General Motors
Reviews and Complaints

I purchased 2017 Chevrolet Volt in September 2017. My car is running fine and has low mileage but I kept receiving reminders both USPS mail and e-mail from the dealer, Momentum Chevrolet, that my car is due or past due for service. As I was out of town extended period of time and I don't drive long distance, I only have low mileage. However, I wanted to make sure my car is well taken care of, so I called their service dept and left messages at least three times to discuss about this service/make an appointment but NOBODY EVER CALLED ME BACK. Then I went to online and made an appointment. I live more than 30 miles away of winding mountain road from the dealer as there was no Chevy dealer nearby. When I got there, I was told that my car has a low mileage so I don't need that service! A service person blamed on me as if I called a wrong number; however, I called the correct number and left clear messages. When I requested an appointment online, I entered current mileage and what exactly I need as the dealership suggested, and asked how much it would cost. Nobody contacted me back but AUTOMATED messages and reminders. IF someone could take 30 seconds to read my message/request, I didn't have to waste my time and gas. I am very disappointed about their service and still not sure I got everything that a sales people forced me to buy a car.

I own a 2009 Pontiac G6 with 79, 000 miles on it. Car has been very well maintained. The transmission went out on the vehicle 2 weeks ago. It was taken to a GM dealership and I was advise it would need a new transmission. After researching some information, I found out some 2009 Pontiac G6 vehicles were recalled and given an extended warranty of 120, 000 miles/10 years on the Powertrain. I contacted GM and they advised since my VIN was not included, it didn't apply to my vehicle. I feel that it could have had some of the same issues as the other vehicles recalled due to the low miles on the vehicle and how well it has been maintained. GM warranty escalation division was not willing to accommodate me in any way and would not look any further into the issue.

On may 23rd 2018 I took My Cruze into Lee Johnson Chevrolet in Kirkland, Wa. to have them look at a whining noise coming from the transmission. About a month prior I started to hear a steady whine type noise that was car speed dependent, not engine or load dependent. After a week and having to go back to take the tech for a drive to show him the noise and have him look at it again they called back saying that yes there is a failing mainshaft bearing that is making the noise and that the transmission needs to be replaced. The 5yr/100K warranty was up first of April 2018. The car has just over 48, 000 miles on it. The Dealer submitted a warranty claim hoping to get at least a partial reimbursement from GM, They declined the warranty

It's costing me over $4, 000 because it was a month out of warranty and half the millage. There's a TSB about he transmission bearings. This make me so mad! Looking on your customer service pages it talks about making you a customer for life, I will not buy another GM vehicle if they like to screw there customers like this! There is no reason for GM to not warranty this so close to it ending on good faith. I would like to have this rectified with at least a partial warranty.

Stephen Clapsaddle

On 5-9-18 I took our 2008 Escalade to Tom Bell Chevrolet in Redlands
for an oil change, rear shocks and a low oil pressure warning. After
running some tests, they recommended to replace the oil pressure
sensor, which I approved.
Ever since I brought the vehicle home that day it leaked oil on the
garage floor ( which it did not do before ). Not just a drip, but a considerable
leak.
I took it back to Tom Bell Chevrolet in Redlands, CA on 5-30-18 and
asked them to see where the oil leak was coming from. ( probably from
the new sensor they installed ).They called and recommended an
Engine Replacement to fix this problem.
I do not believe that they did not cause the problem, because it did not leak oil
before they worked on it.
Alan Gotta
The two R/O numbers are 6048341/1 and 6049521/1

I purchased a 2015 Chev. Corvette in mid 2015 from Penske Chevrolet in Cerritos, Cali. I also purchased an extended warranty on the vehicle at time of the sale. I sold the vehicle in February of 2018 prior to the factory warranty expiring. I immediately completed an extended warranty refund request to Penske and after 2 months they had not replied. I called the dealership and spoke with a Female Rep.in the finance dept. who acknowledged receiving the request and said they would review it and I would hear from them. Another month went by with no reply. I called back and again spoke to a Female Rep. in the finance dept. She again said She would look at and call " tomorrow." That was 3 weeks ago with no reply my mail or call back. I don' plan on being ignored but will have to consider legal action.

In August of 2015 I bought a new Chevy Colorado quad-cab for about $31, 000.00. I noticed shortly after my purchase that when I used the remote start the truck would start but after about a minute or two it would start missing out and shaking and sometimes just shut off. I went to the local dealership and they told me to wait until the "check engine light" comes on steadily and then bring it in. I went in for all of my oil changes and every time I came in I complained about it shutting off. Every single time the reply was to wait for the "check engine light" to come on. After two and a half years of this the light finally came on steady. I take it to the dealer and told them. They asked me how many miles are on the vehicle. I said 52, 000 and they said sorry, you are passed the warranty limits. Then the same person that had been telling me this looks down and says he doesn't know why anyone never checked out my truck. REALLY? I wanted to reach across and pick him up by his ears and throw him on the ground. This is crap. Also, on my last oil change I called to make an appointment and they said they were booked. Then they said oh, we have an opening. So I brought it in. While they had my truck on the lift they come out and hit me with "you should have your transmission fluid and filter changed, and your fuel system cleaned and an air filter and wiper blades and we can do that right now while we have your vehicle on he lift. Before they were filled up and had no time, then they do. That wasn't so bad, but immediately after they told me that they went and caught 2 more customers and told them also they should have their transmissions serviced and fuel systems catching them in embarrassing situations and these are older customers who "Trust " the dealer. These are nothing more that the old "Jiffy Lube" tactics that they pull on customers. Pull parts off and bring in to embarrass the customer into saying yes. These people are over 60 and I feel this is a shameful tactic and should be addressed. I reported GM to the BBB back in 2011 for problems with a brand new Chevy Van we bought and they pulled the old drive it and it will be ok. When it went past the warranty they said sorry, can't help you. I am receiving some money next month and I will pay off my Colorado and get rid of it. I am telling all my friends to go to Jennings Chevrolet in Chambersburg. I took my truck to advanced auto and they said my left and right fuel banks were running too lean. and I have an open solenoid in my fuel tank recovery tube. We had a constant differential lock up situation. There was a recall on it and they said ours was not one of them. $38, 000.00 purchase. No more Chevy for us. We are done. Yesterday I tried to turn off my truck and it continued running on its own.

To Whom this May Concern at General Motors:

My father was an executive with General Motors for 34 years in Michigan. Due to my loyalty to the company, I have only purchased General Motors vehicles my entire life. At the age of 47, and getting to a place in my career as an attorney, I could afford to purchase a luxury vehicle and once again, due to my loyalty to GM, I didn't consider a Mercedes, BMW or Audi - I chose to purchase a 2016 Cadillac SRX. When I purchased the vehicle, it had only 13, 000 on it. The purchase was made in November of 2016.

Not even a year into owning my SRX, in August of 2017, I had to take the vehicle to the Massey Cadillac North dealership in Orlando because the sunroof was leaking. While driving the car in the rain, I noticed it dripped on my daughter's foot as she was sitting in the front passenger seat. The leak was not discovered by the service department at first and I was told it was inspected and fine. I picked it up and later that day it rained, still leaked and I brought it back on August 4, 2017. I was told an expert on leaks was brought in. On August 30, 2017, my car was returned stating the sunroof assembly was replaced and the leak was repaired.

On December 11, 2017, I brought my vehicle in for an oil change and notified the repair department that the sunshade was not retracting properly - the service department had my car for 3 days and returned it stating the shade now was working properly.

On January 19, 2018, my vehicle was brought in after discovering a leak on the driver's side sunvisor after a rain storm. I sent pictures to my service representative, Shawn. The service department had my car until February 6, 2018.

About a month and a half later, on March 21, 2018, the car was brought back in because it was now leaking in 4 places, both sunvisor areas, the panels, and both the driver's side and the passenger side by the floor boards. The service department had my car for over a month and a half, and on May 7, 2018 I was told that everything was replaced and that my sunroof should not give me any more issues. I spoke that day to Billy Waddle, Jr., the service manager, and I respectfully voiced my frustration and disappointment with my vehicle. I am an attorney and am made fun of by the attorneys in my building about never having my car, and that I should've bought a Mercedes or BMW. Mr. Waddle apologized for the inconveniences and assured me that Massey Cadillac would stand by their work, he would check into an extended warranty through GM for my sunroof, and offered to pay two of my car payments. Unfortunately, I have not received any of those promises.in fact, I had to bring the vehicle back in to the service department on May 11, 2018 after leaks in the headliner. Also, the sunshade that was once repaired also had an issue. Again, I texted pictures to my service representative.

It is June 3, 2018 and again my vehicle is not repaired, I have had very little contact from the service department since I brought it in on May 11th, frankly I am quite shocked that I have not received a personal phone call from the general manager at Massey Cadillac. I was very clear when I brought in my car on May 11th, I want another black 2016 SRX and we can make an even trade.

As I stated before, I have only driven GM cars and have preached to my children about the importance of buying American-made cars. I purchased brand new 2 Grand Ams, 3 Trail Blazers, and 1 H3 Hummer. All but one car had a sunroof. I never had any issues, whatsoever, with my previous GM vehicles.in fact, my H3 Hummer had over 230, 000 miles on it when I got rid of it. How is it that the "luxury" brand has given me so many issues with the same area?

As of today, June 4, 2018, my SRX has been in the service department for 118 days since August 4th. So for 40% of the last 10 months, I have been paying on a vehicle that was being "repaired" for the same issue. I expect a formal offer on how this is going to be resolved and/or request arbitration.

Respectfully,

Melisa Medina, Esquire
Cortes & Medina
115 Maitland Avenue
Altamonte Springs, FL 32701
Office: [protected]
Cellphone: [protected]

Dear Sir or Madam,
We have had our 2016 Cadillac SRX approximately 2 years and our touch navigation has multiple cracks on the bottom right corner only. Our SRX is garage kept. I have added a photo for your viewing. We were told this wouldn't be covered under warranty because it has expired. We feel as if the life of the touchscreen should last well beyond 2 years. We have had many GM products over the years and never had this problem.

I am sending this email to complain about an issue that happened with your chevrolet agent in alexandria, egypt

While I was running with my chevrolet cruze 2013, I noticed aheavy soundcheard from the gear box while shifting the gears 

I didn't think that much, I went directly to the work shop of mansour chevrolet in smouha alexandria to diagnoze the sound . While I was there the recetion engineer advised me to visit the workshop in Elamreya branch as as in semoha branch they only do fast check and do the regular maintenance .

I took the car to the Amerya branch and met Eng. Maged kamal and explained to him all the situation and we went together to the work shop engineer Mohamed borhamy he took the car and did some calibration to the gear box and unfortunately nothing changed and the problem still exist . He also advised me that I should change the gear box oil as the car was running 60, 000 Km and this time to change it and I indeed agread to chang it . after a couple of hours and after i changing thevgear box oil Eng. Mohahamed borhamy said that the problem still exist and the check engine light is on and the car should stay at the work shop to do further checks and some tests .

On the second day they informed me that it's a problem of a gear box and it should be changed and the agent here will send the problem to the main branch in 6 th of october to have there advice and how to deal with that problem.

Later on I've been informed the gear box will cost 116, 000 thousand egyptian pounds it equal abot 6450 ( six thousand and four hundred and 50 american dollars )

I will pay 70% and the agent will pay the 30% remainning . 

I'm writing you now because I'm taking good care of my car, it only run 60, 000 km so far . Job the frequent maintanance at the authorized work shop every time . And before I bought my cruze I was have optra because i trust in GM cars . I think your company has a good reputation and I don't deserve to be treated like this.

We own a 2013 equinox that recently we have discovered has an oil consumption problem. We have gone through the steps of getting an oil consumption test done through IG Burton in Lewes, Delaware and it showed we were going through almost 3 quarts of oil in a little over 1000 miles. The service guy said that our case is the worst he has ever seen with the oil consumption issues the equinox's are having. Today 5/30/18, the service manage submitted a claim to GM and they replied back that they would not cover the repairs. Seeing how this is a manufacturing defect that has been an issue for our specific year of Chevy Equinox vehicles and includes a bulletin on the problem, I do not understand why they will not fix it for us. Our vehicle has been well maintained and we have documentation to prove that. The service manage states his hands are tied and there is nothing he can do. I would like to submit this complaint, receive a case number or reference number assigned to my complaint and I expect to hear back from someone who can tell me how we can resolve this issue. Thank you.

I have a 2010 Chevy Impala vin # 2G1WB5EK9A1222644. I recently encountered a problem with my air bag sensor coming on. When I researched online, it said there was a recall for this vehicle. When I took it to the auto shop in town, they said my cars vin didn't fall into the recall because the manufacturer date was 3-19-10. But it was the same issue which was stated in the recall. When I contacted Chevy they made me feel as if I didn't matter, my issue didn't matter. The fact that my air bags will not deploy if I get into a wreck, which could result in the death of myself or children, was not a concern of theirs. I take care of my car, this issue is not from negligence. I have already paid for services rendered totaling $293.00. I questioned Chevy about possible reimbursement but was denied. I feel since my vehicle was so close to the manufacturing dates recalled and since it had the same issue, that possibly the containment window was not broad enough. I would like to speak to someone about possible reimbursement.

I had booked an appointment for 9am. My car had an estimated 1 hr of work needing to be done (ei - Oil change, Axle leak repair, and oil pan change). I dropped my car off at 8:30am May 29, 2018.
Tammy texted to inform me at 3:17pm on May 29, 2018 the text read "status on car-were still working on it so it wont be ready until tomorrow - keep the rental for tonite and i will let you know tomorrow. thanks Tammy"
I proceeded to call once I didn't get a response via text asking what the issue is given the time frame in which my car has been in their possession, with more than ample time to complete the work needed.
It is now 2:08pm May 30, 2018 and I have had to call to find out the status of my vehicle. I am awaiting a call back as Tammy was on lunch at the moment.

The service department is open until 5pm. If my car was in before she had messaged me at 3:17pm that would mean my car should have been completed before 5pm that same day, or at least ready for pick up this morning. With that time frame I feel I was lied to by Tammy stating my car was in the shop.

Why are service departments scheduling service appointments at the time they open oppose to allotting themselves proper amount of time to complete yesterdays work? I have to now drive out of my way with a car that uses more gas than my actual car & replace said gas (No, was not provided a courtesy car but a rental - for 1 hours worth of work so they were aware they are backlogged and that this would happen)

Bought 3 months ago driving home cruise control quit phoned cpl days later to salesman and left message nobody contacted stopped in next time in city and was told that it was prob gm was trying to rectify was not told of prob when vehicle sold to me a week ago vehicle would not start put battery charger on for 2 hours and it started drove approx 40 km and parked in driveway went back 10 minutes later and it wud not start even after charger put on phoned 1 800 and told a tow truck was picking up was asked if it be taken out of park no told a panel had to be taken off beside shifter to release it from park no panel phoned dealer they didnt even no how put battery charger back on for about a minute and it came out of park.Still at chev dealership in hanna not heard what problem is i want my money back and i dont want vehicle back dealer offered me $9000 less than what i payed for it and i only put 4000 km on it rediculous

The service air bag light has displayed in the last couple of days. Today, 5/29/2018, I took it to my local mechanic, he advised me to take it to the dealer as he thought there was a recall related to this issue. I took it to Parkway Chevrolet located at 25500
S.H. 249, Tomball, TX. They put the vin number in and said there were no recalls for the vin on the issue, but tested and said front end sensor needed replaced. I have done research and see that there have been numerous complaints about this issue and that there have been recalls on certain vin numbers. I would like to ask for a refund of the payment we made to Parkway Chevrolet in order to fix this GM default.
If thousands of cars/trucks get free replacement of parts/labor and it is the very same issue as those cars/trucks then I feel my truck should qualify for the same free service.
The total paid for repair/labor $589.91
James E. Young

I have a car stuck at a canadian dealership and can't get a straight, simple answer about when it will be fixed; i've been told maybe six weeks, maybe 10, or maybe... Many more! Do they not have a clue? The lack of a simple, direct answer is incredibly frustrating when almost every competitor but tesla has vehicles ready to drive away today. Is this the level of (lack of!) responsiveness I should expect in the future?

I presently own a 2017 Stingray that I bought with just 1700 miles. I really like this C7 Generation Corvette, I have owned three other Corvettes, 1995 LT1, 2001 ZO6, & 2011 Grand Sport. I have experienced since owning the Stingray that right from the beginning Rattles in the Dash area. I have owned over 30 Vehicles in my years and most were brand new cars, I can't say I have ever had rattles from the dash area as I have heard coming from this C7 Stingray. I really do love the car and it would be a 10+ if I could elimate the rattles! I have had the Stingray in the Chevrolet dealer for routine service, my problem is I would like the rattles corrected but am afraid to have some of these Mechanics and helpers tear into the dash and create more problems. I take my vehicles very serious and expect quality work. I have been doing Corvette Shows for over 22 years and I am very, very Particular with all my Corvettes and Vehicles. I did take the C7 to a Chevrolet Dealership in Arizona. (Gilbert Chevrolet) in Gilbert, Arizona (Phoenix Valley Area) but not for the Rattles though. I had the oil changed early this year and there was old all over the front fenders hood doors and inside too! I gave the Dealership a 4 out of 5 stars, but told them about the oil mess. I am scared to drop off this Car and wonder will they fix the problems or damage and cause other problems? Has this been a problem with Dash rattles on the new Stingrays? This has been a disappoint for me with a brand new Corvette!

Please if you can assure me through a Service Manager and a Mechanic that they indeed can correct these Rattles I will make an appointment and give it a try! I have lost a lot of trust over the years with Dealerships and some of their shotty workers. Thanks Ron Blumer [protected]@q.com

Hello:

I'm writing with a concern I've had with my 2013 equinox (vin-2GNFLCEK9D6347358) that I purchased in February of 2017. I've contacted general motors over the rust scabs forming on the rear lift gate. I went to my local dealer (Lounsbury motors in Miramichi N.B. ) two weeks after the purchase and showed the service manager the large rust scabs on the lift gate, he (Greg Mullin) took pictures and told me he would pass it on to the GM rep from Nova Scotia. After waiting over six months I went back to Lounsbury for an answer. I was informed that the GM rep was out on sick leave and is not being replaced so I had no answer.
Then I went on line and messaged GM on the complaints site. I did receive a phone call, gave them all the info they asked for and a week later received another call stating that my issue would not be covered under there rust warranty due to the age of the vehicle. I told the rep that when this first started the vehicle was only four years old but that didn't matter I was flatly refused!
I then searched the internet for a GM personal with some authority and when I emailed them I was answered by a Susan Hughes. She asked me to take my vehicle to the local dealer which I did. The service manager (Greg Mullin) again took pictures, not of the worst areas thought, and sent them off to GM. I received a call from Susan Hughes saying the same thing as before that due to the age of the vehicle that it is not covered by there rust warranty. Again I stated that when this issue first started the vehicle was only four years old.
About myself I've restored cars for over 30 years plus worked for freight liner in Moncton N.B. for eight years in there body shop and the rust on my lift gate is "not" normal wear and a four year old vehicle! I also work for a car dealer not and see all kinds of four and five year old vehicles going through without any rust issues!
Susan Hughes did offer me a so called deal on repairs and a body shop that they deal with for $515.00 plus tax but that's not any kind of deal to me. I've priced around and have received better pricing that that or I can repair it myself for less than half of that.
So my issue for you is should GM come good for the rust scabs forming all over my lift gate on a five year old vehicle? In February 2017 there were three scabs, in may 2018 there is now 10 scabs of rust and growing.

Thanks
Bobby Furlotte
[protected]@hotmail.com
[protected]

Hi my name is Andre Mills, I had my 2005 Cadillac Srx towed to Heritage Cadillac dealership on May 7th, 2018. I received a call from Rob from the service department on May 8th explaining to me what they found on the diagnostic for my car. He gave me a total of what it would cost for the repairs. I paid a deposit of $962.00 on the 8th so they could get started with the repairs. The total cost for everything was $ 3, 873.30 . I received a call from Rob on May 11th and he told me my car was ready and runs good. I told him I would pick it up on May 12th because they would be close by the time I got off work. I came that morning of May 12th to pick up my car and paid the remaining balance which was $2, 911.30 . I made both payments with my credit card. I thought the dealership would give me a car wash for all the money i spent on repairs. When I asked them for a car wash they told me that they don't do that but listening to another customer he told me everytime he bring his car in for service they always wash his car.I drove my car home and I noticed a loud winding humming noise when I drive and start up the car. Also I noticed a oil leak in my drive way. I have never had an oil leak until after they changed my oil. I rolled my windows down and my rear passenger window would not roll back up so I had to manually use my hands to roll it up. Then I drove the car a few days to work and on my return home on May 16th the check engine light came on and wouldn't go off. I called Rob the morning of May 17th to let him know about the issues I was having with my car since I picked it up from them that morning of May 12th. I left him a voicemail message and I did'nt get a response or a call from him. I took my car back to the dealership that afternoon of May 17th while I was on my Lunch break. I talked to Rob and told him I had called him earlier that morning but I did'nt get a call back from him. I told Rob that I paid them over $ 3, 800 and my car should not be running like it was along with these other issues that occurred after I got my car back from them. He proceeded to say that they would check my car out and let me know how much it would cost for the repairs. I told him that I'm not paying them anything because my car should not of had any problems with it. I left my car there so they can check it out and Rob told me he would have the service manager call me. After leaving my car there on the 17th I did'nt here from them until I called on the 18th and I was told by Rob through voicemail that he would have some information about the check engine light for me on the 19th. I did not here back from anyone until I called back on the 22nd and spoke with the service manager. He told me that Rob was on vacation and that someone would give me a call within 2 to 3 hours to give me an update on my car after they check it out. I told the service manager that it is a inconvinence for me not having my car because I had to make other arrangements to get back and forth to work. Also I told him why have'nt anyone returned my phone calls or let me know what's going on with my car. Today it is May 24th and my car has been there for a week and know has called me in regards to my car. This dealership have done nothing but lied to me and there taking there time with trying to figure out what the problems are. I have been nothing but patient with them. I am very dissatisfied, displeased, and upset with the service and disservice that Ive gotten from them. I would not reccomend anyone to take their car there for any type of service.

I had recently replaced the condenser of my AC on advice of the engineer at SC Auto your authorised service provider. Which seemed to solve by problem but only temporary.

There was a hissing sound prevailing even after 15-20days of the replacement which I bought to the notice of the engineer. First he informed me that they have discontinued the services for Chevrolet and have shut down operations. However when explained the issue he tweaked something and again the AC was working fine for 2-3days. Yesterday when the problem started again I called the service centre and the refused any service as they had shut down.

Hence I request Chevrolet to intervene and get my problem rectified. It is summer and my air conditioner is not working. This has become a real problem from me and I am unable to use the car at anytime.

I have been servicing my car at SC auto from the day I bought the same.

GM has replied to my complaint that they cannot support any un authorized repairs when the fact is that their authorized service centre did not correct the problem and had shut operations leaving me in fix!

Need help to take this up with General Motors.

Deepak

+[protected]

Randy Hermiller, 2016 GMC Sierra Denali

Recently I went to the Ottawa Chevrolet dealership to address a warranty concern I had with a fish eye paint defect that I had in the rear passenger side door of my truck. They also confirmed that it was a factory paint defect. They arranged for a body shop to re-paint the door. The vehicle came back with the paint not matching and looking very bad. I asked them to handle the situation and get it fixed and they stated the warranty claim was processed and it would only be painted once. I am very frustrated driving a top of the line GM vehicle around with a lackluster paint job on the door. The dealership has been little to no help in getting this issue resolved. As the customer of a vehicle that is still under 100% factory warranty, I do not feel it should be my responsibility to call the body shop and get this straightened out. Erin Duke, who is the service manager at Ottawa Chevrolet, has refused to reach out to the body shop to make this issue right. I have lost a lot of faith in the General Motors brand and their willingness to make warranty issues right on their vehicles. Please help me get this issue resolved.

Randy Hermiller
[protected]