General Electric
Reviews and Complaints

I have an older model of a built in double oven. The upper oven is controlled by a panel, the lower with knobs. A couple of buttons on the panel for the upper oven quit working. I would prefer to change out the panel instead of buying a new double oven so I called the service department to arrange a service call. I gave them the serial number and model number of the oven. I asked if they would have the part and was told that they would check before making the call to be sure the part was available. (I could tell the person on the call didn't really know what he was talking about but I trusted that someone would look at the work order information and would indeed know whether to part was still available) The repairman came to my house and in 5 minutes of learning the age of the oven determined the part was not available. For that they still expect to collect $109.95 for the service call. The service call would not have happened if they used common sense and looked up the part.

Dishwasher stopped working months ago. Repairman came July 1, 2022 (confirmation # [protected]) said part was needed and had to be specially ordered. We never heard back. I called repair hotline, they said he was supposed to come on about August 12 and supposedly called me but got no answer. NOT TRUE. And then the lady on the hotline told me that he ordered NINETEEN parts for the dishwasher!?!? And call center lady said next available appointment is in OCTOBER? Every time I call the "consumer relations" or the repairs number, I get a different answer. Or am put on hold forever. Or I leave a number for a call back and never get called back. Or I reach a person, but get hung up on. IT HAS BEEN MONTHS SINCE THE DISHWASHER BROKE. I WOULD LIKE TO GET IT FIXED OR AT LEAST GET A STRAIGHT ANSWER. WHY IS THIS SO HARD? I can be reached at [protected] or [protected]@hotmail.com.

8/31/22

This unit is one month old and its not working properly. It brings a fog and smell and extreme humidity into the room when on. All other rooms are not affected only the one room with this air conditioner. I called GE and was transfered 4 times then transfered again to the 3rd dept PTAC Nathan who was talking over me and just told me to get a dehumidifier then hung up. I should not have to get another appliance to cover the problem with the first appliance. All other rooms in the house are fine and all other air conditioners work fine.

Two weeks ago today, I called to get help in reconnecting my microwave with wi-fi. The agent I spoke with tried everything he could but said he would have to escalate to the connection department. This was on Friday, 8/12/2022, and he said within 2-3 days, I would be contacted by email from the connection department, and they would assist in restoring the connection. By Tuesday the 16th, I still hadn't heard from anyone and called them back. A young lady said they had until the end of business that day to get back to me but that she would escalate again. By the time a week had passed, I called again to check on the status of the escalations and was told there was nothing else that could be done but escalate again. Today is the second week, and still no call, email, or communication.

Model: CEB515P2NISS

Ref: [protected]

We had a GE technician come out on 8/13 to look at our fridge

that is not cooling or making ice. This is the second time we had a

technician come out for this issue. Parts needed to be ordered

and we were scheduled for today for repair. We were also told we

needed to unplug our fridge 2 days prior to the appointment so it

would defrost. We have waited and defrosted our fridge as

requested. The parts have arrived and now we have to wait until

Saturday as our technician is "out". No one called or notified us.

No email was sent alerting us to this issue. I spoke with Destin to

see what was going on and explained the issue. Now I am being

told there is nothing that can be done and we still have to wait

and go another 2 days without a fridge. This is inconsiderate and

poor customer service. I am VERY frustrated and upset and would

like a sooner appointment given the length of time we have

already waited to get this addressed. I asked to speak with a

supervisor he told me he did not have one. When I asked who he

reported to he refused to give me the person's name and said his

supervisor had no control over the schedule. He told me I had to

wait and talk to consumer relations but that they could not do

anything either. We have essentially gone a month without a

functioning fridge. It was a week of waiting for the diagnostic

appointment and then another 13 days for this appointment for

the repair. This is frustrating and no way to treat customers.

GE AJCM12DWH THROUGH-THE-WALL AIR CONDITIONER.

After a couple of decades of exclusively owning GE 12,000 BTU Air Conditioners, due to our building’s construction and specific built-in air conditioner sleeves, I have become quite familiar with the design changes, along with the positive or negative performance results that accompanied the various modifications.

In cutting to the chase, we just purchased the latest rendition of the model that fits in our built-in wall sleeves; the glorious AJCM12DWH., with all its shortcomings and design failures.

For starters, the lowest temperature setting is 62 degrees, where the previous model, stated “60” degrees in its green digital glow. Customers are generally trying to achieve the coldest indoor temperatures possible. Frankly, most serious air conditioner aficionados and devotees, prefer a colder climate to begin with, say one that prompts the formation of frost and icicles, so we’re looking for the ‘negative’ symbol on the display, not a scalding “62.” And, those of us who reside in areas that experience volcanic summer temperatures, are looking for something that can freeze the mouth of a fire-breathing dragon, on demand.

It is tricky to remove and replace the filter screen on your new model. In the previous model, the large rectangular filter screen, could be effortlessly drawn from its slot, rinsed, dried, and then easily returned to its niche. No offense, but this new design, with its long, awkward and somewhat flimsy filter screen, doesn’t seem like an intuitive design at all. The old design was ahead of its time, so to speak.

That leads me to the aesthetic design. This new model, looks like the model I had when I bought my first cave. Not to be rude, but it is very unattractive, and would likely garner no patrons at the “Kissing Booth” at the Consumer Electronics Show. It looks like the first air conditioner ever invented. The front grill is almost offensive. Yuck. The old version was sleek, modern and didn’t look like a radio in a Thomas Edison Museum exhibit. If I’ve said it once, I’ve said it a hundred times; I love Stevie Wonder, but he should not be designing air conditioner cabinets.

Along with the old-fashioned appearance of this “new” unit, is the poor range of its output vents, which are limited to only two positions; forward, or slightly upward. It severely limits the ability for cool air to reach throughout an area. The previous model had vents that turned through a range, from horizontal, to nearly straight up, allowing the air conditioner to clear furniture or other obstructions that cause pockets of cold air, which in turn fool the thermostat into wrongly believing the entire room is cool. This also causes “short cycling” of the unit, and as a consequence, causes less cooling, and more warming.

Now, on to more pressing concerns than the dated appearance of the unit, its cooling functions and controls; Smart HQ app included. My wife and I have noticed that the unit likes to decide the climate on its own, sans instruction by remote or app. If the unit is on “Low,” and set to “62,” ugh, and we use the Smart HQ app, not the best name for it, clearly, the app and unit suddenly displays “64.” At no time did we communicate to the air conditioner to ‘make us warmer.’ The app also displays a user option of selecting, only, either “64” or “65” degrees. Not sure what the purpose of that is? Perhaps there are a cluster of consumers out there that have to live at exactly 64 or 65 degrees? Most of us, on the other hand, would prefer to determine the precise thermostat setting on our own. The app doesn’t seem to offer much in the way of exact control, or even modest control, of the air conditioner.

Additionally, the surface area of the cooling coils appears to have been reduced. That’s the equivalent of reducing large ice cubes, to pea-sized ice cubes, and putting them in a drink, in a bar on a meteor nearing the Sun. A larger cooling area for air to pass through, before returning to a hot room, and its inhabitants, is far more desirable. Just sayin’.

Our myriad old GE units, as they progressed in their unique designs over the past 20 years, managed to cool our bedroom like a meat locker, regardless of the ambient temperature outside. I fear this latest version, with its cooling handicaps, will barely cool our bedroom. Oh, I was right, compared to previous models, it’s terrible.

Another unusual feature about this latest model, is that it lets in an inordinate amount of light through the rear of its chassis, just behind the cool air return opening. It allows light to stream through it like the stones perched at Stonehenge. Enabling beams of energy to pour through the cabinet, is probably not the best means to a chilling result.

Oddly, and irritatingly, when you use the app, and set the unit to “Cool,” it sets itself to “Auto,” which makes the unit cycle constantly, and never cools the room. With our previous GE models, it was so cold, a penguin would put on a sweater.

Also, while using the app: While setting the physical unit to “62,” and then making adjustments via the app, it automatically sets the unit to “64,” upping the temperature ante without notice, or request. Along with that annoyance, which prevents coldness, the unit cools, and warms, erratically, swinging from “58” to “67” in very short order. Trying to sleep in it, is like NASA’s Astronaut Training Program, where candidates are exposed to instantaneous extreme temperature fluctuations. In fact, for that very reason, NASA might have an interest in this series of GE air conditioners.

I must also mention the display, which cannot be seen at all in a brightly lit room. It’s white nomenclature, is a terrible choice. The old green display, is far better.

We had to swap out the new model in our bedroom, with the older, green-digital-display model, in our dining room, so that we can be assured an icy environment in our bedroom, regardless of whether the ambient temperature is 80 degrees, or -20 degrees; sometimes you can open a window in the dead of winter, and there is no airflow into the room, since the wind isn’t blowing in the correct direction. The older 12,000 BTU models were spectacular at delivering pure ‘cold,’ under irregular temperature conditions, where this new model, has difficulty reaching its alleged low temperature of “62,” with an ambient temperature of 75 degrees. It always oscillates, with peaks well upward of “62.” It’s very disappointing.

I was informed by GE’s “customer care” representative, that “the air conditioner was working as designed.” I responded by stating, ‘that is the equivalent of saying the Hindenburg was operating as designed, when it exploded and crashed to the ground in flames.”

The GE AJCM12DWH, is to be avoided. Look for any other product that fits into the specified dimensions, and do not buy the GE AJCM12DWH. You’ll be very happy you avoided buying this awful, flaw-ridden air conditioner.

I purchased a GE Model #: AHY08LZW1 two years ago.

It's been used only nights, and even then sparingly.

All was fine, then last night, when I plugged it in, it began beeping with all the panel lights flashing. It will go on for 2-3 seconds, then shut off.

This seems to be a design flaw with GE Air Conditioners, as a check online, there are numerous videos on Youtube, showing how to bypass the front panel, and getting the AC to function on high cool, and using the electric cord switch to turn on & off. There are almost 500 thank yous replying to just 1 repair video.

I contacted GE, explained the situation, & was told that even if the AC was still under warranty, in their view it's not cost-effective to repair. And was offered a $100 rebate, if I purchase another GE AC.

I would expect a company to stand by an obviously defective product.

This video shows the same problem I have... https://www.youtube.com/watch?v=Vk8AeNnSGCM

Read the 400+ comments

Model PBF665SSPFS was installed by builder in April 2022. I started it up and could not figure out why i was going through so much rinse aid. Well seems the cap was never put on by builder and I found it only when the washer smelled like burning plastic and there it was under an element. This is an expensive washer but a piece of junk. Nobody could find a manual on it at GE and I called 3 times but got no call back. Finally they found it and told me I had to buy a complete wash and rinse compartment when all I needed was a 20 cent screw top (actual price) that even Amazon sells for other washers. The front controls are far too sensitive and the 3rd rack is designed so even a small plate cannot fit on the regular top rack. This is a piece of junk for the cost and not worth a third of what it cost. I have had far better.

About two weeks ago we had an electrical surge. Our TV and DVD player that was connected to the surge protector provided by Direct TV did not protect these devices. Other electronics were lossed on another surge protector. After the surge we called AT & T, then Direct TV both of which sent out techs to try to get us connected. We had to get a new router, once this was done and the Direct TV tech came out and worked, he still was not able to get the TV to work with the new router. He said the TV and DVD player were "gone"--they do not work.

I purchased a 27 inch double over wall unit about two years ago. On Sunday it stopped working with a code 97 showing. Called a repair man who informed me that the oven need two/three functions to be fixed and that the labor cost would almost be $300 - $500 due to the extensive work and parts that have to be purchased.

Since this stove is just two years old, I need some type of help in getting it repaired at a cheaper cost.

Dee Rush

Item Purchased : Café™ 30" Slide-In Front Control Induction and Convection Range with Warming Drawer Stainless Steel- CCHS900P2MS1

CCHS900P2MS1

Date of purchase: march 2022

Date of delivery: scheduled for August 10th - never delivered

We paid the Range in full back in march 2022 with the expected delivery being in august 2022. I've called 2 times to validate the delivery date and confirm if any delays were to be expected, I was told no issue. Arrive in August, I call to confirm the delivery and now the range is back order until April 2023.

You see, as I have a discount with my company on GE appliances, I was told that it was my responsibility to keep track of the order (which I have). I have asked if there was any compensation since I would have to wait an additional 9 months before getting the stove, and all they say is that i can cancel my order if I wish to. Since I ordered using a discount provided by my employer essentially this means too bad for you, deal with no customer service. They even told me they had no note in my file that i had called in the past, showing that they didn't do their job as I had called to follow-up twice.

Unreliable, unprofessional - do not recommend GE altogether.

I purchased this range on-line at Home Depot 9/28/21 Order #WD82322555 for $548.00. It was delivered and set up by Home Depot on 10/20/21.

It works very well and I have had no problems until 8/7/22 when I tried to pressure can vegetables from our garden. The pressure canner has a flat-bottom and holds 7 quarts at a time. When the canner was filled and turned on the pressure started rising as it should. It has to maintain 15 lbs. of pressure for 35 minutes which destroys any bacteria that may cause botulism and makes it safe to store and consume the vegetable.

This range has two large and two small Sensi-Temp coils. These are to reduce the risk of cooktop oil and grease fires. However, I can't get the canner to reach 15 lbs. of pressure as it shuts down before it can get to that point. Everything stops for almost a minute, the canner pressure drops, the burner comes back on but then shuts off again without reaching pressure. This is not good for the canner or safe for the vegetables.

GE provides information on "How To Improve Performance If The Coil Is Cycling On And Off". "Reduce the power level to the point where cooking may be performed at a lower temperature".

This method does not work for Pressure Canning. There is no warning about this anywhere in the product information, if so, I would not have purchased this model. I process up to 3 gardens worth of vegetables every year to feed my family (over 400 jars). This stove will not do the job. I need to purchase a new stove now. I called GE Customer Service on 8/8/22, telephone [protected], Case #[protected] and though she sympathized with me, could not do anything about it other than put in an order for a repairman which would not have solved the problem. Returning it is not an option so I feel that I should be refunded the $548.00 to put towards a new range.

Respectfully Submitted,

Deborah Lumbra

2725 Peacham Road

Danville, VT 05828

[protected]

[protected]@hotmail.com

We purchased this washer machine new at lowes on April27, 2022. It was delivered May 4, 2022. After several uses it developed a very loud and co to use banging noise during the wash cycle. My husband scheduled online with GE a service call with a date. On that date no one showed up. My husband attempted to co tact the company and no return call. I contacted GE customer service and they said the serviceman tried to call and no answer. We had no missed calls and correct phone number was confirmed. The same conversation with the representative of GE determined that company doesn’t even service our area. So now I’m wondering what is going on. The story keeps changing. I described the noise and told her I wasn’t even sure if I wanted it fixed as concerned of continuous problems. Sabria my case manager informed me GE policy is they have 72 hours to locate a repairman for the machine and if none can be found they would replace my machine. I contacted GE when over 85 hours had gone by and spoke with someone who said Sabria would call me Monday. No call on Monday and I stayed on the line for hours to speak to another person that said request for a replacement machine was denied and they were co to using to try to find a repairman and check back on Wednesday. I told them this was unexceptable and requested to speak to a manager. Waiting further I spoke with a manager who says they are continuing to attempt to locate a repairman. I informed him of the policy of 72 hours and he relayed different departments that he would contact and various methods to contact as people sometimes ignore their emails. I told him do whatever it is he does and co tact whoever it is he contacts that I would be speaking with Lowes as they sell GE products that are not backed up by GE and the business bureau. I am through waiting for repairmen who don’t show up and I’m done waiting for phone calls that done come and I’m done with waiting on line for people to give me the run around. I live in a rural area. I have contacted the better business bureau and Lowes, Amy who is now trying to co tact GE for resolve. I’m continuing to expand my contact to anyone who will listen regarding my faulty washing machine and the unexceptable response of inaction from GE. I have no choice but to continue this washer and am in hopes it doesn’t explode and cause further concerns. This purchase was a major purchase for us. We work very hard for our money and expect a product that is operable. This is poor customer service and customer relations. I’ll continue until someone hears me

I purchased a new GE refrigerator, pye22kynfs on March 3, 2022. It was installed on 3/7/2022. On June first the refrigerator and freezer both quit cooling completely. After 5 service visits and installing a new compressor the refrigerator SEEMS to be cooling correctly, however ever since the new compressor was installed on 6/16/22 the refrigerator makes a noise that is not normal and is obnoxious. The technicians told me this was coolant moving through the system but offered no solution to the problem. They told me it took time for the refrigerator to adjust to normal operation. I have waited over 6 weeks and the refrigerator is still making this noise. Visitors tell me my refrigerator sounds like it's on it's last leg. I believe it is time to replace the refrigerator or refund my money.

I had an appointment on 08/02/2022 to get my dryer fixed and they call at 9:15 am the day of my appointment to cancel and won't send no one else out here till 08/09/2022 who does that! How do you cancel on someone the day of your appointment and till the customer its not there problem your dryer is not working! And now my washer is down! Even though they are coming out here on the 9th for the dryer they won't fix the washer till the 15th how stupid is that we are about to remodel our kitchen and will not in no way shape or form bay anything ge! I make $200.00 a day at work I had to take off work to be here on 08/02/2022 to have them cancel on me at 9:15 am and now I have to take another 2 days off so I can be here and lose more money! I am glad it was not in my over time! If that was us that canceled on the day of they would have still charged us a service call! Ge has very poor customer service

Purchase date 9/5/21, model jbs86spss. In june 2022 the oven when used for lower convection started with burning electrical smell. when pulling out unit found audible crackling noise and smoke/burning electrical components from rear of oven. contact conn's perchase location for inspection/diagnosis for repairs. oven inspection/diagnosis performed & report filed first week of july. then received email from Stephen Scherzer WO#2265190, stated I then needed to contact (GE) they may be able to replace our appliance? Called number provided [protected] case number is [protected]. I then called and waited for 30-40min then opp for call back. I was then contacted and was informed that the technition stated the oven was non repairable. This first person contacted then applied a date to case #[protected] of a delivery date that was not our purchase date and stated it was then now out of the one year warranty but still will submit a claim for replacement. The first person contacted at (GE) also stated they would contact us in the next three business days with an authorization. (I have now been with out an oven and was told to not even plug it in for over 4 weeks). that time frame then lead to no reply back on monday as stated at the latest. Now my wife and I have both called and waited for 40min + and being disconnected and not helped. hours later with a call back. Was then informed they show it as purchased in july. when in actually purchased in sept (labor day weekend) and the appliance was still under warranty. I was then told I had to produce the physical paperwork showing model/date/price paid for the unit. due to covid paperless was done and no physical paper work was available. (I have received your email. At this time your exchange have been rejected. We will need your itemized receipt) (7/14/22). I was then forced to drive again over an hour to the location purchased to print out paperwork proving dates. also showing our extended manufacture warranty purchased exp 9.7.2025 - I then email all copy of purchase order and dates to (GE). I then waited days for a reply. My wife and I then started calling again waiting 40-50 min to talk to someone about the warrany replacement of our oven that is less than 1 year old and has not been working/unplugged for weeks. I have two teen age boys and a 3-year-old granddaughter. we use our oven every day multiple times a day. this now causing us to eat out and [censored]ing microwave our dinners every day for weeks, is very expensive. we as most live on a fix income and without being able to cook at home more than doubled out living expenses for the month of july not having a way to cook on the stove top or both of the two ovens. after hours of calling and with a call back eventually I was then told (7/25/22) that they did not have any of our specific ovens in stock. that I would need to choose from one of the three close to our original. due to odd color options I could not make the decision at that time without consulting my wife. I was then told I would be contacted in the next day or two to verify which unit to proceed with. no contact back from (GE) no email, nothing! I then called again waiting 30-40 min then waiting hours for a call back. after stating my case again I was then told there was then one of ours being shipped to the Wearhouse and they will call me when they are going to get it and be able to deliver it. But no estimated time of arrival or delivery. I have now been without, a less than one year fully in warranty oven for a month! the actual quality of the unit I hope was a fluke. but with the actual customer service received from (GE) I will never purchase another (GE) appliance. Now I have now taken delivery of my replacement oven today (8.3.22) I can only hope this unit lasts more than a year! That way I dont have to deal with GE anymore and only the extended warranty (conn's) that were actually punctual, helpful and expedient.

This is the worst washer dryer combintation in the world, and I own a buttload of ge stock to which I am ashamed and regretful

Why when I put in two equal items (small pillows) on bulk load does the washer not spin correctly

And then it starts filling full of water,

Why when I change it an drain and spin why the heck doed it add water, isnt drain and spin the exact opposite of adding water.

Whomever was the design engineer of record has never ever washed a bulk item in their entire life.

Worst laundry equipment ever!

I purchased an extended service warranty with my refrigerator. The service I got when I first purchased and what I'm getting now is like night and day. I called 3 months ago because my refrigerator wasn't working correctly. A couple of weeks later a technician came out. after troubleshooting he said he needed to order a bunch of parts. After the parts arrived I never heard from anyone. Then I called only to find out that my order had been cancelled by an unknown. Then I rescheduled again for 2 weeks later on August 2nd. Just got a call telling me they can't do it August 2nd. Now it's been rescheduled again for possibly August 12th. They will let me know if that will work. Meanwhile my refrigerator is set so low that it freezes just about everything in it. There is no way for me to change the setting. It's become very inconvenient because I have no clue when or if they will ever repair my refrigerator. After this experience I will think twice about buying GE products and your extended warranty. It has never been that good because it's been serviced many times siince it was purchased.

We purchased an appliance grouping 2 years ago when we moved. On Saturday while preparing for a birthday party while cooking the cook top cracked.I called today and was told that there is no guarantee on this product after 6 months. So I have a stove that is 2 years old. It has been used under normal cooking conditions and maintained correctly... then while preparing a party and cooking the top cracks... for no reason. There was only one pan on the stove when this happened. I was in another room and heard a crack/pop and returned to the kitchen to discover this had happened. This does not make sense... you buy a product and it obviously has a defect and should be replaced... only to call and be told that it is not covered after 6 months. Appliances last for years under normal use and care unless they are mistreated or defective. I should not have to buy a new oven after just 2 years of use. unless it is defective..This is not right. I just got a call back from the parts department. To replace this cook top it is going to cost $1,281.31... That will be no.

Washing machine was purchased and Delivered April 9, 2019. December 2021 a technician came to repair the drum as it kept getting off balance. April 2021 Call no: [protected] the technician came again to repair the same problem. The bill for this was $214.04. We purchased another warranty on 4/7/2021 - Invoice [protected] in the amount of $54.30 for an additional 1 year. My washing machine leaked the bleach out of the dispenser and was still getting off balance. The technician came today to diagnose the problem and said the tub seal needed to be replaced. The charge for this was going to be $336.14. We refused to have it fixed and he proceeded to tell us we owed $140.07 for the diagnostic fee. We refused to pay this also. The washing machine is a little over 3 years old - this should not be happening. We have been loyal GE customers for over 45 years. Whenever we purchase ANY appliance, we purchase GE. I don't believe that we should be responsible for anymore monies for this "lemon and that GE should be taking some responsibility. When we contacted them, they said they would take 25% off the cost of the parts. The parts cost is $47.10 for the Tub Cover and 6.90 for the bleach cup. This is just not acceptable.