Golden Corral review: Service

Dear Customer Relations,
I am writing to express my dissatisfaction with a recent order placed through your website for our team during a business retreat. The order, placed via your website at 12:37pm, with an estimated ready time of 1:34pm. However, a series of issues arose that caused significant inconvenience.
• By 2:15pm, I called to check on the status of the order, only to be informed it was marked as picked up, though we had not yet received it.
• However, when we approached 3pm, the food still had not arrived. We checked the website again and were advised to contact the store directly.
• I spoke with someone at the store who confirmed the order had been picked up, but they were unsure by whom.
• At this point, my team had been working through the retreat, anticipating lunch as a break, and were understandably frustrated by the delay.
• The person I spoke with offered to redo the order, but due to the time constraints, our CEO, President decided to leave the retreat site and personally pick up the food, which was approximately 15 minutes away in each direction.
It became clear that there is no check-in process in place when orders are picked up, which could lead to confusion like this in the future. Given the circumstances, I believe that the third-party delivery/pickup system should be reevaluated to ensure that this kind of situation does not occur again.
This situation caused significant inconvenience, as well as embarrassment, having to leave our team without lunch after they had already been working for several hours. As an owner, I felt that the situation could have been handled differently, especially considering the miscommunication and the lack of resolution for an order that was clearly mishandled.
As a result of this mishap, I feel that reimbursement is appropriate to cover the time lost and the inconvenience caused by this delay. I trusted your website to fulfill this order efficiently, but the lack of communication and the mishandling of the pickup caused significant disruption to our retreat.
I would appreciate your prompt attention to this matter and look forward to your response.
Sincerely,