General Motors
Reviews and Complaints

I purchased a 2007 CTS Cadillac from Betten Chevy in Muskegon MI 8 months ago and they have yet to keep their promises. I would like them to finish

fixing the scratches that were on the car when I bought it. I had to bring the car back after the purchase to have scratches removed but it was too cold and have to bring it back. They (salesman and even the owner) refuse to answer my calls. I also need the key and remote (they gave me a wrong set)and the air bag in passenger side light is on. Once I left the showroom, they refuse to help me with anything! The salesman even said that the car is good in the snow and I called him back the very next day and said I couldn't get up my hill. He knew that could be a problem from the beginning and lied about the capability. The CTS cadillac is worthless in snow. He lied and he knew the truth! I am so discouraged with this company! Lie after lie after lie! All promises with no results.

My SUV would not start, so I had it towed into C Speck Motors. When the completed the diagnostics on my vehicle, they quoted me a price of nearly $1, 500 to conduct a "tune-up, " which I thought was over priced. After contacting my brother, who lives in Alaska and my regular mechanic who lives in Washington, both stated this price was too high. I called C Speck to confirm the bottom price that would get my vehicle running, that I did not need to have all of the work done, that they insisted I needed. Bottom price $1, 100, and I asked them again, if this was the least amount that needed to be done to my vehicle, that would get it started, and they said yes. After speaking with my mechanic and my brother, they said I only needed a distributor cap and rotor and that would start my vehicle, until I could afford to work on the rest. After purchasing the parts from another GMC dealer and driving to my mechanics location (2 1/2 hours away), I was able to fix the issue with my vehicle and it only cost me $120.
Amazing how a company can do more than what is warranted to get a vehicle running. My vehicle may have a couple of issues currently, but none that would keep me from using it for a couple more months. If you were to speak with both my brother and my mechanic, they would tell you how well I keep my vehicle up and how I conduct regular maintenance on it including oil changes. So, to be treated like 1) I don't know anything, 2) that I don't take care of my vehicle and 3) try to discriminate against me, by ripping me off, because I am a woman, is down-right disrespectful.
For the record, I come from a family of auto racers and I am very much aware of what is necessary to take care of my vehicle, which has over 180K miles on it and it is in very good condition for a 1999 GMC Yukon.
Thank you for reading my complain,
Sincerely,
Marina L. Martin-Welton

The brake rotors on my 2008 GMC Sierra with 16, 000 original miles still under GMC bumper to bumper warranty warped. I took it to Newby GMC in St.George Utah first told me it was not covered because I was past 7, 000 miles. I said what? Show me where it says that. The service writer then said it had to be under 12, 000 miles. I said I have a 3 years 36, 000 bumper to bumper warranty. After one hour I was told the mechanic found no problems when he drove the truck. I asked him to check it again.. Well this time he said the rotors may be warped. Another hour later I was told I was right. The mechanic has to run two passes on the lathe to fix the warped rotors. At the cashier I was charged $ 155. I complained. I called and complained to GMC corp. I was told by GMC complaint dept. that they called Newby Gmc and they said it was caused by me. I told the I wanted to move this complaint to arbitration because it should be covered under the bumper to bumper warranty. He put me on hold, and read the warranty book. He came back, and said you are right. I next got a call from a GMC field rep who said he would contact Newby GMC. He called me back and said Newby GMC said I warped the rotors. I said I did not agree. He called be back a few days late and said NOW Newby GMC said warped rotors are normal wear item. What a bunch of baloney. I AM NOT HAPPY WITH NEWBY GMC, AND GMC CORP.

I was having problems cranking up my 97 Chevy Tahoe. I didn't know what the problem was, so I took it to the GMC dealership. I took it to GMC because I thought that I could trust them fixing it, over someone on the street. I paid them their money, and not even two months later...my truck is doing the same thing it was doing before. It was making the same noises, and it was doing the same exact thing. I took my truck back to the shop, and they kept it for a few days. They called me back and told me that they didn't have a problem starting the truck, and that I could come pick it up. I picked the truck up, and just a few weeks later it was doing the same thing. I took it back again, and they kept it for a few days again. GMC called me and told me that the truck cranked right up. They said that they added some fuel cleaner, and everything was okay. I pick the truck up again, and again, shortly after, I find myself having the same problem. I send my truck there again for the simple fact that I believe I have a "warranty" on the services done to my truck. This time, they tell me that I need a distributor and it's gonna cost $600.00. I tell them I'm not paying them anything, because I have a warranty. GMC tells me that they'll call me back. About three days later, GMC calls me back and tells me that I need a distributor, and it's gonna cost $900.00.

It's ridiculous...they want me to pay them another $1, 000 to fix a problem that I shouldn't be having two months later after spending $2, 000 two months ago. I believe they're trying to take advantage of a woman with kids that's just trying to make it. They should be ashamed of themselves. So in closing, I have no choice but to take them to court, because I "thought", that I had a "WARRANTY".

I bought 2007 GMC Yukon XL from the Universal Motors Agency Saudia Arabia – Jubail and the car still under warranty. I noticed that the doors rubber of my car are not sealed and I can hear the wind while driving.
I complain to the agent and they told me there is no solution .

Please, I need your help to solve the above problem which annoy me every time I drive my car.
Best regards.

I do not want this subscription for Minutes which I signed up for Dec 22, 2007. Please take my credit card off file with OnStar. You have already billed my checking account for 1st pymt of $16.28 on Dec 22 2007

Vehicle 2006 GMC truck.
VIN 1GTEK19Z286558
Account number for this subcription is [protected]

I will expect an email ASAP in regards of this cancellation.

Thank you Mr. Morrise H. Wire

i have a 2007 kodiak 4500 . and stil owe on it . no injectors availble for it . period . cant get them . truck has been in shop .last mth alone i spent 3, 000 on it . called GM . no injectors availble at all . been on back order for 3 mths. looks like GM will get this baby back . it is financed tru GMAC, . impossible to pay for if it wont run .

Blue Blue White smoke,
I had almost the same problem with smoking from the tailpipe. I took my 2004 with 130, 000 to dealship, three days later came a call saying that the machanic broke something in the engine head. I then called GM. For two weeks, on the phone GM said 'NO', we can not help you. Keep in mind, this is an American truck I saw on TV.

i am a owner of a 05 colbat, and had the ignition replace and been have issue every since, and now the key is stick in the ignition and cant get it out please sugget what to do i dont have the money to get it fix

DO NOT take a car loan out through GMAC. I am a parttime college student. If my payment is 2 days late, GMAC calls 3 times a day, every day. I AM NOT EXAGGERATING...GMAC will call you at work even though you constantly tell them not to. DO NOT DEAL WITH THEM

GM runs commercials every 10 minutes here in Detroit to get people to buy them but people here know better

ABS Sensor light on Colorado; I had this happen to me. As it turned out, the ABS sensor is located in the wheel bearing casting assembly. It was the wheel bearing that was going out...and it did, at 50K, and I was 800 miles away from home. This is a routine problem for all Chevy and GMC trucks according to my mechanic. Get them replaced promptly. My wheel fell off. Haven't had a problem since I replaced them with Timkin bearings. Cost should be approximately $335.00 per wheel. No cheap fix!

My 2004 Chevy Colorado with only 51000 miles had an ABS sensor light come on and I took it to a service center. if I sell my first born, then I can afford the repair bill with no promise that it will be fixed. But when I apply the brakes the brake peddle kicks back, and it takes almost both feet pushing down while the peddle kicks back trying to stop. And I have had other Colorado owners ask me if I have the problem we are talking about. Wow!

I have a chevy Colorodo as well. 2006 and it was under warranty when mine happened. First the left sensor was bad, then the right. They tried replacing only one. I say this b/c after further investigation, apparently when one goes you have to replace both b/c it throws the other sensor off. I do have a 2nd issue that is not covered. I just got my Truck back today. My heater only works on the highest setting. Another issue (check the web). Apparently they have a faulty wire harness that in some cases can catch the truck on fire. I had them save the harness and sure enough it is burnt on the end. No recall. I am trying to find out where to contact Gm to pressure them to pay for it. By the way I only have 39, 000 miles and the harness and resistor cost me 150.00.

I bought a new 2007 Silverado LT Crew Cab. The Truck costs $35500.00 This truck was equipped with Bridgestone All Terrain tires (16") 4ply. I have experienced a vibration since the day I bought the vehicle. The dealership Anderson Cheverolet in Waynesville, NC has tried repeatedly to fix the vibration and been unsuccessful. They now tell me that the vibration is within normal specs.

At 27000 miles the dealership said that the tires needed to be changed and they did this at the instruction of the factory rep in Atlanta, I later learned that the lying factory rep renigged on his promise to pay the dealership. Now, 14000 miles later, the tires are ruined again, the truck rides rougher and louder than ever and GM says tough luck you are out of your 36 mo. warranty.

I tried to tell them to put higher load range tires on the truck and this would solve the problem when they replaced the tires the first time ans they would not and now they refuse to help at all. Now I am using a Lemon Law attorney and intend to make GM Buy The Truck Back

So if you have a Chevy Crew cab make sure you make your dealership put load range D or E on your truck.

I agree Generl Motors is terrible! My moms bought a new sunfire in 2003 she has had very few problems until it was out of warranty.1st the front oil seals needed replaced due it leaking oil all the driveway.2nd last week about 7000 miles later the timing chain went out the GENERAL MOTORS JUNK ( 2.2 ecotec) which had 56k on it destroyed the heads valves pistons and pushrods all n all the dealership said 2760.00 to fix it I called General Motors representive to see if they could help out on repairs they declined to help our rep said that there was not enough maintence done thru the dealership to show that it had been properly maintained and that it was out of warranty. I wished now they would not have gotten bailed out and I will be getting rid of all my GM products and buying only foreign made vehicles from now on no more american big 3

Don't see a date for the post so I don't know how old it is...Maybe you have found out by now that the fuel filter isn't "missing". Most of GM's later vehicles, including yours, do not have an external fuel filter. The filter is inside the fuel tank and is not considered a maintenance item.

I own a 2008 Pontiac Grand Prix that I bougth 14 month ago from Bryner Chevrolet in Jenkintown Pennsylvania, find out that it is stange that this Dealership sold me this car without showed me the carfax during the deal process. I find out that this car becoming extremely dangerous to drive, the two hub bearing are getting very bad causing vibrations and bracking allmost impossible ! this car was repainted for sure, this was not on my expectation during the deal. I am a GM customer for over 8 years, I am a Bryner custumer over 8 years, this is my third car with them, I am extremely disatisfied with this Dealership, they do business with a loyal person same has buying a used car from " Jo Garage" ; Where is the Trust ?
I ask you to please contact Bryner Chevrolet for a the Recall on my Pontiac and fixed the braking system.
Thank you in advance, hopping hearing from you very soon.
Meyer Yadan
[protected]
meyeranddonna@verizon.net

And you wonder why they are on the verge of bankruptcy. If treat all people this way (over charging them) there is no way they are bankrupt.

In June 2009 I had to replace the rack and pinion steering on my 2006 Silverado weith only 50, 627 miles on it. GM would not do the work under warranty...cost $1, 290.23. Today I took the vehicle back to the dealer...leaking steering fluid. I have to replace the rack and pinion again, with only 70, 000 miles. The truck is never off-road and used in the city/normal highway driving. Again, GM won't honor the work they did last year. Apparently warranty on parts is only 1 year.

We bought a new 2005 Buick LeSabre in Vernon BC. S ince the spring of 2006 we have replaced 3 times the Intermediate Shaft and once for the Power steering rack and it still clunked in the front end.Would this be classed as a LEMON?When we traded the Buick LeSabre to replace with 2009 Buick Lucerne was when the noise disapeared along with a large amount of money.When we traded it only had 57, 000 KM, if there hadn't been any problems we would never had traded for $14, 000 and paid $28, 000 difference.We feel it should have been offered a buyback considering the car was a lemon from day one.The only reason we bought another car from the dealer was that we wouldn't be able to deal with another company as they would also hear the clunking.When we made the trade and waiting for the paper work to go through my husband was speaking with the service manager and he told my husband that sometimes these problems can't be fixed. Do you feel that we have a chance to be reimbursed, possibly $14, 000 for our trade? thank you Carol Knudsen

the vibe is a toyota matrix so i guess even toyota has problems too...it is assembled at NUMMI in california which toyota mught shut down...one biggest plants in north america...i just sold a 2005 sunfire and car ran great...i love my new G5

y buy a cavalier, sucks now the jokes on u... jk

they can't even help themselves

Many, many problems with 2004 Chevy truck 4 wheel drive which, my truck has only been locked in 3-4 times to pull a boat out of the water.Now the air conditioning is messed up, dual control works sometimes. My Mother's is doing the same thing. Accauators (I Think is how you spell it) going out it what Carl Cannon said.I have put in a complaint with GM and no response.Help me please! Paula Lewis

2005 canyon -ignition failure--43k mi. repair bill $275.00 gm.reply so sorry out of warranty.. YA THINK I W...OULD BUY GM AGAIN YOU CAN FLUSH THEM DOWN THE TOILET.GOT A 1960 AUSTIN HEALY NO PROBLEMS WITH THE KEY
.

I own a 99 Chevy S-10 wiht the pass lock system. Over the last few years it's been nothing but trouble. I've been
left stranded I don't know how many times. I'm extremely frusturated with this STANDARD feature and don't know what to do. Every time I've been stranded I take it to a mechanic or a dealership and they always tell me its not the pass lock it's somenthing else. I took my truck to a dealership in Las Vegas after I was stranded and they ended up replacing my fuel pump which costed me $900.00. A few months later I was left stranded again.
I currently reside in North Dakota and it really sucks to get stranded when the temp. outside is -10 deg. Any way I was wondering if any one knew how to bypass the system. Of course the dealerships will say no their's not but their all greedy ### any way. I love how these automotive companies produce trash for people to buy but never admit to their errors. The passlock system unless its overhauled is garbage. I won't buy another GM vehicle with passlock untill I know it's either been removed or completely overhauled. But then again they would have to admit their was a problem in the first place. Thanks for reading ... One very ticked off customer.

Dave M.

BYE! haha

I just want to get to reach the manufacturer OPEL VECTRA and president of General Motors, I just want your help and comment regarding my plight of buying this car. I just bought this car with my hard earned money for me to have a luxury car at a cheapest price. I bought a second hand car only last year 2008 with P150, 000.00, now I experience a problem on the mechanical including the said system program. I brought it a General Motors outlet and they objected to look or check on it, instead they want me to go to another GM out for a better checkup. Unforunately, as ive waited for 3 hrs to have it check up they want me to getback to them after 3 days.hoping to get my car check up, i return after 3 days, but what a dismay that they told me that no one in the General Motors already knows how to repair the car. They did not even look at or open the hood before they told me, coz Ive waited again for 3 hrs. Instead they give me name and pointed me to another GM outlet. So cut the story short, the person whom they told me, was laughing when they saw my car besides new GM cars. For me it is an insult. The general manager already told me that I have to wait till afternoon to have it check up, so i ve waited for a long time till 3pm, but they havent toucht it nor look at it. Then the manager told me that they cannot work on in. Why is it that they cannot work on it, for me it is the blue print of new GM motors of this said Vectra cars. How unfortunate for me to buy this european cars, I thought with this techy year it parts already availble. But even with this reasons, I ash them to explain it to me in detail so they point it 1 by 1. 1) No more program module 2) No more technician who can handle this model 3) parts is very expensive 4) labor is very expensive. Now since Im already tired of waiting and hoping to have it fixed. I already bring home the car without chance of have it repair. Now, I have to accept that I bought a car that it is not usable. For me it is tag as a "TOY CAR" already since it is hopeless. Ive earned my money for how many years just to buy a car but unfortunately its a big blunder buying a VECTRA CAR. Can somebody in the car industry explain why the scrap of there car of support to the buyer? All I have to do is to cry and have to accept the fact that im a vicious person.

Although I reside in Charlotte NC I listed the location of the complaint in the city where I purchased the car, Marietta Georgia. The Saturn Vue company which is GM should be litigated. I bought this car in 2007 and in August of 2009 I began having transmission issues and forked out $4000 to get it fixed. I had to go through misery saving the money to do it. Now in February 2011 the car is having the same issues. I cannot afford to get it fixed nor can I afford to buy another one plus I am upside down in the car. I am now waiting for GM to get back with the dealer who is now handling those cars here in Charlotte NC to see what my options are. If they cannot help me I will seek an attorney b/c this is complete negligence on their part. They put the wrong transmission in the car when it was built and now the consumer has to pay for it.

I was called to verify my loan information and told them my sister would be driving my car. I get a call from the dealership saying they have to get the car back because asking did I buy my car for my sister. I have been sharing my sister's car for almost two years. I don't have a car financed in my name and she does. Why would I buy someone else a car when I don't even have my own. When the dealer contacted them with my sister's registration, they told them they didn't know that that was really my sister. My sister has the same address and last name as I do. Really!

I too am a victim of nuvell.! I was never treated so unfair, rude, harassed in my life. The calls were so bad they even called my daughter's inlaws that I hardly know. I had two sick leaves in two years and they would not work with me at all. I had insurance to help with the payments and they refused to wait until the payments were issued and called me a lair even though I read the letter from the insurance company that issued them a check. I would like to warn people to never use their services at all. Now I know why GM is going under and its because of their rude and unfair and rude policies. Did I mention I was never late with payments when I was healthy. Thank you

My 2004 GMC envoy Xuv, the Tach and the speed on the cluster panel .Stopped working, I heard it was a recall .When i went to the GM dealer, they said the recall is for the Denali and Yukons only . .This doesnt make sense. If its a danger on the 2 higher valued, models why not mine . Cluster not working .is not safe to my family .i can get a ticket, for having no speedometer. And im not able to sell it because of faulty gauges

I purchased a 2002 Buick Centure Special Edition in Feb. or 2002. Less than four years later key ring in the remote wore the edge of the remote completely through causing the ring of keys to fall off the remote. About 4-6 months later the second remote suffered the same fate.

I fashioned alternative connections but after a few years these also gave way.

I stopped at a Buick dealer parts department. They said that they wear through after time but every person who ever showed me their remotes, the edge of the key ring hole was more than twice as thick as mine. The man at the parts desk said it would cost $70 each. I said to go ahead and replace them. Then I was informed that there was a recoding charge of $49 and I would have to take the vechile through the service department.

I told him to forget it. I would carry the remote in my pocket separately from the keys and probably this would be my last General Motors product. If you can't make a remote to last the life of the car get a different manufacturer.

Sincerly,

John J. Sieberer
353 E Rose Ave.
St. Paul, MN. [protected]

Gasoline and gas vapor was leaking from a fuel line. Fuel line was rusted through along a seam. This allowed gas to puddle under the vehicle during fill ups and the passenger compartment with explosive vapor. Called GM to report. They said there was no recall on the part (although the replacement part is now plastic vs orginal metal). I want to warn others if they notice a gasoline vapor lingering long after a fuel fill up, they probably have a potentially explosive situation. GM will not admit to it.

Well I guess it would of been covered if you hadn't of gone to an independent repair shop. GM does not reimburse for issues like this. A GM vehicle should always be serviced at a certified GM service center, especially if you have a GMPP (those are not extended warranties, btw) Honestly its your own fault that you have to pay that repair. sorry, not sorry.

On Thursday, the 20th January, I phoned in and booked my car in for a service, the lady who attended to my request ( who's name I did not get), made the booking for Monday the 24th and at the time asked me which service it would be needing, and I told her that it was the 75 000 km service, which I believe to be quite a major service, and my vehicle's mileage is currently on 77 000.

SHe then asked if there was anything else I wanted done, and I asked her to please make a note that the badge on the front was missing as well as the left front wheel trim.

I have taken a day off work, for convenience sake, and Tracy at the service desk, received my vehicile. Knowing that the cam belt service would be a higher cost than normal.

I asked her to please call me with quotations for the extra before they go ahead with it, as I am trying working within a budget.

At around 14h00 this afternoon, she did call me with the quotations, and before the end of the phone call I was informed that the service was in fact never booked, and that none of the work had as yet been done. She said that they would not be able to finish the work before the end of the day.

I am now infuritated, as I now have to lose another day of work. Please appreciate that I dont work in an office, but use my car to service clients, and therfore without a vehicle, I cannot work.

I have had several dealings with Executive Auto that leave me dissatisfied, and irrate...! And I believe that I am within my right to insist on a form of compensation for the loss of business.

I purchased my my 2009 Malibu used at 40000 miles. I consistently had to take my car to the dealership because of service lights and each visit resulted in the technition being unable to reproduce the service light. I was informed that it happened intermittently and because of that they were unable to detect the issue. I believe that it is horrid that GM/Chevy are making vehicles that they do not even know how to fix.

I brought a 2005 Yukon denali and complained about transmission problems, but dealer could not find anything wrong, but after many trips to dealer over the last couple of years and warrety runs out behold now they can find slippage.my main question is how long is the transmission is under warrety& for how many miles ?50, 000 or 100, 000 or is it 36, 000 miles.
If you continue to treat people who trust you & your product like this American auto industry will not recover.This dealership I'm complaining about is Gay's dealership in Dickerson, Texas, service manager is Mr. Moore. This is where I purchase but the service & attitude has changed and it "STINKS".

A VERY dIS SATIFIED CUSTOMER

I. have been buying GM for the last 28yrs.
This Saturday I bought a Toyota.
I am the owner of an Equinox, my pay out is 16 thousand, it is worth 8thousand in the black book, I have already paid 22 thousand...38 thousand for a 4 yr old car!
When I went to Lounsbury's to see a car, a Malibu 08 is $438 a month for 72 months...give me a break, I owed 5 months on you'r car and with all the insentives, I still have this to pay for a new car..
I am tired of fighting at Lounsbury for everything I needed done and to get a fair shake..
After of being a good GM client for 28 yrs. Toyoto used me better...Sorry, I would like to still buy a GM but not at this price