General Motors
Reviews and Complaints

2 weeks after my warrantt expired on my 2012 cruze (55000 milage) the cam cover, pvc tube as well as the coil pack needed to be replace. After researchinh a bit I find this is a common problem. Your dealership in nazareth pa would not assist or even inquire if gm would honor under warranty. Was planning a new truck purchase put if you dont stand behind your vehicles then will look at other manufacturers. I also thought items for emmisions like pvc tubes had to last for 80000 miles

We bought a new 2016 GMC Acadia and the engine would power down and the engine even shut down. I felt the thought money was more important that my families safety-
I would like to file a complaint for GM and Classic Buick GMC of Carrollton. We found our vehicle to be unsafe to drive and the dealership could not guarantee our safety of the vehicle and GM rep said we where not eligible for buy back or lemon law etc. therefore since my families safety was my main concern we traded the vehicle in the same day we got it back from the dealership. The complaint for the dealership is not satisfied with work done of vehicle due to safety concerns and then when we told them that the took us to the sales floor for them to say we can help you only for them to only want more money for a different vehicle (I can break down the numbers if you need me to). Then after dealing with that at the dealership and the rep (Jessica) told us we wouldn't qualify for them do anything about it (seemed she just wanted to close the case and get rid of us) her supervisor told us she did not have the authority to tell us that but by then we had already traded the vehicle for safety reasons. I still feel they should reach out to the dealership that we traded it into and take that unsafe vehicle off the road. We put $10, 000 dollars down and made payments for about 16 months totaling around $16, 000 dollars and the dealership wanted an additional $9, 000+ to get us into a vehicle that was only one year newer and an cheaper version - we told them no then they wanted to put us in one that was a year older (2015) about the same miles as our unsafe vehicle and still wanted us to come up with another $5000. As you can seee from the dealership and GM rep. that all they care about is MONEY!

I bought a new chevy crew cab 2006 hd 1500 4x4 6.0eng having to have transmission overhauled $2500 to $3000 is what will cost truck has 53, 000 miles what a shame. Guess I will just stay away from GM products. I have owed Gm product since I can remember we also own 2002 cadillac has had oil leak since we owned it have learnd live with it just went out and bought two oil pans to coolect oil

Good day
I would like to enquire/refer to my vehicle. reg number DKT093FS. for the last 3 years since I bought it, it was serviced by the Welkom GM branch.. On the last 2 occasions it was reported to the service department when the bakkie was taken in for the service that my airbag light comes on, they did something and after only a few days the light will come on again. The big issue here is that on the first of May 2018 me and my family was in an accident and none of the airbags was activated in the accident. 2 of the passengers was injured but the emotional scares are much deeper than the cuts and the broses on there bodies. I would like to know how can GM support us as this must have been a fault from either the service department of from the fabric . my major concern is that we could have died. This bakkie only had 84 000km when the accident occurred. There is no way how I can replace my bakkie with what I had at the price bought it for. The insurance only pay out retail value that leaves me with a shortfall of about R30 000. I am not a money hunter but since this was reported to GM on service intervals I feel I must get this off my heart.
I await your reply
J Maree ... johanm2.[protected]@gmail.com
VIN nr ADM2RD85C73437689
Engine nr 4JJ1576489
Also see pics from my bakkie... the system does not want me to upload. please provide a email address and I will forward pics

Starting in 2016 my Traverse's air conditioning would not cool down (the car was purchased new and was barely over a year old). I told a rep at my dealership about it and his response "well it was a hot weekend". Ninety degrees isn't that hot. So I took it to my local auto mechanic and he charged it for me. Four months later it didn't work again. Took it back to my local mechanic and he ran a diagnostic test and could not find any leaks. Charged the air for a second time. Third time it went out I took it back to the dealership to run their $400 diagnostic test and to find out I was 1, 000 miles over the 36, 000 mike warranty. They charged the air again after not finding any leaks. Now I'm going to have to pay big bucks to get it fixed. Not happy as it's less than three years old and has 52, 000 miles on it. I still have a 2008 Saturn Vue with 114, 000 miles on it and have not had to put a dime into it.

I own a 2007 buick Terrazza that I bought brand new . I have nothing but dealer maint. on it .I had a recent breakdown in which the brake system locked up on a main street. Ineeded a timely repair so I had it tolled to a near by garage. This a handicapped equipped van that My wife cannot do without.To make the story shorter Iwas told that the fluid in the lines was contaminated thus causing a cascade of damage. The bill came to $3000. My question is how did this happen when the dealership did all the maint. on it? Do I take this up with Vyletal or do I take this up with you for some kind of satisfaction?

My third brake light just went out. I was going to replace it myself because anyone should be able to change a light bulb. Only problem is, GM made it impossible for anyone to change this light when it goes out. Now I'm forced to pay my dealer $500 to change it for me. First, why is it that the light bulb only makes it a few years? Second, why make it impossible to change? I don't have the tools or the time to do it myself. I'm reading online that it will take a mechanic 3 hours with the right tools. I'll never buy another Camaro again.

I bought a used traverse from a dealer 2 years ago. The car had 88, 000 miles on it when I bought it. The car now has 128, 000 miles on it. Check engine light came on and gave p0016 and p0017. I have had the timing chains replaced, camshaft position sensors, and crankshaft position sensor replaced and the codes are still there. This car is being nothing but problems and a money pit. I am at a loss with it because I can't afford to have it worked on again and am down a vehicle because of this poor design of a motor.

On April 14th 2018 I purchased a brand new 2018 Silverado with 10 miles on it. On April 19th 2018 made a trip to town and back home after getting back home realized something was leaking out of front end of truck. It appeared to be oil coming from front end. After talking to the dealer they agreed to have it towed in to garage. At this time the vehicle had 125 miles on it. My question to you is I have an oil spill in my driveway from my new 2018 Chevrolet pickup, any way I can get help getting this oil spill cleaned up?

Bought brand new Cadillac with major engine/transmission trouble at 800 miles, traded for Buick which is now in shop at 1000 miles, and completed Buick survey. Was honest about overall exp. When general manager AJGeffert of Baker Cadillac Buick read the survey he called me and told me I could no longer bring my car in for service of any kind..even the GM 4 yr/50000 mile..including scheduled maintenance such as oil changes...Can he do that? What are my options if so?

After 4 trips to the mechanic, the air has continued to blow hot air. Freon is empty but after a dye test, no leaks are showing. Valve has been replaced once. And the evaporator core replaced the last trip. Lasted 5 days and we're back to hot air again. After doing research, multiple people have had this issue, which could have been fixed by a simple bracket through a recall.

Transmission failure of express van at 80, 000 miles.Owned vehicle less than one year GM and the dealer l bought it from Don franklin dealership in Monticello KY .They will not stand buy what they sell.$ 3, 000 dollar repair. l have not made that much in payments to purchase this vehicle yet.l request replacement of transmission failure at this low miles of a major system must be due to either a design flaw or defect seems many others have had the same problem with transmission early failure at low miles on this model van.

100% horrible service. I took my 2011 Chevy Cruze in for a waterpump recall. They completed the job in 1/2 of the normal time as quoted online. As soon as I pulled out of the garage it sounded like a waterfall under my dash! I pulled right back in and told Mark the service advisor. The tech lifted up my hood and said oh it was just burping the system and closed it. It would never sound like that if he would of burped it at ALL. Second Visit: 2 1/2 weeks later- I brought it back in. it was gurgling everytime I pressed the gas. they admitted that air bubbles had become trapped in parts of my engine and they "bled" the system. Within 5 DAYS MY COOLANT WAS EMPTY! Third visit: they called me and said that I had broken the coolant pressure release hose connector from my MASTER MECHANIC husband butting some wires WEEKS before. They also stated that they didn't have the time to check my system with the machine so I may or may not of needed the waterpump at all (stated twice by Mark) (didn't have time the first or second time either, they were completely empty the second time)(I had coolant all around the bottom of my car under the waterpump that they did not rinse until the THIRD time) How did I go two and a half weeks with it being completely full and COINCIDENTLY 5 DAYS AFTER MY SECOND VISIT MY COOLANTS OUT AND EMPTY? And the smug service advisor MARK advised that GM WILL NOT PAY FOR THIS AND EITHER WILL THEY. So I'll have to pay $185 for a $30.00 part and 5 minutes of their time to swap it out. My husband's a mechanic, I WOULD NEVER GO THROUGH ALL THIS TROUBLE FOR A $30 HOSE CONNECTOR. There was no accountability and I am so disgusted with them trying to blame me. believe me, if it was me I would have NO ISSUES repairing it rather than to be disrespected like that. I also had squeaking coming from my belt, they neglected to look at that and didn't wipe up all the coolant under my waterpump until the THIRD time. These are all things that are 100% expected of a dealership the FIRST TIME in, especially for a MANUFACTURERS DEFECT. I couldn't believe I had to waste all that time just for them to do their job and then try and stick me with a cheap part that they broke. I'm truly disqusted.

I'm writing in after having my car towed in for service for the fourth time in a month. My car only has 15, 000 miles and keeps breaking down. The engine light keeps coming on as well as goes into reduced power mode with traction control. I called and opened a case with General Motors after the second time and none seems to care or want to try and fix the problem and tells me to keep driving it. It has now left my family and I in some not so safe situations and cause me to miss work. I no longer feel safe in the vehicle and would like for General Motors to try and figure out a solution to this. I've only owned GM products and no longer know if I will ever buy GM again. I have given GM ample opportunities to fix my car and four times in 30 days is the line.

I am writing you regarding an incident that occurred on 27 April 2018; I took my Chevy colorado in 4 times for two issues: 1) noises on left side of steering while turning and hitting slight bumps; 2) a/c compressor went bad (took two times to figure this out) after I was saying this all along.
After four visits my noise problem got worse; after two days of not having my vehicle; the vehicle came back, according to the mechanic normal sounds. The mechanic does not know what he is doing; he lied about breaking a$27 part ; after moving my "better built" storage box in the bed liner. The noises were not even coming aft, but front left part of the engine/steering column. My noises are still not fixed; the video of the $27 part is attached that mechanic broke. The mechanic lied about breaking the part; went so far as to cover it up and use glue. I can't trust the cutter Chevrolet or it's service mechanics anymore. Can you help and point me in the direction and taking my vehicle to a verified mechanic that knows what he is doing? I feel that cutter should be inspected for their service mechanics are awful and have huge leadership issues since the supervisor did not help me and I had to pull and apology out of him. The cutter Chevrolet has bigger issues than a mechanic lying about a $27 part he broke; he tried to cover it up, not tell anyone and was about to let me drive Off the lot with an unsecured box that could of seriously hurt someone else. Please look into a full investigation into the integrity of cutter chevrolet's service department and help me get my new vehicle fixed that is still under warranty regarding the sounds coming from front of vehicle (left side).
I am happy to discuss further (please call to discuss further); my email: [protected]@yahoo.com
[protected]
Sincerely,
Mark McFarland
In advance, thank you for looking into this matter.

Buyer beware! If Service after the sale is important to you than you may want to purchase a Ford or any other Brand than a GM. I had the worst experience dealing with customer care that I have ever had in my 47 year. When you call GM with an issue they tell you some one will contact you within 24-48 hours. I had 3 different people tell me they would call me back and not ONE of them ever honored their commitment. 8 days later after I had called every day sat on hold for hours at a time. I said I had had enough and refused to be blown off again. The rep said that the Supervisor "John" who goes by "Scott" was on the other line and could not take my call. I said I'd wait until he got off the phone. Almost 2 hours they finally caved and he took my call. He had done zero research on my case. Zero, so I had to start all over again. What you'll find is that they will try and break you by keeping you on hold for hours or never calling you back until you finally say OK, I'll just settle for a poorly built GM product and fork out $10, 000 for a new motor that should have been covered under an oil consumption issue in Chevy Equinox. Simply google Chevy Equinox Oil Consumption issue and I promise you you'll never purchase another Chevy again. This company expects you to check the oil every morning when you wake up and before you drive the vehicle to ensure all the oil hasn't burnt up. So to ensure that there is no accountability at this organization the customer care folks can only give out their first name (which I really think they make up). Never a last name... I wonder how many "John's" works at GM. When you ask them for an ID # they say we don't do that. Its' all for SECURITY purposes... Bottom line Security reason so you can leave customers hanging and never have to do the right thing. GM, my case # is [protected] if you think I'm making this up! It's pretty sad when the tax payers of this GREAT country have to bail you out, and when it comes time for you to do the right thing you just put them on hold!

I've been playing phone tag with GM for the past week. My vehicle needs to be fixed due to malfunctioning neither GM nor the Car dealer has proceed to fix the issue. I'm highly frustrated since I've been experiecing issues with it since I got it out of the dealers. This is not even work paying monthly for if I've been out of driving the vehicle for the past month.

I have driven a GM vehicle since 1965. I will never buy another GM vehicle
until they STOP building their engines with the ridiculous feature of
active fuel management or cylinder deactivation. It serves no purpose and creates unnecessary engine problems and expense failures. Now
the box is starting to rust above the rear tires. The truck hasn't even been driven in the winter, with 42, 000 actual miles.

I traded two vehicles on 1/31/18 - a 2017 Chevy 1500 and a 2011 Chevy HD - and purchased two vehicles - a 2018 Chevy HD and a 2017 Jeep Grand Cherokee. To date, NEITHER of my traded vehicles have been paid off …OVER 2 MONTHS LATER. I have called several times and have spoken to Henry (who said he would return my call in 20 minutes, but did not), Clay (who said he heard something about it and would speak to someone and get back with me, but did not) and Cindy (who I have called every couple of days since 3/20/18); in addition, I emailed Henry on 3/16/2018 with no response received and texted both George Clark and Garrett Clark, beginning February 26, 2018. I need my two traded vehicles paid off TODAY; $14, 962.51 to Community First Credit Union AND $47, 700 to Vystar Credit Union as per the signed contracts dated 01/31/2018. I have been more than patient with this situation and have received no answers as to why my payoffs have not been made. I have traded MANY vehicles over the years and have NEVER had this situation at any other dealership; the only other time this has happened was at Riverside Chevrolet (same dealership) when I traded a vehicle in August 2017. I have filed a complaint with the Attorney General of Florida, Pam Bondi, as well as the Better Business Bureau (Jacksonville branch office) as well as have attempted to contact the dealership on MULTIPLE occasions as referenced below with no resolve.

Log of communication/ occurrences:

01/31/2018: Traded 2 vehicles; 2017 Chevy 1500 Silverado and 2011 Chevy HD. As per contracts, $14, 962.51 trade payoff for 2011 Chevy; $47, 700 trade payoff for 2017 Chevy. Purchased 2 vehicles; 2018 Chevy HD and 2017 Jeep Grand Cherokee. As per contracts, payment due dates are 03/01/2018.
2/26/2018: Summer texted Garrett regarding payoffs still outstanding and no new loan info. Said he would go upstairs and find out right now. No further response received.
2/26/2018: David texted George.
3/01/2018: As per the contracts, first vehicle payments due. No loan info to date. According to George (per David), Summer's loan is with Suntrust; David's loan is with GM. Summer called Suntrust- no knowledge of loan.
03/12/2018: Received notice of Past Due Payment from Community First Credit Union (for 2011 Chevy).
03/12/2018: Received 2 items of correspondence from PNC Bank in the mail. One was letting Summer know they had purchased the loan for the 2017 Jeep Grand Cherokee (not Suntrust!) and included payment coupons; the second was a LATE NOTICE as the loan was past due on that day, 03/12/2018. Summer called PNC Bank on 03/13/2018 to reverse late payment since I just received the loan info on the date it was considered late.
03/15/2018: Called Henry Mukupo, Finance Manager who completed our paperwork on 01/31/2018. Henry said he would talk with Accounting Department to figure out new loan info and payoff info. Said he would call me back in 20 minutes. Did not call back.
03/16/2018: Called Henry Mukupo- no answer on office line and no voicemail option. Talked with receptionist who gave me his email as [protected]@riversidechevyjax.com. Sent email. No reply.
03/19/2018: Called Henry Mukupo- no answer on office line and no voicemail option. Called the other Finance Manager (according to online contact page), Clay. Clay said he heard something about it around the office and would run upstairs to the Accounting Department and return my call. He never called back.
03/20/2018: 9:56am Contacted the Accounting Department (according to online contact page), Cindy Davis. She said the Comptroller had just noticed this on his reports from the previous month and began looking at it "yesterday." She said it looked as if US Bank was taking David's loan, but she wasn't sure. She didn't know what the hold up was; appeared to be an error that needed to be fixed in the contract and she wasn't sure why it hadn't been done yet. She said Henry would be in later that afternoon and to call her back. 1:40pm Called Cindy Davis back. She said they were still trying to figure it out. She said had I not called earlier today they wouldn't have even known there was an issue. Said they would continue to research to get it straightened out and call me back.
03/23/2018: 9:30am Never received a call from Cindy Davis, so I called her- no answer on office line and no voicemail option. 12:30pm Called Cindy Davis again. She said they spoke with Henry, but she will get back to working on it. She then put the phone down, went to another phone where I could hear her (one-sided) conversation. She was on the line with someone explaining that I was on the phone again and they still didn't know who purchased David's loan. Evidently, the person on the phone told her to make a call and she said "Call who, the Ghostbusters?". Then, she came back to my phone call and I explained to her that at this point, I don't care who they need to call- the Ghostbusters or Santa Claus, but I was just concerned mostly with my payoffs still being outstanding. She said, "I think we paid off the Vystar already" (which was the 2017 Chevrolet). I said, "No- I'm looking online at both accounts and neither have been paid. We are starting to get calls about the missed payment on that vehicle." I had already made a payment on the Community First loan before it went 30 days past due. Cindy said she would continue to work on it today and let me know something…
03/27/2018: 9:17am I called Cindy Davis because I have still not received any phone call from her, nor have either of my loans been paid off as of today (per online banking). There was no answer on her office line and no voicemail option. 9:30 am I called Cindy Davis [protected]) and she did not answer. This time, I got a voicemail option. I left a message that I needed to get these payoffs resolved today and asked her to please call me as it is urgent. 10:11am I texted both George and Garrett Clark and explained that I was about to lose my patience with this situation and that I needed the vehicles paid of today. Neither replied.
03/28/2018: 1:15pm Just picked up Certified Letter dated March 16, 2018 in which states David owes down payment of $2, 600 for 2018 Chevy HD- signed by Tony Blanco, CFO. The 2nd contract David signed (several days after 01/31/2018) says "N/A" in the Cash Down area of the contract; this made the payment amount increase from what was originally agreed upon on 01/31/2018. David called dealership and left message with receptionist for Tony Blanco, CFO, to return his call.
2:05pm I called and spoke with Cindy Davis. She said "geez" when I told her there is a 2nd contract around that office that David signed a couple days after 1/31/18 with Garrett. She said she just heard back from GMF (GM Financial) and they kicked the contract back…now, she realizes that may be because of the error on the Cash Down line. She logged into the computer and started looking into something and put me on hold. She came back to the line after about 13 minutes on hold and said they resubmitted the contract to GMF yesterday and GMF is looking thru it. She said they may come back as a decline again, because of the time that has elapsed; she explained the deal might need to be reworked due to current rebates and such; or we may owe 2 months payments since the original first payment was due on March 2, 2018 per the contract. "It may work out better for you" she says…I said "Well, it certainly better not be worse because this just isn't fair." On another note, she said payoff on my vehicle (Vystar- $47, 700) was sent out on Monday, March 26th (she thinks). Payoff on David's (Community First CU) has not been submitted yet due to the issue with this deal. I asked if the 2011 Chevy HD was still there on the lot and she said she wasn't sure…
2:30pm At the same time I was on the phone with Cindy Davis, David received a call from GMF. The lady was asking him if he had possession of the vehicle and other questions she wanted to know before sending them the money for the loan. David explained to her what was going on at the dealership and she was completely unaware. She said she was calling them right now to figure it out.
2:39pm David just received a phone call from Henry Mukupo who said the Accounting Department has a "problem" and it has nothing to do with the sales of the vehicles. He told him they are all going to get together right now to figure it out. He told him he will call him back shortly.
4/8/2018 Received a letter from GM Financial regarding the 2018 Chevrolet; they have assumed the loan and first payment (03/02/2018) is due, along with the 2nd payment.
4/10/2018 I have checked Vystar and Community First loans every day and NEITHER have been paid off. David went into the dealership and spoke to George Clark, General Manager, who told him that one of the staff upstairs (the heavy set, black man?) had been let go because he wasn't doing his job. He assured David that everything had been fixed and the payoffs had been made. Vystar auto-debited their payment from the checking account on 04/09/2018 (at 30 days). Next payment due as of 04/09/2018.
4/16/2018 According to the loans, neither payoff has been made STILL. David texted George today who told him the payments have been sent.
4/18/2018 Community First Credit Union called David today for 2011 Chevy payment. It is now 30 days late. (I made the February payment, so the March payment is now past due). David told the representative that he traded that vehicle at Riverside Chevrolet on 01/31 and has not had possession of it since. The CFCU representative called Riverside Chevrolet and spoke with Cindy who told her the payoff had been made i/a/o $14, 962.51, check #15110. (Date unknown) The CFCU representative told David to check on Monday (4/23) to ensure the payoff was processed and if not, we would go from there. I checked the Vystar account for the 2017 Chevy payoff and it has STILL not been processed. David contacted George Clark who is adamantly telling him the payoffs have been made.
04/19/2018 Checked online banking and NEITHER vehicle has been paid off as of today. I have submitted a complaint to the Attorney General of Florida, Pam Bondi, at http://myfloridalegal.com/contact.nsf/contact?Open&Section=Citizen_Services. I will go to Ken Amaro [protected]@firstcoastnews.com - with First Coast News next. It has come to my attention that I have a friend (Brandon Garrison/ Greg Garrison) who has also recently purchased/ traded a vehicle at Riverside Chevrolet and their traded vehicle is also now 30+ days past due. They have attempted to contact the dealership and receive no returned calls either.
4/20/18 As of last night, the Community First loan (2011 Chevy) has been paid off. The balance of the payoff was credited to the Savings Account; I sent an email to the BBB to notify them of this change. Vystar CU ($47, 700- 2017 Chevy) remains unpaid. I have submitted a "complaint" to the CONTACT US page of Riverside Chevrolet.
04/23/2018 As of today, the Vystar loan for 2017 Chevrolet (http://www.riversidechevyjax.com/VehicleDetails/used-2017-Chevrolet-Silverado_1500-Crew_Cab_Standard_Box_4_Wheel_Drive_LT-Jacksonville-FL/3155184113) remains unpaid. I have sent Riverside Chevrolet a Facebook Message and received no response.
04/24/2018 As of today, the Vystar loan for 2017 Chevrolet remains unpaid. (2) $15.00 late fees have been assessed to my account as well as additional interest. Contacting General Motors Corporation today. I have received no contact attempts from Riverside Chevrolet.

I have been a diehard GM owner for over 42 years. I purchased a 2013 Chevy Cruze that now has a blown motor due to it's poor piston design. I have read many complaints about the engine failure for this model year. It should have been recalled. I thought maybe I was a lucky one, but to my dismay at just over 72000 miles the engine blew, due to weak pistons. Of course my warranty is out, because it started in August of 2012. A vehicle should last longer than this, especially when I took such good care of it and intended on keeping it long term. I loved this car, the interior, the low gas mileage, and the sport package. If GM does not shape up or help resolve this error I will no longer want another vehicle from them. My dad drove Chevrolet and I thought I would do the same for all my driving years. This is so unfortunate to have to go through this, after you spend hard earned money on a vehicle that has a faulty engine. These engines do not hold up for this year model and GM should do something to make it be not so bad.