General Electric
Reviews and Complaints

Have GE microwave model JVM1650, magnetron went out, was four years old, no warranty, GE repairman quoted me on telephone price of &69.95 for service call and $100.00 to repair item. Thought price was too high for item I only spent $300.00 for, but wife wanted to keep item and we called and rescheduled appointment. Another repair man came, took 35 minutes for him to replace warranted magnetron, and charged me the $69.95 service call, but charged me $175.00 for the labor, with tax, it came to a total with tax of $229.45 I called GE service Dept. and they said they have no say in what their technicians charge for service, cannot believe such a reputable company could get away with such actions, although it looks like I'm out the extra $46.00 they charged me, I hope that by others reading this, they will pay heed to all the negative response's this company has received. If in doubt, google GE magnetron on internet.

We purchased a GE electric cooktop that has needed multiple repairs and been nothing but trouble.

Within three years of purchase, thermostats in several burners started failing with disastrous results of ruined pans, and great fire danger. A burner on its lowest heat setting would suddenly result in the burner automatically being reset to the highest setting. This would happen with absolutely no notice.

I contacted the GE consumer department and received a letter stating they would replace a burner if another one gave out within three months. Of course that never happened in that precise time frame.

The last time I called the GE repairman to replace another burner, I was told the parts are no longer available. Although the stove was a top model and installed in 1996 it is now useless. We have paid more for repairs than the stove cost originally.

I am replacing the cooktop and would never consider another GE cooktop.

I own a group of apartment buildings in the Chicago metropolitan area. I purchase major appliances an average of once per month. (refrigerator, stove and dishwashers). General Electric has a way of voiding their warranty by charging $90.00 for a service man to examine the appliance. THEN they charge DOUBLE the cost of labor thus discouraging any further investigation by the owner to continue the claim.

To compound the felony: GE calls up and ADVISES the customer the cost effectiveness of discarding the broken appliance altogether and purchase a new one!

By the way: GE has sold their appliance division because of precipitously falling sales.

We bought an extended war form A.&E factory service, which we thought was through general electric corp., which expired on 6-7-08 on or about the first of dec. 2007 we had a blade break off in the ice dispenser and called Gen. Elec. and was told to call A&E, we were told that a service man would contact us for a time to repair, we have called at least five times and today we were told out protection agreement was expired and that they do not have a service man contact us for a time. That is what we were told, I have four major G.E. appliances, but will never buy another G.E. product!

I came across some blogs on the ge cafe line discussing issues. You won't believe this... We spent $7k on the cafe line of appliances. We had to replace the microwave three times... The dishwasher twice... And the refrigerator doors once. Unbelievable! We requested ge to take all of the appliances back and they refused. They gave us a measly 4 year extended warranty that we demanded for the dysfunctional appliances. Here were the problems:

Microwave: 1st: dented left lower side; dent upper left side; venting would open and close twice and then stay closed with the microwave on. 2nd: dents again in the lower left; key pad visual became distorted so you couldn't read anything 3rd: dents in the lower left again and the key pad went completely out!

Dishwasher: 1st: door was crooked on tub (Bent); water leaked on the top control panel from condensation; leak in rubber seal on left side of door. 2nd: installer filled dishwasher with two large glasses of water to prime pump; he turned dishwasher on; all of the water came pouring out on the floor; inspection revealed the dishwasher came with a nut missing on the clamp that holds the motor female end that attaches to the male end that goes into the dishwasher tub.

Refrigerator: 1st: right door dented; left door ice maker/water dispenser frame dented; water leaked out from capture tray behind the frame and on to the front of the door onto the floor. 2nd: icemaker/water dispenser frame not latched on lower left side (Sticks out): began leaking water again.

Awaiting ge appt to repair.

No problems (Yet with dual fuel range). Dishwasher stays wet after cycle; rep sent bottle of staydry to fix it!

Don't buy ge cafe; don't buy ge period as they work with iran!

We have a GE Profile range, the stovetop cracked and is continuing to crack when the burners are used. We did not do anything to make this initial crack happen other than normal use of the stove. We tried to get the part replaced and GE said it has been discontinued and there is nothing they can do. We feel GE should do something to remedy the problem since we cannot safely use the range now. We will never purchase GE again if they do not help with this problem, can they replace with a new range or at least partial cost of a new range.

Bought a GE dishwasher last May and our friends bought a slightly different model. Now both machines, just approaching the 1 year mark, are leaving the dishes covered in a soap film.

My husband is very handy and has taken the machine apart and cleaned everything, but nothing seems to help.

At first we thought the problem was our well water, but our friends are on city water. We then thought the problem was the soap we are using, but again our friends use different dish soap, but have the same problem.

The bottom line: do not buy a GE dishwasher unless you are ready to throw it away a year later!

If GE Monogram put more effort in designing a quality product than marketing it as a quality product perhaps it would work correctly. I have had my GE Monogram Trivection Oven for 2 months and have used it all of twelve times before it failed completely. I am now on my third service call and the oven still does not work. The repairman cannot even access the service menu. I have also been treated rudely by GE customer service agents. GE finally agreed to replace the oven, but I am on day 48 without an oven. Worst customer service ever.

Do not buy GE Adora Washers or Dryers; we are now trying to get service for our second washer and dryer in less than two years. The first set bought at our local Home Depot was leaking and having running issues and one (we think dryer) putting holes in new clothes. Home Depot after three repairs helped us with GE to get replacements but the new washer just ate my 8month olds overalls and cut the rubber boot on front door. We are still getting holes in clothes. The second set was the top models one above our previous which were all around 1K each machine. Not sure yet if they will cover the rip in washer boot. I wish I knew a good brand but many have issue in less than a year, crazy to spend 2K every year

Within less than two weeks my brand-new GE profile had to be repaired for multiple reasons. I called GE corporation and they were the rudest people ever. I explained to them that their product was a factory reject and I should have stayed with Sears Kenmore. Two days later my factory reject machine "broke" again and I told Lowes to come and get it. The two GE repairmen were worthless. They thought that they had "fixed" the problem, when all they did was camouflage. Lowes servicemen came to get the useless machine which leaked all the way out of the house.

This pertains to a GE Profile product. When my husband and I invested in remodeling our kitchen, we considered the options and – deciding to go with what we felt would be good quality – we purchased the full set of matching GE Profile appliances. Unfortunately, after only a few months, the refrigerator started having some major problems. First of all, both sides of the refrigerator started freezing up; it wasn't cooling properly and we literally had to constantly chip away big chunks of ice on the refrigerator side. Imagine our frustration and dismay when, after all these years of buying different brands of refrigerators without any major problems, one of the most expensive refrigerators we've purchased posed such a ridiculous issue.

Further, our agitation was increased by the fact that the GE repair technician visited many times and was still not able to resolve the problem. Not only were the numerous visits an inconvenience, but as an entrepreneur with a hectic schedule, such appointments also disrupt my business (cumbersome as the repair appointments are, since it takes one visit for the GE technician to assess the situation and then an additional one for him to try to fix it). The customer service representatives also indicated that GE would not provide me with a new refrigerator — even if the one we'd purchased is a lemon; what kind of customer service is that? It's certainly not the level of service that would be expected from a company that boasts a reputation of quality and service. GE's motto is, GE cares. They need to change that.

After so much aggravation I called corporate headquarters and GE finally agreed to exchange the lemon refrigerator/GE profile. We wish we could say that the situation has had a completely favorable outcome…. However, the frustration continues because this new refrigerator heats up and is not cooling the food properly. Once again we're facing the repair calls. The technician that came out said the cooling system is not working. It's like the engine of a car not functioning. I called corporate once again to let them know of the dilemma with their GE Profile product. Instead of giving me a new refrigerator that works properly, they will once again try and fix the problems.

You would think that when a consumer buy's one of GE's supposedly top of the line products, a consumer would get what they paid for, refrigerators that work properly, not lemons. I am not sure where GE's quality went. My parents said that GE had great products at one time and good customer service relations. As that saying goes, things change. One thing is for sure, GE does not need to worry about laying off their service technicians or personnel in their customer complaints department. Especially, when their quality assurance department doesn't seem to exist. After all, a most basic function of a refrigerator is to maintain food at a cool/safe temperature...

We know that were just two consumers, but we also want others to be aware of the type of product that GE sells to the consumer. We also lose a lot of money in groceries because the refrigerator does not do what it is supposed to do, not cooling and maintaining the food at a safe temperature. So, not only are we inconvenienced with a poor product that is not performing, but now we were also even losing money because the food is spoiling. Were sure that the Principles/Officers for GE, would not find this such a circumstance acceptable either if they were dealing with such a problem in their home.

We feel it is important for consumers to be aware of the problems that we are encountering. There are many other brands/products that can be purchased instead. We have never encountered such problems with any other brands/appliances we purchased. One thing is for sure, we will never purchase a GE product again. We will also never recommend GE products to anyone.

Sincerely,

J C

As far as I'm concerned your a "Nooobody" when you make a purchase at Lastman's Bad Boy. Unfortunately we didn't research Bad Boy's background before making our recent purchase at the Kennedy & Lewrence Ave store in Scarborough Ontario. We are finding out how poor their customer service has turned out to be.

Our recent purchase was a freezer-top GE refrigerator and GE standalone range. Fortunately both items were in stock and delivered promptly, however upon delivery (we had paid the delivery fee) the movers had a hard time bringing the items in. I would have thought they are professionals and would know what they are doing. It turns out they backed their truck up under our lawn tree and broke a few tree branches, leaving the branches thrown aside. Upon later inspection of our fridge, we noticed a 1 inch "ding" or "dent" on the side. It seems they used a little too much force pushing the fridge through the front door. I work for a large car dealership. Do you think anyone would want to take delivery of their new car with a door ding? What makes you think I pay full price for a new appliance and pay for delivery only to receive damaged goods?

My first indication that Bad Boy's service is bad was upon my first call to the store. I was looking to make a complaint regarding the delivery and was greeted by a friendly receptionist who told me the "delivery" department was not available but, if I held she would be back to help me. Twenty minutes on hold and an annoying hold message seemed to go on and on. "Nooobody" returned on the line to answer my call. I hung up.

After experiencing their poor customer service I would have rather taken my money and business elsewhere. Unfortunately as many people here have pointed out, "ALL" their sales are final (they make sure to conveniently circle that on the sales slip). And to make matters worse, we purchased the "Bad Boy" extended warranty on our items. I am now shaking my head wondering what kind of lousy service we are going to get if we ever run into a problem in the next 5 years.

I almost always make my appliance and electronics purchases with Costco Canada. Their products are top-notch and their prices, returns and exchanges, refunds, and warranty policies are second to none. Unfortunately they didn't have what we we're looking for in this case (product selection).

Is it that "Bad Boy" is understaffed? Or that they don't care? How would I know, they still haven't called me back. You'd expect more from a company which prides itself on being a family owned business for 60 years.

As far as I'm concerned the only place bad boys belong is in the slammer. Don't be a "NOOOBODY"! It's been now our 3rd time leaving a message for a callback, and still no reply from anyone.

I ordered a GE CAFE dual fuel range and it came with a broken leveling leg and bottom oven drawer would not shut all the way on one side. Some one from GE came to fix it and said it could not be fixed because the frame was bent. Someone must have dropped it. I just had another stove delivered on Feb. 12, 2008 and it came with scratches on the control panel. I called GE when the delivery people were here and they told me I can't refuse delivery because it is a replaceable part. That seems crazy to me. So if there was a dent in the door I have to accept delivery and have someone come fix it. Confused here. Needless to say I already had to miss 3 days of work and now have to miss another to have the repair guy come back out. Would not even take $ off because it is a replaceable part. Good old GE!

I had a GE Proflie Harmony Gas Dryer which stopped drying after three years. When I called Sears which is where I bought it from to come out and look at the dryer they told me it would cost 700.00 to repair. The Dryer itself cost about 1,000.00. The parts for this dryer are very expensive. I almost had a heart attack. Well at that cost it made more sense to just purchase another dryer since they were on sale for about the same cost. I decided to email GE since I also have the washing machine that matches the dryer, and 7 other GE appliances that I purchased all on the same day, but they refused to answer my email.
When I finally got a chance to call them on the phone they bounced me around between four different people. One was more rude than the other. I told them I would like an explanation as to how these parts could die out in three years, and if they would give me some assistance with having to purchase the new dryer.

Well they could not answer any of my questions and offered to do nothing to help me with my situation. I am very disgusted with GE, and disgusted that a dryer which should last at least 15 years, only lasted 3.

This is a complaint against the General Electric Company for refusing to honor their stated warranty on a dishwasher installed in September 2007. Briefly, the new General Electric dishwasher we purchased has a stainless steel tub. Shortly (i.e. 2 weeks) after installation a number of small, pinhead-sized pits in the surface of the stainless tub were noticed due to rust rings forming around them. The area covered by these pits continues to spread. We now regularly scrub the rust off to avert possible health hazards associated with rust particulates clinging to “clean” dishes and silverware.

A GE service technician confirmed this was not normal and that there was a defect. He put us in touch with Consumer Relations who told us the warranty does not apply for defects like this. We subsequently sent a letter to GE. The only response to this letter was to have someone in their Consumer Relations department call and reiterate that they would not honor the warranty.

Interestingly, this person in Customer Relations, after hearing a description of the defect, agreed something was wrong and that this was not normal; but asserted that GE will not honor their stated warranty in this instance. In speaking with this GE representative, I pointed out the following:

· If this is truly a stainless steel tub how can it rust? Assuming GE is not defrauding the public with their claim that this dishwasher is equipped with a stainless steel (i.e. will not rust) tub, then the alternate explanation for the pitting and resulting rust on this brand new dishwasher is that there was a fault in the manufacturing process causing this defect.

· I also observed that the GE Warranty clearly states that “Any part of the dishwasher which fails due to a defect in materials or workmanship... GE will provide, free of charge, all labor and in-home service to replace the defective part.” There are no stated exclusions for defects caused by pitted surfaces in the stainless steel tub or for the resulting unhealthy rust build-up.

GE’s service technician, mentioned above, along with their Customer Relations representative, agreed that the new GE dishwasher we purchased is defective. This defect clearly and substantially reduces the expected useful life of this appliance. I am asking your assistance in contacting the General Electric Company on our behalf and persuading it to honor their stated warranty.

I see in this page and many websites the complaints of many customers about service representatives or appliances... so i want to post my point of view of the other side as a service representative... We understand how difficult could be purchase an appliance and that after one day is not working, but that doesn't mean that you can use abusive language or yell or insult us... cause were are not the ones that made the product, besides we are working in a call center to answer the phone and help you... but if you customer does not let us help you who will, we just follow orders of the company so is not our fault if the tech doesn't show up or if there is no available within 2 weeks or one, we just make our job the way they ask us to do it we follow rules and policies too... if the customer is nice we will go the extra mile to help cause we understand the situation but with you yelling, screaming, insulting we will not be able to to do anything, some of us are latinamericans working to live and to be paid even the payment is not that good... and all you can do is yell and make the other people feel less than you just because they don't talk or write like a north american person... we are here just to help you and even is not the best english you have listen, no matter were we are if you are sure of the number you call you can be sure that we will help you... without us you will not be able to schedule or resolve the situation so try to be in someone else shoes!

A few years ago I purchased a GE Profile Space Saver microwave convection oven. It has been used less than a dozen times, as it is second oven and also have a separate microwave oven. I only used on the holidays when I have company. I recently opened the door and the handle came off and the plastic on the door cracked. I find this very disturbing, as it has hardly even been used and never been abused. This is a sign of poor workmanship and materials used.

I called GE and am informed that I will have to pay for the labor and parts for something that is the fault of their poor quality in manufacturing.

http://www.geappliances.com/

10-29-07 AM called [protected] for my SCA1000DWW Microwave door handle was broken issue, instead of buying a handle I have ordered a whole door for an easier replacement by myself.
the door costs me $210.50 by shipped out overnight, with a lady confirmed over the phone I could pay extra $10.00 to get this shipment next day which is 10-30-07, in stead of to wait for a ground shipment 5~7 days.
10-30-07 afternoon around 2:45PM I still not received my over night shipment nor any email tracking info. I have called back the same number [protected], this time the lady name Terri said the package is out but no one could give me a tracking info. since its an over night package, after two more calls and waited for a long time on the phone, Terri said call [protected] for my shipping charge refund., I called [protected] the lady Christine x-7518 told me the shipment did send out by FEDEX over night, and I need to wait until 8PM to make sure the over night shipment to be my address. at this point no one knows the tracking number nor any email notice about my shipment.
10-31-07 Morning 9:00am still not see my over night shipment from GE, I have called [protected] this time is Linda answering the call and told me the part did go out 10-30-07 that means I will receive it 10-31-07 as an over night shipment to them, I told Linda since I have made an order get all confirmation that I will have my shipment ship to me by over night and receive by next day which is 10-30-07 not 10-31-07, she said its my problem for ordering late, not her problem sending out one day late, I request my over night shipping charge credit back, she said that is only $3.00 back, over all I am still waiting for my shipment and did not have any tracking info. for this package, I am not happy with their service and spading $210.00 just for replace a microwave door, I feel bad for using GE products, at this point I will like to see any one has the same feeling as me with these people doing customer service job but did not even care about a customer's feeling and concern!
I have emailed GE service on line but only got one answer back only give you whole bunch numbers to call ...
if there is any one could say any thing try to make a different...
I will be happy to see it happen...

Cooking in my crock pot last night smelled burning my crock pot was smoking from the bottom i unplugged it and under the crook pot it had started melting and the plug was also damaged. Very unsafe, these pots are supposed to be used when ur not home, they are supposed to be safe if i would of not been home i don't know what would of happened. So i call GE they ask if i have the receipt i reply no i don't remember when i bought it well he says it has a 2 yr warranty take it back to walmart... I said this is not safe and there should be a recall on this product he said he couldn't help me any further and they asked me the model # 5 times, what kind of customer service was that!?

Beware!