General Motors
Reviews and Complaints

My 2014 Silverado's ac went out while under warranty. They said they had to replace a hose that was leaking. I guess they replaced the hose. They may have just put more Freon in the system. Now a few months latter and the ac is gone out again. The dealer said it had a leak. I did not need a dealership to tell me that. They could not find the leak. So they put fron and dye in the system and told me to come back in two weeks. I guess they hope the dye will show the leak. They charged me $90- to do nothing but put Freon and dye in the ac system. The ac after an hour is not blowing out cold air. There are many reports out on the internet about Silverado's ac problems. Most seem to be a faulty hose. The dealers are replacing the hoses and installing a bracket for support. this problem should be a recall item. I do not want my compressor and condenser to burn out. what is your thoughts on this matter. This is disgusting for a American made auto! Thank you for your time and consideration with this problem.

On Friday, May 4, 2017 I contacted Gateway Chevy on 99th Ave and McDowell in Avondale, AZ to purchase another vehicle. I spoke with Tony a salesman I worked with just one year ago. I advised Tony that the car I purchased from him last year transmission has stopped working. Tony asked me to refresh his memory about the vehicle. I told him I bought from him a 2010 Chevy Impala. Tony stated he remembers now.

Tony asked me what vehicle was I interested in purchasing and do I have money down. I told Tony I wanted an Equinox or a vehicle that would be able to tote my son’s 5 piece drum kit with symbols and that I did not plan to purchase a vehicle so I do not have any money down at this time. Tony advised me he has a good Dodge Journey with three row seating that would be perfect and to complete an online credit application and he would get back to me. After two hours had passed, I called Tony back to ask if he had any updates. Tony advised me that I owe $8500 on my car and he would have to look into what he could do for me. I expressed understanding.

On Saturday, May 5, 2015 I called Tony to see if he had any updates. Tony advised me that the bank will only approve of a new vehicle $16, 000 or less. He said the Equinox would not work. I advised him that I saw an Equinox on their website for $18, 395. He said the bank would only finance $16, 000. Tony said he would look into rebates to help this go through. I called Tony two hours later. Tony stated he could get me into a new Malibu or Cruze. I advised Tony that I have been using my Impala to carry the drum set without a problem. I asked Tony “Will the Malibu hold the drum set, me and my three children?” Tony said the Malibu would be better and he would get back to me.

I called Tony two hours later and asked for updates. Tony said he was waiting to hear from GM to see if he could add more money to the deal. He said he would call me before the dealership closed at 8pm. I did not hear back from Tony.

I called Tony’s cell and it went straight to voicemail. I call the dealership Sunday afternoon at 2pm and was advised to come in and ask for LaRue. I had my 2010 Chevy Impala towed to Gateway Chevy and asked for LaRue when I arrived. LaRue took my information, pay stubs, Driver’s License, and said he would return. When LaRue returned he stated he has the perfect car for me and I can choose the color.

He took me to a 2016 Chevy Malibu. He explained this was one of the loaner cars the service department uses and it is for sale at a great price. LaRue asked if I would like to test drive it and I replied yes. After the test drive, LaRue said he would be right back. When he returned he asked me how much do you have down. I advised LaRue that I do not have any money down and had not planned to purchase a vehicle. I was not expecting my transmission to stop working within a year of owning the vehicle. He said I’ll be back.

He returned telling me that there is nothing he can do to help me. I asked to speak with a Sales Manager. A Sales Manager by the name of John was rude and abrupt with me stating that he is not responsible for whatever Tony told me and that I need $2, 000 down to get a vehicle. I asked about rebates and the value of my car. John asked “What car? You have a trade?” I replied yes that is why I am here. He asked LaRue “What’s going on with her car?” LaRue replied “It don’t work.” John said “Well ma’am if it don’t work and you don’t have a down payment, we can’t help you.” I explained to John that I bought this car from this dealership and just renewed the plates. I was not expecting this car to be inoperable in a year. John replied “Ma’am, we can’t help you. Do you have a way home?” I replied this was my only car and I do not have any other transportation. John got up from the table and told LaRue “Take her home and send her keys to service.”

John walked away from the table and my daughter and I was escorted out of the dealership. When approaching the gates of the dealership, LaRue hands me a white envelope and tells me to put this in the drop box on the otherside of the security shelter. I proceeded with his request and returned back to the vehicle.

During the ride home, LaRue “grilled” me about people in my life that could co-sign or help me with the down payment. I advised LaRue it is just me and my three kids. LaRue said people always have some friends, family, or co-workers willing to help them out. I chose to stop talking and told LaRue thank you for the ride when we exited the vehicle.

Your Service Advisor Robert inspected my Impala and advised me I would need to pay $3, 500.00 to replace the transmission. There were two different warranty documents with my contract that contradict each other and both expired.

Currently, my Impala is at another transmission repair shop. I was advised by the technician that my vehicle's transmission has had multiple transmission recalls and problems.

The amount I am responsible to pay to fix my transmission is more than the down payment John requested.

I am so disappointed by the treatment by the staff at Gateway Chevy in Avondale, AZ and how your staff handled this issue.

I own a 2013 Chevy Malibu. While driving 65 miles per hour on the highway, the car lost power (radio went out, instrument panel lights went out, power steering locked up) momentarily. It continue to do this until I reached home. This could have caused a serious accident! The same thing occurred 2 weeks ago. That very next morning I took the car to the Chevy dealership and was told, "we can't duplicate the issue" and sent home. When it happened 2 weeks ago, I was pulling into my drive way and was able to park without incident. This morning with it happening on the highway, as soon as I got home I called a tow truck to tow it to the dealership. Again, I am being told, "we can't duplicate the issue, come pick up your car."

I then went to Google and to my amazement, I find this is a common problem. Here is another person's complaint, "I have a 2013 Malibu and my radio goes and then the steering wheel locks up. I have paid $300 out of pocket to change some sort of connector issue, had all the wires and batter cables changed. GM put a new radio in it and it still did not fix the problem. GM said I should not have paid out of pocket. Same issues continued to happen so I took it back to the dealership and now they are telling me the steering rack/gear is bad and I have to pay $1800 out of pocket to get it fixed. The man said that the issue happened to them while driving it so they were able to correctly diagnosis the problem. They told me that the second time I took it in as this is the fourth time. Why couldn't they correctly diagnosis it the first time it did it to them and it seems that there are numerous complaints of this problem so how are we/I responsible for a GM defect. Has anyone had any luck in getting GM to take responsibility for this.

- Shawna L., Shirley, IN, US"

This is just one of many but this one is almost exactly what I am experiencing. One guy indicated he ended up having a car accident that totaled his car after several attempts to get the issue resolved.

I have a 14 year old and I am willing to take that risk! Does someone have to lose their life before you issue a recall for this issue?

My 2015 Chevrolet Silverado went to my dealer on 5/19/17 for 2 recall repairs and a broken condenser unit, all of which were on a national backorder according to the service department of the dealer I use, at the time I just left my truck there as I would be away for the following 2 weeks and would think a major vehicle manufacturer would not let a safety recall go unrepaired for that long, well I was wrong because upon my return my dealer informed me all parts were still on backorder, including my AC condenser unit which I was so excited to hear since we are in summer right now. I brought my truck back to the dealer on 6/14/17 and it was still another week before everything was fixed. I picked my truck up on 6/21/17 only to find that my AC was still blowing hot air even at its coldest setting, so I brought it back to the dealer on 6/22/17, only for them to find out the BRAND NEW condenser unit is broke, and my truck has been there ever since. I have now been without my truck for the better part of 6 weeks! Also as I follow up with my dealer they are telling me you won't even have the decency of giving them a time frame of when you can send them the parts they need to get my truck, which is only 2 years old, working properly. How can a major vehicle manufacturer be so negligent and incompetent to not be able to keep up with manufacturing parts for their vehicles, especially not even stock the proper amount of parts when you issue a safety recall? Clearly they care more about their profit margin than, not only the safety, but the satisfaction of their customers. I have owned 3 Chevrolet products through the years I have been driving, but this will be the LAST Chevrolet or GM product I will own, or purchase, and will look to another manufacturer who actually cares about their customers, who will actually back their products up. How GM earned any awards is beyond my comprehension.

Bought the car used 2 half years ago ran good, now my steering stopped working while I was driving, (I'm lucky I was pulling out of a parking lot) & now my air bag, check engine light is on & my horn stopped working. I had it towed the shop & they told me there is a recall on that problem but when checked the recall was done. So where does this leave me... No car to get to work & with a bill that I can't afford so what am I to do?

We have started at the dealership level with a faulty product and seeing it is our vehicle we have concerns. We have what is commonly know to fm as "piston slap". They say they replaced all 8 pistons but we still have the same problem. After many discussions, we didn't get anywhere further at the dealership level. I have submitted a complaint via their website and was speaking with an ambassador named Katherine. She has not been returning my calls for over a week now with me leaving a message every day. This is how they deal with complaints?

Hello my name is Matthew Gay I came in like 5 months ago with my father and we financed a gray 2010 Camaro LT with 70K miles on it in Southfield, Michigan at Serra Chevrolet of Southfield well today that is dead motor seized up with 85K miles on it. My question is with no warranty is there anything you guys can do ?. I have all paperwork for regular oil changes and the car never gave an check oil light or engine light and out driving one day it stop running while my family and I were in the car. Now the car is just sitting in driveway, the problem is The 2010-11 Camaro V6 3.6L engine had many problems with the lifters. Why go get an new or used engine when I may run into the same problem again. If you can help in anyway please contact me all payments been on time, this car gets me to work and takes of my family.

I have a 2015 1500 Sierra. I have the Seat fixed 2xs, seatbelts, airbags, transmission, engine blow and now A/c condenser. No parts affable and not covered or recall. I have seen 100s of other people complaining Step up GM. If all these trucks are having the same A.C. problems recall the parts. Checking on NJ lemon laws. Also taken to sicial media for more people with this same problem. Maybe. a class action suit against GM will help

I purchased a 2015 GMC Yukon brand new. It currently has 58, 000 miles on it. I have had to replace the transmission once already. I am now experiencing air conditioning problems. I took my vehicle to the GM dealer to have the air conditioning fixed just to be told they cannot find me a condenser anywhere in the United States. I have been without air now for the 3 weeks with no hopes of getting anything resolved in the near future. The only way to have air is to put Freon in the vehicle every other day which is becoming a huge cost.

Buyer beware, according to GM, it is normal for the door panels on their cars to come off with less than 35K miles to the tune of $500 (Maybe I should feel lucky it’s a two door so only one more to fall off!).

Wow, I sure didn't feel this way initially but I guess I should have been smarter. I paid significantly more for a GM Certified pre-owned car and after only a few months and less than 1000 miles the driver door panel starts coming off. Apparently my first mistake was thinking that GM cars had improved from the piles of junk they were in the 70’s and 80’s, I don’t think I’ll make that mistake again! So I take my car to Simpson Chevrolet in Irvine to have it looked at and they tell me it isn’t covered under my CPO warranty, what! So then I call GM customer care (cough, choke, gag, anything but care!) and Dave first agrees completely with me that this sounds like it should be covered. Dave (won’t give his last name, I wonder why…) then calls me back after about a week and tells me that he spoke with the dealer and they confirmed the problem wasn’t caused by me (which I knew) but it’s also not a defect so not covered. Hmmm, being an older guy I can’t think of any of the many other cars (even two other Camaro’s) that have had a door panel come off but yup, according to GM and this dealer, this is ‘normal’ for their cars now (sure says a lot about GM craftsmanship). Convenient 'normal wear and tear' is the only thing listed at gmcertified.com that would allow them to charge me $500 to fix their poorly made car.

Hello,

I was told that lifting my truck would not void my extended warranty. My truck is only two years old and the transmission completely failed. Paradise Chevrolet will not honor my warranty and thats complete [censor]. I've been a loyal GM customer my entire life and all my vehicles are GM. I have family thats worked for GM for over 30 years and I was treated with zero respect. Both dealerships I took my truck to were unwilling to help or do anything for that matter for weeks and then did nothing. Now after paying the extra $2800 for the extended warranty which I was told would not void anything besides my chassy warranty they are charging me $4200 for a new transmission. As a family we own 12-15 GM trucks and cars. I never thought I'd switch over to Ford but this is just ridiculous.

Thanks for nothing,

A very unhappy customer!

Horrible service department. It was time for scheduled maintenance on my Camaro. I called them and asked for a price and what they would be doing. I was told it was a major mileage hurdle and that it would be $1000 for everything that needed to be done. I made sure and asked that it would cover everything and was assured that it would unless they found anything outside the list of services that needed repaired.

I scheduled the service and dropped off my car. I was told if they found anything additional they would call. No calls, except to tell me that my car was ready to be picked up. Imagine my surprise when I went to get my car and was met with a $1, 600 bill for the scheduled maintenance. No added items, just what was expected. Then they lay out the BS... "well, your car takes more transmission fluid than we allow, " and "our estimate didn't include disposal fees and taxes." "Oh, and we needed to spend some additional time tuning the engine." Really? You don't know how much a car you service takes in the way of fluids? You don't know up front what the taxes and fees will be?

60% over their estimate and they didn't even have the decency to run it through their car wash. This service department is as bad as the moving companies that quote you low, pick up your stuff, and then refuse to give it back without paying considerably more. My next email is to Chevrolet. This service department is borderline criminal and doesn't represent the company well at all. STAY AWAY!

At about 50, 000 miles, the A/C compressor locked up in my 2014 Silverado. When I parked the truck at a restaurant, the A/C was blowing cold. When I got back in to leave, nothing but hot air. I took it to a local A/C repair shop expecting something simple. I was told the compressor locked up and trashed the entire system. They said it would be about $1900 to fix. Since I live in Florida and the weather is too hot to go without A/C, I told them to go ahead and fix it. About 2 hours later, I got a call from the repair shop telling me the A/C condenser was not available. This is a 2014 and the part is not available? What is Chevrolet doing about this? I understand it is a widespread problem. Why no recall? I'm still making payments on this truck and now I am stuck with a high repair bill (if it ever gets fixed) because Chevrolet uses substandard parts!

I called Kelsey Chevrolet dealership expressing an interest in a 1992 Corvette they advertised on Auto Trader. I talked to a salesman named Doug. I told him I would be driving from Indianapolis to their dealership, a distance of 110 miles, to look at the car and would be there in 2 hours. I also told him I would be driving a blue 2016 Camaro. I had the cash to buy the Corvette with me. I arrived at the dealership to find the Corvette parked with cars 1' away on either side and a new Camaro 10' behind it. I was somewhat surprised, knowing I was coming, the car wasn't pulled out of the parking spot and sitting up front. I arrive at the dealership, go over to the Vette, open the hood, doors, kick the tires, and 20 minutes later, no salesperson approaches me. So I go inside and hunt the salesman down and find him and a group of other salespeople engaged in small talk. I asked him if I could look at the car and possibly drive it. He follows me out to the car and I squeeze into it and start it up and it died. I start it another 3 times and finally get it running. I opened my mouth to say "I guess YOU starting this up, making sure it was running OK, pulling it up to the front would have been asking too much", but I remained silent. Doug told me he needed to make a copy of my drivers license and said for me to back it out of the parking spot. 5 minutes later, I get it out of the spot and pull up out front. I wait 15+ minutes and Doug comes out with my drivers license, hands it to me, and says "Be careful, this highway out front here is dangerous." So, with no plate on the car, alone, I pull out on a busy 4 lane highway and immediately the Vette starts backfiring and shaking. Thinking it might get better as it warms up, I continue along and then decide to take it back to the dealer. I get it turned around and then it dies in the median about 1/3 of a mile from the dealership. I called Doug and told him what happened and he said "Sit tight, I am on my way." 20+ minutes later, while almost getting hit 4 times sitting there, I abandon the car and start walking back to the dealership. I walk up and find the sales manager, Brent Martin, standing there talking to 3 other salesmen. I told him what happened and he starts yelling for someone to go get the car out of the middle of the highway. Meanwhile, I am standing there with the key to the car in my hand. Another guy walked up 10 minutes later with a gas can and he yells at the guy to go join the other two. I asked him if he needed the key to the Vette and he snatched it out of my hand and sent 2 more guys to the Vette with the key. So now we have 5 guys down there and the salesman is MIA. I asked Brent if he can give me $20 for gas for wasting my time coming there and he said he would as soon as he is done appraising a truck that came in and after they get the Vette safely back. Since I didn't feel like waiting 20 minutes to get $20, I went inside to find Paul, the General Manager of the dealership haggling with a pizza guy over a pizza delivery and about 10 others just standing around.I wait for Paul to get done fighting with the pizza man and tell him what is going on and he rolls his eyes, flips me a $20 and mumbles "Sorry." I drive 110 miles home and call Paul and tell him I am still interested in buying the car, but was informed the 25 year old Vette had the original tires on it and found it unbelievable they would offer a 25 year old car with supposedly only 10, 000 miles on it for sale thinking that its not a liability issue and would be safe enough to drive off of the lot at speeds of 60+MPH. I told him Kelly Blue Book on the car is $11, 900 and it needs $1500 in tires + $900 sales tax which is quite a ways away from the $15, 000 asking price. He offers me the car, as is, for $14, 400 including all taxes and fees with the 25 year old tires on it. I write Mr. Kelsey the owner telling him the above and asking them, in consideration of them putting me out on a busy highway in a car with no gas, what he would be willing to do for me. His rude reply was basically "You caught us on a bad day"...I asked if he would honor the previous offered price and he replied "I think you need to do business elsewhere." Through the years, I have bought 12+ new Chevrolets and find being treated like this appalling. I told Mr Kelsey he should better train his sales staff to where they greet their customers who are arriving at a pre-determined time, especially when they are driving a late model Chevrolet, showing that they are a good customer. I told him I should have been promptly greeted, offered a soft drink or water, and thanked for driving 110 miles to them. I told him the car should have been started, waxed, cleaned, and have GAS IN IT. The condition of all of the used cars on the lot were extremely poor as far as general cleanliness and I think its obvious the sales staff has no proper training. I find it sad a customer has to come in and train them how to sell a car. I find it sad the owner wanted to defend his employees conduct and dismiss my concerns. If this is how GM encourages their dealerships to treat their customers, I might need to rethink my next new car buying decision.

Hello, my name is Adriane Carr and I wish to bring to the consumer's attention a dangerous recall issue regarding the 2010 Chevrolet Malibu.

I purchased my 2010 Chevy Malibu in the summer of 2014. Three months after having the vehicle, I noticed my brake lights would illuminate without the brake pedal being pressed. When I would press the pedal the brake light would go out. Essentially, it looked like I was riding my brake while driving the vehicle and not braking when in fact I was applying the brake. This went on randomly.

I took my car to Heritage Chevrolet in Chester and was informed it was a recall issue. They "fixed" the problem at no charge. Two years later (September 2016) I noticed the same problem occurring so I took it back to the same dealer and they again "fixed" it at no charge.

Again, in June 2017, I noticed that yet again my brake lights randomly illuminate while I'm driving and stop illuminating when I press the brake pedal. On June 19, 2017 I took my car for the third time to Heritage Chevrolet in Chester. Although I made an appointment, they had no record of it. I explained what was going on with my car and that it had been in two other times previously for the same issue. The gentleman who assisted me informed me that there may be a diagnostic charge. This didn't make sense to me since the problem had not been "fixed" permanently. After waiting approximately twenty minutes, the gentleman, Donnie Foster, hands me back my keys and tells me they can't find anything wrong. I told Mr Foster that it happens randomly. Again, he stated they could find nothing wrong and treated me dismissively. He stated that should it happen again and I'm in the area to bring it by.

On June 23, 2017 I took my car back to Heritage Chevrolet to show them that the brake lights were on while I was driving. I work in Sandston and rode to Chester with malfunctioning brake lights. I brought with me a letter from Chevrolet that states in part "some 2010 Chevrolet Malibu vehicles may have a condition where increased resistance in the body control module (BCM) connection system can result in voltage fluctuations or intermittency in the brake apply sensor (BAS) circuit that can cause brake lamp malfunction. Specifically, the brake lamps may either illuminate without the brake pedal applied, or turn off when the pedal is applied" Heritage Chevrolet didn't want me to turn my car off for fear the brake lights would not be on when it started back up. They claimed that the technician who looked at the car on the 19th had to be the one to service the car again but that he was currently working on another vehicle. My vehicle is still running while I wait for the technician. I was asked if I could leave the car overnight. I replied no because I had to go to work the next day. I was not offered a complimentary car.

Finally, a technician came to my running vehicle with a laptop and did something for all of five minutes. The brake lights went out and I was sent on my way. Before I got home, which is ten minutes away, my brake lights illuminated without me pressing the brake pedal.

The next day, June 24, 2017, I started my car to go to work and my brake lights are illuminated. My husband took the car back to Heritage Chevrolet that morning and was told he had to make an appointment for Monday (the 26th) at 8.

Today, June 26, 2017, I took my vehicle to Heritage Chevrolet and was asked by Mr Foster if I had a ride as it may take all day before he even gets to the vehicle. He stated that he informed my husband of this. My husband said he did not tell him this.

Mr Foster seems determined that I will have to pay something for this to be resolved. I just spoke with him at 4:15 pm after having had my car all day. Now he is saying he may not know anything until tomorrow morning

On May 25, 2017 our 2012 GMC Terrain 2.4L engine went out on us. Exactly 4 days later we received a recall/extended warranty letter in the mail stating that there is oil consumption problems with the 2012 Terrain 2.4L engines. We contacted our local dealership and had it towed in. We found out that the exact problems that caused our engine to go out were the exact problems stated in the letter we received. The extended warranty covers up to 120, 000 miles...we are at 124, 000. Only 4, 000 miles. I still feel this error is the responsibility of GM to pay for. We provided proof of regular oil changes and the oil bought to top the car off several times. We were always on top of the upkeep of our car. Now we are stuck paying a $280/month car payment and $200/month insurance on a car that doesn't run. On top of trying to come up with $4, 000 to fix this problem.

About Joe Lunghamer GMC Waterford MI
Let me begin by telling you my experience with both the service department and sales department at Lunghamer GMC. I went there on Friday June 16, 2017 to take my 2010 Chevy Traverse in for service. (this car was purchased at the Lungahamer Chevy dealer). I was dropping my car off to be serviced for an engine light which when another auto place checked the code it stated that it was an O2 sensor. I was waited on by Joe, who I had spoken to on the phone that morning before dropping my vehicle off. I also asked for an oil change and new front and rear wiper blades also that the car was idling high recently. On 6/16 the car was dropped off before 9am. I had also informed him that I was interested in purchasing a new car and asked for a recommendation of a sales person. Joe stated that he is a newer employee and could not give a recommendation. Joe stated that he would contact me later that day with an update on my car and stated that they are “short staffed and backed up”. I was transported home by their shuttle. On Saturday June 17, 2017 I contacted Joe in the am to find out the status of my car and he stated that the “fixed the O2 sensor” and that they were waiting for a hoist so that the transmission person can look at the car. Joe stated that he would contact me later that day for an update, and I never received a call. On Monday June 19, 2017 in the am I called and spoke to the receptionist and asked to speak to Joe and the call when to his voicemail, after I was not contacted several hours later I called back and spoke to Brad who stated Joe was off. I explained the situation and inquired about my car, diagnosis and progress. Brad put me on hold and when he returned to the phone stated that the O2 sensor, oil change and wipers were done and that they were still waiting on the technician to look at the transmission, I stated that I needed a car for work on Tuesday and he stated that he would set me up with a rental, I also stated that I wanted to speak to someone in sales. I went to the dealership and did get a loaner and spoke with Brad who could give me no new information or estimate of completion. I then went into the sales department and spoke to Jessica and explained the situation and that I was interested in a Buick Envision and that I wanted to trade my car in and purchase a vehicle for cash. She then took me out to the lot and was discussing options and colors I may want and discussed the Envision having a third row seat, I questioned this because I had already looked them up online. When she brought a car for me to test drive I asked to see the third row seat and when we opened the hatch there wasn’t one and she stated that she was sorry and that she was new and had gotten mixed up. After test driving the car went in to discuss again the options I would like and wanted to look at an Envision Essence. (again I had researched online beforehand). I asked about deals and promotions and stated that I could use GM friends and family and she and the male sales manager stated that the Costco discount would be better. (well at that time on the website it showed deals on the exact vehicle we were looking at for $35, 000. Jessica came back with $40, 000 without knowing my trade. I stated that would be doable and would wait to see the trade in for my car, which would have to be driven by the used car manager before giving a price. Jessica asked if I wanted her to run numbers for an Enclave and I stated I did and she said she would get back to me. On Tuesday 20, 2017 I again called the dealer in the am and spoke with Joe who state they are “working on it” and that he would call, which he did later that day and stated that the Trans Control Module needed to be replace and I said ok and asked that when it is complete if they could have the used car manager drive it so that my purchasing process could move forward. Later that day Joe called and stated the car was done and the used car manager was going to drive it. I left work early to pick it up and got there and turned in the rental and paid my bill of over $1400. (and again the cashier was extremely rude to me. I had asked her about the Costco discount and she said something about I need an email from them? Never letting me know how to access this service). Jessica came out and stated that my car was parked in the front and would find out the trade in price. I also asked Jessica about the specials that were on their website that listed several of the vehicles we discussed at $5000 less than what she quoted me and even showed her the print off. She stated that she will look into it. Then I was told as the used car manager was driving the car the engine light came on again and that he could not give a value until it was taken care of. I then spoke to Joe and he stated that the technician that had done the work was gone for the day and that it might be that he did not clear the code after and that my car would need to stay until tomorrow. (no one else in service knows how to clear the codes?). So then I had to get the rental car again. On Wednesday 21, 2017 Joe contacted me and stated that it was the O2 sensor that was bad! I stated that was the reason that I brought it in and that they had told me that it had been fixed……Joe said that he would waive the labor fees….so another $79…..(this is not acceptable for me). I went and picked up my car. I got a call from Jennifer checking on my experience and explained to her all that is above and she apologized and asked if I wanted to come and speak with the manager, I stated I would on a different day and that he could call me. Jessica contacted me later that day and stated that the trade in value was less than $4000 I informed her that is not acceptable and that I felt it was unfair and discussed the issues above. I also asked about the Enclave quote and also stated to her that it was interesting that the deals that were on their website that I enquired about were no longer posted but one…She stated that to have the “special” I had to already have a car leased through them and the GM discount. (nowhere on the disclaimer stated anything about having a GM leased.) I told her I was disappointed in the service at all levels and if discouraged if I bought a car through them that the service department let me down to trust in future service. I stated that I would take my business elsewhere. I also called Jennifer who referred me to the manager Scott and I left him a message on 6/21 and have not received a call back as of yet. So last night I looked up several sites about O2 sensors and how they can cause a car to idle high…I also called and spoke to a mechanic who stated the same thing. So now the issue is I just paid over $1400 that I did not know would have been necessary if they would have fixed the O2 first for $79. Besides the fact that the KBB value of my car and they offered me less than ½ off fair condition besides just putting $1400 into it. I am discussed and disappointed with this whole situation and feel like I was truly taken advantage of.

My husband and I have been owners of GM Vehicles for many years and have gotten them serviced through Lunghamer and I feel I’ve been a loyal customer and sad that it does not seem to matter.

Sincerely, Megan Wentz

The condenser went out on my 2015 escalade . Pepe Cadillac in White Plains has told me that GM is out of stock and that there is a nationwide shortage. They say that GM will not give them a time frame for when to expect this item that is covered under warranty. I have been waiting over 2 weeks so far and they say it could be 5 weeks. The hottest two weeks thus far this this year and my car is not drivable. This is so disappointing for this supposedly high end vehicle. I am very disappointed with the it has been handled, and although I have had several Escalades, would be reluctant to choose General Motors again.

This is the letter sent to O'Reilly Chevrolet on Broadway in Tucson, AZ

Good Afternoon Mr McCoy,

My name is Susan Breadner. I have been to your Service Center 4 times over the last few years with various issues in regards to my Saturn Outlook.

My husband and I both bought new cars from Precision Toyota in 2013, his new and mine preowned. The troubles with my Outlook came about within 2 weeks, not starting, and the Sales Dept at Toyota wouldn't return my calls. I bought a portable booster to ward off the stress of this, and kicked myself for the thousands we spent on the Powertrain Warranty.

I have brought my vehicle into your facility at least 4 times and have been looked at like a crazy person and have been sold batteries and had a lift gate motor replaced in response to the electrical ghost living in my car causing problems with starting, the lift gate, loud single beeps at start up and the DVD system since Day One. All which never solved the problems and had me without a vehicle for days.

Well, now, the instrument panel is gone and it has been diagnosed as having a failing BCM, and always has! The mechanic also has said that the failure of this would result in not getting the failure codes required for diagnosis, which would also explain the $ I've thrown out the window for OnStar.

First, I would like to completely freak out for your Service not being able to diagnose the problem and making me feel like an idiot, and next I'd
Iike to ask how you'd like to proceed? I don't hold you responsible for the mess of a purchase from Precision to start with, but I am certainly upset as I'd given 4 opportunities for this to be diagnosed while it was still under extended warranty.

I love this vehicle, despite the ghosts, and was delighted when I learned the Acadia was just the same car. After a BMW X5 and a Nissan Pathfinder, this was, by far, a surprisingly superior drive. Sadly, I think this is where my family's GM relationship will end.

This will be forwarded on to those at Head Office who would be concerned, and across channels who would benefit from the information if not dealt with in a timely fashion.

Susan Breadner

I have a 2008 Chevy max 6.0L motor blew and I bought a new motor from Chevy that motor blew with 11300 miles on it and now got another motor in it and something is wrong with this one . Took it I to the dealership in spruce pine n.c. the tech said it was my bank 2 sensor 1 in which is my Cadillac converter stopped up service manager wood warranty the Cadillac converter even though the motor blew and that's what caused it to stop up so I'll make it appointment at a local exhaust shop he cuts the Cadillac converter off come to find out the Cadillac converter was not stopped up. I go back to the dealership to let them know I spent $450 for nothing and all they can say is you've got to be kidding me it wasn't stopped up and now I'm having to do an oil consumption test because this new motor with 3000 miles on it has burnt two and a half quarts of oil now I paid good money for this motor and they're wanting to give me the runaround