General Motors
Reviews and Complaints

Regarding: 11/Chevrolet Truck/Silverado 1500/EX

VIN: 1GCRCPEX6BZ230637

Purchased new on 12/14/11

Vehicle started showing occasional malfunctions within a year of purchase or around 20, 000 miles. Malfunctions were short in duration and would go away but included engine missing, rough shifting of transmission. I did not think much of the problems until the factory warranty had passed. When the vehicle hit around 70, 000 miles, electronic problems started getting worse (Engine lights showing up, Cruise control would not work, radio powering on and off, and hard transmission shifting started getting worse and check engine lights started to appear.

I am one of those consumers that I cannot afford to take vehicle to dealer and do most of the mechanic work myself. Check engine codes pointed to Throtle position sensor, crank shaft sensor, etc. Replaced needed parts with OEM (AC Delco) and problems would continue to appear erratically. Cleaned and checked all grounds after doing extensive research in internet, and problem continued getting worse.

Finally decided to take to local dealership (Fiesta Chevrolet, Inc.) in Edinburg, TX. Service Department mentioned a known wiring problem with Harness, fixed misfiring issue pointing to crank and camshaft by splicing two new wires from Crank Shaft Sensor to ECU. All problems apparently went away, even the rough shifting transmission for about 2 days. Problem with rough shifting transmission came back eve worse.

Since the most common problem with a rough shifting transmission from 1st to 2nd was a malfunctioning throttle position sensor (TPS) and I had already replaced it twice, I decided to check the wiring going into the ECU from the TPS connector. I noticed it was the same wire harness where the local mechanic and added a couple of jump wires only two weeks ago. While checking the wires, I noticed one wire had a higher resistance than normal and I decided to replace it as well. The rough shifting immediately disappeared.

There must be some 30 different wires or so in the wire harness and I decided to inspect the 3 wires so far replaced; I noticed there was a section around the middle of the wires that was at one point physically damaged that must have continued to get worse through time, but this is clearly a manufacturing defect where damaged wires were used to manufacture the wire harness used to in the building of my truck that has led to several electronic malfunctions that have caused me lots of headaches and stress.

The truck never overheated, it was never in an accident, and there is simply no reason for the wires in the harness to be going bad with an increase resistance and or/breakage. It is clearly a manufacturing error.

My research in different blogs and internet web sites has confirmed that this defect is not something that has only happened to be, but you clearly did not issue a recall.

I WOULD LIKE FOR THE RIGHT THING TO BE DONE IN MY CASE: REPLACE THE DEFFECTING WIRING HARNESS FREE OF CHARGE AND REIMBURSE ME FOR THE UNECESSARY EXPENSES THAT I HAD TO INCURR DUE TO A DEFECTIVE WIRE HARNESS.

My experience in trying to be heard locally has left me wondering if this complaint/communication will be even read or an effort to blame me (Original Owner) as responsible to damaging a harness that was so well wrapped and protected.

I incurred $362.81 at the local FIESTA CHEVROLET, INC. on 08/17/18

About $400.00 replacing the electric sensors in the transmission and about another $400.00 in replacing the crank sensor, cam sensors, as well as two throttle position sensors.

I hope that you will do the right thing in this matter.

If you have any questions regarding the information in this narrative or if you would like for me to mail the old wires that were malfunctioning or other information, please let me know.

My phone number is [protected]

Alejandro Santos
3700 Hildreth Lane
McAllen, TX 78504

I bought this car new back in 8/2011, this is the 2nd new Tahoe I've bought and the other I still own that has 300, 000, and the same transmission that came with the vehicle, runs great and in excellent condition, I take care of my cars.

Started having transmission trouble with the 2012 Tahoe in 10/28/2014 and they did nothing to repair or fix this problem after complaining about transmission. I took the car back in 11/2015 for the same transmission problems I had had in 2014. They replaced differential and final drive assembly as well as the 2, 3, and 6 plates in the transmission. They did not recommend a re-manufactured transmission or rebuilt transmission at that time. At this time the transmission was under warranty and they placed a band aid on it instead of repairing the transmission. Since that time I would intermittently have the same issue I had always had but nothing that would make me think it was going bad.

Recently I took it back to the same dealership Chevrolet Buick GMC Cadillac of Murfreesboro TN. having the same problem I've had since 2014 when the transmission was under warranty and they so called repaired the transmission. The current diagnosis is that the 2, 3, and 6 plates are gone and NOW they recommend a new certified GM transmission now that it's out from under warranty. Why would they not have made these recommendations in 2014 and 2015 when it was under warranty with the same problem it currently has? This is an ongoing problem that needs to be addressed. Obviously they missed something back in 2014 and 2015 when the car was under warranty.

I would for Chevrolet GMC Buick Cadillac of Murfreesboro to do as they have suggest at no cost to me and put in a re-manufactured transmission and not rebuild it.

Thanks,
Jonathan Eric Saxon

I have written a letter before to GM concerning this vehicle. I also filed a Lemon Law suit and received $3000.00 I know you can't do anything but I felt you should know. I bought this car because I was a loyal customer and my dad worked for the Buick engine plant for 30 years. I had this car in the shop approximately 16 times. Air conditioning problems, wiring harness issue, multiple engine lights, tensioner pully x2, and a cracked turbo and windshield after driving it off the lot brand new. The Buick dealership in Alpena, Michigan was awful. I also had two recalls on this car. They broke my seat on the 2nd recall and left all the parts hanging and the cover off the right side of the passenger seat, hoping I wouldnt notice. I took the car in twice and complained of transmission issues. Once while driving down the road it slammed in to park and nearly threw me through the windshield. Also is powered down twice while merging on the freeway and nearly caused an accident. The Buick dealership has insisted nothing was wrong with the transmission. Now that my warranty is no longer good my transmission...guess what...is toast. I hate this car and I hate the way I was treated by the dealership and GM. I feel like they dont even care about the customer anymore. So on that note just wanted to let you know I purchased a brand new vehicle not GM. I may only be one customer but you lost my trust.

I purchased this vehicle used in 2014, with 30000+ miles on it.
This was in July and in December of same year the motor was worked on topside. Then in January of this year I had to replace the motor.
It is on it's third transmission, with 285, 000 miles on the speedometer.
I have owned numerous Chevrolets in my lifetime, and this one has been the worse. These are all highway miles.

Both of my tail lights have gone out within the last few months. Went into the dealer to have them fixed and was told that they cost $700 each to replace! For a $65, 000 vehicle that is only 3 years old, this is ridiculous. In fact $700 for a tail light is ridiculous. I called GM but they were no help and said it hasn't been a problem as far as they know. After doing some research, it seems to be a BIG problem. I'm very disappointed in GMC. This is my second Yukon and I will never buy another one. This isn't the only issue I've had. One of the middle seats will no longer fold down, the Bluetooth has stopped connecting to my phone, the back defroster has come undone and one side of the power liftgate broke when the vehicle was only a year old. Seems to be they are charging more for vehicles they are becoming more and more poorly made. I'm so disappointed in you GMC.

VIN 3GCKSEC5FG531516
I recently had the tail gate bushing and dampener replaced for the second time at a cost of $253.33. The truck is NOT a service truck and serves as a commuter vehicle carrying normal loads of a car. The tail gate and referenced part should last the life of the truck and NOT require replacement every 18 months. The vehicle is outside of the normal warranty period, but I expect Chevrolet to produce as durable of a product as your competitors. I have spoken with the complaints department who has given me a $100 voucher, but I still should not have to bear the additional $153.33 cost of a part that should NOT wear out.

I'd appreciate any assistance you can offer. Feel free to contact me at [protected] or by email.

Sincerely
John Lewis

I have had this car in 3 times for an oil leak only to be told it was one thing after another i've had to have the serpentine belt replaced i've had to have a coolant part replaced and now I have a squeaking noise and my check engine light is on and it dies when I have to stop at a stop sign or a red light this car had 73000 miles on it and is 4 yrs old and I shouldnt be having these problems ive been lied to by van chevrolet in kc mo where I bought it and I am very dissatisfied and I will never purchase another chevrolet or gm made vehicle nor will I recommend them to anyone and I am employed by general motors at the fairfax plant in kc kansas

I recently took my vehicle into a AutoNation Chevy dealership in Amarillo, TX. The reason for my visit was due to the fact that my car has been using more oil then I felt was necessary. Every time I would take my vehicle in to get a oil change I would be at least 3-4 quarts low. The friendly staff at the dealership informed me that there was a policy that GM had issued for Chevy Equinox models [protected] with the rings and pistons in the engine and was causing the vehicles to consume excess oil and also cause my engine to have a knocking sound. I started the oil consumption test in June of 2018. In August of 2018 I took my vehicle in for a check and I was told that it was 3 quarts low and that it had meet the standard for the policy for these parts to be replaced. Today 08/30/18 I get a phone call from the dealership telling me not only are they not fixing my vehicle, I went through this whole ordeal for nothing because the policy had expired in July 2018 and even though I started the process in June 2018 I have missed the dead line. Oh and to top it off NOW I have to take my car back to another body shop for my extended warranty to cover it. So I guess I don't understand why you would allow me to go two months through a process, oh and pay for the oil change to start the oil consumption test, even though they require it as part of the test, make me up through hoops on trying to come in every 500-1000 miles for it to be checked. Then take my vehicle and tell me that you are going to take care of it because it meet all the needed qualifications just to give me a call the next day and tell me that your sorry that it can not be completed any more because that policy was up in July, which by the way was not mentioned to me at all until today 08/30/18. Now not only did my car not get fixed but I have to take it back to my original shop, and then fight with my extended warranty company as to why they are now having to put forth the bill on a situation that should and could have already been taken care of.

My 2013 Chevy Silverado recently spontaneously developed a crack in the dashboard near the upper left side of the air bag. This same defect has been reported on tens of thousands of Silverados, Tahoes, Suburbans, Yukons, and Yukon XLs. This happened 2 months ago on June 15, 2018. I locked up the truck at night with my dashboard intact, and returned the next morning to find that the dashboard had cracked overnight while sitting in my driveway. The truck has not been in any accidents and nothing was ever dropped on the dash. I am asking that GM step up and warranty the repair of my dashboard, as this is obviously a manufacturing defect and a safety issue. If the air bag were to deploy, it could send plastic shards into the face of the passenger! There is a class action lawsuit against GM for this defect as there are many thousands of vehicles with this same defect.

Hii i bought my car 2018 chevy in this march and its runs 34000 after that my car ingine is damage because of car run withput oil who is this possible my next service will be on 36000 before 2000 km how the engine oil empty your company can't know where is the oil gone and they give me a rental car that is chey malibu which is also create problem stop in the middle of road . Yhey told me we are going to change your engine but i don't want to change my engine i want to replace my car asap . My name is singh and my number is4379836264. I request you coll me asap .

I grew up in Lansing we always owned Olds I worked for GM for 40 years never owned anything but GM when I retired in 2015 I bought the car of my dreams a 2015 Chevy Impala LTZ WOW wow is right only 3 years old and just 80, 000 miles the SBZA front camera and the parking assist have all failed cost to me well over $1000 I can't even begin to explain to you how disappointed I am in this vehicle my dream car I even gave a guy crap today for driving a Toyota then I remembered what was happening with my American car and shut my mouth I may have to curb my buy American rhetoric in the future Very disappointed Robert B Henrizi

I purchased by 2016 Colorado brand new off the lot in the spring of 2016. I must say that I have been extremely pleased with most everything up until the last 2 months. I started experiencing issues when filling my truck with gas. The pump clicks off even when I only squeeze the pump trigger ever so slightly, and even tried rotating the nozzles into various positions in hopes that that would help. After looking into this on-line, I am learning that it is the venting on the overflow becomes very plugged up with dust and debris over a period of time. My truck is in for service today and I hope that my warranty will cover the repairs and that GM will work on a permanent fix for their customers. I have learned that many other GM truck owners have been experiencing this same issue over the last several years. What is GM doing to help the customer? I have to admit, that if it is not resolved through GM and if I see this same thing happen repeatedly over the next few years, I will not be purchasing another GM truck or SUV.
I will keep you informed as to what the dealership says and does to me truck.

My 2016 Corvette Stingray transmission went out at 5000 miles the dealership at GM Buick of Murfreesboro Tennessee refuse to put in a new one or a factory rebuilt they decided to rebuild it I'm requesting a new one I get ahold of the warranty department at GM in Michigan they said I don't know why they will put in a new one we will take care of it it never happened over 2 weeks later they're still working on my transmission in Murfreesboro Tennessee at the dealership now the warranty department I can't even get a hold of my case worker and nobody returns calls . The warranty number is no good anymore I guess I must file a lemon law we're talking about close to a $80, 000 vehicle and GM will not honor what they say buyers beware. And dealerships do what they want they didn't even offer me a loaner car that's how bad it is

First I must say I am sorry it had to come to this but I have been trying to resolve this matter with the dealership but to no avail so I'm writing to you in hopes of getting some resolution.

On 2 June '18 I purchased a used 2017 Chevrolet Tahoe LT. The sale went fairly well. Everyone did a great job there. Dealership was Deacon Jones Auto Group Chevrolet located at 1109 North Bright Leaf Blvd., Springfield, N.C. 27577, Sales Consultant was Karen Maldonado and the Finance Manager was Darnell Willoughby. As I said earlier they all did a great job on the sale. Now the problem comes about with after the sale follow up. It took OVER A MONTH to receive my tags for the vehicle. My temporary had expired by several days before I received my tag. Granted I do live in South Carolina and I bought the vehicle in North Carolina and for financial reasons they registered it in North Carolina no problem there as my fiancee lives there and I used her address and she was going to get the tag a bring it to me when she picked up her tag as she also purchased a vehicle 2 days before. I contacted the dealership several times about my tag and finally after the 4th time they informed me that they were picking up my tag the next day and would over night it to me. That was done and I got my tag 2 days after my temp. tag expired. Now almost 3 months since the sale I still haven't received any kind of paperwork on the sale other than the registration with my tag. I have contacted the dealership multiple times via telephone and email. I contacted Darnell, Karen and the General Manager and as of this date have received NOTHING, no paperwork, no type of response of any kind from anyone. Hence this contact with you. Hopefully this may help. When I say no paperwork I mean nothing. No sales contract, no receipt no nothing.

Just as a side note on my drive home back to South Carolina the evening I noticed a little piece broken off on the drivers side mirror. Since it was a small break I let it go. Well several weeks ago when I was at the car wash the guys prepping the vehicle noticed a problem and called it to my attention. What I thought was just a small piece broken off the whole mirror frame is broken and falling apart. I never brought this what to the dealership yet because if I'm having this much of a problem with getting a tag and paperwork I know it's going to be very, very difficult if possible at all to get the mirror replaced. But since I have to contact you about this paperwork problem I thought I would bring this to your attention also to see if you can take care of that. Third problem, when I took my vehicle into my local dealership for an oil change I was informed the the engine air filter was in dire need of replacing which they said was not unusual for a vehicle with 40, 000 miles on it. When I informed them I had only had the vehicle approx. 2 months or less they said that the selling dealership should have caught that and changed and fixed everything when they took the vehicle in. Obviously they didn't do that and it appears they may not have checked other things as well considering my mirror. I did inform Karen via email about this but again NO REPLY. The mirror replacement alone will cost over $500.00 and I don't know about the filter yet. Is there anything you can do about these 2 items.
I hope to hear from you very soon.

Thank You,
Lawrence A. Brown
4932 Signature Drive, #104
Myrtle Beach, S.C. 29579
[protected] home
[protected] cell
[protected]@aol.com

PS: I will try to email you copies of the emails I sent to Darnell, Karen & the General Manager.

On August 18, 2018 we went to David Maus Chevrolet in Sanford, FL with the hopes of buying our 7th car from this dealership. In the past this dealership was vibrant and pleasant. The employees seemed happy and this past Saturday it was a ghost town. They were no customers. The employees seemed miserable.
The General Manager of this dealership, Steve Wytko, sent a letter advising that he was trying to meet his number goal and that he would offer up to 100% original MSRP for the trade in as well as employee pricing and the letter had coupons attached as well for additional discounts. Given what was sent to us I felt confident that we would be able to make a deal. Then the dealer pulled the old "BAIT AND SWITCH". Never gave us employee pricing and the trade in offer was just pathetic. And they wanted us to pay over $44, 000 for a loaner vehicle with 5000 miles that they wanted to get off the lot. The men making the decisions were just going through the motions. Given that the window on the General Manager's office had a note that said 3 days no sales, one would think that more of an effort would have been made. Instead they were condescending and flippant and they allowed me to leave the dealership unhappy and without a deal I know Chevrolet loves it JD Power & Assoc. awards for customer satisfaction. Well I LOVE my 2015 Traverse but this dealership left much to be desired and is frankly an embarrassment to the Chevrolet name since it was sold a few years ago. It is losing its good reputation with every bad experience potential customers have.

My name is Richard Weeks Jr,
I live in California and I purchased my Silverado centennial edition in April. I purchased it from Bob Stall Chevrolet in La Mesa, Ca.
I started to notice white spots appearing in the paint. At first I thought that it was water spots from hard water. They kept appearing, so I made an appointment with Bob Stall Chevrolet to look at the paint.The body shop manager at Bob Stall's name was Marty Grenfell. He looked at it
and said it was called "fall out particles from shipping". He said that they would be able to "clay bar the paint" to remove them.They had the truck for 4 days. When I picked it up there were some small spots still in the paint, but he said he wanted to talk to the 3m supplier about getting some other compound to get them out without hurting the clear coat. The other option is to repaint the areas on the Truck. I bought the centennial truck because it was the special edition color.
The truck was taken to Bob Stall on 7-09-18. Today is 8-17-18 The spots are showing back up on the roof, hood, tailgate, and the top of the doors. The front windshield also has them and both of the rear windows. You can see it in the window tint. Idon't under stand why these are showing up all over. The truck sits in my driveway all covered up all week, since I have a company vehicle through my work. It has never been through a car wash. I only hand wash it with sponge and water.
I am just angry that I spent all that money on a truck and now it might have to be repainted. I know how dealerships and others work. They will only repaint the parts of the truck that are effected and that is not right. I bought the truck to have the factory finish so that I would keep the value. Now that it will have to be repainted, it just sucks, the truck only has 1100 miles on it and it's my pride and joy. I am a loyal Chevrolet owner and this my fifth vehicle I have bought. My wife drives a 2015 Cruze, my son is driving my old Silverado 2006 that was passed down, I have a 56 cameo pick up in my garage that in am workin on restoring. The first truck I bought was a 75 Chevrolet pickup. I am dedicated to Chevrolet and that is why I spent the extra money to buy the centennial edition.
I know that this means nothing to a big corporation as General Motors but I justed wanted to let you know that I am vey disappointed with the quality of the service and response I've been receiving. It seems I'm being ignored and not being helped to resolve my situation.
I probably won't receive a response to this either. I just wanted to reach out and let someone know how disappointed I am with the factory finish, which should have been checked before leaving the factory.Now I have to deal with it and it's not right. I should be able to just enjoy my truck.
If you decide to contact me my email is [protected]@tcincsd.com, thank you for your time
Richard Weeks, Jr

I have to repair a timing chain on my buick enclave. This car has less than60, 000 miles on it. It is a substantial cost, and from what I have been reviewing from other complaints is that it might happen again after this major repair. I also know that the 2009 models have had a recall for this similar issue, but not the 2010. WHY NOT
your company used the same parts in the 2010 as the 2009.

Vehicle is out of GMC warranty. 38, 900 miles. I am not at issue with this!, , ,
Visited GMC chat room, was assigned an advisor, who was no help.

Issue is that all 6 exterior window panel/overlays are loose ( at one time) and move around on the door while driving. [What are the odds of this occurring all at once and on the same vehicle?]
This has got to be due to an engineering issue or poor workmanship concern. I have had 1 GMC dealership and 2 Denali owners that have had to fix the same problem on their denali's. I am paying out of pocket to repair mine but if this is a recurring issue as it looks like, then GMC should be made to step up and cover the entire cost of replacement $600, or the cost of the new panels $400, or at least cover the labor cost$200.

The dashboard plastic on my vehicle has cracked on the front passenger side, leaving a substantial part of the plastic loose. My research indicates that similar incidents of defective (e.g. - cracked) dashboard plastic have been reported throughout the U.S., yet GM has failed to recognize and address this hazardous condition through its official recall process, for affected vehicles.

In my opinion, any injury occurring to anyone in my vehicle during a motor vehicle accident, found to be related to GM's failure to resolve this hazardous condition, would be cause for legal action.

Accordingly, I respectfully request that GM address this matter immediately, by contacting me and providing free replacement and repair of the cracked dashboard plastic.

Sincerely,
Joseph R. Seda

Today I am at Empire Chevy getting my 2016 Chevy Colorado TrailBoss worked on because of Shady dealership service I received in Dec 2016 and having to pay for something that would have been in warranty. In 2016 I was having tons of issues with my truck and thought I got great service but am now finding out that I received non GM brand products which messed not only with my warranty but also my Major Guard protection. The previous dealer put not needed off brand spark plugs in when I was having acceleration and chugging issues (pulse star spark plugs not GM). Now less than a year and half later I find out that non GM spark plugs were put in at a GM owned dealership and I have to pay for it now. Coils and pugs have to be replaced and since I really trust the dealer I am at now for being honest and helpful I am having it replaced the correct way with GM products as it should have been. I tried calling the previous dealer and was told that it would have never happened and don't carry products that are not GM. I am the trucks 1 and only owner, never messed with any ignition portions of the motor, an advid GM supporter, and have only ever owned GM vehicles. I am really disappointed for being let down and this has come financially at the worst time. I will continue to purchase an support GM products but will now caution others in making decisions at dealerships and will make others aware of the previous dealership to avoid any and all services from that dealership except for direct delivery of vehicles.