General Motors
Reviews and Complaints

My oxygen sensor was going out in my van. The first week of Aug. 2018, I called the Reno Buick GMC Cadillac dealer, and made an appt. for Friday, Aug. 10th, 2018 @ 10:20 am. The gentleman that I spoke with on the phone was more than helpful. He said that there are 4 oxygen sensors on my vehicle and that they like to do a diagnostic test to find out which one is going out. I told him that my husband had used his meter and that we already knew that it was the sensor behind the engine that was going out. I also told him that we had already purchased the oxygen sensor because my husband was going to replace it, but didn't have the right tools to get to it. He said, "Alright, that's perfect! It will cost $139 in labor and since you already have the sensor, that will be one less thing you have to buy. Bring it in and we'll get you in and out, in an hour." When I got to Reno Buick GMC Cadillac, Mark Payne (Service Advisor), began checking me in. I told him that I had an oxygen sensor. He laughed at me. He said that they like to do a diagnostic test, first. I told him that my husband had used his meter and we knew which one was going out. Again, he laughed at me and said that the meters are not accurate. He asked if the light was still on, and I told him that my husband had cleared the code because it was freaking me out. Once again, he laughed at me and told me that I needed to go drive it around until the light came back on and then make another appt. I told him that I really wanted to get the sensor changed out because I live a long way away from town. He asked if he could speak to my husband. I got my husband on the phone. My husband told him that he wanted him to change it out. At this point, Mark Payne responded very irritated with, "Well, that's fine, but she's going to have to leave it here and we probably won't get it done until the end of the day." I had a lot going on at home (with a family emergency), so I really needed to get home ASAP, which is why the gentleman on the phone had assured me that they would get me in and out of there in an hour.Then, I talked with my husband and he told me that he was fine with me leaving because they were being very uncooperative. As I was trying to leave, the service manager, Alex, blocked me from leaving. She grabbed my hand in a very aggressive way and introduced herself. She was "trying" to be very intimidating! She said that legally they cannot do any work on my vehicle without running a diagnostic test on it first. I told her that I wanted them to change out the sensor that we already knew was going out. I also said that I would not hold them responsible if it did not take care of the problem. If we needed to change out one of the other sensors, the other three sensors were easier to replace. My husband would be able to replace the rest of them, if necessary. Alex was very unprofessional! It was a total "bait and switch" from the phone call to the actual appt. Needless to say, I drove into Reno for nothing that day. I ended up leaving and making an appt. with another auto repair place in Reno. I will never go back to this GMC dealer again! Horrible experience!

When I drive my traverse through out the week to work, only sometimes the traction control dash light and service stability track dashlight comes on. And once it is on it stays on and doesn't let me accelerate the gas pedal until I turn it off and turn it back on. And the transmission is slipping in 1st 2nd and 3rd gear. And when I put it in reverse and drive back it makes a strong hit sound like if I hit something hard. My vehicle was purchased new and currently has 54, 000 miles.

My Buick Regal has had its transmission and motor replaced under warranty due to a transmission that automatically down shift to 2nd gear at speeds exceeding 70mph.It causes car to jerk violently, , tires to skid, and because it happens usually while passing it causes motor to surpass redline by far.
It has already spun a bearing and caused motor to be replaced.
Because it apparently doesn't throw a code, , the dealer is content to simply replace components until warranty runs out...but I'm afraid it's gonna kill me or others.
I have been researching this since dealer thinks I'm imagining it, , and it appears Ford has had a law suit started for same exact problem and it concerns a "speed sensor" that directs transmission to select a gear to low for correct speed of vehical.
Pease address this issue before it kills me...It is still happening even with reman transmission and reman engine...(radio doesn't work correctly after error occurs every time). All work had been performed by dealer, , , (Wheeler Gm Yuba City ca.)

Over the past couple of weeks, I have had to replace three out of four bearings / speed circuit failures. All services on the 2012 Equinox have been performed by the dealership (Classic Madison, Ohio) which included regular maintenance, new tires, etc.

07.17.2018 - Part [protected] bearing $534.15 - Left Front
08.04.2018 - Part [protected] bearing $566.84 - Left Rear
08.06.2018 - Part [protected] bearing $544.85 - Right Front

I would like a full refund of the cost for the three repairs and would like to have the fourth one replaced at no cost, since I am afraid that the last one will go at any time, since the first three have been replaced in a short span of time. The car has 110, 000 miles, which is not a lot over a six year period and the car has been serviced by the dealer for everything including routine maintenance, tires, etc. I have purchased several cars from GM, but I have never had this much expense or issues with a vehicle. My email is [protected]@yahoo.com or via phone at 440.477.4267. I have copies of the three invoices for the service repair, but was unable to attach the pdf. I can fax or email if you provide a number or email address.

Thank you.

We own 2015 GMC Yukon SLE with only 42500 miles, on 7/13/2018 right after we dropped our 3 year old at daycare A/C started blowing hot air, outside temperature was +98F, I found out that many GM cars have same problem, and its either broken A/C lines or leaking condenser, in our case it was leaking condenser, fortunately extanded warranty was issued by GM and our truck got fixed with no cost to us
On 08/04/2018 when I was pulling to an intersaction and pressed brake pedal to slow down to my surprise brake pedal got stiff and truck just kept going forward without any signs of stopping, this is the moment I will never forget because I really thought that accident is unavoidable - I was getting closer and closer to the another vehicle, somehow I manage to stop my truck literally one inch from rear bumper of Dodge Ram,
it got towed to a local dealer for repairs, and again as soon as I went online I was able to find that too many people experienced same with their GM cars

GM I am taking this time to file this complaint not only for myself but for the many owners of Cadillac SRX that has the same issues as myself. I am appalled as to why there has never been a recall on the low beam headlights This is definitely a safety issue as to night driving. Why must one invest all their hard earned money into a vehicle that can only be driven in the day. I am so afraid of driving due to putting myself and other lives in jeopardy . The Srx 2013 model is an unsafe vehicle due to their headlights and replacing the bulbs does not fix the issue. A recall is needed for this defect that would be the right thing to do.

Bought a used 2015 Camaro LS from Victoria certified/Port Lavaca Chevrolet in 02/2018 since then the clutch has completely went out. I took the car to Partners Chevrolet in cuero, Tx who said it would be $2400 to fix. I explained I just got the car and Scott mentioned it being that I just got it the clutch was already bad. so, I called the dealership where I bought the car spoke to LLoyd the service manager. He referered me to General Motors directly which I made several callas and after several days spoke with Jordan a Sr. Advisor who stated that GM will not help me with repairs. Now, My Grandfather Dallas N.Marshall DOB 07/10/1928 worked for the grad blanc location for over 30 years and he is deceased but I honestly feel that some sort of assistance should be provided considering I am his grand daughter and I literlally Just got the car. Id be satisfied with the labor being covered and I will pay for the parts but a $2400 expense on a 3 year old car is just ridiculous I feel that the dealership ripped me off and now I am stuck with a $465 car payment and a car that doesn't run. I am a single mother of 2 I work2 jobs to get by and I am a Graduate student. I am doing the best I can and this is supposed to be a good quality reliable means of transportation for myself and my children. I ask General Motors to please reconsider this matter in helping me with these costly repairs so that no further escalation is needed and I will have my car to use for woirk and to take my kids to school.

I have been a GM fan for a long time, beginning with a 1965 Pontiac GTO. Most recently I have been driving Tahoes and now I own a LaCrosse. My major(only) complaint is with the coating on the steering wheel covers - the ones on the left and right spokes of the wheel where the various control buttons are. The coating bubbles and eventually peels off, creating a very ugly appearance. I replace the ones on my last Tahoe, at a cost of about $200-$300 because I was using the vehicle to transport people and it became very unsightly.
I am wondering why this condition occurs and what can be done to fix it. Thanks for your response.

GM Financial has damaged my credit. From August until November of 2016, GMF reported to TransUnion, Equifax and Experian that I was "on time" with my payments for a car loan, HOWEVER, GMF reported I was late in December 2016 and January 2017. For a loan supposedly opened in August 2016?
Trouble is: I DID have a GMF loan in 1994 and it was paid off a DECADE ago!
I found out the VIN for the car in question. It was involved in a California "lemon law" lawsuit! GMF was forced to take it back! BUT best of all: I was NEVER in possession of the vehicle in question... EVER. I NEVER even physically touched the vehicle in the erroneous GMF report!
Plus, I NEVER paid GMF on the loan they were reporting! This was NEVER my loan! The report that I was "on time" with payments was incorrect also, again, I NEVER paid GMF on the loan they were reporting to the credit bureaus!
I did and still do have a loan from a CREDIT UNION, for a car of a completely different YEAR and manufacturer than GMF claims!
I opened that one and ONLY vehicle loan in the SPRING of 2016 with a CREDIT UNION, not GMF. I never asked GMF for a loan on my car, I applied with my credit union ONLY! I have not owned two vehicles since a divorce in 2014.
TransUnion has removed the erroneous GMF report from my credit report, however the other two "clown" credit bureaus refuse. GMF is of no help.

I own a 2016 Chevrolet Colorado LT, I bought it and the extended warranty from Wetzell Chevrolet in Richmond Indiana and I personally changed the braked pads on it (all around) a month ago at 75, 000 miles, then 2 days ago I heard a strange squelching noise coming from them, after removing the drivers side rear wheel I then proceeded to remove the brake caliper to check the pads and found part of the caliper had broken off ( looks like black plastic instead of steel)and was wedged between the caliper piston and the back of the pad. Now I've had to order a new caliper from said dealer and have them install it because they wouldn't cover it. Bad design on how the caliper was manufactured and built, this should never have happened at that stage in the trucks life, I'm very disappointed and have been a GM only person for over 42 years, I have no other vehicle to drive until my truck is repaired and if that rubber boot on the caliper piston starts leaking brake fluid while I'm driving things could go south in a hurry (especially if I had to make a quick unexpected stop at highway speeds). I suggest you do your part GM and take care of a loyal customer and pay for said repairs. Thank you, Roger Jenkins [protected]

I have leased Cadillacs for decades now. I currently drive a 2018 ATS. I took it in for an oil change and a factory recall. Cadillac of Novi service area gave me a loaner car. I returned the car the next day and I didn't know m son had placed a bin full of personal items such as his high school diploma, pictures and other important papers. The service area did not check the trunk and loaned it out to another customer. We never were able to find my sons belongings. I called Mike in service 4 times and he didn't return my calls after I told him what happened. The manager called me back letting me know they cannot find them and it's my fault. I disagree

I purchased a 2015 chevy impala back at the end of 2015 for almost two yeas I never had a problem with this car. as of July 10 2018 my car stalled twice on me both while I was in middle of driving and at a light. I noticed that the auto stop was having a hard kick back when the car started back up the check engine light was on, so when I took the car to the shop they claim that some valve was closed so they fits that. but I noticed that after I got the car out the shop the auto shop was still messing up but the check engine light was not on so I didn't worry until today the car stalled again this time I had to step on the gas pedal. after looking up the recalls on this car I found out that someone else had this same problem around the same mileage my car is. GMC need to fits this problem with the hesitation of the engine and auto atop.

I as a customer would like to express my dissatisfaction with Chevrolt in Doha, Qatar. First of all I would like to introduce myself and explain the issue that I am having with the car and the dealership. I am a very unhappy customer and never expected to be treated in this way. My name is Abdul Ghani Mazloum, on August 25th 2016 I have gone to the dealership of Chevrolet and took it in for a sercive check 2011 Chevrolet Cruze. On August 25th 2016, I started having problem with the heat indicator of the car. The level of heat keeps raising. Therefore, I went back to the Al Jaidha dealership of Chevrolet. They recommended to take the car for a check. Nonetheless, I have paid QAR 840.0-/ which equals to $ 230.71-/. After the car has been checked, everything is okay. On September 21st 2016 less than a month, the heat indicator started to rise again which effected the radiator. I found out that there's a leak from the radiator, but it is not any ordinary leakage, it was leaking hot liquid. It was nice of them to take the car in and fix without any charges.
In addition, on October 24th 2016 once again the heat indicator raise and hot leaking from the radiator. Therefore, the staff at the dealership has suggested either to take out the engine and clean or place a brand new engine. Which will cost me around QAR 10, 000.00-/ which equals to $ 27646.50-/. I as a customer had objected to what they have suggested. I took in the car for inspection to see if everything is okay. Therefore, I paid for the service. It is not my responsibility to pay for the two times that I have taken my car in. This shows their car service is really not good and therein for the money. The reason I am mentioning this because the same issue had appeared more than once. I ended up taking this issue through the court. After one year and few months, the court came to the conclusion of the service at the Chevrolet was not being professional and the service should have taken into consideration to look into the car and made sure everything is good. Nonetheless, the court amended for Chevrolt to pay me QAR 25, 000.00-/ which equals to $ 6, 886.25-/ and other chargers for the car.
To finalize the court decision, The car was taken into a service check under supervision of the court's technication. This shows, if the dealership is doing the right thing to the car. This being said, the technication took the engine out and checked if the problem was from the engine. Upon picking up the car from the dealership, they told me that there is still service bill aren't paid and I must pay it. I as a customer should not be responsible to pay for the service fees as the court demanded the company to take it in and made sure everything is good and write up a report.
In the month of May 2018, I have received a phone call from the dealership. A man with an Arabic Lebanese accent. The staff was so rude and very impolite. His exact words were, what you have done won't effect the Al Jaidha dealership. Also, the fund that was given to you by the dealership won't affect the company. The number was an office number +974-[protected]. At the end, I have called the number that is provided for any customer service and complaints which was an Egyptation number. I called and filed for a complaint and no one has taken any action.
To conclude all this, This is the worst customer service that I have received from the company. The staff at the Chevrolt are not professional and have no experience in how to deal with situations. I was and still furious mad with what's going on. I was involuntary to take this issue to the court and to get my rights from them. As they have treated me very rude and unprofessional. Also, how the staff had called me out in inappropriate ways. Nonetheless, I hope you take letter into consideration and take time to think of the issue that I had with the Chevrolt.
I understand that you are required to respond formally to my complaint. I shall follow up this letter if I do not hear back from you by one month forward. In the meantime, if you need any further information from me, please +974-[protected]/ [protected]@icloud.com

I look forward to hearing from you in the very near future.

came to the branch of new cairo - opel service for my car to be serviced for 20km distance.
During the delivery the car by end if the day i found a destroyed part in my hood and the branch didn't mention it and i tried to complain no one promised me anything and sent me home without support

I asked to meet the branch manager Ahmed Ali, he didn't came up claiming that he had some meeting even after the customer care manager Ahmed Salah informed him

They keep inform me to leave and no one is available to finalize the issue. I'm still in the branch and employees left me with no support.

I'm feed up with this bad service even after two previous incidents with my previous car
‘ one with full gearbox - another with left mirror.

I need your help in that issue since I don't accept this

a/c blowing hot air. Leak in condenser. faulty condenser. Truck has 76, 000 miles. VIN#3GTP1UECOEG134922. GM is aware of this problem in their a/c system on 2014 Sierra pu. Dealership says parts are not covered on the factory warranty. I need a satisfactory resolution to this problem. I as a devoted GM customer I deserve a full repair of this system.

9/15/17- Purchased 2014 Chevy Equinox, also paid $2500 for an extended warranty with CNA National

7/18/18- Vehicle just shut off while driving for maybe 10 minutes. It felt as if the battery had died. Please note I had no other issues prior to this with the vehicle. Tried to start it, and it sounded as if someone was playing the drums under my hood. Pushed car to safe location, and went home for the evening.

7/19/18-I got a ride to the vehicle with hopes of it starting. Same thing happened. So, I reached out to my warranty company (CNAN) and was told that I can have the vehicle towed through their Roadside Assistance to a repair shop of my choice, and once an estimate was prepared, they would pay over the phone with a credit card. I had the vehicle towed to Quality Buick GMC in Alton, IL.

7/20/18-Received a call from Quality that timing chain was busted, along with several other items, and engine was full of sludge. They stated I was still covered under GM Powertrain warranty and they submitted all of the information to GM, and got me a rental through Enterprise.

7/24/18-Received a call from Quality stating that GM declined repairs, and now extended warranty company would not pay for the rental I had for days. I contacted GM and requested a supervisor to discuss options. Supervisor stated that they would review case and contact me within 2 days. With the vehicle having under 100, 000 miles, she didn't see any reason why they wouldn't cover it. She asked where the vehicle was located and I started Quality Buick GM in Alton, after searching their database, she said they were not certified to do the repairs, and the vehicle would have to be towed to another location. She reached out to Jack Schmitt in Wood River, and also as a courtesy, reached out to Chevy Roadside assistance to do a Dealer to Dealer transfer at no cost to me. I was very grateful for that. She said the roadside assistance company would reach out to me within 20 minutes, and gave me a number to call if they did not. 45 minutes went by and I called Chevy Roadside Assistance to follow up on the transfer. Of course, they had no information, and was not eligible for the transfer. I contacted GM Warranty again, and they said she was not allowed to do that, and there was nothing they could do at that moment, and case was re-opened and pending investigation. Reached out to CNAC (extended warranty company) and Roadside Assistance wasn't available with them either until 7 days from last time used. Frustrated, I hang up, and look for other options online. I received a call from Allstate Ins. that they were attempting to pick up the vehicle, but there was a $300 balance with Quality Pontiac before vehicle could be transferred. They stated they were called out by Chevy Roadside Assistance, who just told me they had no information for transfer. So, I reached out to Quality for information on balance owed. They stated $100+ for opening up the engine, and the remaining balance was for the rental. Also, vehicle would not be released until balance was paid. I explained to them that GM Warranty needed a Certified Dealer to estimate repairs, and they informed me they are a certified dealer. I called GM Warranty back to let them know what was going on, and they said the other person I talked to must be new, or not know what she is doing, because Quality is a certified dealer. I would only be getting charged more money by having another dealer open up the engine to do the estimate. I explained to them I would be leaving the vehicle at Quality, and gave them the contact info for the service department for investigation on repairs.

7/26/18- Received a call from GM Warranty that repairs would not be covered due to it not being a manufacturer defect. That was their final answer.

I spoke with 2 different service departments, Quality, and Jack Schmitt and they stated there is no way the sludge in the engine could have been caused in the 10 months I've had the vehicle. Oil changes were always done on time, and I have proof of that. So, how it is that I now have a car with $6000+ damages, and a 14, 000 balance on, $600 balance for rental + Quality doing estimate.

Posted on Social Media and other sites to learn this is an ongoing issue with this vehicle, and several other people have the same issues, some even involved in a class action lawsuit.

I have a GM Certified 2013 Impala with about 78500 miles that I bought for my wife in 2016 I believe. In the last year the front end starting locking up everytime she made a turn. The only way she could complete her turn is slowing down then finish her turn. I took it to A GM Dealer (Sims Chevrolet in Clio Michigan) But was told that since they could not recreate the problem they could not fix it. I was told when I picked it up by a service write up person that it could be a power steering issue. My wife also said that from time to time the traction control light comes on. When my wife took it back a secord time she told the same service write up person that I was told that it could be power steering but she told her that he doesn't know who told me that but doesn't know what they were talking about. I just would like this fixed, before she gets in a serious accident because she can not complete a turn.

Dear Sir,

This s to complain about my vehicle that has been sent to your Service Center in St No. 24, Ind'l Area, Doha, Qatar for 3 times in almost every month (25 Aug, 21 Sep & 24 Oct 2016) but my vehicle's condition gets worse. Then the last time they checked they told me that the engine needs to open and it would cost me much, around USD5000.

I refused for their proposal as the cost is much and it is not my fault as I have been going to the service center several times but only to find out that the engine has a problem.

I have filed a complaint at the Court of First Instance and the Judge had sent the Technical Expert to check the vehicle, he opened the engine and he made a report that the fault is the company's mistake as they should have discovered the problem from the very beginning. I won the case last 30 May 2018 and as per the decision, the Company has to pay me around USD7128.

Last 9 May 2018, I received a call (+974 [protected]) at around 4pm from Jaidah Company and told me even If you won the case still you are nothing and the company will not loss anything. Do whatever you want, he added. He was very rude when he talked to me and he has a Lebanese accent. Also, this is to inform you that have placed a complaint regarding this rude employee who called me through your hotline no but, I was never informed of the development of the case.

I have sent a letter via QPost, asking to get my vehicle back but, there was no response.

After I have received the decision from the Court. I have come to the Service Center to get my vehicle but, I saw that the engine was outside and If I would ask them to put it back they will charge me of it. Just today, I again went to my vehicle and noticed that it is very dirty, engine is at the back and tried to take picture they have stopped me aggressively as it is not allowed, they said. I thought, the very reason why they have stopped me from taking picture of my vehicle is because they are hiding something that would cover their criminal act done on my vehicle.

This incident made me upset because of the Customer assistance provided to me. I have a high regard with your company but this incident gave a major impact to me, a lot of my time has been wasted for almost 2 years.

Thus, we would like you to kindly look into this as I do not want this incident will happen to me or to anyone of your client in the future. Please take necessary actions at the earliest as I need my vehicle back.

Hoping for your positive and affirmative response on the above request.

Respectfully yours,

ABDULGHANI ADNAN MAZLOUM
Mob. No. +974 [protected]
Email: [protected]@icloud.com

On June 28, 2018 I took my vehicle to the local dealer because an engine light was on. Diagnosed as an 0xygen sensor and part was ordered, not in stock. When the mechanic completely checked the the vehicle on July 2 he discovered a leak in the power stealing line and problem with bracket. These items were ordered on July 2. Took a week for the oxygen sensor to come in. Well it is June 27 and I still do not have a Part. Have contacted by phone and Tom could not tell me anything. He does now where parts are mad, where the processing center is, and where they will be shipped from. On 7/16, according to the print out from the dealer the part was received at a processing Center and the expected time to ship was the week of 7/16. On 7/23 the part was in transit to a shipping facility.

Well tomorrow it will be a month. This is the most rediculous thing I have ever heard of. No one can tell me where the part is and how long it will be before I get my vehicle. I have been a GM customer continuously since 1971. My husband and I have purchased truck, Cadillacs, Corvette, and Envoys and Acadias . I cannot imagine I will ever purchase another car from General Motors.

Alan Pierson broke down near Marshalltown, Iowa waited two weeks for high pressure pump for his Duramax diesel which did not fix the problem. Limped back to dealership and was told all eight injectors needed to be replaced. Another extended period of time was needed to replace the injectors. Then another four days to get some gaskets was added to the incarceration and the time to complete the fix has come and gone, again. The dealership, Clemons, in Marsahalltown, Iowa has held the Piersons hostage for going on eighteen days. I need to know the amount of ransom that needs to be paid to get them released and on their way home. I cannot remunerate the number of malpractice incidences that have occurred in the almost three weeks that the Piersons have been forced to endure by the malicious acts of Clemons Motors in Marshalltown, Iowa. They need to be rescued ASAP.