General Motors
Reviews and Complaints

I've taken my vehicle in to the Penske Cadillac GMC Buick over 4 x in less than a year for complaints with the vehicle idiling/ tough ride, theyvtell me the vehicle is fixed each time I pick it up but it drives the same, , I've had to replace the battery and now the AC is going out! I contacted the BBB due to GM not wanting to offer me anything except a warranty! I met with the BBB and a representative from GM we got in my vehicle to test drive to see if the car idled but we drove in downtown LA bumper to bumper traffic for maybe 2 blocks, . they declined my request to purchase the vehicle back! The vehicle is driving worse and I've informed all parties that this vehicle idles so bad and when I'm driving home from work at night the vehicles rear view mirror snakes do much from the idiling that cats behind look blurry and it's not safe I can't tell wether there changing lanes when I am doing so! Nothing but problems and to much of my time and my money being wasted here! Very disappointed

I am writing in regards to my recent Service on my truck at a GMC Dealership in Woodland Hills Ca. I have a couple things that needs to be addressed.
• In reviewing the details on my receipt it indicated that they put 9 quarts of oil in my truck. That can’t be the case as the truck only holds 6 quarts.
• In doing a comparison of my 2-15-17 and yesterday’s receipts, I noticed that the inspection of the Breaks Pads does not make any since.
o 2-15-17 Brake Inspection noted the front brakes at 6mm and the rear brakes at 5mm.
o 7-27-17 Brake inspection has the front brakes at 8mm and the rear brakes at 9mm.
I have not had my brakes done and the pads cannot have gotten better. They should be more worn. This leads me to believe that the brakes were not check at all. Which further leads me to believe if any work was been done on my vehicle. I will be taking to another brake shop to get the brakes inspected on my vehicle. This should not have to happen.
I received an email response from my compliant to the dealership from the Service Manager George Thoma. He indicated that I was correct that my vehicle only holds 6 quarts of oil and that I was overcharged. I have since received a $19 check. George also offered to have my vehicle re-inspected by the shop foreman. I will decline that offer.
This must be address and steps need to be taken to correct this issue. I don’t know if this is something that is widespread at this dealership or at other GMC dealerships, but this is borderline fraud or is outright fraud.
I have been advised to consult an attorney to look into this issue as this is some that cannot happen again

My husband and I are seniors and we leased 2015 Malibu from a dealership in Florida (Dimmit) while living there. In May of 2016 we moved to Fort Wayne Indiana due to my husband's medical problem. The point I am getting to is in this last year we have had to take our car to the dealership 4 times in the last year. The check engine light has come on and stayed on. None of the service techs have solved the problem. It is in the dealership as I write this for the fourth time. They all say the same thing and I guarantee you they will tell us the previous tech did something wrong. Won't you help us? The dealership that has it is Kelly Buick, GMC off Illinois Ave. In Fort Wayne, Indiana. Our information is James (retired from GM plant in Muncie, Indiana in 1994 after 31 years) and Nancy Fields...[protected] or mobile [protected]. Thank you.

I wanted to alert you to a problem I had with my Serpentine Belt which tore for no good reason at 40, 000mile. My
Mechanic needed to replace the tensioner and place a new belt on. He said the belt was in perfect shape except the spot it ripped. I called my dealer Bob Fisher Chevrolet and the mechanic there was rude and tried to blame me for "driving hard". That is ridiculous! I just want to inform you of this possible problem.

Bought used from John hall chevy in daytona beach 2 years ago. Since then a water leak front passenger side. Transmission went out. Exhaust manifold 2x. Wheel bearing both fronts. Water leak again. Radio comes on and off. Air bag light on and off. Tpi on and off. Tied of fixing this car. Will not buy another gmc/chevy product from John hall chevy or any other chevy dealerships. NO MORE chevy's.

My daytime running lights burned around the sockets. There are visible burn marks. I took it to a dealership for repairs. They can't explain how this happened, but did say that it might happen again once it is repaired. You have to replace the entire headlight/running light assembly. This is a major safety issue. I contacted GM motors and spoke with California Rep. Gilbert. Ref #8-[protected] and have been given the run around for over a month. After numerous phone calls and messages, Gilbert finally returned my call and said there is nothing that can be done since my vehicle is a 2010. This is unacceptable and extremely frustrating to be treated this way when there is obviously a serious issue with the vehicle. I explained that it is a safety issue but Gilbert said there was nothing GM could do for me. I have children that ride in this vehicle everyday. I would like for my vehicle to be inspected for any safety issues and both daytime running lights repaired by a dealership near me. I bought this vehicle new in 2010 and have enjoyed everything about this vehicle besides this issue.

2 May 17
[protected]
Driving to California from Las Vegas NV digital dash went completely dark only had analog gauges continued driving dash returned after a few minutes. The radio and GPS froze the radio continued to play music but nothing else worked thru the Mylink, the radio and GPS started working again after a few minutes. the auto did fine for the rest of the trip till we returned to Vegas on 3 May 17, the radio and the GPS froze up again about 150 miles outside of Vegas and did not start working again till Primm about 42 miles outside of Las Vegas. I took the car into the service department at Findlay Chevrolet on 4 May 17.

Desired Resolution: Repair auto

I purchased a 2017 Chevy Traverse Premier from Langway Chevrolet in Manchester Center VT on 7/26/17. The vehicle has a dent in it, noticed at time of making the deal. I held off a day for delivery as I was assured that it would be repaired the next morning.
When I arrived to pick up the car, I was told that the body shop didn't have the time to fix but would come to me to fix in a day or so.
I have contacted the dealership numerous times only to be told that I would receive a call to set up the appointment, doesn't happen.
It is now almost a week to fix a dent that was supposed to be done before delivery.
When I call, I hear the same promise. I sent an email and ther is no response.
This is a horrible representation from a GM dealership. Now I have a new car with a dent that I will have to pay to get fixed so I can have the car lettered with my company logo.
Is there someone or some department that can help to get this dealer to fulfill there promise?
Please advise.

case# 8-[protected]
On July 15, 2017 my family and i were driving back from NC to NY. My car broke down (radiator hose) in Maryland. My car is not even 2 years old yet. I called GM road side assistance and have been dealing with a nightmare ever since. Today is 8/2/2017 and i still have not had ANYONE help me. I called Monday morning first thing when they opened on the 17th and have been calling every day since.
i was told on Saturday standing on the side of the road that i would need to find a rental car place and rent a car to finish my trip back to NY where i live. Enterprise was closed so i had to figure it out myself (apparently enterprise is the only company GM deals with). I rented a car and drove home. I called customer service every single day, sometimes multiple times a day and got no where. No one would call me back. everyone just kept passing me to the next person and the next person. i spoke with many senior advisers and their supervisors. I called the dealership in Maryland over and over and over again as well as the one here in NY where i bought my car from. No one would tell me when i would be able to get my car back and no one was able to answer my questions about the rental car. On Friday someone from roadside assistance finally called me to let me know that i am only allowed 24 hours of a rental service. I had had the car for going on 7 days at this point. NO ONE told me that in all the attempts that i had made to call and try and figure it out. I got stuck paying $361.00! Had someone/ anyone of the 13 people i had spoken to told me that i would have returned the car but not one person did. i was just told during my original call to GM on the side of the road to make sure that i kept my receipt for reimbursement.
The following Monday the 24th after hours and hours of me trying to get anyone to help me they finally told me that they got the approval to ship my car back to me... i went 11 days without a car and no one cared but me! Today is 8/2/17 and i still have not spoken one single word to my senior adviser Kierra. Her supervisor called me and told me that she would make sure that she reached out to me on Tuesday the 25th... its now 8/2 and still nothing. I have left her numerous voicemail's and she never calls me back.
i have never ever dealt with such poor customer service. its really sad because i love my car and my lease will be up soon and i wasn't even considering an alternative to my Acadia. I can now say that after this experience i will never ever buy another GM. All of my friends and family members are also disgusted with the lack of care that was given to me.
so here we are 19 days after the incident and i am still dealing with this issue. GM should be ashamed of themselves for the way that i was treated by multiple senior advisers and their managers.
there was no customer services provided to me at all and still inst...
first i had to fight to get my car back and now i have to fight to get reimbursed for a car i was never ever ever told i wasn't entitled to rent!

As of August 1st, 2017 I have 206, 082 miles on my Chevy Volt and I couldn't be HAPPIER ! WHAT AN AWESOME CAR ! living in Michigan that car has gone through some pretty bad weather and simply performed above and beyond any vehicle I have ever owned ! Thank you to all you Wide eyed crazy American auto workers ! you guyz and dollz rule ! Praise God the Father and HIS son Jesus Christ ! Amen !

I purchased the buick on 5/22/2017, one week after I purchased it. I noticed when I was going slow the car would pulsate. Not all the time but is it noticeable. After they looked at it the service manager stated it was the computer and the way the previous owner held there foot on the petal, if I drove it, it would change and adjust to my foot, well it never did. I took the car back on 8/1/17, at that time my husband to me to tell them that driving around 60 miles and hour the car sounded like it was out of balance, as it thumped at that speed. So now we have 2 problems.
The service tech told me that there was a rim that was bent. I ask her what happened and she said it was my word against there s. And that it would not be covered. She said the general manager was driving it and he stated it just needed air in the tire. I might be a 70 year old women but I am not stupid. Please help me with this problem as I know they not telling me the truth.

My parents purchased a 2013 Chevy Malibu at Ed Dena's Chevrolet in Dinuba, CA, so that I may have a reliable vehicle to get me through college. Just recently, we noticed the seam on the upper right side of the driver's seat start to come apart. I live my car, but don't understand how this could happen. I feel this is a manufacturer defect. I cannot afford to repair the seat and do not want it to worsen. Is there anything the company can do for me? I would appreciate a response and support from the corporation. Thank you.

On May 4th, 2017 I ordered a 2017 Midnight Edition 1500 from Winner Chevy in Colfax, CA. My sales rep Scott Greenhaw was helpful in ordering the exact truck I wanted and told me the truck would arrive in 6-8 weeks. Around week 6 I was sent an email saying the expected arrival date for the truck was June 28th. I was told the truck was off the ship and needed to go through a 3 day inspection before it was shipped to Colfax. As June 28th came and went I was told there was a "hold up" at the port in Benicia. On June 30th I received an email about the hold up but the reason was unknown. a few days later I received another email saying the truck had, in fact, NOT been unloaded yet from the ship. I have been checking back with the dealership weekly to try and get updates but I've received very little information. Last week on July 24th I received yet another email saying the truck had been offloaded from the ship. Again. My original salesman Scott sent me an email saying he was on vacation and he was officially backing out of the sale and handing it over to the General Manager since at this point there was no possibility of having a 100% satisfied customer. I called Tim Bobzien, the General Manager and left a message. Tim called me back the next day and confirmed the truck had been offloaded from the ship and he was expecting it by the end of the week, which would have been July 28th. At the end of the day on July 28th I had not heard anything so I sent an email. I told Tim this has been the WORST car buying experience I have ever been through. He responded that he was sorry and he advised that I send a complaint to GM directly in order to attain any kind of compensation for my time and troubles. Today is July 31st, 2017. This Friday will mark 13 weeks since I ordered my truck and I have heard nothing from Winner Chevy. I am extremely frustrated. I could never recommend Winner or Chevy to anyone at this point. I was so excited for this dream truck and now I don't even know if I want the truck anymore. This has been a nightmare of an experience.

On June 9, our 2016 GMC Acadia transmission went out. We are under warranty. The dealership that our vehicle was towed to, could not provide us with a loaner car. It was a Friday evening and they were beginning to close. We were stranded and had to get a relative to pick us up.
We rented a car the next Day. GM Will not reimburse us for the full amount of our rental? A difference of $66.41. It's not the money, but the point that they are not backing their vehicles or their customers

7/31/17-Today will be the 5th time that I have taken my car to the dealer for the same problem. They did not make a service ticket the last 2 times which bothers me. There is no record at the dealer that I left my car the last 2 times.
I had a noise in the left front of my 2014 Chevy Impala when I turn the wheel to the left and start to go forward or backward. It did not do it every time.
Davis Chevrolet replaced a left front drive bearing and Anti-lock Brake Sensor. The noise is repaired. What I am left with is "Warning Codes" that I never had before this repair.
"Service Stabilitrack"
"ABS Light"
"Service Brake Assist"
"Service Traction Control"
The lights will go out and come back.
The folks at Davis have been very nice to deal with but do not seem to have the skill to deal with this repair induced problem.
I am three week in now and getting tired.
I spent over $600 for the repair.
Please Help.

To whom it my concern,

I'm taking a moment to submit a complaint about a Oil change at Premier Chevrolet Buena Park CA. I'm doing this so if there is engine damage to my vehicle there is this record of events.

On 6/27/17 I scheduled an appointment to have the oil changed in my 2017 Corvette Grandsport. I requested to have Mobil 1 put in instead of the dexos which all literature on the vehicle recommends. I was informed that there would be an extra charge in which I said I would pay for no problem. Upon completion of my oil change I was informed that they had put in 7 Quarts of oil. This didn't sound correct to me so I asked if he was absolutely sure that this was correct and he assured that it was.

Being a Corvette owner and proud of my car I decided that I should probably double check my oil fill when I got home. After looking at the manual it stated 9.5 Quarts. I went through the warm up procedure to check the oil on the Dry Oil Sump engine. To my Horror I discovered that the oil Barely read on the end of the dip stick!

I called the dealer to inquire why they let me drive home in my 75 000 dollar Chevrolet flagship vehicle with my oil was so low and they told me that it was correct. After sending photos to the dealership via text of the dipstick and the section in the manual where it states 9.5 Quarts I demanded they have my vehicle towed back to the dealership to remedy this lack of obvious effort to give me a proper oil change. I was informed that oh blah blah we have to call roadside assistance and it will be a while. Well at this point I'm furious after I took the time to go there meanwhile I have other things going on that I need to tend to and don't have time to wait around for someone to take their time to fix what could possibly be detrimental damage to my motor.

In order to make things move along I used 2 Quarts of oil in my garage to get me enough to slowly drive over to have this fixed.

Upon arrival I was told by the head mechanic and here is where I'm dumbfounded by what took place.

He told me they put in what the computer told them to put in. My response was " did you check the dipstick!" He again stated that this is what the computer told him because I have "Z72" package. I asked him what that meant and he had no answer. I had to inform him that it only applied to suspension not engine. Again I asked why did you not look at the dipstick and again he said that is what the computer told him.

OK ARE YOU SERIOUS! This mechanic obviously has no knowledge of your products nor how to double check his work by simply using his eyes on the thing that actually shows you how much oil is in the car, takes like a second! Especially the high end products. If they are filling up people's Corvettes with Dry Oil Sumps with negative 3 Quarts of oil Chevrolet can expect to replace a lot of engines in the near future.

At this point I don't really know what to do other than find another dealership and double check their work. Seems like I should be getting paid to do that.

I would appreciate some sort of response to this so I Know that Chevrolet Knows what is taking place in their representatives repair shops.

Thank you

So I bought a brand new 2017 Camaro and I've only had it 5 months. I regret buying this car so much! The first issue I had was the check engine light came on after the 1st two months of purchasing it. GM service told me the issue was a sensor in the gas tank went out. They of course told me that I was that caused the problem by putting the gas pump in too deep! Yes that's what they told me that caused it! Since I was the one who did the damage they said my warranty wouldn't cover it. Now my AC went out and guess what my warranty isn't going to cover it! I do not understand how GM can sell cars that are really that poorly built! Now they say the issue was caused my a rock puncturing the condenser. It must seriously be a poorly made condenser for it to be punctured my by a rock. I am paying extra for the extended warranty and for what?! I still have no coverage! When I first purchase my car the way the explained everything to me I really thought GM was going to take care of me. I had already planned to purchase an SUV in the future but I will never purchase from GM! I understand that it was an "outside influence" that caused the damage but how can a brand new car be damaged by something so small!

Dear General Motors 

Hello, my name is Marco Antonio Trigoso, GMIN number [protected]
I am kindly and respectfully writing this letter with the solemn purpose to formally and officially request my SFE bonus for the months of March and April 2017 payable on the last week of the months of June and July 2017 which has been denied. I worked for Bomnin Chevrolet Dadeland located in Miami Florida from August 24, 2016, until being terminated for not determine or valid reason on May 17, 2017. By reviewing my personal record, you will see that I have completed all my requirements and assessments to be able to receive my monthly SFE bonus. I, as a sales representative for Bomnin Chevrolet and General Motors have put a lot of effort and hard work on keeping all my clients satisfied. I believe my work has represented at its best the essence of General Motors family leaving every single one of my customers with the most authentic and professional representation of your company.

As many others before me I have immigrated to this country in the pursuit of a better quality of life for me and my family, reason why I have set all my heart, passion and dedication into educating and modeling myself into a pristine citizen, an accomplishment that have earn me three college degrees in Music Business, Associates in Arts, and Music Performance. I consider myself to be an honest and hardworking man who has proudly support his family for years. I have become the only source of income to my family of five, I have three small children age five, four and three, and right now we have been severely affected by the decision of my former employer at Bomnin Chevrolet of terminate me without any notice and mostly because one of my children suffers from disabilities caused by autism a conditions he was born with, which is becoming so severe it’s unable him from communicating or socialize with others.

My General Motors SFE bonuses were usually used as monetary support for his therapies, and medical treatments, otherwise it becomes very difficult for my family to be able to afford the proper care and treatment my son needs. My employer on Bomnin Chevrolet was well aware of my household situation and my son condition, still, I have been denied further assistance collecting the bonuses I rightfully earned for General Motors. I devoted myself to this company and always made sure that the best interest of Bomnin Chevrolet and General Motors were protected.

I now found myself with difficulty to believe in times where Human Rights and Employment Laws have evolved in such ways to care and protect all employees, that a corporation so respected as General Motors would allow such injustice and violations to be committed against any of their employees. I humbly as for your assistance in the matter, it hopes your company can help me find a reasonable resolution. You can reach me anytime by email or phone at, [protected]@hotmail.com or [protected].

Sincerely,

Marco Trigoso

my truck caught fire after hendrick chevrolet replace fuel . they first they would have their insurance agent look at it .. later i am told by gm complaint dept the want to repair my truck themselves . i drove the truck about 80 mile before truck caught fire at another gm dealer on may 9 2017.. the adviser at gm complaint department has not call in two weeks .

My 2016 Buick Regal was brought into Nalley Buick/GMC June 13, 2017 after I called requesting it be towed in due to the transmission failing. It was brought in and after almost 2 weeks I was told yes it was the transmission but it was "sent out". I have received no updates and when I call I'm rudely told it's being worked on and "don't worry you have a loaner". I may have a loaner but I have made a PAYMENT on MY CAR that I have not had in over 5 weeks! How hard is it to change a transmission? I'm no mechanic but I'm pretty sure 2 could've been in during this amount of time. This is something above and beyond us as consumers. We have purchased 9 vehicles from this dealership and cannot believe the treatment we are receiving. My husbands 2016 GMC Sierra has a bad shock and after keeping the truck 3 days claim they can't hear it, a deaf man could hear it. I want this situation remedied...I want my car back and my husbands fixed. Ford is sounding better every day.