General Motors
Reviews and Complaints

I sent in all the forms needed as I had to replace the fuse box at a cost of over 650 dollars and they told me at GM that I had too many miles on my car so they would not reimburse me. Totally not fair as the only reason I had to do the repairs was because the fuse box melted under the back seat. Absolutely should not matter how many miles I have on the car the issue was the faulty fuse box . Would appreciate anything you can help me with as I am retired and this is my only means of transportation

I do not normally complain, but my husband and I purchased our truck at Jim Butler in Fenton Missouri, New. The day after returning from vacation I noticed the check engine light came on. I went to the local Auto Zone to have a diagnostics ran quickly. The code that appeared was unfamiliar. I made a appointment same day with dealership that day. Truck was taken 2 days later, today.
My truck is at 26, 000 miles everything that is not a normal wear and tear is covered. After making appointment, the technician was not even in also informed I had to pay for a rental out of pocket. (my biggest issue ). Totally flabbergasted . I have regular maintenance, under warranty and it is a mechanical flaw and I am having to pay for this . Why? I can understand if failure is because of owner neglect, but what happened to a guarantee or satisfaction, or customer service. This is so disappointing in so many ways.
Paying for a second vehicle is absurd.
I even finance through GM. Service desk employee had stated "new policy started in March you pay for service vehicles".
okay, I have a new truck check engine light "started 3 days ago, now you want me to pay $35 a day for a rental for possible over a week".
code given was u1510 Jim Butler 759 Gravois Bluffs Boulevard Fenton Mo.63026.
confirmation code X08SHPOKL2. My email is [protected]@yahoo.com.

I would really like to find a resolution to this .
Regards,
Troy and Amy Thurmond.

have had issues with dealer since I purchased the 2019 Chevrolet trailboss (4-2019)
- the truck drive out says it has fog lights standard, they would not add them
- finance manager did not get me a good finance rate(1.5% higher) so I had to refinance immediately.(4-11-2019)
-slow to return emails or phone calls(4-11-2019-present)
- Name was wrong on paperwork, I told finance director ( he said it was corrected and it was not, I still get mail/emails with the wrong name)(4-17-2019)
- my temporary tag was running out and called finance director and tag/title person to see where it was, did not return calls/email and when I went to get my permanent tag my name was still wrong.
- was a hassle to cancel some of the warranties I decided I did not want.(4-23-2019)
- it has been 6 weeks and I am still waiting for my refund $4, 300..tha I am still paying interest on. signed papers 4-29-2019
the dealer is mountain view Chevrolet Chattanooga Tennessee,
they need customer service training and I the refunds I am due

General motors engineering north has been unable to resolve an issue on my vehicle for over 6 weeks. As of today I have been notified that engineering still has no resolution and the dealership attempting to correct the issue has been told to "wait" and not attempt to correct the issue as gm engineering continues think about a resolution. This is unacceptable!

This is my second complain about my 2016 malibu that I was leasing . I have took this car back to the dealer 5 times for the same problem . I was told by your company that they was not buying the car back . well I was able to final get out of the leas however they penalize me for coming out of my lease early which made my payment higher, myproblem is if the tramission on my car had not been a problemI would still be driving it. I would like for something to be done Thank you

I have a 2013 Avalanche Black Diamond. I have 2 problems. One is that the paint has delaminated across the windshield and also around the left rear window. The second problem is that my dash has cracked in tow different areas. In front of the driver and by the right airbag. I have taken extremely good care of my truck.
This is the third Avalanche I have owned and I love the truck and wish it was still made. Only 51, 000 miles on it. I would like to have a district rep look at my truck. Marie Quigley [protected]. [protected]@comcast .net

We bought our car used with only 14, 000 miles on it. This year was the first year we used the luggage racks. We put our kayaks on them just like we used to with my old HHR (Chevy). We traveled 30 miles to location. On the way back the luggage rack came off the car. We were going 50-55 mph on windless day in Daytona Beach area. Our kayaks were sent flipping over and over long ways picking up scratches and denting and scratching my car as they left. We were very blessed no one was right behind us or it would have been terrible. With our old car we drove from Daytona to Key West with no problems. We are used to latching up our kayak and driving with it on top. The first time we used my Terrain and luggage racks and was a dangerous disaster.

I went to John Miles Chevrolet Buick GMC 950 Dogwood Dr SE, Conyers, GA 30012 to buy a New Truck. The Truck I was sold had Scratches on the Hood. They said they would have the Hood Painted. I told the salesman I didn't want a brand new truck that had been painted. They took the truck and painted the Hood and the Front bumper. The Hood looked like crap when I went to pick it up. They said they would correct it. Once agian I said I don't wnat a truck that had been painted on. They sent the Truck to get the Hood Painted agian. When I went to get it the second time I told them I did not want a Truck that had been painted on. They decided to replace that Hood with another on off another Truck. When I went back the Fourth Time. I took the Truck. I was still telling them I wanted what everyone else gets when then recieve a New Truck. "I want a New Truck". When I got it home I noticed the Hood was not lined up properly and the nuts used to holdthe hood on have been rounded off from using the wrong socket. The Front Grille has Overspray and the Fenders also. I once again ask for a replacement truck which they refused to do. I went to speak with the General Manger and was asked to LEAVE the Dealership. I will never deal with that dealership again. I have bought nothing but GM Vechicles. My father and many of my relatives retired from GM. To have to pay for a truck that has been painted on and pieced together is not at all right. I'm so disappointed right now. I will never buy another GM product again.

I bought a 2019 chevy equinox Vin # 3GNAXUEV3KS515430 it has 3, 000 miles on it and yesterday leaving my sister's wake the check engine light was on. the vehicle was bucking and stalled in the middle of a highway! I have my sister's funeral this morning and will need to go in my husband's pick up truck. I can NOT even being to explain how extremely disappointed I am! I've bought GM products my entire life, but I will never again purchase a GM vehicle.

We own a 2014 Terrain Denali. We used the luggage rack, for the first time, today. As we were driving home from a day of kayaking, the luggage rack came off the vehicle. This sent the crossbars, kayak rack, and kayaks into the air. We were very fortunate that no one was behind us, and everything went into the median. We had been transporting the kayaks on our HHR, and had no issue for the 8 years we used the HHR. We did nothing different, and feel the the problem was from the factory installed luggage rack.

Case No. 9-[protected]

Claim was submitted to GM Customer Service April 19th. We received a call from the service manager at Chapman Chevrolet in Payson, AZ on 05-10-19. According to him, he was working with GM Warranty Dept and was directed by Abigale (the first customer service rep), to go over my claim. He asked if I would be willing to contribute towards the repair of my vehicle. I told him absolutely not because I wasn't reponsible for what happened to my vehicle. He said he was told by GM to ask. He also tried to assert that I had never changed the oil in my vehicle. I told him that was incorrect and reminded him one of his service techs obtained a copy of the service slip for my last oil change and the car wash is directly responsible for the oil put in to my vehicle. He told me he would take the information back to GM and then call me back on Monday, 05-13-19.

05-21-19 Never heard back from Chapman. LMTC for Abigale at GM.

05-22-19 Called Abigale again and was told my case was transferred to Casilda and the customer service agent will leave a message with her to call me back.

05-23-19 LMTC for Casilda

05-24-19 LMTC for Casilda / Also spoke with a customer service rep and explained I am not getting return calls from Casilda and have left messages for 3 days in a row. I also explained I have not received any emails from anyone either. I also requested this matter be escalated to a Manager. I explained I wanted a call back that day. Customer service rep advised they would contact Casildas manager and have her return my call.

05-24-19 In conjunction with me reaching out to GM again, my daughter spoke with a Service Manager at Chapman who advised her that they received a letter from GM indicating GM would not be taking care of my damages under the warranty because we weren't willing to contribute towards the cost. We have not to this day, received any written communication from GM with any decisions regarding my claim.

05-25-19 ( Saturday) Called GM Customer Service and went over the details of my communication and told them I never heard back from anyone as a result of my call to them the day before. I explained my frustration and was puzzled as to why I could not reach anyone in management. The rep was going to leave another message for Casilda and her manager.

05-28-19 Received a voicemail from Mikala leaving no return phone number and no indication as to what her role is or what she was calling about.

05-28-19 (morning of) Returned call to Mikala and was transferred to Casilda. When I mentioned I was calling Mikala, Casilda told me Mikala transferred my call to her (without discussing any of my concerns with me) because she was my case manager. During my conversation with Casilda, she informed me the case should not have been assigned to her but to someone in California. I expressed my frustration and told her that my address and details of my case was no secret and they have had this information all along and there's no reason for it to have been assigned incorrectly to begin with. She proceeded to ask for details of my case so that, according to her, she could document the case file. She asked what it was that I expected from them. I told her I wanted GM to take care of the damages to my car. I was not responsible for putting the wrong oil in my car (if that in fact was the issue). She also requested more information about my communication with the dealership. I asked if the dealership had been communicating with GM. She said they were but she wanted to hear my version of the communication.

She told me Mikala would have to reassign the case and couldn't guarantee a call back today but would let Mikala know I wanted this handled as soon as possible and if I didn't hear from her, I would be calling again.

05-29-19 Received a voicemail from Mikala. Again, no return number provided and no details. I wasn't able to return the call right away as I was at a surgery center with my granddaughter for a scheduled procedure.

05-29-19 Received call from Casilda. She advised she was incorrect in what she told me before about the case being incorrectly assigned to her. She then said she needed 5 working days to work with the dealership and would call me Tuesday, 06-05-19. I did not hear from her not have I received any written communication.

Summary:
My car broke down and it was towed to Chapman Chevrolet. After inspecting my vehicle, I was told the wrong oil was used. I gave them the information for the place that changed my oil. They received a copy of the service slip and called me on 04-10-19 and told me they used the wrong oil and also told me I will need a new engine costing $6400.00. I have been dealing with GM since 04-19-19. It is completely frustrating that GM Customer Service has failed to handle my case timely. The case manager is never available and has consistently failed to return my calls. This matter has been open for close to 60 days now. My husband and I have been GM and Chevy customers for years. This is LITERALLY our first experience with GM Customer Service and I am NOT HAPPY about getting ignored and pushed aside.

Over the years, we have owned - GMA Yukon, Chevy Tahoe, 3 Chevy trucks(one of which we still have), Chevy Traverse and now this Chevy Cruz.
The damage to my engine is not my fault. The oil was changed in the vehicle and I'm completely perplexed as to why my warranty is not covering the damages. This has been a horrible experience and my opinion of GMC/ Chevy has dramatically changed. If this is how loyal customers are handled, I am happy to start buying from a different brand.

Your time and assistance in getting my case resolved is greatly appreciated. I am counting on GM to honor my warranty and repair my vehicle. I can be reached at [protected] and [protected]@gmail.com.

Respectfully,

Darla K. Keller

My 2016 GMC Acadia purchased July, 2018 was acting from time to time not turning on after fuelling the tank. THen June 3, 2019 it stopped while I was driving and had pre ignition after the second time it stopped for no reason. I called the dealer RB Fries Vandlilng Pa and Serice Manager Ken told me to bring ht ebehicle in as soon as possible. Long story short the Teck "found water intrusion on drivers'side from under head liner. Found blockeed drain for sunroof on drivers side of vehicle". Therefore the Purch solenoid was replaced. My complaint is that were were never informed to check to see if the sunroof area was clogged. I never had to do that with any other vehicle. It is not mentioned in the owners manuel to the best of my knowledge. My complaint is that this information should haave been disclosed to us when the behicle was purchased. My second complaint is if I had been told I would have maintained that drain. and I could have been rear ended if there were cars in behind me when the vehicle shut off. This disclosure IS IMPORTANT because of the safety issue. My vehicles have always been maintained. I have a 1987 Mercedes 560 SEL that has original paint and is spotless inside. I have a 1986 F150 that is in for body work. HOwever the original seats are spotless. Did I make my point.
This is poor conveying of something unique to the vehicle and full disclosure. I am a tax professional and must abide by Circular 230 by the IRS. I am also Code Enforcement Officer of FOrest City, Pa and must abide by the International Property Maintenance Code 2015 and the Ordinance adopted and enacted by the Borough. DUe diligence is most important by anyone and everyone. I am worried about the unseen damage that this lying water is and will appear in the near future. Rust is a very bad situation. When I go to the carwash which I do in the Winter I have the spray put on for Road salt etc. I pay the highest price for all the "stuff" the carwash has to insure that the car body is kept beautiful, clean and protected.

I recently brought in my vehicle to the dealer because I received a ticket for a non working tail light. I would like to note I have no idea how long this was malfunctioning because there's no warning light in the vehicle telling me of the outage. I have owned many cars and when other bulbs failed a warning light warns the driver so they can immediately know the issue and fix it. This is an LED light and bulbs should last a lifetime which could why there is no warning light. This is a serious safety hazard that resulted in having to pay $800 to fix this defective. The dealer explained this is a common issue and for a vehicle with only 45, 000 miles this should not happen and could lead to an accident and serious injuries. Because this is a common issue I would like the other light replaced and the cost of the repair to be covered by GM. I called GM and they were not willing to assist the case ID is 9-[protected].

I purchased my vehicle from friendly Chevrolet in Dallas tx, it was a lemon, I purchased the 2018 traverse new, as to it had been giving me issues since the 2nd week of purchase, advised the dealer that it would take off on its on, I almost hit a kid twice because of it, also on the highway would not go past 65, the dealer was rude, the gm priority care was rude, they told me to get another vehicle at my expense, they kept telling me nothing was wrong and no codes then they said check engine came on and replaced bcm key fob, and gear shaft, after received back called back as to they would never answer and I would have to call the salesman and tell him, I have never been insulted the way that this company has insulted me putting my life and the lives of others at risk the vehicle does not need to be on the road and they refused to buy back making me get another loan with no compensation, I was never late on payments and always early the vin number is 1gnerfkw9jj225696, I would like compensation or adjustment on new loan

p. O. Box
hague, ny 12836
june 4, 2019

general motors corporation

subject: service on 2015 tahoe

to whom it may concern:

on april 15, 2019 my tahoe was taken to boniface-hiers chevrolet in melbourne, florida for service . I.E., oil change, tire rotation and advised them that the outside window trim was loose, that the e-brake cable was hanging very low and that there was a clicking sound in the engine.

The oil was changed, tires rotated and they temporarily
tied the cable up as they needed to order a clip (p/n [protected]) for the cable and said there was a major problem with the air conditioner.

Without anything being completed to satisfaction on the cable and without anything being done to the air conditioner the total bill was $389.36 which i thought was outrageous. Since we were leaving for new york i decided to wait to go to our regular dealer, christopher chevrolet in ticonderoga and have them put the cable clip on and also re-check the air. We never had a problem with the air so that seemed strange to me that i needed major work. As it turned out with the diagnostic tests at christopher the clicking had to do with the high pressure fuel injectors and not the air conditioner.

After boniface-heirs "fixed" the problem with the window trim ($144.93) the same trim came loose on our way to new york and the job had to be done over. Christopher chevrolet (who we would highly recommend to anyone and have been customers of theirs for many years) found that the trim was in fact not new and was
cracked at the top where you couldn't see it under the molding. This was on the driver side of the car. They also found that the trim was loose on the passenger side as well and fixed both sides ($100.73).

We have dealt with the dealer in Melbourne for several years and up until this year it was Rossner Chevrolet which we have nothing but good to say about their service and customer relations. I must say that we are most disappointed with the new dealership and will not be going there in the future. I have had four Tahoes and several miscellaneous other models of gm cars and my husband has had five pickup trucks plus other models; so, as you can see we are devoted gm buyers. Our question at this point is: where do we go for service while in Florida? we winter in the Sebastian, Florida area and this was the closest dealer.

I have not written a grievance letter to Boniface-Heirs as I
didn't feel comfortable doing so and felt that general motors in general should know of the problems i had.

I do think that Boniface-Heirs should make some sort of restitution in this matter since i had to have some of the same things done the second time..

Thanking you in advance for your time and attention to this, I am

Very truly yours,

Shirl J. Van Kleeck-Vickerson

All 4 wheels are chipping as per the attached photo.
I would like to either get new wheels at no charge or have the dealer fix at no charge.
I have purchased an extended warranty to 125, 000 miles.
47, 000 on the car now.
I'm very happy with this car but not with what's happening with the wheels.
I believe that this shoud not be happening at all. Especially since the car is only 3 years old.

The problem that I am having is that my heater was not blowing hot air. The dealership repair dept changed a couple of parts but it was still was not working properly. I took the Yukon back because it was working properly even the service manager agreed that it wasn't working properly but said it wasn't anything they could do. Now the rear air conditioning is not blowing cold air. The problem must be connected. The air vent doors must not be closing completely.

2014 3500, DEF has been worked on at 96k miles and they changed heater and the spray nozzle at the exhaust. The DEF has been worked on 3 more times since and I only have 112k miles on. Now the dealership says I need to change the spray nozzle in the exhaust again and want me to pay for it. I have been buying GM since 1978 and have bought numerous duramax 3500 3 to be exact. and have only had issues with the injectors on the 2nd one and GM took care of that. Why is it that the DEF issue was extended to 125k miles now hey want me to pay for something that was replaced 16k miles ago this is not right. Now after the last check engine light the transmission would no come out of 2nd gear and then ABS light came on and the brake light. This happened 2 weeks after I got the truck back from the last repair I need your assistance on the 1500.00 that they are saying it will cost to do the repairs which i do not believe is mine to pay to do the repairs I have never ever had an issue with my other 2 Allison transmissions before and the went well over 200k miles on each. If this is the way that I supposed to be treated after always talking good about GM and GM has always treated me fairly and I would expect nothing less now. Please respond and tell me what GM will do for an preferred customer.

Good morning. My name is Kelly Brockel. I am inquiring about the case number listed in the subject line on a 2015 GMC Sierra VIN# 3GTP1VEC8FG464458 .
I am the owner of this vehicle which was taken in for service due to a misfire on cylinder #7. Upon inspecting the truck the dealership I purchased from installed a new injector. This new injector did not cure the misfire. It was at this time that the vehicle was transported to the local GMC dealer / service center (Rick Mathews GMC) in Brooksville Florida. After diagnosis of the vehicle I was contacted and told that the repairs needed would not be covered under warranty due to what they state is an aftermarket calibration. I purchased this vehicle used in November of 2017 and after taking ownership I discovered horrible driveline vibrations. I did research and found that this was/is a large issue with these vehicles that seems to have no resolution or readily available fix. I replaced tires which help slightly, but the truck is still horrible to drive at highway speeds. I traded in a 2007 Sierra with 150k miles on it that never had a rattle or vibration of any kind, so I found it unusual to be having this problem until I researched it and found that there are literally thousands of complaints online of people with the same issue.
Around June last year the truck out of no where would barely run and almost left my wife stranded (this is her daily vehicle). We managed to get it to the dealership. The repair was a complete bank of direct injection injectors which was covered under warranty. Whether it was still a manufacturers warranty or the extended warranty I purchased on top of the sales price of the vehicle that covered the cost I am unsure of.
This all brings me to present. It appears the truck has had a lifter failure on cylinder #7 which is a cylinder that is used for the Active Fuel Management or Displacement on Demand. I once again researched and found that this is an issue that goes back to the introduction of this system with lock pin failures, oil aeration/low oil pressure.
I have found old service bulletins PIP4138A / PIP4568S, and the current bulletins of TSB# 15-06-01-222F and 15-06-01-002C. I have changed the oil every 3-3, 500 miles with Mobil 1 Dexos and a quality filter.
I am unsure of wrong calibrations found, but as stated I purchased the vehicle used. I am highly disappointed to find I am possibly responsible for a several thousand dollar repair for an ongoing issue that GM can not seem to correct. The number of failures is staggering. I also looked into the Magnuson-Moss act. I am stunned that a warranty claim on a long time know issue is being denied as there is no proof of the reported conflicting calibrations that would lead to this failure.
I have owned GM trucks for the past 25+ years with great loyalty, and many enjoyable miles, but this latest truck has been a huge disappointment. This is especially true after researching and discovering the many problems that are plaguing thousands of owners that have no resolution.
I welcome a response and explanation to my concerns pertaining to this matter.

Thank you,
Kelly Brockel

My name is Bruce McGettrick a GM retiree. My 2018 Traverse was involved in an accident at the end of April. It's been sitting in a repair shop since then, do to a national back order of repair parts. Purchasing is not considering service parts requirements when negotiating contracts with production suppliers. I know this, as I was involved in GM order to cash processes for 41 years.

My insurance company (much like all of them) only allows 30 days for a rental vehicle while my car in being repaired, we're way past that now

Customer support thinks the first two parts might ship the week of 6/3, a month late, I asked if they would expedite shipping, they said they can't and didn't even have an idea as to who to talk to. That's some support organization LOL. I hope someone actually reads this and it doesn't fall into a BLACK HOLE with a robot response .