General Motors
Reviews and Complaints

I have 2 major cracks on my dashboard, 1 over the airbag and the other over the instrument cluster.
I have reference # 8-[protected] give to me by a rep. In your Office along with a $100. 00 voucher for repairs. On the advice I contacted Crest Chevrolet where I purchased my Tahoe from to see if they would be willing to cover the cost of a replacement dash. Keep in mind this vehicle has 98, 000 miles on it and the vibration in the dash is unsafe and a accident waiting to happen. Whatever happened to taking care of the customer? It is a known fact that this is a defect that you (GM) are aware of. Is it gonna take for someone to be injured or killed because you won't take care of the very same customers that pay your salary? $ Im not asking you to eat the cost im only asking that you split the cost with me. I take pride in my Chevy and I have for the last 30 years.

2015 gmc sierra 2500 hd, drivers side seat coming apart at seams.Took to dealership.Service manager looked at seat and says warranty should fix problem.He took picture and sent to district manager casey onieel.It was turned down, says itswear and tear gm wont fix.Now this is being done by somebody in a cubicle out in space somewhere that wont get off their butt and look at the problem.Only have been offered 200.00 assistance from gm customer service on a 700.00 bill.I am in the process of posting this to every organization including the bbb at this time to let every body know if they buy a new vehicle and the seats come apart not by abuse then gm will not fix and use the excuse of wear and tear so as not to fix even though the vehicle has a 3 year warranty

My truck has been in the shop with a bad ac condensor since april of 2017. I have been making a truck payment on a vehicle that is sitting in the service department of the chevy dealer. They have given us a vehicle, but its not the same as having your own vehicle back.in may 25, 2017, would have been two years since the date of purchase. It is a little discouraging when your vehicle ia in the shop, and no one at gm or the dealership can give you any information. After reading similar issues and complaints, this is a huge problem with gm trucks. This is [censor] customer service and not a good way to keep happy customers. Gm needs to get off their [censor] and fix their mistakes. Iibet other reputable companies is not dealing with this type of dissatisfaction. I promise this will be my last gm vehicle that I will ever purchase.

on July 17/2017 I hit a moose. the impact was bad enough to take the back window out. the steering wheel was bent at impact. the car is totalled. none of the air bags went off. seat belt did not lock for safety. As the impact was so bad it is surprising that the air bags did not deploy nor did the seat belt lock into place. All recalls have been done on my car when recalled. I have added pictures to show the extent of the damage done.

I purchased my 2010 GMC Terrain with the 2.4L engine in November of 2009. Since then I have tried to get satisfaction from the dealer and GM Canada on the oil usage issue, only to be told that using a litre of oil every 3000 km is within their specs. This was not acceptable then and is not acceptable now. I bought a new vehicle so I wouldn’t need to deal with the expenses of a used vehicle. This has been the most disappointing vehicle I’ve owned to date and my most recent experience has left me stunned.
A week ago (July 16, 2017) my engine light came on and the engine died. Upon restarting it I had a loss of power and it sounded terrible! I limped it to my mechanic and the codes came up that it was the items under Special Coverage #12313C – Engine Balance Chain and Fuel Pump. He contacted the John Bear dealership and they indicated that it was covered if this was the issue. When I called them they asked me to drive it to their location and they’d have a look at it. They uncovered these issues and said that they felt there was more issues and asked to look further into the engine. I gave them permission and they discovered that the damage was more extensive as the loose chains had wore down the teeth in the gears and that the debris would be throughout the engine. They recommended replacing the engine at a cost of $9500.00. I felt that I had no choice but to agree as I need my vehicle.
I have been doing my research and discovered that you stopped producing this engine for fuel efficiency reasons. Yet seeing the complaints on line, it would appear that there were more issues than just the fuel efficiency. Upon speaking with mechanics and getting a better understanding of how this engine works, it only makes sense that once you have internal components such as these out of balance and not working efficiently, they would affect the other moving components in the engine causing even more problems. I have come to the obvious conclusion that this engine should have been recalled to either fix the issues prior to them doing damage or the engines should have been replaced under factory warranty. It is also clear that the damage to this engine is a direct result of the Special Coverage items listed above. This is a known GM issue (as I’ve noted in on-line forums) and the cost of the engine should be covered by GM.

I have had my car numerous times in the service center at Jeff Wyler in Canal Winchester, Ohio for the same issue. Twice they told me nothing was wrong and sent me home like I was crazy. The problem is my 2011 Traverse started ready tons of errors across the dash. AWD off, service AWD, traction control off, service traction control, stabilititrack off, service stabilititrack, check engine light and traction control light comes on. Rpm' start to run high then it reads another issues engine powering down and you drastically slows down from 65 to 35-40 in seconds. Another time on interstate 270 it shut off completely and lost steering and brakes too. Almost got milled that day by a semi. This time on June 25 on our way home from vacation it did it again. This time the car' engine shut off completely again in the mountains of West Virginia. I lost steering and brakes. Thought I was going to cause a huge pile up trying to get over. We had to use the emergency brake which gave us all a good jolt. Back to Jeff Wyler chevy who is not sure what is wrong and wants to charge me again. They told me to file a case with GM that they are seeing this a lot. Did and got denied so I appealed it. Jeff at GM who is in charge of my claim has hung up on me . Now, he doesn't return any of my calls. I know he is covering up for GM. I have contacted the Ohio Barr, filed a compliant with NHTSA and the BBB, and lemon law of Ohio. I p, an to take this public with Channel Six on You Side Investigators. I am only asking you resolve a known problem wit your vehicles before someone is seriously injured or killed. These cars are extremely dangerous and not dependable. Stand up and take responsibility.

I ordered a duplicate key for my 2015 Chevrolet Corvette. And they informed me that the key had to be cut by General Motors since it's cut from the vin number and they would send it to me. They mailed it regular mail to my residence with NO tracking number or signature required or ANYTHING and someone stole the extra key from the post office. I'm also filing a police report with my local police department and filing a complaint with my post office but this is unacceptable. They should not have mailed a key to a 73, 000 vehicle regular mail. I want someone to help me please?

In 2015 I bought a 2015 gmc Sierra from murray gm in merritt..so exciting right...no the truck was in the shop countless times for the same issue..tire blew on truck at 10000 kms...I got new tires put on through murray gm using the eazy lien system the dealership has..I had a change in my circumstances and had no choice but to trade the truck in for a vehicle with cheaper payments. There was a $700 remaining balance on the tires I had purchased for the truck. When the salesmen was doing the appraisal on the truck I told them there was a balance owing and to be sure to take the cost into consideration as the tires were brand new. They told me yes all was to be taken care of. After all was said and done they tell me they will only pay half and i was to pay the other half of the tire balance...this didnt sit well with me...i made another $100 payment and decided to speak up...when i told the manager that i didnt agree he got very upset and told me i could service my new car elseware. Which i was also dealing with non stop issues with and they were unable to diagnose or fix the issue.They also nailed me with a $200 deductible for the windshield on the truck. So now I have to drive an hour to have my vehicle serviced in kamloops bc. The dealership there can also not figure out what is wrong with my car. It groans and creaks while turning...at first it was only hard turns both left and right...now it's any slight turn and bumps in the road even getting in and out it creaks. Something is very wrong with my car and no one can fix it...I'm so frustrated I'm ready to blow...the car sounds horrible and terribly unsafe. I need this issue addressed...I'm want a new car or null and void any debt paid for this car. This is complete [censor]...the stress of this situation is too much. Please once and for all FIX MY CAR or FIX THE PROBLEM. Thank you for your time look forward to hearing from u...oh and I forgot to add murray gm has sent me to collections for the $300 owing on tires that I don't have...tell me why I should pay for tires that I don't have...sick of wasting my hard earned money on gm garbage and being treated like [censor] by sleezy gm salesmen

I purchased this truck brand new in 2012 I've had many problems under warranty and always had a problem getting warranty done now I have broken rear springs in my truck and they were supposed to be covered under warranty and the warranty ran out at for it I guess in March 31st and they're saying they won't do anything for me and GMC they said the same thing it's up to the dealer phone to dealer and they haven't replied to me every time I have an issue with my truck I have a problem with the the dealership here in Bridgewater Nova Scotia always turn me away and end not fix my truck for me have to take it somewhere else to get it fixed under when it's supposed to be under warranty now I'd like someone to call me or do something about these Springs you know I've always been a faithful client of 70000 kilometers on my vehicle I drive it very little it's just like the day I bought a brand new I keep my vehicles and very clean shape and I'm very disappointed in Chevy if I don't hear back I've already bought three or four brand new Chevys from you folks and I'm not going to purchase another one I'm considering going to dodge ASAP to buy a new truck and it's all because of GMC and Bridgewater thank you very much for your time my name is Greg robar my number is 543-6162 area code 902 and my email address is GW [protected]@EastLink.ca

My Malibu has been at Andean Chevrolet for six weeks because of a known issue with this engine. Maybe ready this week IF they are able to locate the remaining parts required-related to the "stoachastic" ignition, cracked cylinder blah-blah-blah issue. I would like to know what is being done to allay concerns following the repairs, that vehicle will be reliable, Good driving condition and that I won't continue to have issues and when I go to sell or trade it it will be worth more than scrap value. My first GM car since I was 20...very disappointed.

Invoice Date 07/10/17 Invoice #CHCS516314

Advisor: Donnie (800) Tag no. 513B

Dealership: Keffer Ram

Automobile: 05/ Chrysler/PT Cruiser/2Dr Conv. Tour

VIN: 3C3EY55E15T310396

Customer: Elijah Hayes
3865 Brentview Pl NW
Kennesaw, GA 30144

We want to complain that this dealership misused the diagnostic procedure for a repair issue of an overheating engine. The diagnostic was to replace the thermostat. Afterwards the overheating continued to be a problem and the dealership (service technician) Please see suggestions on invoice # attached to see how ridiculous this is. The normal process of elimination on this diagnostic was completely ignored. There is blatant reason to believe that this was a manipulative effort to gain where not necessary. I would appreciate that this would be corrected and not let dealerships be led by greed, but by repeat business and integrity. You guys will lose if this is not corrected. Someone with clout might go to the press with this if you do not correct this quickly. We expect a reply to this and an apology. There was un-necessary money wasted and people put into a situation that caused stress and fear without knowledge and feasibility.

It is truly unheard of the amount of harassment, vulgar language, and sexual talk that goes on in their branch in Lafayette, La. After being employed by this company for over year, I am wrongfully terminated because I brought up these cases of harassment! I hope that someone in upper management in this company realizes that this is unethical, and in most states illegal.

I financed a 2014 Chevy crude rs in Feb of 2017. Since then routine maintenance has been done on the car exactly when it was due. Everything on my part has been done correctly. However last night marks the 3rd time the check engine light has come on. I will be taking it do the dealer to be serviced yet again. In no way should I have to be doing this. I've had the car 4 months with 3 check engine lights! Each time they tell me the problem in something that is normally for the car to experience. What?! Check engine lights are normal now?! Extremely disappointed with the entire situation and at this point have no desire for any GM product and definitely would NOT recommend to anyone.

New Envision. First time I tried to use the rear a/c it did not work. I was sold a car with defective air conditioner and I'm told dealership, Frank Kent Country can't get parts. This is Texas. I need air conditioning. Customer service is a joke. Wish I had read the complaints before I bought but I will now I just want my money back. I won't be dealing with General Motors ever again.

Another failed A/C condenser unit. Major problem at GM right now. None available. Told me it would be over 30 days before part would be available. It's practically a new car. Major failure on GM's part and a defective condenser that they aren't willing to stand behind. Will cost over $1000 to fix. Not impressed with GM's repose at all. Time to start a social media campaign, or better yet get litigious.

I purchased this vehicle one year ago and have had nothing but problems. At 60, 000 miles two new rear wheel bearings had to be replaced. It spent 3 months in and out of the shop due to overheating issues which resulted from a reservoir attached to the water pump. I have since had a ground wire break in the trunk. I have had check engine light issues. P011 error code which resulted in an 'update' GM put out requiring the car to be reprogrammed. Engine light is on AGAIN, will get error code and take it back to the dealer. This is costing me $100-200 every 3-6 weeks and frankly it's getting old.

I purchased the 2012 Chevy Equinox in Feb 2016. I am very happy with it but is has recently been using oil. I gave it an oil change on June 1, 2017 and today July 11, 2017 the engine light came on. I took it to Autozone to get the codes and found it has no oil. 5 quarts in 6 weeks, way too much. I have been noticing more oil consumption ever since my check engine light came on in August of last year for the crank position sensor. When the light went on in August 2016 I called the dealer, gave them the code I was getting. I was told that I would need to drop the car off for a day or two so they can look it over, mind you it was under warranty at this time, but I told them that I would need a loaner car since I need to work. They did not have a loaner car and said it is a known problem with my car an it would be fine. I requested them to call when they have a loaner car available which I never got a call back. I contacted them a few weeks late in September 2016 and I got the same song and dance. Now it is July 2017, my warranty has run out and now I am going to have a huge bill for a known problem on this car. Is there a recall for the oil consumption on this year car?

I have a 2015 suburban. I have 3 children under the age of 5. I it is July and for 3 months I have not have air. Why can I not get a condenser on my car. I paid over 60, 000 for My car and have no A/C. What are you going to do about this. I refuse to drive my children in this car. I will reach out in what ever means possible to have something done immediately.
Lori rowland

I have a 2011 Chevy Malibu with less then 90, 000 miles on it and my transmission is shoot. GM wanted almost $6000 to replace/ rebuild my transmission. My local #1 transmission specialist is charging me almost $4000 to rebuild my transmission. I was told that the transmission dying is not my fault. My transmission Specialist explained he has 2 other Malibus in his shop currently with the same issues. Evidently Chevy Malibus from [protected] have transmission problems. I was wondering since this is a know fact why is there no recall and or any partial reimbursement available for Malibu owners who get their transmission rebuilt with all GM parts?
I was advised not to buy a used low milage transmission due to the chance of it dying as well.
I would love to hear from you soon.

To Whom It my Concern,

I purchased z06 w/ z07 package with the heavy duty suspension i spent with GM lot of money in corvette is my #3, now what's happen is that one of my z07 front right shock absorber leak. So I make appointment with the dealer and the guys keep the corvette for couples of days for repair under warranty. Call me for pick up my z06 w/z07 when im go home I check make sure the guy install the RIGHT SHOCK end i see they install the wrong shock in the right front side. That is unsafe because my corvette has heavy duty suspension and is 62% higher heavy duty VS the regular. So, on the left I have the original heavy duty and on the right have the regular shock that the dealer replaced. Can't drive that corvette with that wrong suspension the dealer install in the right front, I feel GM NOT IS SAFE IN THAT, I BUYYYY Z07PACKAGE not the regular one zo6 so before I take any legal follow-up I try to report to GM first before get any action, my corvette have warranty PLUS EXTENDED WARRANTY TOO SO WHY THE WRONG PART WAS INSTALLED?
ATT:
Eliezer Sanabria