General Electric
Reviews and Complaints

Unfortunately, while doing extensive research on various appliances for my kitchen redo, I have to conclude that ALL manufacturers have the same type of problems/complaints. Most of these companies use overseas customer service who do not really care about American wining about various issues. We must accept the fact that customer service no longer exist in the US. Pride of customer (from stores) or consumer (from manufacturers) service and the quality of products are no longer important to anyone; and as a result, consumers such as you and I suffer. The bottom line is that we can now expect to pay way more than $500 on basic appliances and in return, we can be assured that these appliances won't last the year or perhaps 2-3 at most. Sad world we now live in!

I am also having major problems with a Jenn-Air double wall oven I purchased years ago from Circuit City. We have an extended warranty with only 1 service person in the area that will work on our products. He's a total jerk who doesn't return phone calls, schedule the appts., show up for appts. etc. Even after complaining of this infuriating service contractor, GE/Circuit City doesn't have any alternatives. GE got involved, I was promised a new wall oven would be delivered, installed and the old one removed. They delivered the GE wall oven today. It's sitting in my dining room. The old one is still in place. The delivery company doesn't do wall ovens. Now another 1/2 hour on hold conversation with the warranty company...We have to turn the circuit breaker on and off to use it. The fan keeps running and the bottom oven doesn't work at all. This has been going on for about a month now... I can not believe this is the best American companies can do. 15 phone calls, time wasted listening to musac and no oven. It's very frustrating. I was told to write a letter to Mr. Graft but I can see that's not going to do a lot of good.

I am too upset right now to even go over what I just went through but bottom line is stay away from GE if you want friendly and quick response to a warranty issue. The contractor they sent out was great, the problem was getting to that point. Look for another brand!

I put a GE waterheater in for a friend a week ago. And when I started it i found a small crack in the gas line between the thermostat and burner. I call GE customer service and told them and they went through there bla bla bla if it was damaged by installation we won’t pay. I said fine i garantee it wasn’t but ok. So i told them what the problem was and i was 100% positive this is the part you need so have the repair guy you call to bring this. So the repair man shows up 12 hours later and looks at is and says yep it wasn’t damaged by installation so ill call them and they will send you the part, call me when it comes. I said you didn’t bring the part i told them 100% posativly what the problem was. And ive been out of a water heater for a day now. So he puts some electrical tape around the tube to seal the crack and says that should hold till the part comes. I say that isn't gonna happen and turned it off. Its been 3 days so far and the part came today and wont be installed till tomorrow. GE will have to pay about $230 dollars Te the repairman plus the part for there sucky service. I could put it in myself in less then 10 minutes but ill wait for the repairman. If there was a problem i would have to go through another week without a hot water heater.

We spent over an hour on the phone with GE regarding their dispute with a warranty on a microwave combo oven, model Jes1289sk. Every report you read on this model, which is currently out of production, states that it has failed in the same dangerous way: Arcing and sparking WITHOUT SHUTTING OFF.

This should trigger a recall. Instead the authorized repair center for GE products said it triggered a retroactive recall on the 5-year magnetron warranty! In other words, instead of fixing the product they lopped off their warranty. Not only does this seem illegal — especially given that some states offer additional warranty protection laws — but it seems dangerous. We were popping corn and were in another room. Had we not heard an odd noise it would have caught the popcorn bag on fire.

We literally read our warranty statement to the repair center and to GE over the phone and got nowhere. The service center refuses to argue the matter or arrange the details even though we are paying them for the diagnostic fee and labor. We only expected the part to be covered because that was the terms in effect at the time of purchase. GE appears to be gambling that we'll be too impatient for another microwave to hold out, and too ignorant of the law to squeel on them. Well, they better watch out because I'm asking anyone who has ever reviewed this product to come out of the woodwork and call GE and post their experience as a complaint to the Consumer Product Safety Commission and this site.

I can completely relate to the frustration of dealing with GE's call center employees. They are either powerless or trained to appear as such. They took our call and bounced it around for ONE HOUR without ever admitting that they had any documentation on file to the effect that this model ever had a warranty of the kind printed in our book. We didn't buy this off some foreign site but at Walmart. It was brand new. And they claimed we were lying and that nothing they had on file indicated we were entitled to have this part serviced under warranty. As if that were not bad enough, we were, by then, running late for other appointments (5/1/2009) so we had to get off the phone with NO RESOLUTION. Now we have to pick up and call again and start the whole ordeal over. This time we will be writing down names, employee ID numbers and extension numbers for any and every transfer they wish to make. And we plan on telling them that we don't want them to play pass-the-buck with our phone call. With thousands of product sold there are undoubtedly thousands of reports like yours and like mine. Unless the employees were all hired yesterday, there's really no believable excuse for why none of them would know the answer or do what they have promised to do.

If enough people have enough bad experiences with a particular model, be it a microwave or a refrigerator, they should report it as a safety issue. Because it is a safety issue. They are liable for the fires that are started when their product "kill switches" don't activate when the thing is blowing sparks like a firecracker. They are liable when your family ends up at the doctor's office with food poisoning that very first time someone realized something was wrong.

Threaten to file a class action suit and/or to post your experience on every consumer complaint site you can, including the Better Business Bureau. That ought to get their attention.

Also, one last note of caution: Understand that there are just three or four makes producing every name you see in appliances, from washer & dryers to microwave ovens and refrigerators. You may feel that you don't want to resume giving a company like GE your business, but if you aren't careful to look up who OWNS the name to the brand you replace your inferior appliance with, you are probably sending the company laughing all the way to the bank with your money yet again. This is one reason these companies have increasingly become so lax on quality. They are bouncing us consumers between themselves like ping-pong balls. Blame it on the fact that our US regulators don't regulate anything anymore. Banks aren't the only thing that have become too big to fail. Consumer electronics companies and appliance makers have also become too big to care. They have other divisions making profits in other areas and for some of them, this consumer electronics is just a sideline just as the banking institutions rolled the risky investment divisions into the traditional savings & loan operations. What you see is conflict of interest in all these consumer categories, and with that an emphasis on everything but you.

Don't fall for it. This is bigger than a refrigerator. It is symptomatic of a huge problem. Write a congressperson and get involved. It may sound corny, but it's the only power we have left as "little people". Namely, the power to be the wiser to what is motivating the crappy business decisions we see all around us, from poor quality products and customer service even from the so-called luxury brands right down to risky Wall Street practices. It's all part of the same enchilada. There is such a thing as too big to compete and too big to care. Why would they, when everyone in every industry has their particular market cornered and we, the consumer, are nothing but ping pong balls bouncing from one company's pocket to the other only to find they've all become oddly homogonized in their practices and tactics?

I was extremely disassified with their services. The initial repair person came out and took 2 hours to tell me he didn't have the right part. 3 weeks later, an appointment was finally made. The 8-12 window is an unacceptably disruptive time frame. The company did not call us to confirm the appointment. The service person was late, and did not call to tell us he was going to be late. He was rude when he arrived, and did not clean up the mess he made. I plan on contacting Western Appliance and the CEO of GE and GE Services with this complaint and recommend they cancel their services with your company.

I bought my GE Refrigerator at Lowes in November 2006. I also bought a extended warranty through Lowes. In March of 2008 I started to complain that my Refrigerator is not cooling. It is now May 24, 2008 and Lowes has failed to fix my Refrigerator. I have had 4 different companies out and it's still not working. I have been with out a frig for over 12 weeks now with a family of 4. Lowes customer service is a joke. They said my refrigerator does not qualify as a Lemon. I have contacted Consumer Affairs, FTC and GE so we'll see what happens. I will say I will never buy anything through Lowes again as their extended warranty is a joke. The employees at Lowes Customer Care do not know what the heck their doing. They should all be fired in my opinion. Oh another thing, if you ask to speak to a manager at Lowes Customer Care they tell you you can't, as managers do not speak to customers. What a bunch of ###s.

I Totally agree with your complaint on GE. My GE refrigerator came as an option, when I purchased our new house back in March, 2006. Less than one year and half. Since than there were a lot of loose parts, which I ignored (I didn't know where it was fallen from). These week, my refrigerator temperature increased to 67 degree. I called and asked if I could talked to a technician to seek a trouble shoot pointer. I was told that technician was not available and GE can send the technician out ($89.00; for coming over to see what the problem is). Bad after service... my other refrigerator is Japanese made and had it more than fifteen years; still kicking ###. I have no intention of advertising other brands. But the service sucks!

Yes, they are very fast to sell, but slow to fix their junk products. Done with GE's crappy products and horrible customer service!

GE should be put out of it's Misery. My clothes washer, regularly puts long black streaks on the laundry, sheets, shirts, pants, anything unlucky enough to be near the bottom of the agitator/fabric softner nightmare. I removed the fabric softner to remove the considerable crud collected there and found no place to stop until I had removed the agitator and cleaned it underneath. I did not replace the cup portion of the fabric softner dispenser/grease trap. All parts were covered with a thin black bark-like coating which would peel off in small shards like splintered wood.. All greasy, gunk and very black. I used to get better washers and driers from the Dump near the Travis AFB in Ca. All GE/Whirlpool with interchangeable parts. Worked great in the late 60's and early 70's. Much better than my last 3 GE Washers which were abysmal out of the box until they were out of the house. Very Expensive Junk. Too many college educated designers for my taste. The designers obviously never ran the machines on a daily basis. GE leadership is an Oxymoron just like we use to joke about Military Intelligence. It was NO Joke with GE. They still are SCAMMING the Public with pure Crud products. Water Level is not Optional it is a MUST, I have figured a way around this with extra "sensing" tubing or a syringe stuck inline for easily adjustable. The fluid path through the fabric softner has been opened by removing the Butterfly top. Never used a molecule of softner anyway. The softner is in the debris path of the water-starved tub. So far, three loads with no skid-marks! Love the variable speed motor control and the Extra Spin Cycle.

I go nothing to say about GE appliances. I bought a dryer and washer a year and three months. The timer on the dryer went bad. I spent one whoe day online looking for one. Three weeks and $125.00 + shipping- and -handling later my dryer was working again.

On Monday 06/27/2010 My Washer stopped spinning. a $95.00 Technictian came out. He spent 50 mins. checking all the parts. The result...a Bad Motor. The cost...$285.00 + labor.

My warranty expired three moths ago.

Please feel free to fill in the blanks for my comments ...

WLSR3000GWW is the model GE WASHER

I bought a new washer yesterday 6/27/2010. The first load the stains did not come out. I unknowingly put them in the dryer and now they are permanently stained. The 2nd load of colored clothes were also still stained. I rewashed them again and the stains were still there. They are now in a sink waiting for me to wash them by hand

I have been doing laundry for 40 years and have never seen a washer do this.

I called GE and was told they would send out a repairman. I was told the model I bought is not designed to agitate. Pray tell, a washer that does not agitate?

The rep was rude and said I need to do more research before I purchase and said I need to learn how to run a washing machine.

I called Lowe's where I purchased it, explained the problems and then said they would exchange it for a different brand.

NO MORE GE appliances for me again.

I purchased a GE refrigerator on July 14, 2009. There was a mark (looked like a knife slash) in the plastic piece on top of the freezer door and a very large scuff mark on the top piece of plastic on the refrigerator door. Also the little piece on top of the bolt had a mark on it. And also about 5 little nicks in the paint on the side. This refrigerator was brand new and in an unopened box. I contacted GE the very next morning and was told cosmetic damage is warrantied for 90 days and a service technician would be sent out on July 23 2009. He came and said he was not able to replace the plastic pieces but would order a new refrigerator door and a new freezer door and also the small plastic piece on top of the bolt and some touch up paint. I questioned him about the paint and said it would blend in. Did say that it would take up to 2 weeks for I believe he said fed ex would deliver them. I said no problem that would be fine. Also he saw a mark on the freezer door handle and said he would order it also. Well, yesterday Sept 8th after not hearing anything at all thinking maybe it went to someone else house or order got mixed up I called to ask about my parts. First lady said someone will contact me tomorrow. Well today Sept 9th I called and was told they do not service to my zip code and gave me another number. Was transferred and they said repairman did not order any parts and just touch up paint and that is all they could give me. I called another number and she listened to me all over again and told me to call consumer relations and transferred me. She told me that since cosmetics is only warrantied for 30 days all they can offer is touch up paint and a discount of the doors and they no longer have a repairman for my zip code. I once again tried to explain to them that I did call within one day let alone 30 days. It just didn't seem to matter to them. Well either the repairman is lying and I cannot imagine why he would lie because he would get paid to put the parts on by GE or Ge is flat out lying. I asked if they would send another repairman to see if he would agree what the first one said and GE said I would have to pay for a 3rd party repairman. They did have the info on their computer that I called within 1 day but since something has mixed up I am now over my 30 days time period and which I did tell them the first lady I talked to on the day after told me 90 days. I will never buy a GE product again. Someone is lying.

About two months ago I renewed my service contract with GE for my kitchen appliances. I was assured when I renewed my contract that everything was covered including repair and/or total replacement of my appliance. My kitchen appliances are only five years old and I never had a problem with one until now. The handle on my microwave first cracked then eventually broke off. I called for a repair under my service contract and I was informed that handles are not a covered item under the service contract. I expressed my disappointment with the contract service department there was no effort made to abate my situation. Shame on you GE for misleading customers this way. I am canceling my service contract and I will not purchase another GE product.

I bought a hot water tank 4 years ago and one and a half years ago it starting to leak from all openings on top. I phoned g e and they said my hot water tank was only under warrenty for one year but it says on it 6 year limited warrenty, I talked to a plumber to have it fixed and he said to me first and I quote did you buy this tank at home depot and I said yes and he said they are all crap tanks. Well I won't be buying General Electric anything anymore and thanks G E for your garbage tank!

Will never buy another GE product again. My husband and I bought a GE Profile series refrigerator, stove, and microwave just a little over three years ago. The first week I had my microwave, I cooked some popcorn according to the instructions on the bag. It exploded and stained the back of the microwave. Mind you, I had only had the thing a week! I had GE come out, they were extremely rude, and told me it was all my fault. I should have used their "popcorn" setting instead of following the directions on the bag. Dumb me. Now, my oven is acting up. No wonder GE is experiencing losses this year!

I don't believe in having to buy extended warranties. If I felt that was necessary, then I suppose I shouldn't have much faith in the quality of the product I'm purchasing. I bought a GE side by side in 2001 and have had 2 failures of water line to ice maker (one of the failures was slow enough it wasn't noticed till mold became obvious on our slab "outside the home" and further inspection revealed saturated and folding cabinetry base), 1 failure of ice dispenser flap, 2 failures of temp control in refrigerator compartment, 1 failure of mother board causing all cooling functions to cease, currently experiencing another total failure of ice machine function ( no ice).