General Motors
Reviews and Complaints

I purchased a 2017 GMC Denali 3500hd 4x4 dually at the end of February. Since the first week of purchase I've been experiencing problems with the service engine light coming on. I took this vehicle back and forth to two different dealerships trying to resolve the issue in which all has failed. One of the dealerships was working exclusively with GM's engineers giving the dealerships tech specific instructions for testing and replacement parts in which has failed. The vehicle is currently at the dealer for the six time in less than two months. I am out of work because this vehicle is used to run my business and GM has not shown me an ounce of concern. I've been told that an GM duramax engineer will come to work exclusively on the vehicle but GM doesn't know when that time will come. I mentioned the S.C LEMON LAW to GM but has yet to get anywhere with them. The vehicle is not drivable and has been in the shop over 3x's but yet GM is not providing customer satisfaction as they so advertise. At this point GM doesn't stand firmly behind their products, intergrity or customer satisfaction. Not to mention they don't care that I'm out of work due to this vehicle.

I've had continued issue with my traction control light and reduced engine power light and engine light as well coming on but when I go check what the issue is it's the pedal accelerator sensor which I've recently gotten replaced within the past month since then the exact same lights comes on for the same thing no recall on it but after reading up a lot of ppl have had the same issues

I had my truck in the service department 4 times in the past 3 months complaining of a problem with the transmission. Each time, they have told us that there is nothing wrong with the transmission. Fast forward 4 months and the truck stops running on the side of the road 150 miles from our home. We had to have the truck towed to the nearest Chevy dealer and of course, it needs a new transmission (covered under power train warranty). Bob Bell was also supposed to service the recalls on our truck while they had it and they never did that either. We own a roofing company and I feel that this has caused us to lose serious money in our business as this problem could have been taken care of during the off season in the winter the first 4 times we took our truck to the service department. We also had to have our AC compressor replaced (not under warranty) so I asked Bob Bell Chevy to foot some or all of the bill for causing us to be without our work truck during the prime season, and they have offered to do nothing. We had all the work completed by the dealership in which our vehicle was towed (Weimer Chevy in Cumberland) . Bob Bell is such a disappointment to the GM name.

Michelle Fowler
[protected]
[protected]@verizon.net

I can be reached at [protected]

Vehicle was purchased new. It has 6011 miles and while driving Thursday April 20, 2017 on vacation thru Columbia, SC the sunroof suddenly exploded. A horrendous blast followed by glass falling onto myself and my wife, all while traveling 60 mph. I first thought that we were under attack by gunfire due to the incredibly loud explosion followed by the shower of glass. Amazingly, control of the vehicle was maintained. OnStar connected me to a GM dealer in Blufton, SC. I was instructed to arrive at Hilton Head Motors at 8:00 am Friday, the following morning. After one and a half hours I was told that everything checked out ok with the operation of the sunroof and therefore was not a warranty issue. I was told the sunroof could be ordered out of Michigan but would take 10 working days to get to the dealership. I have a huge hole in the roof, on vacation for 1 week and the best GM will do is tell me 10 working days to replace the sunroof? No offer to do anything since they deemed it not covered by warranty, even though they admitted they could not find any external cause for the sunroof to fail. After doing extensive research and speaking with a retired automotive design engineer, it is apparent that sunroof explosions occur due to the use of substandard glass produced under extreme pressure. I am appalled that GM will not do anything for a loyal customer. MSRP on this vehicle was $83, 000 plus and for probably a $200.00 part and correction of a clearly flawed sunroof seems to be a no brainier for this company. This is my 6th new GM vehicle purchased over 23 years. The most amazing fact is that a sunroof replacement company, Sunroofs Express, was able to order OEM sunroof, also from Michigan, have it priority shipped to Hilton Head, coordinate the install thru one of their 5000 nationwide dealers, H and H Auto Body, all by Monday, the next business day. Needless to say that after such poor customer service by GM, I will be sure to let everyone know thru social media that GM does not and will not stand behind their product. So BUYER BEWARE when purchasing from GM, you clearly DO NOT get what you pay for.

I took my vehicle in for service at motor inn of Knoxville Iowa, after refusing to do the specific repair I wanted, Chad Smith, the service advisor, attempted to make me accept unneeded service and became condescending. He then follows me to my vehicle swearing at me after I told him about the company's poor reputation, after I asked him if he had a problem, he and a salsesman said they would kick my ###, and then THEY called the police on me and said I was the problem.

I recently diagnosed by listening for an audible clicking and then replaced a faulty park assist sensor on my 2010 chevy avalanche with gm oem parts I purchased on ebay for $6.25 and 15 minutes of my time and no tools were needed. A past dealer repair for the same issue cost me $495.15!... This is insane! I have purchase 3 new gm cars from this dealer beginning with a 1989 olds trofeo, 1999 sierra lt and my 2010 avalanche. I seriously doubt I will purchase gm in the future. Check out the pictures

I have an issue with my steering it's very loose especially while driving on the highway I've taken it into the dealer multiple times to have this issue corrected my first repair was at 1000 miles at Rydell Chevrolet they performed a bulletin as this is a known issue. I then took it to Star Chevrolet at 5000 miles for the same steering issue and leak at gearbox they told me to return in 1000 miles to address the concern along with my other complaints now it's 6000 miles I take it back to Star Chevrolet and they say they can't duplicate the problem to pick up my truck. Now at 7200 miles I take it to keys GMC and they said they replicated the problem and they noticed the leak from the gearbox and play in the steering however they to told me to pick up my truck and take it back to the dealer who attempted to fix it at 1000 miles since then the truck has been parked at my house now going on five days I've contacted GM customer engagement center and spoke to Josh and his supervisor Roy and they said they are looking for a dealer willing to work on my truck Rydell is refusing to work on my truck because they said the allegation that keys GMC made about it being poor works man ship on Rydell a end . now Rydell Chevrolet nor keys GMC wants to work on my truck I feel this is not right as I am paying for a $66, 000 truck that I can't even drive because it is unsafe to do so . I don't care who works on my truck if it's under warranty all dealers shoul be willing to correct the issue. Poor works man ship is not my fault. I've emailed Alecia, Mary and Allan at GM corporate I only hope they can help me fix this issue the steering gearbox is A known issue on these trucks GM even has a service bulletin on this issue. Multiple people have complained about this issue and you can find it all over the Internet GM knows it's an issue the Internet knows it's an issue I know it's an issue I just want my problem fixed

My 2004 Monte Carlo with only 100k. for miles had a random cylinder misfire. The service dept. replaced an O2 sensor and spark plugs. After having my car for 2 days, "they say" it is low compression on #4 cylinder. Low compression will absolutely not cause of the very poor performance I am experiencing. The 3.8 is known for bad intake gaskets which was not even addressed. It blows white smoke out the exhaust during hard acceleration, low compression I called and spoke with the service manager who was no help at all. Also the plug wires were left out of the rails that keep them protected and out of the way of external moving parts. Laying against the fan housing is obviously not the place for them. They charged me $650.00 only to have my car running the same or worse than before. I hesitated taking my car to a dealership but decided to give them a try, I regret that decision and will never deal with them again!

I have 11, 000 miles on it and a crack came n the windshield the crack is the only damage no rock chip I am told that the the truck has too many miles on it to be covered so I will have to pay for it the windshield is warranted for 12 mounts regardless of miles when. I told them that then they said that they didn't think it was a defect I ask them why they thought it cracked they said they didn't know so I ask if they don't know how did they know it wasn't a defict I as for a phone number so I could file a complaint and they said I was not allowed to file a complaint that they had the final word so I filed a complaints with the bbb and gm

In 2012 the service dept. at Johnson Motor Company in Augusta GA replaced the throttle body after I complained of the car reducing power while driving along with idling high while parked. A few weeks later same issue...this time the replaced the throttle body connector. Fast forward April 2016 and the same problem all over again. Same service department charged me to replace throttle body again. Is this a defective GM part or what? I feel like I am being taken advantage of or misled regarding the actual issue.

I leased a vehicle at a GM dealer. The leasing agent was Ally. A month ago I turned in the vehicle. It was in great shape and only about 20, 000 miles on the odometer. The lease was for 36, 000 miles. Now Ally is trying to say that I owe them 780.00 for excessive wear. They are trying to say I have to pay for minor scratches in the paint and a small gouge in one of the tires. I do not understand. It is impossible to drive a car for 3 years and have it still look perfect. Why would GM offer a lease through these guys if they know that they will expect a perfect car back at the end of the lease. I turned the car in and leased a Equinox to replace it. It would seem to me that GM would have Ally overlook any minor blemishes when the vehicle was turned in especially when a new GM vehicle was leased. Ally says I am responsible for what they refer to as more than normal wear and tear if they can't sell the vehicle for the same amount I could buy it for at the end of the lease. Well it appears the auction off the vehicles and they will never get full value through an auction. This appears to me to be a way to gouge the customer. I am surprised that GM would allow this behavior and may well affect me ever again buying or leasing a GM product. I leased the vehicle thru Sawyer Chevrolet in Dewitt, MI. I turned it in and leased a new Equnox at Shaheen Chevrolet in Lansing, MI. The Ally lease # is [protected],

 1st letter

My running lights would not turn off on my hummer. Took it in to be diagnosed. The service department said they changed my light switch but that wasn't the cause and that they had to keep trying to replace different things until they figured out what the issue was. My light switch was never replaced. I know this because it needed to be replaced, it didn't light up anymore. So I was happy that they "replaced" it. They LIED! It STILL doesnt light like it's supposed too! My insurance was charged hundreds of dollars and so was I for a switch that WASN'T replaced and my trucks initial problem was still a mystery!  I was so upset that I had them put my dash back together and took it home. I googled the light problem, and I am by NO means a mechanic or mechanically inclined, and in about 5min I found out that it was the bcm (body control modual) that went out hence the light issue.  I ordered the part from Amazon and had it put on and programmed by a real mechanic at Fleet Service in Napavine. Titus Will's service center said my issue would cost over $3, 000 to figure out and fix. I ended up paying less than $700 for the part, instalation and programming. I am completely blown away that a dealership service center said they couldn't figure out the problem and  just started replacing whatever they wanted too to try to figure it out, while all I did was google it, and charging me and my insurance company over $500 for a light switch that had nothing to do with my trucks running lights. The service manager, I believe his name was Steve, had a terrible attitude and said, well too bad that's how we do it. The sarcasm was unprofessional and rude. I called to complain and was informed I'd be contacted. That was over 11 months ago. No call yet. When I try to call about it I get left on hold forever. I will be contacting GM, the owner of the dealership and the better business bureau about the terrible service and the light switch that was paid for but never replaced. I would recommend to anyone reading this to BEWARE and DO NOT GO THERE FOR VEHICLE SERVICE OR MAINTENENCE! Unless you like be talked down to and robbed.

2nd letter

Bob Ferguson
ATTORNEY GENERAL OF WASHINGTON
Consumer Protection Division
800 Fifth Avenue, Suite 2000 Seattle, WA [protected]
 
 
April 11, 2017
 
 
Jeff L Miller
1015 Middle Fork Rd
Onalaska, WA 98570
 
 
RE:   Titus Will Motors - Olympia
File #:   502515
 
Dear Jeff L Miller:
 
Our office received the enclosed response to your complaint from Titus Will Motors - Olympia. This concludes our informal complaint resolution process.
 
We realize you may disagree with Titus Will Motors - Olympia’s position. The Consumer Resource Center cannot compel either party to participate in,  or make any adjustments as a result of, our informal complaint resolution process. This is a voluntary service and our office serves as a neutral third party. We regret that we are unable to provide further assistance to you in resolving this complaint. Our office monitors consumer complaints for possible indications of patterns of unfair or deceptive trade practices warranting further attention by our office.
 
Our office is prohibited from acting as an attorney for private individuals or as a judge or arbitrator in individual disputes. If you would like to pursue the matter further, you may wish to contact a private attorney for legal advice or the small claims court in your county if it is appropriate for your complaint.
 
General information about small claims court, including contact information, can be found by visiting the following website: https://www.courts.wa.gov/newsinfo/resources/?fa=newsinfo_jury.scc&altMenu=smal.
 
The Washington State Bar Association (WSBA) offers research tools to locate private attorneys in your area by offering listings for each County Bar Association. You may access the County Bar Association listing on the WSBA website at http://www.wsba.org/Legal-Community/County-Bar-Associations.
 
If you cannot afford an attorney, and have a non-criminal legal problem, you may qualify for assistance from the NW Justice Project’s CLEAR Coordinated Legal Advice, which can be reached Toll Free at [protected] or online at the following website: http://www.nwjustice.org/about_njp/clear.html. In addition, if you are 60 or over, you may call CLEAR SENIOR at [protected] regardless of income.
 
You may also wish to contact the Washington State Dispute Resolution Center nearest you to see if they can assist in mediating your dispute. You can obtain additional information about the Dispute Resolution Centers at these websites: http://www.courts.wa.gov/court_dir/?fa=court_dir.dispute or http://www.resolutionwa.org/. Please be aware that the Dispute Resolution Centers do not provide attorney referrals or legal advice.
 
We appreciate your bringing this matter to our attention. Your complaint will remain a part of our public record of this business’s practices. Please note that consumer complaints, including responses, are public records and are available to the public for copying or inspection in compliance with the Washington State Public Records Act, RCW 42.56.
 
We hope this information is helpful. If you have questions or would like to submit additional information regarding this complaint, our email address is [protected]@ATG.WA.GOV. Please include the complaint number given above on any complaint correspondence.
Sincerely,
 
ANTHONY OGLE
Consumer Services Coordinator
Consumer Protection Division
[protected] for in-state callers
[protected] for out-of-state callers
 
From: TREVOR WILL / Titus-Will [mailto:[protected]@tituswill.com]
Sent: Tuesday, April 11, 2017 12:44 PM
To: ATG MI CRC Complaint Processing
Subject: Re: 502515 : A notice from the Washington State Attorney General's Office
 
RE:   Jeff L Miller

File #:   502515

Dear Mr. Ogle,

Thank you for bringing this matter to our attention. We have made multiple unsuccessful attempts to reach Mr. Miller to discuss this matter. I'm not sure why he waited a year before filing the complaint and we have no record of him contacting us prior to filing the complaint. Furthermore, he doesn't ask for anything in his complaint so I'm not sure what kind of resolution he is seeking. 

The employee Mr. Miller worked with is no longer at Titus-Will so we can only rely on our notes. From what we can tell, General Motors advised us to replace a switch, which was covered under his service contract. Unfortunately that did not fix is the issue so GM advised us to replace the body control module, which was not covered by the service contract. We quoted $340 for the part plus two hours labor. 
 
Again, I'm not sure what kind of resolution Mr. Miller is seeking and we have been unable to reach him. Please let me know if you have any questions or concerns. Thank you.
 
...
Trevor M. Will  |  Titus-Will Automotive Group
 
2000 New & Used @ TitusWillCars.com
 
P.O. Box 12360  |  Olympia, WA [protected]
[protected] tel  |  [protected] fax
 
Sponsorship/Donation Requests: www.tituswillgives.com

3rd letter

Thank you for your help. The letter you received from Titus Will not only is arrogant, condescending and unapologetic but it is bogus. Nobody from Titus Will has tried to contact me. I tried for a year to have someone contact me and nobody did even though I kept getting told someone would. I DIDN'T wait a year, I TRIED for a year before I got fed up and contacted you. My switch wasnt changed, like I stated in my letter. If they would have read it they would have known I WAS CHARGED FOR A PART THAT WAS NOT CHANGED and NOT COVERED BY MY SEVICE CONTRACT EVEN THOUGH IT SHOULD HAVE BEEN, they said it wasn't so my insurance was charged and I had to pay a deductable. So I obviously want that refunded to my insurance and my deductable refunded because NOTHING WAS CHANGED OR REPLACED. I didn't realize I would have to spell that out for an adult but I guess it is easier to talk to people like children so they understand. The service depart did not quote me $350 + 2hrs of sevice. I asked them what they charge to replace the bcm after I took it home and discovered for myself what was the issue, and they said close to $2000. They also said they would have to keep trying to replace different things until they figured it out what was wrong. So to spell it out I would like a REFUND and an APOLOGY. MAYBE THE OWNERS OF THIS COMPANY SHOULD BE MORE INVOLVED IN HOW THEIR SERVICE DEPARTMENT OPERATES AND NOT SEND OUT LETTERS THAT IMPLY THEY KNOW WHAT THEY'RE TALKING ABOUT. Thank you for your help. I will be sending a copies of all of this to the BETTER BUSINESS BUREAU so other people won't get ripped off AND TO TITUS WILL. Thank you for trying to help. I can't even imagine how many other people they have ripped off. We all know service departments are the main income of car dealerships so the owners probably know and encourage those people to rip off customers for profit. Thanks again!

Just received a $2000 repair bill on vehicle due to steering and noise problems associated with the power steering. Was told by dealer repair service manager that GM has issued a service bulletin but NOT a recall associated with this steering issue for their GM SUV's over a period of model years. Bulletin extended the warranty on the steering pump to 150, 000 miles and the power steering housing (rack and pinion) if certain conditions were met. Despite me bringing in the vehicle twice at oil change times and mentioning the aforementioned problem GM Dealership deemed no replacement due at that time.. I called GM Customer service and was told that the service Bulletin that was issued to dealerships stated ALL 4 repairs to the steering housing have to be replaced for the customer to receive reimbursement. My repair did NOT meet the criteria so I'm stuck with a $1400. I am aware there is a class action law suit in place covering this widespread problem and perhaps that is the reason why people coming in now with this issue are not being treated fairly. It just seems to me a 33 year GM retiree whose Family has owned nothing but GM product would receive proper handling of this ongoing and widespread problem.certainly no way to improve OUR market share in the future.

Truck was brought in to Ed Rinke Chevrolet for DEF fluid issue (speed limited to 65mph def fluid quality poor). Was diagnosed and determined that diesel had a blown head gasket. Truck has 127, 000 miles on a diesel motor that bought new! Ed Rinke had the truck from [protected] to [protected]. Then called on 3-20-17 that the steering position sensor was bad and needed to be replaced because the stabilitrack light was on. They attempted to charge me $600 for a $100 part and what the book calls for a 1.7 hour labor charge. I was able to argue them down to $300 which is at least reasonable for the type of work performed. Where this gets worse is when I left with the truck it pulled badly to the left. I had absolutely no drive ability issues with this truck prior to bringing it to this dealer. To remove or replace the heads the dealer decided to remove the cab to do the job more than likely damaging the steering sensor. Also the truck must have been damaged or misaligned during the mentioned service. I had put on new tires and had an alignment not 20, 000 highway miles prior. Also the hood open warning light was now coming off and on randomly. Called Ed Rinke service mgr, told him the issue he said he had seen the hood latch light on and did not think it was his problem. He also did not thing that the new drive ability problem was his issue either. I told him as a mechanic my self that it seemed quite obvious that when removing the hood and cab if the hood latch switch was coming on it more than likely was an out of adjustment switch or an improperly attached connector wire. He agreed to fix it and look at the truck and check the alignment. Gave me the t ruck back told me he checked the alignment and it was fine the pulling to the left was because my tires and shocks but did rotate the tires. I was not about to allow them to preform that. I picked up the truck and first thing I did was look at the tires. They Were not at all touched. The tires are fairly new and the front are a little scalloped in the front most likely due to the 200 mile I had to drive home holding my wheel to the right to compensate for the alignment issues I now have. I feel that due to the incompetency of the dealer and its mechanics my truck after being in there for 2 months and $4800 later the truck has issues it never had and Rinke will not fix or acknowledge any problems they introduced. Also General Motors can not seem to make a diesel motor last more than 13, 000 miles when the diesel is an increase of around $8000.

My husband and I purchased a 2015 Cadillac Escalade in march 2016. We were told it was certified preowned by sales representative Steve Carter. The alignment went out in December of 2016. We took the truck to Barksdale Cadillac and was told they were not responsible for any issues with the vehicle. Keep in mind that we only owned to truck for 9 months! The representative blamed any issues with the truck on the Jackson, Ms streets! I've never heard of such nonsense considering I've owned a Toyota Avalon for 4 years and never had that issue and also a 2007 Tahoe that I purchased 10 years Ago! I feel we were lied to about the terms of the purchase. We were under the assumption that it was certified preowned and now we're being told it's not. I guess they can say anything to make a sale! We found a mechanic to repair the alignment for $1, 150. We would really appreciate a full refund of the money we Lost! Also, I have been calling a GM management team member by the name of Christian ext 5915029. I've left several messages and still haven't received a call back or any type of response! I'm appalled at the way this company conducts business and never will purchase a GM vehicle!

I have a 2017 acadia and had it back to the dealer 3 times for excessive vibrations mostly at speed of 55-60 mph and between [protected] rpm.
the vehicle was inspected and evaluated by a GM factory tech and everything was deemed to be operating as normal. This is apparently a vibration that will stay with the auto and give a very uncomfortable ride. It is considered safe by the dealer, however when friends ride in the car they suspect a trans and/or motor problem, I like the auto otherwise but would like to know if any corrections are available for the poor and uncomfortable ride?

I purchased a 2013 Chevy impala..with the notion that this car is fuel efficient, I'm here too tell you that it's not.as soon as I started using the'E 85 gas' the engine light comes on..so I take it too a couple of places they couldn't find a problem of why the engine light is staying on.so I take it too (haggerty Chevy on 73&western), where I purchased the car they charged me 150 dollars to put it on the machine it came up to nothing wrong...an then afterwards the service men witch is was two of them at different times asking me did I use the flex fuel..E85, and I said yes I have.they both said the same thing...the car says fuel efficient E85...but don't use it or else that happens they had a few more people come with the same problem, they tell everyone too fill your tank up with regular gas twice an it should go off, Witch it did after a couple of fill ups now all my sensors going bad since the fuel efficient gas.can someone please help isn't that false advertising..please help

Received an e mail from gm giving me ten % off purchase of accessories. I proceeded to buy a cd player for my new cadi and payed online for install at the only dealer given me online 40 mi from my home. Ats coupe vin# 1g6af1rsxh0172497. Then I received a promotion from buy power card stating buy parts, service, or accessories with your buy power card get 100.00 off the purchase. I drove from my house in boynton bach to vera cadi and the service adviser said since I didn't buy from him I could not get the rebate. Ypu did not work in conjunction with the gm buy power promotion and I lost approx 80.00 p. I find this appalling. I've gottten apologies from the chat line conversation #8-[protected]. And from buy power reward services. I'd like response to my problem and hopefully a positive resolution.

We just finished paying more than $300 to replace a broken outside passenger door handle on our 2013 GMC Yukon Denali XL vehicle (only 20k miles on it). After finding out what broke, I am furious. Inside the door handle, there is a flimsy piece of plastic that broke off that retains a rod that opens the door latch.

One would think that key items like door handles would be premium quality, considering the high price-tag on this Denali.

There should be a recall for all vehicles using these cheap quality parts, even those out of factory warranty.

We have been loyal GM customers for the past 20 years, and I can safely say that this will be our last GM vehicle.

I was looking at a truck I wanted at Eagle Buick GMC. in Homomosassa, fl back in Dec. 2016, sales Manager called me the next morning and asked, if I was going to take the truck I told him I would be in at 3:00 pm to pick it up, when I got there to pick up my truck he had sold it, that's not good business ethics, sorry I waited so long to submit this, but it has been weighing heavy on me, if they treated everyone like this, they wouldn't sell many vehicles