General Motors
Reviews and Complaints

We own a 2012 Chevy Volt, VIN 1G1RD6E40CU127136. On 9/24/18 my wife took the vehicle in to have the oil changed and to have the service department at Apple Chevy in Orland Park, Illinois to look into a "Service High Voltage System" warning light that came on a few days earlier.

The dealer initially claimed that the car had experienced a power surge and that the repair was not covered by warranty. We plug the car in at home, the charging unit is fine, there are no other issues with any electronics at the house, and the house has a whole house grounding system. We also have a smart meter and when we were about to contact our electric provider the service department backed off of the power surge claim. Instead, they proceeded to tell us that the component that needed to be replaced was not covered by warranty. We asked how could that be, given that 161 component parts related to the Volt's electric system are covered by the 8 year, 100, 000 mile warranty, and we also informed the dealer we'd like the failed part back to have it inspected. Then my wife was told that the car's computer required an update, at a $290 cost, and that wasn't covered by the warranty. That price was dropped to $149.95 when she complained. We also asked for the error codes, which were P0AA6, P1FFF, and P1E00. The dealer then contacted the district manager (they claim) and determined that the repair (whatever it was) was covered by warranty.

We were also informed that they recommended a coolant flush (for $159) and some work on the brakes (rear pads and rotors for $496.84 and brake flush for $134.95). She just had the dealer do the oil change done, and they purportedly repaired the issues with the error codes, and she left with the car.

The entire experience really has a foul sense to it. Apple Chevy is, at best, very incompetent (a service bulletin addressing the error codes pretty clearly shows its a warranty issue, and that bulletin was provided upon request). Alternative, this was a blatant attempt to rip off the consumer (and possibly also take advantage of a female going in for a car repair). We both suspect the latter, although incompetency is not being ruled out.

Many people don't trust car dealers and their service departments, and based on our experience, with good reason.

Gm dealer had trailblazer 6 weeks unable to repair or locate problem no loaner or rental available no info on what they did or where to get fixed no communication with supervisors or tech no response from owners at Jones Gmc in Savannah TN, only people willing to talk are sales, treated very poorly service dept unwilling to help tried to return vehicle without brakes didn't take it in for that! need answers

A known problem with the instrument cluster which is a safety issue when you consider the speedometer, tach and fuel guage no longer work. This should have been a recall item and I would like mine replaced. I have notified GM in the past and they have declined due to higher than normal mileage but it started malfunctioning with 40k miles. This should be repaired before an accident and lawsuit eventually occur.

Starting at 18, 000 miles my truck started learching and surging at low speeds, it was difficult to drive in the city. My fuel milage went from 20 mpg. to 13 mpg. I have had it in to the dealer 2 times and they said there is nothing wrong. They said it is my driving habits. I have found that if I drive the truck in a low gear at 3000 RPM for 20 to 30 minutes my milage goes up. I need to do this every 150-200 miles. This is very frustrating as well as expensive. If this is the norm you should be telling customers that the Duramax is not made to drive in normal City- Highway conditions. I live 10 miles from Helena so its not like its all city driving. I would appreciate any information you could give me,
Thanks for your time
Don Eblen
Triple E builders
Helena, Mt. [protected]
Dealer: Chevrolet of Helena Mt.

Just wanting to know why diagnostic fees are so high? If you need service the money doesn't go towards prepares. Also why a fee for every issue? At some dealership a loaner are free some you have to put a deposit on hold. I have had a leak on my sunroof repaired being the third time since I have had the truck. The other two times with being very disappointed and frustrated general motors has paid for it. Not understanding why the roof keep leaking

I don't believe there was a recall for the Equinox just shutting off while driving the car.
If there was I never received a letter. I purchased three Chevy's 2 of them were Equinox. I will never buy a Chevy again. I almost got hit in the back several times due to the car just shutting off when you slow down. It also cost me $450.00 to fix it.
I don't feel this is something the consumer should be paying for. I also read several people having this issue with the Equinox.

July 17, 2018, while on vacation somewhere in the middle of California, my vehicle shut down, engine light came on and had to pull off the side of the highway. Unable to start the truck, I called for a tow to the nearest GM dealership for diagnostic check and used my AAA membership (vehicle beyond bumper to bumper warranty). 57 miles later and a $877 towing bill, my family and I arrive at Steve's Chevrolet in Chowcilla. The diagnosis was a complete fuel injector malfunction sending metal into the fuel system causing the need for a complete fuel system repair (appx. $8000). Thankfully this fell under the power train warranty. I contacted GM reference the tow fees, and they advised I should have contacted GM roadside assistance instead of another tow service, even though I had no idea this was a warranty issue. I submitted the tow bill, proof of purchase and my vehicle registration as requested. Steve's Chevrolet submitted all paperwork per your request. Two months later I get a refund for $235 and was told by GM, I was lucky to get that. They are standing by that I or any other customer with a malfunctioning vehicle should know when a malfunction falls under warranty and call roadside assistance. All I am asking is for GM to do the right thing, Refund the entire tow cost, since I have found this problem to be extremely common. How is the common citizen to know when a vehicle malfunction is going to fall under warranty, especially when the vehicle is outside the standard bumper to bumper warranty? A dealership near me has stated they are repairing this type of problem twice per week minimum. Claim number 8-[protected]

I had my 2017 GMC Sierra sent to Bill Cramer GMC for repairs after an accident due to my belief the a GM dealer would be best equipped to do quality/timely repairs. My vehicle was taken to Bill Cramer GM on 06/29/2018 and approval to repair was provided by Progressive Insurane on 07/05/2018. The estimates showed 108 hours of labor. There have been 2 additional requests to Progressive for expanded scope due to additional discovery. Both times Prodressive was prompt to respond and approve. The original completion estimate was repairs being completed on 07/27/2018. On 07/25/2018 I was contacted by Progressive stating repairs would be completed on 08/17/2018. I was upset but understood the slippage of schedule due to discovery of additional scope. On 08/16/2018 I called Bill Cramer and was told it would be several more weeks. At this time I was told there was additional discovery and could not be provided a date. On 09/04/2018 I visited the dealer to lay eyes on my truck. I was shocked to find that only a portion of the rocker panel had been cut away. The repair shop manager stated that all parts were there and the cab and dash would need to be removed to make the repairs. I was told it would be another month.

I returned to the dealer on 09/17/2018 to find only work that had been performed was the cab was removed but dash was still in the cab. The performance of this GM dealer is completely unacceptable and I have never experienced this type of performance in the last 36 years of being a loyal GM buyer and owner. I am currently the owner of 3 GM vehicles that were purchase new and I am due to replace one. My question is does GM have different standards in Florida than Illinois? Every transaction in Illinois the dealers are concerned about getting all "5" on the satisfaction surveys. If there are different standards in Florida I will no longer be buying GM products. Please get involved with Bill Cramer GMC to ensure the right focus is placed on the repair of my truck. No one should ever have to wait 3 months to have a vehicle repaired.

I purchased my 2005 Corvette Coupe from Vaugh Automotive in Ottumwa, Iowa late March, 2016. The vehicle had 11, 500 miles on it & presently has approximately 39, 000 miles on the odometer.

The problem is that, quite frequently, the vehicle won't come out of park. I've researched this on various web sites. There appears to be several different fixes for this problem.

Since this is an obvious problem on many C6 Corvettes my question is. Why has there not been a Recall to fix this problem? It can cause great danger to the driver & passenger & is extremely frustrating to the owner/driver of the vehicle.

The problem is getting more severe the longer I drive the car! I'm expecting no less than to receive a notice from General Motors to take the car to a reputable General Motors Dealer to have this problem repaired at no expense to me! Waiting to hear your response!

Sincerely,

Noel Mues
P.O. Box 541
405 Main St
Arapahoe, NE 68922
[protected]
[protected]@unl.edu

I am the owner of a 2015 Cadillac Escalade premium edition. Since I purchased this vehicle in 2016 I have had nothing but problems. Initially I was noticing problems with my transmission especially at take off. I have taken the escalade in on various occasions and have been told various times there was "nothing wrong with it." At one point I had a reprogramming and torgue convertor change which still did not correct the problem. I then had my power steering go out while driving which almost caused a collision. Then my air conditioner went out and my vehicle was in the shop over a month waiting on a compressor which was on back order. I also again asked for transmission to be checked since it was still having the same problem. IN the past 6 months the chrome has started peeling off of all of the wheels and NO abrasive chemicals have been used on the vehicle. My side panels on the interior doors began to come loose and the door lock cover on the drivers side broke off. Now the vehicle is back in the shop as the ride was quiet bumpy and am being told the strut is locked up and needs changed. Also being told my transmission, which yes I complained about yet again, now needs completely changed out. I have had enough of all of the problems with this vehicle. I have made attempts to discuss with dealer and have yet to find a solution. I no longer want to pay for a $100, 000 vehicle that appears to be put together no better than a $5, 000 vehicle. This is unacceptable for a cadillac. I am asking for assistance in this matter as my vehicle is now outside of warranty and the extended warranty is calling this all a pre-existing condition considering my previous complaints.

I took my car to Capitol Cadillac in December 2017. I spent 3500.00 dollars for repairs they rotated my tires from front to back, They are not suppose to rotated my tires that way. I drove my car like that for nine months. When I went to get my oil change at Just tires they told me my tires was rotated wrong. I called Capitol Cadillac took my car their they acted really stupid my gear shift was acting up and I thought it came from the tires being on wrong. They never apologize they charge me for rotating. I will never take my car to Capitol Cadillac nor will I referr my family and friends they make to many mistakes he said if I was having problems why didn't bring my car back. I have been in NC taking care of my mother. They to charge me to look at the gear shift no way, the will never touch my car./
Barbara Cain
[protected]

To whom it may concern, let this serve as a formal complaint of yet another GM dissatisfied customer. I currently own a 2016 GMC Sierra 1500. As of today, I have experienced a loud knocking noise coming from the rear end leaf springs/ shackles area 4 times over a year and half, that GM is well aware of. The first 2 trips to the service department resulted in replacing the leaf springs, which did not fix the problem for long. The last times resulted in a grease being applied to the areas where the noise appeared to come from. Due to the abundant posts and forums related to this issue, it's obvious something has got to be done. It is unbelievable how GM proudly claims to employ some of the worlds leading techs and designers and sells the best vehicles on the road, but cannot come up with a resolution to this ongoing issue. Additionally, it is infuriating that the only fix GM can come up with is to apply lubricant to the leaf springs in an attempt to quiet the noise and the dissatisfied customer. I place no responsibility on the dealership for they are just as confused and embarrassed as I am. Included is my contact information if you wish to contact me regarding how dissatisfied I am, but I completely do not expect any response.
Aaron Lewis
[protected]
[protected]@att.net

This vehicle is 168 days and 2249 miles out of warranty and the A/C compressor breaks. I requested reimbursement from GM due to the short time the vehicle has been out of warranty . After speaking with 3 reps that had to research the issue with the dealership they determine that due to the vehicle being out of warranty they are unwilling to cover the cost. First of all, you didn't need to research that with the dealership - I gave you the VIN and mileage and should have been told at that time that it would not be covered. Second, our vehicle is not the only vehicle with these issues - there are quite a few unhappy customers with this year/make/model vehicle with the same issues. This is not right and we will no longer be purchasing vehicles from GM!

Very sad for a company with the mission statement - "Dedicated to provide products and services of such quality that our customers will receive superior value while our employees and business partners will share in our success and our stock-holders will receive a sustained superior return on their investment. It is apparent you care more about your employees, business partners and stock-holders.

I have contacted both my dealer and the Buick help center in the last month. Regarding a worn leather drivers side seat back in my 2016 Cascada. This vehicle is 1.5 years old with 5000 miles and was purchased new and is driven only in the summer months of western New York.

Both have said it is NORMAL wear and tear not a manufacturer defect. While I understand the concept. I still say someone made a bad material choice. Really at 5000 miles no material should not be wearing on a $30000 automobile. Would like it repaired for free.

I would like to begin by stating that I have no issue my dealer.
They have done everything in their power to try and help me with the issue that I have with my Cruze Eco.
The vehicle is a 2012 and the warranty expired in October of 2017.
A number of months ago (August) my engine light went on and the code that was searched/found was P0299.
I have found that this code and the issue at hand - a failing turbocharger - is a known issue with the vehicle and engine.
My dealership is powerless to deal with the matter - they have tried.
Part(s) have been ordered and I am awaiting their arrival and to have the repair affected.
The overriding issue is this...my turbocharger is failing, my mileage is being affected and I have to worry about my safety while operating the vehicle on the highway.
I have to worry about my 17 year old daughter operating the vehicle; and my wife.

AND THE ISSUE IS ONE THAT GM KNOWS ABOUT BUT WANTS ME TO FOOT THE BILL FOR!

The parts were ordered by my dealer on August 8, 2018 and have not yet arrived because they had to order six (6). They had to order 6 because, as I said, the issue is known.

I look forward to being contacted by someone with regards to my issue.
I get on well with my dealer and would be contacting them if I felt the issue was one they could deal with.

Respectfully,

Jay DAVIDSON
45 Caleche Avenue
Courtice, ON, CAN
L1E 3C9
[protected]

Question: How many designers does it take to change a headlight bulb in an SRX?
Answer: None! They know they've made a simple task ridiculously hard, so they won't even try!

I've worked on my own cars all my life. I work on the classic cars I've collected from the 40's, 50's and 60's as well as my modern daily drivers. Headlight or headlight bulb replacement has always been a pretty simple task...until I had to do it on my 2011 Cadillac SRX for the first time! Having to remove the entire air cleaner assembly and the fuse box just to gain access is rediculous! And then the wire is so short once you get access it's still hard! Would adding 1-2" more of wire been too much to ask?
It almost seems like it was done on purpose to force the average owner to have to go to the dealer for this simple maintenance procedure.
Very disappointed in GM!

Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 1292645.
Please print a copy of this for your records.

Filed on : September 11 2018

Filed by :
Daniel Awad
1880 East Kent Ave South
Vancouver BC V5P 2S7

Filed against :
Dueck On Marine
400 SE Marine Dr
Vancouver BC V5X 4X2

Complaint Description:
To whom it may concern, I would like to voice some concerns I have experienced with the: Integrity, accountability, customer service and the professionalism of this venue. As a Police Officer, I take these core values very seriously and it is the basis on whom I choose to do business with. In August of 2015 I had purchased my Chevrolet Silverado from Dueck on Marine located at 400 SE Marine Drive, Vancouver, BC V5X 4X2. The vehicle was purchased brand new. Approximately 8 months later the vehicle brakes were heavily squeaking upon light and moderate application as well as a squeaking, whistling noise upon acceleration. On August 20, 2016 I attended the service department with my vehicle and voiced my concerns. The breaks were replaced and they initially stated they had not heard the squeaking noise upon vehicle acceleration during the road test. After insisting repeatedly that there was indeed an issue with the vehicle, the staff took it for another test drive and located the sound. The issue was with the muffler dampener and rear exhaust section that runs from the catalyst to the tail pipe. These parts were replaced and covered by warranty, it took two visits and complaining to get this issue resolved. In April of 2018 during a routine lengthy oil change at this venue, my vehicle was returned with a small dent on the front driver's door. After flagging the damage to the representative, I was told that the damage was not consistent with any of the tools he could think of. After insisting that the damage was not present before the oil change, the representative was adamant that no tools could cause a dent like that and his behaviour was very condescending. Against my better judgment I left the incident alone and did not pursue it further at the venue as it was a minor dent. A short time afterword's, I voiced my concerns to another customer care representative over the phone that stated they would investigate my complaint and would do a surveillance footage review. As of September 11, 2018 I have received no follow-up or correspondence in regards to this complaint. In approximately March of 2018, I noticed that the same squeaking whistling noise upon acceleration once again. Also the rear breaks were squeaking upon light and moderate application. The sound originated from the exact same location and under the same driving circumstances. On August 27, 2018 once again against my better judgment, I brought my vehicle at the Dueck on Marine venue for a routine oil change and to follow-up in regards to the same mechanical issues which were allegedly replaced and fixed. My reasoning for this regardless of my previous negative experiences, it was best to deal with the dealership for warranty reasons and the fact that they bared the responsibility and accountability of initially repairing this problem. The same day I received a phone call from the service specialist who informed me that there was a problem with the rear breaks and calipers however the vehicle passed the safety inspection therefore it would not be covered by my extended warranty. In regards to the acceleration squeaking noise, the representative stated they could not hear a noise. I insisted that the noise was present at all times and would be impossible to miss. The representative called me back and stated that I would be able to drive with the service representative to pin point the noise, shortly after I was called back by the representative who stated that actually the manager would ride with the representative to diagnose the noise and that I was not able to for an unknown reason not explained to me. Later in the day I was notified that even the manager could not hear the noise. When I attended the venue to pick up my vehicle the representative and manager were not available. I decided to escalate my experience with this dealership as it is evident they do not have any accountability for the service and work they do nor do they follow through, this is not professional business practice, so I sent a letter through email to [protected]@dueckonmarine.com on August 30, 2018. It is September 11, 2018 and I have received no response or follow-up. A few days after my vehicle "passed" their safety inspection there was an engine light on and the crumpling and squeaking noise increased dramatically. On September 05, 2018 I brought my vehicle in and dealt with another representative Paul RANA who assured me they would take my concerns seriously. They suggested some routine maintenance (brake fluid flush) be done to the vehicle and upon inspection they discovered that the leaf spring shackles were broken and that the catalytic converter was faulty. Both were replaced, I insisted that all issues be addressed and fixed, especially a thorough inspection of the muffler and exhaust system as there was a noise originating from their as well. There was already an issue with the exhaust and muffler dampener in 2016, a year after purchasing the vehicle, which had been replaced at that time. On September 08, 2018 RANA contacted me over the phone and text messages stating that my vehicle was all fixed up and ready to go, he ensured me that absolutely everything was fixed and if there were any issues he would see me on Monday. On September 10, 2018 I picked up the vehicle and to my surprise immediately noticed the same squeaking whistling noise originating from the exact same location of the muffler and exhaust system. I informed the customer care representative who advised me that RANA was off on Mondays...The representative stated he would pass my concerns once again to Andy the Service Manager who would call and follow up with me that day. To my surprise this service manager never followed up with me and has never followed up with me. I question the integrity of the work that was done as well as the condition the vehicle was sold to me as this issues should not have been initially present after only 6 months of purchasing a brand new vehicle. And for the same issues to reappear does not make any sense to me. With the issue not resolved I still had to incur a charge for a road test which I question the quality of. What especially infuriates me is that my own safety and the safety of my family was put at risk due to negligence, my vehicle passed a safety inspection and when the strange noises were not resolved I had to bring the vehicle back a few days after that road test and inspection only to discover I had been driving with broken leaf spring shackles. I consulted with another mechanic shop that immediately heard and diagnosed the problem, suspected to be the muffler dampener and exhaust system. I'm very disappointed in regards to the totality of the situation based on all the negative dealings. I intend to further my concerns with not only you folks but General Motors Canada. I am holding off on the repairs or replacement of the muffler and exhaust system pending review of this complaint. I will never do business with Deuck on Marine again. Respectfully, Daniel Awad

Your Desired Resolution:
To bring to light the integrity issues with this venue. To flag the quality of work. To flag the safety concern in the integrity of their road tests and inspections. To review the particulars of my vehicle and why there were so many issues immediately after purchasing an allegedly brand new vehicle. To investigate why no inspection was completed to the exhaust system after showing them a work order from their service department from 2016 identifying the exact same problem and issue which had already been replaced once. To investigate why I had not been informed of the surveillance footage review which was requested due to the dent located on my vehicle after an oil change. To have my exhaust system and muffler dampener inspected and the fault and noise fixed or replaced as I have an extended warranty with FCPP. To hold the leadership and employees of the service department accountable.

9-7-18 I was driving my 2017 2SS Camaro when my steering wheel locked up. I could not budge the steering wheel. A message popped up on my screen and said "Service Steering Wheel Failure" so I parked the vehicle and turned the engine off, after the second time of turning the engine off and on I had control of my steering wheel.
I am the original owner and this is my everyday vehicle. The vehicle has less then 6, 000 miles and I have already had an issue with the transmission shutter so the dealership drained the fluid from the transmission pan and replaced the fluid. Then had an issue with my windshield wiping fluid not spraying. The reservoir was full but the fluid would not spray. About a week later the fluid started spraying again. I have purchased the following vehicles all new (Camaro 2010, Camaro 2013, Camaro 2015) from the same dealership and have never had the above problems that I am having with my 2017 Camaro. I consider the steering wheel failure a major GM issue, this could cause loss of life and needs to be investigated.

At this point, it seems like not much can be done, apparently its something normal that these trucks tend to do. The only thing I ask if you can put your team of experts to fix this glitches. I purchase my truck in 2017 new, a couple months into driving it, I began to notice a pull force, kinda like when your transmission is not working properly. I took it in for a complete checkup they printed out a paper for me saying GMC cars it's not only my truck but other cars as well doing this pulling force. Really, you guys charge so much money for this trucks and hire a full crew to designed them and manufacture them, and you guys cant fix to this date the pulling force. It sad we go into a debt of thousands of dollars and while riding the vehicle, we fell the glitch. It's also kind of embarrassing. I have taken rides from family and friends with older cars that do not do this pulling force. I just ask politely if you guys can fix it and give me a call. my families loyalty to Chevy has been passed down from generation to generation. To this day we owned a Chevy Astro with over 250, 000 miles original engine and transmission, really come on guys.

Over the past year I have had trouble with their service department not doing satisfactory work. First time was not putting correct or bad oil filters on during oil change and then them leaking oil. Had to take it back twice to be fixed. They were suppose to rotate the tires during the service that was being done, I feel they did not but I didn't mark the tires before being taken in so I couldn't confiarm that. I had a service done on 9-6-18 of state inspection, oil change, and multi point inspection this time marking my tires before being taken in. No they were not rotated and when I asked the mechanic about it first he lied then admitted that he didn't rotate them. At this point I'm finished with Leckner and will take my vehicle to another Chevrolet dealer further away to have my service and work done. This is not a old vehicle its a 2016 Silverado 2500.