General Motors
Reviews and Complaints

On October 1, 2018, I was driving along a curvy roadway when I abruptly last the power steering in my truck. I had a difficult time maintaining control and finally was able to make it to the dealership. The truck has 26, 430 miles and is out of warranty. The dealer repaired the vehicle to the tune of $712. for a new steering gear. Said the steering is electronic. I am very upset. I am a long time GM customer. and would expect better long term service for this type of truck. My brother-in-law had the same problem with a 2018 Traverse in Florida on a six lane highway. The dealer said there are no recalls. GM has a big problem if this is happening in other places. The service people seem to know that the vehicle was not equipped with power steering that I have been accustomed to.

My name is Alexis Melendez Santiago. I was at the dealership this past Tuesday, October 2nd. I was there with my wife trying to lease a car with the idea of lease the car with PenFed. A few times I asked to lease with PenFed and I was told that I should wait for Finance Department (Hamza Aziz). Mr. Aziz told us that the lowest percentage available for me was a 7.5% with TD Auto Financial. He never gave us the opportunity to call PenFed. He just told us that we can refinance the car with PenFed. We signed the documents and drove the car home.

Next day, my wife returned to the dealership and asked Mr. Aziz why we had an interest percentage so high and his answer was that was the lowest percentage he had found and never told my wife what were the other banks percentages.

We came back to dealer on Saturday October 6th with a few questions about the finance decision and the percentage given to us. We were received by Ariel Sandy. When I inquired about the other banks percentages, he told me that the other banks had higher interest and TD Bank was the one eith the lowest interest percentage. Then I asked him to see the other banks offers and he just told me "no". I asked why and he said "because I dont have to show it to you, cause I don't want to" in a very rude way. I asked again why was that and that I have the right to see what they offer me and he started to talk with an aggressive and rude attitude. He start rising his voice and said that if I signed the contract I could not do anything. All of this in front of my son. Then I kept quiet and he started to talk to my wife when suddenly he said I was recording the conversation and left the room.

After that, my wife heard when he said to Nelson Lopez "by law nobody could talk with those inmigrants". Then Nelson said to my wife "by law I can't talk with you".

This needs to be addressed because we felt disrespected and mistreated. I hope I can hear from you soon.

Respectfully,
Alexis Meléndez Santiago

My FIL bought this 2008 Chevy Impala LT Vin # 2G1WT58N781371177 New from Brown Chevrolet in Montgomery, W.Va. Since his passing in 2016, my wife and I have owned it. In 10 years ownership, the vehicle has 91338 miles on it, nothing for 10 years ownership. Here lately the car will not start, it will display on the dash, "Starting Disabled Service Throttle", and "Engine Power Is Reduced", with an engine light on the display too, does not try to start, or crank. After researching the Internet, I'm surprised Chevrolet or GM have not recalled this issue, appears from information I've gathered, 50-75% owners of these Impalas have this issue. My request, is, can you help me resolve this issue? I've been loyal to the Chevrolet brand over the years, bought new 76 and 78 Chevrolet Chevettes, new 91 Chevy pickup, new 93 Chevy Van, 2001 Chevy truck, 2015 Chevy truck new. It will be interesting to say the least what your response is to help me with this Impala issue, thank you.

Dennis D. Mullins
1113 South County Road 42 West
Rockport, Indiana
47635

Phone- [protected]
Email- [protected]@roadrunner.com

My truck is 3 years old the air conditioning just went out in it I've looked online there are many complaints yet GM has not recalled it knowing there is a problem and this makes me very angry because I have been a loyal customer to GM for 30 years. GM acknowledges there is a problem because they've extended the warranty on certain vehicles at that point do the recall in make it right for the customer. I would not nearly be as upset if this was not a common problem in these years of vehicles 2014 to 2015 But since it is a common problem I don't think I should have to eat the cost.

In April of this year, I purchased a brand new 2018 Chevy Sonic from Penske Chevrolet and was awarded 20000 Chevrolet points to purchase accessories with. I ordered a set of GM made window vents. When Penskes Service Department installed them, they broke the rear passenger vent and did not bother to tell me. I went back inside and complained and s second set was ordered. I was assured that I would be contacted when they arrived and was not. I called 30 days later, only to find out that they had been there 29 days. When I went in the second time for the replacement, they did not tell me it was flawed. I filed a report with them again and was told by Shannon P. That she would send a technician to my house to replace them. 45 days later, I emailed them again on the status and was left a voicemail that resulted in nothing more than me being told that I should just remove them, because they are all flawed and I would not be happy with them. Guarantees were made and broken. Now I am being harassed by Shannon, because I let her know I was filing a report against them with GM. I bought GM because my father is a retired GM employee, not to be lied to about products and services. I have informed them that they have lost any future business with me and I just wanted what I was guaranteed. I haven't had a brand new car in 25 years and I want it to be nice! This dealership got the sale and that's clearly all they care about.

I got into a wreck July 27th 2018 and have been in a rental since July 30th 2018. My truck has been at the auto body collision center since August 1st 2018 and is still there till this day. GM is now paying for my rental which is appropriate but its now going into my 3rd month with no changes to my vehicle status. The part I need is in back order and there is no ETA of when that piece will come available per Renee the senior advisor and Makayla which is above Renee. I suggested 3 options; 1. to trade in my truck because technically it is defective, 2. pay my truck note for me due to me not driving that vehicle and haven't for the past 2 months or 3. find and rush order the piece so that my truck can get fixed. They already denied the trade so I will be looking to see what else they decided to deny or approve. It just makes no sense that they are not willing to help me when there is NO ETA ...AGAIN NO ETA of when this part will come available. I've been a GM owner since 2015 and have never experienced a car accident ever in my life and GM is making this process even more difficult for me. I will be contacting my attorney as well to see what next steps will be advised since I'm getting no help currently .

I purchased my vehicle in 2012, a pre-inspected vehicle from Pat O'Brien Chevy Dealership in Medina, Ohio. Since June 2018, I have had serious issues with my car stalling out at red lights/stop signs. A very, very dangerous thing to happen when driving in rush hour traffic. I came very close to being involved in 2 accidents. The dealership has replaced the throttle body unit; wiring harness and the brake pedal sensor. Spending close to $1, 000! in repairs and the problem is still not fixed. The vehicle had to be towed and is again going to be inspected to find the issue. How many times and dollars does it take to get this resolved? Why in the world would GM not issue a recall letting vehicle owners know about this very serious issue? People can be killed driving home from work and their car stalling out in mid traffic! From what I understand, this is a Known issue with Chevy Malibu's. I have owned Chevy vehicles all my life. If this issue can't be resolved, I don't know what I will do. I deserve to not have to pay for any further repairs. I just really don't understand how the Dealership can't fix the problem, I only have 75, 000 miles on my car! Please help me...please issue a recall!

I have been given the royal runaround by the service department at two different dealerships.
My 2014 Sierra has a tailgate dampener mechanism that has failed 8 times since taking delivery. Several of the plastic bushings have disintegrated and have been replaced under warranty by the service department at Martin Cadillac in West Los Angeles.
Now they think the entire tailgate needs to be replaced but they have stopped returning my calls.

Martin Cadillac, GMC (service dept)
Bruce Brennan
[protected]
[protected]@martincad.com

Penske Cadillac, Buick, GMC (Dealer)
18600 Hawthorne Blvd
Torrance CA 90504
[protected] (Office)

In August I brought my car to Alfred Matthews in Modesto CA service department and met with Sergio Chavez. They decided my car needed a new rear differential(Part #[protected]). On August 25th, this part was ordered and I was told they would not receive it until the end of September. In the meantime, I am driving a car that rattles like it is falling apart. My business takes me up and down the valley raising money for politicians and I do a lot of night driving. I do not feel safe doing so. I called Sergio last week and again today and he is still not able to find out from GMC when the part will be shipped. I find it absolutely unbelievable that GMC cannot produce a part in 35 days, let alone let Sergio know when we can expect it. Sergio has been absolutely more than accommodating to me and I know it is not his fault. However, someone needs to let Detroit know that they have a problem keeping their faithful customers buying another Cadillac. I have owned a Cadillac since 1976. I don't know if you are able to assist me in solving this problem, but I thank you for anything you may be able to do.
I am very disappointed in your Detroit service dept or any other you may have on the west coast. I am beginning to understand why my friends have all replaced their Cadillacs with a Lexus.
Please feel free to call me if you have any questions.
Donna Dami
Events Unlimited
PO Box 576473
Modesto, CA 95357
[protected]
[protected]@comcast.net

Hi, I bought a used Chevrolet 2008 Suburban March 2018. It had 119, 000 miles on it. Shortly after buying the vehicle we found we had to put in 2-3 quarts of oil prior to the next oil changes. This has been an ongoing issue. The dealership replaced the valve cover as this is a known issue with these 5.3 liter motors. It did not fix the problem. We had to have a few spark plugs replaced and the mechanic told us that the plugs were soaked with oil. The mechanic said he has seen this many times and has replaced many motors because of the cheap rings used. The mechanic advised we dump the vehicle as we will have to eventually put a new motor in it. Well I am not one to dump something like this onto another unsuspecting individual that a dealership may sale to if I trade the vehicle in. The 6th cylinder has now collapsed and I have to put a new motor in the vehicle. This is due to cheap rings put in some of these motors from a particular factory. It has come to my attention that General Motors is and has been aware of the issues with the cheap rings used in these motors causing this problem. The dealership has treated me fair in some instances by getting me a new motor for $3, 400 dollars, but I feel GM and the dealerships selling these vehicles have known about the problems and should be warning individuals that buy these vehicles of this problem. I feel the dealership has some responsibility as do I to fix the problem, but I think the dealership should not be charging me labor to put the new motor in based on the fact that both GM and the dealerships are and have been aware of this problem and give no warning to buyers. I will have to take a loan out on my 401K to pay the dealership $5, 500.00 to fix the vehicle and I have only owned this vehicle for seven months. I have been a fan of GM vehicles all my life and have bought many, but at this point I would be very hard pressed to buy another GM product. Sincerely Gordon Snow [protected]

I own a 2012 Buick Regal. I bought it March of 2013. It has been a great car, until a few months ago. The car has been running loud and making strange noises. Had it in for an oil change and the mechanic said to have the noise checked out. A week later a light comes on and I have a mechanic look at it. It's the timing chain. Expensive to fix! So, it's currently in the shop, no choice. Can't afford a new one and can't not have a second vehicle...so then I turn to the buick forums to find that this is a very common problem for the 3.6L motor that is in this model. This fix will cost me over $1, 000! There was no communication from GM to inform consumers of this problem and no recall to have it fixed. I would like for GM customer service to let me know what options I have to have some kind of reconciliation for this defect in the build of this motor. Thank you.

VIN=1GKS2CKJ5FR568215

The car with 24k miles had an oil change and tire rotation at the dealer. The dealer said the brake pads had 6mm of pad and there was plenty of life left; only 4mm of pad in 24k miles. At 29k miles the brake pads were at zero with damaged rotors. We lost significant braking ability. Les Schwab charged us $551 to replace the pads and rotors. The local dealer said this is common on Cadillac and Yukon. The fact that the pads wore so quickly, a loss of 6mm of pad in less than 6k miles, is a major safety concern.

First I want to make sure you are aware of this safety issue.

Second I ask for reimbursement for this unexpected cost.

Regards,
David Nettleton
1724 Woodhaven Circle
Roseville, CA 95747

I was in this dealership over the weekend and overheard them paging the word Babi I over the load speaker. This comment is racist, and offensive. His is a place of business that I certainly won't frequent again. I contacted Miller Buick GMC on the following business day, but was basically blown off by the woman on the phone. I am extremely upset that in today's society this sort of behavior still exists and more appalled that this business allows it to go on.

In November of 2015 I purchased this GMC truck from Moses GMC in Barboursville WV. My previous trucks had all been Ford trucks. I purchased this truck based on recommendations of a good friend of mine who works at that dealership, resale value, and primarily because it was approximately $4000 less than a comparable Ford truck. I also once had a GMC Yukon for a company vehicle that rode nicely and had minimal issues.
I not only use this truck as my primary vehicle, it is also my work vehicle. I receive partial compensation from my company for this. Overall up until recently I have not had any issues with the truck except that last year in order to pass our WV state inspection I had to have the ball joints replaced, which cost about $600. I have never owned a vehicle before in my life that I had to have that work done in order to pass state inspection (I will be 55 this fall).
I have been in industrial sales now since 1982 and I have driven many vehicles for work in that time. I was in management for 10 years and I was involved in what vehicles were chosen for the salesmen to drive at that time also. Ford and GMC were the primary two choices. The only vehicle I have had in that time I had serious issues with was a Pontiac Bonneville, until now.
On August 20th I took the vehicle to Moses GMC in Charleston WV for the 100, 000 mile service, which cost $1825.09. All the major service has been done at the dealership, I have had a few oil changes performed at a local Pennzoil location.
A week ago, the vehicle started acting up, making noises and kind of jerking when accelerating and a whining sound. This continued to get worse and I took it into the dealership this week to have it checked. I was informed yesterday that the entire transmission has to be replaced at a cost of $4300.
So I guess I just spent the money I saved by not purchasing the Ford in the first place.
It is difficult to believe that the transmission could be serviced with new fluid and everything at 102, 578 miles and then at around 105, 000 miles there are metal shavings in the fluid and the transmission is being replaced. I did not write down the exact mileage when I dropped the vehicle off but it was around 105, 000. The vehicle is still at the dealership, they can give you that information.
80% of the miles put on this vehicle are highway miles for work. I do pull a small fishing boat with the truck on occasion that weighs around 3000 pounds. I have done nothing that should have affected the failure of this transmission.
Our company wants us to drive these vehicles until we reach approximately 150, 000 miles. If I trade before that time I am going to be upside down and losing more money. They do not cover these repairs, it is coming out of my pocket.
I take very good care of my vehicles for work as I cannot do my job without them. This has also kept me from being able to do my job for one week while the transmission is being replaced.
I expect GMC to cover the cost of replacing this transmission.
I am also very concerned now what is going to happen over the next 18 months or so until I reach the time to trade this vehicle in.
GMC's response will determine if I ever purchase another GM vehicle or recommend them to any of my co-workers or those I know.
This will be over $6000 spent on this vehicle in just over a one month span with just 105, 000 miles on a well cared for vehicle.
I look forward to your response.

I'm writting to let GM know it is very dangerous to have the stabilitrack system tied to up the way it is electronically to affect the gears of accelerating/decelerating. The Stabilitrack notification has come up twice since i've on my car over 3 years and it jerks when this notification comes on which is not safe at all. Please please please change this as it can cause someone to wreck on worse.

I am the owner of the above 2014 Cadillac that I purchased from Central Cadillac in Houston, TX. I currently have just over 56, 000 miles. The warranty expired at 50, 000 miles. At about 52, 000 miles, the LED lights went out on the passenger side. I went to Central Cadillac and asked for warranty coverage and was told it was out of warranty, but they would submit it to Cadillac since it was so close to the warranty period and they have seen Cadillac cover things like this in the past. However, after several days with no response from Central, I again contacted them to find out Cadillac's response and was told they refused to honor the claim. I was also told it cost about $1, 500 to replace the headlight.

I submitted to them that this car had just gone out of warranty and an expensive Xenon LED headlight such as this should have a longer lifespan than 52, 000 miles and less than 4 years. That it went out just outside of warranty is cause for concern and I was hoping to get some help from Cadillac with its replacement.

I have no idea if Central actually submitted the claim or how the claim was submitted. I was just told a flat "no" from Cadillac.

I let the matter go for the past few months thinking I had no alternatives. A body shop informed me of the General Motors Complaint Board and suggested I submit a claim to you, which I am now doing.

I assume that you can find a full record of this using my Serial Number and/.or contacting Central Cadillac. If more information is needed, please advise.

I request your assistance in addressing this matter for me and getting Cadillac to approve replacement of the headlight under warranty.

Thank you.

I responded to an ad on the Cars For Sale site for an 1981 Jeep CJ5 offered for sale by Hulett Motors in Camdenton Missouri. I had numerous emails and telephone conversations with the sales consultant Jon Liou concerning the condition and driveability of this vehicle. The Jeep being sold had no rust on the frame, no problems mechanically and to quote one email " this is not a project jeep". It was the fact that the vehicle was being sold by a GM dealership that prided itself on its 50 year history of sales and service that convinced me to go ahead with the purchase. The price agreed to was good based on the information I had believed to be accurate. I also have a copy of the Missouri Motor Vehicle Inspection Approval Notice issued by Hulett Motors as an inspection station stating no defects. When I finally got the vehicle in my possession and to my mechanic for a safety inspection is when its true state became apparent. The brakes needed a considerable amount of work to meet the minimum inspection guidelines. The most devastating part was the amount of rust on the jeeps frame. An inspection by a body shop to patch the problem areas came back as a total frame failure. I sent Jason Hulett ( dealership owner) this information and was told that "the vehicle was sold as is" and "the price it was sold at made it VERY competitive in the market." He also said "the Jeep was fully inspected by our GM certified technician and fully passed the requirements set forth by the state of Missouri to pass inspection". This statement itself does not support the "as is" classification he is saying the vehicle was sold under.
He would not answer for the fact that his dealership had lied about the vehicle condition to make a sale and issued a passed inspection notice. I am now having to have the frame replaced at a cost equal to the selling price of the jeep, or sell the vehicle "as is" which it should have been advertised as initially. Do not trust this dealership to stand behind its sales and be wary of any certification generated in house.

I have a 2008 Buick Enclave. I purchased it used March 2018. From Jeff Wyler Eastgate Automall. I purchaced a extended Electronics warranty. the salesmen and the underwriter BOTH said "yeah you want to have that electronics warranty there is a lot of electrical parts inside there that probably cost a lot to replace." I return July with the complaint that the stereo sound, door chime, turn signal, navigation, and Onstar, has no sound. I was then informed that the extended warranty I purchased for this type of issue, only covers electrical parts on the motor. So, I purchased a warranty to protect all the fancy electronics inside my car, to be told that it does not cover ANYTHING inside the vehicle. I was misled at the signing. When multiple people said, and I quote, "Yeah, you definitely want that warranty those electronics are expensive to replace, one little sensor or button in there could be $200" now I have a factory amplifier that has been tested and is bad. That my so called warranty will not cover. I have read multiple complains on many forums and it isn't considered a recall. I am very upset that I purchased this vehicle with all the bells and whistles. or in Dealership terms "fully loaded" yet I cannot contact Onstar in the case of a emergency, I can not listen to my Sirius XM that I pay for every month, I can not use my navigation, that the car comes with, nor can I use the navigation provided by Onstar. I do not have chimes for seat belts, low gas, too close alarm for backing up. this is very Frustrating! I have 2 small children. Both under the age of 4 and in any situation I am unable to contact emergency personal due to a faulty Amplifier. I feel that this is a issue that should be resolved by GM. The car may only 10 years old but, the car is only 6 months in my possession.

In April 2018, we went to Milnes Chevrolet, Imlay City MI to look at new cars.
We found a 2018 Equinox that we were interested in but did not like the chrome trim in the front seat because it was blinding when the sun hit it. We showed the salesperson, Kyle Smith, the trim on my 2015 Equinox that was brushed nickel trim which was dull and did not reflex the sun. Kyle assured us that they could paint the trim on the 2018 Equinox. He said we could pick out any color we wanted - to match the trim of the stitching in the seats or whatever we wanted.
After we signed for the 2018 Equinox on April 13, 2018, he told us that they could not paint the chrome trim. We signed a "WE OWE" waiver.
The waiver read:
Chrome Trim in Front Seat Area - Paint Duller Color *
This waiver was only valid for 30 days. We called continually within those 30 days and nothing was done to take care of this problem. We called up to and including last month because Kyle said he would get back to us.
Kyle Smith told John that he found an outsider to take care of this problem but there would be no guarantee or warranty on the work done. The only other offer that was made by Kyle was to Tape the Trim but there was no warranty on this if anything happened to the tape.
We financed $29, 812.72. This is a lot of money to have a car that we have a problem driving because of the glare from the sun shining on the chrome.
We would have never signed for this vehicle had we known that this problem would not be taken care of!
Please advise. Thank you in advance.
John and Deborah Morgan
2362 Long Lake Road, Lapeer MI 48446 / [protected]

Purchased a certified remanufactored transmission on 9/10/2018. Received trans on Wed. 9/12/2018. Transmission was installed on 9/17/2018. Mechanic said that there is a problem with shifting ( it's an automatic ). Something inside was not working right. Trans come with warranty and the next 9/18 I took it to dealership ( Bellamy Strickland in McDonough, GA) and they are saying it will be at least a week before they can look at it. Next day service advisor and the detent cable was bad; mechanic who installed said and showed me this cable and that it is working fine. Dealership wanted over $300 to replace. I chose to replace myself even though what mechanic said and also a Chevrolet parts guy ( I took old cable out and took with me) agreed the cable was in good working condition. I purchased new cable anyway and installed some day 9/19. Told Bellamy's trans mission guy (he gave me my key to test drive) that transmission was still doing some thing. Now they are still telling me a week out. This isn't right. They started to do trouble shooting and when I choose to do the unneeded repair now they refuse to look at vehicle. Seems they started repair workorder and when I did my own repair ( cable from GM cost $60) now that have put me off.