807 in Reynoldsburg, Ohio. When he opened it (seemed to be factory sealed), he found that it didn't work and determined that the problem was a controller. Upon close inspection, he could see that the controller was in used condition - very used. He returned it to the store that same day and they exchanged it without even looking in the box. That seemed to be a trusting thing to do - but there's apparently another side to this. I went back with him to get a copy of his original receipt, which the clerk never gave back to him and I asked her how a used controller could get sold as new. She said it was weird, but it came like that from Microsoft. Hmmm... Well, here's the really amazing thing. While we were there, another customer came in at the other end of the counter and said that his "brand new" Xbox 360 didn't work. The clerk apparently was able to determine (scanning the serial number?) that the Xbox 360 had been bought from BestBuy over a year ago, but the customer showed the receipt from Gamestop and the clerk gave him a new one. How unbelievable is it that this would happen just while we were there for that very same issue? My assessment - this was no coincidence. I believe that this store is taking in old systems and selling them as new. I don't know how many people are involved, but this is just too coincidental and I am planning to call Gamestop HQ tomorrow to file an official complaint.

I bought a pc game on 12/29/2009 and was not informed that I could not return it until after I had made the purchase. Note that nothing on the receipt says pc games are non returnable. The game I purchased would not install. I took it back and asked for an exchange. They basically said they couldn't because I could have written down the code (stealing the code). So I wasted my money at The Game Stop. A word of warning--don't shop there unless you want to be ripped off if your pc game is defective.